Book online or call
Reviewed by a Hotels.com guest on Feb 27, 2013
This guest did not leave a comment.
Reviewed by a Hotels.com guest on Feb 27, 2013
This guest did not leave a comment.
Reviewed by a Hotels.com guest on Feb 27, 2013
This guest did not leave a comment.
Reviewed by a Hotels.com guest on Feb 27, 2013
This guest did not leave a comment.
Reviewed by a Hotels.com guest on Feb 27, 2013
This guest did not leave a comment.
Location
This Kenner hotel is adjacent to the Pontchartrain Convention Center and Treasure Chest Casino. There is also a complimentary airport shuttle and a complimentary casino shuttle.
.
Hotel Features
Hotel Kenner New Orleans Airport has an outdoor pool. Business amenities include a 24-hour business center, meeting rooms and complimentary wired and wi-fi.
Guest rooms
Guest rooms are spacious and are all equipped with refrigerators, microwaves, and coffee makers.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
The Pontchartrain Grill serves American cuisine with Creole flair for dinner, open nightly from 5 PM to 10 PM. Experience the local flavor and try the crawfish etouffee - a traditional Creole dish featuring crawfish tail meat with a rich seasoned vegetable sauce over rice.The restaurant also is open for breakfast daily from 6 AM to 10 AM. The breakfast buffet offers an impressive display of hot and cold items. Stop by The Pontchartrain Bar between 5 PM and 10 PM for cocktails and casual fare including burgers, salads and more.
Hotel Kenner overlooks Lake Pontchartrain in the Laketown area, adjacent to the Pontchartrain Convention Center and next to the Treasure Chest Casino, both within walking distance.Spice up your evenings and experience Bourbon Street Nightlife, the French Quarter and the River Walk in downtown New Orleans, Louisiana, only 12 miles away. Hotel Kenner is conveniently located off Interstate 10 aside serene Lake Pontchartrain.Pontchartrain Convention CenterTreasure Chest CasinoLouisiana SuperdomeLouis Armstrong International AirportHollywood CinemasAMF All Star LanesChateau Golf CourseZephyr FieldNew Orleans Museum of ArtFrench QuarterLongue Vue House and GardensSt. Louis CathedralThe National World War II MuseumThe Ogden Museum of Southern ArtHaunted History ToursFrench MarketMardi Gras WorldAudubon ZooNew Orleans Historic Voodoo MuseumFair Grounds Race Course & SlotsKnights of ColumbusHarrah's CasinoLa Salle ParkNearby RestaurantsWilliams Seafood & PoBoyTreasure Island BuffetPapa John's PizzaLaketown Bar & Grill
Complimentary shuttle service is available (schedule and availability subject to change). Upon arrival at the airport, guests call the hotel from a courtesy phone at baggage claim.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"Airport?"
Place was great, should probably not list it near the airport, was an $18 cab ride.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Hilton Kenner"
I have stayed in this hotel before and wasn't pleased. I thought to give it another try. This stay was a great deal more pleasant. The heating/AC unit which sounded like a jet engine on past visits had been changed so it was a lot quieter. The TV was not right though. It was tilted at about a 15 degree angle and the remote didn't work properly. The […] floor wasn't vacuumed every day either. We also missed the free breakfast. The buffet was nice was quite expensive. Overall, an improvement but still not up to Hilton standards. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
Very old, and even with a remodeling effort, it looks aged and not well maintained.Genuine Hotels.com guest review
"Good hotel if you don't want to be in New Orleans"
Was a good stay, but there is nothing around the hotel for a family. Good price, nice and clean. Great service.Genuine Hotels.com guest review
This hotel was exactly what I needed for this stay. It was almost connected to the convention center and offered breakfast, lunch and dinner. It was a little under-staffed in the dining room, but the food was really good, and the staff was very helpful and did the best they could. I will use this hotel again!Genuine Hotels.com guest review
"very close to expo center for our event"
Our stay was great !Genuine Hotels.com guest review
The hotel would have been fine except for this spotlight that came on through our window which we couldn't block out because the curtains don't close. The temperature controls weren't accurate either. I left more exhausted then when I showed up.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Not bad but I would go somewhere else"
They are in the process of converting this to a Hilton Garden Inn. The hotel had water damage and has a bit of an odor. It has the normal construction issues but is just not that nice. The staff was OK but not overly friendly. The rooms have been modernized a bit but still outdated. The worse part is the location. It is almost in Lake Ponchatrain. There […] are no restaurants around and it is probabvly 4 or 5 miles from the interstate. I would spen an extra $20 or $30 and go somewhere else. Read moreGenuine Hotels.com guest review
Staff seemed put out when checking in or asking questions of them. No southern charm here.Genuine Hotels.com guest review
"Great Value Stay"
This hotel is a gem away from the city. I thought the trip from here to downtown New Orleans would be much more of a headache than it really was. You are no more than 15 minutes to downtown New Orleans and the French Quarter. As for the hotel room, it was very clean and served its purposes of sleeping and showering. The restaurant in the lobby is awesome […] as well and the staff is friendly. I didn't utilize the pool, the workout room or the business center, but all were available. The only bad thing about the hotel is the thin walls/ceilings. I don't know if the people above me were stomping, but it sure sounded like it! I would definitely come back. Read moreGenuine Hotels.com guest review
"One time only"
When first approaching the hotel outside and lobby nice. Service was very slow. I did not enjoy having to get down on my hands and knees to plug the AC in and then having no control over it, it was very loud. The hotel restaurant was a huge mistake, the service was near non existent. Had to send a very cold cup of coffee back twice before they finally […] decided to make a new pot. Although the food tasted good, the cook and the waitress clashed in a public area for everyone to hear. I would not recommend this hotel nor would I return Read moreGenuine Hotels.com guest review
"Not to pleased"
Visit was o k a/c was not working wellGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Let Down"
I stayed for the Mardi Gras weekend and wished I selected another hotel. I did read the reviews before making my selection in hopes that the others were just being to harsh in their reviews, but they were RIGHT! The customer service SUCKS. The lady that checked me in was VERY nice, but the other lady I spoke with about a inquiry was very rude to me. […] My refrigerator was not work when I checked in so I called the first desk, the lady on the phone was short with me, but advised me that someone would be right up. 1 hour later I had to call back to let them know that no one has come up. I was then told someone would be right up and he was. He replaced the refrigerator without any problem. The coffee maker was extremely DIRTY. No simple rinse of water would clean that and also the bed was extremely HOT! Woke up with extreme back pain. Needless to say I will NOT be returning there. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This really was a very pleasent stay...Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"No Fitness Center Or Laundry Available"
Chose this hotel specifically to be able to work out and do my laundry and was told they are still recovering from a 2007 hurricane and don't have the renovations done to the fitness center and laundry false advertising completelyGenuine Hotels.com guest review
"good enough hotel (G. E. H.)"
we did not spend a lot of time here, or use many of the offerings. the gym, however, was being refurbished when we were there. it would have been nice to know this prior to check in. otherwise, it met our needs.i would stay here again for certain.Genuine Hotels.com guest review
The hotel description via internet was missed represented when describing the view. My room was a handicap room. The room had no view of pool or ponchatrain lake.Genuine Hotels.com guest review
"This is NOT a 3 star hotel!"
We were completely horrified with the condition of this hotel: poorly cleaned, damaged curtains, torn/scratchy blankets, lumpy, uncomfortable bed, and the trash hadn't even been taken out from the previous guest! This may have been a nice hotel many years ago, but it is now a run-down, icky mess.Genuine Hotels.com guest review
"Not as expected"
The room that we had was directly over the laundry room and would vibrate ridiculously in the morning when the laundry was being operated. To our dismay we found no free breakfast, although at the time of booking it was advertised as such. They had changed it recently. The neighborhood is nice and quite, with good eating places quite near. Though this […] place is about 20-30 min from New Orleans, and sometimes there is a lot of traffic. Read moreGenuine Hotels.com guest review
"Glitches in the system"
This site advertises shuttle service from the airport with no restrictions or blackout times. When my flight arrived at a few minutes after midnight, I phoned the hotel Kenner to ask for the shuttle and was told that service ended at midnight. No where was such a notice written. I was told to take a cab at my expense. Had I known that the shuttle was […] not available after a time certain, I would have selected another hotel knowing that the scheduled time of arrival was close to the midnight hour. I have not been reimbursed. Plus the bed is strange!!!I kept falling into deep pockets at different areas of the mattress. MD Taylor Read moreGenuine Hotels.com guest review
peacefulGenuine Hotels.com guest review
"Under renovation"
The rooms were recently remodeled and clean. However, the Tempurpedic mattress was like sleeping on a sandbag. And the a/c didn't work properly, though it worked well enough to get by. The workout room and pool are closed...the bar has very little selection. Overall...it was a mixed bag...Genuine Hotels.com guest review
"Not again"
Having been in the service industry myself, I disdain petty complainers so I have never done this before. I picked this hotel because it said it had airport shuttle service and free hot or cold breakfast. The shuttle took over an hour to pick us up claiming there was road construction but the next morning it took 20 minutes to get us back there. There […] was no free breakfast of any kind. The desk people were unfriendly and not helpful. They didn't want to talk to us and told us we had to talk to the manager who was never available / in a meeting. Go someplace else Read moreGenuine Hotels.com guest review
"Poor quality of staff, accomodations and service."
I checked in at 3:30 pm, no one in hotel lobby except workmen. Clerk at desk, very curt. Surprisingly since it is the deep south, I expected much more of a service oriented mentality from staff. I was put in a room next to the laundry room, during the spin cycle, the entire room vibrated for approx. 10 minutes. Air conditioning unit was blowing on high […] cold air, was unable to turn off even after service guy came up and tried to fix it. When asked to be moved to another room, I was told they couldn't accommodate. Apparently the airline crews gets priority at this hotel, the individual paying customers are of little consequence. The next morning, I ran out of toilet tissue, no extra roll in room. Upon calling the front desk as 6:45 am, I was told housekeeping didn't come in till 8am. I called a second time, never received the toilet tissue. The complementary breakfast was of the lowest quality I have ever experienced. This was the absolute worst hotel experience I have ever had. Never will I return, and I will warn everyone I know about the poor service. Such a pity, as the location is not that bad. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Very poor customer service"
We were very disappointed with the customer service from this hotel. The staff members did not seem to know what they were doing and the friendliness to customers was very bad. We will not be staying here again.Genuine Hotels.com guest review
"Quiet and Calm"
The hotel was a nice, quiet and relaxing place away from the traffic and noise of downtown. It was close to the airport and convenient, but away from the traffic and noise of other airport hotels. The free hot breakfast was excellent. The pool and spa were closed due to renovations, and the advertised manager's evening reception did not occur. The bar […] and restaurant were not open in the evening, although room service was available. All in all, it was a satisfactory stay, but lacked many of the advertised extras. However, the price was good and the room was adequate. Read moreGenuine Hotels.com guest review
"great location; friendly staff"
This hotel was perfectly located. It seemed secluded but was across the street from a casino and only about 15 minutes from the superdome. It was close to everything without the chaos of busy downtown New Orleans. They has a nice, complementary hot breakfast. The rooms had a big flat screen TV, microwave, and refrigerator. Hotel was under some renovations […] due to hurricane Isaac, but you could barely even tell. Staff was very friendly and helpful. Read moreGenuine Hotels.com guest review
"Nice room-close to sights I wanted to see"
I had a very good stay. However, the front desk staff could use a little training as to greeting guest. The only two people I talked with that were very pleasant and helpful they were the night (hispanic) maintenance man and the lady that checked me out on Monday. The lock on the door broke and the night man did help "break in". This was very helpful […] since it was after midnight. All in all the room was clean and cleaned well each day and the cont. breakfast was very good and they did try to do some "special" request. All in all I would stay again it was pleasant and I felt safe unlike some stays I have had in the Quarter. Read moreGenuine Hotels.com guest review
"terrible beds - what were they thinking?"
This hotel is being converted from a Hilton Garden Inn, and is nice but for the terrible beds - virtually a hole in the middle of both of our beds - made for a sleepless night, plus the very cheap, scratchy sheets. Yikes!Genuine Hotels.com guest review
Nice hotel and nice rooms. The bed not the most comfortable around by i have seen worse. Good HOT breakfast included which is a huge plus when you have a family.Genuine Hotels.com guest review
"Great place for casino get-away"
This hotel was very very good. The downfall with maintenance were the repairs or damage from a major tropical storm that hit the area approximately 4-6 weeks prior to our stay. The room was extremely nice. There was a small problem in that not all the towels or soaps were replenished by housekeeping, but that was minor. There was some mildew in the […] tub area that could easily be addressed, however, this did not spoil the stay. The morning breakfast was excellent even though the hotel was sold out, staff kept up with the onslaught of diners fairly quickly. I would definitely stay here again - and the with the hotel being right next to the casino, it is an excellent location for a casino get-away. Read moreGenuine Hotels.com guest review
"Comfortable, convenient and a lovely location."
My sister and I spent the last three days of our New Orleans vacation at Hotel Kenner. Our stay extended from a Thursday to a Sunday. The lobby is attractive and welcoming. The front desk staff was extremely friendly and helpful - although they did accidentally assign our room and provide key cards to another guest within an hour of our check in. Once […] that was resolved, we made ourselves comfortable. Our room was on the second floor. It was quiet and clean. The toilet had a continuous filling problem that was never quite resolved. We chose to keep the door closed as opposed to moving to another room. The beds were okay - I believe, though, that hotel managers should actually sleep on the beds to experience the valleys that develop in the mattresses. It's not quite as bed when you have the spanse of a queen bed all to yourself to find your comfort spot. It may be a different story for two. The on-site breakfast was tremendous on Friday morning. Not quite the same variety for Saturday and Sunday. Of course, there were also considerably more people. The manager's Happy Hour should also be taken advantage of in the evening. The hotel is located next to the Ponchartrain Convention Center and the Treasure Chest Casino. Parking was not an issue at any time. There's a beautiful parking/dock/park area by the Casino that makes a lovely walk. We had easy access with little direction needed for the major thoroughfares. Read moreGenuine Hotels.com guest review
"Not for me"
The hotel is in disrepair on the inside and the outside. My "non-smoking" floor smelled heavily of cigarette smoke. I think the hotel needs some time to clean up its act before I will think about staying there again.Genuine Hotels.com guest review
"new owners taking the extra step to satisfaction"
Very goodGenuine Hotels.com guest review
"Quality Stay in a fair price range"
I thought the hotel was very well kept, room was very clean and very comfortable. Hotel staff seemed very nice. Hotel was quiet to us- was pleased to find it quiet and very clean. I was not impressed with the surrounding location which worried me a little but we had no problems. We would recommend this hotel and will definitely stay there again in the […] future. Read moreGenuine Hotels.com guest review
Enjoyed my stay very much. Employees were very friendly and quick to answer any questions. Very comfortable bed and great breakfast choices.Genuine Hotels.com guest review
"Musty & smoky"
We got a nonsmoking two queen bed room. Came with a tv, refrigerator, microwave and coffee maker. When we walked in someone had obviously smoked in our room, on a supposedly nonsmoking floor. The hotel overall was musty on the main floor, from hurricane issac. They offered a decent breakfast and dinner. It's great if you are just looking to stay the […] night near the casino. But for a family friendly place look else where. Read moreGenuine Hotels.com guest review
"Pleasantly pleased"
All was great. Alittle misunderstanding about the managers hospitality hour. Should explain upfront that only the snacks are free!Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"See It's Better Days"
Hotel is old and worn and in need of extensive maintenance. Bedding in room didn't match. Beds were worn out and should have been replaced. Building smelled bad. Mildew in the tiles in the bathroom. The service provided by the staff was adequate. Overall, overpriced and overrated. Would not stay here again.Genuine Hotels.com guest review
"fantastic place to stay"
Lourdes, Joette, and Jose make this already very nice hotel shine. Outstanding staff and wonderful breakfast. Very comfortable beds.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
