Did not see a smile on front desk staff but breakfast service staff did a great job.Genuine Hotels.com guest review
"Treated with outright rudeness"
The room was clean, the breakfast very good. When I left a pair of shorts in my room I was told there would be a $10 Best Western fee to return them. I agreed and had them sent to my home in San Antonio. When I received the charge on my card it was for $28.15 so I called and asked a manager about the overcharge and was told the extra $18 was for postage […] and the box. I told her I was not informed of extra fees, only the $10 fee, which is all I agreed to. I stated I would not spend $28 on a $30 pair of shorts but would elect to wait 2 to 3 weeks when I would be back in Corpus Christi and hope they had not gotten lost. She said her employee had informed me of the extra charges and her employee was not a liar. I said I wasn’t calling her a liar, nor did I think she was a liar, but she could be mistaken. At this point I was cut off with the manager stating “It’s the same thing. This conversation is over” and hung the phone up on me. When I received the package it was one of those USPS boxes that are free and the postage was for $12.35. Adding the Best Western fee of $10 that adds up to $22.35 leaving almost a $6 difference in what I ended up being charged and what the charges should of been. I’d call to ask about that, but sure I would just get treated with the same contempt I already received from the hotel staff. Read moreGenuine Expedia guest review
"good hotel with view of ocean"
enjoyed the great breakfast. good place to park. has friendly office staff. good experience have been here before and sent our grandchildren on their honeymoon to the hotel. have a blessed day.Genuine Expedia guest review
I booked the hotel largely because of the rave reviews of this site. I have to say that I was disappointed. The internet is slow and breakfast mediocre not to mention that the room is freezing. The surrounding downtown neighborhood is downright depressing. The waterfront is nice, but if you are looking for a good beach, you need to go to the Padre Island. […] I wish I knew that when I planned my trip. Read moreGenuine Hotels.com guest review
Great location. Nice view. Walking distance to many restaurants. The staff very polite and ready to assist. Will definitely come back to this hotel.Genuine Hotels.com guest review
Hotel street was under construction and the entrance to get in wasn't easy to see. The inside looks like of needs to be updated a bit. Not bad if you just need a place to sleep and shower.Genuine Expedia guest review
At the time of check in they failed to share there was no Internet and no cable tv.who wants to be stuck in a room with no tv. I was told nothing could be done to get a refund or at least some kind of discount since I had got room through hotels.com mini fridge did not work either they sent maintenence but nothing was done to replace or repair it. Construction […] was horribleall around hotel. I've used hotels.com for years and never had issues till now. Read moreGenuine Hotels.com guest review
It was great except the store was extremely high for all items 3$ and there was not many choices to eat in the area with out a car. The breakfast was fantastic! Downtown area very run down. Sea side area very nice.Genuine Hotels.com guest review
Service was good. Hotel was dated but clean. The beach was really close.Genuine Hotels.com guest review
"Sturdy, no-frills hotel"
Staff is friendly and helpful. The room was very serviceable and clean. This is not a 5-star hotel, but that's ok: I did not pay 5-star prices to stay here with my family. We wanted to see the Lexington and the Aquarium. This hotel is very convenient for these attractions (8 minute drive). However, if you want beaches in walking distance, no nice beaches […] are in the immediate vicinity of this hotel. The Padre Island National Seashore is only a 30 minute drive, though. The breakfast buffet is unremarkable but filling. I would definitely consider staying here again, if my family wants to re-visit the Lexington and the State Aquarium. Read moreGenuine Hotels.com guest review
"Convenient, but needs work"
The staff was incredible and quite responsive. Friendly, too. I think they're in the process of remodeling this hotel. The carpet in my room on the 8th floor was dirty and has seen better days, as has the bathroom sink. I had to laugh a little. The tv remote control was sitting in the cardboard holder touting its special cover designed to make the device […] easy to clean and sanitize. When I picked it up I noticed a smear of something across it that was consistent with tomato sauce. Things happen. Anyway, the wonderful breakfast bar served on the 11th floor was tasty and had a killer view of the ocean. Yep, I'd stay again, but I think I'll wait until the renovations are completed. Read moreGenuine Hotels.com guest review
great with the exception of the hammering from the construction going on, but was not in my room much.Genuine Hotels.com guest review
Generally were pleased with our stay. Feel we received value for the price. Breakfast and staff were great. Only complaint was the distinct odor, like a baby's wet diaper, in our room. This was not so much in the bathroom but in the room itself. Opening the balcony door helped but noticed the smell each time we returned to the room.Genuine Expedia guest review
"Close to marina"
I booked this hotel cause of the ratings. The only good part was, the hotel overlooked the marina. The hotel is old and needs repairs, there were repairs done on the room walls that looked as if holes were in the walls. The balcony doors were hard to open not to mention there was rust all over the tracks. The balcony is so small, one can't even place […] a chair out there to sit. In the downtown area construction was going on. Breakfast was not that good, all the baked goods tasted like they were from being frozen, coffe was watered down, eggs tasted like they were powered. The only good things I can say, bed was comfy, the room was clean, and the overlook of the marina. Read moreGenuine Hotels.com guest review
"Great view - good hotel"
This hotel offers a great view of the marina - what a great way to start the day! The breakfast is very nice and the hotel is conveniently located to the USS Lexington, the Texas State Aquarium and Whataburger field all of which are must dos when you are in Corpus Christi.Genuine Hotels.com guest review
"Nice location and views."
This hotel was in a nice location and had a good view of the marina. The bed was actually comfortable and the noise level was not too bad. We had a good experience at this hotel.Genuine Expedia guest review
"The Highs and the Low - lifes"
Upon our arrival to the Best Western Marina Grand Hotel, the front desk clerk acted annoyed and aggravated at our presence. She was not friendly, did not greet us nor welcome us and didn't even smile the entire time we spoke with her. Throughout our stay, whenever we did interact with or speak with other members of the staff, they acted as if they paid […] us to stay there instead of treating us as consumers who make their employment necessary. Also, we noticed that the staff went into our room everytime we would leave... and not to provide services of clean towels, linens, etc, but only to violate our privacy. The condition of the appliances, lighting, and decorative tastes of the room are excellent, and the view of the ocean from the balcony is amazing! Toss out the high - minded, violating, unprofessional, prying and disrespectful employees, and you've got nothing but good times and pretty views. Read moreGenuine Expedia guest review
"Nice Hotel for the rate"
The hotel met my expectations. Our room had a nice view of the harbor in Corpus Christi Bay. Also we had a great view of the bridge to Portland which provides a light show every evening. Quite amazing actually. You could tell the hotel is somewhat aged by the looks of the trim etc. in the bathrooms, but overall my party was happy which made it well […] worth it. I'd probably book this again the next time I'm in Corpus Christi. Read moreGenuine Expedia guest review
"read before booking!"
Lots of little things bothered us about or visit here. For one, the air conditioning was just... Different it didn't hold a temperature. It either made the room too child or too hot. Another is that we weren't warned about the construction going on. They said it would be on the floors below us, but it was only two rooms down. If you're planning on staying […] here soon, do yourself a favor when booking and call to make sure the constructions finished. Also, midday the internet and TV went out. The wifi was a bit odd as well, out wouldn't allow me to connect, creating a major inconvenience. The breakfast and staff for the breakfast was amazing though. Read moreGenuine Hotels.com guest review
The front desk to breakfast was great. The breakfast was very very good plus a nice location to overlook the bay.Genuine Expedia guest review
"for the money, the staff could have been better"
We got into town 11am. we called and they said the room would be ready between 1pm to 2pm. We called 3 times and it wasn't till 4pm. I saw how the staff works in cleaning the rooms and I believe we were made to wait because I kept calling to see if the room was ready. When my husband went to check in, they were quite rude to him, because the reservation […] was in my name. (we were told it was in his name when we called). We were traveling with our son and grandson. They were tired of being in the car, if we could have gotten in the room sooner, we could have rested before going sight seeing. We will not stay here again! Read moreGenuine Expedia guest review
The A/C was not cooling even though I complained twice. I stayed three days and I called twice and they said they would handle it but nobody did.Genuine Expedia guest review
"the hotel is kept in good condition ."
We have stayed in the ninth floor with good view of marina and in the morning we walk peacefully on the beach path .Enjoy our vacation here .Genuine Expedia guest review
No wifi, tried to cancel because something came up and a 100% cancellation fee is policy so I will never stay again. Oh and there was no room darkening curtains.Genuine Hotels.com guest review
An excellent location and the breakfast was wonderful. The maid failed to clean our room and we went to the front desk and told them. We got back from dinner and not only was the room spotless but there were extra towels. One elevator was inoperative which made for a crowded other very tiny elevator. Overall my Mrs. And I enjoyed our weekend very m […] uch! Read moreGenuine Hotels.com guest review
Great place to stay in Corpus Christie. Clean, excellent staff, and they offer up a free tasty breakfast! Looking forward to our next visit.Genuine Hotels.com guest review
Elevators were not working.Genuine Hotels.com guest review
"Good downtown location, close to bay, great view"
Very nice and enjoyable. Liked hotel now that it is Best Western from previous Howard Johnson. Hotel desk manager did very well. Look forward to coming back in Feb 2015. A favorite location in CC.Genuine Hotels.com guest review
"Fair but needs to be updated"
Hotel was decent overall. Just really needs to be updated since the lobby and common areas appear to be old and dirty.Genuine Hotels.com guest review
liked itGenuine Hotels.com guest review
"Beautiful Marina View"
We loved our time at your hotel. We would definitely stay there again.Genuine Hotels.com guest review
Had to change rooms because of a horrible smell, the hotel is falling apart, pics are deceiving, paid way too much for what I got. Staff were unfriendly, stayed 2 days & room was never clean. I would not recomend this hotel.Genuine Expedia guest review
"Close to beach"
We enjoyed our stay and view was fantastic. Room was clean and comfortable.Genuine Hotels.com guest review
We had a great time in Corpus Christi with family members in our gathering.Genuine Expedia guest review
I've visited several times and this time brought my family. We had a great time.Genuine Hotels.com guest review
Construction was happening but overall the visit was great. The complementary breakfast is a great have!Genuine Hotels.com guest review
"I expected to be able to go to walk to the beach"
In front of the hotel is a marina, no beach within walking distance. Had to drive to North beach to enjoy the beach. I would recommend the Radisson next time as it is on the beach, plenty of beach, close to all the things we wanted to see, USS Lexington, Aquarium, gift shops, etc. Our room was warm for the two days we were there and the AC ran full […] blast the entire time, only cooled at night. Bathroom has no AC so plan on a Sauna when you shower. Staff at front used the wrong credit card when checking out, I specifically told them which one to use, and showed them the card, guess they did not listen. Parking is limited and had to park in an unprotected lot behind the hotel when coming in late as the covered garage area is full. About every street around was under construction and closed, Read moreGenuine Expedia guest review
Rude service. As soon as we walk in the receptionist was rude and not very helpful. Quick to get us out of the way.Genuine Hotels.com guest review
It filled its purpose, but I wasn't super pleased with my stay. It didn't help that there was construction everywhere, including the floor we were on. When I requested to be on a different floor than all the construction, I was told that the 2nd floor is "the pet friendly floor". Wonderful. Maybe warn your clients up front that not only will they not […] have the "great partial waterfront view" if they travel with a pet, but that they will be subjected to the construction noise as well (which is AWESOME for those of us with a pet that doesn't like random noises). Also, while you could technically walk to a beach, it's about 1/2 mile away. The hotel waterfront area is a boat marina. The room was clean and there were a couple restaurants within walking distance. The view from the 11th floor lounge and bfast areas was nice (but no pets allowed up there). Read moreGenuine Hotels.com guest review
"Much needed August Beach Vacation 2014"
We arrived to find that the hotel was remodeling the 2nd-4th floors, which had started the day before our arrival to last the entire month & the city was also doing some construction right outside the hotel facing the bay. The front desk was very apologetic & gave us the opportunity to cancel our reservation. We chose to stay because I had already researched […] pet friendly hotels & had read the other reviews. Plus, we were only going to be in the room long enough to sleep, shower & change. We arrived before the 4pm check in time & were able to check in early. We were going to be put on the 10th floor, away from the noise level until she found we had a pet. (there's a daily pet fee) This hotel happens to have designated pet floors. We were put on the 3rd floor, which had rooms that were currently being remodeled. The elevators are small & the hallway to our room was congested with materials that were being used to remodel the rooms next to ours. Once in our room, I was pleasantly surprised to find a nice sized room with a small fridge, microwave and decent view from the balcony. The AC worked like a champ, big TV, the bed was comfortable & the shower had decent water pressure. The TV was missing the cable wire & it was quickly remedied by maintenance. Mornings came w/a free breakfast & great view. The only was noise we encountered were from the people in the pool on the 2nd floor. Despite what we ran into upon arrival, the overall experience was good. We'd stay here again. Read moreGenuine Expedia guest review
Great! This hotel was great! Clean and close to beach and famous restaurants. Even number floor had an ice machine!!! I will definitely stay here again!Genuine Hotels.com guest review
Overall the hotel is ok. Has a nice view to the marina and within a walking distance to other placesGenuine Hotels.com guest review
"great location for all you want to do"
The room was very clean, as was the whole place. The staff was very nice to me and to my dog. It looked like a great breakfast but since I had my dog I was unable to get anything until a nice man brought me out some donuts! It was in a good location being across from the marina and close to the beach. I was comfortable leaving my car in the covered […] parking area that also had video surveillance. Read moreGenuine Hotels.com guest review
We enjoyed our stay and would stay here again. Only complaint was the bathroom was a bit small, especially for a family of 4.Genuine Hotels.com guest review
"inbetween port aransas and lexington/aquarium"
Last year I went to corpus an stayed at the Radisson, so this year my husband and I decided that since he only has one weekend off before he leaves for orders we thought we would try a new hotel and have the weekend for us to enjoy, seeing it was the only weekend well be together before he left again.... I was going to stay at omni but best western […] offered free breakfast :) which was very delicious and the times were great, breakfast until 10pm... i didnt have to wake up that early, thank goodness. However, i was very disappointed upon arrival. I had requested a higher floor in the beginning of my reservation, i called the day i was scheduled to come in and also the next day we requested a room change, we never got it, saying that we couldn't switch. The hotel room is very small, bathroom is large but it was one small sink one small tub one small toilet. Construction was horrible. view was not great... the only thing that was of convenience was that the beach was maybe a 5-10 minute walk away... The fair and jet ski rentals were 5 also 5-10 minutes away. Room service woke us up at 9 am banging on the door asking if we needed our room cleaned- needless to say noone answered the door because we were asleep. It was an average hotel, but next time I go to corpus I will be staying at the radisson again instead of this one. Read moreGenuine Hotels.com guest review
"Nice hotel great view of the marina."
Good value hotel, Very polite staff. Full complimentary breakfast. Easy access to the city or the beaches. We enjoyed our stay and will be back.Genuine Expedia guest review
"A lot a little problems add up..."
It was an okay hotel, I've had worse, but it was bad enough I'm not interested in staying there again. The bathroom was dirty, it was loud, horrible pillows, and it had horrible toiletries - while may seem stupid to comment on, but I'm paying over $100 for a hotel room here, you can give me conditioner & full sized pillows. Good location, there's an […] absolutely delicious oyster bar across the street & the original Whataburger is too. Breakfast bar was great too. Read moreGenuine Hotels.com guest review
The only problem with the hotel is that the elevators are very small and extremely slow. Other than that, the rooms are clean, pool is awesome and it has a beautiful view :))Genuine Hotels.com guest review
I loved the location and the balcony. I feel it could be better for cleanliness, the bath tub had hair in it, and the hair dryer handle was sticky!Genuine Hotels.com guest review
"I like the peace of down town"
If you want night life....wrong place to be. For us...great time relaxing. Starbuck is at the Omni...that saves some driving. Would stay again.Genuine Expedia guest review
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