Hotel was undergoing interior renovations. Noise and construction everywhere. The room was horrible. Shower handle not working so couldn't turn on water, main light was flickering, dirt in corners, strange smell in roomGenuine Hotels.com guest review
"Nice and Big Hotel in Beachwood Ohio"
This hotel is very very big. You need to spent 10 to 15 minutes to get familiar to its layout. Right now, Fall 2014, the hotel lobby is under remolding, but it does not give me any trouble. Location is pretty good, you can find several good restaurants in this area. Room is clean and condition is good enough. They provide refrigerator and safe deposit […] box in your room. I really like it. But, hotel waiter use his card key to get into my room before I answer the door really makes me feel uncomfortable. They need to retrain their employees if they want to get and keep good reputation. Overall, this is a nice place to stay in eastern suburb of Cleveland. Read moreGenuine Hotels.com guest review
"CHARGED FOR SOMETHING I DON'T KNOW"
After checking out I have a charge on my bank account. I did not know why and I had to call several times to find out and have them remove the charge. Also the layout of the hotel is horrible, I did not like the stay at all.Genuine Hotels.com guest review
"It was ok."
The stay was fair. We were ok with the construction going on in the lobby, but after the fire alarm went off 5 times in two days, we were considering changing hotels. Bathrooms were not as spotless as they could have been and the wall lighting sconces were crooked (missing screws). Hallways were somewhat dingy and some of the elevators were not working. […] The staff were very polite. Most likely I would check out the surrounding hotels before choosing this hotel to stay. Hopefully after the construction, these other items will be resolved. Read moreGenuine Hotels.com guest review
Stay was fine near upper scale neighborhoods. Under renovation.Genuine Hotels.com guest review
niceGenuine Hotels.com guest review
Hotel is conveniently right off of the interstate so that was nice. Got there extremely late, whoever was behind the counter must have been tired as it took a while for someone to actually approach us at the desk. The room was nice when we finally got to it. The power went out in the morning for whatever reason even though there was no bad weather in […] the area. I probably wouldn't stay here again though. Read moreGenuine Hotels.com guest review
"Very Nice Hotel"
Love everything about this hotel will stay here againGenuine Hotels.com guest review
Enjoyed the ambiance and the friendly staff.Genuine Hotels.com guest review
Loved the location and ease of access. Nice and quiet. Beautiful rooms.Genuine Hotels.com guest review
"Good Hotel, Excellent Staff"
For reasons unknown to me they could not keep the pool very clean. Also, as they were remodeling the restaurant, they set up a restaurant outside without heaters so at night, when it was cold, you couldn't eat there. Otherwise, we like this place and will stay there again.Genuine Hotels.com guest review
"2 days no a/c"
2 a/c units replaced in room still no a/c maintenance in room ay 10:30 pm. will never stay there again.Genuine Hotels.com guest review
"Good location and close to family."
I stayed because of the hotel location. Staff was very helpful!!!!Genuine Expedia guest review
Normally hotel staff will warn guests about weddings or parties that will be occuring., that said we had asked for a quiet area for our room, since we were working over the weekend. Our room was stuck in the middle of one of the parties and it was horrible- so so noisy, doors slamming, adults and kids yelling, talking loudly and sometimes screaming! […] My husband called the front desk (although his original plan was to call the police-it was that bad) Someone did come up because they did quiet down, but the noise started in again for a short time at 2:15AM. The front desk in the morning did comp our dinner which helped. Although the sleep is what we really needed. Read moreGenuine Hotels.com guest review
"Close to the Village - Shopping Centre"
I liked the hotel. Staff including the restaurant and house keeping was friendly.Genuine Expedia guest review
"Wonderful service and a lovely stay"
Great place to stay in Cleveland! Hotel had a lovely pool and the staff was beyond friendly and courteous! Had a great time.Genuine Hotels.com guest review
"Quiet and clean"
I asked for a quiet room and they gave me one. It was very peaceful and the room was clean. I was happy about that. I found the staff great and the general ambience classy.Genuine Expedia guest review
"Weekend In OH"
Overall the stay was average. The condition of rhe hotel, despite its age was very good. The staff was friendly and helpful. The hotel lacked attention to detail. The reservation was for four yet our room was only set up fpr two. The coffe creamers in the room were spoiled and with onlytwo servings of coffee, we were out of luck. The mattresses were […] HORRIBLE. I have been more comfortable on a cot in Iraq. I would recommend this hotel, but not as a first choice. Read moreGenuine Hotels.com guest review
"Bathroom and room service"
We were assigned to a room when we checked in and were comfortable. As the night progressed my child went to take a shower an the tub began to fill. I found the drain to be plugged with hair. Absolutely disgusting. We were moved to another room without be offered anything for the inconvenience and decided to order room service. We ardersd a pizza, salad, […] and some artichoke dip for four people. The tray can with one cup of water, one set of flatware, one napkin, and no plates for everyone else to eat. Very disappointed in the overall service. On a good note, the fresh warm complimentary cookies at the front desk were a big hit with the kids. Read moreGenuine Hotels.com guest review
The beds on the 7th floor are doubles and there is only room for 1 adult. There is no microwave or refrigerators in the room but you can have the unhappy maintenance bring one to your room. The pool is gross! While we were there several kids from hockey teams were too. The parents did not keep them under control nor did the hotel. Even though they were […] asked to do something about it. Myself and my 3 small children were forced out of the hot tube because the teenage boys all got into it. I told them to stop but they ignored me. We went dobe the next day and there was actual trash in the unheated pool as well as the hot tub. An employee was no where to be found. The front desk employees seemed annoyed by our presence and confused by any question we asked. I would never stay again. Read moreGenuine Hotels.com guest review
"very convenient and close to where we needed to be"
We've stayed there before and find it comfortable and staff pleasant.Genuine Expedia guest review
"Nice hotel close to the city and close to colleges"
We stayed one night close to plenty to do. Hotel is large nice fitness centerGenuine Expedia guest review
Stay was during a very cold day in Jan 2014 - nice and warm inside - very helpful and pleasant staff - showing age in places - good value - would come again.Genuine Hotels.com guest review
"It was wonderful."
It was wonderful.Genuine Expedia guest review
I chose the hotel based on prior reviews and my stay confirmed those who rated the hotel highly on cleanliness and convenience of location and best of all, noise was low from the hallways and front desk responsive and informed about the sites nearby including recommendations for lunch after the hotel buffet closed. I will definitely consider Doubletree […] on my next visit east of Cleveland. Read moreGenuine Hotels.com guest review
"Formerly Hilton......now DoubleTree?"
I think this hotel used to be a Hilton, and now it is DoubleTree by Hilton. Same property but some things have definitely declined since the last time we stayed there two years ago. This was my family's third stay at this hotel and the rooms were not as nice, and seemed quite run down to be honest. We actually changed rooms a couple times between two […] parties. I'm hoping they make some improvements to the hotel to bring it back up to the standard we were used to seeing in 2011 and 2012. Generally, the bathrooms are very nice and the restaurant and bar are really really good (food and service). Also, parking is easy and free and the pool/jacuzzi and fitness room are great. And free wi-fi is great. Overall, the staff has amazing service. Read moreGenuine Expedia guest review
Nice clean hotel and the executive option that provides breakfast and newspaper is well worth the price. Work out room has poor temp/humidity control and is by the pool. When there are more than 4 people in it working out it is hot and very humid.Genuine Expedia guest review
"A hotel built for conventions."
This hotel feels like it was built for conventions. It's got a large ballroom and giant indoor/outdoor pool. You have to walk a long ways (indoors) to get to the rooms. Decent though. Breakfast wasn't anything to write home about.Genuine Expedia guest review
"Great place but needs some updates"
The hotel is nice but it is kind of old. The staff was great and very nice. The room we had was on the freeway side of the building so it was loud. You could here the wind blowing and I'm pretty sure it's the old windows. Also whoever put the thermostat next to the heating and cooling unit is an idiot!! The unit turns on and off in a minute but never […] heats or cools te other side of the room. Overall nice place and clean but for the price I paid I was not impressed. Read moreGenuine Hotels.com guest review
"Great Hotel stay"
The overnite hotel stay was wonderful. The staff was very friendly and helpful. The welcome cookies were a really nice treat. The breakfast was good. I will return to this Hotel. Good jobGenuine Hotels.com guest review
"Do not recommend."
My room was never cleaned until late in the evening.Genuine Expedia guest review
"hotel was cool...."
naGenuine Expedia guest review
"Nice hotel; would stay here again"
Check-in was very efficient, even though there were several people in line. And there's nothing like getting a warm cookie when you check in! Not a lot of other amenities - free coffee was in the lobby one day but not the next. The breakfast was pricey as is typical for hotels like this. There were several large groups staying at the same time as us, […] but there was minimal noise or disruption from that. The rooms were clean and reasonably sound-proofed. The quality of the WiFi (free) was very good. The in-room refrigerator wasn't the greatest but at least we had one. The bed was comfortable and the temperature control seemed to work well. Read moreGenuine Expedia guest review
"Centralized location to everywhere!!!"
Came in on a Saturday afternoon and was greeted by the staff. Front desk was very pleasant and helpful. Rooms were nice, just wished the bathroom was bigger. The only problem I ran into was when I looked in the beverage bar, there was a small empty bottle of wine. I called down to the front desk to tell them and they put notes in the system so that […] I wouldn't be charged for it. Read moreGenuine Expedia guest review
Comfortable bedsGenuine Hotels.com guest review
Small not very clean room for the money. Very uncomfortable beds.Genuine Hotels.com guest review
"Good Service, Good Location"
The people who work at this hotel were very accomodating. Our TV did not work properly and it was fixed right away. The room was very nice and clean. The location of the hotel was next to stores, restaurants. We had a nice stay.Genuine Hotels.com guest review
"Close to family + highways to everywhere I want"
Perfect in almost every regard. Some slight annoyances with room care this time but I understand new employees were being trained in housekeeping. Front desk very understanding and amazingly gracious. I love Beachwood Doubletree Hilton and consider it my comfy, well-appointed home away from home when visiting my old hometown and family in nearby Lyndhurst. […] Superb Sunday brunch! Easy road access to everything anyone could want. Read moreGenuine Hotels.com guest review
For the price could have provided at least a continental breakfast. Very noising neighbors at three in the morning. Kept us awake. Wont' be back.Genuine Hotels.com guest review
Overnight stay, greeted very pleasant from person at check in desk. Room was very clean and spacious. Close to several restaurants. Easy parking. Easy check out.Genuine Expedia guest review
"Nice hotel...close to several shopping areas."
Staff was very friendly and helpful at check in.. (specially Deborah). Hotel was clean and quiet. The room had a few spots that needed touched up with paint but it didn't take away from wanting to stay there. Overall...room was comfortable, staff friendly and helpful and the room service was good and fast. Also had express check out!Genuine Expedia guest review
This is one of many "business hotels" along the Chagrn corridor. It is a very good location for anything on the east side. Employees were exceptionally pleasant - not just the front desk people, but any employee you might pass by. The bed was comfortable with nice linens. There is a good sized refrigerator, and adequate work space. This might have been […] the cleanest hotel I have ever been in - including 5 star resorts! Very impressive. Read moreGenuine Expedia guest review
"Great location and Clean hotel."
We were extremely pleased with the cleanliness and staff at this hotel. It was clean, close to the expy and the hotel staff were accomodating. We were in Cleveland for a family gathering and this hotel, even though in a suburb, was accessible to everywhere we needed to go including downtown. I will definitely use it again when we visit Cleveland. The […] hotel is also close to food, groceries, drug stores and some shopping. You do not necessarily need a car for the immediate area but will need one to leave the area. Read moreGenuine Hotels.com guest review
niceGenuine Hotels.com guest review
Hotel was very nice. Clean room and staff was very friendly and helpful, Thanks.Genuine Expedia guest review
Wasn't very happy with hotel, was promised adjoining rooms & got there & wasn't available. Desk people not concerned about issue. Will not stay there again.Genuine Hotels.com guest review
"Nice location - close to freeway"
Quick over night during travel thur town very pleasant ease of check very comfortableGenuine Expedia guest review
Housekeeping was really disappointing .Genuine Hotels.com guest review
Very nice hotelGenuine Hotels.com guest review
Should not Overcharge for long distance calls. Over $10 for one short call to Toronto, 200 miles away ?Genuine Hotels.com guest review
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