"Not the most comfortable stay"
The hotel appears to be in good condition, but found several issues during the few nights I was there. The restaurant is a bit pricey and the majority of tables are open to the lobby and front doors. Very cold in winter. My room was missing a tv remote and had to wait over 25 minutes after 9pm to get a replacement. Maintenance staff was busy, but didn't […] receive a secondary call to let me know of the wait. Looked all around the room for it prior to calling and found under the bed didn't appear vacuumed at all. The drywall above the shower is starting to get small spots of mold and the temperature control in the room just didn't work. The large window on the plaza leaks a lot of air and the heater had to be turned up to above 79.5 degrees to get any heat. Once turned below that, the temperature couldn't keep up and would usually fall a few degrees lower than entered. It would also loudly kick on and off all night so I chose to turn it off on the second night to sleep and woke up 57 degrees. Otherwise the cookies were nice, the room was quiet without anyone in the hall, and the shower was warm, but could have been far more comfortable. Read moreGenuine Hotels.com guest review
"Unlikely to stay here again"
My chief complaint about the room is how much noise I heard at any given hour of the evening. I could hear conversations and foot traffic in the corridor outside my room, the television in an adjoining room, the flushing of toilets... The front desk staff was courteous and efficient, but I doubt I would ever book a room here again.Genuine Hotels.com guest review
"Nice accommodations, cold room"
My girlfriend and I stayed on Valentines Day since she is from Youngstown and we were going to dinner in the area. It was perfect considering the weather outside was unbearable to deal with. However she complained that the room temperature was just a little to cold for her. My guess is because we were on the first floor. I would definitely stay again, […] however if I do I would prefer to get a room on the upper floors. Read moreGenuine Hotels.com guest review
"Good, however not totally..."
Quiet room, coffee station in the lobby great, parking convenient. Pool and spa area was flooded both days of our stay and only one caution sign, this issue was apparently not attended to while we were there. Elevators near our room were out of service. In our room the only problem was the coffee set up creamer was past date and sour.Genuine Hotels.com guest review
"good and bad points"
We had an enjoyable stay for the most part. our room was very nice and on a pretty quiet floor. The only complaint I had was after staying for 2 days i locked myself out of our room and went i on two separate occasions to get a key and had two totally different experiences. the first was not a problem, i gave my name, room number and phone number and […] received my key. The second time i was treated like i didnt belong there. i was asked my name and for photo id, when i told the lady at the desk my purse was in my room, she began to have an attitude with me. Again i gave her my name, room number and phone number just like the day before BUT i received nasty attitude and insisted on photo id. Then i was escorted to my room by hotel security. I never felt so unwelcome in a hotel in all my travels over the years. Read moreGenuine Hotels.com guest review
"4 star hotel"
had a great stay with my family enjoyed the pool and hot tub great service very clean ill say 4star hotel.Genuine Hotels.com guest review
All in all--my stay was very enjoyable and relaxing. The food was awesome. But the elevator was drafty with spilled liquid on the floor was not cleaned up immediately.Genuine Hotels.com guest review
Hotel staff was helpful and friendly. Most of hotel interior has been recently renovated. Excellent value.Genuine Expedia guest review
"Nice place to stay in Beachwood, Ohio"
Very nice hotel. Comfortable and close to shopping and highways. We had to wait for 1/2 hour to check in because the computers were down, but they were very nice and offered us cookies and milk. Rooms were clean and comfortable beds. Indoor pool and fitness center very nice and clean. Overall enjoyed the stay and would recommend to others. Very reasonable […] rate for the location and amenities offered. Read moreGenuine Hotels.com guest review
"Nice people but very tired hotel"
It took us 20 minutes to check in. Our first room was disgusting and smoky. We were moved to another room which was fine but this hotel needs continued upgrades.Genuine Hotels.com guest review
"Great staff and very accommodative"
Great staff and very accommodative. Ready to reach out and go above and beyond and help. Especially the GM of the hotel.Genuine Expedia guest review
Only problem was the noise and mess of refurbishing. Otherwise it would be fineGenuine Hotels.com guest review
"Short 4-day business trip"
Well, I was pleasantly surprised at the professionalism and courtesy that the entire staff projects. It is so rare these days to really feel at home, when you are away from home, but these folks make you feel like family. I would also like to personally thank one emplyee in particular; Robert, the gentleman who drives the courtesy van, was beyond helpful. […] He really takes good care of people, and goes out of his way to make you feel welcome. Thanks again, Robert, it was a pleasure meeting you. Read moreGenuine Expedia guest review
We stayed 5 nights. Housekeeping did the bare minimum. It was after 4 PM some days when we returned to our room and housekeeping had not yet cleaned and restocked it. The carpeting was not vacuumed during our stay. The pool was not clean enough to want to swim. The desk staff checking in was downright unfriendly. The desk staff checking out was fine. […] There was only coffee in the morning, no continental breakfast. There were free newspapers. The room had no information about the hotel and when I called to ask the desk about this, the clerk said none was available. There was no phonebook in the room. It was such a disappointing stay. We chose Double Tree because we thought it would be nicer than most other places. It wasn't. It isn't worth the cost. There are better places to stay in Cleveland that cost less. Read moreGenuine Expedia guest review
"did not meet expectation of Hilton Double Tree"
disappointed by hotel. My husband and I visited our daughter and were looking forward to quite time with her, maybe enjoy pool and hot tub after her basketball game(college) There most have been 40 kids in the pool and the hot tub, plus running up and around the hotel. Room was not quite and near elevator in which we heard every ding. TV had to be "recalculated" […] and the repair man had no ID on. Just plain out disappointed -no breakfast choice, not even offered to include in our hotel stay. Read moreGenuine Expedia guest review
Great stay. However, I recommend that if you're going to book an executive suite, make sure you do it during the week, when the executive lounge is available. I found out, after booking the room, that the amenities inside the executive lounge is not available on the weekends.Genuine Hotels.com guest review
A great weekend getaway hotel. They are remodeling in the lobby area so it is a little unkempt in that area but the staff was great and helpful and the rooms were clean and comfortable.Genuine Hotels.com guest review
Front desk had a problem mankind card keys. Staff let me in room and brought me card key within 15 minutes. Very professionalGenuine Expedia guest review
While sitting in the hotel bar, the manager began to talk about employees to other staff, degraded another in front of me and was loud and disrespectful. This is a place of business and she should have not did this in front of me. I am the customer. The front desk staff was very nice as well as the housekeeping staff (mostly). Overall a pretty nice […] hotel but for the cost maybe not. Read moreGenuine Expedia guest review
Seemed short staffed in the restaurant at breakfastGenuine Expedia guest review
"An Excellent Hotel"
I found the shower to be wonderful. Most showers have a rough water flow, but I found the shower to be perfect. The bed was comfortable and met my needs in terms of the level of firmness.Genuine Expedia guest review
Room was clean, but lobby still appeared to be in renovation. Convenient location. Staff was polite and accommodating.Genuine Hotels.com guest review
badGenuine Hotels.com guest review
Construction was going on. Didn't feel like a quality stay. We had two rooms. The king bed room felt larger than the executive double bed room.Genuine Hotels.com guest review
Took my parents to a my uncle's 90th bday. I relaxed in the hotel, as they spent time reminicing about old times with family and friends.Genuine Expedia guest review
"Under lobby renovation"
Very embarrassed to find out after getting the non refundable rate for three nights that the lobby was a construction zone ! Guest that I entertained at the hotel were appalled that I had chosen this Hilton for our meeting. Very bad first impression for me. Moral of the story is you must always ask about what's going on ,if anything, when booking!!Genuine Hotels.com guest review
"in the heart of beachwood, ohio."
the room was clean and adequate. the tv was a flat screen and the room had a regrigerator.Genuine Expedia guest review
Hotel was undergoing interior renovations. Noise and construction everywhere. The room was horrible. Shower handle not working so couldn't turn on water, main light was flickering, dirt in corners, strange smell in roomGenuine Hotels.com guest review
"Nice hotel undergoing renovation"
Clean rooms, great pool. Friendly front desk employees. House keeping likes to show up way before check out knock once and try to enter before you can tell them to come later. (9am)Genuine Expedia guest review
"Room was nice and very clean"
Staff was very friendly and helpful! Loved the room. Comfy beds. Nice fridge. Very clean. But had thin doors and walls so it was kind of noisy. Door C was the door closest to my room but it would never open with my key so had to drag my stuff to another door which was farther away. Vending machine on 2nd floor my two bucks and didn't give me my water! […] I let the front desk know and the have me four bottles of water in return so that was nice! Indoor/outdoor pool was way too gold to swim in so my kids were disappointed. Would probably stay here again Read moreGenuine Expedia guest review
"Nice and Big Hotel in Beachwood Ohio"
This hotel is very very big. You need to spent 10 to 15 minutes to get familiar to its layout. Right now, Fall 2014, the hotel lobby is under remolding, but it does not give me any trouble. Location is pretty good, you can find several good restaurants in this area. Room is clean and condition is good enough. They provide refrigerator and safe deposit […] box in your room. I really like it. But, hotel waiter use his card key to get into my room before I answer the door really makes me feel uncomfortable. They need to retrain their employees if they want to get and keep good reputation. Overall, this is a nice place to stay in eastern suburb of Cleveland. Read moreGenuine Hotels.com guest review
There was construction work in the lobby area so I couldn't even come in the front door. I had to come in the side door and wind my way to the front. The restaurant was relocated to Ballrooms 1 and 2, which was not an appetizing sight. My room was excellent though.Genuine Expedia guest review
"Dusty noisy experience"
We got a great deal from expedia to this hotel and were delighted with the price and location, only to find out that the hotel was under construction and the staff was not well trained or insufficient/inexperienced room service. We had to ask for standard in-room stuff like coffee, creamer etc to be replaced each morning. Thankfully, we had busy days, […] so the 3 night stay passed very quickly. We are wary about great deals that expedia promotes after this experience. Read moreGenuine Expedia guest review
"Not what I thought it would be"
Booked through expedia and Hotel would not give me Hilton Honors Points Lobby, Bar, and Restaurant closed or under renovation Indoor pool only had 4 chairs Check in clerk was not too friendly, one key did not work and 2nd clerk was very nice and gave me an extra cookie and that's always a good thing.Genuine Expedia guest review
The room was very nice and comfortable. The staff was great. I would certainly recommend this hotel.Genuine Expedia guest review
"CHARGED FOR SOMETHING I DON'T KNOW"
After checking out I have a charge on my bank account. I did not know why and I had to call several times to find out and have them remove the charge. Also the layout of the hotel is horrible, I did not like the stay at all.Genuine Hotels.com guest review
"It was ok."
The stay was fair. We were ok with the construction going on in the lobby, but after the fire alarm went off 5 times in two days, we were considering changing hotels. Bathrooms were not as spotless as they could have been and the wall lighting sconces were crooked (missing screws). Hallways were somewhat dingy and some of the elevators were not working. […] The staff were very polite. Most likely I would check out the surrounding hotels before choosing this hotel to stay. Hopefully after the construction, these other items will be resolved. Read moreGenuine Hotels.com guest review
Stay was fine near upper scale neighborhoods. Under renovation.Genuine Hotels.com guest review
"Did not reserve my hotel room."
The worst hotel experience ever. My hotel room was paid for four months in advance, and they were overbooked.Genuine Expedia guest review
Warm cookies and water at check in very nice! Staff friendly. Room comfortable and clean!Genuine Expedia guest review
"Nice but need to improve security"
Security is a problem. Someone was given keys to our room about 12:30 am. Staff was not helpful.Genuine Expedia guest review
"Explanation of Review"
I chose this hotel because of the rating, but found it disappointing. First of all, the restaurant was under construction and we had to eat under a tent in very inclement weather. There was no shop to buy water and the desk staff was selling water, etc. from behind the counter. I just don't think it was worth the room rate.Genuine Expedia guest review
we were sorry the maiin restaurant was under construction causing a problem when the weather was too bad to go out and the tent was leaking - there were extremely long hairs on the wall and floor of the bathroom -Genuine Expedia guest review
niceGenuine Hotels.com guest review
Hotel is conveniently right off of the interstate so that was nice. Got there extremely late, whoever was behind the counter must have been tired as it took a while for someone to actually approach us at the desk. The room was nice when we finally got to it. The power went out in the morning for whatever reason even though there was no bad weather in […] the area. I probably wouldn't stay here again though. Read moreGenuine Hotels.com guest review
"doubletree in beachwood oh"
got in late and the staff was helpful and courteous... they offered us water long w/ the cookies..Genuine Expedia guest review
"Nice hotel good location"
Really close to shopping and fine dining. Very comfortable.Genuine Expedia guest review
"Very Nice Hotel"
Love everything about this hotel will stay here againGenuine Hotels.com guest review
Enjoyed the ambiance and the friendly staff.Genuine Hotels.com guest review
Loved the location and ease of access. Nice and quiet. Beautiful rooms.Genuine Hotels.com guest review
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