"Nice place to stay in Beachwood, Ohio"
Very nice hotel. Comfortable and close to shopping and highways. We had to wait for 1/2 hour to check in because the computers were down, but they were very nice and offered us cookies and milk. Rooms were clean and comfortable beds. Indoor pool and fitness center very nice and clean. Overall enjoyed the stay and would recommend to others. Very reasonable […] rate for the location and amenities offered. Read moreGenuine Hotels.com guest review
"Nice people but very tired hotel"
It took us 20 minutes to check in. Our first room was disgusting and smoky. We were moved to another room which was fine but this hotel needs continued upgrades.Genuine Hotels.com guest review
Only problem was the noise and mess of refurbishing. Otherwise it would be fineGenuine Hotels.com guest review
Great stay. However, I recommend that if you're going to book an executive suite, make sure you do it during the week, when the executive lounge is available. I found out, after booking the room, that the amenities inside the executive lounge is not available on the weekends.Genuine Hotels.com guest review
A great weekend getaway hotel. They are remodeling in the lobby area so it is a little unkempt in that area but the staff was great and helpful and the rooms were clean and comfortable.Genuine Hotels.com guest review
Room was clean, but lobby still appeared to be in renovation. Convenient location. Staff was polite and accommodating.Genuine Hotels.com guest review
badGenuine Hotels.com guest review
Construction was going on. Didn't feel like a quality stay. We had two rooms. The king bed room felt larger than the executive double bed room.Genuine Hotels.com guest review
"Under lobby renovation"
Very embarrassed to find out after getting the non refundable rate for three nights that the lobby was a construction zone ! Guest that I entertained at the hotel were appalled that I had chosen this Hilton for our meeting. Very bad first impression for me. Moral of the story is you must always ask about what's going on ,if anything, when booking!!Genuine Hotels.com guest review
"in the heart of beachwood, ohio."
the room was clean and adequate. the tv was a flat screen and the room had a regrigerator.Genuine Expedia guest review
Hotel was undergoing interior renovations. Noise and construction everywhere. The room was horrible. Shower handle not working so couldn't turn on water, main light was flickering, dirt in corners, strange smell in roomGenuine Hotels.com guest review
"Nice hotel undergoing renovation"
Clean rooms, great pool. Friendly front desk employees. House keeping likes to show up way before check out knock once and try to enter before you can tell them to come later. (9am)Genuine Expedia guest review
"Room was nice and very clean"
Staff was very friendly and helpful! Loved the room. Comfy beds. Nice fridge. Very clean. But had thin doors and walls so it was kind of noisy. Door C was the door closest to my room but it would never open with my key so had to drag my stuff to another door which was farther away. Vending machine on 2nd floor my two bucks and didn't give me my water! […] I let the front desk know and the have me four bottles of water in return so that was nice! Indoor/outdoor pool was way too gold to swim in so my kids were disappointed. Would probably stay here again Read moreGenuine Expedia guest review
"Nice and Big Hotel in Beachwood Ohio"
This hotel is very very big. You need to spent 10 to 15 minutes to get familiar to its layout. Right now, Fall 2014, the hotel lobby is under remolding, but it does not give me any trouble. Location is pretty good, you can find several good restaurants in this area. Room is clean and condition is good enough. They provide refrigerator and safe deposit […] box in your room. I really like it. But, hotel waiter use his card key to get into my room before I answer the door really makes me feel uncomfortable. They need to retrain their employees if they want to get and keep good reputation. Overall, this is a nice place to stay in eastern suburb of Cleveland. Read moreGenuine Hotels.com guest review
There was construction work in the lobby area so I couldn't even come in the front door. I had to come in the side door and wind my way to the front. The restaurant was relocated to Ballrooms 1 and 2, which was not an appetizing sight. My room was excellent though.Genuine Expedia guest review
"Dusty noisy experience"
We got a great deal from expedia to this hotel and were delighted with the price and location, only to find out that the hotel was under construction and the staff was not well trained or insufficient/inexperienced room service. We had to ask for standard in-room stuff like coffee, creamer etc to be replaced each morning. Thankfully, we had busy days, […] so the 3 night stay passed very quickly. We are wary about great deals that expedia promotes after this experience. Read moreGenuine Expedia guest review
"Not what I thought it would be"
Booked through expedia and Hotel would not give me Hilton Honors Points Lobby, Bar, and Restaurant closed or under renovation Indoor pool only had 4 chairs Check in clerk was not too friendly, one key did not work and 2nd clerk was very nice and gave me an extra cookie and that's always a good thing.Genuine Expedia guest review
The room was very nice and comfortable. The staff was great. I would certainly recommend this hotel.Genuine Expedia guest review
"CHARGED FOR SOMETHING I DON'T KNOW"
After checking out I have a charge on my bank account. I did not know why and I had to call several times to find out and have them remove the charge. Also the layout of the hotel is horrible, I did not like the stay at all.Genuine Hotels.com guest review
"It was ok."
The stay was fair. We were ok with the construction going on in the lobby, but after the fire alarm went off 5 times in two days, we were considering changing hotels. Bathrooms were not as spotless as they could have been and the wall lighting sconces were crooked (missing screws). Hallways were somewhat dingy and some of the elevators were not working. […] The staff were very polite. Most likely I would check out the surrounding hotels before choosing this hotel to stay. Hopefully after the construction, these other items will be resolved. Read moreGenuine Hotels.com guest review
Stay was fine near upper scale neighborhoods. Under renovation.Genuine Hotels.com guest review
"Did not reserve my hotel room."
The worst hotel experience ever. My hotel room was paid for four months in advance, and they were overbooked.Genuine Expedia guest review
Warm cookies and water at check in very nice! Staff friendly. Room comfortable and clean!Genuine Expedia guest review
"Nice but need to improve security"
Security is a problem. Someone was given keys to our room about 12:30 am. Staff was not helpful.Genuine Expedia guest review
"Explanation of Review"
I chose this hotel because of the rating, but found it disappointing. First of all, the restaurant was under construction and we had to eat under a tent in very inclement weather. There was no shop to buy water and the desk staff was selling water, etc. from behind the counter. I just don't think it was worth the room rate.Genuine Expedia guest review
we were sorry the maiin restaurant was under construction causing a problem when the weather was too bad to go out and the tent was leaking - there were extremely long hairs on the wall and floor of the bathroom -Genuine Expedia guest review
niceGenuine Hotels.com guest review
Hotel is conveniently right off of the interstate so that was nice. Got there extremely late, whoever was behind the counter must have been tired as it took a while for someone to actually approach us at the desk. The room was nice when we finally got to it. The power went out in the morning for whatever reason even though there was no bad weather in […] the area. I probably wouldn't stay here again though. Read moreGenuine Hotels.com guest review
"doubletree in beachwood oh"
got in late and the staff was helpful and courteous... they offered us water long w/ the cookies..Genuine Expedia guest review
"Nice hotel good location"
Really close to shopping and fine dining. Very comfortable.Genuine Expedia guest review
"Very Nice Hotel"
Love everything about this hotel will stay here againGenuine Hotels.com guest review
Enjoyed the ambiance and the friendly staff.Genuine Hotels.com guest review
Loved the location and ease of access. Nice and quiet. Beautiful rooms.Genuine Hotels.com guest review
"Good Hotel, Excellent Staff"
For reasons unknown to me they could not keep the pool very clean. Also, as they were remodeling the restaurant, they set up a restaurant outside without heaters so at night, when it was cold, you couldn't eat there. Otherwise, we like this place and will stay there again.Genuine Hotels.com guest review
"2 days no a/c"
2 a/c units replaced in room still no a/c maintenance in room ay 10:30 pm. will never stay there again.Genuine Hotels.com guest review
"Good location and close to family."
I stayed because of the hotel location. Staff was very helpful!!!!Genuine Expedia guest review
Normally hotel staff will warn guests about weddings or parties that will be occuring., that said we had asked for a quiet area for our room, since we were working over the weekend. Our room was stuck in the middle of one of the parties and it was horrible- so so noisy, doors slamming, adults and kids yelling, talking loudly and sometimes screaming! […] My husband called the front desk (although his original plan was to call the police-it was that bad) Someone did come up because they did quiet down, but the noise started in again for a short time at 2:15AM. The front desk in the morning did comp our dinner which helped. Although the sleep is what we really needed. Read moreGenuine Hotels.com guest review
"Close to the Village - Shopping Centre"
I liked the hotel. Staff including the restaurant and house keeping was friendly.Genuine Expedia guest review
"Wonderful service and a lovely stay"
Great place to stay in Cleveland! Hotel had a lovely pool and the staff was beyond friendly and courteous! Had a great time.Genuine Hotels.com guest review
"Quiet and clean"
I asked for a quiet room and they gave me one. It was very peaceful and the room was clean. I was happy about that. I found the staff great and the general ambience classy.Genuine Expedia guest review
"Weekend In OH"
Overall the stay was average. The condition of rhe hotel, despite its age was very good. The staff was friendly and helpful. The hotel lacked attention to detail. The reservation was for four yet our room was only set up fpr two. The coffe creamers in the room were spoiled and with onlytwo servings of coffee, we were out of luck. The mattresses were […] HORRIBLE. I have been more comfortable on a cot in Iraq. I would recommend this hotel, but not as a first choice. Read moreGenuine Hotels.com guest review
"Bathroom and room service"
We were assigned to a room when we checked in and were comfortable. As the night progressed my child went to take a shower an the tub began to fill. I found the drain to be plugged with hair. Absolutely disgusting. We were moved to another room without be offered anything for the inconvenience and decided to order room service. We ardersd a pizza, salad, […] and some artichoke dip for four people. The tray can with one cup of water, one set of flatware, one napkin, and no plates for everyone else to eat. Very disappointed in the overall service. On a good note, the fresh warm complimentary cookies at the front desk were a big hit with the kids. Read moreGenuine Hotels.com guest review
The beds on the 7th floor are doubles and there is only room for 1 adult. There is no microwave or refrigerators in the room but you can have the unhappy maintenance bring one to your room. The pool is gross! While we were there several kids from hockey teams were too. The parents did not keep them under control nor did the hotel. Even though they were […] asked to do something about it. Myself and my 3 small children were forced out of the hot tube because the teenage boys all got into it. I told them to stop but they ignored me. We went dobe the next day and there was actual trash in the unheated pool as well as the hot tub. An employee was no where to be found. The front desk employees seemed annoyed by our presence and confused by any question we asked. I would never stay again. Read moreGenuine Hotels.com guest review
"very convenient and close to where we needed to be"
We've stayed there before and find it comfortable and staff pleasant.Genuine Expedia guest review
"Nice hotel close to the city and close to colleges"
We stayed one night close to plenty to do. Hotel is large nice fitness centerGenuine Expedia guest review
Stay was during a very cold day in Jan 2014 - nice and warm inside - very helpful and pleasant staff - showing age in places - good value - would come again.Genuine Hotels.com guest review
"It was wonderful."
It was wonderful.Genuine Expedia guest review
I chose the hotel based on prior reviews and my stay confirmed those who rated the hotel highly on cleanliness and convenience of location and best of all, noise was low from the hallways and front desk responsive and informed about the sites nearby including recommendations for lunch after the hotel buffet closed. I will definitely consider Doubletree […] on my next visit east of Cleveland. Read moreGenuine Hotels.com guest review
"Formerly Hilton......now DoubleTree?"
I think this hotel used to be a Hilton, and now it is DoubleTree by Hilton. Same property but some things have definitely declined since the last time we stayed there two years ago. This was my family's third stay at this hotel and the rooms were not as nice, and seemed quite run down to be honest. We actually changed rooms a couple times between two […] parties. I'm hoping they make some improvements to the hotel to bring it back up to the standard we were used to seeing in 2011 and 2012. Generally, the bathrooms are very nice and the restaurant and bar are really really good (food and service). Also, parking is easy and free and the pool/jacuzzi and fitness room are great. And free wi-fi is great. Overall, the staff has amazing service. Read moreGenuine Expedia guest review
Nice clean hotel and the executive option that provides breakfast and newspaper is well worth the price. Work out room has poor temp/humidity control and is by the pool. When there are more than 4 people in it working out it is hot and very humid.Genuine Expedia guest review
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