We thoroughly enjoyed our stay. The staff was informed and helpful. The rooms were clean and well maintained. Breakfast was great with good quality food and service. On our weekend there this hotel was lively with plenty of events. There were a couple of other family reunions and a wedding. I can see why this hotel is so popular, the staff handled these […] event seamlessly. We will definitely stay here again. Read moreGenuine Hotels.com guest review
this is one of the nicest place i've ever stayed atGenuine Hotels.com guest review
Ok capers bar was a joke. couldn't even stay for one drink it was painfully loud and all treble. I'm not old either. 30 and could not take it.Genuine Hotels.com guest review
This was the first time we stayed at a Doubletree. Everyone was very courteous and helpful the entire stay. We had a problem with our A/C not working correctly and they came immediately to try and solve the problem. After it was determined they could not repair it quickly they moved us to a new room right across the hall. We would definitely stay there […] again if we are ever in Cleveland. It was a great location to the event we were attending. Read moreGenuine Hotels.com guest review
Doubletree worked fine for us - a convenient location.Genuine Expedia guest review
"Nice for a Short Stay"
Nice hotel with great amenities (indoor and outdoor pool, in-room safe, mini fridge) and excellent service all around. Only short-coming is the 15 dollar a person breakfast buffet. Everyone seemed to have it included in their room rates except for us, and for 15 dollars they should offer a bit more. We had a breakfast buffet included with our room in […] Williamsport the night before that put this one to shame. For what Doubletree put out there, it should have been half the price. We were here for a wedding so did not try the restaurant for dinner but the bar was a fun place with music and dancing, at least on the weekends. Wine was very reasonable and the wait staff was friendly and professional. If I had to be in the Cleveland area I'd stay here again. Read moreGenuine Expedia guest review
I thought the staff and the rooms were top rate! My few complaints are as follows:The room I was in was right next to the elevator so I could hear every time it went up and down. I could also hear all the traffic coming from it. It was nice that there was an indoor and an outdoor pool, but the only time I could really enjoy them was early in the morning […] before all the load kids came! Also the bathroom and the pool were in need of repair. the ho ttub was luke warm when I tried to go in it. I only went first thing in the morning when it was clean so maybe that was the problem? Maybe they cleaned it and it wasn't hot enough when I went in? The food was good in the restaurants but the service was really slow. They did give us a free breakfast when we waited one hour for our food. The room was great. Next time I will ask not to be near the elevator! Convenient near the express way! Cookies ae delicious as usual! Read moreGenuine Hotels.com guest review
"Close to shopping and resturants."
The hotel was clean and the staff were nice. The bed was not the best but I did sleep.Genuine Hotels.com guest review
"Not-so Romantic Getaway"
The room was clean and the indoor/outdoor pool was nice. Staff were always pleasant and greeted us warmly with every encounter. However, the room was small, the hot tub was broken our only night there (it was fixed by the next morning), the drinks at the bar during early dinner were not good, and there is only one main entrance on the opposite side […] of all of the rooms, so it is a hike to get to and from your car. Beachwood is a nice area for families and we met many friendly guests at the hotel. There was a wedding, a family reunion, and a baseball group the same weekend as our stay, so the pool was crowded and loud at all times. It was not the relaxing trip we were looking for, but there were no deal breakers either. The Doubletree cookies were AMAZING and staff were happy to provide more. There was a random charge on our bill, but when we stated we did not use anything from our mini bar, they dropped the charge without hesitation. We have stayed at nicer places for less. Read moreGenuine Hotels.com guest review
"close to wedding venue &family"
my stay was very lovely my only complaints were that the rack fell down totally after I hung my garmet bag in the closet the bag was not heavy it had 2 pairs of my husbands slacks ,two of his shirts & two of my dresses inside,also the floor in the sink area was sticky to the bottom of my shoes.Genuine Hotels.com guest review
"Big Box Hotel"
Movement from parking in and out of the Double Tree is difficult at best. The elevators are small, scarce, and are not located conveniently next to outdoor exits. If you have large, numerous or heavy items to transport to and from your automobile, be prepared for some serious lugging. The hotel is a big box design with long hallways and a industrial […] feel. Read moreGenuine Hotels.com guest review
We have stayed at this hotel previously when renovations were being done. The staff is friendly, the hotel is clean and the rooms are more than sufficient. The hotel is very conveniently located off the interstate with multiple choices for dining, along with a Whole Foods store for groceries.Genuine Hotels.com guest review
Returned to the hotel at eleven and looked for a place to sit and enjoy the nice breeze of the nite air. Not a single chair anywhere on the hotel grounds. Not even a bench near the lobby entrance. Naa, nothing, forget about it.Genuine Expedia guest review
"Hotel's central location"
Very enjoyable stay. We have stayed at this location in the past. The front desk staff was fabulous and my husband is love with the cookies.Genuine Expedia guest review
was surprised that the room felt a bit less than clean, maid did not reservice room with coffee or bath mat on second day. no free breakfast making the room more costly. staff I had contact with were nice and polite, parking plentiful, music in elevator was annoying.Genuine Hotels.com guest review
"Expedia came through again for us."
We were booked originally at the Clarion Hotel in Beachwood, Cleveland area. Arrived at hotel and it was closed due to major remodeling. Called Expedia and they gave us a free upgrade for our inconvenience which happened to be the Hilton next door down. We were very satisfied with how quickly this situation was corrected and were so impressed. This […] was good luck out of bad and it confirmed to me I will always book our hotels and travel with expedia because they have taken excellent care of us in a couple of situations where something happened to the hotel. Thanks Expedia for coming through for us again! Read moreGenuine Expedia guest review
"Easy access to major highways."
Wonderful location to highways. Excellent food in hotel breadfast bar. Bring your swim suit, both inside and outside pool and handicap access.Genuine Expedia guest review
"Clean, comfortable, affordable"
The room was great as well as the staff and on-site restaurant. We will definitely stay here again and again.Genuine Hotels.com guest review
"Enjoyable night's stay"
We had a very nice visit.Genuine Hotels.com guest review
Room was clean and comfortable. Service was excellent and staff was very friendly.Genuine Hotels.com guest review
Everyone was Minnesota nice.Genuine Hotels.com guest review
"comfortable and convenient"
hotel and restaurant staff were pleasant and welcoming, comfortable and clean room, conveniently located; unfortunately closest ice machine did not work and there wasn't an out-of-order sign on it although next closest ice machine did work but it was not close to my room; there was a vaccuum cleaner parked in a hallway near elevators during that probably […] should have been put away Read moreGenuine Expedia guest review
Good stay but your a/c was noisy and kept me awake.most of the night. Your Manager Leta took care of our issue when we were not given complimentary breakfast tickets due to confusion. Thank you Ms. Leta for taking care of us.Genuine Hotels.com guest review
"happy solitude & shopping"
Check in easy but had to stop desk clerk in mid sentence as she revealed "mrs.?? we have you on the 5th floor..." not sure if she was going to reveal actual rm.#, which I was sensitive to, especially w/2 strangers (male) in line behind me-just not safe as I was traveling alone. She caught on quickly to what I was attempting to convey with merely eye […] contact and a slight shake of my head and was quite gracious. Dinner @Porter's was delicious w/wait staff Bryan(primary) & Michael (water&bread) extremely well trained, professional & friendly. Huge shrimp (4) cocktail & ribeye steak were best anywhere.Only negatives were: room directly across from elevator was noisy both evening & morning and Housekeeping knocked at 9:45 a.m., despite having "later...zzzz" tag hanging on doorknob & checkout being 2 1/4 hrs. away. I am a light sleeper & once awakened am unable to fall back to sleep. Housekeeping again knocked at 10:40...I said, "check out is noon right?" She said it was. I added, "I"ll be out at noon." She said "alright." As I said, those were the only negatives. We have stayed in Double Trees around the country and will continue to do so. Read moreGenuine Hotels.com guest review
I thoroughly enjoy my stay at the Double Tree Beachwood. Excellant service from the hotel staffGenuine Hotels.com guest review
"Not the Best"
My experience was not as I expected. It was not good. You could hear people next door. Could hear people coming in and out of their rooms. The only good thing is the service and quality of food in Porter's restaurant.Genuine Hotels.com guest review
Very satisfied.Genuine Hotels.com guest review
I left an expensive camera and I pod in the room on check out. Very helpful staff retrieved them for me a few hours later when I discovered they were missing.Genuine Expedia guest review
Can't go wrong booking this hotel!Genuine Hotels.com guest review
"No maid service"
Maid service skipped our room. Now that's a new one! When I asked, and not until I asked, the hotel agreed to give us the breakfast buffet to make up for the failed service.Genuine Hotels.com guest review
"time in cleveland"
Hotel and service very good, I thought the cable service could have been better.. No local sports channels like fox sports or stoGenuine Hotels.com guest review
Great stay! room was clean, staff helpful,I would stay again and recommend to my friends.Genuine Expedia guest review
Close to highway, easy to locate.Genuine Hotels.com guest review
We had 2 rooms with 4 people for 2 days. The rate was good. The rooms were fantastic. This hotel was originally the Hilton - Cleveland East. When Hilton built a new one an exit north, this was made a Doubletree. It has a good background and lives up to it. Too bad breakfast is not included or I would have given it a 5.Genuine Hotels.com guest review
I have never met a more consistant group of plesant employees in a corporation. It is truely a testiment to the Doubletree parents providing an enjoyable working enviroment. Everyone I encountered at this hotel is to be commended on their customer service/client focus. Very nice! Thank you!Genuine Hotels.com guest review
"Would definitely stay there again."
Very nice hotel. Convenient location. Close to everything without being in the city. Reasonable rates.Genuine Hotels.com guest review
Hotel was overall clean, great service and amenities for the priceGenuine Expedia guest review
"Comfortable and clean"
The hotel was comfortable and clean. It was convient, to local college campus. Easy access to chagrin blvd and 271Genuine Expedia guest review
We had a very nice stay at the Double Tree in Cleveland. The hotel staff was very helpful and courteous. Room was very clean and nicely appointed. The warm cookies on check-in were a really nice treat. Overall, will certainly look forward to our next visit.Genuine Hotels.com guest review
"Expected more from a Hilton Family Hotel"
First, the positive. Location was good for our needs. Check-in was simple and they provided a warm, delicious cookie--nice touch. The beds were very comfortable. All necessary items were present--shampoo, lotion, hair dryer etc. Now the negative. Our bathtub was dirty upon arrival. Housekeeping quickly took care of that, but certainly makes you wonder […] what else was missed. They told us they would provide us with "something"--it turned out to be a free movie rental. Really? We didn't get back in until 11:00 pm and went straight to bed. The bathroom was MUCH TOO SMALL. Awkard to get around. There was a single serve coffee pot that didn't work very well. I recently stayed at a Best Western that was much nicer for the rate than this Hilton Family Hotel. More amenities including a refridgerator, microwave and delicious continental breakfast. This hotel didn't even offer a breakfast pastry. Disappointed to say the least. Read moreGenuine Expedia guest review
"Nice overnight stay, clean, comfortable room"
We stayed here just overnight, which happened to coincide with a prom being held at the hotel. Despite the crowded lobby, the check-in staff was friendly and efficient. We had ordered a roll-away bed, which was in the room when we arrived. However, it had not been made up, and there were no bed linens. After a couple of calls, housekeeping did arrive […] and made the bed. This was the only glitch in our stay. Otherwise, the room was clean and comfortable, bed was great, bathroom was an adequate size, but not huge. There is no free breakfast - however, we would stay here again. Read moreGenuine Expedia guest review
"A basic hotel"
A routine hotel stay; got a good price when pre-paidGenuine Expedia guest review
"Really fine hotel."
Great location. Clean, safe rooms. Helpful staff. We love Double Tree Hotels and this is one of their best.Genuine Hotels.com guest review
"Great stay, convenient location"
Staff was polite and helpful. Hotel was very comfortable and clean. Concierge lounge was a great deal (all-you-can-eat food, and cheap alcoholic beverages). Only mark-down is that carpet in room looked a little worn, and toilet did not flush properly.Genuine Hotels.com guest review
"Love Ambient Noise and Gross Tubs? Sleep here!"
Do you ever think to yourself "I wonder what sleeping in the median of a busy highway would be like"? Well, your search is over because its right here in Cleveland! The nearby freeway is a main thoroughfare for semis and motorcycles, but busy enough to remain and a steady level throughout the night. But wait, that's not enough to rob you of decent night's […] sleep? Well, they can put you right next to an elevator! Now, you can hear the tedious elevator music loud as all get out on the other side of your thin wall! Oh, don't worry, the front desk has no control over the volume so you can enjoy the teeth-grinding muzak on full blast all night long. Now that you've been up all night, surely you don't want a refreshing shower, right? Good, because something with the pipes is screwy so you'll have sediment and who knows what else in the tub when you wake up! It is not due to the maid service, they actually did a thorough job of cleaning because you checked the night before. No, it is just a free amenity offered by this four star hotel. Finally, to get your day started right, stop by the Executive Lounge (which you had to prepay for) for the saddest and most depressing continental breakfast you've ever seen. I highly recommend this hotel if you hate sleep, showers, or food! Read moreGenuine Expedia guest review
"very happy with the hotel staff and condition.!!!!"
For 2 nights I have the pleaser of a very nice hotel and staff. DannyGenuine Expedia guest review
"Concert at the beachland ballroom"
We stayed at the doubletree for one night after seeing a show at the beachland ballroom. The location was great, easy to get get to and not to far from anything!!! The hotel was very clean. We got warm cookies at check in! The front desk staff was very friendly :) The pool looked great but we didn't have time to try it out! Overall, a great hotel. We'd […] stay here again for sure!! Read moreGenuine Hotels.com guest review
Staff was very friendly. Room was very clean. If they had a free continental breakfast I would have rated it very satisfied.Genuine Hotels.com guest review
Staff is helpful and friendly. The bathrooms are small and feel somewhat crowded. We had four rooms and in three of them the TV's didn't work the best. Also, rooms are clean enough but they don't seem to be vacuumed well, if at all. We noticed this when we stayed there last year. The workout room is great.Genuine Hotels.com guest review
"Excellent hotel in the perfect location"
The Doubletree is located on I-271 in Beechwood, KY. - easy on and off the interstate. Out of the many hotels in this area, this one is the best deal. Our room was clean, comfortable and the staff was very friendly. There are a variety of restaurants within 5 minutes of the hotel. Look no further if you are traveling this route.Genuine Hotels.com guest review
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