Very satisfied.Genuine Hotels.com guest review
I left an expensive camera and I pod in the room on check out. Very helpful staff retrieved them for me a few hours later when I discovered they were missing.Genuine Expedia guest review
Can't go wrong booking this hotel!Genuine Hotels.com guest review
"No maid service"
Maid service skipped our room. Now that's a new one! When I asked, and not until I asked, the hotel agreed to give us the breakfast buffet to make up for the failed service.Genuine Hotels.com guest review
"time in cleveland"
Hotel and service very good, I thought the cable service could have been better.. No local sports channels like fox sports or stoGenuine Hotels.com guest review
Great stay! room was clean, staff helpful,I would stay again and recommend to my friends.Genuine Expedia guest review
Close to highway, easy to locate.Genuine Hotels.com guest review
We had 2 rooms with 4 people for 2 days. The rate was good. The rooms were fantastic. This hotel was originally the Hilton - Cleveland East. When Hilton built a new one an exit north, this was made a Doubletree. It has a good background and lives up to it. Too bad breakfast is not included or I would have given it a 5.Genuine Hotels.com guest review
I have never met a more consistant group of plesant employees in a corporation. It is truely a testiment to the Doubletree parents providing an enjoyable working enviroment. Everyone I encountered at this hotel is to be commended on their customer service/client focus. Very nice! Thank you!Genuine Hotels.com guest review
"Would definitely stay there again."
Very nice hotel. Convenient location. Close to everything without being in the city. Reasonable rates.Genuine Hotels.com guest review
Hotel was overall clean, great service and amenities for the priceGenuine Expedia guest review
"Comfortable and clean"
The hotel was comfortable and clean. It was convient, to local college campus. Easy access to chagrin blvd and 271Genuine Expedia guest review
We had a very nice stay at the Double Tree in Cleveland. The hotel staff was very helpful and courteous. Room was very clean and nicely appointed. The warm cookies on check-in were a really nice treat. Overall, will certainly look forward to our next visit.Genuine Hotels.com guest review
"Expected more from a Hilton Family Hotel"
First, the positive. Location was good for our needs. Check-in was simple and they provided a warm, delicious cookie--nice touch. The beds were very comfortable. All necessary items were present--shampoo, lotion, hair dryer etc. Now the negative. Our bathtub was dirty upon arrival. Housekeeping quickly took care of that, but certainly makes you wonder […] what else was missed. They told us they would provide us with "something"--it turned out to be a free movie rental. Really? We didn't get back in until 11:00 pm and went straight to bed. The bathroom was MUCH TOO SMALL. Awkard to get around. There was a single serve coffee pot that didn't work very well. I recently stayed at a Best Western that was much nicer for the rate than this Hilton Family Hotel. More amenities including a refridgerator, microwave and delicious continental breakfast. This hotel didn't even offer a breakfast pastry. Disappointed to say the least. Read moreGenuine Expedia guest review
"Nice overnight stay, clean, comfortable room"
We stayed here just overnight, which happened to coincide with a prom being held at the hotel. Despite the crowded lobby, the check-in staff was friendly and efficient. We had ordered a roll-away bed, which was in the room when we arrived. However, it had not been made up, and there were no bed linens. After a couple of calls, housekeeping did arrive […] and made the bed. This was the only glitch in our stay. Otherwise, the room was clean and comfortable, bed was great, bathroom was an adequate size, but not huge. There is no free breakfast - however, we would stay here again. Read moreGenuine Expedia guest review
"A basic hotel"
A routine hotel stay; got a good price when pre-paidGenuine Expedia guest review
"Really fine hotel."
Great location. Clean, safe rooms. Helpful staff. We love Double Tree Hotels and this is one of their best.Genuine Hotels.com guest review
"Great stay, convenient location"
Staff was polite and helpful. Hotel was very comfortable and clean. Concierge lounge was a great deal (all-you-can-eat food, and cheap alcoholic beverages). Only mark-down is that carpet in room looked a little worn, and toilet did not flush properly.Genuine Hotels.com guest review
"Love Ambient Noise and Gross Tubs? Sleep here!"
Do you ever think to yourself "I wonder what sleeping in the median of a busy highway would be like"? Well, your search is over because its right here in Cleveland! The nearby freeway is a main thoroughfare for semis and motorcycles, but busy enough to remain and a steady level throughout the night. But wait, that's not enough to rob you of decent night's […] sleep? Well, they can put you right next to an elevator! Now, you can hear the tedious elevator music loud as all get out on the other side of your thin wall! Oh, don't worry, the front desk has no control over the volume so you can enjoy the teeth-grinding muzak on full blast all night long. Now that you've been up all night, surely you don't want a refreshing shower, right? Good, because something with the pipes is screwy so you'll have sediment and who knows what else in the tub when you wake up! It is not due to the maid service, they actually did a thorough job of cleaning because you checked the night before. No, it is just a free amenity offered by this four star hotel. Finally, to get your day started right, stop by the Executive Lounge (which you had to prepay for) for the saddest and most depressing continental breakfast you've ever seen. I highly recommend this hotel if you hate sleep, showers, or food! Read moreGenuine Expedia guest review
"very happy with the hotel staff and condition.!!!!"
For 2 nights I have the pleaser of a very nice hotel and staff. DannyGenuine Expedia guest review
"Concert at the beachland ballroom"
We stayed at the doubletree for one night after seeing a show at the beachland ballroom. The location was great, easy to get get to and not to far from anything!!! The hotel was very clean. We got warm cookies at check in! The front desk staff was very friendly :) The pool looked great but we didn't have time to try it out! Overall, a great hotel. We'd […] stay here again for sure!! Read moreGenuine Hotels.com guest review
Staff was very friendly. Room was very clean. If they had a free continental breakfast I would have rated it very satisfied.Genuine Hotels.com guest review
Staff is helpful and friendly. The bathrooms are small and feel somewhat crowded. We had four rooms and in three of them the TV's didn't work the best. Also, rooms are clean enough but they don't seem to be vacuumed well, if at all. We noticed this when we stayed there last year. The workout room is great.Genuine Hotels.com guest review
"Excellent hotel in the perfect location"
The Doubletree is located on I-271 in Beechwood, KY. - easy on and off the interstate. Out of the many hotels in this area, this one is the best deal. Our room was clean, comfortable and the staff was very friendly. There are a variety of restaurants within 5 minutes of the hotel. Look no further if you are traveling this route.Genuine Hotels.com guest review
I had an excellent stay, the customer service were great. I will stay there again.Genuine Hotels.com guest review
"Would definitely stay here again"
the cold breakfast buffet should be included with all reservations. booking online did not specify that the breakfast buffet was not included. Other than that, the staff was great. great workout room, pool area and it was nice to have a line in the hotel. I would definitely start there again. also the staff at the restaurant staff were extremely helpful […] and kind. They also were nice enough to bring a refrigerator to our room upon request. Read moreGenuine Expedia guest review
"Great hotel for athletes at SPIRE"
There was hair on the tub edge. But otherwise the room was cleanGenuine Expedia guest review
"Hilton at Beachwood"
This hotel is old and in need of repair, the cleaning crew were nice but very slow. The front desk staff were not very friendly. I would not stay here again.Genuine Expedia guest review
I could hear the person next dooe coughing, talking, showering. Does's make for a restful night sleep. Coffee and new cups were not replaced one day.Genuine Hotels.com guest review
the stay was great.Genuine Hotels.com guest review
"Christmas in Cieveland"
The step in to the pool area and the pool area were vary,vary dirty.Genuine Expedia guest review
"Great Restaurant. Not Hotels.com Friendly"
I stayed at this hotel about the same time last year, and we had a good experience. This year, not so much. Basically, this hotel does not want to work with Hotels.com customers. The service at the front desk was awful. The rooms smelled like mold and cigarette smoke. And they placed us by the elevator. Unfortunately, there is a great restaurant inside […] this hotel with a great wait-staff. Too bad they couldn't separate. Won't be back to the hotel. Read moreGenuine Hotels.com guest review
"enjoyed our three day stay"
snow build up in the parking lot and main entrance. spoke to Mgr Mr.Trammel and he addressed it immediately and phoned my room to tell me that it was being cleared. Do not think they sholud run out of local daily am newspapers before 9:00 Restaureant gave me one that was left behind.Genuine Expedia guest review
"Only thing better is a cruise"
I can't say enough positive things about our stay at the Hilton outside of Cleveland. The indoor pool, overall atmosphere, room/bathroom, front desk service was fabulous.Genuine Hotels.com guest review
We had a comfortable two night stay - hotel employees were more than gracious and very accommodating.Genuine Hotels.com guest review
Checked in about 8:30 PM and discovered party in full swing in next room. Party left room about 9:30 only to return about 12:30. Called front desk. After 15 rings it was answered and promised to send 'security'. About 15 minutes later, 'security' tapped on door next room and it was quiet for about 10 minutes. Called again about 20 minutes later and […] after another 15 rings, the front desk again sent 'security'. I called the third time to request another room. About 2:00, 'security' arrived to take us to another room. "Security' turned out to be a slightly built, early 20 year old whose presence could easily be ignored. I think the security person needs to be more authoratative and the party should have been put out!!! Read moreGenuine Hotels.com guest review
Our stay was incredible especially with the price we paid. My husband rides a motorcycle, often cross country, and he said he's paid more for a motel room in a very suspect neighborhood than what we paid to stay at the Hilton. The name Hilton speaks for itself and with the price we got thru Hotels.com I almost feel like we stole something. Will stay […] again soon. Read moreGenuine Hotels.com guest review
Truly a dump. It is hard to say "non-smoking" hotel with a straight face when there is an ashtray in the room. The entire 4th floor smelled like smoke.Genuine Hotels.com guest review
Overall a good experience- had a problem with the lock on our door and it was taken care of immeditaely. Would reccomend this hotel to anyone traveling in the Cleveland area.Genuine Hotels.com guest review
Friendly and helpful staff, well-taken care of facility, clean and comfortable room, nice workout room. Overall, I was really satisfied with my stay here. The only reason I'm not giving it a 5 rating is because I had to change rooms after discovering that my initial room was directly next to the housekeeping closet, and therefore very noisy in the morning. […] But otherwise, it's a great hotel, I would stay there again and recommend it to others. Read moreGenuine Hotels.com guest review
"Great hotel for all types of travelers"
The hotel was very nice, lots of great amenities, and the staff was very friendly and always helpful.Genuine Expedia guest review
"Probably the best hotel in Cleveland :-)"
This is a good Hilton - definitely lives up to the name. The staff are pretty friendly, and the restaurant has good breakfast. The rooms are clean, towels are fluffy, and bathrooms have lots of counter space, good water pressure and temperature, and shower heads. The fitness facility is nice and the pool and jacuzzi are available in winter and summer. […] There is also free wifi and free parking. This was our second stay for a family of three in two separate rooms. They are very accommodating. This hotel is great for a business or leisure stay. Read moreGenuine Expedia guest review
"it was OK"
Price was good, stayed there for the location, but my view from the bathtub in the teeny tiny bathroom was of a big hair on the base of the toilet....and it remained there both days.Genuine Hotels.com guest review
Only when I called down stairs for them to clean our room because we had an extended stay, they said they would make up the room, that it wasn't too late, and nobody ever did!Genuine Hotels.com guest review
"pleasant staff and atmosphere"
would do it againGenuine Hotels.com guest review
The restaurant serves excellent food with huge portions.Genuine Expedia guest review
"Great place to stay"
Buy the prepaid breakfast -- it only cost about $5 a day and would be worth the $18 they charge otherwise. The restaurant and bar in the hotel are great - -they are both local destinations for weekend drinking and dining. Hotel and restaurant staff could not have been nicer or more helpful. Room heating and ventilation system was excellent. Quiet. Room […] with 2 double beds was very comfortable for me traveling alone and would be fine for more than one person. Bathroom was fine; lots of towels and quality toiletries. Carpeting in room must be replaced. It did not seem very clean and had about 3 areas that showed serious wear. Exercise room was very adequate - -treadmills and eliptical machines and some other equipment. Good TVs, headphones, towels and water. Did not go to the indoor pool and spa. Free parking is a plus. Very convenient location to lots of shopping and restaurants. Read moreGenuine Expedia guest review
"Very Good Experience"
I had a great experience, clean and friendly service.Genuine Hotels.com guest review
"Good but not great."
The hotel was very clean and conveniently located. Staff was pleasant and helpful. I thought it was a bit noisy, as you could hear everything in the hall and every toilet flush from nearby rooms. The beds were too hard for my taste, but that is a personal preference. The breakfast featured a wide variety of foods, and the made to order omelets and waffles […] were good. Unfortunately, items in the warming trays were often cool (eggs) or hard (pancakes and french toast). Good, but not great. Read moreGenuine Hotels.com guest review
Thought the hotel was a bit dated and shabby.Genuine Hotels.com guest review
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