"Centralized location to everywhere!!!"
Came in on a Saturday afternoon and was greeted by the staff. Front desk was very pleasant and helpful. Rooms were nice, just wished the bathroom was bigger. The only problem I ran into was when I looked in the beverage bar, there was a small empty bottle of wine. I called down to the front desk to tell them and they put notes in the system so that […] I wouldn't be charged for it. Read moreGenuine Expedia guest review
Comfortable bedsGenuine Hotels.com guest review
Small not very clean room for the money. Very uncomfortable beds.Genuine Hotels.com guest review
"Good Service, Good Location"
The people who work at this hotel were very accomodating. Our TV did not work properly and it was fixed right away. The room was very nice and clean. The location of the hotel was next to stores, restaurants. We had a nice stay.Genuine Hotels.com guest review
"Close to family + highways to everywhere I want"
Perfect in almost every regard. Some slight annoyances with room care this time but I understand new employees were being trained in housekeeping. Front desk very understanding and amazingly gracious. I love Beachwood Doubletree Hilton and consider it my comfy, well-appointed home away from home when visiting my old hometown and family in nearby Lyndhurst. […] Superb Sunday brunch! Easy road access to everything anyone could want. Read moreGenuine Hotels.com guest review
For the price could have provided at least a continental breakfast. Very noising neighbors at three in the morning. Kept us awake. Wont' be back.Genuine Hotels.com guest review
Overnight stay, greeted very pleasant from person at check in desk. Room was very clean and spacious. Close to several restaurants. Easy parking. Easy check out.Genuine Expedia guest review
"Nice hotel...close to several shopping areas."
Staff was very friendly and helpful at check in.. (specially Deborah). Hotel was clean and quiet. The room had a few spots that needed touched up with paint but it didn't take away from wanting to stay there. Overall...room was comfortable, staff friendly and helpful and the room service was good and fast. Also had express check out!Genuine Expedia guest review
This is one of many "business hotels" along the Chagrn corridor. It is a very good location for anything on the east side. Employees were exceptionally pleasant - not just the front desk people, but any employee you might pass by. The bed was comfortable with nice linens. There is a good sized refrigerator, and adequate work space. This might have been […] the cleanest hotel I have ever been in - including 5 star resorts! Very impressive. Read moreGenuine Expedia guest review
"Great location and Clean hotel."
We were extremely pleased with the cleanliness and staff at this hotel. It was clean, close to the expy and the hotel staff were accomodating. We were in Cleveland for a family gathering and this hotel, even though in a suburb, was accessible to everywhere we needed to go including downtown. I will definitely use it again when we visit Cleveland. The […] hotel is also close to food, groceries, drug stores and some shopping. You do not necessarily need a car for the immediate area but will need one to leave the area. Read moreGenuine Hotels.com guest review
niceGenuine Hotels.com guest review
Hotel was very nice. Clean room and staff was very friendly and helpful, Thanks.Genuine Expedia guest review
Wasn't very happy with hotel, was promised adjoining rooms & got there & wasn't available. Desk people not concerned about issue. Will not stay there again.Genuine Hotels.com guest review
"Nice location - close to freeway"
Quick over night during travel thur town very pleasant ease of check very comfortableGenuine Expedia guest review
Housekeeping was really disappointing .Genuine Hotels.com guest review
Very nice hotelGenuine Hotels.com guest review
Should not Overcharge for long distance calls. Over $10 for one short call to Toronto, 200 miles away ?Genuine Hotels.com guest review
"Convenient location for all parts of the city"
We did a lot of sightseeing while we were in the Cleveland area and we always found it to be a reasonable amount of time to get back to the hotel even during rush hour traffic. We tried both restaurants and the food was good as well as other restaurants in the area. We were always greeted In the lobby by hotel personnel and there was plenty of park […] ing. Read moreGenuine Hotels.com guest review
"Okay hotel for the price"
There are some very good staff and some not so good ones too. Stayed at this hotel 6 nights. The front desk clerk totally ignored me when I walked up to check in because she was busy on the computer terminal. I expected her to smile and say she would be with me in just a moment. She totally ignored me! No eye contact! The front desk manager came out, […] was extremely pleasant and checked us in with courtesy and efficiency. And you cannot help but love the warm fresh cookie they give you when you check in. Night number three housekeeping totally did not service our room. We came in around 9:30pm so we had to call customer care to at least get some fresh towels delivered. We had to hide the decaf coffee after drinking all the regular because they didn't leave anymore regular coffee when there were still packets showing. But the location was convenient for our visit and felt safe. The air conditioner worked great and bed was comfortable. Do not ask for a blanket. I did and they sent up a gross plush blanket I didn't even want to put on the bed. I liked that the room had a safe and a little refrigerator. I thought I would mention these deficiencies when I checked out if the clerk bothered to ask how our stay was when we checked out. They didn't ask and didn't even say thank you for staying with them. Read moreGenuine Expedia guest review
"Good value hotel"
Good location. Good price. Rooms a little small. Could be a little more detailed with their cleaning.Genuine Hotels.com guest review
"Very Good Choice"
Stayed here for business travel. Convenient location. Hotel was clean; rooms were well maintained, comfortable and well appointed. Had high traffic from business travelers to family reunions and senior olympians. Despite heavy traffic and usage, hall noise was minimal, rooms were very comfortable, excellent pillows and linens, reliable thorough housekeeping. […] No complaints. Served our needs well. Would stay again - based on location. Read moreGenuine Expedia guest review
"Too big. Kind of stinky."
It's an OK hotel but a bit pricey for the quality of the accommodations.Genuine Expedia guest review
We thoroughly enjoyed our stay. The staff was informed and helpful. The rooms were clean and well maintained. Breakfast was great with good quality food and service. On our weekend there this hotel was lively with plenty of events. There were a couple of other family reunions and a wedding. I can see why this hotel is so popular, the staff handled these […] event seamlessly. We will definitely stay here again. Read moreGenuine Hotels.com guest review
this is one of the nicest place i've ever stayed atGenuine Hotels.com guest review
Ok capers bar was a joke. couldn't even stay for one drink it was painfully loud and all treble. I'm not old either. 30 and could not take it.Genuine Hotels.com guest review
This was the first time we stayed at a Doubletree. Everyone was very courteous and helpful the entire stay. We had a problem with our A/C not working correctly and they came immediately to try and solve the problem. After it was determined they could not repair it quickly they moved us to a new room right across the hall. We would definitely stay there […] again if we are ever in Cleveland. It was a great location to the event we were attending. Read moreGenuine Hotels.com guest review
Doubletree worked fine for us - a convenient location.Genuine Expedia guest review
"Nice for a Short Stay"
Nice hotel with great amenities (indoor and outdoor pool, in-room safe, mini fridge) and excellent service all around. Only short-coming is the 15 dollar a person breakfast buffet. Everyone seemed to have it included in their room rates except for us, and for 15 dollars they should offer a bit more. We had a breakfast buffet included with our room in […] Williamsport the night before that put this one to shame. For what Doubletree put out there, it should have been half the price. We were here for a wedding so did not try the restaurant for dinner but the bar was a fun place with music and dancing, at least on the weekends. Wine was very reasonable and the wait staff was friendly and professional. If I had to be in the Cleveland area I'd stay here again. Read moreGenuine Expedia guest review
I thought the staff and the rooms were top rate! My few complaints are as follows:The room I was in was right next to the elevator so I could hear every time it went up and down. I could also hear all the traffic coming from it. It was nice that there was an indoor and an outdoor pool, but the only time I could really enjoy them was early in the morning […] before all the load kids came! Also the bathroom and the pool were in need of repair. the ho ttub was luke warm when I tried to go in it. I only went first thing in the morning when it was clean so maybe that was the problem? Maybe they cleaned it and it wasn't hot enough when I went in? The food was good in the restaurants but the service was really slow. They did give us a free breakfast when we waited one hour for our food. The room was great. Next time I will ask not to be near the elevator! Convenient near the express way! Cookies ae delicious as usual! Read moreGenuine Hotels.com guest review
"Close to shopping and resturants."
The hotel was clean and the staff were nice. The bed was not the best but I did sleep.Genuine Hotels.com guest review
"Not-so Romantic Getaway"
The room was clean and the indoor/outdoor pool was nice. Staff were always pleasant and greeted us warmly with every encounter. However, the room was small, the hot tub was broken our only night there (it was fixed by the next morning), the drinks at the bar during early dinner were not good, and there is only one main entrance on the opposite side […] of all of the rooms, so it is a hike to get to and from your car. Beachwood is a nice area for families and we met many friendly guests at the hotel. There was a wedding, a family reunion, and a baseball group the same weekend as our stay, so the pool was crowded and loud at all times. It was not the relaxing trip we were looking for, but there were no deal breakers either. The Doubletree cookies were AMAZING and staff were happy to provide more. There was a random charge on our bill, but when we stated we did not use anything from our mini bar, they dropped the charge without hesitation. We have stayed at nicer places for less. Read moreGenuine Hotels.com guest review
"close to wedding venue &family"
my stay was very lovely my only complaints were that the rack fell down totally after I hung my garmet bag in the closet the bag was not heavy it had 2 pairs of my husbands slacks ,two of his shirts & two of my dresses inside,also the floor in the sink area was sticky to the bottom of my shoes.Genuine Hotels.com guest review
"Big Box Hotel"
Movement from parking in and out of the Double Tree is difficult at best. The elevators are small, scarce, and are not located conveniently next to outdoor exits. If you have large, numerous or heavy items to transport to and from your automobile, be prepared for some serious lugging. The hotel is a big box design with long hallways and a industrial […] feel. Read moreGenuine Hotels.com guest review
We have stayed at this hotel previously when renovations were being done. The staff is friendly, the hotel is clean and the rooms are more than sufficient. The hotel is very conveniently located off the interstate with multiple choices for dining, along with a Whole Foods store for groceries.Genuine Hotels.com guest review
Returned to the hotel at eleven and looked for a place to sit and enjoy the nice breeze of the nite air. Not a single chair anywhere on the hotel grounds. Not even a bench near the lobby entrance. Naa, nothing, forget about it.Genuine Expedia guest review
"Hotel's central location"
Very enjoyable stay. We have stayed at this location in the past. The front desk staff was fabulous and my husband is love with the cookies.Genuine Expedia guest review
was surprised that the room felt a bit less than clean, maid did not reservice room with coffee or bath mat on second day. no free breakfast making the room more costly. staff I had contact with were nice and polite, parking plentiful, music in elevator was annoying.Genuine Hotels.com guest review
"Expedia came through again for us."
We were booked originally at the Clarion Hotel in Beachwood, Cleveland area. Arrived at hotel and it was closed due to major remodeling. Called Expedia and they gave us a free upgrade for our inconvenience which happened to be the Hilton next door down. We were very satisfied with how quickly this situation was corrected and were so impressed. This […] was good luck out of bad and it confirmed to me I will always book our hotels and travel with expedia because they have taken excellent care of us in a couple of situations where something happened to the hotel. Thanks Expedia for coming through for us again! Read moreGenuine Expedia guest review
"Easy access to major highways."
Wonderful location to highways. Excellent food in hotel breadfast bar. Bring your swim suit, both inside and outside pool and handicap access.Genuine Expedia guest review
"Clean, comfortable, affordable"
The room was great as well as the staff and on-site restaurant. We will definitely stay here again and again.Genuine Hotels.com guest review
"Enjoyable night's stay"
We had a very nice visit.Genuine Hotels.com guest review
Room was clean and comfortable. Service was excellent and staff was very friendly.Genuine Hotels.com guest review
Everyone was Minnesota nice.Genuine Hotels.com guest review
"comfortable and convenient"
hotel and restaurant staff were pleasant and welcoming, comfortable and clean room, conveniently located; unfortunately closest ice machine did not work and there wasn't an out-of-order sign on it although next closest ice machine did work but it was not close to my room; there was a vaccuum cleaner parked in a hallway near elevators during that probably […] should have been put away Read moreGenuine Expedia guest review
Good stay but your a/c was noisy and kept me awake.most of the night. Your Manager Leta took care of our issue when we were not given complimentary breakfast tickets due to confusion. Thank you Ms. Leta for taking care of us.Genuine Hotels.com guest review
"happy solitude & shopping"
Check in easy but had to stop desk clerk in mid sentence as she revealed "mrs.?? we have you on the 5th floor..." not sure if she was going to reveal actual rm.#, which I was sensitive to, especially w/2 strangers (male) in line behind me-just not safe as I was traveling alone. She caught on quickly to what I was attempting to convey with merely eye […] contact and a slight shake of my head and was quite gracious. Dinner @Porter's was delicious w/wait staff Bryan(primary) & Michael (water&bread) extremely well trained, professional & friendly. Huge shrimp (4) cocktail & ribeye steak were best anywhere.Only negatives were: room directly across from elevator was noisy both evening & morning and Housekeeping knocked at 9:45 a.m., despite having "later...zzzz" tag hanging on doorknob & checkout being 2 1/4 hrs. away. I am a light sleeper & once awakened am unable to fall back to sleep. Housekeeping again knocked at 10:40...I said, "check out is noon right?" She said it was. I added, "I"ll be out at noon." She said "alright." As I said, those were the only negatives. We have stayed in Double Trees around the country and will continue to do so. Read moreGenuine Hotels.com guest review
I thoroughly enjoy my stay at the Double Tree Beachwood. Excellant service from the hotel staffGenuine Hotels.com guest review
"Not the Best"
My experience was not as I expected. It was not good. You could hear people next door. Could hear people coming in and out of their rooms. The only good thing is the service and quality of food in Porter's restaurant.Genuine Hotels.com guest review
Very satisfied.Genuine Hotels.com guest review
I left an expensive camera and I pod in the room on check out. Very helpful staff retrieved them for me a few hours later when I discovered they were missing.Genuine Expedia guest review
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