"Will never go back again to this hotel"
No one helped me with my luggage when I was checking in. They were not friendly when I asked them to extend my stay for 3 more hours. I ordered breakfast and the food was not good at all and came too late.Genuine Expedia guest review
"Very nice hotel"
We spent only a short time at the hotel but everything was great. Staff was very friendly, room clean and comfortable, great breakfast buffet. I would stay there again. Convenient to I-95.Genuine Hotels.com guest review
"Great getaway spot!"
We came for an overnighter and a quick trip to Mohegan Sun. The hotel was great and the staff wonderful. An afternoon poolside was a tropical escape from all this snow. Frank drove us to the casino and we spent a fun night. Well be back soon!Genuine Expedia guest review
"Staff Is Excellent!"
Greeted and acknowledged by ALL staff at ALL times, nice and appreciated. Was upgraded to concierge level for the weekend, however, no club amenities open, so enjoyed the nice view from 6th floor. A few minor room maintenance issues, however, since I am in the industry I fixed them myself.Genuine Expedia guest review
"Very comfortable hotel and room. Great restaurant!"
I have stayed at this hotel several times and would not hesitate to come back. It is the cleanest hotel I have every stayed in. Staff is unfailingly polite and eager to please. The restaurant is top notch. Can't say enough nice things about it.Genuine Expedia guest review
Room was beautiful and the staff was both gracious and accommodatingGenuine Expedia guest review
"Who hires these people?"
Really beautiful hotel,but it was all ruined by the staff. We checked in at 4pm and the hotel wasn't nearly full, but the manager put us in what might be the noisiest room in the hotel even though I stressed that quiet was the priority. I just cannot figure out his choice. We didn't get the turn down service either. In the morning I brought this to […] the attention to the desk clerk who, locked his eyes to the computer, and completely ignored us, as if we weren't standing there. This was also the experience of the man in front of us whose radio wouldn't turn off all night - even unplugged. It was quite unbelievable. Even if there was a different manager and staff I wouldn't return as the hiring practice is way off base. Read moreGenuine Expedia guest review
The hotel was mostly empty over Christmas. Rooms were clean and pleasant. The downside was Christmas dinner in the Octagon restaurant. It was awful AND expensive. Even my daughter's spaghetti and meatballs was bad. By all means, sleep here, but don't eat here.Genuine Expedia guest review
Nice and comfortable.Genuine Hotels.com guest review
"Very Nice Hotel but Near Nothing"
The Mystic Marriott Hotel should not be named this since it is Groton CT. It is about 10-15 minutes from Mystic via car. There is not even food or gas close by the hotel. The hotel was very clean and the staff were friendly. The room service was affordable, quick, and pretty good. The Octagon was a nice spot for breakfast and having a Starbucks on site […] was conveinent as well. The Elizabeth Arden spa was overpriced, you can get better services for less money at Mohegan Sun. My problem with the hotel, aside from the location, was that there was no refridgerator in the room. The front desk told me it wouldn't be a problem to get one for my room since my daughter takes medication that needs to kept refridgerated. Well after an hour of waiting in the room, I received a phone call from the front desk that there were no more refridgerators available. This created a giant inconvienance for my family and kind of soured my opinion on this hotel. I couldn't believe that in 2013 a hotel like this wouldn't have a refridgerator available in the room. Read moreGenuine Expedia guest review
The hotel was great,clean and great front desk personnel. The only small inconvinience was the remote control for the tv. Breakfast was not included that was a down fall, since we had our grandchildren with us. I will most definitely stay here again because the hotel was clean and modern.Genuine Hotels.com guest review
"Mogegan Sun Concert Stay Over"
It's a hotel, not a mansion!Genuine Hotels.com guest review
The service for check-in and check-out was very friendly and efficient. The hotel was completely booked and as a result the restaurant was very busy. The service in the restaurant was good,but not great. I later found out they were short-staffed and had two wedding parties being served.Genuine Hotels.com guest review
Planned a romantic getaway for our 17 th anniversary and wanted something in the Foxwoods area. I found this hotel and thought we would give it a try based on other reviews. It was great! Comfortable, friendly and not far from Foxwoods! Will go back soon!Genuine Expedia guest review
"Nice weekend getaway"
Beautiful hotel with very friendly and helpful staff. Room was very nice but a/c didn't work well.Genuine Expedia guest review
Stay was great. Staff was super friendly and very helpful. Food was good; condition of rooms and hotel were very nice and clean! Def recommend :)Genuine Expedia guest review
"Awesome hotel in an awesome location"
well managed and maintained hotel. Great and well maintained and clean rooms. Staff are responsive and friendly. fantastic spa facilities and pool. the surrounding area is magnificent to behold.Genuine Expedia guest review
"Everything was great! Food, spa, and pool."
My wife and three kids stayed for four days, with everything being great. We went to dinosaur place, the aquarium, and the spa. With a dip in the pool every day. The Octagon in the hotel was delicious.Genuine Expedia guest review
"great place to stay with family"
We went for a night because we had a family gathering in Rhode Island but we want to come back its a wonderful hotel.Genuine Hotels.com guest review
"Nice comfortable hotel"
Effortless experience, the staff was very helpfull.Genuine Expedia guest review
"The ice maker near the room was a nuisance!"
The room was very nice. I was impressed by the quality of the hotel. My one complaint was that the room was near an ice maker. Late into the evening, people would come to get ice. It was very annoying. I should have asked for a room change, but the noise stopped about 11:30 PM. The size of the room was small in comparison to other hotels of similar […] price. All in all, it was a very nice stay. However, the 11 AM checkout was inconvenient. I think 12 PM would have been better for us. Read moreGenuine Hotels.com guest review
"right off freeway"
We stayed Friday night and was well pleased. So we wanted to come back and stay Sunday night. The night front desk gentleman on Sunday, was so nice and friendly. He even up graded our room. Was a little disappointed on that Sat. when we checked out that you could not make reservation at the front desk. You had to go over to the computer to make a […] reservation. Read moreGenuine Expedia guest review
This was a nice hotel with an Elizabeth Arden spa if you wanted pamperingGenuine Expedia guest review
first we were placed in a room that smelled horrible and was not what we were expecting at 10pm kids were screaming so we called and got moved to a different room which was alright but had a very loud vibrating noise that made it hard to sleep- vibration went through the pillows had to sleep with my head at the end of the bed - beds quite uncomfortable […] and squeaky - very disappointed if you don't have kids don't stay here - couples beware Read moreGenuine Expedia guest review
My husband and I went to the hotel for one night so we could use the pool and spa. The pool was crowded with kids during the day but quiet at night. The jacuzzi was empty but the pool was pretty dirty since they had a busy weekend. The outdoor seating area is lovely. The staff was very accommodating. We didn't have a fridge in the room and when we asked […] about it, they immediately put one in. The Spa is nice - the relaxation room is fair but the steam room and massage were great. I've been to several spas and the Red Door Spa is a bit over priced for a massage. Overall excellent service and accommodations. Read moreGenuine Hotels.com guest review
"Easy access from highway ..."
Very convenient hotel, right off of 95. Ample parking. Helpful staff. House keeping was really on their game. The timing of our trip was during our 5th heat wave of the ne season, the hotel lobby and all public areas were well cooled. In our room we were able to set a comfortable temperature, without it being to cold or hot (sometimes this can be a […] challenge). We would definitely return, and will let others know about our experience...starting with this review :) Read moreGenuine Expedia guest review
The hotel was easy to find and was everything that we have come to expect from an upscale Marriott property.Genuine Hotels.com guest review
I booked a room with two beds because we were staying with our two kids. When we got there they said they were out of rooms with two beds but they had a fold out couch. It was awful. I didn't sleep a wink and my back was a pretzel in the morning. I would have been better off sleeping in my car.Genuine Hotels.com guest review
Response by Mystic Marriott Hotel and Spa Dear Jonathan, I apologize that we were not able to accommodate your request for two beds. Most hotels have traditionally sold rooms by room type such as Standard, Deluxe, or Suite, and treat bed types as a request. Marriott brand standards support this strategy, but the Mystic Marriott is listening to our guests and is in the process of changing our systems to support selling rooms by bed type. In the future, we hope to do a better job accommodating our expectations. If we have a room with 2 beds available, you will be able to reserve that room. Given constantly changing guest reservations and needs, it can be challenging, but we genuinely care about our guests and are rising to the challenge.
Hotel was very clean and high qualityGenuine Hotels.com guest review
"nice getaway near Mystic"
Fab hotel with the amenities we wanted. We were with out 9 month old, the room was quite large and really clean (he crawls all over the place). We liked that a Starbucks was right there, the breakfast buffet and room service were wonderful, and the spa, pool, and sauna were PERFECT! The only thing was the shower in the room - very low flow shower head. […] Blah. But other than that it was great and we will return if we are ever in the area again. Read moreGenuine Expedia guest review
"confortable and accommedating"
Very nice, confortable, accommedating. The Spa was great.Genuine Hotels.com guest review
A great experienceGenuine Hotels.com guest review
"Super clean and a friendly staff"
We had a great experience. The service was wonderful. We were able to check in early. They helped us with our bags and were even given helpful information about the hotel and surrounding area. My family and I will defiantly stay there againGenuine Hotels.com guest review
"Hotel with a Spa"
Staff was very helpful and friendly. We called for room service and they were very prompt and the food was excellent. The location of this hotel is close to stores, Mystic Seaport and the casinos. I would definitely stay in this hotel again. Even though we didn't get a chance to go to the spa, there's The Red Door spa by Elizabeth Arden, which is very […] inviting, maybe next time. Read moreGenuine Expedia guest review
"A great stay at the Mystic Marriott"
This was my second time at this hotel, and I was once again very happy with my visit! Right off of route 95, this hotel is easy to get to and about a 20 minute drive to the casinos. Other than the restaurant in the hotel, you do have to travel a bit to find other dining options, but that wasn't a problem for us. I went with a friend and we enjoyed two […] fabulous days at the Red Door Spa, located in the hotel which was truly wonderful! Would definitely stay there again. Read moreGenuine Hotels.com guest review
The only negative about the hotel dealt with the guests. There were a couple of families that let their 2,3, and 4 year old children run up and down the hall making loud noise without considering the other guests.Genuine Expedia guest review
I Really liked it, it was great, but for a 4 Star hotel i was really expecting something more in the rooms like Jacuzzi or a bigger bathtub, for the price it was reasonable. Very well located and easy to get.Genuine Hotels.com guest review
"Nice hotel & great staff"
Staff was very professional and accommodating. The hotel and my room was very clean and comfortable. I wouldn't hesitate to recommend this place to anyone.Genuine Expedia guest review
My wife and I enjoyed our stay in Mystic where we celebrated my Grandmothers 90th birthday. It was excellent for us because we were able to balance our personal time easily with the location of the hotel. The room was comfortable and spacious and a great value.Genuine Hotels.com guest review
"Perfect in every way!"
Amazing hotel & customer service! Polite gentlemen @ check-in room ready early & even had a Whirlpool tub in our King room! Bath & Body Works toiletries Ginger-Mandarin love!Genuine Hotels.com guest review
"Great Weekend Getaway"
The hotel is clean and new, and the staff is very welcoming and helpful. We had dinner in the bar the first night because we got in late and the restaurant closed at 10. The food was great and the bartender's service was attentive and friendly. The hotel is about 20 minutes from Foxwoods, and 10 minutes from Mystic. There are a number of breakfast places […] nearby. I would recommend Kitchen Little before all the rest. Read moreGenuine Hotels.com guest review
"Comfort and convenience"
ALL IN ONE FUNGenuine Hotels.com guest review
Seems overpriced for the time of year but I enjoyed it.Genuine Hotels.com guest review
"Great 4 day getaway!"
Wonderful stay. Hotel and spa were very nice along with the pool and hot tub. Rooms were well maintained and modern. Just wish there was a microwave and fridge in the room. Front desk was kind enough to allow guest to use theres but very inconvenient.Genuine Expedia guest review
Hotel staff was very polite and provided us with the service we expected. We will be back!Genuine Hotels.com guest review
It was a basic hotel, nothing spectacular. Bathroom tiles had mold and building was freezing. Next time we'll pay the extra $75 and stay at Mohegan or a hotel closer.Genuine Expedia guest review
"Great Staff! Paper-thin walls"
Staff was very friendly and attentive. Room was clean and comfortable. Restaurant was good, but pricey. Pool and exercise room were very nice. However the biggest negative: Paper-thin walls in the room! This was disruptive to my kids and me. One night the party went to 2:30 am next door, and we heard every profanity-laced comment. Very unfortunate.Genuine Hotels.com guest review
"Upscale, spacious and affordable!"
What we most liked about this hotel was how large the common spaces are and the classic look of the moldings and other features. It is clean, spacious and very upscale. The food was good, service exceptional and overall a very good value (especially compared with the hotel on-site at Mohegan Sun). However, it is not as close to the casino as we thought. […] It was around a 20 minute (mostly highway) drive to Mohegan Sun. Read moreGenuine Hotels.com guest review
The customer service provided during our stay was exceptional. The room was very clean and the staff was very friendly and helpful.Genuine Hotels.com guest review
Great stay. Good locationGenuine Hotels.com guest review
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