The beds were so comfortable. Great location, great price, clean, Really welcoming staff.Genuine Hotels.com guest review
Housekeeping is very loud, all morning screaming and yelling.Genuine Hotels.com guest review
Very comfortable stay.Genuine Hotels.com guest review
"Great hotel, great front desk staff"
This hotel is a great deal! Near Chicago, but still a bit of a drive to anything good. Everything about our stay was great except second floor housekeeping. Early in the morning they start screaming to each other accords the hall in Spanish ... It felt like they wanted everyone to wake up an get out so that they can clean. I have never seen housekeeping […] staff be so loud. They woke us up and I even had to call the front desk... But their version of "The View" wasn't over anyway, they were like a bunch of chickens yapping all morning. I am going through Chicago again in a few weeks, I am not sure how likely I am to stay here again... Read moreGenuine Hotels.com guest review
"relative's wedding weekend"
Very short duration, didn't use much of the amenities, but everything was great.Genuine Hotels.com guest review
Prices were reasonable,clean and quietGenuine Hotels.com guest review
Very nice, Very clean. Did hear road noise from I90, but not real bad.Would definitely stay there again if the need arises.Genuine Hotels.com guest review
When we checked in the front desk worker was very friendly and talkative but failed to even direct us to the elevator or give us directions for breakfast the next day. It was cold in our room when we entered no problem we turned up the heat but the forced air was so loud when it went on and clicked loudly before and after it ran, it kept us up most […] of the night. We could also hear loud guests in the hall at night and then early the next morning the maids were also loud enough to wake us up. My husband kept mentioning how ridiculous the bathroom layout was, very inconvenient with out even a shelf to put our toiletry items. We are very glad we got a good deal otherwise we would have been extremely dissatisfied, versus mildly dissatisfied. Read moreGenuine Hotels.com guest review
Just fineGenuine Hotels.com guest review
relaxingGenuine Hotels.com guest review
"Clean, convenient location"
I booked this hotel on a deal So the price was good. Si far I have stayed there twice. Each time my experience was good. It is close to I 90, restaurants, shopping places etc. I have not tried the hotel restaurant yet. Amenities provided are extra benefit.Genuine Hotels.com guest review
Only problem was poor wifi connectivity which is important to me.Genuine Hotels.com guest review
"close to attraction n sites"
overall very satisfiedGenuine Hotels.com guest review
"Will Definitely Go Back"
The hotel staff was VERY helpful. When we were leaving to grab a bite to eat, the front desk staff asked if everything was ok with the room. I slightly mentioned that the guests next to me were a bit noisy. He quickly offered to change my room, without me asking him to do so. In that room, the tv was not programmed so we had to move to a different room. […] Everyone was friendly and accommodating and I roll with the punches pretty easily, so it all worked out. The beds are SO comfy, the breakfast tasty. I'd definitely go back again. Read moreGenuine Hotels.com guest review
"Good hotel for a family trip"
Overall a positive experience, although our first night sleep was interrupted by noisy neighbors who were loud and slammed doors throughout the late evening hours. The front desk responded and the noise quieted a bit, but continued until about midnight.Genuine Expedia guest review
Response by Hilton Garden Inn Hoffman Estates Thanks for the kind words regarding your stay, apologize for the noisy neighbors. Thank you for contacting the front desk to calm down the guests and hope the rest of the stay was amazing. Come back and see us again soon!
Weird credit/debit policy and no video game console even though it's listed as an amenity. Very clean though and excellent location!Genuine Hotels.com guest review
There was no one at the front desk when I arrived and after almost 10 min. I had to ask someone at the bar to call someone.Genuine Expedia guest review
Response by Hilton Garden Inn Hoffman Estates Thank you for completing a review on our hotel and your stay. I apologize that no one was immediately available at your arrival. I have passed your comments to our management team to ensure that we have our main reception desk staffed 100% of the time. Hope to see you back again soon.
"Pleasant accommodations at reasonable rates"
The staff was very accommodating. Bed was comfortable; linens ultra soft; nicely sized room with small refrigerator, microwave and Kuerig Coffee Maker. Great location; onsite restaurant and indoor pool. Heating/A/C blower was a bit loud, so turned off thermostat at night. Only suggestion would be to offer more cable channels and pay-per-view. Overall […] a great experience. Read moreGenuine Hotels.com guest review
Over all it was a nice Hotel !!! Good Service and Clean RoomsGenuine Hotels.com guest review
"Great Hotel but noisy guests"
I would stay again but ask that I get a room next to quieter guestsGenuine Hotels.com guest review
Nice hotel and clean. Only issues were double beds were small and no pay per view movies.Genuine Hotels.com guest review
Very pleasedGenuine Hotels.com guest review
"Close to interstate - easy access"
Overall a very nice hotel. I got a great deal for the weekend and feel I got a lot of value for my dollar.Genuine Hotels.com guest review
I felt the hotel was very clean and help was very courteous. I enjoyed the one night stay!Genuine Expedia guest review
Response by Hilton Garden Inn Hoffman Estates Thanks for the kind words regarding your stay, come back and see us again soon!
"Great nights sleep"
Great stay. Hotel was spotless. All the staff were super friendly, and the food was fantastic. I am a light sleeper so I especially appreciated the quiet room - we were on the 4th floor and heard no noise from above or either side. The room rate was also great.Genuine Expedia guest review
Response by Hilton Garden Inn Hoffman Estates Thanks for the kind words regarding your stay and restaurant experience. We strive ourselves on providing a clean and comfortable stay! Come back and see us again soon!
Room was clean and cozy. The location was close to many attractions. Overall, satisfied.Genuine Hotels.com guest review
My room at the Hilton Gardens in Hoffman was fantastic! Before arriving, I scanned over the photos of the hotel premises. They were so colorful and inviting. However, I didn't think when I arrived that the room would look exactly like the pictures. I was pleasantly suprised! The room had a microwave and Frig that got really cold. That was a first and […] I have stayed at many hotels. I would highly recommend this hotel and would stay again in a flash. Read moreGenuine Hotels.com guest review
"A nice place to lay your head"
We travelled from Rockford, IL to Hoffman Estates for a weekend hockey tournament. We arrived on a Friday afternoon and our room was ready before check-in which was a nice suprise. The first room we went into had water in the tub, dirty socks on the floor, and the TV didn't work. We called down to the front desk and someone brought up new keys for the […] room next door. We moved over and there were no problems. The hotel was easy to find, well lit, and in a safe area. The pool was small but sufficient. My husband and son loved the fruit water in the lobby (watermelon the first few days and then orange)--I utilized the business center and was suprised to see free printing available for tickets I purchased online. The pantry (snacks and tolietries) is open 24 hours and suprisingly pretty reasonably priced. The walls are kinda thin and we could hear the people next to us---I asked the next day at the front desk about earplugs but they didn't have any nor did they stock them in the pantry. We ate breakfast at the hotel on Sunday morning--my son got a kick out of the make your own waffles and he liked the eggs and meat. Overall it was a pleasant experience and we will stay there again. Read moreGenuine Hotels.com guest review
Vey nice with a nice buffet breakfast.Genuine Hotels.com guest review
This hotel was not bad. The keurig coffee was a nice treat. They need continental breakfast.Genuine Hotels.com guest review
"Close to AMC movies and shopping"
Was just what we expected. The only quibble was that the fan did not work in the bathroom, resulting in a very steamy room when getting out of the shower.Genuine Hotels.com guest review
"A great get away"
Nice clean hotelGenuine Hotels.com guest review
it was a realy good place to stay I will use it again.Genuine Hotels.com guest review
The hotel was very inviting, the lobby was great and full of warmth. The pool and hot tub area was great to unwind after the day, while the room was great. Will definitly stay here again when i'm in the area.Genuine Hotels.com guest review
Rooms were clean...great price!Genuine Hotels.com guest review
Great hotel!Genuine Hotels.com guest review
"Close to Good Shopping"
Convenient to the highway, although a bit tricky to find. Staff was very welcoming and friendly. they offered cookies when I arrived. Room was very comfortable, but the heating system is the typical loud, blowing motel type. High speed interest in the business center was very good on the evening I arrived, but by morning it was very, very slow. I later […] learned that they had just installed it so it probably needed some tweaking. All in all a very pleasant place to stay. Very near to a large movie theater and to the Arboretum Shopping Mall. Read moreGenuine Expedia guest review
"convienent location right off I90"
Great! Very friendly staff.Genuine Hotels.com guest review
Went there for a cheer competition. The staff was very nice, considering there were a lot of girls running around. And loud parents in the lobby. We really enjoyed our stay.Genuine Expedia guest review
Great place with a great rate! Loved the decor and atmosphere and location. Right next to the highway without the highway noise.Genuine Expedia guest review
"Great hotel for everyone!"
So clean, FANTASTIC staff, great food! Jillian at the front desk was so wonderful, exceptional, and went above and beyond! I have a 5 yr old and 7 yr old and they loved it too, especially the pool. The perfect place to stay!Genuine Expedia guest review
"Not good for people allergic to down aka feathers"
The room was great the lobby was beautiful, but after going to our room at 10 @ night that's when the disappointment started. My son was traveling with me and we realized that all the pillows on the bed were down. My son is allergic to feathers. So I called front desk explained my situation and the girl at desk said " I'll call you right back. So when […] she called back she said "I have 1 down pillow" I said that's what I couldn't have. Guess she didn't know the difference between feather and down? She explained that housekeeping had all gone home and she didn't have key and there was no manager available. But she could bring me a pillow first thing in the morning, well what good was that going to do for that night. So I ended up making my son a make-shift pillow out of towel and my sweat shirt. When checking out the next morning explain to girl at desk the situation and all she could say was "sorry" as I look at a sign that says 100% guarantee. I will not stay there anymore price doesn't = service Read moreGenuine Expedia guest review
"Close to go downtown"
Good cost performance!Genuine Hotels.com guest review
"Friendly Staff, Quiet and Comfortable"
Assistant Managager was wonderful, took care of us even beyond our stay. Everyone was nice, the room service was quck and a pleasant surprise in quality. Would definitely reccommend this hotel.Genuine Hotels.com guest review
Took my son to Lego Land and IKEA, stayed here overnight cause it had a pool and hot tub. Was impressed that the pool was open from 6am-10pm. I thought the pool was chilly, but son had no problems, but I am a wimp. The room was nice and clean. Only negative would be they do not offer a free breakfast, they do offer one in restaurant that is expensive. […] Defiantly would stay there again. Read moreGenuine Hotels.com guest review
"Great stay near the event!!"
Awesome place to relax and stay be compfortable !!!Genuine Hotels.com guest review
"another lovely getaway at HGI"
This is my first stay at the Hoffman HGE since they completed the renovation. Looks beautiful. Rooms are very nice. Staff is helpful and accommodating, the "evolution" beds are the most comfortable I've ever been in. Only thing I can complain about is that the water pressure/temperature in the shower didn't stay steady for more than a few minutes at […] a time. Otherwise......Can't wait til my next vacation! Read moreGenuine Hotels.com guest review
"Great Deal on a Comfortable Stay"
This hotel is well sited and designed with an expansive and comfortable lobbly. It also has a rare outdoor seating area which would be pleasant in good weather. The hotel serves breakfast (not complimentary) and provides room service The room was very clean with ample and accessible electrical outlets. Hot water was a bit limited. The price was remarkable […] even considering the lack of a complimentary breakfast. Altogether an extraordinary deal. We make frequent trips to this area and this has become our hotel of choice. Read moreGenuine Expedia guest review
"Great place to stay"
We enjoyed our stay in the Hilton Garden. It is very well kept up, the staff is friendly.Genuine Expedia guest review
"Fine, clean comfortable"
Bathroom design and operation poor. Lowr water pressure in the shower and storing the towels inside the shower is a bad idea. Get an exhaust fan, some people like to shave after a shower.Genuine Hotels.com guest review
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