Good location and reasonable rate. Excellent breakfast and wonderful staff. We will stay here again!Genuine Hotels.com guest review
We had a great experience. Nice decor. Met with family and was able to utilize lounge area. Rooms were nice and my biggest issue with hotels are the beds and I thought theirs were very comfortable. Would highly recommend.Genuine Hotels.com guest review
"Was very pleased"
We got to the hotel on Christmas Eve night the lobby was flooded. The hotel staff was very nice and helpful although very stressed from the water main break. They gave us our stay for no charge. We would definitely stay there again. Thank you staff for your kindnessGenuine Hotels.com guest review
Great overall but the mattress did not work. Luckily the setting was set to firm.Genuine Hotels.com guest review
I thought the bed was perfect. My husband thought it was hard. The room was nice and spacious. Staff was friendly. The only negative was the noise a wedding party made when they came in at 4:00 am. It continued for an hour.Genuine Hotels.com guest review
"Nice hotel no complaints"
This was our third time staying here. It is close to where we need to be and close to the interstate. This was the first time that I ate in the restaurant. the food was a lot better than I expected it to be. It was made fresh with fresh ingredients and prepared well.Genuine Expedia guest review
"Nice very clean and refreshing room"
Was nice very clean bed a little uncomfortableGenuine Hotels.com guest review
Nice place to stay after a romantic nightGenuine Hotels.com guest review
Made my initial reservation for three days via expedia, (Thursday - Saturday) shortly before checking in I discovered I needed four days & assumed that upon check-in I could simply extend my stay. Was informed by the desk clerk that if I wanted to extend my stay I would have to contact expedia again. Excuse me?? My response " lets pretend I just called […] you & need to stay Sunday . His reply "OK I can do that" Problem fixed, right? Well, not quite. Sunday arrived & my keycards don't work. Turns out with the second reservation they have to be "refreshed" then the bill is presented. Sunday's rate was $50/day more than Thursday thru Saturday. Questioned the bill & was told rates to third party reservations do not apply to "lobby reservations." Desk staff was inflexible verging on rude. I won't be staying there again. Read moreGenuine Expedia guest review
"Nice hotel close to I90 , restaurants and shopping"
We enjoyed our stay. The hotel was very clean, modern, the beds were very comfortable and the staff was friendly.Genuine Expedia guest review
VERY NICE PEOPLE FOR THE MOST PART AND CLINT DELEE AND FRONT DESK GIRL NAMED JESSICA WERE VERY HELPFUL....Genuine Expedia guest review
"good but the staff could be little bit friendly"
it was ok... when I arrived , the front desk lady was a little bit rude probably because I showed up late night but still is not an excuse. ..but fortunately, the morning staff is very friendly and helpful so kinda compensate what happened the night before... I guess I will have to check in in the morning next time.Genuine Hotels.com guest review
"Nice hotel in Suburbs"
Nice hotel for the area- above average. Clean, professional, and comfortable. I've stayed her many times and I find it to be well worth the price.Genuine Expedia guest review
"Nice hotel, safe location"
We had a wonderful stay at this Hilton Garden Inn. MOST of the staff was pleasant, however, like anywhere, there's a bad apple or two. Nothing that ruined our trip!! We needed directions/an opinion on what type of transportation to take to the game; their staff sat down with us and went over the entire route, very helpful. The pool, hot tub and fitness […] area are very clean, perfect sized, and just the right temperature. We had breakfast each morning, which was delicious and made to order for a reasonable rate. I would definitely stay at this hotel again. Read moreGenuine Expedia guest review
Nice expectations, the shuttle to wedding was a treat, we weren't expecting this. Saved us from dring to the Seville.Genuine Expedia guest review
The hotel was very nice. Our room was clean and staff fixed the toilet as soon as we called. Front desk was very nice and helpful. Thank you for the wonderful breakfast.Genuine Expedia guest review
The towels smelled like stale cigarette smoke and the blankeys smelled awful like it was air dryed stale. My husband & I could not sleep due to the thin walls. The next door ppl were talking so loud you could hear them through the walls. It was very disappointing!!Genuine Expedia guest review
Everytime i called down to the desk they always brought it to me. The room was awesome and clean and nice and big. No complaints!Genuine Expedia guest review
very nice and clean. great staff.Genuine Hotels.com guest review
It was my first time staying there did not get any sleep very noisy you could here everything from the hallway. I found a pair of underwear in between the sheets was very grossed out. How can something like that be overlooked it feels they didn't wash the sheets just made the bed.Genuine Hotels.com guest review
Good hotel but don't rely on wake up call. Mine was 35 minutes late because they have a real person who "forgot" to call. Not happy!Genuine Hotels.com guest review
good relaxationGenuine Hotels.com guest review
My husband and I stayed here for a weekend for a wedding. We really enjoyed the hotel. It was lovely and clean, and everyone was nice. It was stylish, and had restaurants and a 30-plex movie theater in walking distance. I would stay again.Genuine Hotels.com guest review
"ok hotel for ok price"
room was clean - but could hear everything happening in hall - we were 3 rooms away from elevators but could hear the "bings" each time the elevator hit our floor. - it was only for one night so we dealt with it.Genuine Hotels.com guest review
It was marvelous.Genuine Hotels.com guest review
It was a nice place to stay. Check in and out was quick and easy. I would stay there again. Breakfast was over priced; better value at the Ihop just down the street.Genuine Hotels.com guest review
WE HAD A GREAT TIME!! WOULD HAVE LIKED A COMPLIMENTARY BREAKFAST BUT, OTHER THAT IT WAS GREATGenuine Hotels.com guest review
Response by Hilton Garden Inn Hoffman Estates Thanks for your great review. Hope to see you back again soon.
"My weekend stay"
Before I decided to book at this hotel I checked out a couple of reviews and ratings from others. With above average ratings I decided to book it. With it being my birthday weekend I wanted to stay in a nice hotel, at a decent price. As soon as we pulled up, the hotel looked clean and nice. We walked through the beautiful lobby to talk to the front […] desk ladies. They were friendly and helpful. We brought our stuff to our room and was very pleased with the outcome. Justwished there elevator wasn't so slow and the pool was much nicer & bigger. Also I didn't like the fact that you had to walk through the gym room to get to the pool room. Read moreGenuine Expedia guest review
"Nice hotel, near AMC 30 theaters, restaurants"
We enjoyed staying at this hotel. It has free wifi and cable which we enjoyed.Genuine Expedia guest review
"Nice hotel close to highway."
Stayed for one night for work - liked the fact that they had an out door space to sit and relax.Genuine Expedia guest review
"Location near freeway, restaurants, shopping"
Modern hotel, clean room. Convenient to freeway, restaurants, shopping, large movie theater.Genuine Expedia guest review
This was a very nice hotel. Clean, staff was friendly, bed was very comfortable (king room). The only reason I did not give 5 stars is that durin a check in process I was asked if i was a part of ofthe wedding party, which I was not, and I still ended up getting a room next to few people that obviously were and were really noisy through the night. I […] wish the staff selected rooms for their guests a bit better. Read moreGenuine Hotels.com guest review
Met in Chicago to pick up the grandkids for the week. Hotel was awesome, staff was friendly and helpful. Only disadvantage is its 40 min away from Chicago at the best driving conditions.Genuine Hotels.com guest review
"Convenience, close to Highway and business centers"
By booking through Expedia, you don't get a refund or credit if you decided to check out early. So you may need to book with Hilton direct if you think you may not stay the whole entire time.Genuine Expedia guest review
Nothing to complain about. Nice staff, clean room.Genuine Expedia guest review
"Great location - right off express way"
The hotel, the room and the staff were all top notch. The staff was very friendly and helpful. The pool and fitness areas were nice. The bed was super firm so not that comfortable for me but after my 2nd night I got used to it. I stayed here 4 nights and I'd stay again. The mini fridge and microwave were a major bonus for me as I didn't realize I'd […] have them. Perfect for re-heating leftovers from room service (also very good), etc. Made it super easy to be frugal for breakfast and snacks. I found a grocery store nearby and loaded the fridge with yogurt, juice, fruit, veggies, etc. Read moreGenuine Hotels.com guest review
"Don't Eat Breakfast"
The stay was nice. The staff and room were great, but if you want breakfast at the hotel you pay for it separately, and it is kind of a rip off. Way too expensive, you might as well get a breakfast from the IHOP down the street. The over all hotel experience was good.Genuine Hotels.com guest review
Can't say enough good about this place. The hot tub is right next to the pool which was very nice. My kids could play while mom and dad relax. The exercise room is right thru the window of the pool room. Perfect!!!! The rooms look exactly like the pictures. Very friendly staff!! Hotels.com states that they serve breakfast buffet complimentary, however […] they do not. When I asked the manager if they'd honor it at all since that's why we chose this hotel over another one, she kindly gave me two free certificates!!! Very friendly, happy to serve customer service!!! Breakfast buffet is well worth the $12!!! You can't get food like that any where else for that price. If you ask for made to order French toast or pancakes they bring it out fresh!!!! Highly recommend this place!!!! Read moreGenuine Hotels.com guest review
The room given to us was a handicap room. We should have been informed before giving the room as we had a toddler with us and is necessary to have a toilet lid. Also personally I do not like to use a handicap room.Genuine Hotels.com guest review
The hotel is very clean and very nice for the price. The desk staff are very friendly and willing to help with any questions. The room is great. Is a ways away from Chicago itself but only 5 miles from the train to get there. Will stay here againGenuine Hotels.com guest review
"A Great hotel just a 30 min drive from the city"
Wonderful Staff, Great Breakfast Cafe! Very clean and welcoming atmosphereGenuine Expedia guest review
This is a nice hotel, very well kept, great rooms, and very pleasant staff. I don't like that you have to pay $11 for breakfast, but I guess that is the Garden Inn mode. Location is good and our weekend rate was amazing - way better than locations only 5 miles away. BUT, if you get the rooms in the far back left (facing the front - our room was 202) […] you will be treated to a truly annoying all night serenade. At first we thought they were doing light construction or carpet vacuuming above us. Expecting it to be done by 10:00, we went to bed and actually slept through most of the night. But the annoying sound was still there at midnight, 3:00 and at 6:00. Since I had time to count, it was 140 seconds of louder noise, followed by 50 seconds of modest noise, followed by 10 seconds of silence - and then it started the same cycle again. At the front desk in the morning, the clerk knew right away what my complaint would be. She blamed it on the "boiler room" and said we should have asked for another room as soon as we heard it. I guess my feeling is they should not rent out rooms like this without warning you up front. In any event, she gave us a free breakfast for our troubles. If I had it to do over, I would definitely stay here - but insist on being at the other end of the building from the boiler room (or whatever it really was). Read moreGenuine Expedia guest review
It was really very nice to stay here.Genuine Hotels.com guest review
"A great place to stay for a Mini Vacation"
The Staff was Awesome, the facilities are new, crisp, clean and the in house breakfast was really goodGenuine Expedia guest review
The hotel was good, but the location distance to the nearest CTA station too far away.Genuine Hotels.com guest review
Decent hotel to stay with family. Food was good.Genuine Hotels.com guest review
"Rooms with thin walls"
Bet you don't realize the walls are so thin. I can hear people talking on the next door.Genuine Hotels.com guest review
Worked well, recommend stay for business or pleasure.Genuine Hotels.com guest review
"not the best trip"
I've been to this hotel before and did not have a bad experience, but on this occasion there were children running up and down the hallways due to parties, along with the toilet in the room not working. I had to call to have a plunger brought up and even then it didn't flush well at all. Normally this hotel was fine and i've stayed there on multiple […] occasions - even during hotel construciton - and it was fine, but I was not pleased with this visit. Read moreGenuine Hotels.com guest review
"Weekend Stay in Chicago"
I loved staying at the Hilton. I would have preferred a hotel with continental breakfast, but other than that I found this to be a great deal. The pool and whirlpool spa made it all the better. Furthermore, the location wasn't bad for driving in and out of Chicago.Genuine Hotels.com guest review
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