It was my first time staying there did not get any sleep very noisy you could here everything from the hallway. I found a pair of underwear in between the sheets was very grossed out. How can something like that be overlooked it feels they didn't wash the sheets just made the bed.Genuine Hotels.com guest review
Good hotel but don't rely on wake up call. Mine was 35 minutes late because they have a real person who "forgot" to call. Not happy!Genuine Hotels.com guest review
good relaxationGenuine Hotels.com guest review
My husband and I stayed here for a weekend for a wedding. We really enjoyed the hotel. It was lovely and clean, and everyone was nice. It was stylish, and had restaurants and a 30-plex movie theater in walking distance. I would stay again.Genuine Hotels.com guest review
"ok hotel for ok price"
room was clean - but could hear everything happening in hall - we were 3 rooms away from elevators but could hear the "bings" each time the elevator hit our floor. - it was only for one night so we dealt with it.Genuine Hotels.com guest review
It was marvelous.Genuine Hotels.com guest review
It was a nice place to stay. Check in and out was quick and easy. I would stay there again. Breakfast was over priced; better value at the Ihop just down the street.Genuine Hotels.com guest review
WE HAD A GREAT TIME!! WOULD HAVE LIKED A COMPLIMENTARY BREAKFAST BUT, OTHER THAT IT WAS GREATGenuine Hotels.com guest review
Response by Hilton Garden Inn Hoffman Estates Thanks for your great review. Hope to see you back again soon.
"My weekend stay"
Before I decided to book at this hotel I checked out a couple of reviews and ratings from others. With above average ratings I decided to book it. With it being my birthday weekend I wanted to stay in a nice hotel, at a decent price. As soon as we pulled up, the hotel looked clean and nice. We walked through the beautiful lobby to talk to the front […] desk ladies. They were friendly and helpful. We brought our stuff to our room and was very pleased with the outcome. Justwished there elevator wasn't so slow and the pool was much nicer & bigger. Also I didn't like the fact that you had to walk through the gym room to get to the pool room. Read moreGenuine Expedia guest review
"Nice hotel, near AMC 30 theaters, restaurants"
We enjoyed staying at this hotel. It has free wifi and cable which we enjoyed.Genuine Expedia guest review
"Nice hotel close to highway."
Stayed for one night for work - liked the fact that they had an out door space to sit and relax.Genuine Expedia guest review
"Location near freeway, restaurants, shopping"
Modern hotel, clean room. Convenient to freeway, restaurants, shopping, large movie theater.Genuine Expedia guest review
This was a very nice hotel. Clean, staff was friendly, bed was very comfortable (king room). The only reason I did not give 5 stars is that durin a check in process I was asked if i was a part of ofthe wedding party, which I was not, and I still ended up getting a room next to few people that obviously were and were really noisy through the night. I […] wish the staff selected rooms for their guests a bit better. Read moreGenuine Hotels.com guest review
Met in Chicago to pick up the grandkids for the week. Hotel was awesome, staff was friendly and helpful. Only disadvantage is its 40 min away from Chicago at the best driving conditions.Genuine Hotels.com guest review
"Convenience, close to Highway and business centers"
By booking through Expedia, you don't get a refund or credit if you decided to check out early. So you may need to book with Hilton direct if you think you may not stay the whole entire time.Genuine Expedia guest review
Nothing to complain about. Nice staff, clean room.Genuine Expedia guest review
"Great location - right off express way"
The hotel, the room and the staff were all top notch. The staff was very friendly and helpful. The pool and fitness areas were nice. The bed was super firm so not that comfortable for me but after my 2nd night I got used to it. I stayed here 4 nights and I'd stay again. The mini fridge and microwave were a major bonus for me as I didn't realize I'd […] have them. Perfect for re-heating leftovers from room service (also very good), etc. Made it super easy to be frugal for breakfast and snacks. I found a grocery store nearby and loaded the fridge with yogurt, juice, fruit, veggies, etc. Read moreGenuine Hotels.com guest review
"Don't Eat Breakfast"
The stay was nice. The staff and room were great, but if you want breakfast at the hotel you pay for it separately, and it is kind of a rip off. Way too expensive, you might as well get a breakfast from the IHOP down the street. The over all hotel experience was good.Genuine Hotels.com guest review
Can't say enough good about this place. The hot tub is right next to the pool which was very nice. My kids could play while mom and dad relax. The exercise room is right thru the window of the pool room. Perfect!!!! The rooms look exactly like the pictures. Very friendly staff!! Hotels.com states that they serve breakfast buffet complimentary, however […] they do not. When I asked the manager if they'd honor it at all since that's why we chose this hotel over another one, she kindly gave me two free certificates!!! Very friendly, happy to serve customer service!!! Breakfast buffet is well worth the $12!!! You can't get food like that any where else for that price. If you ask for made to order French toast or pancakes they bring it out fresh!!!! Highly recommend this place!!!! Read moreGenuine Hotels.com guest review
The room given to us was a handicap room. We should have been informed before giving the room as we had a toddler with us and is necessary to have a toilet lid. Also personally I do not like to use a handicap room.Genuine Hotels.com guest review
The hotel is very clean and very nice for the price. The desk staff are very friendly and willing to help with any questions. The room is great. Is a ways away from Chicago itself but only 5 miles from the train to get there. Will stay here againGenuine Hotels.com guest review
"A Great hotel just a 30 min drive from the city"
Wonderful Staff, Great Breakfast Cafe! Very clean and welcoming atmosphereGenuine Expedia guest review
This is a nice hotel, very well kept, great rooms, and very pleasant staff. I don't like that you have to pay $11 for breakfast, but I guess that is the Garden Inn mode. Location is good and our weekend rate was amazing - way better than locations only 5 miles away. BUT, if you get the rooms in the far back left (facing the front - our room was 202) […] you will be treated to a truly annoying all night serenade. At first we thought they were doing light construction or carpet vacuuming above us. Expecting it to be done by 10:00, we went to bed and actually slept through most of the night. But the annoying sound was still there at midnight, 3:00 and at 6:00. Since I had time to count, it was 140 seconds of louder noise, followed by 50 seconds of modest noise, followed by 10 seconds of silence - and then it started the same cycle again. At the front desk in the morning, the clerk knew right away what my complaint would be. She blamed it on the "boiler room" and said we should have asked for another room as soon as we heard it. I guess my feeling is they should not rent out rooms like this without warning you up front. In any event, she gave us a free breakfast for our troubles. If I had it to do over, I would definitely stay here - but insist on being at the other end of the building from the boiler room (or whatever it really was). Read moreGenuine Expedia guest review
It was really very nice to stay here.Genuine Hotels.com guest review
"A great place to stay for a Mini Vacation"
The Staff was Awesome, the facilities are new, crisp, clean and the in house breakfast was really goodGenuine Expedia guest review
The hotel was good, but the location distance to the nearest CTA station too far away.Genuine Hotels.com guest review
Decent hotel to stay with family. Food was good.Genuine Hotels.com guest review
"Rooms with thin walls"
Bet you don't realize the walls are so thin. I can hear people talking on the next door.Genuine Hotels.com guest review
Worked well, recommend stay for business or pleasure.Genuine Hotels.com guest review
"not the best trip"
I've been to this hotel before and did not have a bad experience, but on this occasion there were children running up and down the hallways due to parties, along with the toilet in the room not working. I had to call to have a plunger brought up and even then it didn't flush well at all. Normally this hotel was fine and i've stayed there on multiple […] occasions - even during hotel construciton - and it was fine, but I was not pleased with this visit. Read moreGenuine Hotels.com guest review
"Weekend Stay in Chicago"
I loved staying at the Hilton. I would have preferred a hotel with continental breakfast, but other than that I found this to be a great deal. The pool and whirlpool spa made it all the better. Furthermore, the location wasn't bad for driving in and out of Chicago.Genuine Hotels.com guest review
room was good (clean) but the shower drain was slow - had to stand in water to take shower -water pressure low and slow. took forever to wash hair. rates are very good for locationGenuine Hotels.com guest review
I booked this Hotel because it was near to Sears Arena where I have to attend some Concert. Hotel was nice and clean. Staff was helpful. They had nice Restaurant and Bar. Hotel has easy access to Highway. Would recommend it.Genuine Expedia guest review
spa not working and pool very small but room was very nice, restaurant had good food, and staff very pleasant.Genuine Hotels.com guest review
"Great, Clean place. Unhelpful front desk staff."
Very clean, nice place. Easy to find and handy to go to/from in NW suburbs. Hotel staff friendly everywhere except at the front desk. They'll ignore you and let you stand there while they file papers, look for things in the back room, and chat with each other. Wi-Fi unreliable, however, and staff didn't seem to care. Instead of solving the problem, […] they quickly blame the computer (it didn't work for either computer or my cell phone) when actually it wasn't activated. But they didn't believe me and said everything was working. After 3 calls to the front desk, I finally got someone who said "Oh.....OK. I'll turn that on for you." and then it worked immediately. Same thing happened each day of a 3-day stay, and had to go through the same thing with a different person at the desk each time. Why not just leave it on? OVERALL----a great, comfortable hotel---with friendly but sometimes frustrating desk staff. Read moreGenuine Expedia guest review
Good, but no breakfast includedGenuine Hotels.com guest review
The best I,ve stayed in,in the cith of chicago.The staff very pleasant,rooms very clean.I will stay here again.Genuine Hotels.com guest review
"Very Clean, Friendly and Professional"
The hotel offers a great buffet breakfast, staff is very professional and friendly at all levels.Genuine Expedia guest review
Great hotel but temp control in room confusing. Temperature control on wall and on a/c unit? Did not know which to use. Wall unit did not seem to work.Genuine Hotels.com guest review
Very nice property. Front desk staff day of check-in and day of check-out was professional but not very friendly.Genuine Hotels.com guest review
The beds were so comfortable. Great location, great price, clean, Really welcoming staff.Genuine Hotels.com guest review
Housekeeping is very loud, all morning screaming and yelling.Genuine Hotels.com guest review
Very comfortable stay.Genuine Hotels.com guest review
"Great hotel, great front desk staff"
This hotel is a great deal! Near Chicago, but still a bit of a drive to anything good. Everything about our stay was great except second floor housekeeping. Early in the morning they start screaming to each other accords the hall in Spanish ... It felt like they wanted everyone to wake up an get out so that they can clean. I have never seen housekeeping […] staff be so loud. They woke us up and I even had to call the front desk... But their version of "The View" wasn't over anyway, they were like a bunch of chickens yapping all morning. I am going through Chicago again in a few weeks, I am not sure how likely I am to stay here again... Read moreGenuine Hotels.com guest review
"relative's wedding weekend"
Very short duration, didn't use much of the amenities, but everything was great.Genuine Hotels.com guest review
Prices were reasonable,clean and quietGenuine Hotels.com guest review
Very nice, Very clean. Did hear road noise from I90, but not real bad.Would definitely stay there again if the need arises.Genuine Hotels.com guest review
When we checked in the front desk worker was very friendly and talkative but failed to even direct us to the elevator or give us directions for breakfast the next day. It was cold in our room when we entered no problem we turned up the heat but the forced air was so loud when it went on and clicked loudly before and after it ran, it kept us up most […] of the night. We could also hear loud guests in the hall at night and then early the next morning the maids were also loud enough to wake us up. My husband kept mentioning how ridiculous the bathroom layout was, very inconvenient with out even a shelf to put our toiletry items. We are very glad we got a good deal otherwise we would have been extremely dissatisfied, versus mildly dissatisfied. Read moreGenuine Hotels.com guest review
Just fineGenuine Hotels.com guest review
relaxingGenuine Hotels.com guest review
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