"Overall very satisfied, would recommend..."
My husband, baby and I stayed here for a couple nights. Very clean and nice. Breakfast was good but very busy. Parking gets really right late at night. Noise from the train was minimal. We would definitely stay here again.Genuine Hotels.com guest review
"Hampton Inn SD"
I enjoyed my stay and was thrilled to find out that Hampton had a shuttle to San Diego airport. A big plus!!Genuine Hotels.com guest review
"Nice hotel but bad parking situation"
This hotel was very clean. I love how comfy the bed and blanket was. The staff was really nice and helpful. Location was close to a lot of restaurants, bars, and other attractions that are walkable. However, the hotel parking condition was bad. I arrived at the hotel around 10pm and learned that you have to pay twelve dollars to park. I can over look […] that since location was close to food and attraction but what made me upset was that there was no space to park. I see other cars having to made up a spot just to have a place to leave their car. I wasn't going to risk having my car scrape by other cars that are trying to turn so instead i result to parking on the streets. Fortunately it was free to park on the streets during the weekends. Read moreGenuine Expedia guest review
"Great view of the beach!"
Nice clean hotel. Great customer service and perfect location across from a park!Genuine Expedia guest review
"Look West, the Bay and the great sailing ships"
No problem with noise, but requested and got an upper floor on the West side of the hotel. Staff was very helpful, shuttle will take you right to the rental car lots and does a once /day trip to the San Diego Zoo (worth taking).Genuine Hotels.com guest review
"fine stay & lively neighborhood"
Pro: Our stay was short, just a couple days, but the hotel was fine,15 min from Sea World and central to many restaurants. Short walk to the water. Breakfast offered a good variety of hot and cold items: waffles, eggs, sausage, cereals, etc... Glad to see mini fridge in room. Con: Parking was difficult. Their garage is really tight with narrow spaces. […] The Expedition we rented wouldn't fit anywhere and we had to back down a level to find room to turn around to leave. Luckily, the front desk said we could park along the ramps or in a handicap spot and not worry about getting towed or a ticket. Also, the trains pass right next to the hotel but they provide earplugs! Read moreGenuine Expedia guest review
Response by Hampton Inn San Diego Downtown Dear guest, I'm glad you liked the Hampton Inn San Diego Downtown and all of our amenities. Sorry about the parking! Thanks for your business. See you soon! Respectfully, Miguel Rojas
wish i would have known how close the train tracks are to this hotel. train bells kept me up all night and the parking is horrible, way too narrow not enough space to park your car with so many cement poles and for $12 a day it should be FREE.Genuine Hotels.com guest review
We came for a religious convention and we usually stay in really nice hotels with our group discount,there were none left so i searched on hotels.com, the operator helped me find the hampton downtown at a reasonable price, we were welcomed with a smile, very friendly staff! I have ocd and i felt this hotel's linen n towels n carpet were the cleanest […] i've ever seen! Housekeeping is awesome. I work at a resort and this hotel was a 10:) when we left for dinner and came back the front desk noticed and re-wecomed us back n wished us a good night. The breakfast was really really good too, i even saw the manager greeting n conversating with the kids n my 3 kids in the lobby. The only thing i could say that i was dissatisfied with is they dont have a Jacuzzi :( it would have helped my muscle pain, but im not much of a swimmer anyway. I hope next year they get added to our jw convention list. Read moreGenuine Hotels.com guest review
Response by Hampton Inn San Diego Downtown Dear Mrs. Martin, thank you for your kind words and for staying at the Hampton Inn San Diego Downtown. I am glad that you found our hotel nice and the housekeeping a 10. Hoping that we can serve you again! Respectfully, Miguel Rojas
"Great place to enjoy San Diego"
I had no idea how centrally located the Hampton Inn was. We were a short walk to the harbor and a short drive to Balboa Park and the Gaslight District. It was a perfect spot to use as our launch off point to continue to discover San Diego. The staff was extremely courteous, the room was clean and comfortable--and the price was right.Genuine Hotels.com guest review
Response by Hampton Inn San Diego Downtown Dear Biggs-Smith, I am happy to read your review of the Hampton Inn San Diego Downtown and for your kind words. Thank you for pointing out to other travelers the places to which we are conveniently located. Hoping to serve you again soon! Respectfully, Miguel Rojas
Not difficult to find with GPS. We finished check-in within 5 minutes. Staff are friendly and helpful. The hotel is just next to the MTS (Little Italy) station with which you can easily go to any point of attraction in San Diego. Free wi-fi, free coffee at lobby, free airport shuttle bus, inclusive of breakfast. The hotel offers everything you need. […] Definitely will stay again next time. Read moreGenuine Hotels.com guest review
Response by Hampton Inn San Diego Downtown Dear andyhfc, I am glad that you found our hotel and that you found our staff to be friendly and helpful. I know that you came from far away, but should you find yourself in San Diego again, we would appreciate your consideration in staying at the Hampton Inn San Diego Downtown. Respectfully, Miguel Rojas
"Train Crossing Noise"
The hotel offers a great location and a professional and friendly staff. We were in SD for a bicycle event and the staff was easy to deal with, when we requested a late check out. One major negative, however, is the constant loud bells of the SD Trolley and railroad crossing, located at the northeast corner of the hotel. While the hotel provides soft […] earplugs, sleep was problematic at times. That said, we did well riding the bicycle event. Read moreGenuine Hotels.com guest review
"convenient downtown location"
The staff was very nice and helpful . Liked having the trolly stop behind the hotel, made going anywhere easy.Genuine Hotels.com guest review
Response by Hampton Inn San Diego Downtown Dear Lily, thanks for staying with us during your recent visit to San Diego. I am glad you found the trolley stop being our hotel convenient and not too loud. I hope we will get a chance to serve you again soon. Respectfully, Miguel Rojas.
"Yikes, keep looking!!"
First, I wasn't allowed to get my points because I didn't book directly w/hotel. The girl at the desk made no attempt to help with this. Second, our view was that of a Mexican fast food drive thru. Didn't even bother opening the curtains. Maybe because of how I booked? Third, the room was in need of a serious facelift! The restroom, there was nowhere […] to put your toiletries no counter just sink, toilet shower. The room overall, very small. I must say it was the worse Hampton I've ever stayed in. The only plus, location. A few minutes to Gaslamp, Petco park and many other attractions. But, I will not be staying here again! Read moreGenuine Hotels.com guest review
Response by Hampton Inn San Diego Downtown Dear Nubia, I am really sorry about the negatives you encountered while staying with us. We strive to provide the best accommodations possible i am sorry that you felt like we did not make any attempt to help you with your points. Not knowing the details on your reservation, I can only surmise that we were already sold out in which case changing a reservation to points is not possible, even if we call the Hhonors desk on your behalf. One thing I want to assure you is that we do not block rooms based on how or where people book. We do give preference to HHonors guests whom we know are arriving if their membership number is in the system, but aside from this we do not. As far as the vanity space, this was because your reservation sounds like it was booked for an accessible room. Hopefully after we renovate our rooms in 2015 you will opt to give us another chance. Respectfully, Miguel Rojas
Staying for a few days, I had interactions with most of the staff. When I got there the weekend staff was great! The food was good. Our room was nice. The bed was a bit firm.Genuine Hotels.com guest review
Response by Hampton Inn San Diego Downtown Dear Joe, I am glad that your experience was consistent across your stay. I'm glad you enjoyed the food service and the accommodations. We hope to see you again at the Hampton Inn San Diego Downtown. Respectfully, Miguel Rojas
After a rough day of travelling, the hotel was all we needed. Easy Check-in, mine staff and everything we needed in our room. We were not experting a microwave and a refrigerator but we had that in the room. The breakfast si good.Genuine Hotels.com guest review
Response by Hampton Inn San Diego Downtown Dear Mathieu, thank you very much for your business and your review. I am glad to hear that you enjoyed the breakfast and in room amenities. We hope to serve you again soon! Respectfully, Miguel Rojas
"Oh the train"
When I checked in to the room I saw 2 pairs of sealed earplugs in the bedside table. I thought it was peculiar since I've never seen those as amenities in a room but I was in a hurry to get to dinner so I didn't think twice. After I got back to the room later that evening I could hear the "ding ding ding" of the train crossing a few blocks away. Thinking […] to myself there must be some city ordinance and it stops by 11pm or midnight at the latest. Nope it goes on all night. It's not the loudest thing in the world but loud enough to notice. I wish this was something I knew in advance. Overall the hotel was fine, just the train sound all night left me with just a few hours of sleep. Read moreGenuine Hotels.com guest review
Breakfast was not as good as the other Hampton Inns I've stayed in.Genuine Hotels.com guest review
rooms were as expected and service was great. The only complaint i have was that the shower was horrible. The water setting was either hot or hotter! No cold or cool water at all.. The water pressure/shower head was also to be desired. NOT HAPPY with the shower. Everything else was good.Genuine Hotels.com guest review
Response by Hampton Inn San Diego Downtown Dear Eric, I will have maintenance check our hot water system We do not want to have it too hot not too cold. I am sorry for the inconvenience. I hope that we will be able to serve you again! Respectfully, Miguel Rojas
"close to must see sights"
we had a very good stay, but train tracks too closeGenuine Hotels.com guest review
Response by Hampton Inn San Diego Downtown Dear Geroge, sorry about the train! Perhaps next time you give us your business we can place you closer to the front. Thank you for staying at the Hampton Inn San Diego Downtown! Respectfully, Miguel Rojas
"Excellent location near lots of restaurants."
We had some trouble with our bathroom when we first arrived. Contacted the front desk and they took care of it. About an hour later had more trouble with the bathroom, called the front desk 9 times, no one answered. Went down to the lobby in my PJ's to talk to someone. The Manager on duty could not answer my question regarding why the phone wasn't answered […] and was frustrated with me. Really, if I didn't want a working bathroom, I would have slept in my car. She finally said she would send someone to my room. After 1/2 hour I called back down to the lobby asking when I could expect someone to come to my room, because I still couldn't use the bathroom. She asked if I would like to check out of her hotel? Obviously to much to ask for a working bathroom. I will be contacting the Manager's supervisor also to let them know about my stay. Read moreGenuine Expedia guest review
Response by Hampton Inn San Diego Downtown Dear traveler, I am relatively sure that we have spoken about these issues. the only thing I wanted to followup on was the reason that the phone was not being answered. It turns out that our main console was broken and the volume would abruptly turn off. We have fixed the isse by purchasing a new one. Sorry for the inconvenience and thank you for your patronage. Respectfully, Miguel Rojas
"Updated look , spotless clean and great service"
I am so glad I chose this hotel for my overnight stay in San Diego. Great location, across from the cruise ships and close to the airport, and walking distance to everything else in Gaslight district. The lobby was welcoming, quite honestly the nicest I've ever walked in, it had a gorgeous updated look, but cosy, and check in was quick. The room was […] spotless, fast wifi as well. The free airport shuttle i booked the previous night came on time. Breakfast was ok. Coffee in the lobby -nice. Service overall -great. Thank you, everyone! Read moreGenuine Hotels.com guest review
Response by Hampton Inn San Diego Downtown Dear Letitia, thank you very much for your patronage of the Hampton Inn San Diego Downtown and for the great review. We hope to serve you again! Respectfully, Miguel Rojas
It met my needs and I liked the breakfast.Genuine Hotels.com guest review
"Great location and amenities"
Perfect for me (business traveler). Great location (Little Italy is <5 min and trolly stop <2 min walking), free breakfast, free airport shuttle, clean rooms, great service, reasonable price. Will definitely be staying here again.Genuine Hotels.com guest review
"close to train, but great staff"
When booking here, you do need to ask for a room away from the tracks.. the clanging warning bell at the crossings is loud and starts at 5 am. Otherwise, nice hotel, very clean rooms, friendly helpful staff and nice breakfast. They gladly changed my room after the first night, and I had a good sleep. Good location otherwise, close to downtown and nice […] restaurants. Read moreGenuine Expedia guest review
Response by Hampton Inn San Diego Downtown Dear guest, thank you for taking the time to complete this survey and for your visit. I am so sorry that there was the inconvenience of the train noise, but I am glad that you found our staff "great". I hope you will give us your future consideration! Respectfully, Miguel Rojas
"Nice hotel, close to the beach, no refrigerator"
It was nice, but it had no refrigerator and the pool was very smallGenuine Expedia guest review
Response by Hampton Inn San Diego Downtown Dear guest, I am happy to inform you that next week all of our rooms will have refrigerators. Perhaps next time you are in San Diego you will give us your consideration. Respectfully, Miguel Rojas
"choo-choo train hotel"
We were not able to sleep well because of the trolley train. Too much noise. We did not know it was really close to the railroad tracks.Genuine Expedia guest review
Response by Hampton Inn San Diego Downtown Dear Virgo, thank you for staying with us during your visit to San Diego. I am sorry that we were not able to exceed your expectations due to the noise level caused by the train. Perhaps if you should visit San Diego again you can give us your consideration and we can give you a room away from he train line. Once again I apologize for the inconvenience. Respectfully, Miguel Rojas
Hotel is in a great location! Wonderful view of the harbor from our room. Exceptionally clean hotel with outstanding, friendly staff. James at the front desk in particular helped us out with renting a wheelchair and suggestions for dinner. SO very helpful and friendly. Will definitely go back!Genuine Hotels.com guest review
We realized the hotel was in an excellent location; however, we didn't think about the Amtrak train rolling by our room at night. The hotel staff provided us with earplugs which definitely came in handy. The only problem we experienced during our stay is we had to use our car at night to drop off a family member after the ballgame and we were told we […] might not have a parking spot when we returned and we were paying a daily fee to park our car at this location. It would have been nice to be made aware of the parking fee and the fact we were not guaranteed a parking space if we had to use our car for any reason. Thankfully, upon our return we were able to park our car on a ramp within the parking garage. The hotel staff was very responsive and courteous to all of our needs, the room was very clean and comfortable and the breakfast was terrific. Read moreGenuine Hotels.com guest review
Response by Hampton Inn San Diego Downtown Dear Penny, thank you for your review and your business. I am sorry that parking and noise were an issue during your stay. I hope that we will see you again at the Hampton Inn San Diego Downtown! Respectfully, Miguel Rojas
"Good hotel but noisy"
Hotel is good for what you pay in terms of location, service and room. Just beware of the noise. Train tracks are right behind the hotel so you will hear all night the train passing by and the warning sounds. If you are sound sensitive, you will have a bad night. If not, then this is a nice choice.Genuine Hotels.com guest review
"CLOSE TO AIRPORT"
The room was close to the railroad track which we didn't realize when we booked it and it did cause some discomfort (room equipped with ear plugs). Missed breakfast due to early flight but the hotel did give us a bag snack to go. Hotel staff was great. The neighborhood was much better during the day than at night. Airport shuttle was full, so they reimbursed […] our taxi fare. Read moreGenuine Hotels.com guest review
"great stay close to airport"
Great place to stay before leaving San Diego. convenient and shuttle serviceGenuine Hotels.com guest review
"Close to Marina"
The hotel is close to the Marina, but it is a 30 minute walk to Downtown/Gas lamp area where all the restaurants and shops are. It is a bit of a trek, but the surrounding area is really nice. Be aware that this hotel is close to the Train Station. There were complimentary "ear plugs" on the nightstand for a reason. The room is nice and clean. Staff […] is friendly. Read moreGenuine Expedia guest review
"Very good location"
I enjoyed having the airport shuttle available as well as the morning breakfasts. The Hotel staff was very friendly and knowledgeable about sights, locations etc.Genuine Hotels.com guest review
great!Genuine Hotels.com guest review
Close to some major attractions, but a bit noisey overall (thin walls/windows etc). Parking garage can be tight at times. Room was small but decent with basic aammenites available. Elevators a little "clunky" most rides (and a little unnerving at times). You are paying for downtown location with this hotel. Breakfast was good, and we ate there every […] morning (one of the reasons we selected this hotel). Thanks Read moreGenuine Hotels.com guest review
Train tracks right behind the hotel are very loud! Elevators always broken. Bed not very comfortable.Genuine Expedia guest review
Response by Hampton Inn San Diego Downtown Dear Nicolette, I thank you for your business and apologize for the troubles with the elevators. I hope that aside from this you enjoyed other aspects of our hotel. Sincerely, Miguel Rojas
Overall stay and experience was good!! Rooms were clean and the staff very helpful in all your needs. Breakfast was good as well. The only drawback was our room was behind the mexican fast food restaurant and we occasionally would here the drive thru speakers when people would order. But other than that we were able to enjoy good nights sleep. Will […] def come back and stay!!! Read moreGenuine Hotels.com guest review
"Good value, conveniently located. Tight parking."
This hotel was clean, comfortable, and conveniently located ... near downtown, near the harbor, and not far from the airport. The staff was friendly and knowledgeable, clearing up a mistake that I made in booking my room. It also offered the usual Hampton Inn amenities, including a free breakfast buffet, a nice pool, and a decent exercise room. There […] were two minor drawbacks; but neither would prevent me from staying here again. First, the hotel is located next to railroad tracks which are not heavily traveled. Second, the indoor parking facility is extremely cramped with narrow parking spaces. Given the prime location, however, this is understandable. Read moreGenuine Expedia guest review
Response by Hampton Inn San Diego Downtown Dear Lou, I am thankful that you stayed at the Hampton Inn San Diego Downtown and that you took the time to review the hotel. I am sorry for the two inconveniences you mention here, but I hope that if you are ever in town again you would give us your consideration due to some of the positives you mention. Respectfully, Miguel Rojas
Descent location clean and courteous staff, only drawback was noisy trains at night.Genuine Hotels.com guest review
"Great stop-over hotel."
Breakfast was great. Rooms clean. Great deal. We would recommend this hotel to anyoneGenuine Expedia guest review
Response by Hampton Inn San Diego Downtown Dear Guest thank you for your business and review of the Hampton Inn San Diego Downtown, see you again soon! Miguel Rojas
The only problem we had was the noise from the train crossing signal made it hard to sleepGenuine Hotels.com guest review
"***** EXCELLENT! The Best Yet!"
For the price and location this was the best deal yet! Clean comfy rooms with down comforter bedding! Full complimentary buffet breakfast (waffles, eggs & bacon) Staff was friendly and accommodating! It offers business center and a pool. The only thing that could have made it better is if parking was free ($12), but that's hard to come by anywhere downtown. […] This hotel should have a 3.5 star rating at least. Anyone who rates it lower hasn't frequented the other hotel options in San Diego! Read moreGenuine Hotels.com guest review
Response by Hampton Inn San Diego Downtown Dear "Beachbabi", I am so happy to read this review. I appreciate your business and the thoughts about the Hampton Inn San Diego Downtown. I am glad that you found the staff friendly and the breakfast good. I hope that we have earned a customer for life. Thank for your kind thought to the millions of potential visitors to our location! Respectfully, Miguel Rojas
"Convenient location near Little Italy"
The hotel was very nice. The free breakfast was good. The location was very convenient. A short walk to watch the sunset by the water, or grab a bite in Little Italy. Around the corner from the trolley, but also a nice walk down to the Gas Lamp district. My only complaint is that our room was on the north west corner of the building, and there was a […] lot of late night noise by the burrito place next door. Read moreGenuine Hotels.com guest review
Response by Hampton Inn San Diego Downtown Dear Kerri, thank you for your business and for taking the time to complete this review on the Hampton Inn San Diego Downtown. I am sorry about that late night noise from the restaurant next door. I hope that we have earned your repeat business despite this, perhaps we can assign your room on the other side of the building. Respectfully, Miguel Rojas
"Perfection in the heart of San Diego"
From the moment I checked in at the Hampton Inn in downtown San Diego until I checked out 5 days later,the staff was extremely helpful in recommending places to eat as well as directions and suggestions for activities in the San Diego area. My room was quiet and the bed was extremely comfortable. The breakfast was excellent and had good choices. Free […] coffee and Ice water were available for guests on a 24 hour basis. The staff from desk clerks to cleaning staff were outgoing and unusually friendly. As a result, one felt "at home." Being within walking distance to all the downtown sights was a plus. I would return here without hesitation and certainly would recommend this hotel to anyone visiting San Diego. Read moreGenuine Expedia guest review
Response by Hampton Inn San Diego Downtown Dear David, thank you kindly for your patronage and your lovely review of the Hampton Inn San Diego Downtown. We pride ourselves in providing great customer service and I am glad that you took note of it. Our location is convenient and our amenities are great. We hope to have earned your future business! Respectfully, Miguel Rojas
"close to port & airport"
james at the front desk is great! as is all the others! very helpful & nice.Genuine Hotels.com guest review
Response by Hampton Inn San Diego Downtown Dear guest thank you for visiting the Hampton Inn San Diego Downtown, and for your comments regarding James. he is great and I appreciate the recognition. See you again soon! Respectfully, Miguel Rojas
Hotel location very good. the noise from trains a little much. The hotel and rooms good but they have not upgraded to pillow top beds.Genuine Hotels.com guest review
"Close to every thing"
Great stay, except for trains. Great staff, great comp breakfast.Genuine Expedia guest review
"Too much noise"
The staff were great but the noise of the trolly & Amtrak right behind the hotel made the trip less pleasantGenuine Expedia guest review
Response by Hampton Inn San Diego Downtown Dear Michael, thank you for informing us of your experience at our hotel. I would like to as that if you would give us your consideration in the future, we would be glad to place you as far away from the train line as we have available. Respectfully, Miguel Rojas
"Train noise unbearable"
Booked this 2 months before arrival, requesting a room on upper floor, near the front of the hotel . Our room turned out to be on the third floor in the far back corner of the hotel, about 30 yards away from train tracks. The trains ran until midnight and we heard the signals blaring at 4:00 the next morning. We were very disappointed and would never […] stay here again. Read moreGenuine Expedia guest review
Response by Hampton Inn San Diego Downtown Dear traveler, thank you for your business and your review. I am really sorry that we were unable to block you away from the train during your stay. Unfortunately when we block our rooms there is not a way that we can consider when eh reservation was booked to ensure those people get a better location. Rather we base the location on what is available and what requests we have and then hope to be able to fulfill most of those. I am not sure if there were aspects of the hotel that you enjoyed and would otherwise prompt you to give us another chance, but if this is the case, please contact me and I will trace your reservation. Respectfully, Miguel Rojas
I chose this hotel because of it's advertised 'free airport shuttle.' However, when I called the front desk to inquire how to access the shuttle from the airport after my flight arrived at 12:30 am, I was told the shuttle service ends at 10 pm. This seemed inappropriate to me, given the web advertising. I am waiting to see whether the hotel cares enough […] about customer service to at least refund the cost of the taxi I incurred to get to the hotel. We shall see. Ed Read moreGenuine Expedia guest review
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