"Updated look , spotless clean and great service"
I am so glad I chose this hotel for my overnight stay in San Diego. Great location, across from the cruise ships and close to the airport, and walking distance to everything else in Gaslight district. The lobby was welcoming, quite honestly the nicest I've ever walked in, it had a gorgeous updated look, but cosy, and check in was quick. The room was […] spotless, fast wifi as well. The free airport shuttle i booked the previous night came on time. Breakfast was ok. Coffee in the lobby -nice. Service overall -great. Thank you, everyone! Read moreGenuine Hotels.com guest review
Response by Hampton Inn San Diego Downtown Dear Letitia, thank you very much for your patronage of the Hampton Inn San Diego Downtown and for the great review. We hope to serve you again! Respectfully, Miguel Rojas
It met my needs and I liked the breakfast.Genuine Hotels.com guest review
"Great location and amenities"
Perfect for me (business traveler). Great location (Little Italy is <5 min and trolly stop <2 min walking), free breakfast, free airport shuttle, clean rooms, great service, reasonable price. Will definitely be staying here again.Genuine Hotels.com guest review
"close to train, but great staff"
When booking here, you do need to ask for a room away from the tracks.. the clanging warning bell at the crossings is loud and starts at 5 am. Otherwise, nice hotel, very clean rooms, friendly helpful staff and nice breakfast. They gladly changed my room after the first night, and I had a good sleep. Good location otherwise, close to downtown and nice […] restaurants. Read moreGenuine Expedia guest review
Response by Hampton Inn San Diego Downtown Dear guest, thank you for taking the time to complete this survey and for your visit. I am so sorry that there was the inconvenience of the train noise, but I am glad that you found our staff "great". I hope you will give us your future consideration! Respectfully, Miguel Rojas
"Nice hotel, close to the beach, no refrigerator"
It was nice, but it had no refrigerator and the pool was very smallGenuine Expedia guest review
Response by Hampton Inn San Diego Downtown Dear guest, I am happy to inform you that next week all of our rooms will have refrigerators. Perhaps next time you are in San Diego you will give us your consideration. Respectfully, Miguel Rojas
"choo-choo train hotel"
We were not able to sleep well because of the trolley train. Too much noise. We did not know it was really close to the railroad tracks.Genuine Expedia guest review
Response by Hampton Inn San Diego Downtown Dear Virgo, thank you for staying with us during your visit to San Diego. I am sorry that we were not able to exceed your expectations due to the noise level caused by the train. Perhaps if you should visit San Diego again you can give us your consideration and we can give you a room away from he train line. Once again I apologize for the inconvenience. Respectfully, Miguel Rojas
Hotel is in a great location! Wonderful view of the harbor from our room. Exceptionally clean hotel with outstanding, friendly staff. James at the front desk in particular helped us out with renting a wheelchair and suggestions for dinner. SO very helpful and friendly. Will definitely go back!Genuine Hotels.com guest review
We realized the hotel was in an excellent location; however, we didn't think about the Amtrak train rolling by our room at night. The hotel staff provided us with earplugs which definitely came in handy. The only problem we experienced during our stay is we had to use our car at night to drop off a family member after the ballgame and we were told we […] might not have a parking spot when we returned and we were paying a daily fee to park our car at this location. It would have been nice to be made aware of the parking fee and the fact we were not guaranteed a parking space if we had to use our car for any reason. Thankfully, upon our return we were able to park our car on a ramp within the parking garage. The hotel staff was very responsive and courteous to all of our needs, the room was very clean and comfortable and the breakfast was terrific. Read moreGenuine Hotels.com guest review
Response by Hampton Inn San Diego Downtown Dear Penny, thank you for your review and your business. I am sorry that parking and noise were an issue during your stay. I hope that we will see you again at the Hampton Inn San Diego Downtown! Respectfully, Miguel Rojas
"Good hotel but noisy"
Hotel is good for what you pay in terms of location, service and room. Just beware of the noise. Train tracks are right behind the hotel so you will hear all night the train passing by and the warning sounds. If you are sound sensitive, you will have a bad night. If not, then this is a nice choice.Genuine Hotels.com guest review
"CLOSE TO AIRPORT"
The room was close to the railroad track which we didn't realize when we booked it and it did cause some discomfort (room equipped with ear plugs). Missed breakfast due to early flight but the hotel did give us a bag snack to go. Hotel staff was great. The neighborhood was much better during the day than at night. Airport shuttle was full, so they reimbursed […] our taxi fare. Read moreGenuine Hotels.com guest review
"great stay close to airport"
Great place to stay before leaving San Diego. convenient and shuttle serviceGenuine Hotels.com guest review
"Close to Marina"
The hotel is close to the Marina, but it is a 30 minute walk to Downtown/Gas lamp area where all the restaurants and shops are. It is a bit of a trek, but the surrounding area is really nice. Be aware that this hotel is close to the Train Station. There were complimentary "ear plugs" on the nightstand for a reason. The room is nice and clean. Staff […] is friendly. Read moreGenuine Expedia guest review
"Very good location"
I enjoyed having the airport shuttle available as well as the morning breakfasts. The Hotel staff was very friendly and knowledgeable about sights, locations etc.Genuine Hotels.com guest review
great!Genuine Hotels.com guest review
Close to some major attractions, but a bit noisey overall (thin walls/windows etc). Parking garage can be tight at times. Room was small but decent with basic aammenites available. Elevators a little "clunky" most rides (and a little unnerving at times). You are paying for downtown location with this hotel. Breakfast was good, and we ate there every […] morning (one of the reasons we selected this hotel). Thanks Read moreGenuine Hotels.com guest review
Train tracks right behind the hotel are very loud! Elevators always broken. Bed not very comfortable.Genuine Expedia guest review
Response by Hampton Inn San Diego Downtown Dear Nicolette, I thank you for your business and apologize for the troubles with the elevators. I hope that aside from this you enjoyed other aspects of our hotel. Sincerely, Miguel Rojas
Overall stay and experience was good!! Rooms were clean and the staff very helpful in all your needs. Breakfast was good as well. The only drawback was our room was behind the mexican fast food restaurant and we occasionally would here the drive thru speakers when people would order. But other than that we were able to enjoy good nights sleep. Will […] def come back and stay!!! Read moreGenuine Hotels.com guest review
"Good value, conveniently located. Tight parking."
This hotel was clean, comfortable, and conveniently located ... near downtown, near the harbor, and not far from the airport. The staff was friendly and knowledgeable, clearing up a mistake that I made in booking my room. It also offered the usual Hampton Inn amenities, including a free breakfast buffet, a nice pool, and a decent exercise room. There […] were two minor drawbacks; but neither would prevent me from staying here again. First, the hotel is located next to railroad tracks which are not heavily traveled. Second, the indoor parking facility is extremely cramped with narrow parking spaces. Given the prime location, however, this is understandable. Read moreGenuine Expedia guest review
Response by Hampton Inn San Diego Downtown Dear Lou, I am thankful that you stayed at the Hampton Inn San Diego Downtown and that you took the time to review the hotel. I am sorry for the two inconveniences you mention here, but I hope that if you are ever in town again you would give us your consideration due to some of the positives you mention. Respectfully, Miguel Rojas
Descent location clean and courteous staff, only drawback was noisy trains at night.Genuine Hotels.com guest review
"Great stop-over hotel."
Breakfast was great. Rooms clean. Great deal. We would recommend this hotel to anyoneGenuine Expedia guest review
Response by Hampton Inn San Diego Downtown Dear Guest thank you for your business and review of the Hampton Inn San Diego Downtown, see you again soon! Miguel Rojas
The only problem we had was the noise from the train crossing signal made it hard to sleepGenuine Hotels.com guest review
"***** EXCELLENT! The Best Yet!"
For the price and location this was the best deal yet! Clean comfy rooms with down comforter bedding! Full complimentary buffet breakfast (waffles, eggs & bacon) Staff was friendly and accommodating! It offers business center and a pool. The only thing that could have made it better is if parking was free ($12), but that's hard to come by anywhere downtown. […] This hotel should have a 3.5 star rating at least. Anyone who rates it lower hasn't frequented the other hotel options in San Diego! Read moreGenuine Hotels.com guest review
Response by Hampton Inn San Diego Downtown Dear "Beachbabi", I am so happy to read this review. I appreciate your business and the thoughts about the Hampton Inn San Diego Downtown. I am glad that you found the staff friendly and the breakfast good. I hope that we have earned a customer for life. Thank for your kind thought to the millions of potential visitors to our location! Respectfully, Miguel Rojas
"Convenient location near Little Italy"
The hotel was very nice. The free breakfast was good. The location was very convenient. A short walk to watch the sunset by the water, or grab a bite in Little Italy. Around the corner from the trolley, but also a nice walk down to the Gas Lamp district. My only complaint is that our room was on the north west corner of the building, and there was a […] lot of late night noise by the burrito place next door. Read moreGenuine Hotels.com guest review
Response by Hampton Inn San Diego Downtown Dear Kerri, thank you for your business and for taking the time to complete this review on the Hampton Inn San Diego Downtown. I am sorry about that late night noise from the restaurant next door. I hope that we have earned your repeat business despite this, perhaps we can assign your room on the other side of the building. Respectfully, Miguel Rojas
"Perfection in the heart of San Diego"
From the moment I checked in at the Hampton Inn in downtown San Diego until I checked out 5 days later,the staff was extremely helpful in recommending places to eat as well as directions and suggestions for activities in the San Diego area. My room was quiet and the bed was extremely comfortable. The breakfast was excellent and had good choices. Free […] coffee and Ice water were available for guests on a 24 hour basis. The staff from desk clerks to cleaning staff were outgoing and unusually friendly. As a result, one felt "at home." Being within walking distance to all the downtown sights was a plus. I would return here without hesitation and certainly would recommend this hotel to anyone visiting San Diego. Read moreGenuine Expedia guest review
Response by Hampton Inn San Diego Downtown Dear David, thank you kindly for your patronage and your lovely review of the Hampton Inn San Diego Downtown. We pride ourselves in providing great customer service and I am glad that you took note of it. Our location is convenient and our amenities are great. We hope to have earned your future business! Respectfully, Miguel Rojas
"close to port & airport"
james at the front desk is great! as is all the others! very helpful & nice.Genuine Hotels.com guest review
Response by Hampton Inn San Diego Downtown Dear guest thank you for visiting the Hampton Inn San Diego Downtown, and for your comments regarding James. he is great and I appreciate the recognition. See you again soon! Respectfully, Miguel Rojas
Hotel location very good. the noise from trains a little much. The hotel and rooms good but they have not upgraded to pillow top beds.Genuine Hotels.com guest review
"Close to every thing"
Great stay, except for trains. Great staff, great comp breakfast.Genuine Expedia guest review
"Too much noise"
The staff were great but the noise of the trolly & Amtrak right behind the hotel made the trip less pleasantGenuine Expedia guest review
Response by Hampton Inn San Diego Downtown Dear Michael, thank you for informing us of your experience at our hotel. I would like to as that if you would give us your consideration in the future, we would be glad to place you as far away from the train line as we have available. Respectfully, Miguel Rojas
"Train noise unbearable"
Booked this 2 months before arrival, requesting a room on upper floor, near the front of the hotel . Our room turned out to be on the third floor in the far back corner of the hotel, about 30 yards away from train tracks. The trains ran until midnight and we heard the signals blaring at 4:00 the next morning. We were very disappointed and would never […] stay here again. Read moreGenuine Expedia guest review
Response by Hampton Inn San Diego Downtown Dear traveler, thank you for your business and your review. I am really sorry that we were unable to block you away from the train during your stay. Unfortunately when we block our rooms there is not a way that we can consider when eh reservation was booked to ensure those people get a better location. Rather we base the location on what is available and what requests we have and then hope to be able to fulfill most of those. I am not sure if there were aspects of the hotel that you enjoyed and would otherwise prompt you to give us another chance, but if this is the case, please contact me and I will trace your reservation. Respectfully, Miguel Rojas
I chose this hotel because of it's advertised 'free airport shuttle.' However, when I called the front desk to inquire how to access the shuttle from the airport after my flight arrived at 12:30 am, I was told the shuttle service ends at 10 pm. This seemed inappropriate to me, given the web advertising. I am waiting to see whether the hotel cares enough […] about customer service to at least refund the cost of the taxi I incurred to get to the hotel. We shall see. Ed Read moreGenuine Expedia guest review
"Only a block from harbor"
Front desk staff were very pleasant and helpful. Lobby was welcoming, with complimentary coffee and ice/lemon water. It was great to use the computers in the lobby to check in on our flight. The Room was clean and fresh. Did not use the pool but it looked inviting. The transit line is directly behind the hotel. We could here the signals and trains but […] not too bad. It was great to be so close to the harbor and downtown. The hot buffet breakie was delicious. And the free airport shuttle was perfect. Would definitely stay again. Read moreGenuine Hotels.com guest review
Response by Hampton Inn San Diego Downtown Dear Darlene, I am so happy to read your review of the Hampton Inn San Diego Downtown, I really appreciate it and your business. I hope that we have earned your repeat business! Respectfully, Miguel Rojas
This has become my hotel of choice when I go to the opera in downtown San Diego. It is clean,well appointred and has a great full breakfast bar. There were two things that I was not happy about, but they were minor in the scheme of things. First be aware that they charge $12 a day to park. Second is that my bathroom had virtually no counter space to […] put toiletries. I mentioned this when checking out and was told that room had an ADA bathroom designed for wheelhairs which explains the shower floor on the same flat level as the regular floor that caused water to flow out into the room. Other than these quibbles, I love the included breakfast, the proximity to downtown, the helpful staff and the cleanliness of the hotel. I will definitely return. Read moreGenuine Expedia guest review
"Great pier area hotel on a budget"
Great people, good serviceGenuine Hotels.com guest review
My husband and I stayed here for a couple nights and we loved it! First off the free breakfast wast great! More than just juice and bread. Also the location was perfect. Close walk to Little Italy, the Harbor and Gas-lamp and easily accessible to the freeway. The hotel was clean and offered coffee and tea and cold water in the lobby and the staff was […] helpful! I would highly recommend this hotel!!! Read moreGenuine Expedia guest review
Great hotel but located in a noisy part of town.Genuine Hotels.com guest review
"Nice hotel close to the green line, little Italy."
Free wifi and complementary breakfast were good. Easy access to Green line trolley. But, the view from the window was unsatisfactory, 24-hour Burrrito.Genuine Expedia guest review
Response by Hampton Inn San Diego Downtown Dear "Hans", I am glad that you enjoyed your stay at the Hampton Inn San Diego Downtown and that your found our location convenient. I hope that we have earned your repeat business! Respectfully, Miguel Rojas
"staying in san diego"
we were able to book a room with short notice due to flight travel and will probably return when we can enjoy the area.Genuine Hotels.com guest review
Response by Hampton Inn San Diego Downtown Dear C. Hoyt, thank you for your business and we will see you again soon, hopefully... Miguel Rojas
Overall I liked the hotel, great location, great customer service, and very clean. Beautiful view and comfortable beds. My only suggestion is that they update the restrooms. My room had some loose tiles in the shower and the toilet had scratch markings inside. But overall great.Genuine Expedia guest review
Response by Hampton Inn San Diego Downtown Dear traveler, I am so glad that you had a positive experience at the Hampton Inn San Diego Downtown! I am so happy to read that you found our hotel clean and our staff to be customer service oriented. I will be sharing this review with our engineering team for them to put on their projects list. Respectfully, Miguel Rojas
"Nice Hotel, Loud Environment"
This hotel was clean, well maintained, and had a courteous staff. The room was reasonably equipped for the price, and the complimentary breakfast was better than average. However, there are train tracks directly behind the hotel, and we heard the train crossing bells and the trains themselves all evening and morning. While I in no way blame the hotel, […] it made it hard to sleep, and, as a result, I will likely not stay here the next time I am in San Diego. Read moreGenuine Hotels.com guest review
"Beautiful place to stay"
I like the location and the hotel amenities! The staff that accommodate us that night was really cool! She was very nice and pleasant!Genuine Expedia guest review
Convienently close to everything (airport, car rentals, restaurants, etc). Newley remodeled gives rooms a more homey-feelingGenuine Hotels.com guest review
This was one of the best places I have ever stayed excellent staff and close to everythingGenuine Expedia guest review
Response by Hampton Inn San Diego Downtown Dear guest, I thank you so much for allowing the Hampton inn San Diego Downtown to serve your lodging needs this past stay in San Diego. I hope that we have earned your repeat business! Respectfully, Miguel Rojas
"Nice hotel close to transit."
We went a day early for a cruise so we would have a little time to visit a couple of places we had gone on a trip years ago. Public transit was extremely convenient from this hotel. My wife forgot some clothing so it was easy to hop on the trolly to Fashion Mall, stopped at Old Town for dinner at a terrific restaurant, Cafe Coyote, then to Seaport Village […] for the evening. Read moreGenuine Expedia guest review
Response by Hampton Inn San Diego Downtown Dear Bill, I am sol glad that you chose the Hampton Inn San Diego Downtown prior to your cruise. you are among the many folks who opt to enjoy America's Finest City before their memorable cruising events and we thank you for that. Thank you for your patronage and review and informing other travelers of the convenience of our hotel. Respectfully, Miguel Rojas
"Great place 2nd time there."
Staff is great and very accomodating. Location make a walking vacation very easy with so many sites nearby and a rail/bus system that can get you anywhere.Genuine Hotels.com guest review
Response by Hampton Inn San Diego Downtown Dear Mike M, thank you for staying at the Hampton Inn San Diego Downtown, we appreciate your business and hope that you will opt to stay with us again should the occasion call for it. Thank you! Respectfully, Miguel Rojas
"Great stay - no complaints"
I stayed at this hotel for a few days with family. The staff is friendly. The check-in was efficient. The rooms are spacious and clean. Our rooms even had a sitting area with a sofa. The hot breakfast was good and consisted of scrambled eggs, waffles, cereals, yogurt and fruit and more. The breakfast attendant made sure we never ran out of anything. […] The lobby has various coffees, tea and water with lemons in it. The parking structure is easy to get in and out. Locations is awesome, close to cruise ships. Little Italy with awesome restaurants is around the corner. The only, minor drawback is that it is close to rail lines with Amtrak and Trolleys going by. But they drive by slow and never bothered me. On top of it all, the hotel included free wifi that actually worked well. Of course there are more high end deluxe hotels close by that cost 2x as much and offer no free wifi or free breakfast. But the Hampton's price and quality are just right for me. Read moreGenuine Expedia guest review
Response by Hampton Inn San Diego Downtown Dear Guest, thank you for your kind words and review of the Hampton inn San Diego Downtown. We appreciate your business and I hope that our friendly staff, great amenities, and great location will encourage you to book with us again. Respectfully, Miguel Rojas
"Dinging train bells."
Had an early wedding to attend at the courthouse right across the street so location was great. Train runs right by hotel so dinging bells every 15 minutes or so. Ear plugs supplied and I actually slept pretty well, I was surprised. Beds and pillows very comfortable.Genuine Hotels.com guest review
Response by Hampton Inn San Diego Downtown Dear Lorrie, thank you for your candid review and for your business. I am glad that you were not too bothered by our proximity to the train tracks and that you liked our location. hopefully we have earned your repeat business! Respectfully, Miguel Rojas
"$10 cab ride to gas lamp district"
Easy cab ride to gas lamp district for a night out. Staff was great and breakfast was awesome. Would recommend to anyone.Genuine Expedia guest review
Response by Hampton Inn San Diego Downtown Dear Jessixa, thank you for staying with us and for the review of the Hampton Inn San Diego Downtown. I am glad that you enjoyed the breakfast and thought the staff was awesome. We hope to serve you again soon! Respectfully, Miguel Rojas
"Should've left immediately when we saw..."
...two packages of complimentary ear plugs on the night stand in the room when we checked in. Having booked this room because it was close to the airport and we had to catch a 5AM flight back to the east coast, we desperately needed to get some sleep that night but the hotel is actually located literally 10 feet from THE TRAIN TRACKS of the commuter […] rail line which passes by every 10 minutes and incessantly BLOWS ITS HORN...THIS HAPPENED ALL NIGHT LONG!!! Other than that...its a nice hotel, conveniently located with nice staff. Just don't plan on SLEEPING!! Read moreGenuine Hotels.com guest review
Response by Hampton Inn San Diego Downtown Dear Red Eye, I am really sorry that you had a restless night sleep due to the commuter line running behind the hotel. I am surprised that they were blowing their horns because our hotel is located in what the city calls a quiet zone which means that this should not be happening unless it is an emergency. Thanks for your comment about the hotel being "nice" other than this aspect. Respectfully, Miguel Rojas
"my favorite in San Diego"
I really appreciate this hotel. As a single older woman I am very careful where I stay. I have recommended this place to many friends. I like being able to count on the shuttle to get me around, and the breakfast is just great . Very nice spot !Genuine Hotels.com guest review
Response by Hampton Inn San Diego Downtown Dear Pam, thank you so much for staying at the Hampton Inn San Diego Downtown, and for recommending us. I am glad that you enjoy our hotel and look forward to seeing you again soon! Respectfully, Miguel Rojas
Right in the middle of the waterfront attractions. A couple of blocks from little Italy and the train station. The metro is 1/2 block away. The hotel can be a little noisy from the trains and planes but they really work hard to help with that.Genuine Hotels.com guest review
Response by Hampton Inn San Diego Downtown Dear guest, I am glad that you found the location of the Hampton Inn San Diego Downtown convenient. I hope we will see you again soon. Respectfully, Miguel Rojas
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