Extended Stay America - Detroit - Novi - Orchard Hill Place - Novi

The water in the room smelled and the tub was dirty. The front doors lock at midnight, we had to ring bell for a good 5 minutes until someone helped because key entry was broken. Front desk person at midnight was sleeping in the back abd the laundry room that had the only vending machines closes at midnight and re opens at 7am, this was never told to […] us Read more

Genuine Hotels.com guest review

I like staying at Extended Stays because of the full kitchen. This hotel had nicer, updated rooms & was more pleasant that the other Extended Stays I've stayed at in the past. The staff was very friendly. I'll likely stay at this hotel again.

Genuine Hotels.com guest review

Room was clean and staff was nice. There is not a staff person on site 24 hours. Front desk locks up and goes home at a certain time. They also lock front door. Room serves all basic needs. No frills.

Genuine Expedia guest review

The hotel was easy to find, had attentive, friendly staff, looked and smelled very clean, and was reasonably priced; I will happily return.

Genuine Expedia guest review

I make a reservation with double bed room. WhenI was in hotel, the hotel staff told me there was not guarantee double bed room. When I asked him about if hotel still have double bed, he said yes but have to pay extra. We felt this hotel was cheating on us.

Genuine Expedia guest review

I was really disappointed in the condition of the room. The couch had holes in it and the wood floor was duct taped or it appeared to be. I usually get shampoo and conditioner and hand cream at all the places I stay and maybe I am spoiled? But there was none here. There were also no menu's in the room or anything where it tells you who to call for take […] out. Also there was a horrible smell out in the hall ways on the main floor and also on our floor. Not sure what that was. The room did appear clean and was plenty warm, hotel staff was friendly. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I come to the Detroit area several times a year. This hotel has been consistently good in the areas that matter most: cleanliness and maintenance. I have no complaints and will stay here again

Genuine Expedia guest review

I love these hotels and try to stay in them where ever I travel .They are very clean and very quiet.Great value for what little they charge.

Genuine Expedia guest review

Discovered dirty silverware on first day of 4 day stay. A knife looked as they had been used to cut meat and put back in the drawer. A couple spoons also looked as though used for soup and put back without being rinsed. Several stray hairs and some type of dried soap were left on the tub shower walls. The physical condition of the room and hotel were […] good but the cleanliness of this room was poor. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review