I would stay again, nice location, fairly clean, good service. Breakfast could use some better choics but plenty of food if you like fattening stuff.Genuine Hotels.com guest review
Friendly staff, clean room, nice indoor pool and spa.Genuine Hotels.com guest review
"A very peaceful relaxing place to stay!!!!"
We would stay here again!!! Very comfortable stay and a very helpful staff!Genuine Hotels.com guest review
"Our Trip to Canton and stay in Tyler"
Three of my friends and I went to the Canton Fair Trade Days for May and stayed in Tyler for the evening and then went back to Canton the next day. If not for the wonderful stay at this Holiday Inn Express in Tyler and the great rest we got (as well as two wonderful free meals) we would not have been rested enough to go back. Thank you, Holiday Inn […] Express, you are tops and we will definetly stay with you again! Trish, Sheila, April and Yvonne. Read moreGenuine Hotels.com guest review
"Comfy family vacation"
Megan at Front desk was so friendly and helpful. Loved the complimentary cookies, made my day!Genuine Expedia guest review
"Great Service & Indorr Pool"
Great service, location, room, breakfast, laundry facilities & indoor pool. Whether travelling on business or need a night away this is a great place to stay. When I asked for assistance with directions staff wanted to know if I was happy with my room!Genuine Hotels.com guest review
This is a particularly nice Holiday Inn Express. Very well maintained. There are even DVD players in the rooms. You can tell it is important to the owners here for their guests to be extra comfortable. We will always stay here when we are in South Tyler.Genuine Hotels.com guest review
"Relaxation at its best!!!"
I have stayed in a lot of hotels in my life and Holiday Inn Express never dissatisfies. Always clean rooms, friendly staff, breakfast is really good. And the kids loved the pool.Genuine Hotels.com guest review
"Holiday Inn Express South - Tyler = EXCELLENT!"
Excellent service- we will definitely stay again for next year's event!Genuine Hotels.com guest review
"Gymnastic Meet Overnight"
This was a great hotel. Close by the university and restaurants. The room was a little cramped for one adult and three teenagers but overall a wonderful stay.Genuine Expedia guest review
"Hotel in Tyler"
Very happy with my stay here, it is a clean hotel with great inside pool, large and great for the familyGenuine Hotels.com guest review
"Great service and perfect room."
This was my second time staying there and both times the hotel staff is the best out of any other hotel I have ever stayed at. The hotel is always very clean and is nice to be in, one night me and my wife just liked being in the room so much we just watched a movie instead of going out.Genuine Hotels.com guest review
"25 Anniversary weekend"
Tha stay was good. The heated pool was cold and no towels at the pool. Breakfast was a disappointment. Eggs thingy was nasty. not much of a selection of breakfast items. The staff was friendly.Genuine Hotels.com guest review
"Great Hotel in Good Location"
Could not find anything bad to say about this hotel. Staff was great at check in/out and gave us some restaurant recommendations. Room was large and comfy with plenty of pillows to find the one I liked. The breakfast was the same usual foods, which meet the needs, but lacks a little flavor which can be achieved by adding the hot sauce or gravy. As usual […] the rolls were the best and if they ever stop serving them, then I will find another place to stay. My wife enjoyed meeting the check in clerk Alex who had a great sense of humor. Read moreGenuine Hotels.com guest review
"Good stay next to UT Tyler"
10/20/14 EdAmyZD Lake Jackson, Texas
All that I expect from a Holiday Inn. Had a burned out bulb that the front desk got fixed immediately. Breakfast was good. Location was great. Price was a little high compared to others in the area, we may go further out to get a better price next time. I would stay in again.
"Lack of professional maintenance."
10/06/14 Brenda W San Martin, California, United States
I am an IHG member and this the worst that I have stayed in. We were SO happy to be "upgraded" to the Presidential suite. Well, the jacuzzi tub had huge patches in the bottom of the to pub, the toilet rocked back and forth and we could close the door to the bathroom because the door handle was about to fall off! We left the Shhh sign on the floor just inside the entry door and there it stayed for 4 days...my guess...the carpet never was vacuumed the entire stay.
"Great place close to TJC and attractions."
09/30/14 Texan9 Texas
We stayed 2 nights. One with points and one with a state rate. They gave us fair warning that it would be a packed weekend. Since we didn't make both night reservations at the same time we were told upfront as well that we would have to change rooms. I appreciate the heads up in advance. The place is clean and friendly. They greet you right away at the front desk. I worried a bit knowing it would be a fully packed weekend but they seemed to handle it professionally. It is close to shopping, restaurants and attractions. We felt safe the whole time we were there.
"Excellent place to stay!"
08/05/14 Dr Cheryl M Baton Rouge, Louisiana
Clean, comfortable, large rooms with refrigerator, microwave, hot exceptional breakfast choices, indoor pool, and workout room. Free wifi and fresh linens. Hot breakfast includes hot cinnamon rooks every morning, a choice of pork or turkey sausage, pancakes, egg omelet, boiled eggs, whole or chocolate milk, Quaker oatmeal, various cereals, juices, coffees, teas, fresh fruit, hot biscuits, walnuts and dried sweet fruit, and just about anything else you can think of for breakfast! Great place to stay.
"Needs New Cleaning Staff---"
07/01/14 JamieCresson_Texas Fort Worth, Texas
Upon checking in on Friday evening, went to take a shower and there was long black hairs in the bathtub and on the floor by bathtub!!! So needless to say I told the desk clerk Saturday morning about the dirty bathroom, assuming it would be very clean when we returned on Saturday evening and NO it was not!!! I spoke to clerk again when we checked out Sunday and she said the manager was going to give me Holiday Inn points on my account!!! Having worked for Holiday Inns in the past I do not think this was enough! Won't return there in the future!!!
"Great Service & Comfortable Room"
05/31/14 TurquoiSea Upstate NY
My husband and I stayed for a week during a national tournament. When we arrived at 11:30pm the front entry was closed for renovations. We went in a side entry and were on to our room quickly. Our first two night were in a room with jacuzzi. The room was nice, but we moved to the executive suit with a small living room for the remainder of our stay. It had a couch, chair/ottoman, dining table, refrig, microwave, and sink. We made popcorn one night and watched the video of that days game. Nice and spacious, but the furniture was a little dated. The shower had good water pressure and a jacuzzi. Each section of the room had it's own air conditioning unit. The AC units were loud, but kept the room at a good temperature. Housekeeping was top notch. They checked to see if we needed anything and did a very nice job cleaning our room. (Funny... the windows in the fitness center were so clean, initially I thought it was open without glass.) Complimentary breakfast in the lobby was well stocked and had everything we needed in the early morning... a smiling attendant always had a "good morning" each day. Free WiFi was great for our iphones & tablets. We did try to view a website on one of the business center computers, but they were so slow we abandoned the idea. (I fault Microsoft for that, not the hotel) We did not use the pool, but it looked very nice. Overall we had great stay! I'm glad we decide on the larger room.
"Best customer service experience"
04/29/14 rtw00 Cornelius, North Carolina
I just finished a stay at this hotel for a business trip. The check in was smooth, rooms were clean and breakfast was very good. But after I checked out from the hotel, I had the best customer service experience I've ever encountered. On my way to the airport I was notified by an employee named Taylor that I had left my bag in the room. I was so pressed for time I couldn't possibly return to get the bag and make my flight. Taylor arranged a courtesy drop of the bag for me at the airport. I've never been so impressed by out of the way customer service. This hotel deserves your stay for their service alone (not to mention other positive mentions above). Thanks again to the great staff!!!!
"Jacuzzi tub was nice, but bedspread was questionable"
02/15/14 Felicia C Palestine, Texas
My husband and I stayed Valentine's night and were looking forward to the Jacuzzi tub in our room. The tub looked as if it needed cleaning (jets were pretty grimy looking), so we sprayed it with some cleaner we bought and ran the jets for a while. After some scrubbing, it was worth it, because it was great. Unfortunately, that was the only good part of the stay. Our bedspread had a spot on it that was so pungent that I could smell it just sitting close to it, so it came off the bed. At one point I called downstairs to see if they had plasticware and while the girl at the front desk confirmed that they did, she did not offer to bring it to the room (I guess I am just use to the good ole days of extraordinary customer service). I don't think we will be staying here again.
01/10/14 TexasHunter270 Thicket, Texas
We were told by the manager that our rooms would be ready upon arrival. At 5:00 p.m.they are still not ready. I will never stay here again. I would advise the same. The desk clerks seem unconcerned. Other groups walked right in at got a room.
11/01/13 12Barney Cypress, Texas
I'll give it 7 stars out of 5! We travel to Tyler to see our daughter (at college) several times during the year and at times are joined by Gramma & Grampa too. Quite honestly there are several hotels to choose from on the south loop area....some good....some so-so....some just nasty. For me (the dad) - AC, big TV, hot shower, and bed (in that order) is all I need....Don't care about paint, carpet, or smell of the hallway. HOWEVER.....for the wife - the initial smell of the lobby, the recent vacuum marks in the hall, the fresh smell and cleanliness of the room, the non-dingy sheets/comforter, capped off by a CLEAN bathroom with no "grunge" in the tub is what the wife rates/judges/deems worthy of "stay"......and when I hear the words uttered by the wife......in a low monotone voice - "it's nice".....it is then and ONLY then that I can DROP the bags! ...........AND TO ALL YOU MARRIED MEN - I know I am not alone on that either! All joking (yet a little serious) aside - great hotel, great location, and the front desk staff (I wish I could remember her name - got me hooked up with the reward card) .....well, lets just say she was GREAT and the check-in/check-out was PAINLESS. WILL BE BACK!
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