It was a nice room for the price. It would have been nice if there was a little more room. We had a sleeper couch and 2 beds and when the couch was open there wasn't much room.Genuine Hotels.com guest review
"Horrible experience. Extremely uncomfortable beds!"
We were party of 4 adults and had opted for a room with 2 queen beds and a regular bath-tub (not a roll in). When we checked in, the front desk supervisor, Michaela, said she is giving us a room with 2 queens. We only had enough time to put our bags in the room and we left only to come back late at night and did not pay attention to the size of the […] beds. First of all the beds were EXTREMELY uncomfortable and of cheap quality. You couldn't move without the other person bouncing right off. They were of cheaper quality than my undergrad dorm room twin bed. Not only did we realize that the beds were super uncomfortable, they were also much smaller than a queen. Instead of making a racket at the front desk at night, we decided to suffer through the night on 2 double beds. Needless to say, none of us slept that night. the next morning when i went to speak to Michaela, I asked her what size beds are in the room we were staying in. She said it is a room with 2 double beds, not queen. Even after she saw our reservation which said queen beds, saw the room she is giving us which was 2 doubles and told us on our faces that she is giving us two queens. I don't understand how someone, a supervisor can make a mistake like that. And the kicker is, that all she could say was that people are entitled to make mistake was offering us a discount/upgrade on our next visit to that hotel. Or rewards points instead of a good night's rest. NO THANK YOU VERY MUCH HOLIDAY IN EXPRESS! Read moreGenuine Expedia guest review
"Best value not far from Newport RI..."
Great hotel with helpful staff and free shuttle service to area restaurants. We stayed here while picking up our son who was ending a 2 year church meeting. The free breakfast buffet was excellent, our room was immaculate and the service was done with a smile! Thank you, would recommend it again and again....Genuine Hotels.com guest review
Rooms were dated, the breakfast and dining room was clean, and the breakfast was really good. Pool and jacuzzi, were clean and private.Genuine Hotels.com guest review
"Great Hotel located in Warwick RI"
I've stayed in many HI hotels and this is by far the nicest one. I guess it all depends on the area where HI is located at.Genuine Hotels.com guest review
"Love the Chocolate chip cookies!"
We stayed here after 22 hrs of flying. It was very convienent to the PVD. Front desk staff was very friendly. There were large soft bake choclate chip cookies at the front desk too die for when we checked it and i was sold from that point on. The room was very roomy, clean and inviting. Easy access to major highways and convienent for travelers using […] PVD. I will be back here two more times in the next month and a half. Would highly recommend for travelers, business and leisure. Read moreGenuine Hotels.com guest review
"Great place to stay in Providence"
Great hotel, great staff. Very clean and comfortable.Genuine Expedia guest review
"Sheet inside out"
We thought it odd the bottom sheet was inside out. Was the sheet not washed but just turned inside out? Shouldn't have to wonder.Genuine Expedia guest review
"Not good experience"
Would not recommend this hotel. Bad experienceGenuine Hotels.com guest review
"Excellent Experience !!! You won't regret it."
Very friendly & professional staff. Good location and nice morning breakfast is a big plus :)Genuine Expedia guest review
"Clean and comfortable"
The breakfast was really good, and it was a decent price and clean room.Genuine Hotels.com guest review
Our stay was great. The breakfast area was extremely crowed. There was a little league team and it got a little noisy in the halls but the hotel handled it promptly.Genuine Hotels.com guest review
Had to change room twice ac broken in first room 2 nd room bed was broken final room was fine but not 2 queen bed like we wanted it was king an pullout not to happy about that but service was greatGenuine Hotels.com guest review
It was one of the best hotel that I stayedGenuine Hotels.com guest review
"Nice family friendly hotel"
We, a family of 5 stayed here for a couple of nights while sightseeing in Newport. The room was spacious and the overall stay was quite pleasing. Will certainly consider again when going to RI. Although its quite close to the airport, we didn't notice any airplane noise. There are a lot of good places nearby to dine. The pool, spa and gym is like any […] other small hotel indoor pool, spa and gym. Although, its open till 11 pm which is quite convenient. Read moreGenuine Expedia guest review
"My family loved this hotel"
Friendy/helpful staff, clean, pet friendly, great breakfast and close to beach. Wonderful experience. If we are ever in the area we will return to this place.Genuine Hotels.com guest review
We were in room 150. There was a rumbling, like a dryer running most of the night. Other than that, all went well. Breakfast was great and the staff was very attentive. Thanks.Genuine Hotels.com guest review
"Super Nice Hotel"
I was plenty surprised when we arrived. A lot of hotels have pictures but they are never as nice in person. This hotel was beautiful, very clean, closely located to both casinos. I would definitely stay there again.Genuine Hotels.com guest review
"clean and comfortable"
Nice quiet rooms,and very clean.-We would stay there again. Thank-you.Good shuttle serviceGenuine Expedia guest review
"A STRANGE MIX"
We arrived late on a Saturday night. The first night wasn't so good: grumpy staff, room not so clean, sofa bed could not be used it was so uncomfortable. The second night we moved to a better room, much cleaner. The staff from the morning of the second day on was great! They were professional, very friendly, very helpful and while some things went amiss […] they kept their heads and handeled the situation excellently. Sooo that is why it was a strange mix of not so great and really good! The one thing I think they ABSOLUTELY MUST CHANGE IS THE STYROFOAM CUPS AND PLATES!!! Really!!! It is impossible to get a 4 star rating using styrofoam cups and plates!!! With that said while I would skip the breakfast as long as they use styrofoam (and I did other than the apples) I would recommend this hotel as a child friendly hotel. and would likely return. Read moreGenuine Hotels.com guest review
Furniture was old -pull out couch and chair Beds very uncomfortableGenuine Hotels.com guest review
"Good value and location."
Breakfast spread was better than expected. Staff was very nice. Proximity to Interstate was terrific. Only cons were that the bathroom needs a fan for ventilation after a shower and the AC didn't work well.Genuine Expedia guest review
Beds were like sleeping on stake of pillows.... losts 2 nights of sleepGenuine Expedia guest review
"Sports tem travel"
Can't miss place. Indoor pool, hot breakfast, big comfy rooms. Reasonable rates. My team even thought some of the girls who worked there were cute. Only drawback is not walking distanc to anything bu do offer 24 hour shuttleGenuine Hotels.com guest review
"Nice place to stay"
Freindly staff that was helpful. Very nice breakfast. Very Clean.Genuine Expedia guest review
"Close to relatives homes"
It was enjoyable and comfortable; the price was great. The room was clean though the carpets had a couple of stains. The bathroom was very clean and well stocked with towels and supplies. The only thing I found difficult was setting the thermostat; it read 71F but it felt like 68; I tried to turn the fan off but it was automatic so if I increased the […] temperature, of course the fan came on but the air felt cold even though the room got warmer slowly when we set it at 75F. It was confusing but we were able to raise the temperature to a comfortable level for sleeping. We enjoyed our overnight stay. Breakfast was good and varied; the eating area was roomy and comfortable. Read moreGenuine Hotels.com guest review
"Great for TF Green"
I've stayed at the Radisson, Best Western, and Hampton - this is the best combination of quality and price.Genuine Hotels.com guest review
"Close to where I needed to go RI Convention Center"
Pleasent and the breakfast was perfect. Staff was helpfull thank youGenuine Hotels.com guest review
The hotel was very close to the airport an freeway so it was very easy to get to places. The staff was very nice. There breakfast buffet was very decent. They also serve cookies in the afternoon so that was nice. They also got coffee an tea 24 hours. The rooms was very clean an spacious. The only problem I have was there heater doesn't blow out warm […] air. I address it to them but the problem still wasn't fix. Other than that everything was perfect. Read moreGenuine Hotels.com guest review
stayed twice recently- I am in need of some assistance and my requests were met cheerfully, very pleasant, helpful. Iused park and fly arriving back in a snow storm, car was promptly cleared when i needed it-----when I arrived back the second time in frigid weathewr, the shuttlebus driver was helpful in gstarting the car and making sure i was safely […] in it. Read moreGenuine Hotels.com guest review
Second time staying at this hotel for at least 4the nights. Great rated, clean large rooms, a great breakfast. Highly recommendedGenuine Hotels.com guest review
"Nice hotel, helpful staff, close to airport"
The staff at the hotel were very nice. I did not like the state of my first room (I travel a lot and have very high standards, but for most the room would have been totally fine) and they quickly got me another room and made sure it was very clean. The breakfast was better than standard hotel offerings, and the staff was very hygienic and friendly. […] The hotel was much better than other similar priced options in the area, so I will stay here again the next time I have to visit my inlaws. The area is industrial, but very lose to 95 ( the main artery of RI) and the airport. Read moreGenuine Hotels.com guest review
"Close to providence and airport"
Excellent service, nice breakfast, clean and comfortableGenuine Hotels.com guest review
"Very Relaxing & Pleasant Stay"
The staff could not have been any more accommodating! My wife and I travel often and were truly surprised and delighted at the service provided by this hotel. Our room was clean and all of the furniture was in great condition, the bathroom clean with plenty of towels, the bed comfortable. Breakfast was better than most of the other hotels where we have […] stayed. The shuttle service from the airport was excellent and timely. They even offered to take us to a local restaurant of our choice for dinner and then pick us up instead of having to take a cab!! The driver (Dave) had a great sense of humor and was very personable. We will DEFINITELY stay at this hotel when we come back to Rhode Island!! Read moreGenuine Hotels.com guest review
The hotel was very clean and smelt clean as well! Very convient location. Great Hotel, breakfast was great as well. Only thing would have been nice to have a washer and dryer to public use, great idea for athletes.Genuine Expedia guest review
"Nice hotel...but bad bathroom"
Hotel was nice and staff was helpful. Unfortunately, the bathroom was terrible...no fan, toilet did not flush right, and the shower spray felt like I was in a mist. Not sure if all rooms were like this or not. I was staying just one night and I arrived late at night and did not become aware of the issue until the next morning so I did not move my r […] oom. Read moreGenuine Hotels.com guest review
The room was very clean as were the Spa and pool area. The breakfast was more than expected. We would stay here again when we need to be in the area. The hotel is close to many amenities in Rhode Island.Genuine Hotels.com guest review
Much better than any other HI Exp that I have stayed in. Very clean and close to a number of decent resturants. Rooms were nice size. Only a couple minutes from the airport and not in the flight pattern.Genuine Hotels.com guest review
"Need new couches"
My daughter slep on the couch and found the mattress very thin. Next morning her back was hurting. Now very good for the price.Genuine Hotels.com guest review
This hotel looks much better on the outside than the inside. When I checked-in, my room's heater needed to be activated by maintenance, then I had no control over the temperature. I awoke at 3am because it had risen to 81 degrees F. They were kind enough to move me to a "suite" which had a second TV, couch, refrigerator and microwave in a very unappealing […] and dark space. The lack of temperature control persisted in this room as well, though not quite as bad. The bathroom appeared dingy with very little counter space around the sink and dirty-appearing tiles. Water pressure in the shower is among the worst I've ever experienced (literally). I've stayed at several other hotels in the area, at least 3 of which are typically less expensive and much, much more comfortable. I booked this hotel based upon user-ratings, which are so far off from my experience. Read moreGenuine Expedia guest review
For three days, no coffee was left in the room for the coffeemaker. One day, the bathroom was not cleaned (although the bed was made). I was unable to print anything in the business center. On the plus side, the breakfast was good and I was happy to have a daily newspaper available.Genuine Expedia guest review
"So easy to get to!!!"
Loved it, the pool and jacuzzi were so clean and the breakfast was excellent!! Bed was on the firm side, not bad though....Excellent value for the price!!Genuine Hotels.com guest review
"no waterfront room!"
My only problem with my stay is that I paid extra for a water front room and didn't get one. We have stayed here before and had a room with a balcony looking out at the harbor. This time those rooms were nder construction and we had a room overlooking the park, not the water with no balcony. So it seems that I paid the extra money for nothing!Genuine Expedia guest review
Booked on Hotel.com on same day of stay. Room available then 1 hour later unavailable..booked to another hotel.. hour later room opened up so back to Holiday Inn. Gave us an upgrade next to the elevator. Room clean except for gum embedded in rug in room walkway. Unfortunately for us the customer above us were very noisy througout the night closing sliding […] door frequently and a major yelling fight in hallway about 400 a.m. Not a good nights sleep. Read moreGenuine Hotels.com guest review
Nice for business.Equipement a litle outdated.Genuine Hotels.com guest review
"Clean but a Little Worn Down."
Overall very good. Very clean, very comfortable. A good value. Two areas that need improvement. First, although clean, some of the surfaces look like they've reached their age limit: the bathroom surfaces were worn, almost as if from overcleaning than from overuse. Second, the room doors are very loud. Every time anyone came or went into one of the […] rooms anywhere near mine, I could hear the slamming of the doors. Overall very good, though: I would stay there again. Read moreGenuine Hotels.com guest review
"great hotel for providence college visits."
clean. no problems, quiet. convenient to providence.Genuine Expedia guest review
A very pleasant stay. The breakfast was very good. Pet friendly.Genuine Hotels.com guest review
"Comfortable, clean, reliable hotel"
Like all Holiday Inn Expresses, this one was clean and predictable. The eggs at breakfast were unusually good. The coffee was dreadful.Genuine Expedia guest review
"Disappointed with Holiday Inn"
We had a room with a sofa bed and were travelling with a family. The sofa bed was literally broken on one end and the mattress on the sofa bed felt like a bunch of springs. After a long day of driving, it was disappointing to sleep on this bed of spring ! The front reception could not care less about our situation :( They were pretty rude !Genuine Expedia guest review
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