hotel was overall nice the pull out couch has dirt and sheets had not been changed prior - that was issue pancake machine was broken for breakfast which was tough when kids wanted that obly .Genuine Hotels.com guest review
"Affordable Family Friendly Hotel"
We had a wonderful experience. Staff was very helpful. Room was very good. Convenient to Providence and other Rhode Island attractions.Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Warwick-Providence (Arpt) Dear Anonymous, We greatly appreciate you taking the time for your kind words and feedback. I am delighted to hear you felt well accommodated We look forward to welcome you back soon!!!!! Thanks, Asma Siddiqui Front Office Manager
expected more. pancake machine was broken for breakfastGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Warwick-Providence (Arpt) Dear Anonymous, I do apologize for the inconvenience caused with the pancake machine. The pancake machine was down for a few minutes during breakfast hours for a belt that had to be changed ,which was taken care of immediately. We do hope to welcome you back for a better experience. Asma Siddiqui Front Office Manager
"Picking up son from URI"
The room was very nice, clean, large, and comfortable. If there was one negative, the water pressure in the shower was low. Breakfast was plentiful We did not make it to the pool or work out facility.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Warwick-Providence (Arpt) Dear Ron Brown, Thank you for staying with us.We greatly appreciate you taking the time for your comments and feedback.Our shower heads do have different settings which can be adjusted for your comfort. Hope to welcome you back soon!!!!
Sheets were not clean, bathroom water did not work so had to be moved to a different room in the middle of the night. The new room had a bathroom that worked but the hair dryer was broken. Told this to front desk and they did nothingGenuine Expedia guest review
Very comfortable stay and convenient to many restaurantsGenuine Expedia guest review
"Unsafe and without deadbolt"
I stayed at this hotel on my way from Boston to NYC. I liked the hotel until while I was in the shower at 8.10 in the morning the maid entered the room even though I have loced the door with the boltlock. I verfified later that the room keys actually overrun the deadbolt and therefore do not give any protection. Also that the cleaning crew arrived at […] 8:10 is way to early to wake up the guests, I have never experienced the cleaning crew arrive before 9 in any hotel. The hotel is also under maintenance. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Warwick-Providence (Arpt) Dear Marius P, Thank you for staying with us .I do apologize that you had to experience this during your stay.Our house keeping staff is aware of not to enter a room with a Do not disturb sign on the door.Our property will be going through renovations starting in July ,I do hope to welcome you back with our renovations being completed for a greater experience. Asma Siddiqui Front Office manager
Excellent Staff!!!! Big thanks To Sam, Mallory and Jamie.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Warwick-Providence (Arpt) Dear Anonymous , Thank you for choosing Holiday Inn Express for your stay.I do appreciate you taking the time for your kind comments.I will let Sam ,Mallory and Jaime know of your feedback. Hope to see you soon!!!! Asma Siddiqui Front Office Manager
Hotel was good service wasn't great. Used the jacuzzi and it was freezing we called the desk said they would send someone right over a half hour later no one showed up. When reported all we got was a sorry. Very disappointing only reason we booked this hotel was for jacuzzi.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Warwick-Providence (Arpt) Dear Miranda , I would like to thank you for your feed back and apologize for your experience with the Jacuzzi. Your review will be used to consider further improvements. I hope you will give us another opportunity to welcome you back !!! Asma Siddiqui Front Office Manager
Everything was great. I only wish the front desk was SPECIFIC in telling me that they would be putting a $20 "pending" charge on my debit card. It affects the balance of my account and I had just enough money in my account for checks that I had written. That aside, they were extremely friendly and helpful.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Warwick-Providence (Arpt) I am delightful to hear we were able to make your stay a great stay. Our Friend desk staff is trained to notify every guest about the incidental charge at check in. This is something which is a standard at almost all hotels. We do apologize for any inconvenience caused . Asma Siddiqui Front Office Manager
Terrrrrible! Dirty - phone didn't work - towels disgustingGenuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Warwick-Providence (Arpt) Dear Anonymous, I apologize for the inconvenience caused during your stay . We pride ourselves on our room cleanliness and room excellence. Asma Siddiqui Front Office Manger
Nice hotel close to the airport. Excelant shuttle. Room was fine except that the bathtub would not drain. Someone had pulled the stopper out to no avail. That was the only downside to the room.Genuine Expedia guest review
"a hotel at the airport"
if you are looking for a bed after you flew on a plane then go hereGenuine Hotels.com guest review
"Nice hotel but no stores or restaurants nearby"
The hotel was nice and clean. The pool was way to cold. The fitness center did not have any weights or machines.Genuine Expedia guest review
Everyone was professional and courteous. The breakfast buffet was wonderful, especially the pancake machine. Loved my stay and will definetly come back.Genuine Expedia guest review
"Not a bad place to stay at"
Not a bad place to stay. Breakfast is decent. TV didn't work however and the AC unit was very annoying.Genuine Expedia guest review
"Very Nice and reasonable price"
Great breakfast bar. Very clean and has nice amenities.Genuine Hotels.com guest review
This ways the only nice hotel to allow my to book a room being 18, this hotel was clean well put together and the staff was great I'll most likely book here again.Genuine Hotels.com guest review
"When the spa tub is down - you get a frown!!!"
We specifically went to this hotel because it had a spa tub (hot tub). We needed a little R&R away from our kids. We already were looking forward to a nice relaxing time in the hot tub before the day ended up being wet and rainy - it was especially needed after we were chilled to the bone. We walked into a hotel filled with kids (Boys and Girls Club […] visit for the weekend) - that was tolerable (how exciting for them). First thing we did was run upstairs to change into our suits - we got down to the pool area and found the hot tub DRY and the pool and gym filled with kids. HUGE DISAPPOINTMENT!! One maintenance person offered to have us shuttled over to the Marriot -although we thought it was nice he was trying to be accommodating that wasn't going to fit the bill - we were already cold. I immediately registered my disappointment with the front desk - no offer to make amends. We did learn that the hot tub had been down for at least 3 weeks. It certainly would be nice if the hotel would show when certain things listed as amenities are not available. We would have chosen another location. On another note - the room next to us decided to BLARE their music at 10p. We had to call down to the office for assistance. We were pleased that there was an immediate response to that issue. Overall the place was decent, but lack of a working hot tub seriously affected our stay. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Warwick-Providence (Arpt) Dear Amy-Jean Thank you for taking the time and writing this review. we do apologize for the Jacuzzi not being in working order for you .Due to high volume usage the Jacuzzi does need to be drained and refilled for the safety of our guests on a regular basics which can take a day or two. We hope to welcome you back in the near future. Asma Siddiqui Front Office Manager
Room heating system is on a motion detector. So while you sleep the heat never comes on all night.Genuine Hotels.com guest review
i stayed for one night and have no complaints. Room was very clean and comfortable. Nice breakfast too.Genuine Expedia guest review
"Great Service/Great Breakfasts"
The staff was great and the hotel was great. Only complaint was with the vending machines not working.Genuine Hotels.com guest review
very close to the airport, the hotel did smell like cigarettes, pain chips were all over the carpetGenuine Hotels.com guest review
"Excellent Front Desk Staff"
The people who greet you at this hotel are fantastic. They're courteous, pleasant and really want to make your stay comfortable. I've stayed at this hotel many, many (many!) times and it's the front desk and shuttle drivers that keep me coming back.Genuine Expedia guest review
"Easy in, easy out."
What I look for in a hotel is courteous service and clean rooms. I found both things at this hotel. Short, but great stay.Genuine Expedia guest review
We usually stay at Marriott Residence Inn during Christmas but you have to walk outside to get to the indoor pool and our grandchildren, 12 & 8, were staying with us so we decided on this hotel as you don’t have to walk outside on a cold December day. However, when we arrived they told us the pool was broken and we could use the pool at their sister […] hotel miles down the road. I didn’t want to walk outside a few hundred feet never mind take a shuttle to another hotel in a wet bathing suit. The front desk said they couldn’t give us a room at the sister hotel or give us any money back because we booked through a 3rd party,Hotels.com. After some back and forth at the front desk the story changed from broken to the pool’s water temperature was only 71. It certainly was too cold for us but not too cold for an eight year old boy but his brother only used the hot tub. Other than that the room was neat but the beds should have been replaced a long time ago as both were really soft and one actually sagged. Also, the bathroom vent fan didn’t work and the toilet moved and the second day they didn’t leave any bath towels which I discovered after my shower. Next year I will switch back to the Marriott Residence Inn and take the short cold walk to the pool. Read moreGenuine Hotels.com guest review
A .EXCELLENT HOTEL VERY CLEAN,CONTINENTAL BREAKFASTGenuine Expedia guest review
spent little time in my room. bed comfortable. met my expectations. was a one night stay. free breakfast buffet was a 7 on a 1-10 scale.Genuine Expedia guest review
"Didn't know we stayed next to the airport!"
The hotel is across the street from the Providence airport but it was so quiet you'd never know it. Only issue was that the chemicals in the pool are VERY strong.Genuine Hotels.com guest review
"Excellent facilities, misleading reservation"
Beautiful place, lots of space, very clean, pleasant staff, excellent condition. Not sure if it was Expedia or Holiday Inn but we paid for the room ahead of time (debit card). After returning home we found an extra $20 charge on our debit, no warning and no explanations given. WIll not use Expedia again nor stay at Holiday Inn. $20 is not a lot but […] when cash is taken arbitrarily and unexpectedly from bank cards...not a good thing. Read moreGenuine Expedia guest review
I used the hotel for one night for the nearby Pumpkin Spectacular event. Then afterwards we headed downtown. Everything was relatively nearby but definitely not walking distance to anything. The bed was extremely comfortable.Genuine Hotels.com guest review
"Nice hotel close to airport and main highway"
The rates were good. The hotel is very close to the airport, car rental place, and main highway. The hotel was clean. Hotel staff was nice and helpful. Breakfast was okay. Overall, if the price is right, then I would stay at the place again if I'm in the area.Genuine Expedia guest review
"Toilet and bed issues"
We stayed at this hotel two different times and different rooms during the week. The first room had problems with the toilet not flushing. A man came up late that night with a plunger, and the problem seemed to be resolved. Next morning we had to request a plumber because the problem was not fixed, but when we got in that next night it worked fine. On […] our second stay at the end of the week, we had an air conditioning system that had a steel platform sticking into the bed from the wall, so that you couldn't walk on that side of the bed but had to climb over or get in from the other side. Good thing about the hotel is that it's very close to the airport, which was convenient. Bad things about the hotel are listed above. Exercise room had no remote control. Couldn't figure out how to work the TV. A hotel employee came in and searched for the remote, said he would ask up front, but never saw or heard from him again. Read moreGenuine Expedia guest review
"Great Hotel. I would stay there again"
the roim was clean ans spacious. The hotel staff acted in a courteous and professional manner. The continental breakfast had good selections. It had all of the amenities that you would look for in a placr to.stay over night. The location near the.airport would be good for business travelers. The only doenside is that a car would be needed to get around.It […] is not an urban area although the hotal does offer shuttle service. We did not usr . I would definately stay here again Read moreGenuine Expedia guest review
Outside and lobby looked great, but rooms were worn and dated.Genuine Expedia guest review
"Do reservations mean anything?"
I had reserved a Room with a king size bed. We were assigned a handicapped room with two queen size beds, right near ice machine and elevators. No bath tub, poor shower and inaccessible outlet for the coffee pot. Never again!!Genuine Expedia guest review
Bed bugs in room 315 Stay away from this hotelGenuine Hotels.com guest review
I basically have no complaints on this hotel just the area is very industrial, however, we were not site seeing in the area mostly in providence. Close to highway and great complimentary breakfast!Genuine Hotels.com guest review
"Pleasant respite from the Airport"
I appreciated the welcoming atmosphere at this hotel. While it is convenient to the Airport it is nestled in pines that give it a rural atmosphere. I felt welcomed by the staff who were more than pleasant. The room was great...I also enjoyed the pool/spa where I was able to undertake my physical therapy exercises. The only problem was the typical hotel […] breakfast...I spent nearly three weeks in hotels and favored those that cooked breakfasts to order. Read moreGenuine Expedia guest review
"Breakfast was fine."
Need to be cleaned more often. Dusty furniture and tabletop.Genuine Expedia guest review
sheets didn't seem clean- concern about key not workingGenuine Expedia guest review
"Review of this hotel"
I would never recommend this hotel for family vacationGenuine Hotels.com guest review
I still can't understand why this hotel is only rated 2.5 when it should be a 4. So it doesn't have a restaurant but who cares since it is surround by great places to eat. the staff is very nice and accommodating and the breakfast is awesome. the hotel is clean and well maintained and pool, hot tub and business center were nice. hotel is close to everything. […] i come to RI every year and this is where I will stay from now on Read moreGenuine Hotels.com guest review
It was a nice room for the price. It would have been nice if there was a little more room. We had a sleeper couch and 2 beds and when the couch was open there wasn't much room.Genuine Hotels.com guest review
"Horrible experience. Extremely uncomfortable beds!"
We were party of 4 adults and had opted for a room with 2 queen beds and a regular bath-tub (not a roll in). When we checked in, the front desk supervisor, Michaela, said she is giving us a room with 2 queens. We only had enough time to put our bags in the room and we left only to come back late at night and did not pay attention to the size of the […] beds. First of all the beds were EXTREMELY uncomfortable and of cheap quality. You couldn't move without the other person bouncing right off. They were of cheaper quality than my undergrad dorm room twin bed. Not only did we realize that the beds were super uncomfortable, they were also much smaller than a queen. Instead of making a racket at the front desk at night, we decided to suffer through the night on 2 double beds. Needless to say, none of us slept that night. the next morning when i went to speak to Michaela, I asked her what size beds are in the room we were staying in. She said it is a room with 2 double beds, not queen. Even after she saw our reservation which said queen beds, saw the room she is giving us which was 2 doubles and told us on our faces that she is giving us two queens. I don't understand how someone, a supervisor can make a mistake like that. And the kicker is, that all she could say was that people are entitled to make mistake was offering us a discount/upgrade on our next visit to that hotel. Or rewards points instead of a good night's rest. NO THANK YOU VERY MUCH HOLIDAY IN EXPRESS! Read moreGenuine Expedia guest review
"Best value not far from Newport RI..."
Great hotel with helpful staff and free shuttle service to area restaurants. We stayed here while picking up our son who was ending a 2 year church meeting. The free breakfast buffet was excellent, our room was immaculate and the service was done with a smile! Thank you, would recommend it again and again....Genuine Hotels.com guest review
Rooms were dated, the breakfast and dining room was clean, and the breakfast was really good. Pool and jacuzzi, were clean and private.Genuine Hotels.com guest review
"Great Hotel located in Warwick RI"
I've stayed in many HI hotels and this is by far the nicest one. I guess it all depends on the area where HI is located at.Genuine Hotels.com guest review
"Love the Chocolate chip cookies!"
We stayed here after 22 hrs of flying. It was very convienent to the PVD. Front desk staff was very friendly. There were large soft bake choclate chip cookies at the front desk too die for when we checked it and i was sold from that point on. The room was very roomy, clean and inviting. Easy access to major highways and convienent for travelers using […] PVD. I will be back here two more times in the next month and a half. Would highly recommend for travelers, business and leisure. Read moreGenuine Hotels.com guest review
"Great place to stay in Providence"
Great hotel, great staff. Very clean and comfortable.Genuine Expedia guest review
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