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"Nice hotel"Reviewed by a Hotels.com guest on May 5, 2012
I booked this hotel for my mother and her brothers for a short family get together while visiting their sister in Jax Beach. They all said it was clean and nice--esp loved the breakfast, could not believe it had so much variety of diff foods and they said it was delicious! Only dissatisfied thing is that when I made the reservation, they said the room had two doubles and a sofa bed, but found out when they checked in the hotel had no such thing--so kind of squished with 3 grown people in one room. But overall they enjoyed the trip and would stay there again.
"cool stay"Reviewed by a Hotels.com guest on May 5, 2012
I am easy to please. A bed, and a fridge, and a microwave so I have the freedom to hold my own food if I'd like. Not like I'm in prison. The free breakfast buffet was great. I was surprised at the quality of the food.
"Great stay for the money"Reviewed by a Hotels.com guest on May 5, 2012
Room had a nice layout and was clean.
"Better Than Expected!"Reviewed by a Hotels.com guest on May 5, 2012
Flew down to Jax for a wedding. Decided to stay on the Beach. I had a King Oceanfront, put My Mom and sister in an Queen double Oceanfront. Location is perfect, loved sitting with family around the fire pit at night. The rooms and beds quite comfortable. View from balcony fantastic! Only thing missing was room service. Can't wait to come back.
Reviewed by a Hotels.com guest on May 5, 2012
This guest did not leave a comment.
Location.
Situated in the heart of Jacksonville, Hyatt Regency Jacksonville is a family-friendly hotel close to Jacksonville Landing, Alexander Brest Planetarium, and Friendship Park. Also nearby are Jacksonville Symphony Orchestra and Jacksonville Historical Center.
Hotel Features.
Hyatt Regency Jacksonville has an outdoor pool, a spa tub, and a sauna. Public areas are equipped with wireless and wired high-speed Internet access (surcharges apply). This 3.5-star hotel features business amenities including a business center, small meeting rooms, and a technology helpdesk. This green/sustainable hotel offers a restaurant and a bar/lounge. The staff can arrange concierge services, wedding services, and event catering. Additional amenities include a fitness facility, multilingual staff, and gift shops/newsstands. Guest parking is available for a surcharge.
Guestrooms.
The 963 air-conditioned guestrooms at Hyatt Regency Jacksonville include iPod docking stations and coffee/tea makers. Beds have signature bedding, triple sheeting, and down blankets. Wireless and wired high-speed Internet access (surcharge) is provided. Televisions are equipped with premium cable channels and pay movies. Bathrooms offer shower/tub combinations, hair dryers, and complimentary toiletries.
Additional amenities include irons/ironing boards and clock radios. In addition, amenities available on request include refrigerators, a turndown service, and wake-up calls. Housekeeping is offered daily.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
A Green / Sustainable Property - First Party Certified
This property has performed a self-assessment, also known as First Party certification, of its sustainable tourism practices through Florida Green Lodging Program thus taking steps to understand its impact on one or more of the following: environment, community, cultural-heritage, the local economy. The property's claims have not been independently verified by a second or third party certification program.
Trellises Restaurant - Overlooking the St. Johns River, this casual restaurant offers a la carte dining, along with a sumptuous buffet breakfast served daily. The menu features creative seafood and regional specialties.
JAXX Sports Bar - Guests can enjoy appetizers, daily drink specials, or select regional specialties from the full menu. Five plasma TVs show sporting events. Open from 5 PM to 1:30 AM.
Currents Lounge - Guests can stop by for Starbucks coffee in the morning, dine from the full menu or have cocktails and a light bite in the afternoon, and relax with specialty drinks and desserts in the evening. Four plasma TVs and complimentary wireless Internet access are available. Open from 6 AM to midnight.
The Jacksonville hotel has a rooftop outdoor splash pool with a sundeck, spa tub, and lounge chairs. A fitness center overlooks the St. John's River and includes stationary bikes, treadmills, free weights, a weight machine, towels, water, a TV, and a sauna.
The Atlantic Ocean and Jacksonville's white-sand beaches are within 20 miles of the hotel. Golfing at the world-famous Sawgrass Oceanside Course is 22 miles away.
The recreational activities listed below are available either on site or near the hotel; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"One night stay."
Room temperature was comfortable, but the unit would not get the room cooler even though it continued to run.
"Hyatt Regency for a recent business conference"
I recently stayed at the Hyatt for a conference and have to say that the staff was wonderful. There were other groups and meetings but the facilities didn't feel crowded. The breakfast at Trellises was wonderful. Servers were very pleasant. The hotel is a short ride ($5-6 cab fare) from some really nice restaurants. Beautiful to overlook the water. […] I'd come back again. Read more
This guest did not leave a comment.
Thank you for staying at Hyatt Regency Jacksonville Riverfront! We appreciate your business and look forward to your next stay.
1 response by Hyatt Regency JacksonvilleThis guest did not leave a comment.
This guest did not leave a comment.
"The Hyatt-close the Jax Landing"
I booked 2 days/2 nights at the Hyatt Regency in downtown Jacksonville to enjoy a weekend away, with no husband, no kids, just ME! Since I paid for my stay on hotels.com, the check-in procedure was very smooth. The women/men at the front desk were very polite through the very short, but informative process. I told the front desk associate the reason […] for my stay, and she hookd me up by giving me a room overlooking the St Johns River, a beautiful sight, for sure. This hotel has two options for parking your vehicle, self-park or valet parking. The cost is very reasonable, so I highly recommend using the service. I was informed of the restaurants and bars inside the hotel, which were very romantic, all of the tables were lit by candlelight. This hotel is very clean, even the air vents, which is usually overlooked at other hotels. Every hotel employee that walked by said "hello". I felt like a princess in a castle! The Hyatt is also within walking to The Landing. Read more
Thank you for staying at Hyatt Regency Jacksonville Riverfront! We were so pleased to hear you felt like royalty during your getaway! At Hyatt, our goal is to provide 'authentic' hospitality and it sounds like we delivered! We hope to see you again in the future!
1 response by Hyatt Regency JacksonvilleThis guest did not leave a comment.
"Great Hotel"
Stayed her for the Gatorbowl. Close to everything.
Great hotel, but hidden fees even after paying online. I had to pay an additional 30 bucks a night to check in . I didn't care to pay it, but because they couldn't explain why it made the servicing a bad experience
"New Years Eve/Gator Bowl Weekend"
The Hyatt could not be in a better place. Excellant staff. We stayed three nights and did not want to leave. Thanks Jacksonville for a great memory.
"Convenient Location"
I attended an event at the Florida Theatre and the Hyatt was located two block from there. I had an late evening event and an early morning flight and did not want to travel far when the event was over. The Hyatt was very nice.
This guest did not leave a comment.
This guest did not leave a comment.
"Hyatt Regency Jacksonville"
If you do not have a vehicle you are out of luck. $50 round trip cab fare to get to any kind of shopping!There are places to eat close by but that is it. Housekeeping was poor. I was out of the room at what I consider to be prime housekeeping times but they never came at that time. They only came when I was in the room. Inconvienent. for the 3 days […] I was there they managed to never clean the room (I only asked for some fresh towels because I wasn't going to go to the bar and drink $6.00 drafts while they cleaned my room). View was great (River view room recommended) and the front desk staff went absolutely out of their way to make you feel welcome. That was refreshing but not enough to make me think I would stay there again. Read more
Thank you for staying at Hyatt Regency Jacksonville Riverfront. We appreciate you taking the time out of your busy schedule to give us feedback on your most recent stay. Your recommendation was spot on, our view rooms are amazing and we were so glad you enjoyed them as much as we do. We were also delighted to hear you had wonderful encounters with our front office associates; however we apologize for the timeliness of our housekeeping staff during your visit. We again, thank you for your review and we look forward to your return visit.
1 response by Hyatt Regency Jacksonville"nice place -beware hidden parking fees"
the only problem i noticed with this hotel stay was that they charged $15.00 a day for parking that wasnt told to me up front
Thank you for taking time out of your busy schedule to write a review of Hyatt Regency Jacksonville Riverfront. We appreciate your overall scoring of a ‘5’; however we apologize that you were not told upfront about the self-parking fee. We will be sharing your comments with our associates to ensure other guests do not feel the same way. We look forward to seeing you again in the future!
1 response by Hyatt Regency Jacksonville"Hyatt Regency in Jacksonvill"
Rooms are very out dated. They need major remodeling. Not wort the money. The staff were nice.
Thank you for staying at Hyatt Regency Jacksonville Riverfront. We appreciate your positive comment regarding our associates. At Hyatt our goal is to provide 'authentic' hospitality and it sounds like our staff delivered. We hope to see you again in the future.
1 response by Hyatt Regency Jacksonville"Expensive, unsupervised young kids at the pool"
Expected more, got very little. The surrounding neighborhood did not seem very safe. If you need to purchase (in store) food or drinks, do not wonder around the neighboring streets at night - stop before getting close to the downtown area where the hotel is located.
Thank you for staying at Hyatt Regency Jacksonville Riverfront. The hotel has a great location on the St. John's River and walking distance to The Jacksonville Landing. We hope you will come back and give the area another chance. New restaurants and stores are opening up all of the time.
1 response by Hyatt Regency Jacksonville"5 Star"
I only stayed at this hotel for 1 night but i'm so glad i did. The staff is super friendly. The location and view is magnificent. I really enjoyed my stay and would stay again when i'm in town!
Thank you for your warm comments regarding Hyatt Regency Jacksonville Riverfront. We were pleased to hear you enjoyed all aspects of the hotel and Jacksonville. Hyatt Regency Jacksonville has the best vies in downtown Jacksonville. We look forward to seeing you again in the near future! Please recommend us to your family and friends. Sincerely,
1 response by Hyatt Regency Jacksonville"Hyatt Regency near Jacksonville Landing"
We really enjoyed our stay at this great hotel. The staff was the most friendliest staff I have meet throughout my hotel stays. I will recommend you to my friends and I will be returning.
Thank you for choosing Hyatt Regency Jacksonville Riverfront as your hotel of choice while in Jacksonville, FL. We were so pleased to hear that you enjoyed our stupendous staff members. At Hyatt our goal is to provide ‘authentic’ hospitality and it sounds like we were able to deliver. We look forward to seeing you again in the near future! Please recommend us to your family and friends. Sincerely,
1 response by Hyatt Regency Jacksonville"HYATT DOWNTOWN JAX"
The friendliest hotel I have EVER stayed at !!!!!!!!!
Thank you so much for the positive comments regarding your previous stay at Hyatt Regency Jacksonville Riverfront. We were glad you enjoyed all that Jacksonville has to offer, especially our great service! We look forward to having you stay with us again in the near future and please be sure to recommend us to your family and friends! Best Regards,
1 response by Hyatt Regency JacksonvilleThis guest did not leave a comment.
This guest did not leave a comment.
"details need attention"
The hotel was v nice and the staff really good if there was an issue they delt with it details for this kind of rate the TV remote should work fully not 'sort of' there biz office was under renovation and the substitute was pretty usless - not good for the biz traveler trying to print something...
Thank you for taking time out of your busy schedule to review your stay at Hyatt Regency Jacksonville Riverfront. We are glad to see you enjoyed your overall stay, however we were sorry to hear you had a few mishaps. Our business center has officially re-opened today. If, in the near future you stay with us again and have issues printing, there will be an attendant in the business center Monday to Friday from 7am to 7pm. After that, you may visit our guest services desk and it would be their pleasure to assist you. We hope to see you again soon.
1 response by Hyatt Regency Jacksonville"HYATT REGENCY JACKSONVILLE RIVERFRONT"
i checked in late at night, the desk clerk was very pleasant and actually gave me a room on the top floor with the best view in the hotel. Room service was fast and my order was accurate. My only complaint was that my alarm clock in my room did not work.
"Jacksonville Hyatt - on the river"
We had the pleasure of staying in Jacksonville recently for 5 nights, going for a conference and staying extra days to explore The Hyatt was alright, but the management needs to spend more time in training. Every morning I called and asked if the bed be made up correctly - the bottom sheet wasn't tucked in on both sides and would come off - nothing […] like sleeping on a mattress. We had breakfast included and learned after the first day not to do the buffet (fruit and yogurt was good, but everything else tasted like it had been sitting way to long). On Sunday the manager brought out our food and asked if we needed anything else. I asked for a coffee refill (as my cup was empty). There was a coffee pot within arm's reach, but instead he called across the room to our waitress to bring it. So we waited. After this example of "management" we realized why there were so many holes in the service. Read more
This guest did not leave a comment.
This guest did not leave a comment.
"Not Kid Friendly"
The overall of the hotel stay was Okay. For the luxary of the Hotel I would have though they have better service for family with children. The service in the room had no activities for kids, the televison channels should be kid friendly . But the view was great. The maid service was also great. And the overall service was great.
Hyatt Regency Jacksonville Riverfront management staff would like to thank you for taking time to review your most recent stay. We were glad to hear you enjoyed your interactions with all staff members and that your room was cleaned to your specifications. Hyatt Regency Jacksonville strives to provide ‘authentic’ hospitality and it sounds like we were able to deliver for the most part. We were however sorry to hear that you did not find our accommodations kid friendly. Our hotel has numerous amenities for children including an outdoor swimming pool along with board games for use during your stay. We look forward to seeing you in the near future!
1 response by Hyatt Regency JacksonvilleThis guest did not leave a comment.
Very convenient for the Gate River Run. Disappointed that the rate is now much lower than I paid just a few days ago.
Hyatt Regency Jacksonville would like to thank you for your positive comments regarding your most recent stay. We hope to see you again and next year's Gate River Run! Sincerely,
1 response by Hyatt Regency JacksonvilleOnly complaint is that the hotel is not easy to get to in the downtown area full of "one way" street. However, once there the view on the river is breathtaking.
This guest did not leave a comment.
This guest did not leave a comment.
"Incredible Service"
I arrived at the Hyatt Jacksonville and was immediately greeted with enthusiasm. Everyone from the valet attendant to the room service staff were welcoming. The view of the river from my room was beautiful. The room itself, immaculately clean. I would stay here upon every visit to Jacksonville.
Hyatt Regency Jacksonville's management team would like to thank you for taking time to write such a positive review of your previous stay. Our goal at Hyatt is to provide ‘authentic’ hospitality and it sounds like we were able to deliver from the time you arrived at valet. If you are ever back in Jacksonville, we hope you select to stay at Hyatt Regency Jacksonville again!
1 response by Hyatt Regency Jacksonville"Hyatt-Regency Riverfront in Jacksonville, FL"
I stayed during the annual UGA-UF college footbsll gane. Room was perfect. Location is great, as it is right in the middle of Jax. It was within a short walking distance to the football stadium. Beautiful view of the St. Johns River. Only problem I had was that all guests were required to wear a green arm band in order to get in. And by require, I […] mean the lady at the front desk said that if we lost them, we would not be allowed back into the hotel. This was rediculous to mean and my group. We had to wear these for 3 days straight, in the pool, shower, everywhere. Read more
Thank you for your review of Hyatt Regency Jacksonville Riverfront. Hyatt Regency Jacksonville is located in a prime location when it comes to events that are taking place at Everbank Field. We apologize that you felt that the wrist bands were ridiculous, however we do it for the safety of our guests. We look forward to seeing you again for next year’s UGA-FL classic!
1 response by Hyatt Regency Jacksonville"Hyatt Jacksonville"
Beautiful hotel! Great location downtown. Walking distance to everything. Close to great restuarants!
We are delighted to hear of your great stay at the Hyatt Regency Jacksonville Riverfront. Thank you for taking the time to leave a review and we look forward to your next stay with us!
1 response by Hyatt Regency Jacksonville"great Location for Football Sunday"
Served its purpose by its location within 1 mile from the stadium. The concierge, parking & bell hops were very pleasant & helpful to us. Good stay for the price..
The management team at Hyatt Regency Jacksonville Riverfront would like to thank you for your positive feedback regarding your stay. Hyatt Regency Jacksonville is located in a prime location when it comes to events taking place at Everbank Field. We were also glad to hear that all of your encounters with our staff were pleasant. Thank you again and we hope to see you again in the near future!
1 response by Hyatt Regency JacksonvilleThis guest did not leave a comment.
This guest did not leave a comment.
"Great Hotel"
Great Hotel, but make sure you know that it is on the opposite side of the water from all the good hotels etc...
"jax downtown"
pool bar not open ,sports bar not open. no ammities in the room. had delux river view room paid a lot extra, no fridge, no microwave, internet 14.95 a day. a tv from 1960 like 10 stations a bathroom from 1970 had to go to three floors to fine a vending machine that wouldnt steal your money then dispensed a 12oz bottle when a 20 was written on the button. […] come on now this is a hyatt regency not motel 6 . dont waste your money Read more
This guest did not leave a comment.
"Great for attending the Florida Theater."
The hotel was nice. The people friendly. The room was clean and all things worked as expected. It was 1 block from the Florida Theater where the concert was that we attended so that was a very good thing. There was almost nothing else in the area worth seeing. We should have taken the water taxi over to riverwalk, perhaps. The Trellis restaurant was […] good but not much choice. Read more
The management team at Hyatt Regency Jacksonville Riverfront would like to thank you for your positive feedback regarding your stay. You are correct; the hotel is in a great location! Not only are we close to the Florida Theater, but we are adjacent to the Landing - a hub of activity for the city - our downtown Jacksonville Florida hotel is an ideal fit for leisure or business travelers.
1 response by Hyatt Regency Jacksonville"Jacksonville Hyatt"
Nice hotel in convenient location. Biggest plus was the Duval county courthouse parking lot is next door and the large lot is free to park on on weekends, well lit, and not very crowded.
"4th of July Fireworks!"
Great location to view the fireworks display! Watch from the airconditioned comfort of your riverfront room. My 5 year old Grandaughter even got to see a pod of dolphine swim playfully by! Very close to the Landing, restaurants shops etc, if you want to go immerse yourself in the crowd for awhile.
"Hyatt Regency Downtown Jax, Is a Gem"
This hotel is everything you would expect at a 4star hotel. I can not find one thing to complain about. Customer Service is excellent. Condition of hotel was excellent. All staff were courteous and friendly. We have stayed here on several occasions, and most definately will stay again.
Hyatt Regency Jacksonville Riverfront's management team would like to thank you for your feedback regarding your stay. We were glad you enjoyed the comforts of our hotel. We were also glad to hear that all of your encounters with our staff were pleasant. Thank you again and we hope to see you again in the near future!
1 response by Hyatt Regency JacksonvilleThe way I was treated at my arrival should have signaled the way the hotel operated but I ignored it. After we got to the room, the wine and chocolates didnt arrive at the time they said they would. We left the hotel room to go out to eat and returned to find the smallest bottle of wine that I have ever seen and four pieces of chocolate, not much of […] an apology if you ask me. Overall the room was just ok. Nothing really fancy about it other than the view. I guess thats what the price tag was for. In the future, I wont be going back to this hotel. Read more
This guest did not leave a comment.
This guest did not leave a comment.
This guest did not leave a comment.
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