Extended Stay America - Richmond - Hilltop Mall - Richmond

the only thing that I didn't like was when the fire alarm went off Sunday morning at 4:20. Since I was up, I went ahead picked up my stuff and left early.

Genuine Expedia guest review

Noise is the concern as the walls are paper thin and it sounds like family's are living at the hotel. It is a place to sleep at a cheeper price, saving around fifty dollars a night than a nearby competitor hotel.

Genuine Expedia guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

room was nice. found hair on my pillow but other than that, nice stay!!!

Genuine Hotels.com guest review

Wasn't the cleanest extended stay I've stayed at.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

It's okay. needs more maintenance on Bathroom noise caused by the ventilation fan. Bath tub curtain needs to be cleaned.

Genuine Hotels.com guest review

We had a non smoking room but the hallway and the elevator were so bad that we could hardly get our breath. Some times the elevator didn't work so we had to do three flights of stairs with a disabled guest. The carpet was so dirty that we did want to step on it with bate feet. will not stay here again.

Genuine Expedia guest review

I felt comfortable enough to walk barefoot in the room.

Genuine Expedia guest review

Overall it was a nice stay. It was quiet and comfortable. The only thing is that it would have been nice to have shampoo in the bathroom instead of having to run down to ask for some at the front desk. Suggestion: Ask guests if they will need any shampoo upon check in time. Having to send someone down to the desk to ask for shampoo was VERY incon […] venient. Read more

Genuine Expedia guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Grerat place to stay while away from home for work. Great staff and service. The only problem i had was the cleaning staff did not close my door all the way so my room was unlocked for most of the day nothing was stolen or missing though.

Genuine Hotels.com guest review

Good amenities. Good amenities. Good amenities. Close to restaurants and shopping.

Genuine Expedia guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Nice hotel with wonderful staff

Genuine Hotels.com guest review

I guess the hotel is in the middle of remodeling, there were tears on the wall and lights. Overall, I needed to rest so the bed was comfortable and it was quiet for a Friday night.

Genuine Expedia guest review

Hotel room was dirty- the fridge had left food stains in it and mold and we found peanut shells underneath the bed. It was obvious that the bare minimum cleaning was done in between guests. Would not recommend to others.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

When I first arrived the air conditioner was broken and I was very hot in the hotel, I'm just used to living in a cold room Even though the hotel was booked they found me a room I was quite pleased They don't have much of a breakfast so I'd say don't plan on eating just that unless you eat like a bird lol otherwise the room was a great size we got a […] full kitchen and fridge which was nice I will be staying at Extended stays more often now Read more

Genuine Hotels.com guest review

I thoroughly enjoyed my short albeit wonderful stay here in Richmond. Great room and spacious too. Loved the customer service support ad well.

Genuine Hotels.com guest review

Great place to stay

Genuine Hotels.com guest review

We got there about eleven at night. The hotel was next to a mall so we circled the property for about 45 minutes. The lady who checked us in was pleasent, but she did not know the roads system. We were going fishing and a couple missed turns almost cost a ride under the Golden Gate. Maybe the front desk could print up map quest for the hotel guest upon […] request. Read more

Genuine Hotels.com guest review

Will not stay here ever again. Need to maintain better and need better customer service

Genuine Expedia guest review

the air conditioner did work in the room, so they gave us two single rooms.

Genuine Expedia guest review

Good service, good room, decent price. Pet friendly, kitty approved. Would stay again.

Genuine Expedia guest review

The bathroom was dirty when we arrived. The room was in decent condition but when the bathroom is dirty it make you wonder what else wasn't cleaned.

Genuine Expedia guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Stayed three nights,not once did housekeeping clean or make bed..even talked to them in the hallway and told them i was leaving so thought room would be cleaned while i was gone but it was'nt..air conditioner stayed running all the time and the buttons to turn it off did'nt work..last day worker came and replaced buttons but they still did'nt work..had […] to unplug it. Read more

Genuine Expedia guest review

When checking in, the room we were initially booked in was on the first floor. We were quickly accomodated when we requested an upper floor. The room was clean and inviting, however, we had an issue with the door that required immediate maintenance. Because maintenance wasn't available on the weekend, we were instantly given a different room right next […] door. Staff was great! Read more

Genuine Expedia guest review

The hotel was very nice. It was kind of noisey throughout the the night, but they stay was pleasant.

Genuine Expedia guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

it was very nice,the only issue i had was the coffee pot didn't work like it was suppose too.other then that i can see myself coming back.

Genuine Hotels.com guest review

OK, I get it that our room was on the first floor and they were remodeling from top floor on down but sheesh. Only good thing is location and they let you bring your pets. We stay here every year for one night for a family gathering held nearby. Not sure we'll be able to stand it by next year. I put my shirt on my pillowcase so my face wouldn't touch […] it and tried to ignore the big stains on the box spring of the bed next to me. Read more

Genuine Hotels.com guest review

The carpets in the hallways and the room were very tatered and stained. It gave me an uncomfortable feeling right away. I could see the room was clean and one day I saw someone cleaning a room and she was cleaning everything. I do think I would feel better if they replaced the bed spread, it also is tatered and worn, it does not add to making one feel […] comfortable. I know Richmond is know not to be safe but I felt safe. Everyone I met were friendly and curtious. It is right by the I-80, which is good, and because of the trees around it was quite. I would not recommend this hotel to others but if you went in knowing it needs things to be replaced I don't think you would be that disapointed. Read more

Genuine Hotels.com guest review

Here is why: - carpet had large stains on it. It looked so dirty that we had to lay down bath towels. -live mosquito on the wall -LCD thermostat did not work -black mold on the tub spout and shower curtain -leftover hair on the sink faucet -bath towel had a yellow stain -bathroom door had speckles of food or grime -recliner chair was dirty -sound was […] dog barking inside the hotel possibly -dialed 0 to change room but no answer and we were stuck all of the above = horrible experience for room #236 Read more

Genuine Hotels.com guest review

This hotel gave me a non-smoking room as requested, but the room was clearly a smoking room and reeked of smoke. There were cigarete burns on the counters. I suffered a severe allegic reaction to the smoke in the room. Also this hotel needs to shampoo hallway carpets and agressively address odors in the hallways. The foul odors in the hotel made it […] a very unpleasant experience. Read more

Genuine Hotels.com guest review

At the time we entered in the Hotel Nobody was at the Front Reception for 5 minute. And when she came to the front Desk, she was Rude. The Hotel is very Dirty. I stayed three day and they are out of Coffee I cannot believe and the coffee Pot in my room its very dirty rusted and not even working. Bathroom shower did not work well and its dirty.

Genuine Hotels.com guest review

This is a barely adequate motel if you don't have other options. The staff was friendly and helpful, but the room was just OK and shampoo is not included (though dish washing detergent is...)

Genuine Hotels.com guest review

My wife and I were looking for a nice weekend getaway for my birthday and since we have stayed twice here before and love that the suites have a full-size kitchen, we came back again. However, this was the worst experience ever. It started when I walked in the door. There was no one at the check-in desk, but I could hear from around the corner the desk […] clerk talking on the phone with someone about what to make for dinner and when she was coming home... in other words, making a personal call instead of doing her job. I stood there for about 5 minutes waiting before she got off the phone, while in the meantime, other guests had come and were waiting in line while she was hiding in the corner where no one can see her making her personal calls. After finally checking in, I asked for the luggage cart to bring our suitcases and groceries in (after all, its a suite with kitchen, etc. so we needed to bring in groceries for the stay.) The clerk told me that they had no cart, a customer broke the wheels, and they tried to replace it but had to order one and it wasn't there. So, my wife (being disabled) and I had to carry our things to our room. The one good thing about the room was it was the closest to the elevator, so my wife did not have far to go. When we got into the room though it was horrible. There were spots on the carpet, black smudges of whatever nasty stuff on the couch and curtains. When I went to take a shower, the handle was so wobbly, I was afraid it would break off into my hand. The sheets smelled like urine, when we asked for clean sheets first the front desk said they only put clean bedding on for guests staying more than a week. After I argued about it, it took 2 hours before they came with clean sheets. That night we wanted to watch some TV and found out they only get 12 channels and none of them worth watching. And the remote was either broken, or just needed new batteries, because it wouldn't work. The next morning, when I was in the bathroom, I saw a h Read more

Genuine Hotels.com guest review

It was clean enough and conveniently located off of the freeway, but the bed was terribly uncomfortable and it took forever for them to confirm my reservation through hotels.com. After I called hotels.com to report the problem it only took minutes to get our room key. When we opened the door to our room we were surprised to find ladders, light fixtures […] on the bed, and various parts laying around. When we finally got a new room, I felt like I was in a Motel 6. The girl at the front desk was VERY nice, but the hotel was lacking in comfort. Read more

Genuine Hotels.com guest review

This hotel was extremely disappointing. For being a place where people stay longer than normal hotels, this was nowhere near what it should have been. When I first walked into the room I was overwhelmed with the smell of it. It reeked of something I could not pinpoint. It kind of reminded me of an old alcoholic smell mixed with some food smell. That […] smell never went away. The tv to the room was way to small. The beds were the worst I have ever experienced. It literally felt like I was laying on top of layers of wood. They were extremely uncomfortable and the pillows were so thin and small. It was the worst nights sleep I have had in a very long time. Read more

Genuine Hotels.com guest review

wasn't great or bad...served its purpose-a good nights sleep before a long drive

Genuine Expedia guest review

Staff was nice room was okay but the mattress was too hard.... Enjoyed my stay... Thank You

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

We paid for a King/non-smoking room through Hotels.com, but when we got to the hotel in the early evening, there was only one room left, a Queen/Smoking. The desk clerk tried to get us booked into another hotel, but at this point there were no rooms available in the area. She then told us she would substitute us into another reservation, but when we […] got to the room, it was a Queen/smoking room. Since I had told her I was allergic to smoke, this was especially offensive. I do not know who was responsible for this. Read more

Genuine Hotels.com guest review

The room was nice for a smoking room but the bed was a ROCK. there was ZERO softness to the bed. Maybe the other rooms may have soft beds but this bed really really sucked!

Genuine Expedia guest review