South Lake Buena Vista Suites at Calypso Cay Resort - Kissimmee

Pros: Nice looking resort, very roomy 1 bedroom villa.. felt like a 1 bedroom apt, nice full size kitchen, comfortable bed, big bathroom with Jacuzzi tub....Cons: Very old furniture (needs updated badly) Sofa bed was horrible!! Felt like the springs were gonna come thru the mattress!! Very poor washer and dryer, breakfast was NOT free in the villas. […] Would prob stay here again. Read more

Genuine Hotels.com guest review

The staff was very nice and helpful. The breakfast that is available but not included, was standard continental breakfast fare, nothing special.

Genuine Hotels.com guest review

For the price I paid, it was a good place. The room had a mini fridge and a sink plus a small living area. It was close to the Disney parks which was awesome. Goo price for the space.

Genuine Hotels.com guest review

terrible the air condition ande old. produce a lot of sound we can'y sleep. and bathrroms very old

Genuine Hotels.com guest review

All in all it was a great experience. We were in the Disney parks for most of the day so did not spend much time in the hotel. The first night we went to the pool and splash area they have which is very nice for younger children where you can play in the splash area or go into the two pools that starts at zero depth. They also have miniature golf free […] too. The only minor problem we had was that we had to go down to the front desk to get towels and wash clothes during the 6 nights we stayed there. Other than that it was a great experience and would definitely go back again! Read more

Genuine Hotels.com guest review

I recommend

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

good place

Genuine Hotels.com guest review

This is the third time we stayed in this hotel and we stayed in the villas this time. We were disappointed because breakfast was NOT included with the villas, the internet did not work, and the villas were across the street from the main hotels that have the pools and other amenities. The villas were very nice and the 2 bdrm was more like a 3 bdrm and […] very comfortable. Overall, it was very nice for the price. Read more

Genuine Hotels.com guest review

The Room was Out Standing, it was above our expectations, clean, spacious, can't say a negative word about the room.Amenities were again great... Getting our breakfast at the nearby Hotel was difficult. Took 10 -15 minutes each morning standing in line to get our breakfast plates as they had to make sure our name was on the list. One day they made a […] copy of our paper we printed from site. The second ordeal was the bus to and from our Disney destinations. We lost 2 too 3 hours each day taking the buses to our different Disney Destinations. We lost approximately 2 hours each morning and had to leave Disney sites at least 1 hour before they closed to get back to our bus stops. Then at the bus stops we had to sit on the ground as there was only 1 bench for the 30 or so people waiting for the bus. We are in our 60's and after a very long day of walking and then Rushing to get on 2 monorails, a bus and then to our bus stop we were totally exhausted, then start all over the next day. There are easier ways in which the bus system could handle this. Take the folks directly to their Disney destination. So Simple. We lost so much Valuable Vacation time on the buses. All of the Bus Drivers were courteous, friendly, and helpful. Great job by each and every Driver. Thank you. Read more

Genuine Hotels.com guest review

The room where ok not that bad for the money tube wss just stained. The pools where nice and staff was nice overall for the money not that bad.

Genuine Hotels.com guest review

We paid 37.00 per night in the peak of spring break! Free breakfast, very nice pools, volley ball, and a cool little golf course. Walmart literally next door and 2 blocks from 192 and 535 (access to everything is awesome). Rooms are small, but they are 37.00 per night. Not awesome, but we were there to go do stuff, not stay in our room.

Genuine Hotels.com guest review

From the night we checked In we were given wrong directions to our room in the dark . We had 1 of 3 room cards that worked. The couch was filthy and we covered it with a blanket to sit on it. We had one towel for 4 people in 2 bathrooms . We had to call 3-4 times for towels and often never hot them. We had no room cleaning the entire 7 days. No toilet […] paper for a day despite calling. The size of the room and bathrooms was nice. The washer and dryer did not work nor was there detergent. The sheets did not fit the mattresses. The carpet was so dirty that our feet and socks were black at the end of each day. Pool areas were nice ! We were given wrong hours for the free breakfasts that were $5 each and food was gone. I guess the price was fair, but should not be listed as a hotel, with no services it should be an apt rental. Never again! Read more

Genuine Hotels.com guest review

The SLBVS main building is starting to show its age compared to the newer buildings in the complex. The room was clean and everything worked. The hot water in the shower was a bit weak during prime hours. Breakfast in the lobby was frantic during 8-10am - obviously not designed to handle the volume. Multiple pools offered nice options for swimming and […] relaxing. Bring your own beach towels. There was always enough chairs and lounges. The Tiki bar at the second pool provided good drinks and decent food and service was friendly. If you need other dining options, the brand new Embassy Suites next door is good. Parking was ample and relatively close to the rooms. There is a Wal-mart 1/4 mile away that is convenient for supplies and food - the kitchenette includes a fridge and microwave but no plates/cups/silverware. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel staff was overworked and understaffed. Rooms were not clean, insects etc... outside pools poor upkeep. Very disappointed.

Genuine Hotels.com guest review

This hotel was In a area not far from places we wanted to go. The pool was great but as for the room itself smelled the water from the bath tub was leaking even though it was turned all the way off. It took housekeeping two days to come clean the room after I asked 3 times n finally after I checked out they said my deposit will b returned to me In 7 […] days with I don't understand y it's taking that long. I not stay at this hotel ever again but I will try their villas or the county inn n suites since they all r connected to the great pool. Read more

Genuine Hotels.com guest review

Our first room smelled like someone febreezed a corpse in it. We went down and said the room was unacceptable. Sandy tried to get us a second room or a room in the Country Inn. We asked on the progress at 2 with a second girl there who rudely told me that no one could check in until after 4. We came back at 4 then and Sandy gave us another room with […] a smile. We went up and the key did not work and the smell was so bad in the hall I began to get sick. The rude girl said that was all they could do. I told her I needed to use her phone to call Hotels.com to make it right; we got moved to Country Inn. Upon going into the room in Country Inn, we again noticed the smell. Here there was a mat type thing stuck to the floor of the tub which was peeling up and had a nasty brown fungus and dirt and rust stain under it. I called at 5 and they assured me it would be taken care of, and that they would bring up more towels. At 7 I called again, they assured me they would be right up with both towels and to fix the tub; neither happened. Sunday night and the tub was still not fixed. I was told it would be fixed momentarily and that the towels were still in the dryer and they would be up in a few minutes. By 5 I called and asked about the tub. They said the maintenance man was out to get the materials and would be up in about 5 minutes. I called at 7 and was told he would call me right back. On Monday the tub was still not fixed although at 7 a man dropped off a shower mat and left. Read more

Genuine Hotels.com guest review

We had to wait 2 hrs for check-in because room was not cleaned yet. Hotel was full to capacity & had 1 out of 2 elevators were broken down. Wait time for elevator was 15 mins. Elevator was not fixed during at 3 night stay. Light in bathroom burned out. We reported to maintenance but it never was changed out during our stay. On a positive note the outside […] ammenities were nice including 3 pools, miniature golf, karaoke poolside at night. I would not recommend this hotel but would reccommend adjacent Country Inn & Suites which is part of Calyso Cay. Read more

Genuine Hotels.com guest review

Pleasantly surprised with our stay. Thought at first we we're to listen to a time share, but no. Just a nice place to stay. Had a 3 bedroom place to stay. Very roomy and brightly colored rooms.

Genuine Hotels.com guest review

Carpet in room was filthy. Sofa bed mattress was dirty and springs were broken unable to use. Pools and outside very nice breakfast was good.

Genuine Hotels.com guest review

Bathroom tragedy

Genuine Hotels.com guest review

Overall nice experience. Checking in was a little goofy. If u reserve a villa you go to a VIP check in area that's a little confusing but, other than that our stay was good.

Genuine Hotels.com guest review

Rooms were not clean. Paint was peeling off of wall. Mat in shower was covering rust on the floor of shower. The mat was loose and you could see the rust.

Genuine Hotels.com guest review

Very Good & clean

Genuine Hotels.com guest review

The worst hotel i have ever stayed at they didn't have working ac and when i called them they would never come and look at it and they didn't have the room clean at all no toilet paper and bath towel. And my had got a hight fever and it made it so hard on him with no working ac i would never stay here again we had to leve the hotel two days early cause […] of no ac and stay at a other hotel. Cant believe they would run a hotel like this and when we checked in the rooom was not even ready we had to wait 5 hrs tell it was ready and we had drove 20 hrs to get There worst place ever Read more

Genuine Hotels.com guest review

It was a wonderful location. It was close to everything. The water in the hotel bathrooms, toilets, etc. stunk and tasted aweful. They didn't have enough towels and wash rags in our room and the room itself was smaller than expected. They only had 3 swimming pools even though they advertise to have 4. They refer to a kids splash pad play area as a pool. […] Also, 2 of the pools were supposed to be heated and none of them were. The hot tubs were nice and they did have 2 poolside bars but they were very overpriced for the size drinks we ordered. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Our room was exactly as shown and clean. Thats the most positive thing I can say. Check-in begins at 4, we arrived at 6, and it took them over an hour to FIND a room for us, even though I had booked over 2 weeks in advance and had already been charged for the room. We had to ask what they were going to do to accomodate our wait and inconvenience and […] all they could offer was a voucher for free breakfast at a Different hotel?! The pool bar was closed and the hot tub water was not only NOT hot, but there was also the liner from a womens swimsuit floating in it. The night staff was very unsympathtic, my 3 year old could provide better customer service. When I walked in, I was very interested in booking the hotel again, by the time I walked out I made sure to remember the name so I would never book there again. Read more

Genuine Hotels.com guest review

Worst experience ever. First morning couldn't get breakfast cause they had no record of us. Came back from Disney late second night and our card wouldn't work. They had us checked out. Said she needed credit card to check us back in. Said she wouldn't charge it. She did. $210. Couldn't get any trash bags or towels the whole time (4 days) maid said she […] had no record of us being there. Won't go back. Sad cause it's a nice place. Read more

Genuine Hotels.com guest review

We stayed here because it was reasonably priced and advertised a shuttle to Disney World. When they say they have a shuttle, they mean the Country Inn down the street has a shuttle, and you have to get tickets for it at the other hotel. The shuttle only makes three trips in the morning and three in the evening, but the latest one leaves while Magic […] Kingdom is still open. It is inconveniently located because there are no public buses and taxis are expensive to get to the parks. Our room had 1) hairs on the blanket (gross) and 2) a leak in the bathroom, and when I asked to switch rooms we were told they were completely full. We also paid for a room with a king and queen bed and were given a room with only one bed. We did not stay the entire time we planned to be there. I was extremely disappointed with this hotel, especially since we called to confirm they had a park shuttle and they didn't bother to tell us it only ran during certain hours. Other hotels have shuttles that run throughout the day, which is what we were expecting. Read more

Genuine Hotels.com guest review

Hotel is the worst place I've ever stayed at in the Orlando area. Check-in took hours, tub was rusty and had paint residue on the bottom, the window wouldn't work. It was terrible!

Genuine Hotels.com guest review

This hotel is awful

Genuine Hotels.com guest review

Customer service was not great. Hotel overall was clean, but room was in disarray when we arrived. Carpets and walls were dirty, no pillow cases on the pillows and room was not finished being cleaned. For the money, it was worth it. Pools were nice and kids loved it.

Genuine Hotels.com guest review

We stayed there because of the price. Our kids loved the pools. And I liked that there were A lot of restaurants and grocery stores within a very short driving distance. The room was nice, but the A/C unit was very loud. And in the bathroom it was very tight, dark, and the fan made a high-pitch squeak (we usually leave the bathroom light on with the […] door cracked so our small kids can find the bathroom in the middle of the night). Free breakfast was good and they had a good system for "Checking" guests in to eat, but there were far too few tables and it was overcrowded. Wifi was spotty and got dropped quite a bit. Not great, but not bad for the price. Read more

Genuine Hotels.com guest review

The hotel was great especially for the price! We went during the right time, end of Feb. beginning of March. Not too crowded but the weather was great. I could see where the breakfast buffet could get crazy during the bus season. It was crowed to the point that I didn't even bother by the last day of our stay. The staff was very friendly and the hotel […] has so many amenities. 2 pools, 2 tiki bars, 2 hot tubs, free putt putt and a sprinkler area for the kids. Only complaint would be there were NEVER any towels or wash rags available. We requested fresh ones for 3 days and were promised they would bring them to our room as soon as they came out of the dryer and never received any until the night before check out. So bring your own towels and wash rags. Read more

Genuine Hotels.com guest review

I bookend and paid for a king suite and upon arrival there was non available and was put into a room with 2 queen beds. No discount and no apology

Genuine Hotels.com guest review

The breakfast was ok but need more variety!

Genuine Hotels.com guest review

Most everything was great. The bathroom wasn't the cleanest and there is no daily service to tidy and restock, but we managed. The size of our villa and all it provided were perfect. Pools, hot tub, and mini golf were great. Super Walmart very close. Shuttles to Parks went smoothly.

Genuine Hotels.com guest review

Where do I begin the room itself was huge I stayed in the villas. big spacious bedrooms each with a tv. Shuttle buses to the parks are also available. Staff was very helpful my family will be returning here for future visits

Genuine Hotels.com guest review

The stay was good except for the fact that I reserved a King suit and was down graded to a regular room because they didn't have one available. Check-in took some time and our room key was shut off one day early. Breakfast was served daily which was good and it changed daily. Nice selections and tasted good. Loved the pools, hot tubs and mini golf.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We stayed in a two bedroom villa and the check in process was not fun. Waited in line about 20 min to check in. Other than that great place and facilities.

Genuine Hotels.com guest review

I am 48 years old and travel quite a bit. The customer service at the hotel was by far the worst I have ever experienced ever. All aspects of it from the front desk, the cleaning crew, breakfast staff...all terrible. I would not stay at that hotel again even if it was free. Avoid this place !

Genuine Hotels.com guest review

The location and price of this hotel suited our purposes because we needed an inexpensive place just outside of Disney. We also knew we weren't going to be spending much time in our room. The pictures on the website looked very nice. The hotel in person wasn't quite as sparkling new. The carpet in our room had been around the block a few times. And […] there were other little things like the tub leaked. Lights in our nightstand didn't work. The shower pressure wasn't great. I will say the pool area was fairly nice and we enjoyed the mini golf course the one day we stayed by the pool. Also the staff was friendly and helpful whenever we sought assistance. Read more

Genuine Hotels.com guest review

my 16 year old asked me if this was the most luxurious place in the area! it was clean, comfortable, spacious and bright. the pool area was nice, though the water in the pool could have been a bit warmer. service was efficient and helpful.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

So we stayed 4 nights. They were always short on towels and no face cloths. I was able to get one the whole visit. I got stuck in the Elevator and it was out of service the rest of the stay so we jaf to walk 5 flights or wait forever for the second one. Room was only cleaned twice. The breakfast wasnt too bad. But the lines in am were so long and no […] place to sit. The shuttle to the parks were always packed and you got stuck standing most of the time and it had to many stops which delayed your time to and from the park. The water smelled funny and our tub kept dripping water making our room smell funky. The only plus was location was nice and the 3 pools and mini golf was nice. Glad I only stayed 4 nites and I will deffiently not stay again!! Read more

Genuine Hotels.com guest review

This hotel was just average. When I checked in at 5:30pm, my room was still not ready and it took them another 20 minutes for it to be ready. Then, they had not replaced my towels or given me new soap. Upon realizing this, I asked the front desk for these essentials and they did not have any hand towels, so I was out of luck. The room was large and […] nice, but the service definitively lacked. Read more

Genuine Hotels.com guest review

When we first got there it was nothing what I hoped . The room smell and it was our 2 year aniversary . The clemichals they use I can still smell them . I couldn't stop coughing . So they moved us to a villa and my husband was really happy . I had pay to have the room set up special. It wasn't but they did at the end it was special. Thank you to the […] staff that night . Read more

Genuine Hotels.com guest review