All hotels in Hamburg, Germany
1 room, 2 adults
You can collect Hotels.com® Rewards nights here
Alter Wall 40, Hamburg, HH, 20457, Germany, ‏‎800-491-6126
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
4.6 / 5Outstanding

Score breakdown (from 872 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.5
  • Comfort
    4.6
  • Condition
    4.7
  • Neighborhood
    4.7
  • < Previous
  • Page 1 of 18
  • Next >
5.0 / 5Outstanding
"Good stay!"
splendid this will be our hotel in the future
Genuine Hotels.com guest review
Response by Sofitel Hamburg Alter Wall
Dear Bjorn, thank you very much for having taken the time to share the experience of your stay at Sofitel Hamburg Alter Wall. I was pleased to read that you enjoyed your stay at our hotel. We look forward to welcome you back in the near future. Best regards, Gilles Felgen General Manager
1 night business trip Jul 26, 2015
Bjorn
US
5.0 / 5Outstanding
"hamburg at it's best"
Perfect location and great hotel.
Genuine Hotels.com guest review
Response by Sofitel Hamburg Alter Wall
Dear Rogerio, thank you very much that you took the time to comment your stay. Feedback is utmost important to us as it gives us the opportunity to improve. I am particularly proud to read that our team’s service level matched your expectations. I will of course pass the feedback over to my team. Thank you again for sharing your experience, and we hope to welcoming you very soon again in Hamburg or at any other Sofitel Luxury Hotel. Sincerely, Gilles Felgen General Manager
1 night romance trip Jun 21, 2015
Rogerio
US
5.0 / 5Outstanding
"Staff bright and helpful; rooms were dim."
Beautiful high tech hotel with very dim lighting in the room and bathroom. Staff was VERY pleasant and helpful.
Genuine Hotels.com guest review
2 night romance trip Jan 28, 2015
Jane
US
5.0 / 5Outstanding
"Really nice hotel!"
We had a very good time at the Sofitel Hamburg Alter Wall. It's in a great location and the staff is very professional. The room was comfortable and the service was impeccable. We would stay again. Next time, I'll remember my bathing suit!
Genuine Expedia guest review
Other trip Jan 20, 2015
knotty
US
4.0 / 5Excellent
Great hotel in the middle of everything. Could very much recommend this hotel then we have good experience of other top hotels in Hamburg center.
Genuine Venere guest review
Other trip Dec 17, 2014
A Traveler
US
5.0 / 5Outstanding
"Fantastic location by Neuer Wall and Rathaus."
€8taxi to Reeperbahn. Great staff. Excellent breakfast. If it were summer time it probably would have been even more centrally located than we realized
Genuine Expedia guest review
Other trip Dec 3, 2014
Alex
US
5.0 / 5Outstanding
"Great Moder Style hotel with wonderful staff"
This is well centralized hotel near everything, shops next door, plaza, metro , bus, taxis, restaurants is a big plus, hotel all speak English. modern facility with great view and friendly staff, has free spa services except for massage, great restaurants and café, but a bit high cost, lucky great café around the corner and amazing buildings al over. free internet and top notch quality in everything.. amazing beds.
Genuine Expedia guest review
Other trip Sep 15, 2014
jonhhy
US
5.0 / 5Outstanding
"Close to good restaurants and the city hall."
One of the best hotels I have stayed in....beautiful rooms with everything you could need. Staff was very cordial and helpful to us as US visitors. The breakfast buffet was expensive, but well worth the price. Even had champagne!!
Genuine Expedia guest review
Other trip Sep 3, 2014
JC
US
5.0 / 5Outstanding
"Nice hotel in the city center"
The location of the hotel is right in the center of Hamburg. Facilities are excellent. The hotel has a spa and an indoor pool. The room was spacious with bathtub and shower. Everything was in a very modern style which I prefer.
Genuine Expedia guest review
Other trip Aug 25, 2014
kk
US
5.0 / 5Outstanding
"Wonderful stay, like always."
Ive stayed at Sofitel Alter wall before, and I always have a great stay. Helpful staff, nice atmosphere, clean and tide rooms - and not to forget the spa, which is very relaxing. Location is good. Not far from city centre, and if you going farther, it takes two minutes to get a taxi!
Genuine Hotels.com guest review
3 night business trip Aug 10, 2014
MM
US
5.0 / 5Outstanding
"This is a Great Hotel in Hamburg!"
We completely enjoyed our stay in this beautiful hotel. Our rooms were very spacious and clean. This hotel is in a wonderful location where you are able to walk to many shops and restaurants as well as other attractions. We felt very safe in this neighborhood and we highly recommend this hotel!
Genuine Hotels.com guest review
2 night trip Aug 10, 2014
Stephanie R.
US
4.0 / 5Excellent
"Great except for the unreliable internet"
Loved the hotel and location.My only complaint was the highly unreliable free and paid internet service...that was problematic.
Genuine Hotels.com guest review
2 night trip Jul 28, 2014
A Traveler
US
4.0 / 5Excellent
Very convenient and central hotel. Very good overall.
Genuine Expedia guest review
Other trip Jul 4, 2014
A Traveler
US
5.0 / 5Outstanding
"Great hotel in a great location of the city!"
From the bell staff to the front desk staff to the, concierge, restaurant staff and managers, all were knowledgeable, cordial and seemed like they genuinely liked helping visitors and all of them seemed to enjoy their jobs. I've never seen a staff so universally helpful and pleasant. Food offered in the restaurants was good and again the staff was helpful.
Genuine Expedia guest review
Other trip Jun 25, 2014
Anita
US
4.0 / 5Excellent
"excellent location"
Stayed 5 nights and staff was very nice and helpful. Most everyone spoke english well! Spa was wonderful/ workout facility was good for those who enjoy treadmill/ cycle/ eliptical. They do have light dumbells, but don't expect to keep your routine. Wifi was slow but did it's job. Couldn't stream videos which I had expected to do for entertainment. Breakfast was wonderful. Easy travel from airport along S1 train which has stop right next to hotel. Close to other train stations too. Overall experience was great! I would definetly stay again.
Genuine Hotels.com guest review
5 night trip Jun 1, 2014
Jm
US
3.0 / 5Good
"Convenient location."
The power switches are very confusing. The coffee maker instruction is not clear. The wash sink plug did not work properly. Not quite to the standard of 5 stars, although it is a nice hotel.
Genuine Expedia guest review
Other trip May 19, 2014
A Traveler
US
4.0 / 5Excellent
"Close to Downtown / Shopping"
Great location. The hotel does ask for a print out of the booking confirmation when you check in. And if you don't have it, they are extremely rude about it. The room itself is lovely, the beds are so comfortable. The wireless internet barely worked in our room though - only in the bathroom for some reason. The other family members we stayed with did not have a problem though.
Genuine Hotels.com guest review
3 night family trip Apr 24, 2014
A Traveler
US
5.0 / 5Outstanding
"Great Hotel"
The room was very clean, well-decorated. The staff was friendly and helpful, and it was a great value. Highly-recommended.
Genuine Hotels.com guest review
1 night business trip Apr 6, 2014
Herman Bluestein
US
5.0 / 5Outstanding
"Great location and very comfortable"
Super Hotel. Helpful staff and very comfortable beds.
Genuine Expedia guest review
Other trip Feb 15, 2014
ian
US
5.0 / 5Outstanding
"Perfect Place in Hamburg"
The Sofitel Alter Wall is located in the city center, close to shopping, sights, and transportation. The hotel itself is a pleasure, with well appointed and spacious rooms and a large lobby that is never congested. The front desk service is excellent with the staff eager to assist in answering questions and providing information about restaurants, shopping, sight seeing, etc. A very positive experience at this hotel!
Genuine Expedia guest review
Other trip Jan 11, 2014
Phillip
US
5.0 / 5Outstanding
"top hotel in hamburg"
perfect overnight stay. Top comfort hotel. The concierge was very helpfull. Would definitely stay here again ! The only complain - there could be a coffe maker etc in the room. J Pavlik Denmark
Genuine Hotels.com guest review
1 night trip Nov 22, 2013
Jaromir Pavlik
US
4.0 / 5Excellent
"It is very good in the city centre"
Everything is good
Genuine Expedia guest review
Other trip Nov 7, 2013
m
US
4.0 / 5Excellent
"Rooms"
Rooms are not the biggest but a nice hotel all the same. Could have better iron no steam means u spend quite some time ironing. Its has wifi a decent spa and swimming pool centrally located.
Genuine Hotels.com guest review
2 night business trip Oct 21, 2013
Ak
US
5.0 / 5Outstanding
"Beautiful hotel with comfortable bed"
Although we only stayed one night at your hotel, we would stay there again and recommend it to friends. The concierge was very helpful with recommending a restaurant for dinner and directing us to places we wanted to go.
Genuine Hotels.com guest review
1 night romance trip Sep 19, 2013
Anonymous
US
5.0 / 5Outstanding
"Location, location, location"
Perfect location to visit the city on foot or other means of transportation. Very capable and friendly concierge that loaned us umbrellas when it was pouring. The room felt a little small but cleverly arranged. The view on the canal was perfect.
Genuine Hotels.com guest review
Response by Sofitel Hamburg Alter Wall
Dear CD, we very much appreciate your comments regarding your stay at Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In addition it is nice to read that you enjoyed your stay with us and that you had a positive experience at the hotel. Thank you again for sharing your experience, and we hope to welcoming you very soon again in Hamburg or at any other Sofitel Luxury Hotel. Sincerely, Gilles Felgen General Manager
3 night romance trip Aug 19, 2013
CD
US
5.0 / 5Outstanding
"Terrific business hotel in heart of city."
The front desk staff bent over backwards to give me the best room possible. They upgraded me--twice. The room was modern, beautiful, comfortable, large and luxurious. And the price was right. I couldn't have asked for a nicer stay.
Genuine Expedia guest review
Other trip Sep 2, 2013
Rick
US
5.0 / 5Outstanding
we loved the hotel very close to public transportation very close to all the sights. staff was very helpful.rooms were very nice had all the amenities we needed. can't wait to go backi.
Genuine Hotels.com guest review
Response by Sofitel Hamburg Alter Wall
Dear patty, thank you very much that you took the time to comment your stay. Feedback is utmost important to us as it gives us the opportunity to improve. I am particularly proud to read that our team’s service level matched your expectations. I will of course pass the feedback over to my team. Moreover I am pleased to read that our modern room with the soothing MyBed concept and exquisite bathroom make your stay an unforgettable experience. Thank you again for sharing your experience, and we hope to welcoming you very soon again in Hamburg or at any other Sofitel Luxury Hotel. Sincerely, Gilles Felgen General Manager
11 night family trip Jul 24, 2013
patty
US
5.0 / 5Outstanding
Perfect location for those who are going to explore everything in Hamburg! You don't need public transportation (except for the airport) because everything is a stone's throw away. All points of interest are within a 10 minute short walk radius.
Genuine Venere guest review
Other trip Aug 17, 2013
A Traveler
US
5.0 / 5Outstanding
"great place"
wonderful english speaking staff. very nice place!
Genuine Hotels.com guest review
Response by Sofitel Hamburg Alter Wall
Dear MVKOD, thank you very much that you took the time to comment your stay. Feedback is utmost important to us as it gives us the opportunity to improve. I am particularly proud to read that our team’s service level matched your expectations. I will of course pass the feedback over to my team. Thank you again for sharing your experience, and we hope to welcoming you very soon again in Hamburg or at any other Sofitel Luxury Hotel. Sincerely, Gilles Felgen General Manager
1 night trip Aug 9, 2013
MVKOD
US
5.0 / 5Outstanding
"Very satisfied"
Overall excellent. It is an excellent hotel, and was reasonably priced.
Genuine Expedia guest review
Other trip Jul 26, 2013
Bill
US
4.0 / 5Excellent
"Tennis at Hamburg"
Its a very nice hotel that is well located. The restaurant is a bite expensive. Rooms are ok, but don't have double beds available.
Genuine Expedia guest review
Other trip Jul 22, 2013
philip
US
5.0 / 5Outstanding
"Comfortable and convenient, as always"
Sofitel is dependable for comfort in the room, great service, and great food. We will stay there next time, as well.
Genuine Hotels.com guest review
1 night family trip Jun 19, 2013
A Traveler
US
5.0 / 5Outstanding
"Meticulous and friendly staff, plus great location"
An excellent hotel with an incredible staff from the valet to the room cleaners. Reception exceptionaly professional. The location is great with easy access to the beautiful City Hall, shopping, and Class A restaurants.
Genuine Hotels.com guest review
1 night trip Jun 15, 2013
A Traveler
US
5.0 / 5Outstanding
"A perfect hotel !"
Excellent location and very good service both at reception and in restaurant and breakfast room. You do not need anything you could not get at Sofitel !
Genuine Expedia guest review
Other trip May 31, 2013
Alpo
US
5.0 / 5Outstanding
"Perfect"
Perfect
Genuine Hotels.com guest review
4 night business trip Mar 31, 2013
A Traveler
US
5.0 / 5Outstanding
"Excellent for families and business people"
The property is an absolute gem. Large comfortable room with great bathroom and walk-in shower. Friendly and helpful staff. Light and airy lobby and tasteful interior design. Centrally-located in downtown Hamburg and a well-organized, luxurious spa that is perfect for ending a long-days work or touring. Breakfast, albeit on the expensive side, offers a rich buffet of cold and hot items and was delicious.
Genuine Expedia guest review
Other trip Mar 19, 2013
TroubleShooter
US
5.0 / 5Outstanding
"Great Stay"
A very well run hotel, close to everything. If you are driving paln your route to the hotel it is tricky.
Genuine Expedia guest review
Other trip Oct 28, 2012
Robert
US
5.0 / 5Outstanding
"No complain."
Clean, pretty nice hotel. Price was reasonable, perfect location for both business and vacation. Hotel staff was very nice and professional. Highly recommended.
Genuine Expedia guest review
Other trip Sep 25, 2012
AR
US
4.0 / 5Excellent
"Nice hotel, dreadful wireless connection"
I have stayed here several times and always found it comfortable, convenient and well-priced. In the past I did not rely on wireless as I did this time for iPhone and iPad. The wireless connection, although free, was just terrible and kept cutting out constantly and unpredictably, no matter where in the hotel I used it -- room, bar, lobby, etc. The hotel staff are well aware of it and apologetic, but this did not help me. Since I use Skype a lot, and since this was a business trip, I regret that I will not be able to consider this nice hotel again unless/until they bring their wireless network upto a decent standard.
Genuine Hotels.com guest review
3 night business trip Sep 17, 2012
Michael
US
3.0 / 5Good
"Good . . . but could ne more guest-friendly"
Like in many other hotels, rooms at Sofitel in Hamburg become available to arriving guests at 3PM (15:00). Since the hotel advertises to overseas guests (US, Canada, etc.), those guests arrive in the morning hours (my flight arrived at 7:30 AM), I was asked to cool my heels in the lobby from 8:30 am until 3 PM - a very long 6 1/2 hours after a sleepless night. Since the flight personnel of my United Airlines flight arrived at the same time as I did, it surprised me that they were promptly given rooms. Where there's a will, there's away . . . After I complained quite a bit, a room was 'discovered' and made available to me before noon. A more guest-friendly hotel would have found a solution to this problem. For example, a room cleaner could have been scheduled to arrive very early to start his or her regular work shift. But there seems to be no such interest in accommodating guests at this hotel. Dining room food was acceptable, with its service above average. A 'Mescaline Salad' is on the menu! Concierge service was limited to eight hours every day, but the concierge was a winner.
Genuine Expedia guest review
Other trip Sep 17, 2012
George
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Hamburg heaven"
Only 2 nights but so glad we chose this hotel. Location couldn't be better and our room was exceptional.Would be our 1st choice for a return visit.
Genuine Hotels.com guest review
Response by Sofitel Hamburg Alter Wall
Bonjour Patrick, thank you so much for rating your last stay at Sofitel Hamburg Alter Wall. I highly appreciate it and I would personally like to thank you for having taken the time to share your experiences during your recent stay at our hotel. We look forward to welcoming you back to our hotel! Best regards, Gilles Felgen General Manager
2 night romance trip Jun 26, 2015
Patrick
IE
5.0 / 5Outstanding
"Calm, clean, comfortable"
Immaculate rooms and calm atmosphere. The spa was wonderful and not to be missed.
Genuine Hotels.com guest review
Response by Sofitel Hamburg Alter Wall
Dear Carol, We very much appreciate your comments regarding your stay at Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles Felgen General Manager
1 night romance trip Jun 20, 2015
carol
GB
5.0 / 5Outstanding
"Nice handy location for all."
We found the staff extremely welcoming, friendly and helpful - would include the room service staff we encountered in this ... normally it is the reception staff who bring the praise, but the room cleaning staff on the second floor should be acknowledged for their service with a smile attitude too. Our experience was one of a very clean, settled and peaceful hotel environment and the quality of the furnishings and building made it worth the money. HOWEVER...... we were mildly disappointed to find that the room did not have any tea/coffee making facilities provided within... if this had been so then our stay would have been perfect instead of the 'extremely satisfied' we find we can judge on the hotel here. We would recommend to others to definitely stay here - we found it most useful for both the city centre, shops, rail connections as well as the local Elbe river and harbour facilities.
Genuine Expedia guest review
Other trip May 12, 2015
Les
GB
5.0 / 5Outstanding
"Outstanding"
Excellent service and hotel facilities. Very relaxing spa. Great (but expensive) breakfast buffet. I would definitely go back.
Genuine Hotels.com guest review
Response by Sofitel Hamburg Alter Wall
Bonjour Guest, thank you very much for staying at the Sofitel Hamburg Alter Wall and for taking the time to write this feedback. It is always a pleasure to receive positive feedback. We are delighted to read that you enjoyed your stay with us as we have committed ourselves to make you feel at home while away. I am particularly proud to read that our team’s service level matched your expectations. I will be happy to pass your feedback over to my team, of course. Moreover I am pleased to read that our modern room with the soothing MyBed concept and exquisite bathroom make your stay an unforgettable experience. In addition it is a pleasure to read that the great morning buffet with french flair met your expectations and we hope your next visit will be as pleasant as the previous one. Once again, thank you very much for your comments and we would be pleased to welcoming you back to the Sofitel Hamburg Alter Wall, business or leisure brings you to Hamburg. Sincerely, Gilles Felgen General Manager
1 night romance trip Mar 28, 2015
A Traveler
IE
3.0 / 5Good
"Dont go for the classic ootion..."
... unless you can bear the grinding noise of the U Bahn trains going round the corner just in front of the hotel! Pay the extra for the better room and forgo the breakfast which is overpriced for what it is. I would not bother to stay there again in spite of the great location.. but there are other hotes nearby without the disadvantages.
Genuine Expedia guest review
Other trip May 4, 2015
Filly
GB
4.0 / 5Excellent
"Central, but quiet!"
I very much recommend this particular Sofitel. It sits in the centre of town and I was quite surprised to find it unusually quiet (bliss!) Hotel bar, spa and breakfast areas were very enjoyable experiences.
Genuine Expedia guest review
Other trip Apr 28, 2015
Nike
GB
5.0 / 5Outstanding
"Amazing service, Top Quality Hotel"
Very nice hotel with incredible service. I found the room small compared to North American standards. Was disappointed it did not have a whirpool / hot tub. Breakfast buffet was very expensive (30 Euro per person) and did not offer a good variety. The food was the same every day.
Genuine Hotels.com guest review
3 night business trip Apr 6, 2015
Ryan
CA
5.0 / 5Outstanding
I only spent one night in the hotel but it was very comfortable and I found the staff pleasant.
Genuine Expedia guest review
Other trip Mar 31, 2015
A Traveler
CA
4.0 / 5Excellent
"Shame about the pricing!"
Hotel staff and location very good, our room was spacious and comfortable; but.... if I was a business traveller than 30 euro per person for breakfast may be acceptable but for a break away it was just too high. So we ate out every morning.
Genuine Expedia guest review
Other trip Mar 6, 2015
A Traveler
GB
5.0 / 5Outstanding
"Lovey hotel with friends"
I stayed at this hotel for the last 4 days with a group of 15 friends as it was my mates 30th birthday. The rooms very perfect & staff very helpful
Genuine Expedia guest review
Other trip Mar 2, 2015
paul
GB
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
  • < Previous
  • Page 1 of 18
  • Next >