"Wonderful stay, like always."
Ive stayed at Sofitel Alter wall before, and I always have a great stay. Helpful staff, nice atmosphere, clean and tide rooms - and not to forget the spa, which is very relaxing. Location is good. Not far from city centre, and if you going farther, it takes two minutes to get a taxi!Genuine Hotels.com guest review
"This is a Great Hotel in Hamburg!"
We completely enjoyed our stay in this beautiful hotel. Our rooms were very spacious and clean. This hotel is in a wonderful location where you are able to walk to many shops and restaurants as well as other attractions. We felt very safe in this neighborhood and we highly recommend this hotel!Genuine Hotels.com guest review
"Great except for the unreliable internet"
Loved the hotel and location.My only complaint was the highly unreliable free and paid internet service...that was problematic.Genuine Hotels.com guest review
Stayed 5 nights and staff was very nice and helpful. Most everyone spoke english well! Spa was wonderful/ workout facility was good for those who enjoy treadmill/ cycle/ eliptical. They do have light dumbells, but don't expect to keep your routine. Wifi was slow but did it's job. Couldn't stream videos which I had expected to do for entertainment. Breakfast […] was wonderful. Easy travel from airport along S1 train which has stop right next to hotel. Close to other train stations too. Overall experience was great! I would definetly stay again. Read moreGenuine Hotels.com guest review
The power switches are very confusing. The coffee maker instruction is not clear. The wash sink plug did not work properly. Not quite to the standard of 5 stars, although it is a nice hotel.Genuine Expedia guest review
"Close to Downtown / Shopping"
Great location. The hotel does ask for a print out of the booking confirmation when you check in. And if you don't have it, they are extremely rude about it. The room itself is lovely, the beds are so comfortable. The wireless internet barely worked in our room though - only in the bathroom for some reason. The other family members we stayed with did […] not have a problem though. Read moreGenuine Hotels.com guest review
The room was very clean, well-decorated. The staff was friendly and helpful, and it was a great value. Highly-recommended.Genuine Hotels.com guest review
"Great location and very comfortable"
Super Hotel. Helpful staff and very comfortable beds.Genuine Expedia guest review
"Perfect Place in Hamburg"
The Sofitel Alter Wall is located in the city center, close to shopping, sights, and transportation. The hotel itself is a pleasure, with well appointed and spacious rooms and a large lobby that is never congested. The front desk service is excellent with the staff eager to assist in answering questions and providing information about restaurants, shopping, […] sight seeing, etc. A very positive experience at this hotel! Read moreGenuine Expedia guest review
"top hotel in hamburg"
perfect overnight stay. Top comfort hotel. The concierge was very helpfull. Would definitely stay here again ! The only complain - there could be a coffe maker etc in the room. J Pavlik DenmarkGenuine Hotels.com guest review
"It is very good in the city centre"
Everything is goodGenuine Expedia guest review
Rooms are not the biggest but a nice hotel all the same. Could have better iron no steam means u spend quite some time ironing. Its has wifi a decent spa and swimming pool centrally located.Genuine Hotels.com guest review
"Beautiful hotel with comfortable bed"
Although we only stayed one night at your hotel, we would stay there again and recommend it to friends. The concierge was very helpful with recommending a restaurant for dinner and directing us to places we wanted to go.Genuine Hotels.com guest review
"Location, location, location"
Perfect location to visit the city on foot or other means of transportation. Very capable and friendly concierge that loaned us umbrellas when it was pouring. The room felt a little small but cleverly arranged. The view on the canal was perfect.Genuine Hotels.com guest review
Response by Sofitel Hamburg Alter Wall Dear CD, we very much appreciate your comments regarding your stay at Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In addition it is nice to read that you enjoyed your stay with us and that you had a positive experience at the hotel. Thank you again for sharing your experience, and we hope to welcoming you very soon again in Hamburg or at any other Sofitel Luxury Hotel. Sincerely, Gilles Felgen General Manager
"Terrific business hotel in heart of city."
The front desk staff bent over backwards to give me the best room possible. They upgraded me--twice. The room was modern, beautiful, comfortable, large and luxurious. And the price was right. I couldn't have asked for a nicer stay.Genuine Expedia guest review
we loved the hotel very close to public transportation very close to all the sights. staff was very helpful.rooms were very nice had all the amenities we needed. can't wait to go backi.Genuine Hotels.com guest review
Response by Sofitel Hamburg Alter Wall Dear patty, thank you very much that you took the time to comment your stay. Feedback is utmost important to us as it gives us the opportunity to improve. I am particularly proud to read that our team’s service level matched your expectations. I will of course pass the feedback over to my team. Moreover I am pleased to read that our modern room with the soothing MyBed concept and exquisite bathroom make your stay an unforgettable experience. Thank you again for sharing your experience, and we hope to welcoming you very soon again in Hamburg or at any other Sofitel Luxury Hotel. Sincerely, Gilles Felgen General Manager
wonderful english speaking staff. very nice place!Genuine Hotels.com guest review
Response by Sofitel Hamburg Alter Wall Dear MVKOD, thank you very much that you took the time to comment your stay. Feedback is utmost important to us as it gives us the opportunity to improve. I am particularly proud to read that our team’s service level matched your expectations. I will of course pass the feedback over to my team. Thank you again for sharing your experience, and we hope to welcoming you very soon again in Hamburg or at any other Sofitel Luxury Hotel. Sincerely, Gilles Felgen General Manager
Overall excellent. It is an excellent hotel, and was reasonably priced.Genuine Expedia guest review
"Tennis at Hamburg"
Its a very nice hotel that is well located. The restaurant is a bite expensive. Rooms are ok, but don't have double beds available.Genuine Expedia guest review
"Comfortable and convenient, as always"
Sofitel is dependable for comfort in the room, great service, and great food. We will stay there next time, as well.Genuine Hotels.com guest review
"Meticulous and friendly staff, plus great location"
An excellent hotel with an incredible staff from the valet to the room cleaners. Reception exceptionaly professional. The location is great with easy access to the beautiful City Hall, shopping, and Class A restaurants.Genuine Hotels.com guest review
"A perfect hotel !"
Excellent location and very good service both at reception and in restaurant and breakfast room. You do not need anything you could not get at Sofitel !Genuine Expedia guest review
PerfectGenuine Hotels.com guest review
"Excellent for families and business people"
The property is an absolute gem. Large comfortable room with great bathroom and walk-in shower. Friendly and helpful staff. Light and airy lobby and tasteful interior design. Centrally-located in downtown Hamburg and a well-organized, luxurious spa that is perfect for ending a long-days work or touring. Breakfast, albeit on the expensive side, offers […] a rich buffet of cold and hot items and was delicious. Read moreGenuine Expedia guest review
A very well run hotel, close to everything. If you are driving paln your route to the hotel it is tricky.Genuine Expedia guest review
Clean, pretty nice hotel. Price was reasonable, perfect location for both business and vacation. Hotel staff was very nice and professional. Highly recommended.Genuine Expedia guest review
"Nice hotel, dreadful wireless connection"
I have stayed here several times and always found it comfortable, convenient and well-priced. In the past I did not rely on wireless as I did this time for iPhone and iPad. The wireless connection, although free, was just terrible and kept cutting out constantly and unpredictably, no matter where in the hotel I used it -- room, bar, lobby, etc. The […] hotel staff are well aware of it and apologetic, but this did not help me. Since I use Skype a lot, and since this was a business trip, I regret that I will not be able to consider this nice hotel again unless/until they bring their wireless network upto a decent standard. Read moreGenuine Hotels.com guest review
"Good . . . but could ne more guest-friendly"
Like in many other hotels, rooms at Sofitel in Hamburg become available to arriving guests at 3PM (15:00). Since the hotel advertises to overseas guests (US, Canada, etc.), those guests arrive in the morning hours (my flight arrived at 7:30 AM), I was asked to cool my heels in the lobby from 8:30 am until 3 PM - a very long 6 1/2 hours after a sleepless […] night. Since the flight personnel of my United Airlines flight arrived at the same time as I did, it surprised me that they were promptly given rooms. Where there's a will, there's away . . . After I complained quite a bit, a room was 'discovered' and made available to me before noon. A more guest-friendly hotel would have found a solution to this problem. For example, a room cleaner could have been scheduled to arrive very early to start his or her regular work shift. But there seems to be no such interest in accommodating guests at this hotel. Dining room food was acceptable, with its service above average. A 'Mescaline Salad' is on the menu! Concierge service was limited to eight hours every day, but the concierge was a winner. Read moreGenuine Expedia guest review
I have never been mistreated as badly in any respectable hotel. They just did not want to acknowledge my presence when I arrived to check in, and just kept doing their stuff at a leisurely pace while I was standing there, without even looking at me. Overall, the service was as if they were paying me money to stay with them. On top of everything, I could […] not find a towel in my room, only a robe. Read moreGenuine Hotels.com guest review
Planning on visiting Hamburg, great location, walking distance to many sites, with metro service one block away.Genuine Hotels.com guest review
"Good hotel but. .."
Good hotel.. Except The phone was not working. But we did not care. The bed, we asked for queen.. But actually we experienced two beds that were put close to each other. Me or my wife were stuck in a gap in the middle during sleep. That ws not fun.Genuine Expedia guest review
"Sofitel hotel Hamburg Alter wall"
Our stay was a lengthy one, 10 days. The personnel were wonderful,very friendly and extremely helpful. The room was well equiped. The beds were incredible.soft but supportive and yielded a great nights sleep.The choice of seven different pillows was important. The coffee machine in the room did not work well. Breakfast was great, but the coffee was […] not up to Hamburg standards. Read moreGenuine Hotels.com guest review
"Best stay ever..."
Absolutely faultless. Says it all really! All staff were so friendly and there was no language barrier as they all spoke to us in English. Would very highly recommend.Genuine Expedia guest review
Lovely hotel, great location. Enjoyed the spa and had a particularly nice meal on the terrace overlooking the water.Genuine Hotels.com guest review
happy to stay again, good location, comfy beds, nice breakfast!Genuine Hotels.com guest review
"Great location and very comfortable"
We stayed 1 night following a cruise, and the port shuttle bus dropped us close to the hotel, at the Rathaus. We were luckily upgraded to a luxury room, which was outstandingly comfortable, with a great canal view. The hotel is modern, chic and clean. Although the service was generally excellent, service in the bar was brusque, and when I ordered a […] green tea I was brought a highly perfumed variety - I was not told that there was a range to choose from, which I discovered in the excellent cafe, where we enjoyed excellent coffee and bagels. Read moreGenuine Hotels.com guest review
"Modern hotel in a very good location"
A modern hotel in a good central location. Rooms spacious and well kitted out including Nespresso coffee machine and Bose wave radio. Room generally clean although carpet had coffee stains. Also confectionery in the mini bar has been opened and not replaced. Spa was nice, although deceptively small. Facilities overall good and staff attentive- bar staff […] were excellent. In general we had a very relaxing stay and we would return. Tip - ask for a waterfront room- view is much nicer. Read moreGenuine Expedia guest review
"Lovely hotel in the city centre"
Check in was swift considering it was just after midnight. The receptionist told me my room was on the first floor. He didnt tell me that the first floor was split level and which level my room was on. The signage didnt tell me either! I have stayed in one of the Paris hotels of this chain a lot and it is of a very high standard. This hotel was mostly […] up to standard, apart from the curtains in my room which had holes in the lining letting the light in in the morning. Another layout of blackout curtains would be helpful. Checkout was busy and people pushed in front of me, there was not enough staff in place for a midday checkout. I liked the swimming pool area, worth a visit. I would stay here again, hopefully the manager can address the improvements suggestions. Read moreGenuine Expedia guest review
The hotel was nice enough. Great breakfast, super clean and perfect location. Was a bit disappointed not to have a bath in my room, also I found one girl on the front desk to be particularly unhelpful. The bed was very comfortable thoughGenuine Hotels.com guest review
"Very nice hotel right in the centre of town."
Very nice hotel ideally located in the centre of Hamburg. Staff were very helpful and professional when needed. We got a free upgrade and the room was very sumptuous and comfortable with Bose soundsystem which was great.Genuine Expedia guest review
"Lovely room, very clean, excellent location."
Stayed for two nights for a weekend away. Excellent location, friendly staff, comfortable and spacious room and impeccably clean. Would recommend and would definitely stay again if returning to Hamburg.Genuine Expedia guest review
"Perfect and relaxing"
This was a wonderful hotel in a great location, the rooms are fantastic especially the beds there so comfortable. The spa is lovely and relaxing aswel. Overall a great hotel would definatly come backGenuine Expedia guest review
"Nice hotel; wonderful location"
The hotel is well located in the centre of Hamburg. The rooms are spacious and well equipped. The facilities within the hotel are good although we were disappointed that there was no other option other than the high end restaurant or room service for eating in the evening.Genuine Expedia guest review
"Great hotel close to the heart of Hamburg."
We had a very enjoyable stay at Sofitel Hamburg. Lovely room in a hotel with good facilities. Made use of the pool and spa every day and enjoyed a couple of drinks in the small bar, expensive but attentive service. Reception staff all good, we were welcomed by Carsten who was wonderful, full of great suggestions for our stay. My first visit to Hamburg, […] since I was a student did not dissapoint. Hotel is also really easy to reach from the airport using the S-Bahn. Read moreGenuine Expedia guest review
"Excellent Hotel in great location"
Lovely hotel in great location (just round the corner from the Rathaus). Th Hotel was within easy walking distance of the main areas of interest in the centre and close to tube and train stations (at Rathaus and Rodingsmarkt). The staff were very helpful and friendly. We were very pleased with the hotel. The only minor thing was the breakfast which […] was Euros 29 per day per person which for a party of 4 staying for 4 days seemed a bit excessive - but not a problem as there are many cafes nearby serving nice breakfast. Read moreGenuine Expedia guest review
fantasticGenuine Expedia guest review
"Top location for enjoying Hamburg Christmas market"
Stayed two nights and although we arrived midmorning our room was ready for us. The main Christmas market at the Rathaus is a few minutes walk, with the other markets also within easy walking distance. It was good to relaxin the hotel spa when we were not visiting the markets. My only criticism wouldbe the lack of food available within the hotel at […] this time of year. Not only one single restaurant open, but a set meal too. No coffee shop either nor bar snacks. Everything lse exactly as expected froma first class hotel. Read moreGenuine Hotels.com guest review
Arrived at 1pm and check-in not due til 3pm but our room was ready and we were able to use it immediately. Booked a superior room and was not disappointed. Good size room, super soft big bed and spacious bathroom with bath and shower. Sofa, TV and and Nespresso machine all super. Had a nice view over the canal as well. Fast and free WiFi easily accessible. Drank […] in the bar a couple of evenings which was very pleasant. Used the spa a couple of times which was very relaxing and well appointed. The hotel and rooms are immaculately clean and very nicely decorated. All the staff are very pleasant and friendly. The hotel is in a perfect position very near the city centre and close to the S-bahn station. Did not eat in the hotel so can comment on the food. Love this hotel. Cannot recommend it enough and if I return to Hamburg will definitely stay here again !! Read moreGenuine Expedia guest review
"Great hotel but be choosy about the rooms"
The rooms are really nice but the u-Bahn runs all night at the weekend so if you're a light sleeper ask for a room on the canal side. Breakfast was also very expensive so we went to the coffee shop across the road.Genuine Expedia guest review
I have stayed in this hotel before - it is within walking distance of the main shopping area, the underground and other facilities. This time the Christmas markets were open - just lovelyGenuine Expedia guest review
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