"Staff bright and helpful; rooms were dim."
Beautiful high tech hotel with very dim lighting in the room and bathroom. Staff was VERY pleasant and helpful.Genuine Hotels.com guest review
"Fantastic location by Neuer Wall and Rathaus."
€8taxi to Reeperbahn. Great staff. Excellent breakfast. If it were summer time it probably would have been even more centrally located than we realizedGenuine Expedia guest review
"Great Moder Style hotel with wonderful staff"
This is well centralized hotel near everything, shops next door, plaza, metro , bus, taxis, restaurants is a big plus, hotel all speak English. modern facility with great view and friendly staff, has free spa services except for massage, great restaurants and café, but a bit high cost, lucky great café around the corner and amazing buildings al over. […] free internet and top notch quality in everything.. amazing beds. Read moreGenuine Expedia guest review
"Close to good restaurants and the city hall."
One of the best hotels I have stayed in....beautiful rooms with everything you could need. Staff was very cordial and helpful to us as US visitors. The breakfast buffet was expensive, but well worth the price. Even had champagne!!Genuine Expedia guest review
"Nice hotel in the city center"
The location of the hotel is right in the center of Hamburg. Facilities are excellent. The hotel has a spa and an indoor pool. The room was spacious with bathtub and shower. Everything was in a very modern style which I prefer.Genuine Expedia guest review
"Wonderful stay, like always."
Ive stayed at Sofitel Alter wall before, and I always have a great stay. Helpful staff, nice atmosphere, clean and tide rooms - and not to forget the spa, which is very relaxing. Location is good. Not far from city centre, and if you going farther, it takes two minutes to get a taxi!Genuine Hotels.com guest review
"This is a Great Hotel in Hamburg!"
We completely enjoyed our stay in this beautiful hotel. Our rooms were very spacious and clean. This hotel is in a wonderful location where you are able to walk to many shops and restaurants as well as other attractions. We felt very safe in this neighborhood and we highly recommend this hotel!Genuine Hotels.com guest review
"Great except for the unreliable internet"
Loved the hotel and location.My only complaint was the highly unreliable free and paid internet service...that was problematic.Genuine Hotels.com guest review
Very convenient and central hotel. Very good overall.Genuine Expedia guest review
"Great hotel in a great location of the city!"
From the bell staff to the front desk staff to the, concierge, restaurant staff and managers, all were knowledgeable, cordial and seemed like they genuinely liked helping visitors and all of them seemed to enjoy their jobs. I've never seen a staff so universally helpful and pleasant. Food offered in the restaurants was good and again the staff was […] helpful. Read moreGenuine Expedia guest review
Stayed 5 nights and staff was very nice and helpful. Most everyone spoke english well! Spa was wonderful/ workout facility was good for those who enjoy treadmill/ cycle/ eliptical. They do have light dumbells, but don't expect to keep your routine. Wifi was slow but did it's job. Couldn't stream videos which I had expected to do for entertainment. Breakfast […] was wonderful. Easy travel from airport along S1 train which has stop right next to hotel. Close to other train stations too. Overall experience was great! I would definetly stay again. Read moreGenuine Hotels.com guest review
The power switches are very confusing. The coffee maker instruction is not clear. The wash sink plug did not work properly. Not quite to the standard of 5 stars, although it is a nice hotel.Genuine Expedia guest review
"Close to Downtown / Shopping"
Great location. The hotel does ask for a print out of the booking confirmation when you check in. And if you don't have it, they are extremely rude about it. The room itself is lovely, the beds are so comfortable. The wireless internet barely worked in our room though - only in the bathroom for some reason. The other family members we stayed with did […] not have a problem though. Read moreGenuine Hotels.com guest review
The room was very clean, well-decorated. The staff was friendly and helpful, and it was a great value. Highly-recommended.Genuine Hotels.com guest review
"Great location and very comfortable"
Super Hotel. Helpful staff and very comfortable beds.Genuine Expedia guest review
"Perfect Place in Hamburg"
The Sofitel Alter Wall is located in the city center, close to shopping, sights, and transportation. The hotel itself is a pleasure, with well appointed and spacious rooms and a large lobby that is never congested. The front desk service is excellent with the staff eager to assist in answering questions and providing information about restaurants, shopping, […] sight seeing, etc. A very positive experience at this hotel! Read moreGenuine Expedia guest review
"top hotel in hamburg"
perfect overnight stay. Top comfort hotel. The concierge was very helpfull. Would definitely stay here again ! The only complain - there could be a coffe maker etc in the room. J Pavlik DenmarkGenuine Hotels.com guest review
"It is very good in the city centre"
Everything is goodGenuine Expedia guest review
Rooms are not the biggest but a nice hotel all the same. Could have better iron no steam means u spend quite some time ironing. Its has wifi a decent spa and swimming pool centrally located.Genuine Hotels.com guest review
"Beautiful hotel with comfortable bed"
Although we only stayed one night at your hotel, we would stay there again and recommend it to friends. The concierge was very helpful with recommending a restaurant for dinner and directing us to places we wanted to go.Genuine Hotels.com guest review
"Location, location, location"
Perfect location to visit the city on foot or other means of transportation. Very capable and friendly concierge that loaned us umbrellas when it was pouring. The room felt a little small but cleverly arranged. The view on the canal was perfect.Genuine Hotels.com guest review
Response by Sofitel Hamburg Alter Wall Dear CD, we very much appreciate your comments regarding your stay at Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In addition it is nice to read that you enjoyed your stay with us and that you had a positive experience at the hotel. Thank you again for sharing your experience, and we hope to welcoming you very soon again in Hamburg or at any other Sofitel Luxury Hotel. Sincerely, Gilles Felgen General Manager
"Terrific business hotel in heart of city."
The front desk staff bent over backwards to give me the best room possible. They upgraded me--twice. The room was modern, beautiful, comfortable, large and luxurious. And the price was right. I couldn't have asked for a nicer stay.Genuine Expedia guest review
we loved the hotel very close to public transportation very close to all the sights. staff was very helpful.rooms were very nice had all the amenities we needed. can't wait to go backi.Genuine Hotels.com guest review
Response by Sofitel Hamburg Alter Wall Dear patty, thank you very much that you took the time to comment your stay. Feedback is utmost important to us as it gives us the opportunity to improve. I am particularly proud to read that our team’s service level matched your expectations. I will of course pass the feedback over to my team. Moreover I am pleased to read that our modern room with the soothing MyBed concept and exquisite bathroom make your stay an unforgettable experience. Thank you again for sharing your experience, and we hope to welcoming you very soon again in Hamburg or at any other Sofitel Luxury Hotel. Sincerely, Gilles Felgen General Manager
wonderful english speaking staff. very nice place!Genuine Hotels.com guest review
Response by Sofitel Hamburg Alter Wall Dear MVKOD, thank you very much that you took the time to comment your stay. Feedback is utmost important to us as it gives us the opportunity to improve. I am particularly proud to read that our team’s service level matched your expectations. I will of course pass the feedback over to my team. Thank you again for sharing your experience, and we hope to welcoming you very soon again in Hamburg or at any other Sofitel Luxury Hotel. Sincerely, Gilles Felgen General Manager
Overall excellent. It is an excellent hotel, and was reasonably priced.Genuine Expedia guest review
"Tennis at Hamburg"
Its a very nice hotel that is well located. The restaurant is a bite expensive. Rooms are ok, but don't have double beds available.Genuine Expedia guest review
"Comfortable and convenient, as always"
Sofitel is dependable for comfort in the room, great service, and great food. We will stay there next time, as well.Genuine Hotels.com guest review
"Meticulous and friendly staff, plus great location"
An excellent hotel with an incredible staff from the valet to the room cleaners. Reception exceptionaly professional. The location is great with easy access to the beautiful City Hall, shopping, and Class A restaurants.Genuine Hotels.com guest review
"A perfect hotel !"
Excellent location and very good service both at reception and in restaurant and breakfast room. You do not need anything you could not get at Sofitel !Genuine Expedia guest review
PerfectGenuine Hotels.com guest review
"Excellent for families and business people"
The property is an absolute gem. Large comfortable room with great bathroom and walk-in shower. Friendly and helpful staff. Light and airy lobby and tasteful interior design. Centrally-located in downtown Hamburg and a well-organized, luxurious spa that is perfect for ending a long-days work or touring. Breakfast, albeit on the expensive side, offers […] a rich buffet of cold and hot items and was delicious. Read moreGenuine Expedia guest review
A very well run hotel, close to everything. If you are driving paln your route to the hotel it is tricky.Genuine Expedia guest review
Clean, pretty nice hotel. Price was reasonable, perfect location for both business and vacation. Hotel staff was very nice and professional. Highly recommended.Genuine Expedia guest review
"Nice hotel, dreadful wireless connection"
I have stayed here several times and always found it comfortable, convenient and well-priced. In the past I did not rely on wireless as I did this time for iPhone and iPad. The wireless connection, although free, was just terrible and kept cutting out constantly and unpredictably, no matter where in the hotel I used it -- room, bar, lobby, etc. The […] hotel staff are well aware of it and apologetic, but this did not help me. Since I use Skype a lot, and since this was a business trip, I regret that I will not be able to consider this nice hotel again unless/until they bring their wireless network upto a decent standard. Read moreGenuine Hotels.com guest review
"Good . . . but could ne more guest-friendly"
Like in many other hotels, rooms at Sofitel in Hamburg become available to arriving guests at 3PM (15:00). Since the hotel advertises to overseas guests (US, Canada, etc.), those guests arrive in the morning hours (my flight arrived at 7:30 AM), I was asked to cool my heels in the lobby from 8:30 am until 3 PM - a very long 6 1/2 hours after a sleepless […] night. Since the flight personnel of my United Airlines flight arrived at the same time as I did, it surprised me that they were promptly given rooms. Where there's a will, there's away . . . After I complained quite a bit, a room was 'discovered' and made available to me before noon. A more guest-friendly hotel would have found a solution to this problem. For example, a room cleaner could have been scheduled to arrive very early to start his or her regular work shift. But there seems to be no such interest in accommodating guests at this hotel. Dining room food was acceptable, with its service above average. A 'Mescaline Salad' is on the menu! Concierge service was limited to eight hours every day, but the concierge was a winner. Read moreGenuine Expedia guest review
I have never been mistreated as badly in any respectable hotel. They just did not want to acknowledge my presence when I arrived to check in, and just kept doing their stuff at a leisurely pace while I was standing there, without even looking at me. Overall, the service was as if they were paying me money to stay with them. On top of everything, I could […] not find a towel in my room, only a robe. Read moreGenuine Hotels.com guest review
Planning on visiting Hamburg, great location, walking distance to many sites, with metro service one block away.Genuine Hotels.com guest review
"Good hotel but. .."
Good hotel.. Except The phone was not working. But we did not care. The bed, we asked for queen.. But actually we experienced two beds that were put close to each other. Me or my wife were stuck in a gap in the middle during sleep. That ws not fun.Genuine Expedia guest review
"Sofitel hotel Hamburg Alter wall"
Our stay was a lengthy one, 10 days. The personnel were wonderful,very friendly and extremely helpful. The room was well equiped. The beds were incredible.soft but supportive and yielded a great nights sleep.The choice of seven different pillows was important. The coffee machine in the room did not work well. Breakfast was great, but the coffee was […] not up to Hamburg standards. Read moreGenuine Hotels.com guest review
"Nice hotel but poor food"
I have eaten twice now at the bar restaurant any and the food is awful. Burger wasn't freshly made and food is generally bad. Hotel rooms are nice however bed is uncomfortable, pillows wafer thin and even thou I asked for a quiet room, I was kept up most of the night by the noise of a train.Genuine Hotels.com guest review
Sofitel's location is wonderful. Many of the tourist attractions were within 10 minutes(walking) Sophie at the concierge's desk was the best her recommendations and knowledge of the city was very helpful, She resolved any issues (almost none)efficiently and with a smile she is an asset to the hotel. My Ipad was not working properly she verykindly helped […] me out. Everything was very positive with all the staff. Read moreGenuine Hotels.com guest review
"Good hotel in good location......"
Good stay. Enjoyed the hotel breakfast which was fabulous !! The area around has many restaurants and some shopping too which was nice. Overall a good stay.Genuine Hotels.com guest review
"great location in central Hamburg"
great location- staff not very warm, professional but not great. SPA was awesome. interior design not very stylish nor hip anymore. Sofitel used to be a lovely design hotel but it seems the interior design is suffering under a new designer. It lost the Bauhaus chic and the stylish feel to it. but ok for a night.Genuine Expedia guest review
"2 day stay"
forced to use room service just to get a cup of tea! No facilities for tea or coffee in room. Room service didn't understand a request for milk with tea - language issue as I'm sure most British guests still have milk in tea these daysGenuine Hotels.com guest review
"Excellent bar service"
Excellent service from all the staff in particular in the bar who made us feel like regulars on our second nightGenuine Hotels.com guest review
"A great base for the Christmas market experience."
We thoroughly enjoyed our 3 night stay at Sofitel Hamburg. It was just a short walk from the underground station. The hotel was tastefully decorated for Christmas. The staff were helpful and spoke good English. The room was spacious and bed comfortable. The only fault I could find was that the toiletries were a bit sparse, bearing in mind we arrived […] with carry on luggage only with minimal toiletres allowed. We thoroughly enjoyed the pool and spa area which had good facilities and was relaxing, especially after a day walking around the various Christmas markets on offer. The walk to the biggest Christmas market was just about 10 minutes away. We didn't have breakfast or try any meals as we eat out. However if you go this week ( 14th Dec.), two of their restuarants are being refurbished so be aware. Read moreGenuine Expedia guest review
I don't normally leave reviews but I absolutely had to for this. Fantastic location, in the middle of the centre and nearby to everything. Very clean, and most importantly the staff are absolutely wonderful and very helpful. The room was great and the bed was so comfortable and it made it a challenge to get up. I would highly recommend this hote […] l. Read moreGenuine Expedia guest review
"Great 5* hotel everything you'd expect from one."
Hamburg is a nice area and very different from what I'm used to but good to see a different cities.For a couple of days the city is fine but I wouldn't say any longer. German people are very friendly and now on my list of friendly people around the world :-) Great city otherwise but maybe it could use an influx of investment in the sector foreign […] dinning. Local German food was great but the City needs more diversity. Read moreGenuine Expedia guest review
"Great hotel but shabby internet"
Great hotel with amazing service from staff but ultimately I cannot recommend if you're going to Hamburg for business. As someone that travels for work I was incredibly disappointed by the internet speed. I could not complete the work I needed to accomplish in advance of my meetings as the internet was either slow or go in and out nor could I have video […] chats with my family. This is incredibly important to my while traveling. If internet is not important to you, this is a great hotel. Furthermore, the attached restaurant would close early before the actual stated closing time. Within walking distance to many locations but in the immediate vicinity, not too much. Read moreGenuine Hotels.com guest review
everything you would expect from a sofitel, the hotel was lovely and the service was excellent. When we arrived at the metro station not being local the receptionist (Irene) even offered to come and find us, which in the end was not necessary. The only gripe was there was some clever photography on the pool and it is actually quite small. would i stay […] again Yes, Read moreGenuine Hotels.com guest review
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