"Typically excellent Sofitel standard"
Fantastic location and stay. They need to be careful as some staff not up to the usual Sofitel customer service standard.Genuine Hotels.com guest review
Response by Sofitel Hamburg Alter Wall Dear wsaunders1981, thank you very much for taking some time to inform us about your opinion and your impressions of our hotel. We assure you that it is our highest ambition to have satisfied guests who are looking forward to return to our hotel. Therefore it is much to our regret that your stay in our hotel did not perfectly match with your plan and expectations. Please allow me to express my sincere apologies. Criticism and hints how to do things better, will help us to reach our goals and increase our guest’s satisfaction. We appreciate your sharing your concerns, and we do hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gilles Felgen General Manager
"Excellant birthday break."
Excellent. Disappointed with the price of breakfast/ evening meal. Feel the hotel did it self no favours especially going out into the city( which was close), and seeing what was on offer. For the general traveller and business person. The hotel has a great local and this could be used more to its advantage.Genuine Expedia guest review
Response by Sofitel Hamburg Alter Wall Dear Guest, thank you very much for having commented your stay at Sofitel Hamburg Alter Wall. I will share your feedback with our team and I am sure it will serve as motivation to keep our high service standards. Kindly be informed that we offer different choices of breakfast, so please do not hesitate to contact our restaurant staff during your next stay. In addition I am pleased to read that our modern room with the soothing MyBed concept and exquisite bathroom make your stay an unforgettable experience. Thank you again for sharing your experience, and we hope to welcoming you very soon again at the Sofitel Hamburg Alter Wall. Sincerely, Gilles Felgen General Manager
"Great location and very comfortable hotel."
Excellent central location. Ideal for taking photographs of central Hamburg at 06:00 in the morning. With the rent hot weather of 35c it was a massive advantage to go into a fully air condioned hotel. I would stay there again.Genuine Expedia guest review
"Truly 5 star"
I have rarely stayed in a hotel which truly deserves a 5 star rating. This hotel is in that class. Its accommodation, service and upkeep are truly exceptional. It serves the best breakfast I have experienced in 45 years of world travel! The hotel is central, on the main train line from the airport and has an outlook over one of the city's many cana […] ls. Read moreGenuine Expedia guest review
Lovely hotel, fabulous service. Breakfast was a little pricey. I would stay again.Genuine Hotels.com guest review
First time I've ever been this satisfied. First class service all round. I've stayed in many so called 5 star hotels and in this case it was clear they earn the stars. No attempts to con you out of money with wifi charges or extras to use the facilities. Excellent and helpful staff.Genuine Hotels.com guest review
"Nice weekend break hotel"
Apart from a shambolic check in, the staff were very friendly and the hotel is very well kept. Nice location right in the centre of Hamburg. Easy access via underground network and walking distance from the main shopping strip.Genuine Expedia guest review
"business or weekend break"
A fantastic Hotel I would definitely be going back to stayGenuine Expedia guest review
"Most comfortable sleep"
We stayed at this hotel for two nights as part of a tour around Germany and Austria. We chose this hotel as it was an excellent price and in the perfect location for what we wanted to do whilst in Hamburg. The hotel was not far from the train station and easy to find and very close to everything. The room was very modern and had the most comfortable […] bed. We ate at the hotel restaurant each night we were there and the food was fantastic. Would highly recommend this hotel and would definitely stay there again. Read moreGenuine Hotels.com guest review
"Central, lovely hotel"
Apart from having a check in time of 3pm, which is kind of late, and not being able to get our room ready until then even though we arrived at noon, the hotel was very good. Great central location, very close to the U-Bahn station and also very close to Cafe Paris, where the most wonderful breakfasts are served! Bit odd that you must wear your swimming […] costume in the pool, but have to take it off for the sauna and steam room - lots of shorts on / shorts off! Lovely room, with Nespresso machine (only 3 capsules supplied at a time, and had to buy fresh milk in the supermarket), nice bathroom. Would definitely stay here again though. Read moreGenuine Expedia guest review
"Great Hotel In A Wonderful City!"
Visited this hotel during the annual harbor birthday celebration. The staff were extremely helpful, the room was very clean and spacious, and the food at their restaurant was amazing! I will definitely stay there again the next time I'm in Hamburg.Genuine Hotels.com guest review
"Great place for a weekend to explore the city"
The hotel is excellently situated in the centre of "up-town" Hamburg. The shops, near by are "high-end" with many good places to eat and close to the Opera House and the Binnenalster. There is clearly good parking in the Hotel's carpark.Genuine Expedia guest review
"Central and ideal for a business trip"
Central and ideal for a business trip. Exceptionally comfortable night's sleep.Genuine Expedia guest review
"Great location for shopping!"
Excellent, great location, in the heart of all the shops and directly next to underground stop. Personally I found the cushions too flat for my liking so I didn't get a good nights sleep. Lovely and modern.Genuine Expedia guest review
"Ideal for a visit to Hamburg"
The accommodation is excellent and the staff very helpful. The restaurant lacks atmosphere and the food is over priced for its quality. Wonderfully central.Genuine Expedia guest review
"Nice hotel with industrial feel on the water"
Nice hotel, a bit industrial, not quite up to the super-luxury style of Sofitel, but still pleasant, very comfortable beds, quiet when you want to sleep. Good location. Breakfast very expensive at EUR29 - I had breakfast in Starbucks across the road.Genuine Expedia guest review
very comfortable, but there was no bathtub in my room.Genuine Hotels.com guest review
greatGenuine Hotels.com guest review
An excellent and well run hotel.The room was very comfortable with an excellent bathroom. All the staff were eager to offer assistance to enhance the experience.Genuine Expedia guest review
"Superb for a short City Break"
My only complaint is that the price of 29 Euros each for a full Breakfast is extortionate - you can get a 3 course set menu in the Restaurant for 27 Euros! A shame that they see fit to overcharge you - otherwise a superb hotel, and would definitely stay there again.Genuine Expedia guest review
"City Stay a must"
A really superb hotel with the most comfortable bed I have ever slept in! Great staff and the location is ideal for a city visit! A most memorable and excellent stay!Genuine Expedia guest review
Loved my stay at the Sofitel; loved Hamburg. Highly recommended.Genuine Hotels.com guest review
"Sofitel quality though a bit industrial"
The kind of quality you expect from a Sofitel, though comfort levels were a bit lower than I expected, mainly because the style of the hotel was a little industrial (less carpet and soft furnishings than usual). Also disappointed there was noise from the nearby train station even though I had requested a quiet room. Breakfast shockingly expensive at […] EUR32 so I passed! Read moreGenuine Expedia guest review
My partner and I spent a long weekend in Hamburg from October 25th - October 28th. We'd come away for my partner's birthday and because of this the hotel put a complimentary bottle of champagne in our room upon arrival. The rooms were exceptionally clean and comfortable. We made good use of the spa which we thoroughly enjoyed. The location in the […] Old Town is excellent and you are a short stroll from the main shopping streets and Town Hall. I would definitely stay in a Sofitel again and would recommend this hotel wholeheartedly. Read moreGenuine Expedia guest review
"Excellent spa. Shame we couldn't use it!"
The hotel was excellent and the spa was superb but we couldn't use the sauna, steam room etc because everybody has to go naked. We didn't realise this at first so we wore bathers and we were told that we had to leave if we didn't take our bathers off. Being british, we weren't used to this and are very uncomfortable with it so we couldn't use the facilities […] while we were there which was disappointing as we stayed there for 5 days and it was something we were looking forward to. Its a shame that the guests weren't given a choice. The room was lovely but there was a long glass window between the bedroom and the bathroom so you could see someone on the toilet and also having a shower. Really strange.We tried to work out why they did that and realised that you saw the view from the shower through that window.No privacy at all though. Breakfast is extemely expensive.Try Cafe Paris. Lovely! and just around the corner. Read moreGenuine Expedia guest review
"Hamburg in October"
loved this hotel, staff were helpful room was lovely! Drinnks were more expensive but they were served with nibbles!Genuine Expedia guest review
Great hotel, great service, ideal locationGenuine Hotels.com guest review
"nice place to rest up"
We were in a classic room and had no tea or coffee making facilities. In a 5 star hotel I would except tea and coffee making facilities. The bed was very comfortable (as expected) and the facilities and location of the hotel were good.Genuine Expedia guest review
Loved it. The bed was wonderful everything was wonderful. Would go straight back again. Staff very good and helpful. Only thing forgot that in Germany people use the sauna naked so that took some getting use to. Lots of places to visit close by and places to eat but much quieter at night. Didnt eat in the hotel.Genuine Hotels.com guest review
"Luxurious hotel in a great location."
Comfort of room, quality of furnishings etc. excellent. The spa was a little disappointing as no jacuzzi! Very expensive to eat at the hotel so we very successfully went to various cafes and restaurants for breakfast and evening meals. The location was fantastic as easy to walk to all the major sites.Genuine Expedia guest review
I stayed here with my girlfriend for just 3 nights on a brief visit to Hamburg, but although the stay was short, we managed to get a lot out of the hotel. Upon arriving we were checked in quickly with polite, puntual service. Our room was very tidy, with amenities such as a large HD television, comfortable duvet bed and large shower there. We tried […] out the downstairs swimming area which is just a small affair, but still very tranquil and stylish. One can book a massage there too from the reception for a moderate price. As said, although we spent most of the time outside of the hotel, we did dine in the hotel restaurant and drink most evenings at the bar. Both being very nice indeed and well staffed. Judging by the clientèle, the guests there ranged widely from business people to small families with children, although having said that I would say that overall the hotel seemed to incline more towards couples and professionals as opposed to big families. But the latter isn't necessarily a negative! Read moreGenuine Expedia guest review
Great hotel in a fantastic location near to all the sights and shopping. Between the four of us in our party we had booked a single , double and a deluxe. All the rooms were spacious and immaculate. The best part was the decking next to the canal , lovely sitting outside in a city centre hotel and having a few drinks. Will definitley be back.Genuine Hotels.com guest review
"OUTSTANDING HOTEL AND LOCATION!"
ultra modern and luxury with a twist of pure Romance! The pool is a must do at this hotel, very intimate and creative design.Genuine Hotels.com guest review
Extremely pleasant stay.Basement pool/spa a highlightGenuine Hotels.com guest review
"Great hotel for anyone"
Great hotel and great location in the heart of the city. Staff were extrememely helpful and courteous. Stayed in a superior room which was spacious and cleverly laid out.Genuine Expedia guest review
Fabulous, staff were extremely helpful and very friendly. I would highly recommend this very modern contemporary style hotel.Genuine Expedia guest review
"Perfect Location for a Weekend in Hamburg"
We were in Hamburg for 4 days and found the hotel perfect for our needs. We enjoy city breaks and always prefer to stay in the centre of the action. The Sofitel offered quiet, modern and comfortable facilities, excellent service and food. We arrived from a cruise at 9.30 but were immediately and courteously taken to our room in spite of the early hour. […] Faultless customer service. Read moreGenuine Hotels.com guest review
My partner and I stayed at the Sofitel Alter Wall for three nights in June and had a fantastic stay. The room was modern and creatively designed, and incredibly comfortable. Great bed and great bathroom. The hotel staff were excellent and very helpful when we had questions. The location of the hotel is also second to none and perfectly positioned close […] to the main shopping area and tourist spots. Read moreGenuine Hotels.com guest review
"Review of Sofitel Hamburg"
Very conveniently located hotel for sightseeing. Room very nice and comfortable. Will use this hotel againGenuine Expedia guest review
"Weekend in Hamburg"
A fantastic weekend away- very high quality of service and unbelievably friendly and helpful staff. Good location near the town hall and posh shops. The room was gorgeous.Genuine Expedia guest review
A beautiful modern hotel, nice location, good facilities and helpful staff.Genuine Expedia guest review
Great hotel in a fantastic location. Only downer was 2 single beds pushed together instead of a double.Genuine Expedia guest review
"First class, even by German standards!"
The hotel is very well situated in the very upclass financial centre of the city and is a short 3-4 min walk form the main shopping centre; less to the closest underground train station. The entrance area of the hotel is well landscaped with a nice patio eating/siting area fronting the 2x classy hotel restaurants. The entire area is very well maintained, […] which is indicative of the hotel in general. A very pleasant aroma greets you as you enter the reception and the staff are very friendly and all speak a high standard of English. The rooms are first class with an excellent standard of furnishing and a very comfortable bed. The duvet on the king-size bed consisted of 2x smaller duvets, which did not really appeal to my partner, but did to me. There are several UK channels on the standard in-room TV and a comfortable sofa to watch from. We were asked what day in our stay did we want the complimentary picnic, which we knew nothing of prior to arriving. It was supplied in a traditional wicker picnic basket and like everything else in the hotel was first class. We had a standard room for 4x nights and I believe we did not select any special arrangement that included this. The hotel pool, gym and health suite is also very nice and is all fitted out to a very high standard. I cannot recommend this hotel enough and can advise it to anyone planning a social, or business trip to Hamburg. Read moreGenuine Hotels.com guest review
Meget bra.Genuine Hotels.com guest review
"Beliggenhed og kvalitet - super"
Det er et utrolig bekvemt hotel både hvad angår beliggenhed og indretning. Servicen var i top. Dejligt spaområde. Har benyttet hotellet en gang før og denne gang bekræfter kvaliteten. Kommer gerne igen.Genuine Hotels.com guest review
Super service..Genuine Hotels.com guest review
"Superbe hôtel, personnel très accueillant !"
C'est la seconde fois que nous séjournons dans cet hôtel, et toujours aucun problème : le concierge vient vous voir dès votre sortie de voiture pour s'occuper de votre véhicule et de vos bagages, accueil à la réception (en anglais pour les non-germanophones), check-in effectué avec grand professionnalisme. Chambre spacieuse, très bien équipée, literie […] très confortable comme d'habitude dans les Sofitel, salle de bains spacieuse avec baignoire ET cabine de douche. Très propre. Le spa a des horaires d'ouverture très larges (6h30-23h) ce qui permet d'aller faire quelques brasses quant on le souhaite, voire d'aller au hammam ou sauna, ou se détendre avec un petit café. Restaurant et bar à l'hôtel. Petit déjeuner impeccable même si un peu cher (il a pris 4€ depuis notre dernière visite il y a 3 ans, quand même). L'emplacement de l'hôtel est formidable dans Hambourg, avec certaines chambres qui ont vue sur le canal. Attention toutefois, tout l'entourage de l'hôtel est actuellement en travaux (et c'est un gros chantier avec la démolition de l'immeuble juste à côté du Sofitel !). Aucun bruit à déplorer, mais l'hôtel est plus difficilement atteignable et les trottoirs ne sont pas faciles à trouver au milieu du chantier. Je RECOMMANDE très fortement cet hôtel ! Read moreGenuine Hotels.com guest review
"Excellent 5 star hotel"
Wonderful stay with great location. Breakfast was exceptional (though expensive) and the rooms very stylish and comfortable.Staff incredibly friendly.Genuine Hotels.com guest review
Vi havde en super oplevelse med dette hotel. Alt var 100% perfekt. Skulle man sætte et lille minus, er parkeringsafgiften til den dyre side. Vi vender helt sikkert tilbage.Genuine Hotels.com guest review
"Es war nicht wie Erwartet"
Das Hotel liegt sehr Zentral in Hamburg. Auch das Aussehen versprach von außen einen Angenehmen Aufenthalt. Als wir dann aus der Tiefgarage nach oben zum Empfang kamen strahlte uns eine nette junge Frau entgegen, als wir dann unseren Namen sagten fand sie leider kein gebuchtes Zimmer und sie holte Ihren Vorgesetzten. Dieser sagte als erstes das es kein […] Zimmer für uns gäbe und auch das Hotel voll ausgebucht ist. Das war erstmal ein Schock nach guten 6,5 Std Autofahrt. Nach dem ich dann erwiderte das ich jedoch ein Bestätigungsschreiben / Mail von dem Portal habe, wo ich buchte, Sagte er wieder das dies nicht sein kann. Somit sucht ich die Mail raus und mit einmal rief er in seiner Reservierungsabteilung an. Da wurde dann gewünscht das ich die Mail dort hin schicke, dass machte ich dann auch und langsam ging es vorwärts. Die Reservierungsabteilung sprach dann wohl mit dem Mitarbeiter und mit einmal war doch die gebuchte Suite zur Verfügung. Er sagte dann sie hatten ja eine Suite gebucht dadurch ist es kein Problem. Er entschuldigte sich dann für die 10 Minuten warten und gab uns 2 Getränke Gutscheine für die Bar im Hause. Für sein unfreundliches Verhalten entschuldigte er sich nicht. Das war kein guter Start. Am nächsten Morgen gingen wir zum Frühstück, hier stand eine Dame welche die Plätze Verteilte, dieser sagte ich die Zimmer Nummer an und bekam in einem äußerst unfreundlichen Ton gesagt das sie den Name brauche und nicht die Zimmer Nummer, sie sei ja auch kein Nummern Girl. Wenn ich so einem Ton und unfreundliche Antwort am Morgen gleich bekomme, weiß ich nicht ob ich in einem Luxus Hotel wirklich angekommen bin. Beim Frühstück war es ein sehr gutes Buffet das machte einiges wieder gut. Die Getränke Gutschein die wir bei der Ankunft wegen der warte Zeit erhalten haben konnten wir leider nicht an der Bar einlösen da diese immer überfüllt war. Somit dachte ich das ich diesen bei der Abreise mit einem Getränk aus der Minibar verrechnen kann. Dies ging leider auch ni Read moreGenuine Hotels.com guest review
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