happy to stay again, good location, comfy beds, nice breakfast!Genuine Hotels.com guest review
"Great location and very comfortable"
We stayed 1 night following a cruise, and the port shuttle bus dropped us close to the hotel, at the Rathaus. We were luckily upgraded to a luxury room, which was outstandingly comfortable, with a great canal view. The hotel is modern, chic and clean. Although the service was generally excellent, service in the bar was brusque, and when I ordered a […] green tea I was brought a highly perfumed variety - I was not told that there was a range to choose from, which I discovered in the excellent cafe, where we enjoyed excellent coffee and bagels. Read moreGenuine Hotels.com guest review
"Modern hotel in a very good location"
A modern hotel in a good central location. Rooms spacious and well kitted out including Nespresso coffee machine and Bose wave radio. Room generally clean although carpet had coffee stains. Also confectionery in the mini bar has been opened and not replaced. Spa was nice, although deceptively small. Facilities overall good and staff attentive- bar staff […] were excellent. In general we had a very relaxing stay and we would return. Tip - ask for a waterfront room- view is much nicer. Read moreGenuine Expedia guest review
"Lovely hotel in the city centre"
Check in was swift considering it was just after midnight. The receptionist told me my room was on the first floor. He didnt tell me that the first floor was split level and which level my room was on. The signage didnt tell me either! I have stayed in one of the Paris hotels of this chain a lot and it is of a very high standard. This hotel was mostly […] up to standard, apart from the curtains in my room which had holes in the lining letting the light in in the morning. Another layout of blackout curtains would be helpful. Checkout was busy and people pushed in front of me, there was not enough staff in place for a midday checkout. I liked the swimming pool area, worth a visit. I would stay here again, hopefully the manager can address the improvements suggestions. Read moreGenuine Expedia guest review
The hotel was nice enough. Great breakfast, super clean and perfect location. Was a bit disappointed not to have a bath in my room, also I found one girl on the front desk to be particularly unhelpful. The bed was very comfortable thoughGenuine Hotels.com guest review
"Very nice hotel right in the centre of town."
Very nice hotel ideally located in the centre of Hamburg. Staff were very helpful and professional when needed. We got a free upgrade and the room was very sumptuous and comfortable with Bose soundsystem which was great.Genuine Expedia guest review
"Lovely room, very clean, excellent location."
Stayed for two nights for a weekend away. Excellent location, friendly staff, comfortable and spacious room and impeccably clean. Would recommend and would definitely stay again if returning to Hamburg.Genuine Expedia guest review
"Perfect and relaxing"
This was a wonderful hotel in a great location, the rooms are fantastic especially the beds there so comfortable. The spa is lovely and relaxing aswel. Overall a great hotel would definatly come backGenuine Expedia guest review
"Nice hotel; wonderful location"
The hotel is well located in the centre of Hamburg. The rooms are spacious and well equipped. The facilities within the hotel are good although we were disappointed that there was no other option other than the high end restaurant or room service for eating in the evening.Genuine Expedia guest review
"Great hotel close to the heart of Hamburg."
We had a very enjoyable stay at Sofitel Hamburg. Lovely room in a hotel with good facilities. Made use of the pool and spa every day and enjoyed a couple of drinks in the small bar, expensive but attentive service. Reception staff all good, we were welcomed by Carsten who was wonderful, full of great suggestions for our stay. My first visit to Hamburg, […] since I was a student did not dissapoint. Hotel is also really easy to reach from the airport using the S-Bahn. Read moreGenuine Expedia guest review
"Excellent Hotel in great location"
Lovely hotel in great location (just round the corner from the Rathaus). Th Hotel was within easy walking distance of the main areas of interest in the centre and close to tube and train stations (at Rathaus and Rodingsmarkt). The staff were very helpful and friendly. We were very pleased with the hotel. The only minor thing was the breakfast which […] was Euros 29 per day per person which for a party of 4 staying for 4 days seemed a bit excessive - but not a problem as there are many cafes nearby serving nice breakfast. Read moreGenuine Expedia guest review
fantasticGenuine Expedia guest review
"Top location for enjoying Hamburg Christmas market"
Stayed two nights and although we arrived midmorning our room was ready for us. The main Christmas market at the Rathaus is a few minutes walk, with the other markets also within easy walking distance. It was good to relaxin the hotel spa when we were not visiting the markets. My only criticism wouldbe the lack of food available within the hotel at […] this time of year. Not only one single restaurant open, but a set meal too. No coffee shop either nor bar snacks. Everything lse exactly as expected froma first class hotel. Read moreGenuine Hotels.com guest review
Arrived at 1pm and check-in not due til 3pm but our room was ready and we were able to use it immediately. Booked a superior room and was not disappointed. Good size room, super soft big bed and spacious bathroom with bath and shower. Sofa, TV and and Nespresso machine all super. Had a nice view over the canal as well. Fast and free WiFi easily accessible. Drank […] in the bar a couple of evenings which was very pleasant. Used the spa a couple of times which was very relaxing and well appointed. The hotel and rooms are immaculately clean and very nicely decorated. All the staff are very pleasant and friendly. The hotel is in a perfect position very near the city centre and close to the S-bahn station. Did not eat in the hotel so can comment on the food. Love this hotel. Cannot recommend it enough and if I return to Hamburg will definitely stay here again !! Read moreGenuine Expedia guest review
"Great hotel but be choosy about the rooms"
The rooms are really nice but the u-Bahn runs all night at the weekend so if you're a light sleeper ask for a room on the canal side. Breakfast was also very expensive so we went to the coffee shop across the road.Genuine Expedia guest review
I have stayed in this hotel before - it is within walking distance of the main shopping area, the underground and other facilities. This time the Christmas markets were open - just lovelyGenuine Expedia guest review
"Great hotel. Great location"
Me and my wife went on a 3-day trip to Hamburg. The Sofitel exceeded our expectations: central location, really friendly and helpful staff, great room and facilities (e.g. spa). Recommended for anybody looking to take a short break to Hamburg.Genuine Expedia guest review
"Nice but over priced"
The Hotel room was really nice and we enjoyed our stay but a few key things hampered our view on the hotel. The first was when checking in the reception neglected to inform us that they would be blocking a security deposit of 1700€! The other was we left some clothing in the hotel and it took calling the hotel 4 times before I received and response […] into whether they had found the items or not. Overall the hotel is beautiful with amazing rooms and extremely comfortable beds but they do need to improve in a few areas. If you are happy paying the extremely overpriced room rates then this hotel is for you... Read moreGenuine Hotels.com guest review
"Very good location for anything you want to do"
Modern hotel with really good rooms. Location is great with easy access to u and s banns. Spa nice and bar staff were all very friendly. Only small issue for us is no tea or coffee making facilities and to order to room in quite expensive but this would not stop me returning to this nice hotel.Genuine Expedia guest review
"Nice and smart"
As expected from a Sofitel, good standard and good treatment. high price for the rooms.Genuine Hotels.com guest review
"A very luxurious Hotel to stay in"
The Hotel is located in the perfect position to get to all the attractions of Hamburg. It is a great place to stay and the hotel includes all the amenities you could need. We wouldn't hesitate to return next time we are in Hamburg.Genuine Hotels.com guest review
"Good hotel, great location"
My first stay in a five star hotel was nice but I was probably expecting a little more from that grading. Not to take anything away, it is one of the nicest hotels I have stayed in but small issues with the room such as noisy fridge, shower door not closing, etc. Hotel has a great location and as Hamburg is not a big place all the sights we visited […] were within a 20 minute walk. Read moreGenuine Expedia guest review
What a great hotel. The room was beautiful designed and an excellent size. Views over the Elbe. You can always rely on excellence at the SofitelGenuine Expedia guest review
The staff was very professional.Genuine Hotels.com guest review
"Typically excellent Sofitel standard"
Fantastic location and stay. They need to be careful as some staff not up to the usual Sofitel customer service standard.Genuine Hotels.com guest review
Response by Sofitel Hamburg Alter Wall Dear wsaunders1981, thank you very much for taking some time to inform us about your opinion and your impressions of our hotel. We assure you that it is our highest ambition to have satisfied guests who are looking forward to return to our hotel. Therefore it is much to our regret that your stay in our hotel did not perfectly match with your plan and expectations. Please allow me to express my sincere apologies. Criticism and hints how to do things better, will help us to reach our goals and increase our guest’s satisfaction. We appreciate your sharing your concerns, and we do hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gilles Felgen General Manager
"Excellant birthday break."
Excellent. Disappointed with the price of breakfast/ evening meal. Feel the hotel did it self no favours especially going out into the city( which was close), and seeing what was on offer. For the general traveller and business person. The hotel has a great local and this could be used more to its advantage.Genuine Expedia guest review
Response by Sofitel Hamburg Alter Wall Dear Guest, thank you very much for having commented your stay at Sofitel Hamburg Alter Wall. I will share your feedback with our team and I am sure it will serve as motivation to keep our high service standards. Kindly be informed that we offer different choices of breakfast, so please do not hesitate to contact our restaurant staff during your next stay. In addition I am pleased to read that our modern room with the soothing MyBed concept and exquisite bathroom make your stay an unforgettable experience. Thank you again for sharing your experience, and we hope to welcoming you very soon again at the Sofitel Hamburg Alter Wall. Sincerely, Gilles Felgen General Manager
"Great location and very comfortable hotel."
Excellent central location. Ideal for taking photographs of central Hamburg at 06:00 in the morning. With the rent hot weather of 35c it was a massive advantage to go into a fully air condioned hotel. I would stay there again.Genuine Expedia guest review
"Truly 5 star"
I have rarely stayed in a hotel which truly deserves a 5 star rating. This hotel is in that class. Its accommodation, service and upkeep are truly exceptional. It serves the best breakfast I have experienced in 45 years of world travel! The hotel is central, on the main train line from the airport and has an outlook over one of the city's many cana […] ls. Read moreGenuine Expedia guest review
Lovely hotel, fabulous service. Breakfast was a little pricey. I would stay again.Genuine Hotels.com guest review
First time I've ever been this satisfied. First class service all round. I've stayed in many so called 5 star hotels and in this case it was clear they earn the stars. No attempts to con you out of money with wifi charges or extras to use the facilities. Excellent and helpful staff.Genuine Hotels.com guest review
"Nice weekend break hotel"
Apart from a shambolic check in, the staff were very friendly and the hotel is very well kept. Nice location right in the centre of Hamburg. Easy access via underground network and walking distance from the main shopping strip.Genuine Expedia guest review
"business or weekend break"
A fantastic Hotel I would definitely be going back to stayGenuine Expedia guest review
"Most comfortable sleep"
We stayed at this hotel for two nights as part of a tour around Germany and Austria. We chose this hotel as it was an excellent price and in the perfect location for what we wanted to do whilst in Hamburg. The hotel was not far from the train station and easy to find and very close to everything. The room was very modern and had the most comfortable […] bed. We ate at the hotel restaurant each night we were there and the food was fantastic. Would highly recommend this hotel and would definitely stay there again. Read moreGenuine Hotels.com guest review
"Central, lovely hotel"
Apart from having a check in time of 3pm, which is kind of late, and not being able to get our room ready until then even though we arrived at noon, the hotel was very good. Great central location, very close to the U-Bahn station and also very close to Cafe Paris, where the most wonderful breakfasts are served! Bit odd that you must wear your swimming […] costume in the pool, but have to take it off for the sauna and steam room - lots of shorts on / shorts off! Lovely room, with Nespresso machine (only 3 capsules supplied at a time, and had to buy fresh milk in the supermarket), nice bathroom. Would definitely stay here again though. Read moreGenuine Expedia guest review
"Great Hotel In A Wonderful City!"
Visited this hotel during the annual harbor birthday celebration. The staff were extremely helpful, the room was very clean and spacious, and the food at their restaurant was amazing! I will definitely stay there again the next time I'm in Hamburg.Genuine Hotels.com guest review
"Great place for a weekend to explore the city"
The hotel is excellently situated in the centre of "up-town" Hamburg. The shops, near by are "high-end" with many good places to eat and close to the Opera House and the Binnenalster. There is clearly good parking in the Hotel's carpark.Genuine Expedia guest review
"Central and ideal for a business trip"
Central and ideal for a business trip. Exceptionally comfortable night's sleep.Genuine Expedia guest review
"Great location for shopping!"
Excellent, great location, in the heart of all the shops and directly next to underground stop. Personally I found the cushions too flat for my liking so I didn't get a good nights sleep. Lovely and modern.Genuine Expedia guest review
"Ideal for a visit to Hamburg"
The accommodation is excellent and the staff very helpful. The restaurant lacks atmosphere and the food is over priced for its quality. Wonderfully central.Genuine Expedia guest review
"Nice hotel with industrial feel on the water"
Nice hotel, a bit industrial, not quite up to the super-luxury style of Sofitel, but still pleasant, very comfortable beds, quiet when you want to sleep. Good location. Breakfast very expensive at EUR29 - I had breakfast in Starbucks across the road.Genuine Expedia guest review
very comfortable, but there was no bathtub in my room.Genuine Hotels.com guest review
greatGenuine Hotels.com guest review
An excellent and well run hotel.The room was very comfortable with an excellent bathroom. All the staff were eager to offer assistance to enhance the experience.Genuine Expedia guest review
"Superb for a short City Break"
My only complaint is that the price of 29 Euros each for a full Breakfast is extortionate - you can get a 3 course set menu in the Restaurant for 27 Euros! A shame that they see fit to overcharge you - otherwise a superb hotel, and would definitely stay there again.Genuine Expedia guest review
"City Stay a must"
A really superb hotel with the most comfortable bed I have ever slept in! Great staff and the location is ideal for a city visit! A most memorable and excellent stay!Genuine Expedia guest review
Loved my stay at the Sofitel; loved Hamburg. Highly recommended.Genuine Hotels.com guest review
"Sofitel quality though a bit industrial"
The kind of quality you expect from a Sofitel, though comfort levels were a bit lower than I expected, mainly because the style of the hotel was a little industrial (less carpet and soft furnishings than usual). Also disappointed there was noise from the nearby train station even though I had requested a quiet room. Breakfast shockingly expensive at […] EUR32 so I passed! Read moreGenuine Expedia guest review
My partner and I spent a long weekend in Hamburg from October 25th - October 28th. We'd come away for my partner's birthday and because of this the hotel put a complimentary bottle of champagne in our room upon arrival. The rooms were exceptionally clean and comfortable. We made good use of the spa which we thoroughly enjoyed. The location in the […] Old Town is excellent and you are a short stroll from the main shopping streets and Town Hall. I would definitely stay in a Sofitel again and would recommend this hotel wholeheartedly. Read moreGenuine Expedia guest review
"Excellent spa. Shame we couldn't use it!"
The hotel was excellent and the spa was superb but we couldn't use the sauna, steam room etc because everybody has to go naked. We didn't realise this at first so we wore bathers and we were told that we had to leave if we didn't take our bathers off. Being british, we weren't used to this and are very uncomfortable with it so we couldn't use the facilities […] while we were there which was disappointing as we stayed there for 5 days and it was something we were looking forward to. Its a shame that the guests weren't given a choice. The room was lovely but there was a long glass window between the bedroom and the bathroom so you could see someone on the toilet and also having a shower. Really strange.We tried to work out why they did that and realised that you saw the view from the shower through that window.No privacy at all though. Breakfast is extemely expensive.Try Cafe Paris. Lovely! and just around the corner. Read moreGenuine Expedia guest review
"Hamburg in October"
loved this hotel, staff were helpful room was lovely! Drinnks were more expensive but they were served with nibbles!Genuine Expedia guest review
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