"Superb for a short City Break"
My only complaint is that the price of 29 Euros each for a full Breakfast is extortionate - you can get a 3 course set menu in the Restaurant for 27 Euros! A shame that they see fit to overcharge you - otherwise a superb hotel, and would definitely stay there again.Genuine Expedia guest review
"City Stay a must"
A really superb hotel with the most comfortable bed I have ever slept in! Great staff and the location is ideal for a city visit! A most memorable and excellent stay!Genuine Expedia guest review
Loved my stay at the Sofitel; loved Hamburg. Highly recommended.Genuine Hotels.com guest review
"Sofitel quality though a bit industrial"
The kind of quality you expect from a Sofitel, though comfort levels were a bit lower than I expected, mainly because the style of the hotel was a little industrial (less carpet and soft furnishings than usual). Also disappointed there was noise from the nearby train station even though I had requested a quiet room. Breakfast shockingly expensive at […] EUR32 so I passed! Read moreGenuine Expedia guest review
My partner and I spent a long weekend in Hamburg from October 25th - October 28th. We'd come away for my partner's birthday and because of this the hotel put a complimentary bottle of champagne in our room upon arrival. The rooms were exceptionally clean and comfortable. We made good use of the spa which we thoroughly enjoyed. The location in the […] Old Town is excellent and you are a short stroll from the main shopping streets and Town Hall. I would definitely stay in a Sofitel again and would recommend this hotel wholeheartedly. Read moreGenuine Expedia guest review
"Excellent spa. Shame we couldn't use it!"
The hotel was excellent and the spa was superb but we couldn't use the sauna, steam room etc because everybody has to go naked. We didn't realise this at first so we wore bathers and we were told that we had to leave if we didn't take our bathers off. Being british, we weren't used to this and are very uncomfortable with it so we couldn't use the facilities […] while we were there which was disappointing as we stayed there for 5 days and it was something we were looking forward to. Its a shame that the guests weren't given a choice. The room was lovely but there was a long glass window between the bedroom and the bathroom so you could see someone on the toilet and also having a shower. Really strange.We tried to work out why they did that and realised that you saw the view from the shower through that window.No privacy at all though. Breakfast is extemely expensive.Try Cafe Paris. Lovely! and just around the corner. Read moreGenuine Expedia guest review
"Hamburg in October"
loved this hotel, staff were helpful room was lovely! Drinnks were more expensive but they were served with nibbles!Genuine Expedia guest review
Great hotel, great service, ideal locationGenuine Hotels.com guest review
"nice place to rest up"
We were in a classic room and had no tea or coffee making facilities. In a 5 star hotel I would except tea and coffee making facilities. The bed was very comfortable (as expected) and the facilities and location of the hotel were good.Genuine Expedia guest review
Loved it. The bed was wonderful everything was wonderful. Would go straight back again. Staff very good and helpful. Only thing forgot that in Germany people use the sauna naked so that took some getting use to. Lots of places to visit close by and places to eat but much quieter at night. Didnt eat in the hotel.Genuine Hotels.com guest review
"Luxurious hotel in a great location."
Comfort of room, quality of furnishings etc. excellent. The spa was a little disappointing as no jacuzzi! Very expensive to eat at the hotel so we very successfully went to various cafes and restaurants for breakfast and evening meals. The location was fantastic as easy to walk to all the major sites.Genuine Expedia guest review
I stayed here with my girlfriend for just 3 nights on a brief visit to Hamburg, but although the stay was short, we managed to get a lot out of the hotel. Upon arriving we were checked in quickly with polite, puntual service. Our room was very tidy, with amenities such as a large HD television, comfortable duvet bed and large shower there. We tried […] out the downstairs swimming area which is just a small affair, but still very tranquil and stylish. One can book a massage there too from the reception for a moderate price. As said, although we spent most of the time outside of the hotel, we did dine in the hotel restaurant and drink most evenings at the bar. Both being very nice indeed and well staffed. Judging by the clientèle, the guests there ranged widely from business people to small families with children, although having said that I would say that overall the hotel seemed to incline more towards couples and professionals as opposed to big families. But the latter isn't necessarily a negative! Read moreGenuine Expedia guest review
Great hotel in a fantastic location near to all the sights and shopping. Between the four of us in our party we had booked a single , double and a deluxe. All the rooms were spacious and immaculate. The best part was the decking next to the canal , lovely sitting outside in a city centre hotel and having a few drinks. Will definitley be back.Genuine Hotels.com guest review
"OUTSTANDING HOTEL AND LOCATION!"
ultra modern and luxury with a twist of pure Romance! The pool is a must do at this hotel, very intimate and creative design.Genuine Hotels.com guest review
Extremely pleasant stay.Basement pool/spa a highlightGenuine Hotels.com guest review
"Great hotel for anyone"
Great hotel and great location in the heart of the city. Staff were extrememely helpful and courteous. Stayed in a superior room which was spacious and cleverly laid out.Genuine Expedia guest review
Fabulous, staff were extremely helpful and very friendly. I would highly recommend this very modern contemporary style hotel.Genuine Expedia guest review
"Perfect Location for a Weekend in Hamburg"
We were in Hamburg for 4 days and found the hotel perfect for our needs. We enjoy city breaks and always prefer to stay in the centre of the action. The Sofitel offered quiet, modern and comfortable facilities, excellent service and food. We arrived from a cruise at 9.30 but were immediately and courteously taken to our room in spite of the early hour. […] Faultless customer service. Read moreGenuine Hotels.com guest review
My partner and I stayed at the Sofitel Alter Wall for three nights in June and had a fantastic stay. The room was modern and creatively designed, and incredibly comfortable. Great bed and great bathroom. The hotel staff were excellent and very helpful when we had questions. The location of the hotel is also second to none and perfectly positioned close […] to the main shopping area and tourist spots. Read moreGenuine Hotels.com guest review
"Review of Sofitel Hamburg"
Very conveniently located hotel for sightseeing. Room very nice and comfortable. Will use this hotel againGenuine Expedia guest review
"Weekend in Hamburg"
A fantastic weekend away- very high quality of service and unbelievably friendly and helpful staff. Good location near the town hall and posh shops. The room was gorgeous.Genuine Expedia guest review
A beautiful modern hotel, nice location, good facilities and helpful staff.Genuine Expedia guest review
Brilliant location. Modern and comfortable in all expects. We will be back.Genuine Hotels.com guest review
"Usually expensive, but worth the money."
It was the best hotel I have stayed in Hamburg. Service, room, amenities, etc. You got everything here. And it is so close from the main area of business, shopping and dining! Though it is very expensive, if you get a chance to stay at a discounted price (which I got 50% off, thanks to a special promotion discount from Hotels.com), you must take the […] chance without hesitation! Read moreGenuine Hotels.com guest review
Great hotel in a fantastic location. Only downer was 2 single beds pushed together instead of a double.Genuine Expedia guest review
"First class, even by German standards!"
The hotel is very well situated in the very upclass financial centre of the city and is a short 3-4 min walk form the main shopping centre; less to the closest underground train station. The entrance area of the hotel is well landscaped with a nice patio eating/siting area fronting the 2x classy hotel restaurants. The entire area is very well maintained, […] which is indicative of the hotel in general. A very pleasant aroma greets you as you enter the reception and the staff are very friendly and all speak a high standard of English. The rooms are first class with an excellent standard of furnishing and a very comfortable bed. The duvet on the king-size bed consisted of 2x smaller duvets, which did not really appeal to my partner, but did to me. There are several UK channels on the standard in-room TV and a comfortable sofa to watch from. We were asked what day in our stay did we want the complimentary picnic, which we knew nothing of prior to arriving. It was supplied in a traditional wicker picnic basket and like everything else in the hotel was first class. We had a standard room for 4x nights and I believe we did not select any special arrangement that included this. The hotel pool, gym and health suite is also very nice and is all fitted out to a very high standard. I cannot recommend this hotel enough and can advise it to anyone planning a social, or business trip to Hamburg. Read moreGenuine Hotels.com guest review
Really lovely location. Friendly staff at reception. Slightly worn hotel room with stains on carpet, throw and curtains. Not really what I expect of a 5 star hotel. Odd "window" in bathroom that is visible from the main room. Uncomfortable and strange design feature. Bathroom small. Quiet though and perfect if you get an Expedia bargain. Wouldn't choose […] this hotel if I had to pay full price. Read moreGenuine Expedia guest review
"Poor Service and bed bugs"
I stayed here just for one night so decided to eat in the hotel restaurant which was apparently very good. After waiting 5 mins before anyone appeared to seat me I got a menu and picked my food. I only saw one waitress the whole time I was there. What arrived was nothing special and very standard! The service was awful. I even got asked if I wanted […] the desert while I was waiting for my main course as the waitress had forgotten I hadn't had my main. It wasn't busy as there was only one other table occupied. When I got home the next day I saw what looked like a bug bite on my shoulder and ankle. It was confirmed that these were from bed bugs!! Not good Read moreGenuine Hotels.com guest review
"Why Stay Anywhere Else"
This is the second time I have stayed at the Sofitel Hamburg Alter Wall and I would recommend to everyone. Check out the Pool and Spa.Genuine Expedia guest review
"The Sofitel Hamburg Alter Wall"
This is an excellant Hotel. The location is close to the shops and resteraunts but also just an ideal bit away from the hustel and bustle. We stayed in a Superior Room, which I highly recommend, so comfortable and made our stay very relaxing. The staff in the Hotel from the reception to the Bar were great and accomodated our every request. The spa […] was also very good. Our only suggested areas for improvement would be, tea and coffee facilities to be provided in the room. We'll Definately be returning. Read moreGenuine Hotels.com guest review
"The Sofital in Hamburg, Germany"
Booked the king -bed, but it was actually only 2 twin bed put together, not comfortable at all. No tea or coffer in the room; Lunch bread was cold,; bar was not cozy for winter staying. The sofa in the room was nice; Reception was friendly. Sauna with a resting room beside was really good --probably the best one in Hamburg.Genuine Hotels.com guest review
"One to return to again & again"
This is a classy boutique style hotel with all the amenities you would expect for a 5*. The room was spacious & very comfortable, overlooking one of the canals. The bathroom was roomy & well equipped with a double walk-in shower & separate bath. The luxurious complimentary toiletries were a nice touch. As mentioned on several previous reviews, the only […] negative was the high cost for breakfast. At 26 euros each during our visit, it wasn't good value for money unless you have a huge appetite, which we don't. Instead, we ate at the local Starbucks which was only 3 or 4 minutes walk from the hotel entrance. The location of the hotel is perfect & very central, just tucked down a quiet street at the side of the Town Hall. We went on this trip to sample the Christmas markets which were awesome - especially the main one in front of the Town Hall. We will definitely be repeating this trip again & will also visit in the Summer as Hamburg is a lovely city & there is so much to do on a city break here. Highly recommended !!! Read moreGenuine Expedia guest review
"Beliggenhed i hjertet af Hamburg"
Vi ville have sat pris på en elkedel på værelset (de kategorier der ikke har en Nespresso maskine), så man kan lave sig en kop te. En Nespresso maskine, som der står på nogle af værelserne (de dyreste), tilgodeser kun kaffedrikkerne. Morgenbuffeten er fin og rigelig men også ret dyr (€29)Genuine Hotels.com guest review
Super dejligt hotel. Perfekt beliggenhed og servicen er helt i top! Moderne værelser - virkelig flotte! Som minus er morgenmaden utrolig dyr - 29 euro per person. Derudover havde vi reserveret et Deluxe værelse med badekar. Værelset havde ikke badekar som lovet - men alt det andet luksus vejede fint op for det :) Alt i alt - et rigtigt dejligt hotel […] med PERFEKT beliggenhed. Read moreGenuine Hotels.com guest review
酒店為我們升級高一級的客房。驚喜！酒店為於巿中心，周圍都是購物大道，鄰近多個聖誕夜巿。十分方便！Genuine Hotels.com guest review
so machen geschäftsreisen spass!!Genuine Hotels.com guest review
Dejligt hotel m) rigtig central beliggenhed. Bar ok men intet specielt - prøvede ikke restaurant men den var total tom begge aftener vi var der. Fin spa og fin serviceGenuine Hotels.com guest review
Perfekt beliggenhed midt i Hamborg. Meget fint SPA område.Genuine Hotels.com guest review
"Tæt på byen"
Super hotel til en weekendtur i Hamburg !Genuine Hotels.com guest review
"Top Hotel, das nichts zu wünschen übrig lässt"
Dieses Hotel ist sehr zentral gelegen, wobei man alle Sehenswürdigkeiten gut zu Fuss erreichen kann. Das Hotel ist in einem guten Zustand und das Personal sehr freundlich und hilfsbereit. Einziger Wehrmutstropfen: Der Spa könnte noch ein bisschen grösser sein. Ansonsten war der Aufenthalt aber perfekt.Genuine Hotels.com guest review
"Midt i centrum"
Dejligt hotel kun 5 minutters gang fra rådhuset. God morgenmad med stor buffet til enhver smag. Gode parkeringsforhold i kælderen.Genuine Hotels.com guest review
Tout est parfait. La deco des chambres pourrait être de meilleur mais c'est justement une question de goût.Genuine Hotels.com guest review
Das Hotel hatte einen optimalen Standort mit ÖV gut zu erreichen. Ruhig gelegen. Und die Betten waren traumhaft. Wellness bereich sehr gross. Würde wieder im Sofitel buchenGenuine Hotels.com guest review
Response by Sofitel Hamburg Alter Wall Sehr geehrte/r Bolliger, auf diesem Weg möchten wir uns Ihren Aufenthalt in unserem Haus recht herzlich bedanken. Es war uns eine besondere Freude, dass Sie bei uns waren und wir Sie mit unseren Leistungen überzeugen konnten. Wir wissen es sehr zu schätzen, dass Sie sich die Zeit genommen haben uns ein Feedback zu schreiben. Ihr Lob, aber auch Ihre Anregung sind Motivation für uns, auch künftig alles dafür zu tun, dass sich unsere Gäste im Sofitel Hamburg Alter Wall wohlfühlen. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen, sodass Sie eventuell, in unserem wunderschönen Seagull SPA, bei einer Massage die Seele baumeln und sich wieder von uns verwöhnen lassen können. Mit freundlichen Grüßen aus der Hansestadt Hamburg Gilles Felgen Hoteldirektor
Good price for such a luxury hotel. Nice rooms, friendly staff. The Spa at the hotel was great and free of charge. Location was good, just a short ride with the U-bahn from the Central station. I will stay there again if I come to HamburgGenuine Hotels.com guest review
Helt fantastisk hotel. Super beliggenhed og høj standart. Kan helt klart anbefales. Eneste minus var at vi ikke kunne få plads i P-huset og selv måtte klare bagage. Detalje, men alligevel.Genuine Hotels.com guest review
Et lidt kedeligt hotel, med grå møbler og grå gardiner på værelserne. beliggenheder er dog fin. servicen var ikke så god, og morgenmaden urimelig dyr.Genuine Hotels.com guest review
"sehr gut, aber"
An der Freundlichkeit des Personals ist nichts auszusetzen. Sie sind sehr zuvorkommend, sowohl am Empfang als auch im Spa und geben ihr Bestes, den Gast zufrieden zu stellen. Ich hatte eine Woche vor Ankunft zwei Mal Massage bestellt. Diese Buchung wurde aber nicht eingetragen. Das war ärgerlich, aber das Personal gab sich alle Mühe, uns dazwischen […] zu schieben. Es kam sogar ein Masseur extra von zu Hause. Wir bekamen außerdem ein kostenloses Getränk als Entschädigung. Der Stil ist eher kühl und modern, also Geschmackssache. Die Zimmereinrichtung ist ok, aber für meinen Geschmack etwas vollgepackt mit Tischen und Sideboards. Read moreGenuine Hotels.com guest review
Var der sammen med familien - 2 børn på 2 og 5. Synes generelt hotellet var ok. Dog synes jeg at værelserne var i lidt slidt tilstand. Brusere sad løst og wc var ret slidt. Normalt ville jeg ikke nævne det men det er jo et 5 stjernet hotel så sådanne ting skulle helst være ok-Genuine Hotels.com guest review
Der er ingen tvivl om, at her er tale om et hotel af høj kvalitet, som klart kan anbefales. Beliggenheden er helt perfekt, så der kan gåes rundt. Hotellets indretning og interiør er pænt og enkelt men ikke noget ekstraordinært. Servicen i receptionen og restauranten var meget tilfredstillende, måske jeg er lidt farvet af, at de pga. en mindre fejl ved […] check-in med det samme tilbød en opgradering af værelse. Mht pris på parkering og morgenmad, s¨å findes det helt sikkert billegere, men sammenlignet med brunch og parkering i Kbh, så det ikke usædvanligt. Read moreGenuine Hotels.com guest review
"Gutes Hotel / gute Lage / toller Service"
gerne wieder!Genuine Hotels.com guest review
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