First off, this could be a great hotel if the staff was interested in learning anything about hospitality. Secondly, do not say your pet friendly when you clearly are not. When I went to check in the front desk person immediately was rude about me bringing my dog and proceeded to charge $80 for the first night and then $25 thereafter for our dog, non-refundable.... […] however hotels.com states there are no fees and there are no fees listed on their site. After stating my issues the General Manager even called me to apologize for their actions. Third... the restaurant below the room is extremely loud, at all times of the night and day, it never lets up. Read moreGenuine Hotels.com guest review
Response by Waters Edge Hotel Once again, my apologies, Troy. Admittedly, you did have a very negative experience with one of our hosts, and again, I would be as frustrated and angry as you are, had that happened to me. It was not condoned, at all. When we spoke, you had mentioned that the rest of my staff was "amazing." That meant alot, and I bring it up so that you who are reading this know this was a very isolated experience. Our apologies, also, for the miscommunication on the pet fee. We do our best to have our policies clear, on all of our partner sites, such as Hotels.com, and we don't at the moment. We will fix this. We do charge for pets, $80 for the first night, and $25 thereafter. It is not our intention to mislead, at all. On warm, weekend nights, Sam's can be noisy. Again, our apologies. While it is out of our control, we are are in communication with our neighbors and are trying to get this problem solved. There are rooms where this is much more of a problem than others, and you were in one. This is an intermittent problem, on warm, summer, weekend nights, though we know, can be a very frustrating one, for rooms that are near the restaurant. Thank you for reading, and we will use your comments to do better. Sincerely, Justin Flake General Manager Waters Edge Hotel
"Great spot for a night's rest in Tiburon"
Tiburon is a sleepy (and quite cool) little town at the water's edge, just north of SF, and this hotel is the perfect little boutique place for it. We checked in quite late, but were warmly welcomed. Our room wasn't huge, but it was comfortable, with a view out over the water. Breakfast delivered to the room was a nice (and filling) touch. All in all, […] it was a good stay. Read moreGenuine Expedia guest review
"One of the finest hotels in all of AMERICA!"
I wanted a REAL vacation away from it all, yet close to my favorite city, San Francisco. Saw Water's Edge on Hotels.com and decided to take a chance. I was not disappointed. In fact, I was overjoyed! The room is wonderful. I opened the window and was overwhelmed by the spectacular view of The City across the blue waters of the bay! Sun deck was awesome. […] Wine & Cheese Happy Hour was delightful. 24-hour fresh-brewed coffee. Plus a deluxe COMPLIMENTARY continental breakfast that includes bagels & lox! All this and Tiburon, too! Because of Water's Edge, I had one of the finest vacations of my life. I'm definitely coming back! Read moreGenuine Hotels.com guest review
The only negative is the difficulty parking to unload baggage.Genuine Hotels.com guest review
"Best view in Tiburon!"
The rooms were pretty nice. Loved that they bring breakfast to your room! Also liked the deck, although it is shared with other guests. The hotel allows you to bring your dog, so we shared the deck with an incredibly yappy poodle and another dog who were all over the place and on the furniture. These dogs made the deck and not fun place to be, so we […] ended up going out. Read moreGenuine Hotels.com guest review
"Terrific hotel on the waterfront"
Loved it! Service was super nice, room was huge with a view of the water, wine and cheese reception was the icing on the cake. Worth every penny.Genuine Hotels.com guest review
"Jewel in Tiburon"
Awesome hotel centered in heart of charming town of Tiburon. Room was beautiful with old world wood beams, coffee, fruit, wine and cheese at 5:30. Only drawback was parking as it was in a close lot for $15/day. Second day we found another lot approximately 3 blocks away for $4/day.Genuine Hotels.com guest review
We found the room and bed very comfortable, and having a fireplace was a real treat, as was the wine and cheese hour and coffee and ice water available in the hall. We enjoyed all of that. The staff were very friendly and helpful too. The only negatives were the somewhat small bathroom counter, cold breakfast, and unusable balcony (tiny!) with no view, […] unless you count craning your neck over the balcony, although we paid extra for the Deluxe King room with a view. All that said, I'd definitely come again, but would remember to ask for a real view... Read moreGenuine Hotels.com guest review
Loved everything about Waters Edge and Tiburon. We will definitely be returning to this perfect escape,Genuine Expedia guest review
"Great getaway hotel"
Friendly staff - beautiful location - located close to good places to eat and shop - the back patio is a wonderful place to relax with a good book or look at the SF skylineGenuine Expedia guest review
We can not say enough nice things about this hotel, its staff, and Tiburon itself! The location is absolutely perfect if you plan on experiencing the city and surrounding areas. Close proximity to restaurants, vantage points of the city, and tons of walking/jogging trails with beautiful views. The room had a spectacular view of the bay and was comfortably […] appointed. Also, you can not beat the complimentary breakfast that is brought to your room at the time of your choosing. We will definitely be returning to Waters Edge! Read moreGenuine Expedia guest review
"Great deck overlooking the City"
Enjoyed a womderful wine and cheese happy hour on the deck which overlooks the bay. Weather was clear so the view was fantastic. Great resturants nearby as well as walking paths.Genuine Hotels.com guest review
"Love the Water's Edge"
Such a wonderful experience. All the staff was very intuitive, friendly and helpful. This charming hotel provided a lovely setting for both working and relaxing. Gorgeous views off the observation deck and comfy front patio area! The rooms are great. Bathrooms need updating, but otherwise wonderful accommodations. Definitely be back.Genuine Hotels.com guest review
This was a nice hotel.. The staff was very friendly and accommodating .. I was a little disappointed in the balcony of the room .. I was under the impression from my booking that we would have had a bigger balcony.. But it was very small.. Me & my husband could not stand on it together...but the view from the back deck was amazing in the daytime & at […] night ...I would stay here again but just make sure my balcony was what I wanted... Read moreGenuine Hotels.com guest review
"Great downtown location"
Only stayed 1 night but is was a very pleasant hotelGenuine Expedia guest review
"Great hotel with sensational views"
Fantastically situated with a communal lounging deck on the water's edge where you can enjoy your free happy hour wine and cheese watching the sun set over the Bay. Reception is welcoming and spa like. Room was modern, refined and comfortable, with high ceilings, a wood burning fireplace, a small balcony with chair and large window with views. Bathroom […] a little basic with cracked floor tiles but still very clean. Breakfast was delivered to the room. Overall very happy with the stay. Read moreGenuine Expedia guest review
"At the S.F. Bay, with stunning views"
I like the "minimalistic" style of the hotel. A very relaxing atmosphere. The view from the deck, available for everyone, is simply stunning: the small yacht harbor, angel island, the S.F. skyline and the water of the Bay, birds flying.......Good size rooms.Genuine Hotels.com guest review
"Lovely hotel but needs some work"
Lovely hotel right on the water at the end of the town of Tiburon. We would have enjoyed our stay much more had the toilet in the washroom not been broken and cycled all night. Also the walls are very thin so we were awoken by out neighbors talking, talking showers, etc. Also, we found a cockroach in our room, which creeped me out.Genuine Hotels.com guest review
Response by Waters Edge Hotel Dear Kim, I'm really sorry to be so blunt, but you did not see a cockroach in our hotel. In the 4 years I've managed the hotel, I have not seen one. Perhaps you saw a bug, but it wasn't a cockroach. Seeing a bug is not necessarily any more pleasant, but just the word "cockroach" makes the hair on the back of one's neck stand up, and I want to be clear for anyone who is reading this review, that that is not the case at Water Edge. I'm very sorry your neighbors were loud and the toilet ran. All of these things, we could have done something about, for you, during your stay, had you brought it to our attention. I wish we had had the opportunity to show you how responsive we are to any issues that arise during the stays of our guests. I hope you'll give us another chance, and though we always strive for our guests to have no issues at all, that you will let us know, right away, if you do. To those who are reading, please allways let us know if there is a problem and we will fix it, right away. If you have any concerns and would like to contact me, directly at the hotel. Please call me at (415) 789-5093. Thank you. Sincerely, Justin Flake General Manager Waters Edge Hotel
"christmas in Tiburon 2012"
Great place to stay in Marin County.Views toward San Francisco were wonderful, and the hotel was cozy, beautiful, and the people were very kind.Genuine Hotels.com guest review
Lovely little hotel, comfortable rooms, very nice "extras." I would recommend a room on the 2nd floor (there are only 2), or at the very back of the first, which is literally at water's edge. The wine and cheese in the early evening, and the daily breakfast delivered to your room was much nicer than expected - very pleasing. And it was lovely to have […] the fireplace and a fresh log for it each day. The desk staff seemed a little disorganized, but everything went well and we felt well taken care of. Nice restaurants within a few doors or blocks, a little pricey, but the food was good and service friendly. Overall a very relaxing, nice experience I would not mind repeating! Read moreGenuine Expedia guest review
"Very good value!!"
We enjoyed every minute of our stay at the Waters Edge. Some hotels nickel and dime you for everything. This hotel is the opposite. Free GOOD coffee and great Republic of Tea selection 24 hours a day. Chilled water stations throughout the hotel. Newspapers and free breakfast delivered to the room each morning. Friendly staff. Best hotel stay in a long […] time. Read moreGenuine Hotels.com guest review
"Great view, quiet location and pleasant experience"
Visited this weekend with my partner. We absolutely loved it! Staff was helpful, the view was amazing and the room made it so you never wanted to leave.Genuine Expedia guest review
"Great quiet get away"
This was a nice get away - beautiful location, clean rooms with REAL fireplaces! Very nice touches, lavender scent, very comfortable bedding, amazing bathrobes, even chocolates bedside. We didn't par-take in the wine reception as we had previous engagements, but thoroughly enjoyed the breakfast brought to our room. The Steel Cut oats were outstandi […] ng. Read moreGenuine Expedia guest review
"Beautiful little hotel, close to the city"
The Water's Edge was a great hotel in a quaint little town. We enjoyed the complimentary wine and cheese on the hotel's deck which was fabulous. The deck has a panoramic view of the water and the bridge...beautiful! The room was small, but very nice. We enjoyed the fireplace in the room. Our balcony was small but had a great view of the water.Genuine Expedia guest review
"Really Amazing Place!"
Absolutely loved it! Walking distance to everything, super friendly staff made some great recommendations for dinner- overall A+Genuine Hotels.com guest review
This review in somewhat misleading. When we checked in there were several issues with the room. Lets just say it was time for a good cleaning, the phone, fire place and light fictures were in poor shape. The staff was very concerned and offered to move me but the hotel was sold out. The desk staff assured me that I would be taken care of. The next day […] the manager, Mr. Flake contacted me and assured me that the room in question would be his top priority. Mr. Flake did make good on his word and extended to me a Full refund, to which, I received in about five days. The hotel was very clean, I had a bad room. Due to the hard work of the staff and Mr. Flake; I would recommend this hotel. Read moreGenuine Expedia guest review
"Beautiful yet comfortable"
The room was great. Fireplace, comfortable bed, amazing view of the bay, breakfast was great - overall a gem!Genuine Hotels.com guest review
Great time, great hotel, perfect view! Best continental breakfast I've ever had.Genuine Hotels.com guest review
Was very relaxing. Great location -great views. All around we really enjoyed it. Staff was friendly and accommodating Would definitely stay there againGenuine Hotels.com guest review
Great location and nice hotel! My partner and I had a great stay and were able to enjoy Marin. Took a bike ride with their complementary bikes one morning around Tiburon...a great town with charm and beauty.Genuine Expedia guest review
"Can' wait to retoun"
Loved it...loved it...can't wait to returnGenuine Hotels.com guest review
great! friendly staff. clean rooms. AMAZING VIEW OF SAN FRANGenuine Hotels.com guest review
"Great waterfront with fire pits"
I stayed here primarily because i saw that they had fire pits on the ocean. I wasn't disappointed. Nice room and staff. Location was a little remote, but Cambria was only a short drive away.Genuine Hotels.com guest review
We had a great stay... A little noisy at times, but otherwise a great spot -- wonderful deck over the water.Genuine Hotels.com guest review
"Loved this place!"
Went here with a group of friends and all we kept saying is this place is perfect . The staff at the hotel was extremely helpful and friendly . The views from of the water and neighborhood are outstanding. We will definitely stay here again!Genuine Hotels.com guest review
"Stayed there many times"
Always good. Convenient, etc. They have a cocktail hour in the lobby.Genuine Hotels.com guest review
"A Romantic, Beautiful Place to Stay"
After a long day of travel, we arrived at the hotel just ready to relax. We were greeted informally, told of the wine and cheese soiree that would be happening shortly, then given keys to our room - a very easy pleasant check in experience. And, this was the first time I have used Expedia. Our room was HUGE and super comfortable. The wine and cheese […] was delightful - we took it to the second floor balcony and enjoyed the view of the San Francisco skyline. We then walked around Tiburon a bit and found a great italian restaurant that was hopping busy for a Tuesday night. We shared a pizza and wine, then headed back to the hotel. A great nights sleep - and awoke with a breakfast for two delivered to the room. This was truly a wonderful experience at a boutique hotel. We would go back there in a heartbeat! Read moreGenuine Expedia guest review
great boutique hotel; just hard to adjust the temperature in the room. Breakfast is wonderful.Genuine Hotels.com guest review
Small friedly hotel nestled in the heart tiburon. Wonderful deck overlooking the bay and beautiful views to the city. One minute walk to ferry to city. Hotel has bikes you can use (not rent) and the bike paths are stupendous. Overall a lovely stay and a terrific spot.Genuine Hotels.com guest review
"Incredible place to stay in the Bay area!"
My wife and I flew out to spend a week in California for our 10-yr anniversary. We started the trip out by staying two nights at The Waters Edge Hotel in Tiburon. We were blown away by house nice the town was and how quaint the hotel was. The remainder of the week we stayed in more "traditional" hotels that left us longing to be back at the Waters […] Edge! Read moreGenuine Hotels.com guest review
"Right in the middle of where you want to be!"
Had a fabulous trip. Hotel staff were very friendly and helpful. The rate is a great value - the hotel offers many amenities: convenience to shops, restaurants, ferry, lovely bay view deck, complimentary wine and cheese in evening, and breakfast in room daily. We will definitely go back.Genuine Hotels.com guest review
Love, Love, Love the second floor deck overlooking the harbor and the comlimentary wine and cheese. We met several very nice couples during the wine and cheese reception.Genuine Expedia guest review
"View San Francisco from across the Bay."
Other than a smoky fireplace, our return visit was as enjoyable as the first.Genuine Hotels.com guest review
"One of the nicest hotels I've stayed at"
Rooms were great, service was great, and the view from the deck is spectacular. I never write reviews for hotels normally but this was above and beyond.Genuine Hotels.com guest review
"Beautiful, quiet location"
The hotel is charming and Tiburon is lovely. Unfortunately, our room was probably at the botton of the list for this hotel. We were overlooking a roof with solar panels. Having said that, we could still see the ocean if we looked to the left. The deck looking out over the ocean is lovely and peaceful. Breakfast in bed was a real treat. We will definitely […] go back, but will request different room. Read moreGenuine Hotels.com guest review
Beautiful view! Parking down the block a bit but only $15. Guaymas Restaurant next door is great.Genuine Hotels.com guest review
Just like the Acqua, I had a wonderful stay and love your hotel!Genuine Expedia guest review
"Great views of San Francisco from the back deck."
Loved the complimentary wine and cheese. Great breakfast brought to your room when you want. Nice restaurants right around the corner. Just hop on the ferry beside you to visit Pier 39 and Downtown. Loved it can't wait to go back!Genuine Expedia guest review
Superb comfortable hotel with helpful staff. A little disappointing there was no restaurant, but the breakfast served in the room was more than adequate and very tasty. It was good to be able to say what time you wanted breakfast. The room was great, comfortable bed ensured a very good night's sleep. The fire was an advantage as the evening and early […] morning were quite chilly. The staff were pleasant and cheerful. Read moreGenuine Expedia guest review
"Forget high prices in San Fran"
Hop on a ferry and go from Tiburon. Parking is easy and cheap, the ferry is regular and for us it was a great way to see the bay, the bridge and Alcatraz on the way thru! As for the hotel, well apart from being small, you're made to feel most welcome. Arrive before 5 for the cheese and wine tasting which is a superb freebie. The room are amazing quality […] especially for the price. Drinks and food at your door. Great and easy breakfast included, we were spoilt. The staff were very accommodating and friendly. This was just one night we stayed yet so much pleasure. Thanks WE. Read moreGenuine Hotels.com guest review
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