Quality of service is awfully low. Hotel staff are always busy playing with their mobile phone.Genuine Expedia guest review
"waterfront hotel lahug"
so when i get to the hotel they put me to room where there is no safety deposit, the tv is 19 inches and it doesnt work. the bed was really hard and the toilet broke one morning the water over flow inside the bathroom. the staff at UNO caffe was very rude they need to improve thier attitude. some of the staff that i encountered at the hotel was rude […] too.....iam not gonna check in to waterfront lahug in my next vacation. Read moreGenuine Expedia guest review
"Accommodating & Courteous"
American hotels should study how this establishment trains it's employees. Every employee we came near always greeted us with a smile and a greeting. Attention to the details of the building is obviously a priority. Even single light bulbs that burn out in a chandelier are replaced; in a day. I was more impressed with the friendliness of the staff than […] anything. This hotel is worth the money if you want to feel welcomed and appreciated. Read moreGenuine Hotels.com guest review
Everything was nice, especially the on-site gym, but the hotel ran out of maple syrup for a week. So I had to go get my own from the local stores. The logical question is why didn't the kitchen management do that? Seems ridiculous that they would rather all the customers do without, than to just send someone to the store and pay for it out of an emergency […] fund. I left them my syrup and it was in use the next day. Read moreGenuine Hotels.com guest review
"My Stay at the Waterfront Hotel, Cebu City"
I was most impressed with the very friendly staff. They were very fast, accurate, helpful and always greeted me with a warm smile. I was also impressed with the fact that the hotel offered a variety of restaurants which were not only convenient but the quality of the food of each restaurant was superb. I don't have anything negative to say about this […] hotel. Read moreGenuine Expedia guest review
"Big and Grand -- but a Little Disappointing"
The Waterfront operates with the tagline, "Experience Grandeur." And, as one enters the lobby, it is indeed grand. All here is big, sweeping, epic, fabulous. Marble floors and colossal oil paintings of the Spanish in Cebu are all around. Four or five 5-star restaurants are off the wings of the main, magnificent gallery. Breakfasts were almost obscene […] in that there was a quarter-mile of excellent food to chose from. Downstairs, there's a good gym and a lovely swimming pool. Service is excellent -- if a bit stiff -- in the way that huge, old hotels usually are. Without question, the Waterfront is the big daddy of business hotels in Cebu. Oddly, though, don't expect sea views: the Waterfront is several miles inland from the bay. While the hotel has apparently thrown all its efforts into impressing people with grand externals, the room I had was, well, less than grand. In fact, it was downright old and weather beaten. True, the bed was firm and comfortable, but the place really needed a facelift. The water pressure was poor, so the shower was disappointing. Noah watched the weather channel on the tube TV that was in the room. All told, this is a good hotel for business travelers, and for those "just passing through." It's not for someone seeking that romantic getaway, or that rollicking good time. Read moreGenuine Expedia guest review
So-soGenuine Hotels.com guest review
i did not stay at this hotel due to change in plans but based on my prior experience, one of best place to stay inGenuine Expedia guest review
"Nice Place to Stay"
I have stayed at the Waterfront twice now and will continue to do so in the future. Staff and accommodations are wonderful.Genuine Expedia guest review
The service is fine,but the hotel is not really clean,the air condition is not working so good in our room so warm.The lobby is so stingky from the cigarette and very warm too.My GOD they needs new management for this hotel.The towels also needs to be change becoz it's very old.Genuine Hotels.com guest review
All in all, it was great. Rooms are old but well kept. Breakfast buffet was awesome.Genuine Hotels.com guest review
"Great hotel for everyone..."
It was a very pleasant stay...Staff were very courteous and friendly...Genuine Expedia guest review
"Very nice business or vacation base hotel."
This was a great location for seeing the city of Cebu & experiencing a great hotel. It's only a few minutes by cab away from the Ayala Mall, but much nicer than the hotels near by.Genuine Expedia guest review
"Home in Cebu"
Waterfront has always been my home when I'm in Cebu. Love that it's close to Ayala mall. Love its free wiFi and sumptuous breakfast buffet. The only thing that is inconvenient is when you want to get a taxi cab (you have to go to the basement level to get one, versus before that you can get a taxi at the hotel lounge level).Genuine Expedia guest review
"great entertain and activities, but horrible room"
The room was horrible. The bed was hard and very very old. no comforter. showerhead was like 10 years old and sprayed everywhere. room was overall clean. great activities and entertainment in HotelGenuine Expedia guest review
"Great for the whole family."
No doubt this is a first class hotel. We selected this because we knew that we will experience all the best comfort of our stay. Breakfast was wonderful, tasteful. Room service was excellent but………………… the front desk people were ridiculous. I and my husband really had a bad experience with their front desk clerks. I thought that being a Filipino we […] will be treated kindly but it’s just the opposite of what we expected. They treated us rudely, because we were not dress properly, just our regular denims and short for this is how we dress in America, aside we just arrived from a long travel. There were Koreans who were behind our line and the front desk clerks attended to them leaving us behind. I just waived my hotel reservation that’s why they attended to us. We demanded to speak to the supervisor/manager to complain, but the front desk clerk tried to make alibis that they were unavailable. We waited and demanded to see the manager/supervisor, finally the manager came out and for courtesy they gave us a much better room. I will still recommend this hotel, but I wish their front desk clerk will be advised to treat everyone equally Read moreGenuine Expedia guest review
Very friendly and helpful staff. Enjoyed my stay there very much. Would return.Genuine Expedia guest review
First time to stay at Waterfront..Have no complaints at all..Room was nice,extremely comfy bed, close to IT park. Service was excellent in bars and restaurantsHa breakfast included in room and was just great Definitely stay here againGenuine Hotels.com guest review
They had a great breakfastGenuine Hotels.com guest review
Was expecting a real good service with this hotel, but was disappointed.each room don't have iron and ironing board,and took two 2 days that my wife' request was fulfilled. Room not so great,need an uplift, fixtures needs maintenance.toilet is clogged.Genuine Hotels.com guest review
Very nice hotel, staff very friendly, room was comfortable. Breakfast buffet included with the room was better than any I have ever had, wide selection, and waiters helped us every day, met some of the staff and very impressed with there service. Really enjoyed the swimming pool and casino at night. Easy to get a cab from the hotel and lobby was very […] spacious. Would like to stay here again some day. Read moreGenuine Hotels.com guest review
Not satisfied at all. During my stay, I can even heard a snoring in the next room, that's how bad the room was, can heard people talking in the hallway,like they are talking in front of you. I changed my room three times to get a good night sleep, finally they put me in the 12 floor on the top of the fans, or blowers. Not recommend this hotel to anybody […] else unless they will do something to their rooms, seal it. Read moreGenuine Hotels.com guest review
"Great place to stay"
The facade of the hotel needs refurbishing like new paint and repairs of some cracking walls. However, the lobby is great, very clean, inviting, homey and not too intimidating to customers. Service was superb and personnel is exceptional. They are very helpful, friendly and accommodating. Rooms are very clean and well-kept. Restaurants are great with […] varied selections. Activities are varied. Hotel is accessible to malls, parks and specialty stores Read moreGenuine Expedia guest review
"Great place with an exception."
The service is awesome, facilities is very clean and the food is great. The only complaint I have is the pool people there. They would hound you for anything. Onetime my girlfriend got I to the pool with cotton shorts. They rushed in like the FBI. Other things also about the pool area. Just strange.Genuine Hotels.com guest review
"Going downhill since last vsit."
I had called a day ahead and asked for flowers in the room prior to checking. This didnt happen. The room was old and outdated. I was question at the door for bringing leftover pizza in from dinner and was told it would be php150 to bring food in. After arguing, the doorman allowed it, but that shouldn't even be question. I've stayed here before and […] had a wonderful experience. This time was the opposite. I will give it one more try on the next trip, but if it's the same as this time I won't return. This can be a great hotel, but if it's only average, no need to spend the money. Read moreGenuine Expedia guest review
"large hotel, friendly atmosphere"
The breakfast buffet has a large variety of foods to satisfy any appetite. We booked a tour from the hotel and was given a driver and private car. He was quite knowledgable about the sites and even took our pictures when we wanted him to. The concierge desk recommended restaurants and tips both in hotel and outside. Everyone was helpful, friendly and […] professional. We never went to the casino, so can't remark on that. Read moreGenuine Expedia guest review
the phone did not work, I was transfered to another, again the phone did not work..I asked for a 2 bids..it was a twin bed instead of a 2 full /queen beds.. charir upholstery was ripped.Genuine Expedia guest review
Totally satisfied!Genuine Hotels.com guest review
"Super nice staff, I felt like a rock star"
This hotel is wonderful! It was the third in the two weeks we were in the Phil's. Definitely the nicest. Their breakfast buffet was the bomb, we pigged out every morning before venturing outside. No complaints here!Genuine Hotels.com guest review
"good and best hotel to stay in cebu"
The staff are very attentive ,food are great and everybody are smilling very good .Genuine Expedia guest review
"A very pleasant place to stay, with good service."
The only thing about this hotel is that the thermostat does not work. And so, either the AC is on all of the time, and you freeze, or you turn the AC off, and you get hot. But since this is the same story as every other hotel in Asia where I have stayed, that just makes the Waterfront "on par" with the rest of Asia. All-in-all, it is a nice place to […] stay. Read moreGenuine Expedia guest review
I have been traveling to the Philippines for business for 8 years and this was by far the most disappointing hotel experience I have ever had there. General maintenance was the biggest issue. The letters/numbers had been scraped off in the elevator, most of the time during the day the escalators were not operational, there was a flower pot on my floor […] by the elevators that was supposed to be half full of water with flowers floating in it - instead it wound up with candy wrappers and cigarette butts floating. I told the front desk about it one day and the next day there was the same issue. The elevator had slots to insert your key card for security purposes,but they did not work and anyone had access to any floor. Next, the rooms are outdated. My separate shower had exposed pipes, the safe in the room was so old most of the instructions had worn off and would not hold a standard laptop, the bathroom was dark and dingy. There was only one small dresser with two tiny drawers and the closet had only 4 very outdated hangers, one of which was for the robe they provided. Check in was slow and disorganized. Check out was slower and hotel security was far below standard for the Philippines. Hotel staff was rude. One day I sat down in one of the 2 bars that takes up almost the entire lobby for 5minutes to await my ride and the waitress kicked me out. However, when I returned from work late at night I had to fend off 4 "working girls" offering me massage. Read moreGenuine Hotels.com guest review
"pleasant stay at waterfront hotel"
excellent, staff very accomodating, breakfast excellent, comfortable large lobby and conference areas.Genuine Expedia guest review
"Cebu Waterfront Hotel.....exceptional place to sta"
Exceptional value for the money. Room was great, staff was superior. I stayed 14 days and it was very good. The ONLY issue was with the WiFi. Very slow, very spotty and not up to par at all. That is my only complaint. Food, room service, laundry service, housekeeping, pool area and attendants, front desk, door staff, taxi stand, all EXCEPTIONAL! I'm […] returning in September and will stay here again! Read moreGenuine Expedia guest review
"Waterfront Hotel Cebu"
With the exception of the renovations of the lobby, the overall experience was exceptional. The U.S. Consul is located at the basement level for convenience and there is also a Duty Free Store as an added bonus to the spacious Casino.Genuine Hotels.com guest review
Good hotel. Hotel staff should greet guest wherever they see them.Genuine Expedia guest review
Good price. Good location. Near US embassy. The buffet had variety of choices. There were entertainment at night so you can hang out in the lobby. It is a casino but we did not play.Genuine Expedia guest review
The Waterfront is centrally located and just around the corner from Cebu Country Club,which is great for golfers.Breakfast is amazing and staff is delightful.Genuine Expedia guest review
"Superb and highly recommendable."
My husband and I stayed in Waterfront Hotel for the first time when we visited Cebu last year and stayed there for 5 days. Indeed it was a pleasant stay, staff are friendly, helpful, courteous and accommodating, room was clean and well maintained. They also have an excellent restaurants & cafe. The hotel is also located to the nearest mall & other shopping […] areas and there's always a taxi standing by so you don't have to wait long, so it's really convenient. This year I had an opportunity to visit Cebu again, Waterfront was my choice of hotel because I already know what to expect... an excellent service. Read moreGenuine Expedia guest review
Nice hotel. Upgraded to the Junior Suite during stay. It was very nice and roomy. They are doing some Interior work but kept work to a minimum during evening hours. Free breakfast offered is one of the best I have ever had. I will go back again.Genuine Expedia guest review
"Nice and improving"
Lobby area under construction so elevator access was difficult. Also closest bathroom was 200 yds from lobby area. Has area around hotel, so blocked from city noise. Close walk to some restaurants. Rooms were nice, TV's were small, but didn't spend much time there. Wireless access was spotty and access in lobby was not free.Genuine Expedia guest review
"Cebu Waterfront Hotel"
It is convenient to everything. The only thing I wasn't satisfied was the bed is old and the towels are old and hard. They should change their beds and bathroom furnishings and they do not have iron available in the room.Genuine Hotels.com guest review
"no non smoking"
when checking I was force to take a room that is for a smoker since the non smoking rooms were filled. to breath second hand smoke is a health risk. The hotel has it for people who use there debit cards like they are credit cards and the whole trip almost was a bust. I had ask the person booking the room to added note and it seem that it didnt get added […] or the hotel didnt what to make arrangements to make it so Read moreGenuine Hotels.com guest review
"comfortable hotel to stay"
nice and efficient staff.room is basically comfortable.Genuine Expedia guest review
"Hard to leave the property."
Great facilities,food and service.Would definitely stay here again.Close to everything,especially shopping and golf.Genuine Expedia guest review
"Great vacation !"
great ! i didn't miss my workouts . The gym has great facilities, great staffs and instructors. I was able to experience new fitness programs.Genuine Hotels.com guest review
"Historic hotel that still impresses"
I have stayed at this hotel from time to time and it has been mostly consistent. Most everything was fine except I thought the quality of the breakfast buffet was not as good as in the past. I also had a problem at lunch once. Though not many people there becuz of arriving late, my order took almost 40 mins and then arrived without any seafood in the […] seafood soup. Otherwise I would have probably rated the max for the hotel. Wi-Fi and gym were fine and staff in lobby bar/restaurant friendly. Read moreGenuine Hotels.com guest review
ive always been in cebu since 2009, and its my first time that I stayed in a hotel wherein breakfast is not included. I always asked my staff to book for me so i was not able to check it anymore. and the worst thing is that when i ordered for it, aside from the very expensive cost, coffee is not included. It is paid separately. when it comes to the room […] service, particularly on those person in charged of toiletries , they dont complete the replenishment of toletries. We need to ask for soap. so disappointed for that. I travelled lite thats why i dont bother to bring those things. Had I known, i should have bring everything. Read moreGenuine Hotels.com guest review
"My favorite place to stay in Cebu"
Waterfront is close to great restaurants and has its own great restaurants. The room is quiet and secure. There is always a taxi ready for you to go anywhere.Genuine Hotels.com guest review
"will not go back again"
we stayed 3 nites air con was not cold. spacious room but out dated decor. casino slot machines were old and very few table games. no shopping mall and restaurant near the hotel.Genuine Hotels.com guest review
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