"Great value in a good area"
The hotel service was good - although I did put in a wake up call that I never got - but that night there was a power surge so power went off - maybe as I lost my clock function, they lost something too. Thankfully I had it on the alarm on my phone set as well. The rooms were very nice, clean, well maintained, very comfortable and I loved the fridge, […] microwave and coffee maker. I would stay here again - it was close to what I needed. Read moreGenuine Hotels.com guest review
"Hotel stay was Okay, needs serious remodeling"
The stay was great, but I feel for what I paid per night the Hotel would have been a new hotel but rather needs a serious remodeled. would I stay there again, NO. Bed was uncomfortable, couldn't close the Curtains at night because it blocked the Air condition so slept with curtains open, than rather have a warm room.Genuine Hotels.com guest review
"Ok hotel bad service."
Horrible front desk. Left shoes I the hotel room and called back an hour later, no one found them.Genuine Hotels.com guest review
"Great place to stay for Kanoomtown"
Hotel perfectly located for the Addison Kaboomtown celebration on July 3. Room was comfortable and clean. Staff did a good job considering the number of people at the hotel. Unfortunately one of the elevators was broken which caused problems for folks once the celebration was over.Genuine Expedia guest review
Thank you, I had a very nice and quiet "sanity weekend"...Genuine Hotels.com guest review
"Great location good price"
This was a very good comfortable stay. The room was very clean and the hotel was within walking distance to the Dart bus station.Genuine Hotels.com guest review
"Horrible Service, Missing Furniture, & Nasty Smell"
The breakfast bartenders service was awful and her attitude was even worse. We were told when we booked the room that breakfast was included in the room rate. When we got to the hotel they said it wasn't included. So they charged us $10 for $20 worth of breakfast. The rude woman tried to insist we could only get the $6.50 breakfast when we paid for […] $20. The first room we were in was missing the couch. Hair in the bathroom. and cigarette smell throughout .... Come to find out the floor is half smoking, half non-smoking?! So we get moved to a new room. The new room reeked of urine. It smelled like someone went all over the carpets. So what does the hotel staff do when we call down? They bring us an air-freshener....... Won't be going back there! Read moreGenuine Hotels.com guest review
"close to my meetings"
great stay and very convenient to my workshop. friendly staff and everything work wellGenuine Hotels.com guest review
Pool located in a dark area at night, and not enough lighting. Overall it was an okay stay for the price at this hotel. Also, he room was a little hot in the middle of night.Genuine Hotels.com guest review
BEAUTIFUL INTERIOR. THE ROOM WAS COMFY. ONLY MISGIVING WAS A PARTY OF GUYS WHO KEPT YELLING AFTER 3 AM - IN THE HOTEL CORRIDOR AND THEIR ROOM. TOOK MORE THAN 45 MIN. TO GET THIS RESOLVED.Genuine Hotels.com guest review
"Very nice stay"
The stay was wonderful. The only problem I had was the breakfast. I was rushed to hurry up and order me food, the bacon and toast was over cooked and I only had one breakfast option. I should be able to order anything on the menu for breakfast.Genuine Hotels.com guest review
The one night we stayed, nothing was prepared. There were no linens on the bed and no shower curtain. When we asked to have someone come clean up the room and make the bed, the only thing they would do is switch us from a smoking to non-smoking room. The only solution we got was someone brought up sheets and we made our own bed. Terrible service.Genuine Hotels.com guest review
greatGenuine Hotels.com guest review
"Nice, cleanly rooom, and quick service."
Hotel was clean and not too bad on price. Nice size tv too. Would of like to had breakfast included though.Genuine Expedia guest review
The hotel really needs to improve service. The quality of the phones was poor; I would have to try calling the front desk multiple times before someone could hear me. The safe in one of the two rooms my family and I rented was not working. The doors to the hotel stayed open at night even though the staff was not standing at the front desk. So, non-guests […] could simply walk in the premises without being seen by staff. Staff was friendly, but hotel does not seem to be manageed as well as it should. Read moreGenuine Hotels.com guest review
"No Complaints For Me"
My stay was a one night stay but very pleasant. At check in, hotel staff (Catherine) was very polite. The hotel location worked great for me due the location of the event I was attending. Unfortunately I didn't spend much time at the hotel so I can' t really comment of the hotel amenities. Overall, my stay was very pleasant and I would stay there a […] gain. Read moreGenuine Hotels.com guest review
Very clean. The front desk didnt know much about anything I asked about. Dart transportation was across the street and there was no information available. Other than that great trip.Genuine Hotels.com guest review
"Good stay, needed some sprucing up."
Tub seemed to leek, floor would be dry then water seepede out from the caulk line, not sure if it was leeking from the drain under the tub? Rust stains from dripping water under the bathroom sink. Water stains on the ceiling in the main room. Just didn't feel maintained very well. Could be my perception. Location worked well for us. Walking distance […] to some nice pubs/ restaurants. Read moreGenuine Expedia guest review
Both the location and the facility itself are good here. Rooms were clean and well-appointed. The staff was mediocre at best, with the exception of the Manager who was very kind and helpfulGenuine Hotels.com guest review
"They charged my card $100.57"
They charged my cc for $100.57 when a call to ask why they say they just did it for no reason,Genuine Hotels.com guest review
Nice stay would definitely use again. Overall hotel very clean. Friendly staff.Genuine Hotels.com guest review
"Great place for a weekend getaway."
The hotel was very nice. I would recommend this place to everybody.Genuine Expedia guest review
"Great Overnight Stay"
Me and my boyfriend stayed here for just one night to get away. The room was nice and clean, very comfortable beds. Bathroom was surprisingly huge. The only thing was the ice machine did not work, which was kind of a bummer because we had drinks in our room. But other than that everything was great!Genuine Hotels.com guest review
They didn't have a buffet but they made us a free breakfast. It was OKGenuine Hotels.com guest review
comfortable night, quiet roomGenuine Hotels.com guest review
"seriously no breakfast?"
Well I got in late in the evening and got the run around from a guy working the front desk. I had spoke with a nice lady before arriving who sorted out any questions I had. But this guy was not helpful, stressed me out and gave me more problems with getting another night. In the morning the lady knew exactly what I was talking about but I already had […] a bad taste from the rude guy the night before. The location sucks. Yes its in Addison but not where anything is! Too far from restaurants and civilization. Also as I was coming in late evening I was terrified because of the thugs walking in and out of the hotel. Read moreGenuine Hotels.com guest review
"Affordable, great location!"
Very clean, nice room. They included breakfast which was great!Genuine Hotels.com guest review
"Overnight stay near Addison airport"
Had to stay overnight due to weather and opted to leave (via plane) in the morning. Hotel was clean, quiet and convenient. Would stay there again, and the price was better than competitive.Genuine Hotels.com guest review
When I went to my room there was no towels at all in the bathroom. No trash bags in the trash cans. When I went back to the lobby to tell them about the situation there was no one in the front. When the person finally show up she has her mouth full of food and cleaning herself with her hands. That was really disgusting.Genuine Expedia guest review
Nice, clean, and good price. Only a couple of negatives. hotel restaurant had poor service and food was just ok. The shuttle doesn't run On the week weekends.Genuine Hotels.com guest review
"Good but could be better"
The hotel was good but you have to read very good the especificacions that the hotel have, for example they put breakfast avaibale , this not free, you have to pay for your breakfast., and the pool is not inside pool.Genuine Expedia guest review
"OK I guess"
I don't know if Hotels.com customers get treated differently or if all the rooms are like this. If soft, puffy bath towels are an indication of a quality hotel, this one fails miserably. The towels were old and rough. One was frayed with a hole in it. Only two towels per room. The bed sheets were very thin. See through. Very little water pressure in […] the shower, a trickle. The common areas and grounds were clean and seemed well maintained. The staff was friendly. Read moreGenuine Hotels.com guest review
Good time great serviceGenuine Hotels.com guest review
room location was bad, next to equipment room that had something running all the time. Staff was very pleasant.Genuine Hotels.com guest review
"Bargain not worth roach, jammed safe, dirty room"
Great rate, but not worth the extreme dissatisfaction. Took four and a half hours to get someone to come and kill the 2 1/2" long cockroach in the closet. The safe in the room went haywire when I returned from an evening out. I had to wait 3 hours for the maintenance man to come ----he arrived after 11pm, and drilled holes in the safe until he could […] pry it open. Imagine my stress as I worried he would drill through my laptop, iPad and jewelry in the safe. My belongings were okay, but the noise that I, and my neighbors, endured at that hour was unacceptable. The staff tries hard, except for the maids that took an hour lunch break in the middle of cleaning my room---they left the vacuum cleaner, which they never used, and me with no towels. The walls are paper thin, you can hear everything going on around you, above, next door, across the hall. The hotel is in disrepair and really not very clean. Please don't make my mistake. Read moreGenuine Hotels.com guest review
I enjoyed my stay, and the hotel staff were very friendly. There were only a few items of frustration. The vending machines were not stocked well, and I had to have them reconnect my key card to my room on two separate occasions. I would go out to do something come back, and my room key would not let me back in. They fixed it quickly both times, but […] it was a hassle being on the 2nd floor to go back down to the lobby, and back up. Read moreGenuine Hotels.com guest review
The room was dirty but not nasty. The sink was broken and there where stains on the carpet. And the staff was rude. Would not advise staying there.Genuine Hotels.com guest review
Check in person was nice bit check out was messed up.Front desk staff could not get my billing correct. They charged two of my cards and I still do not have the correction. They seemed very indifferent. Food was terrible and the bartender was the only room service person. I ordered the rib steak which had a funky smell to it and I did not even end up […] eating it. Actually she (bartender) was the only saving grace for my stay. Thanks Elaina. I would not stay here again. Read moreGenuine Expedia guest review
"I will comeback"
My husband and I really enjoyed our stay and are looking forward to coming back for a weekend getaway. The only thing that I didn't like was housekeeping took all of our towels and when we called the front desk, we had to wait over an hour and half for some towels. We went to front desk to pick up towels and there was no face towels. We had to wait […] another hour for 1 face towel. Outside of this inconvenience, I would stay there again. The room was beautiful and everything was clean. Read moreGenuine Hotels.com guest review
"Great for Overnight stay"
The staff was nice and courteous, the only complaints I could has to do with the upkeep of the room we stayed in. The couch looked like it had a hole from a cigarette burn and there were some marks and scuffs on the wall. However these were minor things and overall was a great hotel for the price and area.Genuine Expedia guest review
This is a wonderful place to stay, however while checking in the lady asked for my credit card and id. I thought she was verifying my information since I paid on line, but once I checked out I got notification from my bank that this hotel had charged me an additional $50. When I called the hotel back the lady said she assumed she had told me this. So […] beware of the extra $50, they try to charge you. Read moreGenuine Hotels.com guest review
My only complaint would be the noise from the showers on the 4th floor! It was like a howling noise and needless to say my neighbors took long showers at 3am! Other than that the hotel was in a great location near restaurants, bars, shopping and entertainment--definitely worth the noise!Genuine Expedia guest review
"do it if your looking for a good deal"
Good quality hotelGenuine Hotels.com guest review
We made our reservation throw Expedia, check in went smoothly, the customer service was outstanding! We really enjoyed our stay there. The pool, and room were clean. Water pressure was low but other than that we couldn't have ask for a better hotel!Genuine Expedia guest review
The hotel was nice and in a great location, however when we arrived there were issues. The fire sprinkler system had been set off and flooded the restraunt and lobby. The elevators were shut off because of the fire scare so four bags upstairs in the fire escape stairwell. We also lost power in the middle of the night for about forty minutes. They could […] not provide extra towels because they used them to soak up water with and the restraunt never opened back up while we were there so we could not eat onsite. I feel when hotels have problems like this and another Holiday Inn two miles away, they should move you to ensure your reservation promises are met. I was informed in order to move meant paying one nights stay even if we left! Read moreGenuine Hotels.com guest review
"Nice hotel for the price"
It was close to where we needed to go. The price was a good value.Genuine Hotels.com guest review
"You have a choice."
Check in and check out was very slow and not very good customer service. We as the customers should receive top notch customer service due to the fact we DO have a choice. I was up most of the night due to loud talking in the hallways and someone at 3 am beating on a door trying to get in a room. Not a very good experience at all.Genuine Expedia guest review
Wonderfully clean bed, comfortable room. Shower had a general lack of pressure, but did the job well.Genuine Expedia guest review
Room was great. Front desk was slow and did not know the answers to simple questions. Took 30 minutes to check on and gave incorrect info about restaurant hours. Dinner staff and food was excellent. Breakfast watress was horrible and food was not good.Genuine Hotels.com guest review
SucksGenuine Hotels.com guest review
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