GRAND HOTEL AND SUITES TORONTO - Toronto

My wife and I loved our stay at The Grand hotel in Toronto, Canada the staff was awesome and free breakfast Buffett who does that in an upscale hotel? One word AWESOME!

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As I read a few negative reviews of this hotel I wasn't certain of what to expect. Therefore, I went in with the attitude that I'd rather be pleasantly surprised than disappointed. I found the hotel to be very clean with great amenities. The fitness/workout room was great. The gazebo on the roof was a great touch. The breakfast was a great value with […] good & plentiful food. I would recommend to anyone and stay here again. Read more

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Very nice place close to Yonge and Dundas. Nice price and nice view from the roof. The Bad house music needs to be turned off.

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This hotel was everything we hoped for and more. The staff was very friendly and helpful. The room was clean and comfortable and the views from the rooftop jacuzzis were amazing. It was extremely convienent to have a complementary hot breakfast every morning and the sushi by Eddie at the restaurant at night was also terrific (but of course you have […] to purchase this). They also offer a complementary shuttle just about anywhere in town (but not back). Our only complaint might be the attitude of one of the guys who drove the shuttle. He wasn't very professional and at times rude, however he was the exception. Most of the staff were very professional and went out of their way to ensure our experience was all we wanted. Overall, it was a wonderful stay and we would definitely stay again! Read more

I booked this hotel because it was our anniversary and my husband loves hot tubs; the grand has hot tubs on the roof. The hot tubs were fine but they were blasting MTV (it was not music even but an inappropriate TV show) and when staff were asked by us and another couple to turn it down they said it was a management decision. We called the fron desk […] and they said the same thing. Of course there was no management around so I was told to leave a message on someone's voicemail which was returned the next day. Breakfast in the morning was OK (hard to screw up breakfast) the floor in the hotel restaurant was so sticky the front desk people looked up when I walked across the lobby. Read more

On the edge of an empty area (this is Canada so it's not the South Bronx). But, reasonable access once you understand the streetcars. Hotel itself is slightly faded, but the staff are wonderful. The suites are essentially large rooms with a wall around the bedroom. On this basis, the price is on the high side. If I needed to be in this area for some […] reason, I'd certainly come back. Otherwise, maybe not. Read more

This is an elegant hotel that is priced very aggressively in the Toronto market. We stayed over 4th of July weekend and walked to many of the sites we wanted to see. It's an $8 cab fare to the waterfront. The view from the two hot tubs on the roof is spectacular. The only negative we have is that they have a large movie screen on the roof with the hot […] tubs that shows a Canadian version of MTV that is quite annoying. I'm not sure that management realizes how spectacular the hot tubs on the roof are by themselves. Read more

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Nicely located with all the facilities. Breakfast included,newspaper, spa, swimming pool,etc.

Reserved 2 queens. They only had a king. The least the frontdesk rep could have done was apologize but they just acted like, who cares? Housekeeping did not keep up with replacing towels or toilet paper...ran out. Set up appointment for massage and the masseus no-showed depsite contacing the front desk twice. The suites were charming but the couch in […] it completely underminded their attempt to make it nice...it was old and looked dirty. The beds were uncomfortable as well. All in all, I would probably stay again because there were some nice things like the roof deck with hot tub and the breakfast terrace - but definitely not at full price and would have to lower my expectations. The location served the purpose for my trip. Read more

Please see above.

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Staff is extremely helpful and breakfast was fantastic. Did not expect all the amenities that were in our room.

We traveled to Toronto to celebrate our first anniversary. We picked the hotel for the location to the metro and the complimentary breakfast. The room was like a mini apartment. Unfortunately, the shower knob did not work, so it was replaced. And then it broke at the first usage. One day they forgot to clean the room. We would still recommend the hotel […] to others, but it needs improvement on the maintenance of the rooms. Read more

The Hotel needs maintenance, the carpets are old, you can see everything is used and a little bid old. Overall we had a nice Stay. The Breakfast is good. The inside pool very nice. The rove top hot tub is perfect, its the best part of the hotel. It is only a 7 min walk to the Dundas Street Subway station. The free shutle works only on weekdays. Parking […] is an extra $21 per day. Read more

Even though we made advance reservation for a non-smoking room, the first room was a smoking room on a smoking floor (16th). The receptionist denied this, but said it was the only room left. When we complained, we received another room. In that room, the bathroom door was so bent out of shape that one could not close it. The spare bed was unmade (hair […] left). The beds were too soft for our taste. The brochure text says something about suites, and a separate sitting area, but it is only separated by the bathroom, so if you are looking to use the third bed, things get really crowded. Bell staff and breakfast staff were polite and efficient. We cut our stay short after one night. Read more

This hotel is really grand in terms of price. But the reality doesn't match with the photos shown. The swimming pool is really very small. The top deck swimming pool is more like an over sized bathtub than a pool. It took repeated calls to get some plumbing fixed in my bathroom. Overall a below average experience. I've experienced better service in […] days inn compared to this pricey hotel. Good, if you are staying on someone else's money. definitely not worth the price. Read more

Very nice staff, overall nice hotel, magnificent vue on the city and the Lake Ontario. Nice breakfast buffet, gorgeous swimming pool. Recommend this hotel.

The hotel rooms exceeded my expecatation and the concierge and bartender were super friendly. However, the initial welcome from Front Office was dismissive and a little rude. The breakfast staff seemed better suited to a uppity nightclub. Rooms are not cleaned thoroughly every day. For the money we paid, it was definitely worth it.

The neighborhood was better than expected. We walked about 6 blocks to a large complex with theatres and restaurants and did not feel unsafe. It was fairly busy even at 10 pm on a Sunday night. The hot tubs on the roof were enjoyable and the views very nice. Room could have been cleaner. With the trend toward very dark furniture, hotels have to be […] better at dusting. Felt like the bathroom needed a good cleaning in the corners. Toilet, sink and tub were fine; but the corners were neglected. Breakfast was better than expected . . . many more items than a continental-type spread. Read more

I had a business trip in Toronto and hooked up with this hotel through your web site. I was very pleased with the location (short walk to Yonge St.) the room was very spacious with a great king size bed and nice sleeper sofa for the children. It cam with a large ref/freezer that kept our ice cream cold and they also had an electric stove top and microwave. […] Although non of that is needed due to the excellent buffet breakfast they had everyday. I estimated we saved at least $70/day having breakfast at the hotel include in the price. The front desk also had fresh fruit every day, and the help was outstanding. The ONLY issue I had was the hotel was over sold and it was hard to get extra pillows for my boys to sleep on the pull out sofa, and it took over 45 minutes to get housekeeping up to our room with a plunger to unclog the toilet. One other negative was the limited if any service at breakfast. IF they can get better servers to take away your dirty plates and provide fresh water this would be a 5 star hotel The veiw of the islands and the city was fantastic, and the rooftop hot tubs at night was a memory my family will remember forever (We saw the Persiod meteor showers from the hot tub). Being a slightly older hotel I did not expect the A/C to be that good but even on the hottest weekends of the year our room was a cool 68F. Check in and Check out was effortless, and covered parking was very reasonable with in out privledges all day. I look forward to additional business trips into Toronto just so I can stay at this outstanding hotel. Read more

This was a great hotel. We booked four rooms for two nights. Customer service and rooms were excellent. Facilities included swimming pool, jacuzzi on the roof with projected TV and gym. Complimentary breakfast was very good. No hesitation in recommending this hotel.

This place far exceeded our expectations from the lobby and check in area to the room to the bar to the breakfast. The roof top hot tubs and movie screen were out of this world. What a view and peaceful setting in the heart of anywhere you want to walk or commute. The staff was outstanding and helpful from directions to suggestions for our first trip […] to Toronto. There is no question we will stay here again! Read more

While the Grand was in a convenient, if somewhat seedy, area that is obviously undergoing improvement, the free breakfast was very good and the staff at the front desk were friendly and helpful, there are a few things that were not up to expectations. First, no one was present in front of the hotel when we pulled up in the very small front parking area. […] We figured out for ourselves that we should park in the side parking area, register and then self-park the car. The concierge mentioned on the web site was non-existent as far as we could tell. Finally, the sofa bed mattress was somewhat V-shaped and generally uncomfortable. Read more

Very pleased with the accommodations - great hotel and the price was right. Found the parking structure to be a little too cramped.

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We had a great time at the Grand. The staff was very personable and had a great knowledge of the city! The complimentary breakfast buffet was amazing and included a wide variety of fresh food. It is really hard to give an accurate description of the atmosphere at the Grand, there really aren't words to do it justice. The rooftop jacuzzi's are fabulous […] and the view is gorgeous (especially at night). Our only wishes for change would be better mattresses and a adult only curfew for the roof(We would have enjoyed a little less time with other peoples kids). We are looking forward to staying again:) Read more

We loved this hotel! We were on the 17th floor and the view was magnificant. the jacuzzi is on the roof and you can see all of Toronto. The view at night is amazing! The buffet breakfast is not to be believed!! The value puts other hotel to shame. The bathroom is a bit small but I could put up with that for the wonderful breakfast every morning! They […] also have a shuttle that will take you to the downtown area free of charge which is a nice feature. I will stay here again for sure! Read more

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We loved our stay in the Grand. I was there with my wife and daughter for 2 nights - there was plenty of space in the room. All the employees were very polite and helpful. The buffet breakfast was excellent. The view from the jacuzzi on the roof was spectacular. I highly recommend this hotel.

The hotel appeared to be a nice hotel online and in person. The type of room that was booked was not available when we got there and the front desk staff was rude and not accomodating. They did not do anything in their advantage to be accomodate me or my travel companiion and suggested that we take a room that they made availabel and move to another […] room in the middle of our stay. When we requested to speak to the Manager on Duty she was not available and she never followed up with us during our stay to check on how things were going. I will never stay in this hotel again. I was shocked at the lack of customer service that the staff conveyed. In addition, housekeeping would loudly knock on the doors to request to clean the rooms when there were DO NOT DISTURB SIGNS on the door knob. This was a shocking experience. Too bad for this company that they have lost a customer. Read more

If you are looking for a great hotel experience in Toronto for a very reasonable price, you should definitely look at the Grand Hotel & Suites. The location is great (about 3 blocks east of Yonge and Dundas), the facilities are superb and the staff amazingly friendly and helpful.

Good Swimming pool. standard room is small, no real desk, noisy AC fans.

We've stayed on Jarvis St. before and like it's slightly-off-the-beaten-track convenience. This hotel is wonderfully casual and doesn't feel at all big--- which is just what we like. The staff are very pleasant and helpful. Our room was clean, had a good open view to the North and had a very comfortable bed plus a separate sitting area with its own […] TV---a new, flat screen model. Bathroom, though small, was clean as was the rest of the room and common areas. The pool is positively baroque in atmosphere. Breakfast buffet was quite sufficient and included in our room rate. Parking was a little high ($19/day self-park) but super convenient and we might have saved some money parking in the open lots next door or across the street. In all, this is a very pleasant, convenient place to stay---a couple blocks East of all the action you'd want. A nice walk due West gets you to the AGO, Chinatown, etc. We'll definitely stay here again! Read more

Exceptional value for the money. Beautiful lobby and rooms. The best part is NO CARPET in the rooms - much cleaner look with the hardwood floors. The rooftop hottubs and the view at night is great. Full buffet hot breakfast in the morning is excellent quality. This hotel is my choice in Toronto!

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Always clean and comfortable- It's a easy solution when staying in downtown Toronto .

From the moment I arrived my experience was perfect. The valet service, checking in with Christine at reception to my luggage arriving in the room the service was second to none. Calling me to check if the room was what I expected was absolutely the clincher. As a frequent traveller I can tell you that it really shows how well managament treats their […] staff which translates to great customer service by their employees. Good job! JC Read more

The Grand Hotel offers a real spa type environment, all pictures on their website relating to the pool, roof top hot tubs, spa and Restaurant are all accurate and impressive. Citrius Lounge food and service was particularly excellent for an "In Hotel" Restaurant, however the wine selection was dissappointing. The Roof top hot tubs are a must see and […] provide the most specatular view of the Toronto sky line at night, that I have ever seen and they do not close until 12:30 am. Cleaning Staff although curtious, provide a very basic service and I found that room to be more tidy than clean upon my return. The room are generous in size and decorated well. Will definately be back! Read more

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We enjoyed our stay at the Grand Hotel & Suites. The staff were both helpful & polite. Breakfast was delicious! The room was very comfortable with 2 flat screen TVs. Several blocks away is Dundas Square with plenty of shops and eating opportunities. Our only complaint is about fellow guests who don't seem to be considerate of others in the early hours […] of the morning! Read more