Shibuya Excel Hotel Tokyu - Tokyo

As others have said, the Shibuya Excel is great for being right in the center of the action: above the gigantic Shibuya subway station, connected to a JR station and the Mark City shopping center. There are also many small restaurants on the street level. The shopping nearby is good -- but only if you're into young, hip fashion. Most of the people strolling […] the streets around the hotel are in their 20's and 30's (or they are middle-aged tourists!). If you're looking for a more upscale area, I would recommend staying in Shinjuku. Even though the hotels aren't as close to the Shinjuku subway, they're usually only a few blocks away. That area has more high-end shopping and restaurants. As for rooms in the Excel, they're decent but don't expect style or luxury. Read more

Genuine Hotels.com guest review

Location makes this a great place to stay. Connected to Shibuya station and overlooking Shibuya crossing. Tons of places to shop and eat in walking distance. Hotel staff is amazingly nice. Rooms are a good size and are clean.

Genuine Hotels.com guest review

It was fabulous. Everyone in the hotel was very nice and useful. I had breakfast included that was great. Also wifi was included. It is also located in the center of shibuya where one can find stores, restaurants,etc. Really loved this hotel.

Genuine Hotels.com guest review

Shibuya Excel Hotel was conveniently located in the heart of Shibuya. Our room was on the 24 th floor with a city view overlooking the Shibuya crossing. The hotel is above the Shibuya train station and surrounded with many department stores. Try to get a higher floor, because there's a lot of street noise . The room was medium size for Tokyo standard. […] It was clean and well maintained . Only problem we had was with the room key. We had to make several trips to front desk to reprogram our key . I would come back to this hotel , because of the location. Although the hotel is only 3 1/2 stars, the service here was hear 5 stars . The price was appropriate for the location. Read more

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Genuine Hotels.com guest review

When AC was on at night, the air smelt a bit like cigarette smoke. The front desk claimed that it was the air intake from outside. Perhaps it was because it was only at night. Once I've seen a cleaning person coming out of a room across the hall from my room with an ashtray which was full of cigarette butts -- on a non-smoking floor!

Genuine Hotels.com guest review

Clean and nice, though, staff were a bit reserved. Great views from room and glass elevator.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Great area for shopping and nightlife...

Genuine Hotels.com guest review

The hotel is good and it is inside the station, but my recommendation is that you print the address in Japanese to reach easily to the hotel

Genuine Expedia guest review

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Genuine Hotels.com guest review

I arrived on New Years Eve so the place was very busy. I thought the staff at the front desk was impersonal, in addition to one of the attendants at the sky restaurant. Also, they did not charge one of my in room massages to the bill, which I had to remind them of. Other than that, the view was great, food at the sky restaurant was expensive, but decent, […] and hotel was clean. Read more

Genuine Expedia guest review

It is the most convenient hotel I stayed in Tokyo. The hotel is surrounded by stores and restaurants which open even at late night. The rooms are better than other hotels in the area and kept well maintained. The service is good, too. This will be my hotel of choice when I visit Tokyo again.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I love the convenience of the location--stations, restaurants and shops all in the same complex. It's also nice that the airport bus service has a route to the hotel.

Genuine Hotels.com guest review

The hotel is very conveniently located across from Shibuya Station and overlooking Shibuya Crossing. It is connected via walkway to the station as well as a large indoor mall with all sorts of shops and restaurants. My room on this stay was very large and comfortable (especially by Tokyo standards) and very reasonably priced for the area. The only downside […] on this trip is that with an election coming up in the next few weeks, there were often sound trucks broadcasting political speeches for hours at a time at high volume, which was a bit annoying. But I never experienced this on 5 or so previous stays, so it is probably an anomaly. Read more

Genuine Expedia guest review

The entrance is really hard to find. I was woken up by reception at 2am in the morning, bringing me an ashtray I did not ask for. And I stayed on a non smoking floor. I was very angry about being woken up in the middle of the night after a tiring day of sight seeing. The girl at reception also seemed rude after I told her I did not understand when […] she spoke Japanese. Read more

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Genuine Hotels.com guest review

Great hotel, clean rooms, fast internet, excellent location. The rooms are a bit small but if you've traveled to Japan before this should be no surprise. Very good view from this hotel.

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Genuine Hotels.com guest review

This hotel is very conveniently located in a shopping complex above the Shibuya Station. We were traveling for three weeks and especially found the coin-op laundry facilities especially useful (although the drier vents need to be cleaned out). The view from the elevator of the dancing umbrellas on the street below was really cool (see photo).

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Genuine Hotels.com guest review

I've been staying here every year for the last 10 years. It's the best location for Tokyo, direct from airport bus. On top of JR line and the city metro. Staff are extremely friendly and helpful.

Genuine Expedia guest review

This hotel was quiet, great location from Shibuya train station. The price for this hotel is unmatched. This hotel puts in the center of action. Clean quiet and convenient. When I come back to Tokyo, I am definitely coming back here.

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Genuine Hotels.com guest review

This hotel was located in the heart of Shibuya and has easy access to the JR Shibuya station making it quick and simple to get around Tokyo. The hotel was in great shape and the staff was more than willing to keep us happy and comfortable. Vending machines in the lobby proved useful on late nights and restaurant inside the hotel was great.

Genuine Hotels.com guest review

he hotel has a modern lobby and public spaces, and is conveniently located in an upscale development (Shibuya Mark City) and on top of the Shibuya station, a hub for various Metro and JR, and a stop on the Narita Express. The hotel fronts on the famous Shibuya crossing from Lost in Translation, and the Shibuya neighborhood is a trendy neighborhood with […] a mixture of high-end shopping and lower-end pachinko parlors, along with good small restaurants and music clubs. There are restaurants, ATMs and convenience stores inside the attached mall that are just a few minute (indoors) walk. Staff is extremely responsive and responds with lightning speed. The room we were in, a four-bed quad, needed updating and the beds were not top-quality. There is a washer-drier on each floor useful if you are there for an extended stay, and esp if you are traveling with children, and want to avoid using Japanese hotel laundry. Overall though I would highly recommend the hotel, as the location is unbeatable if you will be traveling around Tokyo by metro, esp if you are bringing kids along, and also want to be in an interesting neighborhood. Read more

Genuine Expedia guest review

Great to be right above Shibuya Station. Had a high floor room. Beds not the most comfortable, but otherwise a very good room. Had the breakfast buffet the first day - not a great selection and certainly not value for money. But easy to find lots of options outside the hotel either in the mall or further afield.

Genuine Hotels.com guest review

We were there for a business meeting & the hotel was just a 10 minute walk away! Our rooms were ok although the bathroom can be a bit cramped if you;re a large person. The Narita airport bus stop was conveniently in front of the hotel. Don't eat at the hotel if you find it too pricey. There are a lot of eating places around from pay-before-you-eat noodle […] shops to Krispy Kreme donut coffee shop. There are also some good shopping stores. Last not but not least, there is the famous Shibuya crossing which is great just for people-watching. Read more

Genuine Hotels.com guest review

I had an excellent time.....So many train lines, lots of shopping and restaurants....I recommend it to anyone.....the strange part was I got there at 1:50PM and the check in is at 2:00PM and they made me wait....very precise!!!!! The most they can give the late check out is 30 min...otherwise you have to pay about half of your one day price to stay […] as late as 3:00PM Read more

Genuine Hotels.com guest review

The Excel Shibuya Tokyo Hotel is located in the center of Tokyo near all major train lines ,with abundance in restaurants ,coffee shops with mainly young people .Best of all ,an excellent sushi restaurant is located in Mark city on the 4th floor called "Midori Sushi " which is always full but worth the 30 minute on average wait and very economical .I […] have been traveling to Japan since 1986 and this restaurant is worth the trip no matter where you stay in Tokyo ! Rooms are adequate in size considering the reasonable price and location . Good for business and tourists alike . Read more

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Genuine Hotels.com guest review

No iron available !!!!!! because of their bad service I have missed my morning tour. even I've asked for late check out after that problem, and they refused to do it without any charges.

Genuine Expedia guest review

The best part about this hotel is its unbeatable location in Shibuya. It's definitely not a 5-star, but it's a good place to stay because of its location right by the Shibuya train station. Nothing bad about the hotel, just don't expect luxury. I'd stay there again over anything "nicer" in other areas.

Genuine Expedia guest review

We were debating this hotel or the Cerulean, which is 100 dollars more. We were glad we didn't spend the difference. The hotel was great!

Genuine Hotels.com guest review

I stayed in the Shibuya Excel Hotel Tokyu for four nights. I had a room overlooking the famous Shibuya crossing which one of the busiest pedestrian intersections in the world, and the views from my window were spectacular, day and night. The room was very clean and comfortable, and the hotel staff spoke very good English. They were very courteous and […] polite, and helpful. The hotel has convenient access to the train line as well as the subway. There are very good restaurants within walking distance. I would definitely at the Shibuya Excel Hotel Tokyu during my next trip to Japan! Read more

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Great location! The staff was extremely friendly and spoke wonder English

Genuine Expedia guest review

great hotel n location. it wud hv been excellent if they allow early check in for guests who arrives early in the morning n not being charged.

Genuine Hotels.com guest review

Small and bland. Nice coffee shop. Rooms a bit small and basic.

Genuine Expedia guest review

I had to move hotels part of the way through my stay in Tokyo as the Excel was booked. I moved to a much more expensive and lavish hotel in Shinjuku. However, I kept wishing to go back to the Excel. Their beds are large and their pillows are comfortable. The showers had fantastic pressure and you can not beat the location. It is easy to get anywhere […] and everywhere you could want to go from this hotel. You can stumble to great restaurants, walk to any bus or subway station, all kinds of shopping and the parks. My travelling companion found herself lost for several hours and the Excel did absolutely everything within their power to assist me in finding her. The next time I come to Tokyo I will definitely do my best to book my room at the Shibuya Excel. This is a world class place as far as comfort, accessibility and staff service. Read more

Genuine Hotels.com guest review

Step outside the door right into Shibya. This hotel is easily accessible through the airport shuttle bus, a big perk, and they handle special requests ie:shipping baggage home well. While the location is impressive, unfortunately the hotel is only blah. The rooms are clean but there isn't even an effort to be stylish. Don't even bother going to the […] "restaurant", if you're feeling lazy, there are plenty of better choices in the train station attached to the hotel. The minibar is not stocked, but there is an impressive bank of vending machines in the lobby. Read more

Genuine Hotels.com guest review

Fairly ok hotel. Pricey, but Keep away from lowest floors due to subway noise. Non-smoking rooms smells from time to time cigarrett.

Genuine Hotels.com guest review

I like this hotel for the location and comfort. The only thing I hate is the fact that some guests smoke in their non-smoking rooms (on a non-smoking floor) and I can tell by the air through the vent and the stinky hall way. I saw a cleaning person with an dirty ash tray before.

Genuine Hotels.com guest review

unlimited shower gel, shampoo and conditioner great amenities (toothbrush, scrunchy, q-tips, toothpaste, shaving cream, blades) about 15 japanese tv channels mini fridge free lending of electronic adapters for foreigners right next to mall, restaurants and shibuya train station view from room of shibuya crossing

Genuine Expedia guest review

Great location, and convenient direct access from/to airport! When my fiancee and I arrived to Narita Airport, we bought a ticket "package" to get to Tokyo downtown (Narita express tickets, and a prepaid subway card). The Narita Express took a little over an hour to get us to the Shibuya Station. The train system was a little confusing when we got there, […] due to the language barrier, but people are very helpful, and asking questions we got to our destination without any problems. We didn't even had to get out of the station!! There is so much to do and see around Shibuya, the hotel is so centrally located we had access to any train line we wanted to. The view from the hotel is amazing, we were definitely delighted by the location, helpfulness of staff and cleanliness of the place. Totally recommend it if this is your first time in Tokyo :) Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

1) Hotel entrance is on the 5th floor of a mall, not the easiest location to be found, if you don't speak much Japanese like me, might take you abit of time to find the lobby. 2) Hotel staff service is so so. The night before I stayed at Capitol Hotel of Tokyu, their staff serves was pretty awesome and I think that's what a Japanese hotel serves should […] be. So when I come to Excel, I think they are not up to the standard of Japanese serves reputation, in general is ok. 3) Room is old and stinks, I booked a single bed room, I can't even stand the smell after I first opened the bathroom door...it smells like urine and vomit....(it looks entirely clean, but just smells worse than public restroom) So I requested to change my room, which staff was helpful and put me to a bigger room right away.. HOWEVER, bathroom still stinks, just not as much as the one before, so I did not complain and figure that might be as good as it gets in this hotel....(I have the bathroom door closed the entire time while I was in the hotel) 4) No WIFI, only cable plug for you to connect internet. 5) Electric outlet is those 2vertical holes kind, so make sure to bring an extra converter for your American plug. 6) Location is convenient, right next to Shibuya station. But convenience means lots people, if you are not used to lots people, maybe you should look somewhere else. 6) Overall, I'd not go back and will suggest you to look elsewhere if you want to enjoy your stay. Read more

Genuine Expedia guest review