I've been wanting to check this hotel out for years, and I finally got around to do just that. It was definitely a really nice and clean sophisticated place. I was kinda bummed that I didn't get to go swimming though. It's ok Next time!! Recommend staying here for sure for a quick local getaway. Nothing to exciting around in this area. However, only […] 15 mins away for the heart of SJ. "Downtown". Read moreGenuine Hotels.com guest review
"Great place and location"
Great Hotel, beautiful location and grounds.I had a queen room and found it a little cramped. No breakfast included unfortunately and restaurant facilities were expensive. Good news is that its close to restaurant areas and shopping.Overall as expected for a 4 star hotelGenuine Hotels.com guest review
Response by Dolce Hayes Mansion Great review, honest and straight forward. We appreciate your feedback thank you as well for the wonderful mentions.
Great for a little get away with the wife. Staff was very professional. They even offered us an alternative room away from the loud wedding party there. I would reccommend it to anyone.Genuine Expedia guest review
Response by Dolce Hayes Mansion Thank you very much for your wonderful review. It is great to hear that you had a wonderful time and that we were a part of your positive memory.
Great Hotel!Genuine Hotels.com guest review
Response by Dolce Hayes Mansion Thank you very, very, very much.
"Oasis amidst the hubbub."
The Dolce Hayes mansion was a surprise as we turned the corner into the drive. The surrounding neighborhood does not look like it would support a property of this grandure. The grounds are picture perfect and would make a beautiful backdrop for any event. We spent an afternoon lounging at the pool which is surrounded by swaying palm trees and offers […] lush towels and patio furniture. The rooms are appointed nicely, consistent with the age and architecture of the original mansion. We stayed in the back, not one of the rooms in the original house. We often saw the staff doing small maintenance projects around the property, watering plants, fixing a broken chair. They will need to continuously do this so that the property does not slip into shoddiness which would be possible for a property of this age. Of late, they are doing a good job and the Dolce Hayes mansion is an oasis in the hubbub of the Silicon Valley. I could see planning a family reunion there. Read moreGenuine Expedia guest review
Response by Dolce Hayes Mansion So happy to hear that you found us. Thank you very much for your wonderful words and mentions. Your idea of planning a family renunion sounds wonderful. If you ever decide you might want to do that let us know and we will be here to assist. Thank you again for your time.
"elegance for thr thrifty"
Hotel was so charming. As soon as you entered into the lobby you feel the old world charm. Most recommended. Service was great grounds top notch! Couldnt beat thr price.Genuine Hotels.com guest review
Response by Dolce Hayes Mansion Thank you. Look forward to seeing you again.
Love the old world style of the hotel - very clean and nicely appointed rooms. Staff is friendly and helpful.Genuine Expedia guest review
Response by Dolce Hayes Mansion Thank you very much for your review and wonderful words.
"Four star hotel at two star price!"
My wife and I loved our 2 night stay at only $119/ night. It was one of the best places we've ever stayed.Genuine Hotels.com guest review
Response by Dolce Hayes Mansion Out of sight, glad we were able to be part of a wonderful memory.
This was our second time ataying at the Mansion in the past few years. It was my birthday and we wanted a nice night away but not too far. We started with cocktails in the lounge and met nice folks from Michigan and another couple who were San Jose locals. Great conversations and wonderful drinks and appetizers. Later we had dinner on the patio and […] the food was delicious. We were told of the wedding being held in our building upon arrival. We expected this since it's summer and a beautiful setting for a wedding. It ended around the time we went to bed. I would highly recommend this place and will definitely be back again to celebrate another occasion. Read moreGenuine Hotels.com guest review
Response by Dolce Hayes Mansion Wonderful to hear that you had an awesome memorable time. We look forward to the next time we see you.
"Not particularly romantic"
Interesting that this is a historical site but that is about it. No one to carry your bag or even to show you to your room. Just given a map in which they circled our room as front right when it was at the back to the left and accessed by a completely different entrance. Casual bar and a buffet restaurant that we mistook for the fitness room because […] of the high noise level. We expected an elegant dining room and dressed accordingly as this was supposed to be a romantic weekend - champagne and fireplaces etc. Nothing romantic here. Read moreGenuine Hotels.com guest review
"a bit disappointed"
Husband and I chose the Dolce Hayes Mansion as a getaway on a kid-free weekend. By the looks of the photos on their website, we anticipated a night of luxury in the 4 star rated hotel. The grounds were beautiful. Picturesque on the outside. However, we were sadly disappointed in our room. We had asked for a room that wasn't on the ground floor but was […] told the hotel was fully booked and the ground floor is all they could give us. There seemed to be a few functions going on that day. Our room was narrow and everything inside seemed outdated, especially the air conditioner. Our AC was not working properly and even after the workman came to tinker with it, it still did not work. We did enjoy walking around the mansion looking at the historical photos on the walls. Other than that, I wouldn't go back. Read moreGenuine Hotels.com guest review
Response by Dolce Hayes Mansion Thank you for taking the time to provide us with your honest feedback. I apologize for the experience that you had while staying with us. While we do not know what room you were try to insure all our A/C units are working. We hope to see you again so that we can better leave you with a positive lasting impression.
"Baby Shower Weekend"
I was up in San Jose to attend my Daughter's Baby Shower, our first in the family. They live just South of the Dolce Hayes Mansion on Colville. I thought let's try the DHM since it is so close and Expedia had a nice sale price. We found the hotel and grounds charming. Even though there were events going on our room was quiet and we got uninterrupted […] sleep. We had a light bite at the bar after checking in on Friday afternoon and the service was great and the food was good. Breakfast the next morning was a bit disappointing after that as the restaurant seemed to be a bit overwhelmed. It too a long time to get seated and service was spotty. I think we would stay again, if we could get the same sale price when visitng my Daughter and Son-in-Law. Read moreGenuine Expedia guest review
Response by Dolce Hayes Mansion First congratulations to your daughter and son-in-law secondly congratulations to you on becoming Grandparents. So wonderful to hear we were part of your baby shower experience. Would love to talk Grandparent stuff the next time you visit. Please ask for me so we can have a chat when you arrive. Take care and best of everything to you and yours.
"Enjoyed our stay"
Loved the poolside service. We enjoyed music on the patio and visiting with friends. The grounds were beautiful and well kept. Just a nice place.Genuine Expedia guest review
This is a great place. It just needs updated decor in the rooms and more entertainmentGenuine Expedia guest review
Response by Dolce Hayes Mansion Thank you for your feedback. Be sure to check out the tennis, valley ball and basketball courts located in the park next to us next time; we even have equipment for you to use!
Great location - loved the library - nice staff - really terrific treatment by room service person. As for the room: It was nice and the bed was comfortable, however the A/C didn't work well, even after they adjusted it so I had to leave the window open to get air. The trees surrounding the parking lot drip sap all over the cars and makes for a huge […] mess. This is something they really need to address. All in all, a nice hotel and I would recommend. Read moreGenuine Hotels.com guest review
Response by Dolce Hayes Mansion Thank you for taking the time to give us your honest feedback. We apologize that the A/C in your guest room was not cold enough. We have a maintenance team that works very hard to ensure all guest rooms are at the temperature desired by our guests. We hope to see you again in the near future.
The grounds are beautiful, well kept. Nice rooms, comfy bed. Very happy with the place and can't wait to stay again.Genuine Hotels.com guest review
"Love this place!"
What a happy surprise! We loved this place. Overall, it was a great experience. We will definitely return if we are in the San Jose area.Genuine Hotels.com guest review
"A beautiful, relaxing place to stay"
The room was clean and had all the amenities we like. The manager and staff were very friendly and informative. It would be nice if there were signs posted that smoking was not allowed within 50 or more feet of doors. I had to walk through smoke several times as people stood around the doorways. There was also someone smoking on our floor near our room. […] Even with that, we would definitely stay there again. Read moreGenuine Hotels.com guest review
"Excellent meals and friendly service!"
My wife and I stayed here for her birthday weekend, as we were going to destinations in and around the south bay during the weekend. We were a little skeptical upon entering the parking lot because we entered in the back and it looked like a college dorm or compound of some sort. but when we drove around to the front, we were relieved to see the beautiful […] entrance to the mansion. We were just there to chill for the evening, and we did. We spent some time int he outdoor hot tub. We had an excellent dinner at the lounge, which didn't have the most comfortable seating, but we made it work. We watched a movie on HBO in our room. We woke up late and missed the $15 breakfast buffet, but were certainly not disappointed by the $40 Sunday brunch buffet with bottomless mimosas. It was an overall success, and the price was right. We would stay here again, and would recommend it to friends. Read moreGenuine Hotels.com guest review
Great experience. Beautiful and charming facility with an interesting history. Definitely want to go back.Genuine Expedia guest review
Response by Dolce Hayes Mansion Thank you very much for taking the time to submit your experience. Your business and opinion is very important to us. Take care.
It was such a well kept secret. We wished we would have had more time to enjoy all of the ammenities. Very romantic place. Will definitely go back. If it wasn't for Hotels.com we never even would have known about it.Genuine Hotels.com guest review
"Dolce Hayes Mansion"
Beautiful place, and an amazing room. Room was right next door to the pool.Genuine Hotels.com guest review
"A Slice of California History...A Must See Hotel!"
This historic landmark hotel is a beautiful luxurious slice of the past. While the mansion is stunning, the hotel amenities are sufficient. Room was clean and comfortable, but a bit dated. The pool and spa were a wonderful respite after my busy conference. The hotel is only about 15 minutes from downtown San Jose and the mansion and grounds transport […] you to another time. We ordered breakfast in bed and the food was fresh and delicious. Read moreGenuine Hotels.com guest review
Response by Dolce Hayes Mansion Wow!! Thank you very much for all of your wonderful comments and the great title of your review. So happy to hear you found moments during your conference to have personal time to enjoy the Dolce Hayes Mansion. Breakfast in bed! is so awesome! I'm jealous and inspired to enjoy some of my own free time with some me time. Thank you. Hope to see you again soon From all of us only the best of everything to you and yours.
"1st Class in the Heart of San Jose"
Hotel is first class. Room was the quietest I've ever been in, bed has thick fluffy padding & room was very spacious. Hotel staff are all first class, very helpful and well mannered. Property, building and grounds impeccable, not a single spider web in the whole place. San Jose was sunny in the 70's beautiful. Downside pool could be bigger & food is […] only rated average. Read moreGenuine Hotels.com guest review
Response by Dolce Hayes Mansion Your comments and insight are extremly helpful and appreciated. Thank you for taking the time to submit a review. Unfortunately we cannot enlarge pool but i will pass on your comments to our Director of Food and Beverage. Thank you again have a great day.
"Stayed for 2 nights over the weekend."
Check in was quick. Our room, junior suite was at the back of the property. Quiet, close to the pool, easy access. Room was extremely clean and cozy but showing its age. The bed is very comfortable, which is one of the most important factor for me when I stay in premium hotels. Check out by phone was so convenient. Grounds are beautiful. We used the […] pool. Very home like and intimate. Towels provided and bathrobes in-suite. Did not use the restaurant or gym, so no comment. 4 star level appropriate and earned. Negatives, we were in the first floor and we could hear the guests' footsteps above us. They were awake till past midnight on a Friday night and awake really early Saturday and Sunday morning. Bummer. I would have liked to sleep a little later. Read moreGenuine Expedia guest review
Response by Dolce Hayes Mansion Wonderful to hear you had a great time and enjoyed our amenities here at the Dolce Hayes Mansion. For your next stay please request an upper floor so we can assist with being albe to sleep in later. Ask us for late check out as well that way you do not have to rush to leave after sleeping in. Thank you again.
I coildn't sleep all night because of a terribly noisy ice machine. Staff wold not due anything about it. At 3:00 am they finally brought me a pair of ear plugs. They promised that the manager would have called me back. Never heard from anybody. How did they get their 4**** rating? Thanks very much......Genuine Expedia guest review
We had a wonderful stay. What a surprise to find such a magnificent property in a residential district.Genuine Expedia guest review
Response by Dolce Hayes Mansion Thank you very much for your wonderful review. Very happy to hear you found us. Take care until next time.
Great property. Perfect place for a romantic getaway!Genuine Expedia guest review
Response by Dolce Hayes Mansion Your kind words are greatly apprecitated. Thank you vrey much for taking the time to submit your review.
"Outside view - toward parking area and neighborhoo"
First room we had booked didn't suit our needs. It was actually a really lovely suite, but we wanted 2 beds instead of a bed and sofa bed. The concierge switched us immediately to a room across the hall that was what we needed. He walked the new keys down himself. Rooms were clean and well appointed and comfortable. The hotel is in a residential neighborhood […] and is pretty quiet. Pool is clean and easy to access. The whole property is quite beautiful and fun to explore. Read moreGenuine Expedia guest review
Response by Dolce Hayes Mansion Thank you very much for the wonderful review and all your wonderful comments. Take care until we see you again.
Hotel needs general upkeep and a good cleaing. Service is horrible balcony is filthy and needs a good power wash. Room smelled like mildew and shower heads are so low you need to get on your knees to wash your hair.Genuine Expedia guest review
Response by Dolce Hayes Mansion Thank you very much for your review.
Great hotel. Room was a little smaller than I expected but still very comfortable. Only wish breakfast option was more reasonable.Genuine Expedia guest review
Response by Dolce Hayes Mansion Jamice thank you very much for the wonderful review. The next time you stay with us please look into our Bed and Breakfast rates. They generally are pretty good deals. Your time and business are very much apprecaited.
"Very beautiful and relaxing surroundings."
Our one night stay was very nice. If I had any suggestions, it would be great if the restaurant stayed open during the weekend.Genuine Hotels.com guest review
Response by Dolce Hayes Mansion Thank you very much for your comments and suggestions. Your input is truly appreciated and we will look into the possibilities.
"Wonderful Hotel and Staff"
Everyone was so accommodating here. Rooms are nice and clean. I would definitely stay again!Genuine Hotels.com guest review
Response by Dolce Hayes Mansion We will make sure to share you comments with all of our staff here at the Dolce Hayes Mansion. Thank you very much for taking the time to share your experience with everyone else.
"Great place - pictures didn't lie"
I am very happy with my choice - only complaint is that we did not have cell phone or internet service in the room. The management said they were working on it. I didn't mind in the least but my daughter did.Genuine Hotels.com guest review
"the hotel was a treat"
I would recommend this hotel and it's buffet breakfast to anyone!!Genuine Hotels.com guest review
Response by Dolce Hayes Mansion Thank you so much for your recommendation and for telling everyone about how wonderful our hotel and dining service were for you during your stay with us. Take care until next time only the best to you and yours.
"A hidden gem !"
Great location. Even though our balcony faced the street, it was very quiet with very little traffic, if any.The grounds are beautiful. There is a very nice outdoor lounge area with heaters. The only negative we experienced was when I ordered extra towels and a pot of coffee. The towels came immediately and, an hour plus later, no coffee. When I called […] to cancel because we were leaving the room, I didnt even get an apology. I would definately stay here again and would gladly pay more than we did for our room. Loved the toiletries - nice brand name. This is the perfect hotel for adults. Read moreGenuine Hotels.com guest review
Response by Dolce Hayes Mansion Thank you for taking the time to give us and other travelers your feedback. We are pleased that you enjoyed your experience with us and that you will return. Our apologies regarding the coffee delivery; we will be sure to have that up to you piping hot next time. Cheers!
I really found this hotel charming, clean and the people were very friendly. Made so new friends!Genuine Expedia guest review
This was my first time staying at Dolce Hayes Mansion and it was wonderful! Everything about it was superb. I felt very safe and comfortable while staying there. It's a hidden oasis and very, very tranquil. The staff was impeccable especially Viet and Edward. I will be back!Genuine Hotels.com guest review
Response by Dolce Hayes Mansion Thank you very much for taking the time to submit a review. I will make sure to pass on to Edward and Viet your mention of them as stand out folks during you stay. Thank you again.
I was hoping for something different than a regular hotel. Overall service was at best mediocre. The bathroom floor was dirty... the towels were old... I took a cool shower my last day there when there was no hot water and I couldn't wait for the maintenance guy to show up.... the only thing nice is the ground and exterior... I would NOT come back here […] when I can pay the same price for a better hotel.... Read moreGenuine Hotels.com guest review
Response by Dolce Hayes Mansion Thank you so much for taking the time to write your review. I will pass your comments on to the approiate departments to address your concerns. Thank you again.
"Dolce Hayes Mansion"
From the outside, this place looks beautiful. From the inside, the furnishings in the room are dated, the bathroom floor was not clean, room service flubbed our order, and no hot water in the shower.Genuine Hotels.com guest review
Response by Dolce Hayes Mansion Thank you very much for your review. My sincere apologies that we did not meet your expectations. Wishing you only the very best of everything.
"Not so good"
There was a graduation party with loud music until well after 11 pm. Had to pass through the party to get to the elevator to our room. Service was poor, seemed like all efforts were on the party. This followed a sun up wedding service the following day. I do not recommend this hotelGenuine Hotels.com guest review
Response by Dolce Hayes Mansion Please accept my sincere apologies for yoru experience. Our goal is to successfully meet our guest and group expectations sometimes that does not work out. We would like the chance to make it up to you please let us know when you are staying again so we can assist with your planning. Take care until then.
"Great for family vacation"
We spend the Memorial Weekend in this gorgeous mansion, and had a great experience. Few tips: last courtesy shuttle from SJC airport runs at 10:30 pm, it may save you $45 in taxi. The rental car lines at the airport were so long that we decided to rent later from the city: it costed us $50 extra to drop the car at the airport in our way back. At the […] hotel, we booked a parlor room with a "queen" sofa bed that was too tiny for 2 kids to sleeep comfortable. They switched us to a double room, but no refund of cost difference because we booked through hotel.com and not directly with them. In general staff is very friendly, Palm Lounge is nice but under staffed, food is good. Read moreGenuine Hotels.com guest review
"Quite nice hotel"
I stayed 2 nights this week and it AAA very nice and quite, although a little far from downtown but equally accessibleGenuine Expedia guest review
Response by Dolce Hayes Mansion Thank you very much for taking the time to write a review regarding your stay.
The hotel was very clean, but we were not able to make use of the restaurant because there was a wedding going on. The outdoor patio was great for drinks, nice atmosphere. Prom was also going on during our stay, which didn't really bother me, except that i could hear them cleaning up the next morning in my room. The room was a comfortable size, but […] the bed was really hard. Read moreGenuine Hotels.com guest review
"Some good. Some bad."
Overall it was a pretty good experience. The room was somewhat dated. It had an old telephone mounted on the wall next to the toilet which brought me back to the 80's. The carpet was old and the draw string for the drapes on one of the windows was broken. The nightstands were fake wood and kind of beat up. Overall the room was clean but had a kind of […] 80's luxury hotel feeling to it. The only really bad thing that happened was that they had a high school dance going on in the ball room which didn't bother me but the music was so loud we could hear it in our room with the door closed. Our room was on the second floor and located at a remote corner of the hotel so I was surprised that I could hear it that far away. It ended sometime between 11 PM and midnight and was a Saturday night so it wasn't that big of a deal. Read moreGenuine Expedia guest review
Response by Dolce Hayes Mansion Thank you very much for all of your input regarding your room. Please accept our sincere apologies for the noise from the function we had going on in your building. Sincere thanks for taking the time to share your experience.
"Mom and Dad runaway (but not too far from home)"
We had a Polar Suite room which was just steps away from the pool.It was beautiful! We had pool side food and drinks service. I felt very spoiled. The food at Brunch was incredible.Genuine Hotels.com guest review
Response by Dolce Hayes Mansion Awesome you got time away to yourselves. It makes what we do so worth it when we here that you felt spoiled. Yeah!! we succeeded in making you feel special. Our goal for all of our guests. Hopefully you get more time away to enjoy yourselves and recharge your batteries. Were here for you always. P.S. You can call day of arrival and request early check in, room upgrades etc. we are here to make it happen if we can.
"Such a beautiful place!!!!"
We loved staying here! It is as beautiful as it looks online! The staff was wonderful, one of the staff members, Rona, really went the extra mile to get me the room I wanted!!! The grounds are beautiful, the room was great and the pool was lovely too!! We would stay there again!! Such a great getaway for me and my husband!!!Genuine Expedia guest review
Response by Dolce Hayes Mansion Thank you very much for your review we will make sure to pass on to everyone and especially let Rona know you mentioned her. Take care.
"Off to the corner of San Jose"
This wonderful property was a pleasant entry into the history of the Northern California early 20's. The grounds and the outlying property is peaceful and felt safe. Was looking forward to the weekly Sunday Brunch but decided the last minute to skip the moment but certainly will return. The property is well attended and staff is pleasant.Genuine Hotels.com guest review
Response by Dolce Hayes Mansion Thank you very much for your review and wonderful words. Hopefully next time you will be able to experience our Brunch. It is truly wonderful with the food and champagne plentiful. Until then take care and only the best of everything to you and yours.
"A true mansion experience with beatiful gardens"
Beautiful lush gardens, comfortable relaxing patio/bar area, the rooms are very spacious and beutifully decorated. You do feel like you are in a mansion, but in an updated one with all the modern amenities. :-) Really enjoyed our 2 night stay here. Great location for day trips to many amazing sights, including the Big Basin state park to see the 1000-years-old […] redwoods, San Francisco, Sauslito, Monterey & Carmel and more. Hope to be back one day and will get to stay in this lovely hotel again. Read moreGenuine Expedia guest review
Response by Dolce Hayes Mansion Thank you for your review. It is truly appreciated that you took the time to share your positive experience. Our daily responsibilities are to provide the customer service and facilities that create your exact experience for all of our guests. When we read that we succeeded in creating a great experience for you, it serves as a tangible positive result that inspires us. Thank you, and take care
"Beautiful hotel! Not enough time to experience it!"
I love this hotel! The breakfast was great, the rooms are lovely, the grounds are amazing. I would stay here every time when I travel to San Jose for business, if the price point was a little closer to $200/room/night.Genuine Hotels.com guest review
Response by Dolce Hayes Mansion We truly appreciate you taking the time to write such a wonderful review. Hopefully we can accommodate your rate needs on your next stay with us. See you soon.
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