"Different than what we expected...."
This hotel is probably a great place for holding events or weddings but for travelers from overseas, I wouldn't recommend it. Hotel has 3 different buildings and you don't know which one you will end up in. When we pulled in, no one, like not a single sole showed up to welcome us in. We weren't even sure if the building we stopped by was the main lobby […] or not. The rooms are very clean and tidy, that's a good thing. At nights when we came back home, there were 4 doors to our building, not even one staff from hotel was present there. At least 2 out of the 5 doors were open even late at night (I checked). Building elevators were meant to work only with hotel access cards but you could just press the buttons and they would take anyone up at any hour. There was free wifi and parking nearby which is a good thing. Overall, we didn't get the feeling of safety or welcome.... Read moreGenuine Expedia guest review
Response by Dolce Hayes Mansion Thank you very much for your review. Please accept my sincere apologies for not meeting your expectations. I will be forwarding your review to our Director of Security for her review. Thank you for your business.
"Great poolside service"
Excellent dinner.Genuine Hotels.com guest review
Response by Dolce Hayes Mansion Thank you very much.
"Great Place for the value and last minute booking"
Great hotel to stay in for the price I paid, especially for booking it the last minute. Very nice reception personnel. Clean and great amenities. Secluded but perfect if youre on a vacation.Genuine Hotels.com guest review
"Nancy Drew hotel"
For those who have read any Nancy Drew or Hardy Boys mysteries in a hotel - this has GOT to be the one one they were referring to. Layout of full hotel was expansive - multiple separate apartments or units. I was in main hotel area which includes basic rooms with a very 1940s feel. They're not spending on new furniture or pictures. Super old fashioned […] curtains, basic furniture only, TV that will eventually start. Good stuff includes Krupps coffee for fast a.m. coffee, clean bathroom with a lot of room, comfy enough bed with many pillow options. Neighborhood is just that - a neighborhood. If you want stores, food (other than hotel food), etc. you'll have to drive. Read moreGenuine Hotels.com guest review
Response by Dolce Hayes Mansion Very nice review, thank you for the mentions and great references. We truely appreciate your business.
Beautiful Place. Staff was very nice and helpful. My daughters slept on the sofa bed which they stated was not too comfortable - they both sank in the middle so the mattress probably needs to be replaced. Other than that, our stay was great. Thank you!Genuine Hotels.com guest review
"Great place to stay in San Jose"
We were very comfortable. The mansion is in a quiet residential area, so it's very peaceful as opposed to loud airport or downtown hotels. This was our second stay and we will certainly choose Dolce Hayes when visiting San Jose again.Genuine Hotels.com guest review
Cleanliness and comfort of the room was excellent. The bed was very comfortable.Genuine Hotels.com guest review
Response by Dolce Hayes Mansion Thank you very much for your review.
"Great hotel, great location"
What a great weekend!! From start to finish. Parlor suite was perfect for the kids. Patio area great for breakfast in the morning. Nice pool. Friendly staff. We'll definitely be coming back to Hayes Mansion.Genuine Hotels.com guest review
Response by Dolce Hayes Mansion Glad to hear you had a wonderful time during your stay. We look forward to seeing you again.
"Extremely enjoyable stay"
I personally enjoyed every aspect of my stay. Quality of service was excellent, loved the location of the hotel, due to the fact the location is quiet. I will stay at this hotel again in the near future.Genuine Hotels.com guest review
Response by Dolce Hayes Mansion Thank you very much for your wonderful words.
"what a clean hotel...."
wonderfulGenuine Hotels.com guest review
Response by Dolce Hayes Mansion Thank you.
"A True hidden Treasure"
It's like being at a fine Resort somewhere abroad, without having to leave San Jose.Genuine Hotels.com guest review
Response by Dolce Hayes Mansion Thank you very much for chosing us as your staycation get away spot. See you again.
Really, there is nothing to complain about and everything to love. The room was fabulous (we had a balcony room), the staff attentive, cheerful, and helpful, and the grounds well tended and inviting. We had a brunch at the on-site restaurant that was excellent (they had an omelet chef on hand). It was quiet and restful! We stayed two days and our experience […] will be with us for a long time. Read moreGenuine Expedia guest review
Response by Dolce Hayes Mansion Glad to hear that you loved your stay and that you were able to experience our Sunday Brunch. We look forward to seeing you again. Thank you very much for your business.
Enjoyed the hotel. It is very beautiful. A bit far from town. Check in was good, but the staff We encountered after that really needed to be attentive. We were in need of help finding the elevator to our 2nd floor room while we were struggling with our luggage. I asked 4 staff members along the way for help to the elevator. One told me it was at the […] end of the corridor (it was not), and the other 3 just stared at me. I don't think they understood a word of English. After we settled in we were able to enjoy the pool and the courtyard. Read moreGenuine Hotels.com guest review
Response by Dolce Hayes Mansion Thank you very much for your review. We will look into your comments and take steps to ensure we do not repeat. Thank you again for your business.
I've been wanting to check this hotel out for years, and I finally got around to do just that. It was definitely a really nice and clean sophisticated place. I was kinda bummed that I didn't get to go swimming though. It's ok Next time!! Recommend staying here for sure for a quick local getaway. Nothing to exciting around in this area. However, only […] 15 mins away for the heart of SJ. "Downtown". Read moreGenuine Hotels.com guest review
"Great place and location"
Great Hotel, beautiful location and grounds.I had a queen room and found it a little cramped. No breakfast included unfortunately and restaurant facilities were expensive. Good news is that its close to restaurant areas and shopping.Overall as expected for a 4 star hotelGenuine Hotels.com guest review
Response by Dolce Hayes Mansion Great review, honest and straight forward. We appreciate your feedback thank you as well for the wonderful mentions.
Great for a little get away with the wife. Staff was very professional. They even offered us an alternative room away from the loud wedding party there. I would reccommend it to anyone.Genuine Expedia guest review
Response by Dolce Hayes Mansion Thank you very much for your wonderful review. It is great to hear that you had a wonderful time and that we were a part of your positive memory.
Great Hotel!Genuine Hotels.com guest review
Response by Dolce Hayes Mansion Thank you very, very, very much.
"Oasis amidst the hubbub."
The Dolce Hayes mansion was a surprise as we turned the corner into the drive. The surrounding neighborhood does not look like it would support a property of this grandure. The grounds are picture perfect and would make a beautiful backdrop for any event. We spent an afternoon lounging at the pool which is surrounded by swaying palm trees and offers […] lush towels and patio furniture. The rooms are appointed nicely, consistent with the age and architecture of the original mansion. We stayed in the back, not one of the rooms in the original house. We often saw the staff doing small maintenance projects around the property, watering plants, fixing a broken chair. They will need to continuously do this so that the property does not slip into shoddiness which would be possible for a property of this age. Of late, they are doing a good job and the Dolce Hayes mansion is an oasis in the hubbub of the Silicon Valley. I could see planning a family reunion there. Read moreGenuine Expedia guest review
Response by Dolce Hayes Mansion So happy to hear that you found us. Thank you very much for your wonderful words and mentions. Your idea of planning a family renunion sounds wonderful. If you ever decide you might want to do that let us know and we will be here to assist. Thank you again for your time.
"elegance for thr thrifty"
Hotel was so charming. As soon as you entered into the lobby you feel the old world charm. Most recommended. Service was great grounds top notch! Couldnt beat thr price.Genuine Hotels.com guest review
Response by Dolce Hayes Mansion Thank you. Look forward to seeing you again.
Love the old world style of the hotel - very clean and nicely appointed rooms. Staff is friendly and helpful.Genuine Expedia guest review
Response by Dolce Hayes Mansion Thank you very much for your review and wonderful words.
"Four star hotel at two star price!"
My wife and I loved our 2 night stay at only $119/ night. It was one of the best places we've ever stayed.Genuine Hotels.com guest review
Response by Dolce Hayes Mansion Out of sight, glad we were able to be part of a wonderful memory.
This was our second time ataying at the Mansion in the past few years. It was my birthday and we wanted a nice night away but not too far. We started with cocktails in the lounge and met nice folks from Michigan and another couple who were San Jose locals. Great conversations and wonderful drinks and appetizers. Later we had dinner on the patio and […] the food was delicious. We were told of the wedding being held in our building upon arrival. We expected this since it's summer and a beautiful setting for a wedding. It ended around the time we went to bed. I would highly recommend this place and will definitely be back again to celebrate another occasion. Read moreGenuine Hotels.com guest review
Response by Dolce Hayes Mansion Wonderful to hear that you had an awesome memorable time. We look forward to the next time we see you.
"Not particularly romantic"
Interesting that this is a historical site but that is about it. No one to carry your bag or even to show you to your room. Just given a map in which they circled our room as front right when it was at the back to the left and accessed by a completely different entrance. Casual bar and a buffet restaurant that we mistook for the fitness room because […] of the high noise level. We expected an elegant dining room and dressed accordingly as this was supposed to be a romantic weekend - champagne and fireplaces etc. Nothing romantic here. Read moreGenuine Hotels.com guest review
"a bit disappointed"
Husband and I chose the Dolce Hayes Mansion as a getaway on a kid-free weekend. By the looks of the photos on their website, we anticipated a night of luxury in the 4 star rated hotel. The grounds were beautiful. Picturesque on the outside. However, we were sadly disappointed in our room. We had asked for a room that wasn't on the ground floor but was […] told the hotel was fully booked and the ground floor is all they could give us. There seemed to be a few functions going on that day. Our room was narrow and everything inside seemed outdated, especially the air conditioner. Our AC was not working properly and even after the workman came to tinker with it, it still did not work. We did enjoy walking around the mansion looking at the historical photos on the walls. Other than that, I wouldn't go back. Read moreGenuine Hotels.com guest review
Response by Dolce Hayes Mansion Thank you for taking the time to provide us with your honest feedback. I apologize for the experience that you had while staying with us. While we do not know what room you were try to insure all our A/C units are working. We hope to see you again so that we can better leave you with a positive lasting impression.
"Baby Shower Weekend"
I was up in San Jose to attend my Daughter's Baby Shower, our first in the family. They live just South of the Dolce Hayes Mansion on Colville. I thought let's try the DHM since it is so close and Expedia had a nice sale price. We found the hotel and grounds charming. Even though there were events going on our room was quiet and we got uninterrupted […] sleep. We had a light bite at the bar after checking in on Friday afternoon and the service was great and the food was good. Breakfast the next morning was a bit disappointing after that as the restaurant seemed to be a bit overwhelmed. It too a long time to get seated and service was spotty. I think we would stay again, if we could get the same sale price when visitng my Daughter and Son-in-Law. Read moreGenuine Expedia guest review
Response by Dolce Hayes Mansion First congratulations to your daughter and son-in-law secondly congratulations to you on becoming Grandparents. So wonderful to hear we were part of your baby shower experience. Would love to talk Grandparent stuff the next time you visit. Please ask for me so we can have a chat when you arrive. Take care and best of everything to you and yours.
"Enjoyed our stay"
Loved the poolside service. We enjoyed music on the patio and visiting with friends. The grounds were beautiful and well kept. Just a nice place.Genuine Expedia guest review
This is a great place. It just needs updated decor in the rooms and more entertainmentGenuine Expedia guest review
Response by Dolce Hayes Mansion Thank you for your feedback. Be sure to check out the tennis, valley ball and basketball courts located in the park next to us next time; we even have equipment for you to use!
Great location - loved the library - nice staff - really terrific treatment by room service person. As for the room: It was nice and the bed was comfortable, however the A/C didn't work well, even after they adjusted it so I had to leave the window open to get air. The trees surrounding the parking lot drip sap all over the cars and makes for a huge […] mess. This is something they really need to address. All in all, a nice hotel and I would recommend. Read moreGenuine Hotels.com guest review
Response by Dolce Hayes Mansion Thank you for taking the time to give us your honest feedback. We apologize that the A/C in your guest room was not cold enough. We have a maintenance team that works very hard to ensure all guest rooms are at the temperature desired by our guests. We hope to see you again in the near future.
The grounds are beautiful, well kept. Nice rooms, comfy bed. Very happy with the place and can't wait to stay again.Genuine Hotels.com guest review
"Love this place!"
What a happy surprise! We loved this place. Overall, it was a great experience. We will definitely return if we are in the San Jose area.Genuine Hotels.com guest review
"A beautiful, relaxing place to stay"
The room was clean and had all the amenities we like. The manager and staff were very friendly and informative. It would be nice if there were signs posted that smoking was not allowed within 50 or more feet of doors. I had to walk through smoke several times as people stood around the doorways. There was also someone smoking on our floor near our room. […] Even with that, we would definitely stay there again. Read moreGenuine Hotels.com guest review
"Excellent meals and friendly service!"
My wife and I stayed here for her birthday weekend, as we were going to destinations in and around the south bay during the weekend. We were a little skeptical upon entering the parking lot because we entered in the back and it looked like a college dorm or compound of some sort. but when we drove around to the front, we were relieved to see the beautiful […] entrance to the mansion. We were just there to chill for the evening, and we did. We spent some time int he outdoor hot tub. We had an excellent dinner at the lounge, which didn't have the most comfortable seating, but we made it work. We watched a movie on HBO in our room. We woke up late and missed the $15 breakfast buffet, but were certainly not disappointed by the $40 Sunday brunch buffet with bottomless mimosas. It was an overall success, and the price was right. We would stay here again, and would recommend it to friends. Read moreGenuine Hotels.com guest review
Great experience. Beautiful and charming facility with an interesting history. Definitely want to go back.Genuine Expedia guest review
Response by Dolce Hayes Mansion Thank you very much for taking the time to submit your experience. Your business and opinion is very important to us. Take care.
It was such a well kept secret. We wished we would have had more time to enjoy all of the ammenities. Very romantic place. Will definitely go back. If it wasn't for Hotels.com we never even would have known about it.Genuine Hotels.com guest review
"Dolce Hayes Mansion"
Beautiful place, and an amazing room. Room was right next door to the pool.Genuine Hotels.com guest review
"A Slice of California History...A Must See Hotel!"
This historic landmark hotel is a beautiful luxurious slice of the past. While the mansion is stunning, the hotel amenities are sufficient. Room was clean and comfortable, but a bit dated. The pool and spa were a wonderful respite after my busy conference. The hotel is only about 15 minutes from downtown San Jose and the mansion and grounds transport […] you to another time. We ordered breakfast in bed and the food was fresh and delicious. Read moreGenuine Hotels.com guest review
Response by Dolce Hayes Mansion Wow!! Thank you very much for all of your wonderful comments and the great title of your review. So happy to hear you found moments during your conference to have personal time to enjoy the Dolce Hayes Mansion. Breakfast in bed! is so awesome! I'm jealous and inspired to enjoy some of my own free time with some me time. Thank you. Hope to see you again soon From all of us only the best of everything to you and yours.
"1st Class in the Heart of San Jose"
Hotel is first class. Room was the quietest I've ever been in, bed has thick fluffy padding & room was very spacious. Hotel staff are all first class, very helpful and well mannered. Property, building and grounds impeccable, not a single spider web in the whole place. San Jose was sunny in the 70's beautiful. Downside pool could be bigger & food is […] only rated average. Read moreGenuine Hotels.com guest review
Response by Dolce Hayes Mansion Your comments and insight are extremly helpful and appreciated. Thank you for taking the time to submit a review. Unfortunately we cannot enlarge pool but i will pass on your comments to our Director of Food and Beverage. Thank you again have a great day.
"Stayed for 2 nights over the weekend."
Check in was quick. Our room, junior suite was at the back of the property. Quiet, close to the pool, easy access. Room was extremely clean and cozy but showing its age. The bed is very comfortable, which is one of the most important factor for me when I stay in premium hotels. Check out by phone was so convenient. Grounds are beautiful. We used the […] pool. Very home like and intimate. Towels provided and bathrobes in-suite. Did not use the restaurant or gym, so no comment. 4 star level appropriate and earned. Negatives, we were in the first floor and we could hear the guests' footsteps above us. They were awake till past midnight on a Friday night and awake really early Saturday and Sunday morning. Bummer. I would have liked to sleep a little later. Read moreGenuine Expedia guest review
I coildn't sleep all night because of a terribly noisy ice machine. Staff wold not due anything about it. At 3:00 am they finally brought me a pair of ear plugs. They promised that the manager would have called me back. Never heard from anybody. How did they get their 4**** rating? Thanks very much......Genuine Expedia guest review
We had a wonderful stay. What a surprise to find such a magnificent property in a residential district.Genuine Expedia guest review
Response by Dolce Hayes Mansion Thank you very much for your wonderful review. Very happy to hear you found us. Take care until next time.
Great property. Perfect place for a romantic getaway!Genuine Expedia guest review
Response by Dolce Hayes Mansion Your kind words are greatly apprecitated. Thank you vrey much for taking the time to submit your review.
"Outside view - toward parking area and neighborhoo"
First room we had booked didn't suit our needs. It was actually a really lovely suite, but we wanted 2 beds instead of a bed and sofa bed. The concierge switched us immediately to a room across the hall that was what we needed. He walked the new keys down himself. Rooms were clean and well appointed and comfortable. The hotel is in a residential neighborhood […] and is pretty quiet. Pool is clean and easy to access. The whole property is quite beautiful and fun to explore. Read moreGenuine Expedia guest review
Response by Dolce Hayes Mansion Thank you very much for the wonderful review and all your wonderful comments. Take care until we see you again.
Hotel needs general upkeep and a good cleaing. Service is horrible balcony is filthy and needs a good power wash. Room smelled like mildew and shower heads are so low you need to get on your knees to wash your hair.Genuine Expedia guest review
Response by Dolce Hayes Mansion Thank you very much for your review.
Great hotel. Room was a little smaller than I expected but still very comfortable. Only wish breakfast option was more reasonable.Genuine Expedia guest review
Response by Dolce Hayes Mansion Jamice thank you very much for the wonderful review. The next time you stay with us please look into our Bed and Breakfast rates. They generally are pretty good deals. Your time and business are very much apprecaited.
"Very beautiful and relaxing surroundings."
Our one night stay was very nice. If I had any suggestions, it would be great if the restaurant stayed open during the weekend.Genuine Hotels.com guest review
Response by Dolce Hayes Mansion Thank you very much for your comments and suggestions. Your input is truly appreciated and we will look into the possibilities.
"Wonderful Hotel and Staff"
Everyone was so accommodating here. Rooms are nice and clean. I would definitely stay again!Genuine Hotels.com guest review
Response by Dolce Hayes Mansion We will make sure to share you comments with all of our staff here at the Dolce Hayes Mansion. Thank you very much for taking the time to share your experience with everyone else.
"Great place - pictures didn't lie"
I am very happy with my choice - only complaint is that we did not have cell phone or internet service in the room. The management said they were working on it. I didn't mind in the least but my daughter did.Genuine Hotels.com guest review
"the hotel was a treat"
I would recommend this hotel and it's buffet breakfast to anyone!!Genuine Hotels.com guest review
Response by Dolce Hayes Mansion Thank you so much for your recommendation and for telling everyone about how wonderful our hotel and dining service were for you during your stay with us. Take care until next time only the best to you and yours.
"A hidden gem !"
Great location. Even though our balcony faced the street, it was very quiet with very little traffic, if any.The grounds are beautiful. There is a very nice outdoor lounge area with heaters. The only negative we experienced was when I ordered extra towels and a pot of coffee. The towels came immediately and, an hour plus later, no coffee. When I called […] to cancel because we were leaving the room, I didnt even get an apology. I would definately stay here again and would gladly pay more than we did for our room. Loved the toiletries - nice brand name. This is the perfect hotel for adults. Read moreGenuine Hotels.com guest review
Response by Dolce Hayes Mansion Thank you for taking the time to give us and other travelers your feedback. We are pleased that you enjoyed your experience with us and that you will return. Our apologies regarding the coffee delivery; we will be sure to have that up to you piping hot next time. Cheers!
I really found this hotel charming, clean and the people were very friendly. Made so new friends!Genuine Expedia guest review
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