"Old smelly hotel with rude staff."
Beautiful hotel from outside. Check in is where the beauty faded due to a rude staff member. She made me wait so she can have a conversation with the cleaning lady. Room was old and smelled. The staff there seemed to have a bad attitude. Maybe it was from the old mildew smell.Genuine Expedia guest review
Response by Dolce Hayes Mansion Thank you for your honest feedback. We strive for legendary service everyday and it appears we fell short in your experience; please accept our most sincere apologies. We hope to have you back here so we can leave you with a more positive lasting impression.
"Old-fashioned, lovely welcoming traditional elegan"
The hotel is beautiful, stately, the grounds are lovely! Flowers! and grass! Convenient arrangement, very good food, nice walking park nearby. I liked the sense of going back in time to a more gracious age. It was a real surprise to find this in San Jose, which is full of very modern, cookie-cutter places to stay. Exceptional staff, we will definitely […] be back. Only down side was that some furniture in room was a bit worn. Read moreGenuine Expedia guest review
Response by Dolce Hayes Mansion Thank you for your kind words. We love giving our guests a positive experience. We look forward to your return. Cheers!
"They could make this a 4-5 star hotel, but...."
The hotel grounds are very pretty, parking is free and convenient and the bed in the hotel room is very comfortable and it is clean. However, they haven't really made this into a hotel exactly. There was no valet that I could see. The lobby looks like something that another hotel would have when under construction. The rooms are dated and kind of dingy. […] With the right investment and better management, this place could be terrific. Read moreGenuine Hotels.com guest review
"My husband and I loved the hotel beautiful."
The grounds are just beautiful. The room was very nice and very clean. We just had one problem we where hearing noise all night and day knocking noise. We called and someone came to see what it was. They couldn't find the problem. Anyhow we moved to a different room and we had to move ourselves. That was disappointing that we where awake off and on […] the night before. I thought we would get some kind of upgrade nope. Read moreGenuine Expedia guest review
"Very nice place to stay"
Only stayed on night, but really enjoyed it. There was a wedding about to start when we checked in. Front desk asked what floor we would like. i asked for their opinion and they suggested the 2nd floor away from the wedding. I agreed and we could not be happier. We never heard a thing all night. The room was very nice and clean.Genuine Expedia guest review
My wife and I were delighted. The only minor issues were that the TV reacted slowly. And the steno chair at the work counter was stuck at the lowest setting. And could not be adjusted. We were in 1216. We visit the Bay Area monthly on business. We'll be back. Thank you. DannGenuine Hotels.com guest review
Response by Dolce Hayes Mansion Thank you very much for your review. Please accept my apologies regarding your experience with our televisions. We look forward to your stay with us thank you very much for your business.
Beautiful old building. Was much more than we expected for the price. Front desk staff was great as was breakfast buffet. Most of all I LOVED the quality bedding. Pillows, comforter, bed. I felt like a princess! We highly recommend and will stay there again soon.Genuine Hotels.com guest review
Response by Dolce Hayes Mansion Your review is truly appreciated. Thank you for the wonderful comments and mentions. Thank you for your business we look forward to your next stay.
"Out of the way, but close to everything!"
Great hotel in a residential area. We stayed 8 nights with 2 adults and two children and really enjoyed it. We ventured out most days and could get all over the South Bay quickly from here. Food is a bit limited, but the breakfast buffet is good. Hotel has a large conference center, so some days the place was full of conference goers and other days […] it was very quiet. A great choice overall, and we would definitely stay here again. Read moreGenuine Expedia guest review
Response by Dolce Hayes Mansion Thank you very much for letting everyone know we are close to everything. Some info for your next stay with us. We have a complimentary shuttle that will take you anywhere within a 5 mile radius. Your time and review are greatly appreciated. See you next time.
A beautiful hotel on beautiful grounds. Great place to host a wedding, business meeting, etc.Genuine Hotels.com guest review
Response by Dolce Hayes Mansion Truly appreciated, thank you for your review.
"For the price, Good - Don't expect the Ritz"
The grounds nicely groomed, pleasant outside sitting area w/outside fire pits. I requested a quiet room. He took my credit card, handed me the key card and said, “Have a nice stay” He did not tell us which building our room was in or where to park. I asked for a luggage cart, his reply was, “Oh, you have luggage?” The room was on the second floor of […] the Conf Ctr, w/mechanical room directly above. The HVAC kicking on every 20 mins woke me up often. Only exit/entrance, crossing through the conference area, Very awkward, especially when wearing swim suits, walking through a conference with people in business attire. Seriously!?! The king sized bed filled up most of the room. Small table/chair, crammed in corner served as the desk/vanity. Only mirror was in the tiny bathroom. The Shower head so low one must duck. Liked the shampoo in dispensers on the wall. Maid service inconsistent. Service hit & miss. Sometimes good, other times not so much. Lobby coffee free for guests, always cold. I went to the restaurant for a hot coffee. I got warm coffee/ ice cold cream & my room was charged for it! The bar food was good! I didn't have the buffet, but my husband did. You'd think they would include my 1 pastry with his breakfast buffet, but they charged my room for it! Hotel decent for working, but not for vacation! No shopping, theaters, festivals, museums or art shows near the place. If you want to do anything, you must call a cab or rent a car and drive a good distance. Read moreGenuine Hotels.com guest review
Response by Dolce Hayes Mansion Your open and honest feedback are how we get better in some areas and keep doing what what we do right in others. Thank you again.
"Beautiful hotel for any needs"
This is an amazing hotel, the grounds are beautiful and the staff are incredible. The only negative thing I could say about this hotel is that the rooms are a bit dated, but with a finish that doesn't make it horrible or painful to be here. Highly recommend this hotel, with a great park next door and very close to anything you could want, but still […] secluded enough that it's quiet. Read moreGenuine Hotels.com guest review
Response by Dolce Hayes Mansion Thank you very much for your wonderful recommendation.
"Very nicely done for old building"
Our stay was very nice besides the wedding that was in our building very noisy the food was just ok and they need more ice machines had to chase around 2 floors before I found one. The room was very clean and the bed was very comfortable we would stay there again.Genuine Hotels.com guest review
Response by Dolce Hayes Mansion Thank you very much for your honest feedback. Be sure to call down and we will be happy to bring the ice to you. We look forward to seeing you again.
Accommodations were decent. Nice setting and feels somewhat separate from a 'big city'. Biggest complaint was the noise from a wedding that was going on during our stay...we wished we had been informed that loud music would be playing until late.Genuine Expedia guest review
Response by Dolce Hayes Mansion Thank you very much for your review. Yes we are away from it all but we like to think that is one of our great assets. My apologies that we did not meet your expectations. Thanks again for your review.
"Great place with awesome price"
Great service from the minute we drove up. Staff at the front desk was very helpful and the grounds were beautiful.Genuine Expedia guest review
Response by Dolce Hayes Mansion Thank you very much for your wonderful review.
"Back to an elegent time."
Loved the main building with all the dark wood. Room was clean and comfortable. Had a keurig coffee pot in the room which was appreciated. Didn't have time to enjoy sitting outside in the lounge but it looked inviting. Great location, hidden gem. Right next to a park. Will definitely stay there again.Genuine Hotels.com guest review
Response by Dolce Hayes Mansion Thank you for taking the time to give us your feedback. I am glad to see that you enjoyed your experience us. I look forward to seeing you here again. Cheers
"Different than what we expected...."
This hotel is probably a great place for holding events or weddings but for travelers from overseas, I wouldn't recommend it. Hotel has 3 different buildings and you don't know which one you will end up in. When we pulled in, no one, like not a single sole showed up to welcome us in. We weren't even sure if the building we stopped by was the main lobby […] or not. The rooms are very clean and tidy, that's a good thing. At nights when we came back home, there were 4 doors to our building, not even one staff from hotel was present there. At least 2 out of the 5 doors were open even late at night (I checked). Building elevators were meant to work only with hotel access cards but you could just press the buttons and they would take anyone up at any hour. There was free wifi and parking nearby which is a good thing. Overall, we didn't get the feeling of safety or welcome.... Read moreGenuine Expedia guest review
Response by Dolce Hayes Mansion Thank you very much for your review. Please accept my sincere apologies for not meeting your expectations. I will be forwarding your review to our Director of Security for her review. Thank you for your business.
"Great poolside service"
Excellent dinner.Genuine Hotels.com guest review
Response by Dolce Hayes Mansion Thank you very much.
"Great Place for the value and last minute booking"
Great hotel to stay in for the price I paid, especially for booking it the last minute. Very nice reception personnel. Clean and great amenities. Secluded but perfect if youre on a vacation.Genuine Hotels.com guest review
"Nancy Drew hotel"
For those who have read any Nancy Drew or Hardy Boys mysteries in a hotel - this has GOT to be the one one they were referring to. Layout of full hotel was expansive - multiple separate apartments or units. I was in main hotel area which includes basic rooms with a very 1940s feel. They're not spending on new furniture or pictures. Super old fashioned […] curtains, basic furniture only, TV that will eventually start. Good stuff includes Krupps coffee for fast a.m. coffee, clean bathroom with a lot of room, comfy enough bed with many pillow options. Neighborhood is just that - a neighborhood. If you want stores, food (other than hotel food), etc. you'll have to drive. Read moreGenuine Hotels.com guest review
Response by Dolce Hayes Mansion Very nice review, thank you for the mentions and great references. We truely appreciate your business.
Beautiful Place. Staff was very nice and helpful. My daughters slept on the sofa bed which they stated was not too comfortable - they both sank in the middle so the mattress probably needs to be replaced. Other than that, our stay was great. Thank you!Genuine Hotels.com guest review
"Great place to stay in San Jose"
We were very comfortable. The mansion is in a quiet residential area, so it's very peaceful as opposed to loud airport or downtown hotels. This was our second stay and we will certainly choose Dolce Hayes when visiting San Jose again.Genuine Hotels.com guest review
Cleanliness and comfort of the room was excellent. The bed was very comfortable.Genuine Hotels.com guest review
Response by Dolce Hayes Mansion Thank you very much for your review.
"Great hotel, great location"
What a great weekend!! From start to finish. Parlor suite was perfect for the kids. Patio area great for breakfast in the morning. Nice pool. Friendly staff. We'll definitely be coming back to Hayes Mansion.Genuine Hotels.com guest review
Response by Dolce Hayes Mansion Glad to hear you had a wonderful time during your stay. We look forward to seeing you again.
"Extremely enjoyable stay"
I personally enjoyed every aspect of my stay. Quality of service was excellent, loved the location of the hotel, due to the fact the location is quiet. I will stay at this hotel again in the near future.Genuine Hotels.com guest review
Response by Dolce Hayes Mansion Thank you very much for your wonderful words.
"what a clean hotel...."
wonderfulGenuine Hotels.com guest review
Response by Dolce Hayes Mansion Thank you.
"A True hidden Treasure"
It's like being at a fine Resort somewhere abroad, without having to leave San Jose.Genuine Hotels.com guest review
Response by Dolce Hayes Mansion Thank you very much for chosing us as your staycation get away spot. See you again.
Really, there is nothing to complain about and everything to love. The room was fabulous (we had a balcony room), the staff attentive, cheerful, and helpful, and the grounds well tended and inviting. We had a brunch at the on-site restaurant that was excellent (they had an omelet chef on hand). It was quiet and restful! We stayed two days and our experience […] will be with us for a long time. Read moreGenuine Expedia guest review
Response by Dolce Hayes Mansion Glad to hear that you loved your stay and that you were able to experience our Sunday Brunch. We look forward to seeing you again. Thank you very much for your business.
Enjoyed the hotel. It is very beautiful. A bit far from town. Check in was good, but the staff We encountered after that really needed to be attentive. We were in need of help finding the elevator to our 2nd floor room while we were struggling with our luggage. I asked 4 staff members along the way for help to the elevator. One told me it was at the […] end of the corridor (it was not), and the other 3 just stared at me. I don't think they understood a word of English. After we settled in we were able to enjoy the pool and the courtyard. Read moreGenuine Hotels.com guest review
Response by Dolce Hayes Mansion Thank you very much for your review. We will look into your comments and take steps to ensure we do not repeat. Thank you again for your business.
I've been wanting to check this hotel out for years, and I finally got around to do just that. It was definitely a really nice and clean sophisticated place. I was kinda bummed that I didn't get to go swimming though. It's ok Next time!! Recommend staying here for sure for a quick local getaway. Nothing to exciting around in this area. However, only […] 15 mins away for the heart of SJ. "Downtown". Read moreGenuine Hotels.com guest review
"Great place and location"
Great Hotel, beautiful location and grounds.I had a queen room and found it a little cramped. No breakfast included unfortunately and restaurant facilities were expensive. Good news is that its close to restaurant areas and shopping.Overall as expected for a 4 star hotelGenuine Hotels.com guest review
Response by Dolce Hayes Mansion Great review, honest and straight forward. We appreciate your feedback thank you as well for the wonderful mentions.
Great for a little get away with the wife. Staff was very professional. They even offered us an alternative room away from the loud wedding party there. I would reccommend it to anyone.Genuine Expedia guest review
Response by Dolce Hayes Mansion Thank you very much for your wonderful review. It is great to hear that you had a wonderful time and that we were a part of your positive memory.
Great Hotel!Genuine Hotels.com guest review
Response by Dolce Hayes Mansion Thank you very, very, very much.
"Oasis amidst the hubbub."
The Dolce Hayes mansion was a surprise as we turned the corner into the drive. The surrounding neighborhood does not look like it would support a property of this grandure. The grounds are picture perfect and would make a beautiful backdrop for any event. We spent an afternoon lounging at the pool which is surrounded by swaying palm trees and offers […] lush towels and patio furniture. The rooms are appointed nicely, consistent with the age and architecture of the original mansion. We stayed in the back, not one of the rooms in the original house. We often saw the staff doing small maintenance projects around the property, watering plants, fixing a broken chair. They will need to continuously do this so that the property does not slip into shoddiness which would be possible for a property of this age. Of late, they are doing a good job and the Dolce Hayes mansion is an oasis in the hubbub of the Silicon Valley. I could see planning a family reunion there. Read moreGenuine Expedia guest review
Response by Dolce Hayes Mansion So happy to hear that you found us. Thank you very much for your wonderful words and mentions. Your idea of planning a family renunion sounds wonderful. If you ever decide you might want to do that let us know and we will be here to assist. Thank you again for your time.
"elegance for thr thrifty"
Hotel was so charming. As soon as you entered into the lobby you feel the old world charm. Most recommended. Service was great grounds top notch! Couldnt beat thr price.Genuine Hotels.com guest review
Response by Dolce Hayes Mansion Thank you. Look forward to seeing you again.
Love the old world style of the hotel - very clean and nicely appointed rooms. Staff is friendly and helpful.Genuine Expedia guest review
Response by Dolce Hayes Mansion Thank you very much for your review and wonderful words.
"Four star hotel at two star price!"
My wife and I loved our 2 night stay at only $119/ night. It was one of the best places we've ever stayed.Genuine Hotels.com guest review
Response by Dolce Hayes Mansion Out of sight, glad we were able to be part of a wonderful memory.
This was our second time ataying at the Mansion in the past few years. It was my birthday and we wanted a nice night away but not too far. We started with cocktails in the lounge and met nice folks from Michigan and another couple who were San Jose locals. Great conversations and wonderful drinks and appetizers. Later we had dinner on the patio and […] the food was delicious. We were told of the wedding being held in our building upon arrival. We expected this since it's summer and a beautiful setting for a wedding. It ended around the time we went to bed. I would highly recommend this place and will definitely be back again to celebrate another occasion. Read moreGenuine Hotels.com guest review
Response by Dolce Hayes Mansion Wonderful to hear that you had an awesome memorable time. We look forward to the next time we see you.
"Not particularly romantic"
Interesting that this is a historical site but that is about it. No one to carry your bag or even to show you to your room. Just given a map in which they circled our room as front right when it was at the back to the left and accessed by a completely different entrance. Casual bar and a buffet restaurant that we mistook for the fitness room because […] of the high noise level. We expected an elegant dining room and dressed accordingly as this was supposed to be a romantic weekend - champagne and fireplaces etc. Nothing romantic here. Read moreGenuine Hotels.com guest review
"a bit disappointed"
Husband and I chose the Dolce Hayes Mansion as a getaway on a kid-free weekend. By the looks of the photos on their website, we anticipated a night of luxury in the 4 star rated hotel. The grounds were beautiful. Picturesque on the outside. However, we were sadly disappointed in our room. We had asked for a room that wasn't on the ground floor but was […] told the hotel was fully booked and the ground floor is all they could give us. There seemed to be a few functions going on that day. Our room was narrow and everything inside seemed outdated, especially the air conditioner. Our AC was not working properly and even after the workman came to tinker with it, it still did not work. We did enjoy walking around the mansion looking at the historical photos on the walls. Other than that, I wouldn't go back. Read moreGenuine Hotels.com guest review
Response by Dolce Hayes Mansion Thank you for taking the time to provide us with your honest feedback. I apologize for the experience that you had while staying with us. While we do not know what room you were try to insure all our A/C units are working. We hope to see you again so that we can better leave you with a positive lasting impression.
"Baby Shower Weekend"
I was up in San Jose to attend my Daughter's Baby Shower, our first in the family. They live just South of the Dolce Hayes Mansion on Colville. I thought let's try the DHM since it is so close and Expedia had a nice sale price. We found the hotel and grounds charming. Even though there were events going on our room was quiet and we got uninterrupted […] sleep. We had a light bite at the bar after checking in on Friday afternoon and the service was great and the food was good. Breakfast the next morning was a bit disappointing after that as the restaurant seemed to be a bit overwhelmed. It too a long time to get seated and service was spotty. I think we would stay again, if we could get the same sale price when visitng my Daughter and Son-in-Law. Read moreGenuine Expedia guest review
Response by Dolce Hayes Mansion First congratulations to your daughter and son-in-law secondly congratulations to you on becoming Grandparents. So wonderful to hear we were part of your baby shower experience. Would love to talk Grandparent stuff the next time you visit. Please ask for me so we can have a chat when you arrive. Take care and best of everything to you and yours.
"Enjoyed our stay"
Loved the poolside service. We enjoyed music on the patio and visiting with friends. The grounds were beautiful and well kept. Just a nice place.Genuine Expedia guest review
This is a great place. It just needs updated decor in the rooms and more entertainmentGenuine Expedia guest review
Response by Dolce Hayes Mansion Thank you for your feedback. Be sure to check out the tennis, valley ball and basketball courts located in the park next to us next time; we even have equipment for you to use!
Great location - loved the library - nice staff - really terrific treatment by room service person. As for the room: It was nice and the bed was comfortable, however the A/C didn't work well, even after they adjusted it so I had to leave the window open to get air. The trees surrounding the parking lot drip sap all over the cars and makes for a huge […] mess. This is something they really need to address. All in all, a nice hotel and I would recommend. Read moreGenuine Hotels.com guest review
Response by Dolce Hayes Mansion Thank you for taking the time to give us your honest feedback. We apologize that the A/C in your guest room was not cold enough. We have a maintenance team that works very hard to ensure all guest rooms are at the temperature desired by our guests. We hope to see you again in the near future.
The grounds are beautiful, well kept. Nice rooms, comfy bed. Very happy with the place and can't wait to stay again.Genuine Hotels.com guest review
"Love this place!"
What a happy surprise! We loved this place. Overall, it was a great experience. We will definitely return if we are in the San Jose area.Genuine Hotels.com guest review
"A beautiful, relaxing place to stay"
The room was clean and had all the amenities we like. The manager and staff were very friendly and informative. It would be nice if there were signs posted that smoking was not allowed within 50 or more feet of doors. I had to walk through smoke several times as people stood around the doorways. There was also someone smoking on our floor near our room. […] Even with that, we would definitely stay there again. Read moreGenuine Hotels.com guest review
"Excellent meals and friendly service!"
My wife and I stayed here for her birthday weekend, as we were going to destinations in and around the south bay during the weekend. We were a little skeptical upon entering the parking lot because we entered in the back and it looked like a college dorm or compound of some sort. but when we drove around to the front, we were relieved to see the beautiful […] entrance to the mansion. We were just there to chill for the evening, and we did. We spent some time int he outdoor hot tub. We had an excellent dinner at the lounge, which didn't have the most comfortable seating, but we made it work. We watched a movie on HBO in our room. We woke up late and missed the $15 breakfast buffet, but were certainly not disappointed by the $40 Sunday brunch buffet with bottomless mimosas. It was an overall success, and the price was right. We would stay here again, and would recommend it to friends. Read moreGenuine Hotels.com guest review
Great experience. Beautiful and charming facility with an interesting history. Definitely want to go back.Genuine Expedia guest review
Response by Dolce Hayes Mansion Thank you very much for taking the time to submit your experience. Your business and opinion is very important to us. Take care.
It was such a well kept secret. We wished we would have had more time to enjoy all of the ammenities. Very romantic place. Will definitely go back. If it wasn't for Hotels.com we never even would have known about it.Genuine Hotels.com guest review
"Dolce Hayes Mansion"
Beautiful place, and an amazing room. Room was right next door to the pool.Genuine Hotels.com guest review
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