"Beautiful hotel in mixed location"
It's really a nice hotel stuck in a crappy area. If you want to stay at the hotel, it's great. Don't expect to walk anywhere. Also, we were disturbed by a partying wedding group. Also, our room was near the truck loading area - VERY noisy even late at night.Genuine Expedia guest review
Response by Dolce Hayes Mansion Thank you very much for providing us your honest feedback. We try to ensure that out leisure guests as well as our group guests enjoy their stay. We apologize if our wedding guests disrupted your stay. For your next stay please feel free to give us a call to see what events are taking place at our property.
"nice place to stay"
I would recommend to anyone who's looking for a get away, but make sure they request a second floor, we were on the ground floor, and occupants above were very noisy. Receptionist at desk were not very friendly, our name were spelt wrong and was given the third degree, hoping it wasn't racialGenuine Hotels.com guest review
Response by Dolce Hayes Mansion Thank you very much for taking time to submit a review.
"Out of town get-a-way"
Check-in was surprisingly smooth. There was no paperwork to sign or information to fill out which I thought was awesome. When we got to the room, it was very clean and inviting. We were right by the pool which created a very nice view from our second story window. The room was quiet, we didn't hear any of our neighbors which is amazing because from […] my experience I have always heard people in the hallways or in their rooms. The grounds were very clean and I loved the Bird of Paradise plants all around. Read moreGenuine Expedia guest review
Response by Dolce Hayes Mansion Thank you very much for your comments. Great to hear you had a great get away day and that you spent it with us. All the best to you.
The hotel was a pleasant surprise. A little out of the way but liked everything about the room and hotel itself. The staff was very friendly and efficient. The buffet fir breakfast had a ice selection and varied day to day. The bed was comfortable and i loved the towels and robe. Only thing I missed was a make up mirror that is normally found in hitels […] if this calibre. Read moreGenuine Hotels.com guest review
Response by Dolce Hayes Mansion Awesome glad you found us. Thank you for the wonderful review. We look forward to seeing you again in the future.
"Classy historical hotel"
Great for the jaded biz travelerGenuine Hotels.com guest review
Response by Dolce Hayes Mansion Thank you very much for your wonderful review.
"Beautiful hotel !!"
Very friendly and helpful staff room was beautiful and very comfortableGenuine Expedia guest review
"Wonderful historic hotel"
The hotel was fantastic. Very classy The rooms were up to date and the beds were superb The staff was very helpful and friendly. I'd definitely stay here againGenuine Expedia guest review
"A must stay and see"
We stay here often, it's always a delightful experience.Genuine Hotels.com guest review
"Hotel for partyer's?"
Checked in and soon found my room was right next to a group of kids talking loudly, music beating, and drinks flowing. 10 pm came and the first of many phone calls to the front desk asking for assistance to quiet the noise down. 12 am came and still the noise. After security had been there multiple times I called a third time at 2 am. Finally the noise […] died down. Worst night of sleep in a hotel. I expected much more from a "luxury hotel". 6 am came and all I wanted to do was get out of there. Thanks but no thanks. I will not be going there ever again!!! Read moreGenuine Expedia guest review
"Nice and relaxing"
Location is off the beaten path which keeps it nice and quiet. Bed is fantastic. Robes are really nice to lounge around in. Will be back for our next special occasion.Genuine Hotels.com guest review
"Classy Mansion Resort!!"
Super Friendly Staff! Treated us like royalty! Comped us next-day awesome buffet breakfast at check-in. Semi-Heated Pool. Great Spa. Fitness & Sauna available. Plenty of parking. Next to giant beautiful park. Located in a quite neighborhood. Clean room, free wifi & HD Tv. Looking forward to visiting again!!Genuine Hotels.com guest review
"Served needs, but not luxurious"
Nice staff, clean room, nice sheets, beautiful mansion on outside and parts of interior, but needs update on decor. Furniture worn or cheap looking, carpet tacky, walls scuffed, curtains not working properly in my room. Fulfilled needs for the night satisfactorily, but not luxurious as advertised.Genuine Expedia guest review
Response by Dolce Hayes Mansion Thank you for taking the time to submit your review of us. We take all comments regarding our product and service very seriously. We are currently working on a few projects that will improve our product and we invite you to return when we are complete.
Found this hotel by chance and what a nice surprise. Will definitely stay here again when in the area again!Genuine Hotels.com guest review
Response by Dolce Hayes Mansion Thank you very for your wonderful review.
I am sorry. This place would be nice if they would just replace their flooring. It made the whole room stink. Disappointing.Genuine Expedia guest review
Response by Dolce Hayes Mansion Thank you very much for your honest feedback. We are currently in the process of having a contractor come out to deep clean all of our guest room carpets. We look forward to showing you the improvement when you visit us next.
This is a beautiful old hotel in a funny neighborhood of the San Jose area. The room couldn't have been nicer and staff throughout the facility was friendly and solicitous. Because there was very light occupancy during our stay, the main dining room was closed and I was hesitant about taking dinner in the small lounger area. But this was actually the […] highlight of our stay! The menu at the bar was ample and the food was delicious! And, we could sit next to the roaring fire. We ordered breakfast into the room, and it was on time and hot! The fruit plate was fresh and could have fed 10! Read moreGenuine Hotels.com guest review
Response by Dolce Hayes Mansion Thank you very much for your wonderful comments and mentioning our Palm Plaza menu and how great of an experience you had. Until we see you again take care and the best of everything to you.
"Peaceful place, living in a real mansion,luxurious"
Very much satisfied, highly recommended for my friends & relatives. Surely, will come back if I have the chance again. Oh the food is great!!Genuine Hotels.com guest review
Response by Dolce Hayes Mansion We truly appreciate your comments thank you for taking the time to share your wonderful experience.
I arrived when It was dark and there were no signs for the check in. I had gone to the back Parking lot ( per my google map voice) and check in was around front. Also my room number was not on the outside signs on the buildings. Rm 131. And jacuzzi was only lukewarm- it was too cold that night for lukewarm. Overall - it was ok. Must have been an amazing […] place to live! Read moreGenuine Hotels.com guest review
"Excellent hotel in an historic mansion"
I highly recommend this hotel. There's really nothing negative to say about it. Beautiful grounds and interesting historic buildings in a quiet area of San Jose. Very friendly staff and excellent breakfast. It would be nice if it was included with the room, but it's well worth what they charge for it. We will stay there again!Genuine Hotels.com guest review
"Bathroom not as pictured"
We arrived later in the evening, our check-in was quick and efficient and we were easily able to find our room. We felt the bed was very comfy and our floor was very quiet during our stay. My only dissappointment was the bathroom, the cast iron tub pictured is not standard and our little shallow tub was not terribly useful except as a shower stall. […] All the other pictures represent the hotel accurately. Read moreGenuine Hotels.com guest review
"Hotel Rating Experience"
Rooms were well appointed comfortable and quiet. The Grounds and Facility beautiful. Only Complaints are no microwave in Room And Carpets due for a cleaning. Overall 4 out of 5 Stars. Price was reasonable for quality of room and beautiful grounds.Genuine Expedia guest review
Response by Dolce Hayes Mansion Thank you very much for the great review. I will make sure to forward your comments to our Housekeeping department for review. We will see you soon.
Very nice staff, excellent breakfast.Genuine Expedia guest review
Response by Dolce Hayes Mansion Thank you very much for your wonderful review.
It was very nice except the parking at our room was inadequate. Everything else was just perfect.Genuine Hotels.com guest review
The hotel is beautiful! The rooms are a nice size, the restaurants are great, and the staff were very friendly. Our one complaint was that the walls are thing and we could hear people talking and doors opening and closing in the hall.Genuine Expedia guest review
Response by Dolce Hayes Mansion Thank you for your kind words; we loved having you here. We look forward to seeing you again soon.
"Great Stay in Edenvale"
The Hays Mansion was a great place to stay. It was centrally located with great service.Genuine Hotels.com guest review
Response by Dolce Hayes Mansion Very happy to hear you had a great stay with us. Thank you for your great review.
"50th Anniversary PArty"
It was a great location for my aunt and uncle's 50th anniversary party. The facilities and grounds were wonderful. The rooms were large and very comfortable.Genuine Expedia guest review
Response by Dolce Hayes Mansion Thank you very much for your great review of your time with us and the Dolce Hayes Mansion.
"Historical charm, lovely grounds"
I have wanted to stay at the Hayes Mansion since a friend took me to walk in the nearby public park and was not disappointed when I finally got the opportunity. Good deals are to be had if you book well in advance. When I arrived somewhat before check-in time, I was invited to wait in the beautifully appointed library. Soon the groomsmen from an elaborate […] Indian wedding that was being held began to file in and the next thing I knew the beautiful bride in red and silver sari was being photographed with her groom right outside the library window. It was a bit of a magical beginning to a very comfortable stay! Read moreGenuine Expedia guest review
Response by Dolce Hayes Mansion Wow, what a wonderful review thank you very much. It is awesome to hear of your great experiences during you stay with us. Happy belated 90th birthday to your father from me. Thank you
"Great Alternative to the chain hotels!"
Wonderful, quite location off the beaten path in San Jose. Beds are comfortable, and the location is a park like setting. Breakfast was amazing with the buffet, and custom omelets.Genuine Expedia guest review
Response by Dolce Hayes Mansion Thank you very much for your wonderful comments. We look forward to seeing you in the future.
"Best for Business Travelers and Special Events?"
Staff not friendly. Dining room not open because low occupancy in hotel, with no warning at check-in. Housekeeping slipped note under door at 9a.m. that because we were still in room would not be able to clean room that day. Parking near rooms is sparse so most guests park across the street from hotel. Most guest rooms are in the annex, and key did […] not work on all doors to get in. No password on Wifi so did not even try to use it. Rooms are very small and outdated. This is picky, but no TV channel guide in room, so we had to cycle through each channel and write down which stations they were! Read moreGenuine Expedia guest review
Response by Dolce Hayes Mansion Please accept my sincere apologies for your experience with us. I will forward your Housekeeping comment to our Executive Housekeeper for her to look into. Unfortunately yes at times our guests do have to park in our main parking opposed to near their room if our occupancy reaches a higher level. We should have informed you at check in that our wireless is free and that there is no password needed as well as explained what outlets where open for dining during our stay. I will follow up on these challenges and ensure we are mentioning at check in. Once again my sincere apologies for all of your mentioned experiences.
"Stay at the Historical Hayes Mansion."
Nice quiet hotel that is situated near highways that provide easy access to San Jose, Sunnyvale, Santa Clara, Mt. View, Los Gatos, Saratoga, Oakland, San Francisco. Close to train station. Rooms are nice, have in room coffee. In the area to visit family that ranged from the Santa Cruz Mountains, to Mt. View, San Jose, Tracy, Clements/Lodi, and Sacramento. Close […] to golf courses in south San Jose. Good value. Have stayed before and will stay again. Read moreGenuine Expedia guest review
We anticipated an adequate hotel in San Jose. Instead, we were treated to an aesthetically lovely, very service oriented, very well equipped facility which includes excellent fitness room, swimming pool, dining options, etc. etc. etc. It's called a Mansion and indeed it is! Whether for business or pleasure, Dolce Hayes Mansion will be our choice the […] next time we find ourselves in the San Jose area. I strongly recommend it to one and all. Read moreGenuine Expedia guest review
Response by Dolce Hayes Mansion Thank you very much for your review and for mentioning all the wonderful amenities we offer. It is great to hear you had a wonderful stay with us looking forward to seeing you the next time. Until then only the best of everything to you and yours.
Spent a weekend at the hotel, simply beautiful.Genuine Hotels.com guest review
Response by Dolce Hayes Mansion Thank you very much for your kind words and taking the time to write a review.
The hotel was convenient. We were visiting our sister who lived in the area. They provided a crib for us right away. The check-in lobby was difficult to find. The toilet paper and tissue is very rough. they should upgrade, but the beds were comfy.Genuine Hotels.com guest review
Response by Dolce Hayes Mansion Thank you for your sharing your experience. Your opinion and experience are very important to us.
"A nice place to stay with a great staff"
The stay was pretty good and the staff was marvelous for a country boy from Pa.. The only thing that was not to my total liking was the taste of the food at the bar and the breakfast, while plantiful, the meat , aggs and potatoes were not hot . The egg station was very good; but, the buffet was just to be rated at passing.Genuine Expedia guest review
"Great hotel and location"
This is a beautiful location. Had a very minor issue that was handled promptly. The hotel staff were very kind and helpfull. The location is nice and near major shopping areas for anything you could need. Highly recommend this hotel.Genuine Hotels.com guest review
The hotel was beautiful and the grounds were well groomed. The service was great and staff were very helpful with directions and suggestions of local eateriesGenuine Hotels.com guest review
This hotel is okay, but it didn't live up to the hype. The rooms are small but clean. The amenities are okay. The restaurants are expensive. There is no breakfast included in the hotel price. The price of breakfast was $19/per person so if you're traveling with kids it's way too expensive.Genuine Expedia guest review
Response by Dolce Hayes Mansion Thank you very much for mentioning that you thought/felt that our rooms were clean. On the other points please accept my apologies that we did not meet your expectations. We do from time to time have rates that include breakfast for two adults. My sincere apologies as well if we did not mention that always: Children 12 and under eat free for Breakfast. Children 5 and under eat Breakfast, Lunch, Dinner and Brunch for free. (this excludes holiday celebrations such as Mothers Day and Easter Sunday Brunch). Thank you once again for your review.
We enjoyed our stay @ Dolce Hayes. The place was very nice, although a little out of the way. Very comfy bed & a nice small room. It was a little wierd that we never saw anybody? The place was booked but we never saw anyone walking in hallways, by the pool or in the parking lot?Genuine Hotels.com guest review
"Good quality comfort even for snooty patooties"
I extended a work trip to personal travel so had to move hotels (bc I wasn't going to pay $350 a night out of my own pocket). This hotel was great. About 10-12 min drive from downtown San Jose which we were used to living in a Houston suburb... driving is a normal part of life. Everything about this hotel is great except one thing: it is a tad older. […] If you can get over that, you will have a great time. The grounds are beautiful, and the outside lounge was lovely. I was concerned the lounge food would be icky, but wow even that was fab (warm olives with herbs... yum!). Rooms were good - had coffee makers and small fridge and roomy enough. Firm bed with plenty of pillows... although it seemed they stocked 2 real down pillows and 4 non-down (oh well! still nice!) Bathroom very clean. Yes the décor could use an upgrade but it was not bad by any means. I thought the staff were wonderful here so nice and warm and not "fake nice". Checkout was a breeze. Lots of parking. Note: do not lug your bags to checkin area... see which building you are in first. Enjoy! Read moreGenuine Expedia guest review
Response by Dolce Hayes Mansion Thank you very much for the wonderful review.
"GREAT POOL, HOT TUB,WORK OUT,SAUNA & SEMINAR ROOMS"
SPA FACILITIES RIGHT THERE AS WELL. I would definitely reccomend it. My daughter wanted to be as close to the pool area as possible and the Staff were very gracious and understanding. The third room was perfect we were all satisfied especially my daughter. The Seminar rooms were spacious and the Beverage Station was always stocked. Public Restrooms […] very spacious and close to meeting room. Read moreGenuine Expedia guest review
Response by Dolce Hayes Mansion Thank you for taking the time to give us your wonderful review. We truely appreciate all of your wonderful comments.
I loved the cleanliness of the room and the location was perfectGenuine Expedia guest review
Response by Dolce Hayes Mansion Thank you for your review and wonderful comments. We keep on file your comment regarding our coffee pots. Thank you for your opinion.
"Very nice Hotel"
We had a wonderful stay at Dolce Hayes Mansion, and will stay there again.Genuine Expedia guest review
Response by Dolce Hayes Mansion Thank you very much for your wonderful review.
it was easy access to all my locationsGenuine Hotels.com guest review
The hotel was very nice. Unfortunately, we didn't get to spend any amount of time there to check out the museum or grounds. It was very clean, comfortable with beautiful surroundings. We would like to come back again to see what we missed. The only downfall I can say was the airplanes flying over were quite loud. But, once our eyes closed we didn't […] hear them any more. Read moreGenuine Hotels.com guest review
"Nice hotel after a long days drive"
Nice room except the bathroom door wouldn't close.Genuine Expedia guest review
Response by Dolce Hayes Mansion Thank you for your review My sincere apologies regarding your bathroom door.
The desk staff were very rude and condescending. .Genuine Expedia guest review
Response by Dolce Hayes Mansion Thank you very much for your open and honest feedback. Please accept my apologies for the experience that you encountered with our staff. We take great pride in delivering exceptional customer service and it appears that your interaction fell short. We are continuously working on improving our service and feedback like yours helps in a big way. I invite you to return to see just how much we have improved. Thank you again.
"Great location for a very affordable price"
We stayed here for a soccer tournament (high school girls) and had a wonderful stay. It was very affordable, but offered a great experience. The grounds and the buildings are beautiful, the staff was very friendly, responsive and professional, the buffet breakfast was reasonably priced ($15 for a full buffet), the girls had a great time in the pool, […] and the adults enjoyed the wonderful outside restaurant (comfortable furniture, heat lamps so we could sit out at night next to the beautiful mansion and the palm trees on the lawn. The rooms are reasonably sized and very clean. Read moreGenuine Expedia guest review
Response by Dolce Hayes Mansion Thank you for taking the time to write such a wonderful review about us and our property. So very glad we were part of your wonderful memory. Sometimes those soccer trips can be very demanding its very nice to know that we made the down time relaxing for you and your girls. It makes the 2nd and 3rd tournament days a bit easier. Thank you again for the great review.
"Nice, hard to find"
Great place to stay if you are going to a shoreline gig.Genuine Expedia guest review
Response by Dolce Hayes Mansion Thank you very much for the great review.
"Best hotel that I ever stayed in"
We stayed for 6 nights at the Dolce Hayes and what a great comfort to come to at the end of a long day of driving and site seeing.The room was wonderful and the outside noise was not there, it was nice and quiet and peaceful. We all loved it. The staff was excellent and the whole place was first class.Genuine Expedia guest review
Response by Dolce Hayes Mansion Thank you very much for your wonderful words we are glad we could make time with us a wonderful experience.
"Really nice place; beautiful grounds; comfy beds."
This place is a hidden gem in San Jose. You'd never know it was there. It's absolutely gorgeous. Although the decor is a little old, the grounds and mansion are beautiful. We ate in the restaurant for breakfast and they have a really nice buffet - something for everyone (i.e., gluten free, sugar free). The pool is amazing and heated and the hot tub […] is great too. Our room was a bit narrow but overall it was a nice room (although there were a few asthetics that need to be fixed). The room service waiter was extremely nice and when we called room service for an ice cream sundae they told us they were out of vanilla. He ran down to the kitchen freezer to get us the vanilla ice cream. Very thoughtful. We will go back here again. If you like to swim ask for a room with a door that goes out to the pool area. We will do that next time. Read moreGenuine Expedia guest review
Response by Dolce Hayes Mansion Thank you. It is very nice to hear that we went out of our way to make sure you had vanilla ice cream. I will make sure your words are shared with our Food and Beverage Department. Until next take care.
"I would stay here again"
Very pleased with my stay at the Hayes Mansion and would book another stay there without hesitation. The staff was professional and responsive. The facilities are in very good condition and well maintained. The room was spotless and kept that way for the length of my stay. I opted for a suite as I needed room to work in the room during my trip. Very […] well work the upgrade if you may need some extra room to work or relax. Overall my stay was a very positive experience and I would stay there again without hesitation. Read moreGenuine Expedia guest review
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