My husband & I really enjoyed the location, breakfast, & staff who were all very accommodating at the hotel. A very nice addition to our weekend getaway.Genuine Hotels.com guest review
Good location. very busy breakfast. well staffed.Genuine Hotels.com guest review
We paid extra for an executive room hoping for extra space, but instead what made it executive was that it was on the top floor. All rooms were the same size. Pillows were uncomfortable, we found toenails in the bed, and the pool was cold. Otherwise, the room was clean, service was good and workers were helpful and friendly.Genuine Hotels.com guest review
"First class hotel with reasonable rates"
We've stayed here many times and always enjoy it. The location in Branson is great.Genuine Hotels.com guest review
We were only there for a half day but my kids were impressed with the game room, sauna, indoor pool and sauna. The free breakfast was great and there was something for everyone.Genuine Hotels.com guest review
"Great place to stay, but"
It was a great place to stay, but the breakfast was terrible. The only thing that tasted good was the orange juice. The staff was friendly. The pool is heated and it had way too much salt in it.Genuine Hotels.com guest review
Response by Holiday Inn Express Branson-Green Mountain Drive Thank you for your review. I did post a response to this same review with Expedia.
"It is a nice motel and quiet place."
We enjoyed our stay. You have very good breakfast.Genuine Expedia guest review
Response by Holiday Inn Express Branson-Green Mountain Drive Thank you for your response. We are so happy you took the time to post a review.
"Decent For A One Night Stay"
The location is excellent and the staff are really friendly. The room's cleanliness wasn't up to standard especially in the bathroom.Genuine Hotels.com guest review
Response by Holiday Inn Express Branson-Green Mountain Drive Thank you for letting us know how friendly our staff is and that we have a good location. I was sorry to see that your bathroom cleanliness was not up to your expectations. We will share those comments with our housekeeping staff and we will improve. Thnak you again for letting us know.
Centrally located, but not on the main drag. Good room - Jacuzzi in the bedroom was nice touch for relaxing after a long day. Only complaint is why can't the hotel credit our Honors account and also give us a receipt even though we book thru hotels.com. Other Holiday Inn expresses have done this for me - but the standard response at this one was we […] can't help you with that because you booked thru hotels.com What a shame. Would still stay here again. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Branson-Green Mountain Drive Thank you so much for taking the time to post your review. We appreciate that you chose our hotel to stay at during your visit to Branson. We hope you were able to take advantage of all our amenities, like our ticket service located in the lobby, indoor pool, NEW sauna, gameroom, FREE HOT breakfast and fitness center. Concerning the copy of your invoice, we have an agreement in place with Hotels.com which does not allow us to release a copy of your invoice to you. Sorry for that inconvenience. Thank you again for staying with us !
We stayed two nights--the first night we found a dirty sock from the previous person. The second day our room was not touched--beds were not made, no fresh towels, shampoo etc. This was probably my last stay at this facilityGenuine Hotels.com guest review
Response by Holiday Inn Express Branson-Green Mountain Drive I am sorry to see that we failed to meet the quality and service you have come to expect when staying at any of our Holiday Inn brand hotels. Your comments do matter to us and we will review your issues with our staff to improve our quality and service for future guests. Thank you again for taking the time to post a review.
We have been at this motel many many times. Always good and worth the money. This time we were put into a handicapped room (we are not handicapped) and was a little cumbersome but clean and well maintained.Genuine Hotels.com guest review
Response by Holiday Inn Express Branson-Green Mountain Drive Thank you for your comments. We are happy to see that your room was clean and that service was up to your expectations. We look forward to seeing you again on your next trip, and let's be sure to get you into a standard, non-ada accessible room that you requested.
"A nice hotel in a good location"
Everything was fine except on the second day when the maid knocked on the door, we said, " come back at 1:30 p.m. and we'll be gone so you can clean the room. She never came back."Genuine Expedia guest review
Response by Holiday Inn Express Branson-Green Mountain Drive Thank you for taking the time to post a review. It looks like your stay went well and I am sorry that our housekeeper did not follow up on your second day, be assured that I will review the comment with all of our housekeepers so that we can do a better job in the future. Come back and visit Branson again soon !!
"Off season stay"
Internet access was terrible. I would compare it to dial up. Breakfast was sub par compared to other "breakfast included" hotels. Room was clean. Staff was nice,Genuine Expedia guest review
Response by Holiday Inn Express Branson-Green Mountain Drive Thank you for taking the time to post a review. We will share your comments with our entire staff in order to improve so that we meet the expectations of all of our guests.
Very Nice experience. Down side our the sink area and bathroom was not clean gross with hair which made us concerned if the rest of the round was properly cleaned our camouflagedGenuine Expedia guest review
"Off the beaten path"
Reserved a King Bed on hotels.com; none available when we arrived. The mattresses were "new", we were told, but felt board-like--very uncomfortable nite's sleep. Breakfast was marginal, down to the bananas, good only for making banana bread!Genuine Hotels.com guest review
Response by Holiday Inn Express Branson-Green Mountain Drive We appreciate your review!!! We do apologize that your specific room type was not available. We have replaced the majority of all the beds in our room over the past two seasons, sorry to read that yours was not comfortable. Mattress preference is such a difficult one to achieve to 100% of our guests and I hope on your next visit, we can find a more comfortable bed for you to relax on.
"Excellent hotel and location."
We always stay here because it is an excellent hotel and the location can't be best! But work on your wi-fi; it's strength varies by floor and it's never very strong anywhere!Genuine Hotels.com guest review
Response by Holiday Inn Express Branson-Green Mountain Drive Thank you for letting us know our Wifi was not working properly. We have investigated and found a router that was not working properly and have since replaced it. Happy to see that the rest of your stay went without incident and that your expectations were met and exceeded.
"Noise levels between rooms were very disturbing."
Children bouncing basketballs in the hallway at midnight! Slamming doors all night.Genuine Expedia guest review
Response by Holiday Inn Express Branson-Green Mountain Drive We did have some ball teams that stayed with us recently and I am sorry to see that you were disturbed during the late night hours. We did try our best, along with chaperones, to keep the noise level to a minimum. Thank you for letting us know and hopefully the rest of your stay went as you had planned and you all enjoyed yourselves.
"Nice one night stay"
The breakfast was great. Limited seating space though. Room was clean and staff was friendly.Genuine Expedia guest review
Response by Holiday Inn Express Branson-Green Mountain Drive We are so glad you chose us...thank you for posting. Cleanliness and Friendliness above all else.
"Best place to stay in Branson, MO"
We went to Branson, MO to celebrate our 35th wedding anniversary. We were looking for a clean place to stay, off the main Branson strip, but not too far away, a pool with a hot tub, and a good breakfast to start the day off right. We found a great place. The staff was friendly, helpful, smiling, accomodating and welcoming. The rooms were clean, with […] comfortable beds, quiet, and met our needs. The complimentary breakfast offerings were diverse and plentiful. We had a great time and staying at this Holiday Inn was the perfect solution. Read moreGenuine Expedia guest review
Response by Holiday Inn Express Branson-Green Mountain Drive Awesome review!!! Thank you for taking the time to post...it looks like you were able to enjoy some of our amenities and we hope you were able to utilize our inhouse show ticket service as well. Come back and see us again when you return to Branson!
Only stayed one night first visit to Branson I will be backGenuine Hotels.com guest review
Response by Holiday Inn Express Branson-Green Mountain Drive Thanks for choosing us !
Breakfast could have fruits. And flavored creamers.Genuine Hotels.com guest review
Response by Holiday Inn Express Branson-Green Mountain Drive Thank you for your comments and we will take them under consideration. We appreciate the time you took to let us know.
"A lottle off the path but nice views"
Rooms were next to the elevators, noisy till around midnite, then quiet. very clean and efficient.Genuine Hotels.com guest review
Response by Holiday Inn Express Branson-Green Mountain Drive Sorry to see that the elevators were a disturbance, it can be bothersome in peak times...we're glad it quieted down for you. Thank you again for choosing us and we hope you come back to see us again in the future!
"Arrived on our Harley"
It was our first trip to Branson. Being on a Motorcycle we always look for a Hotel (Holiday Inn Express) that is located convenient to restaurants etc. When we booked this hotel via Hotels.com it stated that it was convenient and within walking distance to food and entertainment.....not so unless you want to walk through a wooded area....NO We were […] very disappointed when we saw what appeared to be a newer Holiday Inn Express on the main road in the middle of restaurants and the entertainment. That would have been so much better for us..... Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Branson-Green Mountain Drive Sorry to see that your stay was not all you anticipated. We do have a couple restaurants that are just up the street (less than a block), with sidewalks for easy access. We wish your stay had gone more as you had hoped and please come back to Branson soon for another visit.
The beds where comfortable, room seem outdated and in need of a update, bathroom, tub and shower was nice, vanities where small with no room to but things(makeup,tooth pasta etc.) lighting was poor. The breakfast was good, and the lady in the dinning was VERY nice, with a good morning, and pleasant smile each morning.Genuine Expedia guest review
Response by Holiday Inn Express Branson-Green Mountain Drive Thank you for posting such a good review! Cathy does a wonderful job in our breakfast every morning and consistently receives praise from our guests like you. We are sorry that the amenities weren't exactly what you expected, but it appears you still had a good time on your visit and we hope to see you again in the future.
We were there for 4 nights and only after the first night did someone come in and clean the room and replace the towels. After the 3rd night we had to call the front desk for clean towels and cups. Never had the coffee replaced, etc. Very disappointing to come back to an untouched room every evening.Genuine Expedia guest review
Response by Holiday Inn Express Branson-Green Mountain Drive I am so sorry to see that we did not provide you with the proper service while you were staying with us. I can assure you that we will review the comments with our staff to ensure that this doesn't happen to someone else in the future at our hotel. Please accept my personal apologies and I hope that we have an opportunity to host you on your next visit to Branson.
"Simply the best"
My husband and I really enjoyed our stay at Holiday Inn. We were impressed with a clean room, lots of towels, comfy bed. Attentive and friendly staff helped us pick a fun show and thanks to them we got a discount at a restaurant nearby. Breakfast was very yummy, two kinds of eggs, bacon, sausage, biscuits and gravy, hardboiled eggs, yogurt, AMAZING […] cinnamon rolls and a few other things. We were so glad that we picked this hotel! Read moreGenuine Expedia guest review
Response by Holiday Inn Express Branson-Green Mountain Drive Thank You for taking the time to post a review. I was so happy to see that you had a WONDERFUL time and wee able to enjoy some of our nice amenities while staying with us. I will be sure to let the staff read your comments and they will be very excited to see that you were appreciative of their efforts.
"Middle of Branson"
We always enjoy Holiday Inn Express, but this one wasn't maintained as well as the others, but we would go back again. The bathroom toilet struggled to get filled up and there were several light bulbs out throughout the room.Genuine Hotels.com guest review
Response by Holiday Inn Express Branson-Green Mountain Drive Thank you for bringing your issues to our attention. I appreciate you taking the time to post a review and we do use all of our reviews and comments to continuously improve our service and facility...we will share your comments with our staff.
Met son, his wife and 3 grand kids in Branson for wonderful weekend together. Spent time at Branson Landing and trip to Silver Dollar City. We have season passes for us and grand kids. Holliday Express was prefect, only reason I didn't give overall rating a 5, breakfast good, better than most motels, but gravy was watered down (I'm probably to picky) […] and hot tub water was warm, not hot, still was relaxing. They always had hot coffee in the lobby, very nice. Beds very comfortable and TV was flat screen and good size. Kids stayed at pricier location, their room was nice, but ours just as nice and a lot cheaper with free breakfast. Will definitely stay at Holiday express again. Thank you. Read moreGenuine Expedia guest review
Response by Holiday Inn Express Branson-Green Mountain Drive AWESOME review...thank you for taking the time to post. We know with all the choices you have in Branson that we want to make sure your stay is everything you expected. I will mention your comments to our breakfast staff in hopes to ALWAYS be improving the guest experience. Come back and see us again on your next visit to our GREAT city!
Been here many times and it's still a first class hotel. Just wish wifi worked seamlessly!Genuine Hotels.com guest review
Response by Holiday Inn Express Branson-Green Mountain Drive Thank you for posting a review...wireless is so tricky these days and I am sorry to see that you had some trouble with consistency. We will look at getting it resolved so that you can enjoy it on your next visit here to the hotel.
"Good place to stay"
The hotel was perfect for my needs with the only problem being there was no bar of soap in my room. They called me after I checked in to ask if my room was okay. I told them it was except for the fact that I did not have a bar of soap in my bathroom. I was told a bar would be delivered but one was never delivered during my one night stay. Outside of […] this small issue, the hotel is nice, the bed was very comfortable, and I would stay again. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Branson-Green Mountain Drive I am so sorry to see that we didn't meet your expectations and we should have delivered that soap, as promised. I will review your comments with our staff to ensure that we do a better job in the future in meeting the needs of our guests. I am happy to see that everything else went as expected and that you would stay with us again. Thanks for posting.
The Hotel itself was very clean and quiet. The decor needed some upgrading but it was nice. The Breakfast was very good and we actually ate there every morning. The hotel staff was very friendly, we would stay again.Genuine Hotels.com guest review
Response by Holiday Inn Express Branson-Green Mountain Drive Thank you for taking the time to post a review! We do have a wonderful breakfast and appreciate the fact that you enjoyed it each morning, Cathy and Judy work so hard and do a great job taking care of our guests...your comments validate their hard work. We look forward to seeing you again on your next visit to Branson!
The hotel and staff were great. There were tons of kids in the hotel, so breakfast selections were limited and lines were long, but that was no reflection of the hotel, the food, the staff. Just timing on our part! We enjoyed our stay and would stay again.Genuine Hotels.com guest review
Response by Holiday Inn Express Branson-Green Mountain Drive Thank you for your comments and we sure appreciate your understanding of just how busy it can get (at times) during breakfast at a busy hotel like ours. We look forward to seeing you on your next visit to Branson!
"Close to main road in Branson"
Our stay was nice. One thing I did not like was the air conditioner was controlled by motion detector. Every time we returned to the room it was very warm. I also got warm during the night.Genuine Hotels.com guest review
Response by Holiday Inn Express Branson-Green Mountain Drive Thank you for taking the time to post your review. I was sorry to read that you had some inconvenience with our new in-room energy system that monitors our energy use in each room of the hotel. They are designed to be more energy efficient...but not to inconvenience our guests. Please accept my personal apology for that and we appreciate you staying with us.
We reserved a king size bed room and got two queen beds ... The bathroom had sour smell ... The air conditioner made a tapping noise ... The staff was friendly ... Enjoyed breakfast daily ..the hotel was great!Genuine Hotels.com guest review
Response by Holiday Inn Express Branson-Green Mountain Drive I am so sorry to hear you had some issues with your room and I hope that you let the hotel staff know the issues while you were with us. The last thing we want is to see you checkout without us having the opportunity to take care of your issues. Thank you for posting how friendly our staff is and that we have a good breakfast. I'm sorry that you did not get your requested room type and hopefully when you return, we will be able to honor that request.
Perfect location , close to everything. Staff very friendly , breakfast was great. Will definitely stay there again next timeGenuine Hotels.com guest review
Response by Holiday Inn Express Branson-Green Mountain Drive Thank you for your review! SO glad to see that everything went well and that you were pleased with our location as we are very close to all the action in Branson...even though we are not right on "the strip".
Very nice pool and hot tub. Room a bit out dated, but clean. Good breakfast.Genuine Hotels.com guest review
Response by Holiday Inn Express Branson-Green Mountain Drive Hi Jennifer...thank you for your comments. Glad to see that your room was clean and that you enjoyed our breakfast. We do renovate portions of the hotel every winter and will make note of your comments and hopefully on your next visit, you will see some improvements.
"Great for Family"
We stay here often because of the convience of location, the hotel comfort, cleanliness, service, great breakfast, indoor pool, and exercise room. Will stay here again. Large indoor pool for kids to swim in and hot tub to relax in.Genuine Hotels.com guest review
Response by Holiday Inn Express Branson-Green Mountain Drive Your time is valuable...so we appreciate the fact that took some of it to post this review! I am happy to see your stay went very well and it looks like you were able to enjoy all of our great amenities during your stay. We do have a great staff that care about meeting your expectation and they will be thrilled to read your comments. Thank you again and come stay with us on your next visit.
"More than than we bargained for"
We enjoyed our stay,especially the indoor poolGenuine Hotels.com guest review
They put us in the wrong room to start off with, paid for king size bed w/jacuzzi got a room with out jacuzzi. The sink in our room was busted. The hotel hostess was nice and friendly, but I just didn't feel like that for the money spent this hotel was worth it.Genuine Hotels.com guest review
I was very pleased with our hotel stay and when I come back to Branson I plan on staying here.Genuine Hotels.com guest review
"Good location, Quiet, Clean"
Staff was great, location 1 block off the strip, Quiet. Centrally located. Will stay againGenuine Hotels.com guest review
Bathroom and shower are so small their is hardly enough room to turn aroundGenuine Hotels.com guest review
"Very good hotel with a very pleasing staff."
Our room was very comfortable and we were able to get a very good sleep. The location of the hotel is very convenient. The staff were always polite and very helpful at all times. I highly recommend this hotel when staying in Branson.Genuine Expedia guest review
Asked for non smoking, First room assigned was not acceptable, musty or smokey odor. Was given another room and it was ok. The breakfast was ok, the cinnamon rolls were cold, not like usually warmGenuine Hotels.com guest review
Bed didn't sleep as well as we were expecting. Good location, nicely landscaped, great staff. Family oriented.Genuine Expedia guest review
It was Great, and we Thank You.Genuine Hotels.com guest review
Very nice breakfast better than most would stay againGenuine Hotels.com guest review
"very convienent location"
The electricity went out for several hours one night and the one woman staff was apparently new and didn't have a clue as to what to do. Also I felt like I should have received some kind of furture coupon or somehting for our inconvience.Genuine Hotels.com guest review
"I really expected better."
When we arrived at the hotel it seemed fairly well kept. The second day that we were there after the room was made up it was dirtier than before. There were pork rinds on the floor (we did not have pork rinds) and there were long hairs on our supposedly clean pillowcases.(we do not have long hair). The coffee pot was still dirty and where powdered creamer […] had spilled it had not been cleaned up. The bathroom was ok, but I do not believe it had been cleaned. Read moreGenuine Expedia guest review
"One of the best in branson"
This hotel was the 2nd of the best hotel we have stayed in. Bathroom needed some things fixed.Genuine Hotels.com guest review
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