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"Fantastic hotel for family"Reviewed by a Hotels.com guest on May 6, 2012
All perfect! Huge suites, great staff, outstanding pool, close to everything.
"Nice place, good deal for the money"Reviewed by a Hotels.com guest on May 6, 2012
We stayed here for the good rates, and were within a 5 minute walk to Doubletree and the other premier hotels and also the awesome Ale House (try the chicken twisters - yummi). The staff at the front desk were awesome, though the sales desk BS'd us by telling us that their tickets were the same cost as at the gate of Universal. Universal gate was cheaper. They also pushed for us to get a 2 day pass saying it takes 28 hours to get thru the two parks. Well we bought the 1 day pass and we were on and off ALL the rides in both parks by 3PM and were heading back to Island of adventure to ride some again. But if we bought the two day pass we would've been bored out of our mind. Granted we did go to Universal on a Tuesday and there were few people there. Also the sales desk told us it was a 15 minute walk. Me and my friends are in marathon shape, it still took us 30 minutes to get there. Lastly they told us that since we are staying in a hotel close to Universal we'd get in at 8, another lie, we arrived at 8:15 and we weren't allowed in until 9, only guests staying in Universal itself at the expensive premier hotels were allowed early entry. So in summation; I would recommend La Quinta but don't go buy your tickets from the liars at the sales desk for any parks. PS - our room smelled like someone smoked in it, it was mild so we didn't complain and the windows opened, that was nice.
"nice comfotable room with updated decor"Reviewed by a Hotels.com guest on May 5, 2012
I enjoyed my stay but did not get to eat breakfast because they ran out of a lot of items an hour before they stopped serving it.
"Close to Universal/priced OK"Reviewed by a Hotels.com guest on May 5, 2012
This Days Inn is very old and could use a major overhaul. We had booked 2 nights and the first room was uncomfortable and dirty. Plus bugs. In the morning we requested another room and were immediately upgraded to a larger, cleaner, more comfortable room. Front desk was eager to help and maintenance staff also helped to fix a missing chair leg in the new room. Overall we probably would not recommend this Days Inn except for its location and price (be aware of the 'resort' fee added at check-in per day). This is no resort.
"Very flexable and aim to please"Reviewed by a Hotels.com guest on May 5, 2012
location and cleanliness of rooms are very important to me. You won't be disppointed here.
Hard Rock Hotel at Universal Orlando
Live like a rock ‘n’ roll superstar at the Hard Rock Hotel® at Universal Orlando®. It’s the perfect mix of funk and just plain fun. This AAA Four Diamond Award® winner will make you feel like rock ‘n’ roll royalty with impeccable accommodations, a wealth of recreation and personal service and attention fit for an “A-List” celebrity. It’s lively, yet laid back.
Exclusive package of theme park benefits!
Hotel guests also enjoy an exclusive package of theme park benefits, including:
• Early Park Admission* to Universal’s Islands of Adventure®, one hour before the theme park opens
• Free Universal Express ride access*, which lets them skip the regular lines at most rides and attractions – A free benefit worth up to $87 per person, per day*!
(*Restrictions Apply)
Live like a rock 'n' roll superstar!
The hotel’s striking interiors are highlighted by a priceless collection of rare rock ‘n’ roll memorabilia throughout the public areas. You’ll find an entertainment center with iHome docking stations, CD player, stylish furnishings and rock n' roll artwork in each of the hotel’s 650 guest rooms, including 29 suites, plus all the amenities you’ll need to get away from your adoring fans. Upgrade to the key-accessed Club Floor and enjoy additional perks and privileges.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
A Green / Sustainable Property - First Party Certified
This property has performed a self-assessment, also known as First Party certification, of its sustainable tourism practices through Florida Green Lodging Program thus taking steps to understand its impact on one or more of the following: environment, community, cultural-heritage, the local economy. The property's claims have not been independently verified by a second or third party certification program.
The Hard Rock Hotel® offers exceptional dining options including the famed Palm Restaurant, one of the country’s premier steak and seafood establishments. You might run into a visiting rock star at The Kitchen, which is open daily for breakfast, lunch and dinner. You can linger over cocktails at the ultra-hip Velvet bar; grab a poolside snack at the beachclub; enjoy some award-winning ice cream at Emack & Bolio’s Marketplace; and when you get those late night cravings, room service is available 24 hours a day.
Universal Orlando® Resort - Your stay at Hard Rock Hotel places you right in the center of the world’s most exciting entertainment destination. Universal Orlando® Resort is a spectacular vacation destination encompassing the world’s two most amazing theme parks side-by side, a vibrant entertainment center, and magnificently themed AAA Four Diamond Award® winning on-site hotels. At Universal Orlando Resort you’ll find Universal Studios Florida®, the world’s premier movie and TV based theme park. Plus you’ll experience innovative thrills and unexpected adventures that challenge all your senses at Universal’s Islands of Adventure® theme park. It’s all within a short walking distance of Hard Rock Hotel…and as an on-site hotel guest, you receive an exclusive package of theme park benefits to enjoy it all!
You'll never run out of fun things to do at the Hard Rock Hotel®. You can take a dip in the spectacular pool and let the underwater music wash over you. Check out the hotel's collection of rock memorabilia. Stay in shape at The Workout Room, or get a massage in between visits to the theme parks at The Mandara Spa® in the adjacent Loews Portofino Bay Hotel. You can watch a film under the stars at the hotel’s weekly poolside “dive-in movies,” or make arrangements to play a nearby round of golf through the hotel’s Golf Universal program. And if Mom and Dad want to enjoy a night out on the town, the kids can enjoy a night of fun at the Camp Lil’ Rock supervised children’s activity center. Let the good times roll!
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
International Drive's largest claim to fame is the Universal Orlando Resort, home to two theme parks — Islands of Adventure and Universal Studios; the water park, Wet 'n Wild; and the entertainment area, CityWalk. The I-Ride trolley (really a bus) stops frequently along the street. At the north end of International Drive are two shopping meccas: Prime Outlets-Orlando and The Mall at Millenia.
see all hotels in Orlando"First Class Hotel"
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"Speedpass was the best perk ever!!!"
If you are planning on going to the Park, the extra money to stay here and get the Speedpass is absolutely worth it, no question. Great sights to see in the hotel, and the ice cream parlour was delicious.
"Hard Rock @ Universal"
Staff was great and very accomodative! Location cant be beat for Universal and the benefit of this along with express pass allowed us to do everything we wanted in less than 2 days! Next trip, I will do the same!
"Loved the Hard Rock Hotel!"
Loved everything about this hotel. Every employee we came in contact with was wonderful, place is clean and beautiful, food at the pool restaurant is absolutely amazing! They even gave us a free upgrade upon check-in. Had two teenagers with us, and both just loved it. Something for all of us. Will definitely stay there again.
"Hard Rock Hotel at Universal"
Overall we enjoyed staying at the Hard Rock. The only negative was that we were not informed that we must take our hotel room key into the park in order to take advantage of the express pass on the rides. We had to leave the park and return to the hotel to get all of our keys-which was a huge inconvenience.
"Best Hotel Ever!"
If you get the chance, stay at the Universal Hard Rock Hotel. This hotel is AWESOME! Big, beautiful, but still homey. The staff were very nice and completely accommodating. If you are visiting Universal Studios or Islands of Adventure, this location is perfect and the perks are worth the price. Will definitely stay at the Universal Hard Rock Hotel […] in the future. Read more
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"Hard Rock Orlando"
All staff very helpful and pleasant rooms very nice little expensive but worth it
"A very nicely located hotel for fun all day long"
Staying at the hotel give access to express lanes which is a bonus. Comfortable stay at the hotel as well.
Great Hotels. Perfect stay as always.
"So convenient"
Very convenient to the parks and City Walk. It was great to get into the park early too. We wee able to ride the Harry Potter rides before the park gates opened to the general public. We had a great time overall and hope to do it again soon.
"Great Location...Rooms could use an update"
If you are going to the parks, this location is wonderful. The room was very warm and had a musty smell. Staff was friendly and helpful. Wish they would update the hallways/rooms and get better air conditioning. I would probably not return solely on room condition and comfort level.
"Hotel Hard Rock at Universal - must stay place"
This hotel was extremely convenient to all the Universal attractions. Even after a long day at the park, it was a short walk back to the hotel. The pool was great and the room was very comfortable. The restuarant had convient breakfast items we could take back to the room for a relaxed morning. Also the passes to get into Harry Potter 1 hr before the […] rest of the park were KEY. We rode the rides in Hogsmeade several times before they got crowded. Highly recommend this hotel. Read more
"Service is not what i supposed"
My stay in HRH was good but i had 2 problems about service. One night we took dinner as they offer to my family dinner with Characters. The food is expensive and the quality is bad, about characters only came HOMER SIMPSONS and BART no anybody else when i made check out and was on the way to my next point my wife remembered that she forgot her pillow […] on the room. Its a special pillow that she use allways so we back to the hotel few minutes after our check out and the pillow was not there. Security dont have, housek also dont have.........nobody have !!!!!! service is very very poor Read more
"Universal Hard Rock perfect for family vacation"
Great hotel and location. Which we had more time to enjoy the pool area.
"Hard Rock"
Best hotel I have ever stayed at. Friendly staff, very easy access to Universal and City walk. Will stay here when visiting Florida again.
"Universal Hard Rock Hotel"
I statyed for 1 night on a solo trip mainly to take advantage of the early entry to IOA/WWOHP. The price of the room was a little more than what I was paying at the Boardwalk hotel at WDW with my annual pass discount.. Overall, I enjoyed the stay. The rooms are clean and large, the beds were comfortable. There was a long walk from the elevator to the […] room but that is true in all these huge resort hotels. I did not use the pool but it looked nice and was quite large. It was about a 7 min walk to the Universal Parks or you could take a boat. The extra hour in WWOHP was invaluable. I walked on to the rides and only waited 20min for olivanders. By 9:10 the wait for the main ride was 90 minutes! There was a cafeteria style resturant as well as the more upscale Palm resturant but I did not eat there. I did check out the "Velvet Lounge" The bartender was friendly and they had a nice list of specialty cocktails. They were hosting an open mic comedy night which was painful I would have rather listened to music. The key system in the first room they gave me was broken so it took about 40 min to sort this out. It was annoying but the staff was doing their best to be helpful and offered me a free drink coupon for the trouble. They do charge for parking and the lot was not convient to the front desk. I ended up dragging my suitcase up 3 flights of stairs from the lot to the lobby but I guess I could have called a bell man to assist with this. I was happy with my stay but if I come back to Universal I would likely try the other Lowes Hotels at Universal just to see them before staying here again unless it was substaintially cheaper. Read more
"Customer Service is #1 here"
Every single employee we encountered in this hotel was top-notch.. It really makes for such a pleasant experience! We love this place!
"Hard rock orlando-phenominal"
Best hotel we ever stayed at. Tons of perks! free fast passes for universal! Less money than Disney properties and far more perks. This is our new hotel of choice in Orlando....
"Hard Rock Universal Orlando"
The hotel was very nice and a short walk to parks and Cityplace. If you don't want to walk a water taxi or a bike cart can take you over to the parks. We enjoyed the walk the grounds we beautiful. I did not care for all the noise the housekeep made cleaning the rooms on each side of us. Also, a lot of hallway noise I found it to be very aggravating […] trying to sleepin in and catch a quick afternoon nap. I would stay here again but would ask for a room located at the every end of the hallway. Read more
"Nice place to stay if going to Universal Studios!"
My husband and I stayed here for 4 days and it was great! Just a walk away from Universal and Islands of Adventure and the free Express price make it really worth it.. One day we did a taxi to Epcot (it was $100 r/t!)! I would recommend the restaurants: Tchop chop that is at the neighboring hotel, they send you a free towncar to take you there. I wouldn't […] waste my time at Bice, WAY over priced. Read more
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"The Hard Rock Hotel"
I've stayed in Orland before but the Hard Rock is the best choice. This was my fourth stay. It is a great hotel!
"Hard Rock Hotel in Orlando"
In general my wife and I found service to be courteous and prompt by all personnel from checkin, concierge service, room service to check out after a 2 night stay. Room had strong odor of bleach when first entered but this scent dissipated shortly thereafter our bell man suggested we set the a/c 70 degrees. Room was clean comfortable but a tad dated […] for the cost no whirlpool bath, 2 double beds where very comfortable, TV was state of the art with an adequate viewing menu. We did have one unsatisfactory experience which occurred as result of a family member's brief visit the parking attendant would not allow him to leave saying his parking had not been paid when I had already charged his parking to my room just moments earlier evidently we should have received a receipt after paying but did not perhaps because it was charged to my room. Needless to say the treatment he received on his attempt to exit the premises was highly unsatisfactory one attendant stated openly "its all about revenue" they insinuated he pay again from his own pocket. finally one of the attendants checked with the parking cashier and verified my guest's paid ticket. In the mean time other vehicles attempting to exit lot had to needlessly wait in que until the matter was settled. I suggested to a supervisor in a later exchange that the hotel's policy be reviewed to avert similar experiences. Read more
"Hard Rock/Universal Orlando"
the staff could not have been nicer. In particular the bell-hop, he was so helpful, informative and personable.
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This guest did not leave a comment.
"Hard Rock - A Must"
I was very pleased with the Hard Rock Hotel Orlando. It was clean, very convenient, & the staff was always very friendly, helpful, and very polite. The grounds are beautiful. Only negative is that it is pricey. Would highly recommend and would stay again.
"Hard Rock Universal Orlando"
The hotel was wonderful - super nice employees. Comfy beds... Super convinent to Universal Parks. Only problem I had was I could hear everything outside my hotel room- people who walk, talk & kids running down the hallway can be heard clearly. Walls are thin & you could hear the guests next door. For the price it wasn't worth it.
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Hard Rock Hotel is awesome, we have stayed there many tmes and wouldn't stay anywhere else.
"Hardrock Hotel Stay"
Our stay at the Orlando HardRock hotel was very exciting for us. It is a magnificent hotel in design and appearance. It is in very close proximity to the theme parks with a short, scenic walk. Service was top notch. Our room was adequate--nothing over the top special for the extra money i would have spent in a nationwide hotel chain. Could have used […] a fridge and a microwave for our use. The appliance there was strictly for a room bar. The only thing I missed (which has become commonplace with traveling today) was a (continental) complimentary breakfast. This especially comes in handy when you are going out to the theme parks and cannot afford to waste time. Read more
"VERY GOOD"
We had a great time the hotel was amazing...well recomend this place to everybody..
"Great Place with a Great Vibe"
This is a great place to stay if you don't want to drive. The staff are excellent and the concierge on the 7th floor rocks. It was a bit cold on my last visit and the pool scene was slow but it picked up on the weekend The pool bar is great for lunch and drinks. Rooms are nice...I wish they had doors or windows that open, room was a bit dry and stuffy […] but I did find out they will put a humidifier I'n your room on request. The food people and ambiance are great!! Will be back again soon!! Read more
"Cool Hotel"
We loved staying at Hard Rock at Universal. Loved the convenience of the hotel to the park. Just a short walk and you are there. The amenities in the room are great. Flat screen TV, spa toiletries, comfortable beds. The absolute best part was getting to use our room key as our Express Pass to attractions at Universal. Virtually walked on to most attractions. […] That key was "gold"!! LOVED our stay and can't wait to return! Read more
"Rock and Roll and early access to Harry Potter!"
Not only do you get a fast pass to Universal during your stay, but you get a whole hour at the Wizarding World of Harry Potter without the regular folks (from 8 to 9 am)!
"Hard Rock Hotel Universal Orlando"
Very Nice hotel, a little on the pricey end but the location is fantastic. It does get noisy on the weekends though and the pool area gets very loud. The hottub was not that hot and there were lots of kids, under 10, in the hottub w/o adults so the staff needs to monitor the pool area. It also costs the guest money to use the hotel gym/fitness area, […] thats a ripoff. Read more
"great place"
great hotel great staff
"Hard Rock Orlando"
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"The Hard Rock Hotel Orlando"
The location was awesome for going to Universal and Citywalk. The room keys worked as express passes for both days I was there, which was very nice!! The price was a bit high, but you get what you pay for!
"Hard Rock Orlando"
Overcrowed and overrated. The staff dress to look cool, but really knows nothing and accomplishes nothing. Not worth the high room rates.
"hard rock in orlando"
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"Hard Rock Hotel at Universal Studios - wonderful!"
We loved the Hard Rock Hotel. It was so close to Universal Studios and City Walk. And we loved the pool area and beach club. This was an adults only vacation and had a great time at the pool, spa and City Walk. And we also know that when the kids get older, we will be coming back to this hotel because it is great for adults and kids!
"Hard Rock Hotel Orlando"
Great hotel-The pool is the place to be. I would only improve the pool with a pool basketball hoop or volleyball net. Location is great if plan on going to Universal and Islands of Adventure. Hotel Card Key works as express pass at resort so you can easily go to two parks in one day if you have the pass. Drinks are a little pricey but they bring them […] to you as you lounge by the pool. Aso automatic 18% gratuity added to orders if you put them on your room acct. Read more
"WOW!"
I recommend the Hard Rock to anyone going to Universal or Islands of Adventure. The rooms and pool are fantastic, and the employees are great. If you stay at an on-site hotel when you go to Universal/Islands of Adventure, you don't have to wait in any lines!
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This guest did not leave a comment.
"Expensive, but worth it"
Perfect location just a short walk to the Universal theme parks and Citywalk. The kitchen restaurant and Velvet bar were excellent. The hotel is pricey for Orlando - you can certainly save money by choosing another hotel, but the fantastic ambiance, proximity to the parks and the Express Pass made it worth it for us. The only suggestion I would make […] is to keep the pool open later, maybe till 11pm or midnight. It would have been nice to come back from Citywalk and take a dip before bed. Read more
"Too expensive"
The hotel was too expensive. And we were in a deluxe room, but the room was not a deluxe and in fact I do not know the difference with a standard.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
