All hotels in Orlando, Florida, United States of America
1 room, 2 adults
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5800 Universal Blvd, Orlando, FL, 32819, United States of America, ‏‎800-491-6126
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4.5 / 5Excellent

Score breakdown (from 294 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.5
  • Comfort
    4.5
  • Condition
    4.6
  • Neighborhood
    4.8
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4.0 / 5Excellent
"Mrs"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Just outracious prices for families
Genuine Hotels.com guest review
1 night family trip Mar 28, 2015
Teresa
US
3.0 / 5Good
"Disappointed"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
The hotel was nice, but the public areas were not kept as clean as a Disney-esque resort might be expected to look. The biggest disappointment was returning from Universal Studios at 4:30pm, with a tired child, to an uncleaned room...and cleaning coming just at 5pm. Totally unacceptable. It certainly wasn't worth paying the extra money to be closer to the park. Would have preferred to hire a cab or private driver and stayed at an off-site 4/5-star hotel.
Genuine Hotels.com guest review
2 night family trip Jun 15, 2015
Kevin
US
1.0 / 5Poor
"Not worth the $ at all"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    5.0
I pretty much stay in hotels 50% of my life and have to say this was the biggest disappointment I've ever had. Here is a list: The Good: Pool is great, slide is awesome (but is smaller looking in person) The bed is very comfortable, one of the best ive experienced Maid service does a great job (when you figure out the privacy door latch) The Bad: Average Room, theyre NOTHING special at all Lack of functional AC control, hope you like it 70 degrees at all times Subpar bathrooms, low budget showers (strategically not shown in pics?) You wont get the AAA discount unless you click Pay at Hotel (so call first) Rock Loyalty is an airport lounge (ok for familys but they run out of items) Extremely loud door slamming during on Rock Loyalty level during breakfast Very thin walls in this hotel Minus the bar everything at the hotel pretty much closes at 11pm I asked for deodorant and they were out but suggested I buy from the shop. No discount at the actual Hard Rock or on any memorabilia you buy Internet issues, this was really slow and never really worked during my stay I cant believe I spent $500 a night (including the Rock Loyalty Package) for essentially a nice pool and a couple of free bud lights and some appetizers. I simply could not recommend this hotel given its value.
Genuine Hotels.com guest review
3 night business trip Jun 16, 2015
Richard
US
2.0 / 5Fair
"the hotel is not family friendly"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    2.0
The pool area was completely inadequate
Genuine Hotels.com guest review
3 night family trip Jun 12, 2015
A Traveler
US
5.0 / 5Outstanding
"Love Love this place!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great place for the entire family, pool is awsome and best location.
Genuine Hotels.com guest review
3 night family trip May 28, 2015
Erica
US
5.0 / 5Outstanding
"Greatness!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Loved this hotel - will definitely stay there again.
Genuine Hotels.com guest review
2 night family trip Jun 5, 2015
Doug
US
4.0 / 5Excellent
"BAD Design Bathroom doors +Concert took over Lobby"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Always a nice getaway. Loved just about everything. Biggest downside was the bathroom door. There is not enough room to open or close the door if you are on the abode. You can hit your head on the doorknob if the door is left open and you begin to sit on the throne. The hotel was also hosting a concert in the lobby, so for 2 days you could not enjoy the use of the lobby, but for an extra fee I could attend it. Unfortunately, I did not bring the caliber of clothing needed to get in the door... had I been notified of this show prior to being in Florida, I would have been better prepared. You would think that at $750.00 for a 2 night stay they could fix the bathroom doors (have them open out, instead of in... or have them slide in and out of the wall) and they could have informed us of the Concert ahead of time or better yet comped us on the Concert Tix...
Genuine Hotels.com guest review
2 night family trip May 27, 2015
A Traveler
US
4.0 / 5Excellent
"Best Option for Universal Parks."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Best option for Universal Parks. Has all the options of a chic Hard Rock Hotel. The service is excellent and caters equally well to adults as well as kids. Very cool pool scene. The Kitchen restaurant has great food options. 5 minute walk to the Universal parks. Will definitely be back next time we are visiting Universal.
Genuine Hotels.com guest review
3 night family trip May 20, 2015
Barjis
US
3.0 / 5Good
"Easy access to Universal Studios, poor service!"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
This is a great hotel if you are just looking for easy access to Universal. If you are looking for a 5 star (or even 4 star) experience, keep looking. If you stay DO NOT upgrade to club level. The hours they sell you at the front desk do not actually match the service hours. We checked in at 11:30 and waited for the 12:00 noon "snack" time only to find out "snack" meant small bags of chips and Goldfish, nothing that was actually prepared, super bummed! I could go on but I hope you get the point.
Genuine Hotels.com guest review
2 night family trip May 16, 2015
Alexder
US
5.0 / 5Outstanding
"Best Place To Stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Best place to stay when visiting Universal Studios!
Genuine Hotels.com guest review
2 night romance trip May 14, 2015
A Traveler
US
4.0 / 5Excellent
"Excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Our stay was wonderful. Excellent service.
Genuine Hotels.com guest review
2 night family trip May 1, 2015
Kim
US
5.0 / 5Outstanding
"Fun, family hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great place to stay, especially if your going to Universal parks. It's always fun for kids, young or old, and we enjoyed the free use of the Fender guitar which was delivered to our room. Usually love to hang out by the pool but during our stay there was a DJ who was constantly on the mic playing games with the younger kids. I don't mind the music but the constant talking was annoying. Yes, it was still spring break in April when we went but I was hoping for some more relaxation by the pool.
Genuine Hotels.com guest review
1 night family trip Apr 14, 2015
A Traveler
US
5.0 / 5Outstanding
"Great Time and Great Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very easy, checked in quick and went right to our recently renovated room. Only complaint where the chairs where very tight around pool. If your looking for a pool type stay it's very busy.
Genuine Hotels.com guest review
4 night family trip Mar 24, 2015
A Traveler
US
5.0 / 5Outstanding
"Will Stay Again!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
We stayed one night, so I cannot comment beyond that. Natasha checked us in and was very helpful and pleasant, so great first impression. We ran into her later, after an arm injury I had, and she was still pleasant and concerned for my family. We walked to the park (be careful, though, one of the cyclo guys nearly caused an accident with my daughter - she wasn't paying attention/he was going too fast on a walkway). Free Express passes are fantastic. Pool is not heated but has a slide and not deep - great for kids and they have life vests.
Genuine Hotels.com guest review
1 night family trip Mar 22, 2015
A Traveler
US
5.0 / 5Outstanding
"Beautiful hotel with a great rock and roll vibe."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My 12 year old daughter and I loved the Hard Rock Hotel. It was a short walk to the theme parks and the pool is fabulous. We treated ourselves to room service and really enjoyed the music and memorabilia.
Genuine Expedia guest review
Other trip Mar 23, 2015
Natalie
US
2.0 / 5Fair
"Fabulous hotel, disappointing room"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
The hotel itself is exceptional- beautiful high-end decor and a fantastic staff. When we entered our room- the experience plummeted. We arrived at 1am to a wet carpet, a freezing cold room, the sound of thumping bass music (never knew where it was coming from), and a loud sound of dripping water from a vent. Couldn't sleep due to the water dripping sound, the thumping bass, the temp and the dog that barked for 2-3 hours starting early in the morning. It took maintenance 2 full days and a few phone calls before the temp and the sound of water dripping was resolved. That just left us with the dog, the thumping bass music and the toilet paper roll which was so far back on the wall that my daughter couldn't reach it every time she used the bathroom.
Genuine Expedia guest review
Other trip Mar 22, 2015
Susan
US
5.0 / 5Outstanding
"Aunt & Niece 2015"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great Hotel
Genuine Hotels.com guest review
1 night trip with friends Mar 11, 2015
Maureen
US
5.0 / 5Outstanding
"Easy access to theme parks"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Wonderful experience! Delicious food at hotel, pleasant staff, clean lovely rooms. Everything is within walking distance.the pool is massive and beautiful, and the grounds are landscaped Beautifully with bamboo sticks and butterfly garden.
Genuine Expedia guest review
Other trip Mar 16, 2015
jennifer
US
5.0 / 5Outstanding
"Great location to parks and fun theme"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This was our first stay at HRR and the hotel was very nice. The pool view room seemed very roomy with 2 queen beds and a separate seating area that had two wingback chairs. The drawers were soft close and were spacious (family of 4) and the closet was also spacious. I loved the coffee bar complete with a Kuerig and coffee pods. There were even HR branded To Go cups so you can take your coffee to go! There were multiple outlets to charge your electronics/phones all along the dresser and on the nightstand. There was a sink outside the tub/toilet area and also inside. The pool was beautiful but we didn't swim - we spent our time in the parks and HRR was a five minute walk from either Islands of Adventure, Universal Studios or Citywalk. While it did have displays of famous clothing/articles, it did not seem like a "themed" hotel - although there is rock and roll music played in the lobby/hallways. Would recommend!
Genuine Expedia guest review
Other trip Mar 16, 2015
Mona
US
2.0 / 5Fair
"Definitely NOT Worth the Price"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
We were visiting Universal Studios and decided to stay here for the sake of convenience. We paid almost $400 a night (excluding taxes and parking) and it was definitely not worth that rate. When we checked it, the line was almost to the Luggage Service Counter and there were only two registration attendants. The hotel itself is nice, but the beds were hard and uncomfortable and our safe was not operational. The towels were so thin, something I would not expect from a 4 star hotel. The worse part is the layout of the room. The restroom was unbelievably small. It is set up were the toilet, tub and small sink are cramped in the bathroom and outside of the bathroom is a larger sink with vanity. The door to the bathroom opens in so getting in and out is difficult. The door literally is about 1" away from the toilet seat. We are not big people, so I have no idea how a bigger person would maneuver in and out of there. This was a family trip for us, so obviously we had to use the bathroom to change. smh. There was barely any room for that in this Super 8 - style bathroom. I will never stay there again, especially for that rate.
Genuine Hotels.com guest review
2 night family trip Mar 12, 2015
A Traveler
US
5.0 / 5Outstanding
"Great way to do Universal"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great location and benefits with Universal parks. Check in process was very slow and ice maker was broken day 1 but fixed that night. Other than that, rooms were very nice and there is simply no better way to do Universal Studies parks than by staying here.
Genuine Hotels.com guest review
2 night family trip Mar 11, 2015
David
US
5.0 / 5Outstanding
"Club level was wonderful"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This is the 4th time we have stayed at the Hard Rock Hotel in Orlando. My kids and I love the pool, volleyball, game room, and walking to the parks.
Genuine Expedia guest review
Other trip Mar 13, 2015
A Traveler
US
4.0 / 5Excellent
"Great hotel if you going to Universal!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
What a great hotel if your going to Universal Studios! Heads up people. The hotel has live bands Thursday-Sat. It gets pretty loud till 130am. If your gonna stay at the Hard Rock be prepared to party like a rock star! Loved it!!!!!!
Genuine Expedia guest review
Other trip Mar 7, 2015
Family of 4
US
5.0 / 5Outstanding
"A nice place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I enjoyed my stay and the rooms were clean and the service was very good. Very convenient to get to the Parks.
Genuine Hotels.com guest review
6 night business trip Feb 25, 2015
A Traveler
US
5.0 / 5Outstanding
"Great stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Beautiful property, very convenient, great perks.
Genuine Hotels.com guest review
2 night trip with friends Feb 28, 2015
Carol
US
3.0 / 5Good
"Disappointed"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
We stayed 2 nights in February. Check in went smoothly. We were given an upgraded room view. We were texted to inform us of our room being ready before 2 PM. We enjoyed the Express Pass perks in the park. Also the Kitchen restaurant was a good meal. We did have a problem with housekeeping. After a long day in the theme park our room was never made up. We called the front desk to let them know. They apologized and assured us that someone would be right up. We went out for dinner and returned 2 and a half hours later and it still was not done. My wife went down to the front desk to let them know again I received an apology. At this point I went down to the front desk and was given a $100 credit for one night or two nights stay at the hotel I expected much more from our stay at the hard rock in Orlando since I have stayed at other hot rocks without a problem in the past.
Genuine Hotels.com guest review
2 night family trip Feb 19, 2015
Keith
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Was there for one night with the kids. Liked the convenience of the location and the water taxi to universal .
Genuine Expedia guest review
Other trip Feb 24, 2015
A Traveler
US
5.0 / 5Outstanding
"Very nice honeymoon"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We spent our first night of honeymoon there. The staff was very friendly. We had complimentary champagne and Hersey kisses delivered to our room. Room was very clean and roomy. Very nice coffee machine. Short walk and boat ride to attractions and fun. We would definitely stay there again.
Genuine Expedia guest review
Other trip Feb 21, 2015
Lisa
US
5.0 / 5Outstanding
"Hard Rock Hotel was almost the best part"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We have 2 teenage boys and chose the Kids' Suite. Worth every penny. The room was huge. It had a king bed, large flat screen, spacious seating area, great view, framed posters of john lennon and bob dylan. and then through non-locking french doors was the kids' room with 2 twin beds, another flat screen and a small table and soft stools. Through that room was a shower/tub toilet room and on the other side a large master bath with a shower, with its own entrance from the master room. a 2nd toilet would have been nice, but whatever, it was a super cool room and everybody was really happy with it. the hotel itself is great. everyone was nice. great music piped 24/7 in the public areas. nice little place to go for breakfast (The Kitchen) and we even went there for dinner one night because it was so cold. Our first reason for going to Universal was the park. the hotel was so great, it came a close second to the best part of our trip. Florida was experiencing a nasty, historic cold snap so we couldn't go into the pool (or really, any water rides), and it was unpleasant to walk around CityWalk for too long so hanging out at the hotel was a great and welcome alternative.
Genuine Expedia guest review
Other trip Feb 21, 2015
Judy
US
5.0 / 5Outstanding
"good time had by all"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
we had a great time and the best part is the included express passes for the parks.. it was really great!
Genuine Hotels.com guest review
1 night family trip Feb 17, 2015
Kevin
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Awesome hotel. 5 minute walk from Universal. The staff was great and the pool area was top notch. Would recommend this hotel for anyone visiting Universal.
Genuine Expedia guest review
Other trip Feb 18, 2015
A Traveler
US
5.0 / 5Outstanding
"Rock Royalty"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Family friendly. Worth doing club level rooms.
Genuine Hotels.com guest review
6 night family trip Feb 7, 2015
Matthew
US
2.0 / 5Fair
"Hotel lost its edge"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
The remodeled style is more like a euro-techno theme than "hotel California" the gray carpeting makes the interior dark. Drinks at the Velvet Lounge are overpriced and the beds have seen way too much mileage.
Genuine Expedia guest review
Other trip Feb 11, 2015
Beth
US
5.0 / 5Outstanding
"Hard Rock Hotel is an Amazing Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We really love this hotel! It is a great cool atmosphere! Your kids definitely will not be disappointed! The pool is great. They also have great on site restaurants if you want to stay at the hotel. There are also many choices at City Walk which is located within walking distance. The parks are also within walking distance or you can take a short water taxi ride. One if the best perks at this hotel is that everyone gets an express pass for all the rides although it does not include the Harry Potter Rides! We had a great time & I'm sure we will be back soon!
Genuine Expedia guest review
Other trip Feb 10, 2015
Kristen
US
3.0 / 5Good
"Remodeled but not well done."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
We stayed at the Hard Rock several years ago - the architecture is Spanish mission, and the interior was elegant So Cal in design. The remodeled hotel's interior has a modern euro-techno feel to it. Felt more like being in Frankfurt or Berlin than southern California. The mattresses were well-worn and we switched beds after one night in hopes that the other mattress would have seen less mileage. The food/restaurants are good, but not as good as I've seen at other hotels recently.
Genuine Expedia guest review
Other trip Feb 8, 2015
Beth
US
4.0 / 5Excellent
"Stay at Hard Rock"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Overall had a great time.I did keep hitting my toe on side of bed,4 times!My toe still hurts.Employees where very friendly.
Genuine Hotels.com guest review
3 night family trip Feb 2, 2015
James W
US
5.0 / 5Outstanding
"Rocking Right"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great atmosphere, happy and helpful staff and wonderful location.
Genuine Expedia guest review
Other trip Feb 8, 2015
A Traveler
US
4.0 / 5Excellent
"So much better than Disneyworld Resorts"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Staff not the most helpful, but nice hotel, beds are great, spacious rooms. The water taxi is great if you catch it in time.
Genuine Expedia guest review
Other trip Feb 2, 2015
Jess
US
5.0 / 5Outstanding
"GREAT HOTEL !!!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
OUR STAY AT HARD ROCK HOTEL WAS JUST GREAT !!! STAFF VERY PROFESSIONAL AND HELPFUL !!
Genuine Expedia guest review
Other trip Jan 31, 2015
PIOTR
US
5.0 / 5Outstanding
"Definitely recommend"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Just an amazing getaway. so close and convenient
Genuine Hotels.com guest review
4 night family trip Jan 18, 2015
Sang Bum
US
5.0 / 5Outstanding
"Great place to stay for the Universal parks visit"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hard Rock was ideally located from the Universal parks. The hotel's decor is excellent and a lot of interesting displays.
Genuine Expedia guest review
Other trip Jan 23, 2015
A Traveler
US
3.0 / 5Good
"HOTEL"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    4.0
Everything was OK. But internet service was pretty bad. I do not know why this Hotel requests customer to call internet service provider.
Genuine Hotels.com guest review
3 night family trip Jan 13, 2015
Man-Jong
US
5.0 / 5Outstanding
"Great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We stayed at the Hard Rock for a couple days while we went to the theme parks. The location is perfect. I love how you could walk to the parks and the City Walk. We didn't need a car at all. Tons to do and lots of places to eat. I really liked the express passes that you received free with your stay. Skipping the lines allowed us to go on lots of rides. The parks were so much fun. We love Harry Potter. All the little details really make you feel like you are in the movie from the rides to the magic spells to the butter beer. The Hard Rock is nicely updated and the Keurig coffee machines are a nice touch in the rooms. We went from Universal to Disney. Had no trouble leaving our luggage at the hotel and taking a cab over to our Disney hotel the evening we checked out. They had cars waiting. Loved this hotel and the Universal theme parks. Honestly, Disney was a bit of a let down after doing Universal first! My kids can't wait to come back.
Genuine Hotels.com guest review
2 night family trip Jan 11, 2015
Margaret
US
5.0 / 5Outstanding
"Would go back again and again!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The express pass and early admission into Wizarding World was great!
Genuine Hotels.com guest review
2 night family trip Jan 17, 2015
Susan
US
5.0 / 5Outstanding
"great hotel next to universal"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very nice clean hotel. Loved that you could walk to Universal, Islands of Adventure, and City Walk. Didn't like the pool rules-has to be over 50 to have the pool deck open, has to be over a certain temp to open the pool, has to be 60 before the water slide was open, water slide is closed at 9, etc.
Genuine Expedia guest review
Other trip Jan 20, 2015
A Traveler
US
4.0 / 5Excellent
"Hard Rock- 2 queen standard room"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We booked our travel to Universal Orlando in the ULTIMATE peak season 12/16 -12/30. Having this said, the fact that you can visit the Universal parks prior to regular park guest and have express pass is a big plus! Our room was standard room with 2 queen beds. Our room was clean, standard size, with a decent view to the pool. It is a bit confusing at first how to get to the water taxis and it took us a bit until we found an employee and he directed us where to go.
Genuine Expedia guest review
Other trip Jan 20, 2015
Millie
US
4.0 / 5Excellent
"Love Hard Rock."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I always enjoy staying at Hard Rock hotels, and this one is my favorite. It's in one of the liveliest part of Orlando, City Walk, where there is so much to choose from. Eateries, Night clubs, bars, shopping and the Universal parks. Love it.
Genuine Hotels.com guest review
2 night family trip Jan 10, 2015
Virginia
US
5.0 / 5Outstanding
"nice trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
it is a good choice to stay in here!!!
Genuine Hotels.com guest review
3 night trip with friends Jan 4, 2015
A Traveler
US
5.0 / 5Outstanding
"Great to stay for visiting Universal Parks"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great place to stay and you get Unlimited Express pass for all guests for Universal Parks; It is convenient to just walk to the parks and citi walk or can take free water taxi or shuttle bus
Genuine Expedia guest review
Other trip Jan 10, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The room was recently renovated, staff kept it in order and the hotel was great!
Genuine Expedia guest review
Other trip Jan 7, 2015
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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