Convenient for our adventure to universal studios with great pool, but overpriced for the room. Our room had crack in sink, hair in shower and piece of glass in the room at check in. I expected top notch cleaning for rate charged. We could have stayed somewhere for half the price with same room. The includes express pass is nice to have, although most […] lines were not too long for the times we went to the park. Read moreGenuine Hotels.com guest review
We went for HHN at universal studiosGenuine Hotels.com guest review
"Terrific location to enjoy Universal to MAX!"
The hotel staff was very friendly and helpful upon our early arrival. While a room wasn't ready, we were still able to purchase our tickets and get the express passes, store our bags and head out to the parks. They sent a text when our room was ready to check in and we didn't even have to go back to the front desk - our keys were already set for that […] room number - it was great. We stayed on the club floor and appreciated the extra amenities but really didn't get to use them as we wanted to maximize our time in the parks. The only negative was on the very ground floor when we came in late at night and again left early in the morning there was a horrible soured mop smell - obviously the cleaning staff had used old water and soured mops on the floors and it was pretty disgusting. Read moreGenuine Hotels.com guest review
"This place rocks!"
My daughter and I stayed just one night, for a mini-vacay. We loved everything! Wish we could've stayed longer. We are a hard rock family (musicians) and we appreciated all the memorabilia on the walls and in the halls, the rock music playing throughout the hotel and the fact that you can rent a guitar to play in your room. Very cool! Love the theme […] that is carried throughout the hotel, right down the the guitar fountain out front. We will be back with the rest of our family for sure! Read moreGenuine Hotels.com guest review
We checked in early the day of our overnight stay and were given early admittance and express lines for both days. It was a 5 min. walk to Universal Studios. Hotel is beautiful....great rooms and great pool.Genuine Hotels.com guest review
Everything was spectacular, from the customer service of the entire staff, to the quality of our rooms, and the entire hotel! We've stayed here three times now, and every visit has been met with the same outstanding service!Genuine Hotels.com guest review
"Vacation of a Lifetime"
We had always stayed further away from Universal, but decided to treat ourselves this year, as we haven't been able to get away for the past five years and the Hard Rock was well worth it. The accommodations, amenities and the short walk to Universal and the express line passes, made it all a great family trip.Genuine Hotels.com guest review
"A Little Salty"
wE visited Orlando to celebrate my sons 30th BirthdaY AND GOT THE "Complimentary" Guitars sent to the room on our final night. We were instructed to leave the guitars in the room, as we did upon check out. I now have a $2,0000.00 charge on my credit card!!!!! Hope we can clear this up immediately.!!!!! Our visit was from Oct 2-6,2014. Otherwise, all […] was well. Could use a little more attention to detail from housekeeping! Read moreGenuine Hotels.com guest review
"Great Place to Stay, Had an awesome time"
My wife and I stayed here for 5 days to celebrate our 1 year wedding anniversary. From the time we got there we were impressed, and that help up the entire time we were there. Our floor had just been renovated under a week prior to our arrival and the design was very modern and cool. The Beach Club bar has some of the best service and food I've ever […] had at a hotel restaurant, and the pool has a built in legit water slide. They show movies almost every night by the pool and its a great spot for anyone to relax. You can walk to CityWalk and Universal Studios in about 4 mins from this hotel, and if you don't want to do that they run free water taxis from the hotel to Universal/Citywalk until 2am every day. Another huge plus is the Express pass for Universal parks that's included with staying there. you still need to buy park tickets but Google it up for a bit and you should be able to get a pretty good multi day deal. Overall, despite intermittent rain, we had a really great time together here, and would recommend this hotel to anyone considering visiting Universal Studios, or just need a nice place to hideout from the world and relax for a few days. Thanks again Hard Rock Hotel Orlando, we will be back! Read moreGenuine Hotels.com guest review
Stayed one night during our honeymoon and it was greatGenuine Hotels.com guest review
"Quick walk to universal"
Stayed here several times....this time the service was not up to par...poor food in the hotel restaurant, waiting till 4:30 PM to have the room cleaned and long lines at checkout. Worth it though if your trip is to spend all your time at the parks because by staying here you get to use the express lines.Genuine Hotels.com guest review
"Closest hotel to Universal Parks"
Our stay was fantastic. The hotel was only a 5 minute walk to Universal Studios, the pool had a great slide for the kids and the ice cream was to die for!Genuine Hotels.com guest review
"Trading on the Hard Rock name...."
I live locally and stayed here with my husband for his birthday for one night because he has always wanted to stay at the Hard Rock. When we checked in, we waited for about ten minutes for the check-in process to be completed. When we told the receptionist that we were local, she acted excited and then spent some more time looking for our room--honestly, […] we thought she was looking for some sort of upgrade. This was not the case. We did receive a card for a free drink at the bar as a birthday gift at check-in. Our room was located on the ground floor with a view of a hedge. Not too exciting. When entering the room, we thought it was pretty small and pretty basic. The room had the strong smell of bleach still in the room and although it is nice to know it was clean, that was a bit off-putting. Honestly, there was nothing stand-out to justify the $295 price of the hotel room. Just for kicks, I immediately checked the Hotels.com app to see what else was available in Orlando and I sorted it by price. The new Four Seasons was available at $549 per night, however, the second most expensive hotel in Orlando was the Hard Rock at $295. The Ritz Carlton was $195. The Hard Rock was the second most expensive, available hotel in Orlando that night!! Nothing at the Hard Rock could justify a $100 higher nightly price and it certainly isn't on par with the Ritz in terms of service, etc. For the money, definitely not worth it in my opinion. Read moreGenuine Hotels.com guest review
"Love this hotel!"
Club level is worth it for the extra perks-- snacks, fitness center, great view! Pool is perfect for relaxing while watching the kids, especially during movie time. Pizza take-out a plus!Genuine Expedia guest review
"close to the park"
Loved it ! Didn't want to leave. Definitely will be back. Great time at the pool with the service and entertainment anyone could enjoy...Genuine Hotels.com guest review
"Great hotel, short walk to Universal"
Had a wonderful time, the hotel was beautiful and convenient. I loved the fact that we could use the amenities at the neighboring hotels. It almost felt like we were staying at two different hotels. The water taxi was convenient when we needed a break from walking. The first day we had a wonderful buffet in the restaurant, The Kitchen. The staff was […] always helpful and polite. I would so recommend this hotel to anyone going to Universal! Read moreGenuine Expedia guest review
I was guaranteed late check in and my room with 2 queen beds was not help. My children had to sleep on roll away beds that was very uncomfortable.Genuine Expedia guest review
"Great hotel, everything within walking distance"
Everyone had a wonderful time! The rooms were great! The service was great! The cabana by the pool was awesome!!! The restaurants had excellent food and service! The ferry ride to Universal City Walk was fun, but walking was relaxing.Genuine Hotels.com guest review
"Great hotel close to Universal"
The staff here was terrific as we were celebrating our 25th anniversary.Genuine Expedia guest review
"Hotel Really Rocks Hard...."
I would definitely come back to this hotel. We ate at the Kitchen for breakfast and the food was great. It also offers lunch and dinners. The pool you lose track of time because its so comforting with the entertainment and the service.Genuine Expedia guest review
"Nice Hotel very close to Universal"
Very nice hotel. If you are going to Universal this a great choice. The advantages of staying in location are really good. Unlimited Express pass, walking distance to the main gates of both Universal parks, access one hour early. I went with 2 kids ( 9 and 13 ) and they loved it. We didnt use the pool but the area looked very nice. Its my first time […] in a Hard Rock hotel and I was really pleased. Read moreGenuine Expedia guest review
"Love Hard Rock Hotel"
Love the Hard Rock Hotel. This was our second time staying there and will always stay there when visiting Universal Studios in Orlando. So convenient to the park, lots of fun, great staff, beautiful property, fun pool with great pool side service.Genuine Hotels.com guest review
"Close to city walk and universal"
I always enjoy staying at the Hard Rock. I was just disappointed with universal new Harry Potter ride waiting in line 4 ours and it didn't even open and that was with early park admissionGenuine Expedia guest review
"Great for visiting Universal Studios"
The short walk to Universal and extra benefits- extra hour at Harry Potter World and express passes make this a great choice. Rooms were nice but not anything special. Hotel was very niceGenuine Expedia guest review
"Excellent service and wonderful staff...."
A wonderful experience In very aspect of the experience. HRH is one of my favorite places to stay.Genuine Expedia guest review
"close to universal"
loved this hotel and can't wait to go back again. very convenient to city walk, universal studios and islands of adventure, feels like it's part of the park. a short walk down the sidewalk to the free water taxi that drops you off at city walk near Margaritaville or a five minute walk down a sidewalk with beautiful landscaping that is lighted at night […] takes you to city walk near blue man group building. hotel was easy to find, we did self parking and it was close by and easy to access. room was comfortable and hotel was beautiful. food at the hotel restaurants were reasonable for the type of resort, some may think it is expensive but we thought the prices were in line with the type of resort. pool area is huge, never had to worry about finding a lounge chair as there were plenty. would definitely recommend this hotel. Read moreGenuine Hotels.com guest review
"Extension to stay at nearby beach"
We stayed at the Hard Rock as an extension to a week we spent in Daytona. We had stayed at the hotel once about 10 years ago and wanted to return with our girls to enjoy the parks a couple of days before returning home. The room itself was generally okay, but not tremendously impressive. The balance of the hotel, however, I consider fabulous. From the […] lobby, to the shops and support services, to the pool, to the grounds.... just beautiful. I absolutely loved our time there. All the staff was tremendously helpful and nice and we were pampered from the moment we pulled up to the hotel. I can't wait to stay here again. Read moreGenuine Expedia guest review
"Conveniently located - but way overpriced"
Ritz-Carlton room rates, but no Ritz Carlton service. 5 minute footwalk to the parks and citywalk, can't get better than this.Genuine Hotels.com guest review
AwesomeGenuine Hotels.com guest review
"It Rocks! Incredible service!"
I love it more and more every time that I stay at the Hard Rock. They keep getting better and better!Genuine Hotels.com guest review
Great location. Walk to park. Pool was very nice. Kids loved it.Genuine Hotels.com guest review
Wish the pool had deeper parts! Kinds weird , otherwise everyone that worked there was super sweet!Genuine Hotels.com guest review
"Some good, some bad"
Stayed one night for a trip to Universal and Islands of Adventure. The fact that you get Fastpass and admission 1 hour before park opens makes the room price worth every penny. The location can't be beat. Access to the parks by water taxi is great. Staff was friendly. Ladies in hotel store had everyone in the store sing Happy Birthday to my son when […] they found out it was his birthday. Lady at front desk had a piece of cake and a card waiting for him when we checked into our room. That was very nice. The rooms were clean, bed very comfortable. No problems with quality of the rooms. Bad things I found: Pool water and pool deck was filthy. My 13 year old son swam for a little while and then got out. He said the pool was gross and it is very shallow for such a large pool, not sure it is over 3'6" anywhere. There were wet napkins, fruit from people drinks, cups etc., garbage laying around the pool deck. For an hour I watched probably 10 staff members walk by wet garbage on the deck without picking it up. The deck and chairs need a good scrubbing. The pool area just felt really dirty. Carpet in the hallways needs a really good cleaning. It was filthy. Food is EXTREMELY expensive in the hotel. You will go broke quickly if you plan to eat in the hotel. The outrageous prices for the food really made the trip less enjoyable. I would stay here again, but only for the Fastpass, and probably just for one night. Otherwise, the price isn't worth it. Read moreGenuine Hotels.com guest review
Universal Hard Rock was conveniently located near the parks. The pool and other amenities were great and there were lots of fun things to do. We'll definitely stay here again and bring kids next time.Genuine Hotels.com guest review
"Good with qualifiers"
* Pro's - Express pass alone makes it worth the overly high cost of this hotel, if you are travelling with 4 people as we were. The pool was very nice. Live music on weekends and movies for the kids. Proximity to Universal can't be beat. * Cons - WAY overpriced. Nickel and dime you for everything. Adult beverages expensive and little to no "adult" content. […] Room service didn't re-stock toilet paper in the room. No free Wifi in room. Read moreGenuine Hotels.com guest review
"Rock Star Treatment at Hard Rock"
Loved our stay and the rock star treatment we received, from early admission to Universal's Theme Parks to priority seating at restaurants like the fabulous Hard Rock Cafe. We could walk anywhere we wanted to go, the staff was awesome and the setting was magnificent. Just sit in the lobby to absorb the energy or hang at The Beach Bar for the cool pool […] vibe. Read moreGenuine Hotels.com guest review
"expensive...plus nickels and dimes"
My stay at the Hard Rock started out on a down swing, after arriving at the hotel and being told our room would be ready momentarily please wait in the lobby. time passed, we ate lunch, continued to wait, for 4.5 hours before our room was ready. Finally we had a room yet it was 5:00 pm and the day was lost. Yankee stadium priced bottles of water....No […] wi-fi in the room...(unless you wanted an extra charge, it is free in the lobby only) New in room movies, a laughable charge. Crazy expensive wet bar...that was locked, we were unable to even look into it. Had a horrible experience with dirty linens on the beds (blood) did not notice it until the next morning. Housekeeping management was very kind and brought a haz-mat bag to contain the nasty thing. The location is wonderful, the extras were too extra Read moreGenuine Hotels.com guest review
"extremely convenient, worth the express pass"
Enjoyed every minute. The cost of the hotel was worth it alone for the express passes. Bypassing the lines saved so much time on all of the rides, and allowed us to maximize our day, plus the pool and hotel activities were tons of fun when not at the parks.Genuine Hotels.com guest review
Very Disappointed with the roomGenuine Hotels.com guest review
"Perfect location for Universal experience"
Location was perfect, walking distance to both Universal parks and City Walk, great pool area, rooms were perfectly nice, lots of restaurant options, definitely recommendGenuine Hotels.com guest review
"Short walk to Universal and Islands of Adventure"
Had an amazing time at your hotel. Loved room, beds were very soft. Staff was very nice and attentive. 5 min. walk to parks. Most importantly the express pass for rides was so very nice. Would love to come back any time.Genuine Hotels.com guest review
Impeccable service from start to finish. The only imperfect area was our experience at The Palm Restaurant, which was a very expensive and unexpected disappointment, after which we steered clear of the hotel's other two restaurants in favor. Some of them were better, but some were not, making the Hard Rock a very good choice overall, regardless of food […] experiences, which are apparently all somewhat hit-or-miss due to the clientele and the environment in which they are placed. The pool was a delicious place to relax. All hotel services were very thorough. Housekeeping could be found at 9:30 PM if it was missed earlier in the day. The staff didn't miss a thing. Read moreGenuine Hotels.com guest review
"Close to universal"
perfect hotel.....we had a wonderful time at the hard rock hotelGenuine Hotels.com guest review
"worst linens ever"
Horrible linens, scratchy, wadded up batting, poorly made beds. Air conditioner did not work, even after asking them to fix it. Thin walls.Genuine Hotels.com guest review
If you like to be bombarded by exceedingly loud music - in the lobby, at the pool, ...pretty much everywhere, and you are comfortable at 74 degrees in your room, then this the hotel for you. Extremely overpriced.Genuine Hotels.com guest review
we have stayed at hard rock over five times in 4 years i was disappointed this stay no hot water ac was broke and coffee maker did not work the techs acted like we didnt know how to make coffee or turn the shower on for the kind of money i spent i was shockedGenuine Hotels.com guest review
"Speedpass was the best perk ever!!!"
If you are planning on going to the Park, the extra money to stay here and get the Speedpass is absolutely worth it, no question. Great sights to see in the hotel, and the ice cream parlour was delicious.Genuine Hotels.com guest review
"Hard Rock @ Universal"
Staff was great and very accomodative! Location cant be beat for Universal and the benefit of this along with express pass allowed us to do everything we wanted in less than 2 days! Next trip, I will do the same!Genuine Hotels.com guest review
"Loved the Hard Rock Hotel!"
Loved everything about this hotel. Every employee we came in contact with was wonderful, place is clean and beautiful, food at the pool restaurant is absolutely amazing! They even gave us a free upgrade upon check-in. Had two teenagers with us, and both just loved it. Something for all of us. Will definitely stay there again.Genuine Hotels.com guest review
"Hard Rock Hotel at Universal"
Overall we enjoyed staying at the Hard Rock. The only negative was that we were not informed that we must take our hotel room key into the park in order to take advantage of the express pass on the rides. We had to leave the park and return to the hotel to get all of our keys-which was a huge inconvenience.Genuine Hotels.com guest review
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