"Aunt & Niece 2015"
Great HotelGenuine Hotels.com guest review
"Definitely NOT Worth the Price"
We were visiting Universal Studios and decided to stay here for the sake of convenience. We paid almost $400 a night (excluding taxes and parking) and it was definitely not worth that rate. When we checked it, the line was almost to the Luggage Service Counter and there were only two registration attendants. The hotel itself is nice, but the beds were […] hard and uncomfortable and our safe was not operational. The towels were so thin, something I would not expect from a 4 star hotel. The worse part is the layout of the room. The restroom was unbelievably small. It is set up were the toilet, tub and small sink are cramped in the bathroom and outside of the bathroom is a larger sink with vanity. The door to the bathroom opens in so getting in and out is difficult. The door literally is about 1" away from the toilet seat. We are not big people, so I have no idea how a bigger person would maneuver in and out of there. This was a family trip for us, so obviously we had to use the bathroom to change. smh. There was barely any room for that in this Super 8 - style bathroom. I will never stay there again, especially for that rate. Read moreGenuine Hotels.com guest review
"Great way to do Universal"
Great location and benefits with Universal parks. Check in process was very slow and ice maker was broken day 1 but fixed that night. Other than that, rooms were very nice and there is simply no better way to do Universal Studies parks than by staying here.Genuine Hotels.com guest review
"A nice place to stay"
I enjoyed my stay and the rooms were clean and the service was very good. Very convenient to get to the Parks.Genuine Hotels.com guest review
Beautiful property, very convenient, great perks.Genuine Hotels.com guest review
We stayed 2 nights in February. Check in went smoothly. We were given an upgraded room view. We were texted to inform us of our room being ready before 2 PM. We enjoyed the Express Pass perks in the park. Also the Kitchen restaurant was a good meal. We did have a problem with housekeeping. After a long day in the theme park our room was never made […] up. We called the front desk to let them know. They apologized and assured us that someone would be right up. We went out for dinner and returned 2 and a half hours later and it still was not done. My wife went down to the front desk to let them know again I received an apology. At this point I went down to the front desk and was given a $100 credit for one night or two nights stay at the hotel I expected much more from our stay at the hard rock in Orlando since I have stayed at other hot rocks without a problem in the past. Read moreGenuine Hotels.com guest review
"good time had by all"
we had a great time and the best part is the included express passes for the parks.. it was really great!Genuine Hotels.com guest review
Family friendly. Worth doing club level rooms.Genuine Hotels.com guest review
"Stay at Hard Rock"
Overall had a great time.I did keep hitting my toe on side of bed,4 times!My toe still hurts.Employees where very friendly.Genuine Hotels.com guest review
Just an amazing getaway. so close and convenientGenuine Hotels.com guest review
Everything was OK. But internet service was pretty bad. I do not know why this Hotel requests customer to call internet service provider.Genuine Hotels.com guest review
We stayed at the Hard Rock for a couple days while we went to the theme parks. The location is perfect. I love how you could walk to the parks and the City Walk. We didn't need a car at all. Tons to do and lots of places to eat. I really liked the express passes that you received free with your stay. Skipping the lines allowed us to go on lots of rides. […] The parks were so much fun. We love Harry Potter. All the little details really make you feel like you are in the movie from the rides to the magic spells to the butter beer. The Hard Rock is nicely updated and the Keurig coffee machines are a nice touch in the rooms. We went from Universal to Disney. Had no trouble leaving our luggage at the hotel and taking a cab over to our Disney hotel the evening we checked out. They had cars waiting. Loved this hotel and the Universal theme parks. Honestly, Disney was a bit of a let down after doing Universal first! My kids can't wait to come back. Read moreGenuine Hotels.com guest review
"Would go back again and again!"
The express pass and early admission into Wizarding World was great!Genuine Hotels.com guest review
"Love Hard Rock."
I always enjoy staying at Hard Rock hotels, and this one is my favorite. It's in one of the liveliest part of Orlando, City Walk, where there is so much to choose from. Eateries, Night clubs, bars, shopping and the Universal parks. Love it.Genuine Hotels.com guest review
it is a good choice to stay in here!!!Genuine Hotels.com guest review
Big room fit our family of five with a cot at no charge Early hour to park entry and express pass was worth staying at on site hotel The music and items were great to expose kids to the classics Great pool with live music Free water taxi to park saved drivingGenuine Hotels.com guest review
"Great hotel, unfortunately bad manager and service"
We had a very pleasant stay except for the housekeeping service which didn't clean our room on the first night there. We returned late from universal studios and were appalled to find our room uncleaned with no fresh towels or amenities. Management was not very apologetic and this was disappointing as this is a hotel of a high standard. Proximity to […] the theme park was excellent and the room was newly renovated. I loved the hotel and would like to return but found the manager to be very unhelpful and uncooperative. Read moreGenuine Hotels.com guest review
"Pricey but worth the value."
The pool was really good for kids with a slide. Beimg close to universal was great.Genuine Hotels.com guest review
Great timeGenuine Hotels.com guest review
"Christmas at hard rock"
Loved hotel. Price however was too high. Employees very friendlyGenuine Hotels.com guest review
We loved the hotel. Pluses: (1) easy access to Universal Studios + free upgrades giving us expedited access to rides and early admission to the park; (2) very accommodating staff, friendly atmosphere; (3) great premises, large room, huge neat bathroom. Very enthusiastic here.Genuine Hotels.com guest review
went with my family for my sons birthday had a great time at universal. I wish we could have spent more time enjoying the hotel !Genuine Hotels.com guest review
"Awesome Place!!!!! 5 Stars"
Love this hotel. Stayed here for a 2 day visit to the Universal Parks. The hotel is the perfect distance from the park and free express pass only make this a great stay. Around lunch time we visited the pool. If you like to relax at the pool you will love staying here.Genuine Hotels.com guest review
"Best Hotel for Universal Theme Parks"
This was the second time that my our family including one 16 year old and two 11 year olds stayed at the Hard Rock. We love the vibe at this hotel. It is very comfortable. The Deluxe Queen is a nice oversized room and comfortable for family of 5. The pool is great with underwater music and kid's activities. The icecream shop is really good. It is walking […] distance to parks. You can also take the ferry taxi. We would definitely stay at the Hard Rock every time we visit Universal. Read moreGenuine Expedia guest review
"Always love staying here!"
Awesome hotel, and definitely can't beat the park benefits!Genuine Expedia guest review
"Nice, 5 min walk to Universal Studios"
Really pretty place Nice pool and Hot tubs Bar - Restaurant by the poolGenuine Expedia guest review
Great hotel!!Genuine Hotels.com guest review
"Most Comfortable Beds EVER!!"
Great Hotel.. Super Clean... Staff very available and helpful.Genuine Expedia guest review
"Overall . . . excellent."
I truly enjoyed my stay. Upon checking in, I was dismayed to see that my Garden View Room view was almost totally obscured by a five story palm tree whose four foot wide fronds were almost plastered to my window. The Concierge, however, could not have been more accommodating in immediately moving me to a nearby room with a fabulous view. Everyone (with […] one small exception) working here was extremely courteous and tremendously helpful. The room was very nice & super clean, and I really enjoyed all of the music memorabilia decor that the Hard Rock is known for. A few words about Emack & Bolio's Marketplace (which is located on the first floor): on two separate nights of my stay, I purchased sandwiches here and was delighted to find that their ready made sandwiches tasted as though they had been just freshly made. Also, a great place to stock up on water, juice, snacks etc. I would definitely stay here again!! as well as recommend it to others. Read moreGenuine Expedia guest review
Convenient for our adventure to universal studios with great pool, but overpriced for the room. Our room had crack in sink, hair in shower and piece of glass in the room at check in. I expected top notch cleaning for rate charged. We could have stayed somewhere for half the price with same room. The includes express pass is nice to have, although most […] lines were not too long for the times we went to the park. Read moreGenuine Hotels.com guest review
We went for HHN at universal studiosGenuine Hotels.com guest review
"Nice hotel close to Universal parks"
Hard Rock Hotel was very nice! Rooms were clean and stayed very clean every day. The founds were very well kept and there were lots of activities for the kids by the pool. We were impressed by the walking distance to Universal. Not far at all! We were also thrilled with the included Universal fast passes the hotel gave us just for staying there! The […] only complaints we had were that the beds were pretty stiff. We imagined for the price the mattresses would be pillow top or at least somewhat softer than they turned out to be. Also, the air conditioning was an issue. The temp never got below 72 and for us that was a problem. We typically sleep with the temp in our house at 67-68. And yes, those few degrees make a difference. We also felt that for the price, some sort of breakfast should be included. Even if it was just prepackaged items and coffee. The only option was to purchase breakfast from the in house restaurant and the price was pretty steep. There is also a $20 per night parking charge to park your car in their parking lot. $27 if you use valet. I felt like that was also a bit of a stretch. We recommend this to others but definitely be ready to fork out the money. Read moreGenuine Expedia guest review
"Terrific location to enjoy Universal to MAX!"
The hotel staff was very friendly and helpful upon our early arrival. While a room wasn't ready, we were still able to purchase our tickets and get the express passes, store our bags and head out to the parks. They sent a text when our room was ready to check in and we didn't even have to go back to the front desk - our keys were already set for that […] room number - it was great. We stayed on the club floor and appreciated the extra amenities but really didn't get to use them as we wanted to maximize our time in the parks. The only negative was on the very ground floor when we came in late at night and again left early in the morning there was a horrible soured mop smell - obviously the cleaning staff had used old water and soured mops on the floors and it was pretty disgusting. Read moreGenuine Hotels.com guest review
"A VACATION. A TRUE VACATION"
You get what you pay for, and Hard Rock isn't pricey. I tell you what, follow me with the math. Let's say you want to stay at a hotel, to go over to Universal and Islands. Well, you can find a cheaper room, sure you can, but what else is there? The room can cost youuuu, let's say, 75.00 a night. Good. Hard Rock can double that. BUT, what are you getting […] for half the price? You still have to drive to and from the park, that's gas, and the parking, you have to pay parking. oh, and unless you have a taste for one hour or even two hour lines for a ride, you are gonna dish out a good amount of money for the EXPRESS PASS. I mean, if you are going to stay in a 2star hotel, drive yourself, take a bag of groceries, to wait in a two hour line, a total of six times, and a one hour line, six more times? more power to you. Stay at the Hard Rock, you can walk to CITY WALK, or you can take a water taxi, or get on the bike cabs for a tip. No gas. no parking fees, but Wait! It gets better, EXPRESS PASS is complimentary to Hotel Guests. $$$$$$. Compare the pillows and the bed to a 2star hotel, the stars are there for a reason folks. the view. Get in the elevator and you don't know who might be in there with you. so add it up... cheap hotel, leg work, or, HARD ROCK, and it's a vacation. It's about time the kids aren't the only ones who are in La La Land. and for what? 20 bucks or so? You get a food pass with beverage, and save yourself that "No I bring groceries." What?! Oh you genius travel Read moreGenuine Expedia guest review
Only stayed overnight. Hotel was clean, food was average. The staff was courteous.Genuine Expedia guest review
"This place rocks!"
My daughter and I stayed just one night, for a mini-vacay. We loved everything! Wish we could've stayed longer. We are a hard rock family (musicians) and we appreciated all the memorabilia on the walls and in the halls, the rock music playing throughout the hotel and the fact that you can rent a guitar to play in your room. Very cool! Love the theme […] that is carried throughout the hotel, right down the the guitar fountain out front. We will be back with the rest of our family for sure! Read moreGenuine Hotels.com guest review
"Had out room ready quickly and let us have a late"
Its a very nice hotel. It is easy access into universal by boat or walking. The staff is very friendly and the pool area is terrific !Genuine Expedia guest review
We checked in early the day of our overnight stay and were given early admittance and express lines for both days. It was a 5 min. walk to Universal Studios. Hotel is beautiful....great rooms and great pool.Genuine Hotels.com guest review
Everything was spectacular, from the customer service of the entire staff, to the quality of our rooms, and the entire hotel! We've stayed here three times now, and every visit has been met with the same outstanding service!Genuine Hotels.com guest review
"Vacation of a Lifetime"
We had always stayed further away from Universal, but decided to treat ourselves this year, as we haven't been able to get away for the past five years and the Hard Rock was well worth it. The accommodations, amenities and the short walk to Universal and the express line passes, made it all a great family trip.Genuine Hotels.com guest review
Fun pool with sand area and water slide. The Palm restaurant was excellent.Genuine Expedia guest review
"A Little Salty"
wE visited Orlando to celebrate my sons 30th BirthdaY AND GOT THE "Complimentary" Guitars sent to the room on our final night. We were instructed to leave the guitars in the room, as we did upon check out. I now have a $2,0000.00 charge on my credit card!!!!! Hope we can clear this up immediately.!!!!! Our visit was from Oct 2-6,2014. Otherwise, all […] was well. Could use a little more attention to detail from housekeeping! Read moreGenuine Hotels.com guest review
"Excellent and closest to parks!!!"
Great hotel and closest to Universal Studios. mjhhfktrijo jyghuh. hfcikk gvjjb bhhhjhdwduihfcjjn hgvbn ggjkuGenuine Expedia guest review
"Great Place to Stay, Had an awesome time"
My wife and I stayed here for 5 days to celebrate our 1 year wedding anniversary. From the time we got there we were impressed, and that help up the entire time we were there. Our floor had just been renovated under a week prior to our arrival and the design was very modern and cool. The Beach Club bar has some of the best service and food I've ever […] had at a hotel restaurant, and the pool has a built in legit water slide. They show movies almost every night by the pool and its a great spot for anyone to relax. You can walk to CityWalk and Universal Studios in about 4 mins from this hotel, and if you don't want to do that they run free water taxis from the hotel to Universal/Citywalk until 2am every day. Another huge plus is the Express pass for Universal parks that's included with staying there. you still need to buy park tickets but Google it up for a bit and you should be able to get a pretty good multi day deal. Overall, despite intermittent rain, we had a really great time together here, and would recommend this hotel to anyone considering visiting Universal Studios, or just need a nice place to hideout from the world and relax for a few days. Thanks again Hard Rock Hotel Orlando, we will be back! Read moreGenuine Hotels.com guest review
Check-in was long wait lines.....room was not ready. So waited some more. then had to get in line again. Music way too laud but good selections. Room was excellent as were the staff. Express pass was awesome and the boat to the park was good as well.Genuine Expedia guest review
Stayed one night during our honeymoon and it was greatGenuine Hotels.com guest review
"Perfect place for our annual family vaca"
Love the Hard Rock and and say that any more strongly. We come annually for a family vaca and to go to the Universal Parks. Apart from the convenience of location, the staff, quality and amentities are outstanding. In particular, the pool bar staff is second to none. Natasha, Hoover and Eddie were standouts as always, but have had great experiences […] with the entire staff. Read moreGenuine Expedia guest review
Service was excellent. Our requests were accommodated quickly. Great location. Newly remodeled with cool sleeker decor. Location couldn't be better. Only thing I would have changed would be the beach bar hours. It should be open later.Genuine Expedia guest review
"Quick walk to universal"
Stayed here several times....this time the service was not up to par...poor food in the hotel restaurant, waiting till 4:30 PM to have the room cleaned and long lines at checkout. Worth it though if your trip is to spend all your time at the parks because by staying here you get to use the express lines.Genuine Hotels.com guest review
"Closest hotel to Universal Parks"
Our stay was fantastic. The hotel was only a 5 minute walk to Universal Studios, the pool had a great slide for the kids and the ice cream was to die for!Genuine Hotels.com guest review
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