The hotel was comfortable, well located. At the beginning we have a situation with the reservation, but they worked it out to our satisfaction. We enjoyed our stay.Genuine Hotels.com guest review
"Efficiency apartment-hotel in Vancouver, BC."
I was in town for a convention (1 mile away downtown) and stayed at this efficiency hotel, which was reasonably priced and which has a refrigerator-freezer, microwave, stove, and plates, silverware, cups. I prefer to be able to eat some meals in peace and quiet and not waiting for service in a restaurant. There are several grocery stores nearby. The […] room was spacious, clean and quiet. The Robson Avenue #5 trolley stops across the street from the hotel and goes within a few blocks of the Canada Center downtown (Convention Center) and also near the end of the line of the light rail station from the Airport ("Canada line"). About 1 mile away is Stanley Park, with bike paths (several bike shops nearby rent bikes and helmets), and a shoreline walk, as well as an excellent Aquarium. The staff were friendly and helpful. In the basement are washers and dryers, but you need $3 in Canadian quarters to use them. A few blocks south of the hotel are several blocks of interesting looking places to eat where a lot of young adults hang out. Read moreGenuine Expedia guest review
We arrived about 8 pm. No one at desk, no bell to ring. Waited 10 minutes for someone to check us in. Put a sign on the desk or something that says "will return shortly". Staff not very friendly. Room was sufficient for our needs. The elevator was scary!! Old and rickety!! Check out was slick. Guy at desk called us a taxi and it came right awayGenuine Expedia guest review
"Location was great."
Great access to everything, the room was HUGE and included a full kitchen fully stocked with dishes and cookware. I would stay here again when in Vancouver.Genuine Expedia guest review
"Just an average"
The hotel staffs welcomed us with no smile. Just an average. The location is not too bad. Lots of restaurants and stores nearby. Grocery store, Safeway, is a few blocks away. The shower head looks saving water and did not give sufficient amount of water. We hear lots of noise from the street. (My room was at the street side on the 3rd floor.)Genuine Expedia guest review
Over-all was pleased with the hotel and staff. The night-time street noises were on the loud side with only single pane windows, but I would book again at this hotel.Genuine Hotels.com guest review
"Convenient to West End and Coal Harbor"
I was very pleased with the hotel, the rooms are really efficiency suites, with a functional kitchen and dining area, a large screen TV in a sitting room that is open onto the dining area, a clean no-frills bath room and a comfortable small bedroom. Especially nice was the small patio off the living room that enabled some fresh air and sun.Genuine Hotels.com guest review
"good place, great staff, need kitchen upgrade"
the pans and pots provided in the kitchen in the room were very old and worn out. wished they had some decent pots, pans. the experience was good. everything else seems decent.Genuine Expedia guest review
"good value for the right price"
The hotel was exactly as expected. Make sure to have your room face north (facing the bay). Great view, much less street noise. The one bedroom suite is roomy and larger than expected. I would stay there again. Location is close everything in the city.Genuine Hotels.com guest review
"Good hotel at good price for great location"
The hotel riviera is in a great location--walking distance to Stanley park, Coal Harbor and Granville Island and close to hundreds of restaurants. I was expecting the hotel to be dirty and/or a bit worn for the price, but was pleasantly surprised. The elevator is slow and the internet spotty, but those were minor inconveniences.Genuine Hotels.com guest review
we were promised a balcony and a view. We got no balcony, view to a parking lot, and could hear neighbors when they talked (thin walls). We had a "bachelor" suite, so maybe your experience would be better in other rooms. But we were pretty upset. Also, we threw sheets on the floor, but housekeeping merely folded it and put it back on (not changed). […] Location was great. Read moreGenuine Hotels.com guest review
"Great stay for the money, with awesome service!"
Myself and 3 classmates shared one suite for 6 days, and had an excellent stay! It was a little musty when we first got there, but after we opened the balcony door and aired it out a little, it was fine. And I am extremely allergic to mold and would not have been comfortable if there was any whatsoever! The owner and all of the staff were super helpful […] with where to go and what to do, answering any questions we had. They were wonderfully accommodating, when we needed something that was above and beyond normal good service. The location was excellent, an easy walk to all of down town, and the room was much larger than expected. There was plenty of room for the 4 of us without constantly tripping over each other. The elevator (like most of the other reviews say) is a little ancient, but never gave us any problems. If you are looking for location, space, and service, for a more than reasonable price this is an excellent choice! Read moreGenuine Hotels.com guest review
"Good hotel for a week"
We stayed 5 days in this hotel. It is like a small department, comfortable and at walking distance from some of Vancouver's touristic sites. Employees were kind and they were helping us with our tours.Genuine Expedia guest review
"Pass On This Hotel"
This is an old run down hotel they are trying to pass off as "renovated". I would only recommend staying here if you get it for a really low rate. Otherwise there are so many hotels in this Vancouver area to choose from that this hotel is certainly not worth the rate we paid. Also, we asked for a wake up call and didn't receive it leaving us rushed […] to get out of there to catch a train. Read moreGenuine Hotels.com guest review
"Old, run-down hotel"
This was the worst hotel experience that I've ever had. Extra charges for a crib, early check-in, baggage scale. W finally got into our room after 3 and went to put our kids to bed but the room wasn't clean yet and housekeeping was still working. At 9, we got a knock on the door from some people who were assigned to the same room; an apology call followed; […] then the manager called - unfortunately our kids were woken up by the continuous commotion. Once the rooms were worked out, the people next door started moving their luggage in - the walls were so thin that we were kept up until after 11. In the morning, I went out for coffee with one of the kids and when we returned i struggled with the front door while the hotel clerk just sat and watched. I will never stay there again. Read moreGenuine Hotels.com guest review
Staff offered great suggestions for food. Rooms were big and spacious. Great location. The bathroom shower did not have water hot enough for a long shower. Toilet broke.Genuine Hotels.com guest review
"decent hotel at a great location"
our stay was overall a good. The room is clean although could get a bit noisy at night. The bed was very comfortable. Overall worth the bang on the bucks.Genuine Hotels.com guest review
"Don't like the new changes."
They took down the drapes so now when the sun comes up the sun comes right into your room and wakes you up. We stayed early May and the sun came up around 5:15 waking me up. Who wants to wake up at five in the morning when you are on vacation??? Also, they are now charging for parking - they didn't before. I was surprised by this change. In addition, […] some of the hotel staff are completely clueless and have no idea what they are doing and take forever to get it done. You wait around forever and ever when you want to check in. Read moreGenuine Hotels.com guest review
"Best hotel to stay in Vancouver downtown"
This hotel is close to all good restaurants and the hotel staff are very friendly . I think I would probably stay here for my next visit The rooms are pretty good and spacious with free wifi and full kitchenGenuine Expedia guest review
"1 does not do justice to this hotel."
if you are Korean, you are in the middle of Korea town Vancouver. For family trip, never choose this hotel or downtown. In the night, lots of drunk people noise, especially DIRTY place you need to take rest without sound proof. Linen has stains. Room made up but not cleaned (I found dry grape on the bedside table which had a lot of dirts. No utencil […] in the Kitchen is usuable, filthy. Table is very old, sofa is old too and has lots of stitches. Simply speaking, I will pay more for a nearby cleaner hotel, or drive more from Burnaby than staying this hotel again. The only good thing is the guy at the loby is quite informative for nearby attractions. Read moreGenuine Hotels.com guest review
Sam (at the reception) was extremely helpful and caring. Service makes a big difference. so keep up the good work!!Genuine Hotels.com guest review
Response by Riviera on Robson Suites Hotel Downtown Vancouver Our concierge team is delighted to hear how much you appreciated their efforts. It was their pleasure to have been of assistance to you! The Riviera on Robson Suites Hotel.
I don't want to think about it any moreGenuine Hotels.com guest review
I'm not sure where they took the photos of the hotel online but the pictures are most defiantly not from this hotel. Was incredibly disappointed. Incredibly slow check in. Room was insanely hot when we arrived. Made the mistake of taking my shoes off.... resulting in black feet from dirty floors. Dated rooms with a stained couch. The bed was rock hard […] and incredibly uncomfortable. All I can say is the location is decent but not worth the money! Stay somewhere else. Read moreGenuine Hotels.com guest review
hotel was ok , full room with kitchen stove fridge ect ,,,what i did not like is the extra $25 that i had to pay for parking witch i think was a trap as no one mention it when i book it,,,and the extra $150 charge on my credit card for damage deposit witch i might or might not get backGenuine Hotels.com guest review
"Great location, ok hotel"
This hotel was in a great location in Vancouver (walking distance to downtown, yaletown, gas town, stanley park and granville island). Unfortunately, our room was very out dated and there were very obvious signs of use. The doors to each room would close as if slammed and we were continuously jolted from sleep as people went in and out of their rooms […] overnight. However the staff were all very professional and we saw it is a good option if you just need a clean place to stay at an affordable rate in Vancouver that is close to everything. Read moreGenuine Hotels.com guest review
Doors banging all night, partying and way over priced. Will never stay-recommend this placeGenuine Hotels.com guest review
Very friendly and helpful people working there. Hotel was super clean.Genuine Hotels.com guest review
"Sam the manager was amazing"
I made a mistake on the days I needed to book and Sam was so helpful in accommodating us. Our room was clean and the location to downtown Vancouver was perfect. I would definitely stay there again and recommend it to everyone. Thanks again Sam for the great stay.Genuine Hotels.com guest review
"bad bad bad"
I would never refer any one to Rviera on Robson, Smelly rooms, bad management, bad customer service, unclean room, dirty floor, parking area extremely dirty and full of dust. customer service not friendly. has no professionalism.Genuine Hotels.com guest review
"Great location. old hotel."
the location is good on walking street. the hotel seem old. the elevator is dead when I checked-in. the room is clean but the washroom's lock is not working. There is no heater in the room. The parking is too narrow with get charge $25 a night (I got one scratch on my car when I survey my car after I checked-out).Genuine Hotels.com guest review
We received what we expected.Genuine Hotels.com guest review
Clean rooms in a good location. Street noise is a bit of an issue but overall fairly impressedGenuine Hotels.com guest review
"Nice place good service gr8 location"
Stayed at the hotel for 3 nights. The staff as well as owner went above and beyond to ensure we like n enjoy our stay. Polite and helpful staff. The place is undergoing renovations but the team is doing a great job to make up for the inconvenience. Ideally situated in heart of downtown n very reasonably priced. Will certainly go back!Genuine Hotels.com guest review
"great service but room needed some TLC"
Amazing service and the location and cost where great, but the room looked like it had better days, some of the blinds where falling down and it looked like it needed some paint and some updatingGenuine Hotels.com guest review
The hotel is being renovated, the room was very large with kitchen, very clean. I like that they do not have carpet, good for those that has allergies..The windows are large for the sun that is rare, but brilliant. The location was great, close to nice restaurants, beach,...The staff was very helpful. The only problem is that elevator was not working. […] The only problem is that in Hotel.com information is included Parking free and it is not. Read moreGenuine Hotels.com guest review
located close to conventionGenuine Hotels.com guest review
Awesome place! I really rested and comforted at riviera hotel. Room is so clean and big for me. Hotel staffs are also kind.Genuine Expedia guest review
"Nice hotel in a good area"
The hotel staff were lovely and extremely helpful. They pointed out a few of the hotspot around the area and place to eat and shop at. The elevator was out, but we knew this prior to booking so wasn't an issue. Our room was clean and tidy but a tad worn. The kitchen is rather old and the bathroom was particularly small. Would consider staying again, […] especially if the lifts were operational Read moreGenuine Expedia guest review
"Great staff/depressing decor"
Staff are excellent. Friendly and helpful. Location is great. Close to park, lots of restaurants etc just outside the door. But the hotel itself is in need of a serious reno. It's the kind of place charles bukowski would have lived in. Run down,tatty, stained furniture. Pretty depressing.Genuine Expedia guest review
"Walking distance to all must see sights"
It was our second stay in this hotel and we will be back next year. Great location, good value for your money.Genuine Hotels.com guest review
"Nice and spacious"
Very spacious and clean. Too bad the elevator is not workingGenuine Expedia guest review
The room was huge, it was actually like an apartment. Furniture and kitchen were decent. No complains about room and equipment. Everything was clean. The problem was the elevator, it wasnt working and also, the room is noisy cause the A/c from the window. I travel a lot and I recomend this hotel for a short stay, low budget or party mode =) cheers.Genuine Hotels.com guest review
"10 Flights of stairs can ruin a hotel stay."
I thought the staff was inattentive and the 'regular' price of a room is ridiculously overpriced for what is offered.Genuine Hotels.com guest review
It is a place for bed and shower. The elevator was not working during my stay. I stayed on the 1st floor. 20 min walk from skytrain station or take bus no. 5 from City Center station. Close to Coal Harbour. Very low shower water pressure. You need to try your key card at least 3times before your door unlocks. I like the fact that there are fridge, microwave […] oven and stove in the room. They shut off the heater during the day unless you request them to turn it on. There's a thermostat in the room tho. Renovated in 2013 but it is very low quality Reno job. Very clean room and great value for downtown location. Read moreGenuine Hotels.com guest review
"Hotel at the heart of Vancouver Downtown"
It wasn't too bad when they informed me about the non functioning elevator. In fact they were honest about it. So I decided not to cancel my booking. What matters most is the courtesy of hotel staff and the maintained cleanliness during my stay in Vancouver.Genuine Expedia guest review
"close to US consulate"
Provided a close stay to where we needed to be.Genuine Hotels.com guest review
it was really nice customer service. nice view. crean room. I would come back again!!Genuine Expedia guest review
"Nice hotel .. But the staff was awful!!"
The hotel itself has some very nice Rooms.. But the desk staff and management went out of their way to be Unfriendly and unhelpful. Turning away our guest because apparently no one but registered guests are allowed to visit after 10 p.m. charging 28 dollars a night for parking with no breaks for multiple nights is totally unacceptable. my advice don't […] let the great rates fool you!! stay away from this place. Read moreGenuine Expedia guest review
"Mini hotel on shopping & eating Robson street"
The rooms are big like apartment suites in this hotel. Full kitchen and two queen beds, non-carpeted floor so it feels cleaner. The location is great for trying delicious yet inexpensive Japanese and Korea cuisines, and just a few blocks from the fun shopping on Robson. Walking distance to downtown, mall, movies and the Orpheum.Genuine Expedia guest review
"Did the job"
We stayed at this hotel because the price and location were great choices for us. The 2 queen room was huge compared to most hotel rooms and had a complete kitchen. However the kitchen area smelled musty and gave the whole room a funky odour although we got used to the smell. The furniture was pretty banged up, the baseboard heaters were creaky and […] the street traffic was loud. I expected the sound of traffic being on Robson street but what they don't warn you about is the annoying dinging sound made when people are crossing at the crosswalk. This might've only been noticeable for us because we were in the corner room closest to the crosswalk and had hangovers which made us susceptible to annoying noises. The bathroom was small but quite clean and did the job although if you like really hot showers you will want to look elsewhere. We had to turn the shower to the hottest it would go and even then it was lukewarm but bearable. I appreciated that the bed linens didn't consist of haggard comforters with mysterious stains but were rather perfectly white sheets. Read moreGenuine Expedia guest review
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