All hotels in Irving, Texas, United States of America
1 room, 2 adults
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4770 W John Carpenter Fwy, Irving, TX, 75063, United States of America, ‏‎855-238-1592
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4.1 / 5Excellent

Score breakdown (from 1,255 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.0
  • Comfort
    4.3
  • Condition
    4.0
  • Neighborhood
    4.0
5.0 / 5Outstanding
"Very convenient"
Very nice room and conveniently located to the airport.
Genuine Hotels.com guest review
1 night romance trip Jun 22, 2015
A Traveler
US
4.0 / 5Excellent
"Getaway"
Fantastic breakfast offered. Clean and comfortable bed. Located close to airport. I would stay here again.
Genuine Hotels.com guest review
1 night romance trip Jun 21, 2015
Jennifer
US
3.0 / 5Good
Booked a room for 4 people and when I got there they put me in a king bed with a love seat that did not fold out asked to be possibly moved to a double room and the guy at the front said uh I don't know what you want me to do about it so we slept 3 in the bed and I stayed on the floor I will not be going back
Genuine Hotels.com guest review
1 night family trip Jun 21, 2015
Colton
US
3.0 / 5Good
It was a place to stay while waiting for the arrival of my daughter from DFW and my later flight out of DFW. The bed was very comfortable and the shuttle was excellent and the driver very helpful on the way to the airport. We only stayed the afternoon and early evening
Genuine Hotels.com guest review
Response by Super 8 Irving/ DFW Apt/North
Dear Guest, Thank you for taking your time to review our hotel. We are very pleased you enjoyed our hotel while waiting for your daughter. Please may I mention that we greatly value your feedback as our guest and it is a pleasure to know that you enjoyed your overall stay at our hotel.
1 night family trip Jun 11, 2015
A Traveler
US
4.0 / 5Excellent
"Great stay."
Easy to get to. Great room. Comfortable bed. Friendly staff. Next to airport.
Genuine Hotels.com guest review
Response by Super 8 Irving/ DFW Apt/North
Hello Anne, Thank you for the kind review. We will pass along your comments to our great staff, they will appriciate the feedback. Please stay with us again soon. VJ -General Manager
2 night family trip Apr 17, 2015
Anne
US
5.0 / 5Outstanding
"Good Stay"
I enjoyed my stay. Rooms were very clean and breakfast was good.
Genuine Hotels.com guest review
Response by Super 8 Irving/ DFW Apt/North
Hello David, Thank you for taking the time to give us a WOW review. Our staff becomes motivated when guest thinks kindly of our operations. We are always updating our breakfast. Please visit us again soon. VJ - General Manager
1 night romance trip Jun 8, 2015
David
US
4.0 / 5Excellent
"Great value close to airport"
Great value for money! The executive rooms are large and clean. The bed is very comfy.
Genuine Hotels.com guest review
Response by Super 8 Irving/ DFW Apt/North
Hello Christian, Thank for taking the time to give us kind feedback. We have the best beds west of the Mississippi. Next time call front desk and reserve a room with vaulted ceiling. VJ - General Manager
1 night business trip Jun 11, 2015
Christian
US
5.0 / 5Outstanding
In and out in one night!! The shuttle service to and from the airport was excellent and so convenient!
Genuine Hotels.com guest review
Response by Super 8 Irving/ DFW Apt/North
Greeting Kimberly, Thank for taking the time to give us a perfect rating. Our hotel is very conviently located close to the DFW airport. Please visit us again soon. VJ - FM
1 night business trip Jun 10, 2015
Kimberly
US
5.0 / 5Outstanding
"motel 8"
Was very nice
Genuine Hotels.com guest review
Response by Super 8 Irving/ DFW Apt/North
Hello Peggy, Thank you for the perfect rating. Our team will realy appreciate your review. Please visit us again soon. VJ - General Manager
1 night family trip Jun 12, 2015
peggy
US
4.0 / 5Excellent
"Super 8 super deal!"
Clean rooms, very comfortable bed, the only thing I could complain about is the lack of local restaurants. I stayed there on two occasions for a total of 24 nights.
Genuine Hotels.com guest review
Response by Super 8 Irving/ DFW Apt/North
Hello Guest, Thanks for the great review. Our staff appreciate you staying with us. VJ - GM
11 night business trip Jun 1, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice place to stay"
Second time staying at this nice hotel. It is pleasant and very clean. Unfortunately sometimes the employees are not trained enough on customer service. On Sunday morning we made it to breakfast around 8:50 am, thinking that it was OK due to the fact it was Sunday. Well, the cleaning person came (I think she was unhappy with her own day) right at 9:00 am, while we were starting to eat she rushed us. Furthermore, she never asked if we were done serving or needed anything before she cleaned up, she seemed bother by the fact that WE asked if breakfast was over. She said: "it is 9:00 o'clock breakfast is over" :-(
Genuine Hotels.com guest review
Response by Super 8 Irving/ DFW Apt/North
Greeting Glenn, Thank your for the rating our hotel with 5 stars. We apologize for any inconvenience you experienced for the breakfast. We pride ourselves in being able to deliver great customer service but we dropped the ball this instance. Your feedback will better our hotel. Thank you very much for the review and safe travels! VJ - General Manager
2 night family trip Jun 5, 2015
Glenn
US
4.0 / 5Excellent
Was pleasant and comfortable. Easy to find and convenient for the airport
Genuine Hotels.com guest review
Response by Super 8 Irving/ DFW Apt/North
Dear Guest, Thanks for the great review. Our hotel is located very close to several attraction - Grapevine Mills mall, Studios at Los Colinas, DFW airport... Please visit us again in the future. VJ- General Manager
1 night romance trip Jun 9, 2015
A Traveler
US
3.0 / 5Good
"Weekend stay"
We booked a weekend stay so we could visit our family in Irving. The hotel is very minimal. We only slept there so it worked ok for us.
Genuine Hotels.com guest review
Response by Super 8 Irving/ DFW Apt/North
Hello Traveler, Thank you for taking the time to review our hotel. Please visit us again soon. VJ-General Manager
2 night romance trip Jun 7, 2015
A Traveler
US
5.0 / 5Outstanding
"Excellent customer service"
The staff was very courteous and helpful. My son was in a wheel-chair and was able to manage himself in the room although it was not a handicap room. The handicap room had only one bed and we wanted two beds because our grand son was staying with him. However things worked out OK. Over-all we had a good three nights stay, also the breakfast was OK too.
Genuine Hotels.com guest review
Response by Super 8 Irving/ DFW Apt/North
Greetings Marjorie, Thanks for the wow rating. It was our pleasure to serve you. GM - VJ
3 night family trip Jun 5, 2015
Marjorie E
US
4.0 / 5Excellent
"Good value"
Very pleasant, good location, well worth the cost.
Genuine Hotels.com guest review
Response by Super 8 Irving/ DFW Apt/North
Dear Guest, Thank you for your feedback. Your comment will be shared with our staff. VJ- GM
3 night trip Jun 6, 2015
A Traveler
US
5.0 / 5Outstanding
"Will stay again."
Nice breakfast, room was nice for the short time we were there.
Genuine Hotels.com guest review
Response by Super 8 Irving/ DFW Apt/North
Hello Thomas, Thank you for giving the perfect rating. We constantly upgrade our breakfast and staff will will appreciate your comments. VJ - GM.
1 night romance trip Jun 6, 2015
Thomas
US
4.0 / 5Excellent
"3 comfortable nights"
The room was nice and clean, the breakfast was good but get there early,they did run out of things and it took awhile to refill, the staff was really friendly and they had a really good selection of restaurant menus that delivers in the lobby. The value for the price was great. The one strange thing was that every morning around nine-thirty the room would shake,maybe some type of machinery they were running?
Genuine Hotels.com guest review
Response by Super 8 Irving/ DFW Apt/North
Hello Richard, Thank your for taking the time to giving us a review. We will forward the comments to the breakfast staff and will look into the viberation issue. Looking forward to seeing you again soon. VJ - GM.
3 night romance trip May 28, 2015
richard
US
5.0 / 5Outstanding
"great beds"
great location they have the best beds
Genuine Hotels.com guest review
Response by Super 8 Irving/ DFW Apt/North
Hello Darren, thanks for leaving us a review. We appreciate the 5 stars and enjoyed hosting you!
1 night family trip May 28, 2015
darren
US
4.0 / 5Excellent
"Good deal!"
Convenient stay.
Genuine Hotels.com guest review
Response by Super 8 Irving/ DFW Apt/North
Hello Jose, thank you for your recent stay and review. We enjoyed hosting you and hope you return again soon! Have a great summer!
1 night romance trip May 23, 2015
Jose
US
4.0 / 5Excellent
"Has been a good value - price went up though"
I stay here quite often due to repeated business trips to the area. Beds are VERY comfortable. Rooms are a bit run down, but the good quality of their beds and the good complimentary, plain (not fancy) breakfast makes up for the fact that the bathrooms, elevator and breakfast area off the lobby all need repair / work. Clarification: The room bathrooms are clean - just run down; bit banged up
Genuine Hotels.com guest review
Response by Super 8 Irving/ DFW Apt/North
Dear Guest, Thank you for taking the time to review our hotel. We appreciate your candid feedback, we look into the bathroom issue. Please visit us again soon. VJ- GM
4 night business trip May 18, 2015
A Traveler
US
3.0 / 5Good
"Close to the airport."
We stayed here before an early flight. This hotel was just down the street from where we securely parked our car. A very good value. Our room was recently refurbished. We will stay here again.
Genuine Expedia guest review
Response by Super 8 Irving/ DFW Apt/North
Jimmy, Thank you for taking time to write us a review and share your wonderful experience with us. I am so glad to hear that you had a wonderful stay with us and very pleased that our staff did their job leaving such a positive impression during your stay. It is the highest badge of honor when a guest are extremly satisfied and we thank you. I will personally pass your kind words to our entire staff. We look forward to welcome you back on your next trip to Dallas Fort Worth Metroplex. Sincerely, Arpan Patel Director of operations.
Other trip May 28, 2015
Jimmy
US
4.0 / 5Excellent
"Good hotel"
I was stranded at DFW airport for a few days due to the recent nasty weather in Texas and desperately needed a convenient place to crash for a night and this hotel was perfect for that. The hotel runs a shuttle to and from DFW (they just require at least 30mins notice). The location is convenient, safe, clean, and comfortable. They have free wifi in the rooms and continental bfast in the morning. This hotel is everything you could ask for when you're stranded at DFW and need a safe haven for a few hrs. I'd certainly stay here again if I was ever in the same position.
Genuine Expedia guest review
Response by Super 8 Irving/ DFW Apt/North
SH, Thank you for the review! I'll make sure our staff receives the recognition they deserve. Hope to see you soon! Kind Regards, Arpan Patel Director of operations
Other trip May 28, 2015
SH
US
4.0 / 5Excellent
"Texas Nana & Grandpa."
We were impressed that we didn't hear the aircraft flying over with DFW Int'l being just behind us. Our bed was clean and very comfy. The huge TV was great also!
Genuine Hotels.com guest review
Response by Super 8 Irving/ DFW Apt/North
Anita, Thank you for your feedback. We take our guest feedback comments very seriously and always strive to provide comfortable and friendly accommodations, also we have the best beds in town. We appreciate your nice comment regarding our staff and hotel. Hope to serve you again soon. Arpan Patel Director of operations.
2 night trip May 23, 2015
Anita
US
5.0 / 5Outstanding
"Very Impressed"
We arrived late and the clerk was very courteous and helpful. He was just getting off duty. We had to print boarding passes and sign up for the early shutle for the next morning. He told us he would have a hot breakfast the next morning a little before 6:00. We were able to have a great breakfast before our shuttle came at 6:30. The room had a great bed and pillows plus a nice couch. Couldn't have been more pleased and was very impressed with the desk clerk.
Genuine Hotels.com guest review
Response by Super 8 Irving/ DFW Apt/North
Greeting Jane, Thank you for staying with us and for sharing your review. We are delighted to learn that you enjoyed your experience! Our staff are honored by your compliment, and they are glad they could make your stay special. We hope to have the pleasure of welcoming you back soon. Arpan Patel Director of operations
1 night romance trip May 17, 2015
jane
US
4.0 / 5Excellent
"It was ok"
I reserved a Executive King Suite but when we got there, they didn't have any Kings so they put us in a double queen room. Then, the front desk clerk charged us saying that I didn't pay for the room at the time of booking. I told him that I'm pretty sure i was charged but gave him my card anyways. As I'm signing the receipt, I noticed they pulled up the wrong confirmation! So I was charged twice. He was nice about it and apologized for the mistake but it was a bit frustrating. I usually like this hotel so I don't know what was going on.
Genuine Hotels.com guest review
Response by Super 8 Irving/ DFW Apt/North
Dear Guest, We are very pleased that you enjoyed your stay with us. Thank you for the review. Our team strives to achieve excellent customer service so we applogize for the bookkeeping error. Best regards, Arpan Patel Director of operations.
1 night romance trip May 17, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice hotel."
I forgot my shoes in the room after check out in earlier in morning and I was able to recover it stored for me to pick it up.
Genuine Expedia guest review
Response by Super 8 Irving/ DFW Apt/North
Thank you so much for sharing your positive experience here with us at Super 8 DFW Airport North. We truly appreciate your feedback. We are extremely glad that you enjoyed your stay and our hotel. I will be certain to share your feedback with our entire team. I know they will be thrilled to know that they were able to create a memorable experience for you. We look forward to have you again during your next visit in Dallas Fort Worth Metroplex. Sincerely, Arpan Patel Director of operations.
Other trip May 21, 2015
A Traveler
US
5.0 / 5Outstanding
Very helpful and friendly staff. I would definitely recommend this hotel to a friend.
Genuine Expedia guest review
Response by Super 8 Irving/ DFW Apt/North
Dear Guest, Thank you for the review! I'll make sure our staff receives the recognition they deserve. Hope to see you soon! Kind Regards, Arpan Patel Director of operations
Other trip May 21, 2015
A Traveler
US
3.0 / 5Good
"No Frills"
Very plain hotel, no frills
Genuine Hotels.com guest review
Response by Super 8 Irving/ DFW Apt/North
Todd,Thank you very much for your review! We appreciate you taking the time to share your thoughts with us and we hope you'll visit again soon. Thank you once again!
1 night business trip May 13, 2015
Todd
US
3.0 / 5Good
"comfortable but not the best"
Unprofessional staff! Lazy but Carlos was excellent!! Great customer service!!
Genuine Hotels.com guest review
Response by Super 8 Irving/ DFW Apt/North
Dear Guest, Thank you for sharing your comments reagarding your recent stay. Our aplologies that the staff did not serve you professional. We are glad we were able to get the matter resolved by Carlos. Thank you for staying with us.
1 night trip May 8, 2015
A Traveler
US
4.0 / 5Excellent
"satisfied customer"
Nice stay .. Great budget hotel.
Genuine Hotels.com guest review
Response by Super 8 Irving/ DFW Apt/North
Thanks for choosing to stay with us. I'm glad you enjoyed the hotel and I hope we'll see you again soon.
4 night trip May 8, 2015
A Traveler
US
4.0 / 5Excellent
"Excellent value, great room."
This hotel was incredibly reasonable in terms of price. It was very clean, with the exception of the bath tub. The shower curtain needed to be changed or cleaned, and there was a ring on the edge where someone's shampoo or shower bottle had been sitting. Overall, though, it was a very positive experience. The rest of the room was very clean, and the bed very comfortable.
Genuine Hotels.com guest review
Response by Super 8 Irving/ DFW Apt/North
Barbara, On behalf of the staff and management team, I would like to thank you for taking the time to leave us a review. Your feedback is important for us and help us continuously better our service. Upon your next visit, we will make sure that the bath tub is squeaky clean! Sincerely, Arpan Patel Director of Operations
1 night family trip May 10, 2015
Barbara
US
5.0 / 5Outstanding
"Great value for money"
Nice, clean room. Good shuttle. Good breakfast. Great for one night between flights.
Genuine Hotels.com guest review
Response by Super 8 Irving/ DFW Apt/North
Carole, We appreciate you taking the time to leave us a review and hope to see you again soon! Sincerely, Arpan Patel Director of Operations
1 night romance trip May 9, 2015
Carole
US
3.0 / 5Good
Although we have stayed in fancier hotels but couldn't beat the package price this hotel offered. It had everything 4 or 5 star hotels do such as micro, fridge, nice TV, daily laundering, comfortable beds, coffee pot, iron, hair dryer and good customer service. Our bathroom door squeaked real loud but called the front desk and they sent someone to fix it right away. I gave a rating of "3" for hotel conditions only because one of the walls in our room needed a little paint job and maybe the furniture was a little dated, but didn't spend much time in our room anyway. One little thing my husband mentioned was it got a little loud at night because it's close to the freeway but that didn't bother me.
Genuine Expedia guest review
Response by Super 8 Irving/ DFW Apt/North
Dear Traveler, Thank you for choosing Super 8 DFW North. We try to keep out hotel in the best shape possible to insure a great stay for our guests. I will share your comments with our housekeeping and maintenance team to make sure we fix any issues that you may have a grievance with. Thank you again and please give us another shot when you're in town again. Enjoy your summer! Sincerely, Arpan Patel Director of Operations
Other trip May 10, 2015
A Traveler
US
5.0 / 5Outstanding
"Shuttle sevice needs to be planned ahead"
The only problem that I had was when arriving at the airport, there was no way to contact the hotel to let them know that I needed shuttle service. Without a US phone it was very difficult but the hotel was wonderful about things when I was able to reach them. A wonderful stranger contacted them for me. The breakfast was outstanding.
Genuine Hotels.com guest review
Response by Super 8 Irving/ DFW Apt/North
Dear Helene, Thank you for taking the time to leave us a review. We are happy that you enjoyed your stay and the breakfast. We will take your comments into consideration for future references. Please come back and see us soon! Sincerely, Arpan Patel Director of Operations
1 night trip May 6, 2015
Helene
US
3.0 / 5Good
"Hotel.com vs super 8 communications"
I was guaranteed pickup from love field but once arrived at 9:30 pm was told not so. Between hotel.co who called the hotel and it was in the reservation noted I wasted time and incurred Supershuttle cost and sleep . If really can't guarantee then don't tell customers that you can
Genuine Hotels.com guest review
Response by Super 8 Irving/ DFW Apt/North
Dear Brenda, Thank you for taking the time to leave us a review. We apologize for the miscommunication. We will work with our management team and Hotel.com to ensure that this does not happen again. Please come back and see us again! Sincerely, Arpan Patel Director of Operations
1 night trip Apr 6, 2015
Brenda
US
5.0 / 5Outstanding
"Great Hotel"
This hotel was great had everything you would need on a vacation, a lot of places within walking distance highly recommend
Genuine Hotels.com guest review
Response by Super 8 Irving/ DFW Apt/North
Thanks for your 5 star review, I am so happy that you enjoyed your stay. Our team is committed to delivering an exemplary guest experience. Please come back again soon.
4 night trip May 2, 2015
A Traveler
US
5.0 / 5Outstanding
"Excellent value. Highly recommend!"
Outstanding. Hotels in this price range are a crapshoot, even within a brand. Not all Super 8's are created equal. I was thrilled with this one, however. Very good service. Very clean. Breakfast was excellent for free hotel fare.
Genuine Hotels.com guest review
Response by Super 8 Irving/ DFW Apt/North
Robert, We're glad you enjoyed your stay. We hope to welcome you back for another enjoyable experience in the future.
1 night business trip May 4, 2015
Robert
US
3.0 / 5Good
"Decent stay"
The room was nice but the hallway smelt like mildew. Over all it was a good stay.
Genuine Hotels.com guest review
Response by Super 8 Irving/ DFW Apt/North
Dear Megan, Thank you for taking the time to leave us a review. We are glad you enjoyed your stay. I will share your comments with housekeeping and the maintenance team to make sure this issue is resolved. Please visit us again soon! Sincerely, Arpan Patel Director of Operations
1 night family trip Mar 28, 2015
Megan
US
5.0 / 5Outstanding
"Great room - be ready to tip the shuttle driver."
Very clean, nicely furnished room - seemed worth twice the price I paid. Highly recommend. Airport shuttle - please expect to tip the driver, they were nice when I used the shuttle.
Genuine Hotels.com guest review
Response by Super 8 Irving/ DFW Apt/North
Dear Brice, Thank you for taking the time to leave us a review. I will share your comments with our staff, they will be so delighted to hear that you enjoyed your stay. We look forward to seeing you again soon! Sincerely, Arpan Patel Director of Operations
1 night trip with friends May 3, 2015
Brice
US
5.0 / 5Outstanding
"Great Rooms"
Nice updated rooms, staff is excellent and really is welcoming, shuttle service to and from the airport, and a great complimentary breakfast with fresh brewed coffee..............I definitely would stay there again!
Genuine Hotels.com guest review
Response by Super 8 Irving/ DFW Apt/North
Dear Maurene, On behalf of the staff and management team, we would like to thank you for taking the time out to leave us a review. We hope to see you again soon! Sincerely, Arpan Patel Director of Operations
1 night romance trip Apr 30, 2015
Maurene
US
5.0 / 5Outstanding
"Very Pleased"
This hotel was clean and VERY comfortable and the rooms very modern and clean. The staff was friendly to. I used the airport shuttle and had no problems. It's a shared shuttle with other hotels but was right on time. I took advantage of using the delivery menu in the room and the service was excellent and on time and food was good.
Genuine Hotels.com guest review
Response by Super 8 Irving/ DFW Apt/North
Dear William, We are glad that you enjoyed your stay. The staff and management team will be happy to hear that you had a good experience. Thank you for taking the time out to leave us a review. We hope to see you again soon! Sincerely, Arpan Patel Director of Operations
1 night trip Apr 28, 2015
William
US
5.0 / 5Outstanding
"Park and Fly"
Stayed one night and used the park and fly service. Room was clean and comfortable. Check in was easy rooms were ready. Staff was helpful and friendly. Shuttle service to and from DFW was right on time. Would definitely use this hotel again.
Genuine Hotels.com guest review
Response by Super 8 Irving/ DFW Apt/North
Dear Guest, We are very pleased to know that you enjoyed your experience with our team and the hotel. We invite you to return for another great stay in the future. Sincerely, Arpan Patel
1 night trip with friends Apr 25, 2015
A Traveler
US
3.0 / 5Good
"Great value, lobby air is not fresh"
Multistates reunion
Genuine Hotels.com guest review
Response by Super 8 Irving/ DFW Apt/North
Phetsamone, I am sorry that we were not able to provide you a stay that better suited your needs; I will definitely take your feedback and share with our staff. I am confident we will be able to learn from this experience and make ourselves better. Please visit us again soon. Thank you, Arpan Patel - Director of operations.
1 night romance trip Apr 22, 2015
Phetsamone
US
4.0 / 5Excellent
"Super 8 is Great"
Room was very clean, bed was very comfy and free breakfast was hot and good.
Genuine Hotels.com guest review
Response by Super 8 Irving/ DFW Apt/North
Thank for staying with us & we appreciate your our staff appreciate your kind words. Please stay with us soon. Thanks, Arpan Patel.
1 night romance trip Apr 25, 2015
A Traveler
US
4.0 / 5Excellent
"Stop looking and book this one!"
stayed before flight out of DFW. was VERY pleasantly surprised at the cleanliness of the hotel. Yes it is basic, not the Hilton, but we stayed on 3rd floor in king suite, clean comfortable and the front desk was friendly and knowledgeable. Shuttle to DFW was on time. Only bad thing is for those without a car the only place to eat (besides the offered breakfast) is the Burger place a few blocks down, if we had a car there were more places nearby. i will stay here again!
Genuine Hotels.com guest review
Response by Super 8 Irving/ DFW Apt/North
Thank you for sharing your review. We invite you to return to the hotel the next time that you journey to DFW for another great experience.
1 night romance trip Apr 20, 2015
A Traveler
US
3.0 / 5Good
"Last minute booking"
I had to stay here last minute after a flight cancellation by American Airlines. I had an Expedia hotel voucher, which made this one cheaper. Without that, I don't think the hotel was worth the listed price.
Genuine Expedia guest review
Response by Super 8 Irving/ DFW Apt/North
Thank you for staying with us recently and taking time to review your stay. I do appreciate your comments and f eeback. Thank you . Arpan Patel Director of operations
Other trip Apr 28, 2015
K
US
3.0 / 5Good
"Close to airport, good rate but updates needed"
Shuttle service from airport was nice. Bed was comfortable but the bathroom had a sewer smell. Needs some updating. Otherwise, good breakfast for a reasonable price.
Genuine Hotels.com guest review
Response by Super 8 Irving/ DFW Apt/North
Good Morning Katherine, Thank you for your candid comments regarding your recent stay at our hotel. Please accept my sincere apology for not exceeding your expectations. We are adderessing your concerns with the appropriate team leader and will be making corrections immediately. I appreciate your feedback and assure you that we will be able to provide the product and service you expect and deserve on your next visit in DFW metroplex . Kind Regards, Arpan Patel - Director of operations
1 night romance trip Apr 24, 2015
Katherine
US
2.0 / 5Fair
"Run down at the heels"
This hotel needs some serious freshening up! The night staff was a nice guy but he didn't volunteer the information on how to get back to the hotel via shuttle after our trip. Also was disappointed to find a fee per night for parking the car that was not obvious when I booked the hotel.
Genuine Expedia guest review
Response by Super 8 Irving/ DFW Apt/North
Dear Traveler,Thank you for taking the time to provide valuable feedback about your experience at our hotel. We regret to hear about your disappointment with our hotel and we apologize that we fell short on your expectations. The feedback we receive from our valued guests, like you, enables us to target areas that needs improvement. We hope you will give us another opportunity to provide the exceptional service that our Super 8 is known for and to show you how great our hotel is. Your satisfaction are very important to us. Sincerely, Arpan Pate Director of operations.
Other trip Apr 26, 2015
Donna
US
3.0 / 5Good
"Would Stay Again in Irving..."
It was exactly what I expected it to be: the property was a little older, but kept in pretty-good condition; no frills; close to major highway, which made for somewhat "boring" surroundings :-), but it was in easy reach of just about anything I needed and anywhere I needed to be. Front desk personnel were nice; they even allowed me to check in a little early (1pm), which was nice since my flight actually landed at 7 in the morning. I didn't try the breakfast, so I can't rate that, but for roughly $60 a night (after all taxes/fees), it was perfect for my needs. I would stay again. Only one con: the bed was hard as a rock, but I found a way to sleep in a cool, quiet room just the same.
Genuine Hotels.com guest review
Response by Super 8 Irving/ DFW Apt/North
Maureen,Thank you for taking the time to provide some valuable feedback about your most recent stay at our hotel. While we are thrilled that you enjoyed much of your stay, we regret that not every aspect about your experience was perfect. Please know that we take your comments very seriously, and we will look into the matter to see what further investment is needed to ensure that your next stay with us is much better than before. We look forward to have you on your next visit to Dallas/Fort Worth area. Sincerely, Arpan Patel - Director of operations
3 night business trip Apr 17, 2015
Maureen
US
5.0 / 5Outstanding
"Pleasantly surprised"
I booked this hotel because of the price, but then was really worried it wouldn't be nice. It was a total surprise! The room wasnt huge, but there was plenty of room for my husband, son, & me. It was updated & very nice. & even though planes were flying over constantly, we couldn't hear them which was nice. Will definitely stay here again!
Genuine Hotels.com guest review
Response by Super 8 Irving/ DFW Apt/North
Chelsea , It is hard to beat a 5-star review! We have found the only way is by having a 5-star guest like you! We believes a great stay and a dedicated hotel team make a perfect pair. We hope to see you soon. Arpan Patel - Director of operations.
2 night family trip Apr 21, 2015
Chelsey
US
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