All hotels in Keystone, South Dakota, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereMt Rushmore 321 Swanzey St, Keystone, SD, 57751, United States of America, ‏‎855-239-9222
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4.4 / 5Excellent

Score breakdown (from 323 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.4
  • Comfort
    4.4
  • Condition
    4.4
  • Neighborhood
    4.4
1.0 / 5Poor
"Mountain Lion Near Hotel, walking Around"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
This hotel is incredibly nasty, I would not recommend anyone who is interested in getting a good nite sleep in comfortable bed to get this. No gym, the hotel is very dated and not gym. Lots of nasty people that belong in a horror movie around this place.. Did forget to mentioned that I walked out my hotel and a mountain lion greeted me. Yes folks a mountain Lion. Have little kids, let me advise do noooootttt bring your kids here or small pets for that matter.
Genuine Hotels.com guest review
1 night business trip Oct 8, 2014
luis
US
4.0 / 5Excellent
"October"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Only stayed one night, wish we had longer. Great location, very nice room with frig and microwave. Breakfast was crowded go early.
Genuine Hotels.com guest review
1 night trip Oct 7, 2014
A Traveler
US
5.0 / 5Outstanding
"Holiday Inn Express--always excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Everything was excellent!
Genuine Hotels.com guest review
1 night romance trip Oct 3, 2014
Thomas
US
5.0 / 5Outstanding
"Good Place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
It was close to town and to Mt. Rushmore. The room was comfortable and clean. The hot breakfast was very good.
Genuine Hotels.com guest review
2 night trip Oct 6, 2014
A Traveler
US
5.0 / 5Outstanding
"Fun at the Holiday Inn-Keystone,SD"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The gals at the desk were so informative and friendly. My husband needed a more comfortable chair in the room and they brought a chair up to our room. We could not do much walking so the girls advised us to Mount Rushmore, the Needles drive, and Spearfish canyon. We really enjoyed the scenery!! Also, the hot breakfast, especially the warm cinnamon rolls, were wonderful each morning! We really enjoyed the hospitality!!
Genuine Hotels.com guest review
4 night romance trip Oct 2, 2014
Betty
US
4.0 / 5Excellent
"Nice hotel. It was close to Mount Rushmore."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The breakfast was good and the staff were nice. The room was clean.
Genuine Expedia guest review
Other trip Oct 8, 2014
A Traveler
US
5.0 / 5Outstanding
"Family trip to Mt.Rushmore- Nine happy people"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
There were nine of us that went to Mt. Rushmore after a family Wedding. We enjoyed Rushmore and especially our stay at this wonderful Holiday Inn. The room was very spacious beds very comfortable. We enjoyed the pool and Jacuzzi and the breakfast in the morning was very tasty. Overall our family enjoyed it very much and would stay there again if we went to Rushmore. Thank you for a very pleasant stay.
Genuine Hotels.com guest review
1 night family trip Sep 28, 2014
Frank
US
5.0 / 5Outstanding
"Great place!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Came to SD to visit Mt Rushmore. Loved your hotel...I'm so glad I chose it. I have always likes Holiday Inn Express ....great bedding,clean,friendly service but I really enjoyed your place! The lobby and décor were so inviting and gave us a flavor of the region. Unfortunately I probably will never be back to your area but I would recommend you to friends visiting SD. Thanks for making our trip more enjoyable!
Genuine Hotels.com guest review
1 night romance trip Sep 28, 2014
carol
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location, clean, beds/pillows comfortable, breakfast good, employees very polite/friendly. Definately recommend.
Genuine Hotels.com guest review
1 night trip Sep 23, 2014
Kelly
US
5.0 / 5Outstanding
"It was a very good location for all of the sights"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
I had a great time and the people were great everywhere i went.
Genuine Hotels.com guest review
5 night trip Sep 16, 2014
eldon fields
US
5.0 / 5Outstanding
"Great location, exceptional staff!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had a most enjoyable stay from cookies at check in to finding us another room when we decided to stay an extra day. The hotel was within walking distance to many attractions, rooms were spacious and very clean. Great suggestions for dining. Will definitely return!
Genuine Expedia guest review
Other trip Sep 22, 2014
Susan
US
5.0 / 5Outstanding
"Keystone Adventure"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Motel was perfect location. Walking distance to everywhere in Keystone, but not on the strip. Far enough away to be quiet. Only down side was the wireless internet was very patchy, but not in room enough to really matter.
Genuine Hotels.com guest review
4 night family trip Sep 5, 2014
Russell
US
4.0 / 5Excellent
"Overnight After Mt. Rushmore"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Has a pleasant stay. Within waking distance of restaurants in-town.
Genuine Hotels.com guest review
1 night family trip Sep 3, 2014
A Traveler
US
5.0 / 5Outstanding
"great location and Keystone folks friendly"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Breakfast average, but then, it is free. Friendly staff. Great rooms. Would definitely stay again! Very short drive (10 minutes) to Mount Rushmore.
Genuine Hotels.com guest review
2 night trip Sep 9, 2014
arlene
US
4.0 / 5Excellent
"close to all must-see sights"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Comfortable
Genuine Hotels.com guest review
2 night family trip Sep 5, 2014
A Traveler
US
5.0 / 5Outstanding
"convient location, lovely little town"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice décor in keeping with the area, friendly staff, very clean. Breakfast could use some improvement.
Genuine Hotels.com guest review
3 night trip with friends Sep 1, 2014
A Traveler
US
5.0 / 5Outstanding
"fantastic!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My wife and children were taking summer vacation and driving across America and therefore trying to budget the trip accordingly. I stay at Holiday Inn whenever I can and am usually not disappointed. That being said, this particular Hotel was fantastic all the way around! Great location, (two miles from Mt Rushmore and close to shops and restaurants) price and amenities! I would definitely stay here again! P.S. we ate lunch at Cruizzers and was not disappointed.
Genuine Expedia guest review
Response by Holiday Inn Express & Suites Mt. Rushmore
We are so delighted that you folks enjoyed your time with us here at the Holiday Inn Express In Keystone, SD. We appreciate you taking the time to provide us feedback. We do hope that you will stay with us again in the future.
Other trip Sep 7, 2014
A Traveler
US
5.0 / 5Outstanding
"Perfect Hotel for Exploring Black Hills & Badlands"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We stayed 8 nights and enjoyed every minute. The location of the hotel is strategically perfect for day drives to Mt. Rushmore, Crazy Horse, the Blackhills, Custer State Park, and even Devil's Tower Wyoming. There are many other places that are possible as well. The staff at this hotel (especially B---y) made us feel like family. Always a pleasant greeting, and going out of their way to make our stay comfortable. No hesitation to recommend the Holiday Inn Express in Keystone, SD.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Mt. Rushmore
We here at the Holiday Inn Express in Keystone were delighted to hear that you had such an enjoyable stay with us. We are pretty centrally located here in the Beautiful Black Hills for all the surrounding attractions. Our staff tries to make everyone feel like they are a part of our wonderful family. Becky is a new edition to our staff, and she has been so wonderful with the guests. We would love to have you folks as guests again in the future.
8 night family trip Aug 15, 2014
Brian
US
5.0 / 5Outstanding
"Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had a lovely stay at the Holiday Inn! The continental breakfast was great and Becky was one of the top customer-service oriented individuals I have ever met. Front desk staff was also very helpful in printing out directions for me as well as recommending restaurants in the area. The beds were comfortable and the location was great (for walking). I would definitely recommend your property!
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Mt. Rushmore
Dear great hotel, thank you so much for taking the time to write us a review. We were delighted that you enjoyed the breakfast, and the excellent customer service. A comfortable bed completes any stay. We were pleased that you liked our location as well. We hope to see you again in the near future, and thank you again for your time.
6 night business trip Aug 19, 2014
Amie Corliss
US
4.0 / 5Excellent
"Nice hotel, close to Mount Rushmore"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
We stayed here four nights, and used it as a base to see Mount Rushmore, Custer National Park, the Badlands. The room layout was good, plenty of space, but our room was dark and the decor was dark. I thought the bed was comfortable enough, but my companion complained about the mattress. We agreed that the sheets seemed worn and of low quality. The front desk staff was excellent--room ready on time, gave good driving directions and advice about routes, good meal recommendations. The breakfast was OK, and the breakfast staff worked hard to keep items replenished and tables cleaned. We did pay quite a bit more for our room than nearby hotels were advertising--not sure whether the quality was the same.
Genuine Expedia guest review
Response by Holiday Inn Express & Suites Mt. Rushmore
We appreciate you taking the time to review our property. We are centrally located in the Black Hills for all your attractions. We apologize if your room was too dark, and it varies depending on which side of the hotel you are on. The street side does get more sun exposure. We have been going threw our linens with our laundry staff and will continue to do so and we appreciate you bringing this to our attention. Our new breakfast bar staff really hustles when it gets busy, and are on top of everything. We do apologize if any part of your stay did not meet your expectations. We hope this won't deter you from visiting us again, and we appreciate all the feedback you and your family have provided.
Other trip Aug 25, 2014
A Traveler
US
3.0 / 5Good
"Great location!"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    5.0
An older hotel that has been remodeled but still has old bones. Great location in downtown Keystone.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Mt. Rushmore
Thank you for taking time to review our hotel. We refurnished all of our rooms this spring and are constantly updating something in the hotel. We have a wonderful location not far from the hustle bustle of the main boardwalk. We do hope that you will stop by and see us if you are in the area in the future.
2 night family trip Aug 21, 2014
Jeff E.
US
5.0 / 5Outstanding
"Keystone is best place to stay for Mt Rushmore"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel breakfast is excellent for a contenental. Desk staff very helpful and friendly and accomodating. Location right in town for easy walking. 10 minuite drive to Mt Rushmore. Worth getting up early to catch first sunlight on the faces, then back to town for breakfast at Peggy's Place. ps don't miss crazy horse; the vision and committment to this project is inspirational.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Mt. Rushmore
Dear Keystone is the best place to stay for Mt. Rushmore, Thank you so much for taking the time to review our hotel. We are with in walking distance of the gift shops and restaurants, and we are just a short drive away from Mt Rushmore. Mt Rushmore is absolutely beautiful first thing in the morning. We appreciate all the feedback and we look forward to seeing you in the future.
1 night family trip Aug 15, 2014
gary
US
3.0 / 5Good
"Fine hotel for visiting Mount Rushmore."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
We were only in town own night and this hotel suited our needs.
Genuine Expedia guest review
Other trip Aug 21, 2014
A Traveler
US
2.0 / 5Fair
"3star hotel 10 star price /no parking"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
We were on the road for 10 days, 9 states and this was the most we paid any where. We we're too tired to drive another 30mins to get to a cheaper (1/3 cheaper) hotel. We have kids and we booked two rooms! Parking is an issue you must park in there lot or risk a ticket from the city.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Mt. Rushmore
Thank you for taking the time to review our hotel. We do apologize if any part of your stay was unsatisfactory. We have parking on either side of our property, or anything parallel right next to it. We have precisely the amount of spaces for the number of rooms in our hotel. We have a large overflow lot we provide for our guests with larger vehicles or trailers. The city owns all of the parking directly in front of the hotel. We do apologize if this caused any inconvenience during your stay with us. We appreciate all the feedback out guests provide, and we hope this won't inhibit you from visiting us again in the future.
1 night family trip Aug 13, 2014
Her
US
5.0 / 5Outstanding
"Close to Mount Rushmore"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Overall, we enjoyed our stay at Holiday Inn Express & Suites. It was very clean and check in was fast. Nice hot shower. Plenty of parking. There was a restaurant within walking distance and a store to buy supplies 2 minutes away. It was nice to be so close to South Dakota's landmarks and sites. If you are looking to see Mount Rushmore, Crazy Horse, Deadwood, or Custer State Park, Holiday Inn Express & Suites makes for a nice "base". Recommended!
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Mt. Rushmore
Thank you so much for taking the time to review us. We were delighted to hear that you and your family enjoyed your recent stay with us. We are within walking distance of several restaurants and gift shops. We are centrally located in the Beautiful Black Hills for all of your main attractions that are just a short drive away. We appreciate all of your feedback and we hope to have you and your family as guests again in the future.
1 night trip Aug 16, 2014
Andrew
US
5.0 / 5Outstanding
"Holiday Inn Mt. Rushmore"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent location & very cute town! You can walk into town in 5 minutes. Lots of nice shops & restaurants - only negative to the town Is all the restaurants closed very early. We tried to get dinner after a late night at Mt. Rushmore & nothing was open. Very close to Mt. Rushmore (10-15 min drive) & also convenient for touring Custer State Park which was awesome!
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Mt. Rushmore
We appreciate all of your feedback on your most recent stay with us. We do apologize if you had trouble finding a place to eat late at night. We have a few restaurants that stay open past 9PM, and our front desk staff is more than willing to call to see if a certain restaurant is still serving. we were very happy to hear that your family enjoyed Mt. Rushmore as well as Custer state Park. We look forward to seeing you folks again in the future, and we thank you for time.
1 night family trip Aug 9, 2014
Debra
US
4.0 / 5Excellent
"Newer and very clean"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
If yiou want to see Mt Rushmore this is the place to stay. The hotel is newer and about 1 mile from Rushmore. Morning breakfast and very clean.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Mt. Rushmore
Dear newer and very clean, We are located only 2 1/2 miles from Mt. Rushmore, and are centrally located here in the Black Hills for all your attractions. Thank you for noticing our cleanliness both in the common areas and your room. We appreciate your time and thank you for your feedback.
3 night family trip Jul 7, 2014
Rusty
US
5.0 / 5Outstanding
"very nice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
All the things you want a hotel to be. Clean, service,location and price.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Mt. Rushmore
Dear very nice, Thank you so much for reviewing our hotel. We strive to offer great customer service, and to provide a clean environment for our guests to relax in. We appreciate your time and hope to see you again in the near future.
1 night business trip Aug 9, 2014
Therese
US
4.0 / 5Excellent
"A comfortable hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
We enjoyed our stay very much. The room was comfortable and we enjoyed the coffee bar in the lobby. The breakfast was convenient and there was a good variety. We loved the location....it was convenient to get to all of the attractions.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Mt. Rushmore
Than you so much for leaving us feedback about our property. We were excited to see that your family enjoyed their recent stay with us, and that everyone enjoyed the room and breakfast. We appreciate your time and we hope to see you again soon.
4 night family trip Jul 25, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The room had a bad smell which was somewhat masked by scent spray.
Genuine Expedia guest review
Response by Holiday Inn Express & Suites Mt. Rushmore
We do apologize about the odor in the room. We have targeted the problem and have taken every step necessary to eliminate the odor. We do apologize for any inconvenience this may have caused for you and your family during your stay. We hope this doesn't deter you from staying with us in the future. Thank you for your review. It has been most helpful.
Other trip Jul 28, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Nice hotel a little overpriced for the area.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Mt. Rushmore
Thank you for your review. We do apologize if you thought our rates were a bit high. We are in the middle of our busy season, and rates are subject to change through out the season. We are located only 2 and a half miles form Mt. Rushmore, and are only two blocks away from the main boardwalk area in Keystone. Again we do apologize and we would love to have you as a guest again in the near future.
2 night trip Jul 21, 2014
A Traveler
US
5.0 / 5Outstanding
"Great"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We enjoyed are stay an the staff was awesome very helpful thank you
Genuine Expedia guest review
Response by Holiday Inn Express & Suites Mt. Rushmore
We thank you for taking the time to review our hotel, and we were pleased to see that you enjoyed your time with us. Thanks for the compliment about our awesome staff, and we look forward to having you as a guest again in the future.
Other trip Jul 24, 2014
spinny
US
4.0 / 5Excellent
"Good Nite"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
Very convenient and clean. Good breakfast too! Plenty of parking for my uhaul.
Genuine Hotels.com guest review
1 night trip Jul 10, 2014
A Traveler
US
3.0 / 5Good
"it was ok"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    5.0
The room furniture was dated and the bathroom fixtures and paint needed an update. Carpet was dirty and stunk a bit. I did not expect this in $200/night place. On the positive note, the breakfast was good and the pool and hot tub were clean. The linen was nice and we got clean towels each day. We cannot complain about the staff; however, the place was old and had a musty smell. I would try to find something newer next time.
Genuine Hotels.com guest review
2 night family trip Jun 7, 2014
Jim
US
4.0 / 5Excellent
"Nice hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Nice hotel and good location, close to the main street but far enough to be quiet
Genuine Hotels.com guest review
1 night romance trip May 22, 2014
A Traveler
US
5.0 / 5Outstanding
"Mount Rushmore and Black Hills Trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Stayed 2 nights and was completely satisfied. Hotel staff was very courteous and hotel location was very close to Mount Rushmore.
Genuine Expedia guest review
Response by Holiday Inn Express & Suites Mt. Rushmore
We appreciate you taking the time to review our hotel. We were pleased to hear that our staff was courteous and our location was so conveinient for you. Thank you for taking the time to write a review and look forward to having you as a guest in the future.
Other trip May 11, 2014
traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
My wife and I enjoyed our stay.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Mt. Rushmore
Thank you for taking time to write a review for our hotel. We were very pleased to hear that you folks enjoyed your stay with us. We would love to have you as guests again in the future. Again thank you for your review.
2 night trip Apr 30, 2014
Raphael
US
5.0 / 5Outstanding
"Comfortable Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We enjoyed our stay in Keystone. It was quiet and very comfortable. The staff was very friendly.
Genuine Expedia guest review
Response by Holiday Inn Express & Suites Mt. Rushmore
Thank you for staying with us and taking the time to write a review. We loved the fact that you enjoyed the peace and quiet and had a comfortable stay and our freindly staff could help you with any questions you may have had. We look forward to seeing you again soon.
Other trip Apr 28, 2014
Steve
US
5.0 / 5Outstanding
"A hotel surrounded by beauty."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We only spent one night there, but when we walked through the door of the lobby, BAM....it was beautiful and had the charm of a mountain lodge. Our room was just as beautiful and very clean and comfortable. The staff made our stay one we'll remember, too. They were ready to please, had a willingness to help with directions, local lore, etc. and made us feel like family.
Genuine Expedia guest review
Response by Holiday Inn Express & Suites Mt. Rushmore
Thank you for taking the time to review our property. Our lobby does have a unique decor fitting to the area. It was nice to hear that your stay was comfortable, the rooms were very clean, and our staff was eager to help. We like to think of all guests as family, and we would love to have you folks back sometime soon. Thank you for staying with us.
Other trip Apr 26, 2014
Patty
US
3.0 / 5Good
"Nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
We wanted to stay in a hotel with a swimming pool. VERY disappointed that was not informed that the hotel's pool will be closed during the whole time we were there. Would have booked somewhere else if I have known. The people who traveled with was mad at me cause they were looking forward to a pool at the price we paid.
Genuine Expedia guest review
Other trip Apr 18, 2014
Michelle
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Great place and staff No fitness center The only drawback
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Mt. Rushmore
Thank you for taking the time to review our property. It is nice to hear that you had a comfortable stay with us, and our friendly staff was helpful to you. We would love to have you as guests again in the near future!
1 night family trip Apr 10, 2014
Dj
US
5.0 / 5Outstanding
"Nice, reasonable rates, interesting places near"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We enjoyed our stay especially this hotel is very near the places of our interest in visiting Mt>Rushmore. We can highly recommend this hotel. Included breakfast is good, very enjoyable stay in Mt.Rushmore with this hotel.
Genuine Expedia guest review
Response by Holiday Inn Express & Suites Mt. Rushmore
We value and appreciate your feedback. It was good to read you found the hotel clean and enjoyed the breakfast that was served. We also enjoyed reading that we were well located for all your attraction needs. Once again, thank you for your review. I hope that you will come back and see us again!
Other trip Apr 10, 2014
A Traveler
US
4.0 / 5Excellent
"To early."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Fun but somethings were not open because it was still to early in the season. Still a great trip.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Mt. Rushmore
Thank you for taking the time to review our property. I am delighted to read that you had a wonderful time while visiting our area. However, I am sorry that only limited number of places open in the area this time of year. The Holiday Inn Express & Suites Keystone is committed to providing our guests with the highest quality services and facilities. Please accept our sincere apologies for any inconvenience it may have caused you. Your patronage and support to the hotel is very important to us and we look forward to welcoming you back in the near future. We know you have many choices when it comes to lodging and we hope you will continue to choose IHG for your travel needs.
3 night trip Mar 27, 2014
Kathy
US
4.0 / 5Excellent
"Nice place to stay."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Room was clean and comfortable. It was off, off peak season when we stayed so it was not very crowded. The hotel was quiet. It was also next door to what appeared to be the only restaurant open in the off season, which proved to be convenient.
Genuine Expedia guest review
Response by Holiday Inn Express & Suites Mt. Rushmore
Thank you for taking the time to review our property. I am delighted to read that you liked our the cleanliness of the property. However, I am sorry that only limited number of dining options in the area. The Holiday Inn Express & Suites Keystone is committed to providing our guests with the highest quality services and facilities. Your patronage and support to the hotel is very important to us and we look forward to welcoming you back in the near future. We know you have many choices when it comes to lodging and we hope you will continue to choose IHG for your travel needs.
Other trip Apr 5, 2014
A Traveler
US
1.0 / 5Poor
"Terrible time"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    5.0
Too tired to even move to another room dirty bathroom outdated room too much money
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Mt. Rushmore
We are sorry to hear that you had encountered some problems while staying with us. We immediately notified the housekeeping staff of the situation, and we promptly took care of the problem, and we within this past month have fully updated all furnishings in the rooms. We strive to give great service to all of our guests and apologize if it was less than satisfactory. We look forward to welcoming you back to our establishment in the future. Thank you for taking the time to give us feedback.
1 night trip Mar 31, 2014
Jeanette
US
5.0 / 5Outstanding
"Great Mt. Rushmore Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    5.0
The staff was very friendly. Nice, clean hotel. Would definitely recommend and stay there again.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Mt. Rushmore
Thank you for taking the time to review or establishment. We are glad to hear that our staff was friendly, and our hotel cleanliness met all your standards. We look forward to seeing you folks in the future as a returning guest.
1 night business trip Mar 29, 2014
John
US
5.0 / 5Outstanding
"Family Trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great Hotel. Very Friendly and great continental breakfast
Genuine Expedia guest review
Response by Holiday Inn Express & Suites Mt. Rushmore
Thank you for taking the time to review our property. We appreciate all feedback we receive, and we were very happy to hear that you enjoyed your stay with us! We look forward to having you as our guest in the future!
Other trip Apr 1, 2014
A Traveler
US
5.0 / 5Outstanding
"Road Trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very clean and friendly staff. Very close to Mount Rushmore and other fun activities. Highly recommend.
Genuine Expedia guest review
Response by Holiday Inn Express & Suites Mt. Rushmore
Thank you so much for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. We hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comment.
Other trip Apr 1, 2014
Lynnette
US
5.0 / 5Outstanding
"great for a night or two"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Was clean and easy to find. Good breakfast.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Mt. Rushmore
Thank you for taking the time to review our property. I am delighted to read that you liked our clean rooms and enjoyed our breakfast. Your patronage and support to the hotel is very important to us and we look forward to welcoming you back in the near future.
1 night trip Mar 29, 2014
A Traveler
US
3.0 / 5Good
"Great location for sights although mediocre"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
The hotel staff were very friendly although the accommodations are mediocre at best. Most Holiday Inn's are pretty much the same....I would personally rate this hotel in the 2 to 3 star range as it serves its purpose but would never astonish you. In the area, the hotels are fairly old and appears on the beaten path. The Holiday Inn is actually probably the best looking hotel from the outside. I would personally stay here again in the future as the alternatives were of less quality.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Mt. Rushmore
We are delighted to read that our staff was very friendly and you would stay with us in the future. However, we regret letting you down on some aspects of your stay. Though we would prefer you had a better experience at our hotel, we would like to thank you for sharing your thoughts with us, and appreciate all feedback.
2 night romance trip Mar 28, 2014
A Traveler
US
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