"Nice hotel in the middle of the Black Hills"
We enjoyed our stay following a huge blizzard. Even though much of Keystone was without power they were very helpful in finding eating establishments that were open. The desk and everyone we encountered were friendly and service was excellent.Genuine Expedia guest review
Room was very cold and musty....but after warm up smell went away.Genuine Expedia guest review
"Close to Mt Rushmore"
My review is based on certain circumstances. We stayed during the snow storm in October 2013 (weekend Oct 4-6), with roads being closed and no electricity for our two nights we stayed. Luckily the water was still working (cold though). The hotel staff did their best considering this, the offered blankets, water and breakfast food during the weekend […] since we couldnt go anywhere. But there are some lessons learned that I have submitted to the hotel, e.g. they should have flashlights, batteries, camping kitchen to boil water, candles and matches. Besides this, we had a good stay and it is close to Mt Rushmore, Crazy Horse Memorial and located in Keystone which is a small nice town. Read moreGenuine Hotels.com guest review
"Close to Mt. Rushmore and Crazy Horse."
Easy to find,nice facility. The consistency of the hotel chain is welcome.Genuine Expedia guest review
"close to mt. rushmore"
Hotel itself is very convenient to Mt. Rushmore. Only complaint would be the breakfast room is very small and the breakfast was not what we had been used to at other Holiday Inn Express Hotels. Hotel is clean and staff very friendly and knowledgeable of surrounding area.Genuine Hotels.com guest review
Very nice location. Only 2.5 miles from Mount Rushmore. The service was very good. Had an excellent stay overall.Genuine Hotels.com guest review
Overall, our stay was great. Hotel was easily accessible off the interstate, there were a variety of restaurants and shops within walking distance, and staff was very accommodating and friendly. Being a high-tourist area, the hotel was a little dated inside and the rooms could have been cleaner. Bed was comfortable and no other complaints. Would re […] commend. Read moreGenuine Hotels.com guest review
If you are lucky enough to get the suite, take it. Plenty of room and a picture window. The hotel is downtown within walking distance to shops. You are only 3 miles from the monument. The breakfast is good also. The lobby is large and well decorated. Nice play to stay in the Black Hills.Genuine Hotels.com guest review
"Best hotel in Keystone!!!"
The location is perfect. You can walk to everything but the hotel is off the main street so you have minimal traffic noise. With so many motorcycles in town the traffic noise can be a real issue. This hotel was a great value and the free breakfast was an added bonus. The biscuits & gravy and hot cinnamon rolls are delicious. This will be my choice when […] I visit Keystone. Read moreGenuine Hotels.com guest review
"Really enjoyed it"
Good sized room, 2 queen beds and kitchenette in sitting room. Plenty of space for 2 adults & 3 kids. Clean, smelled nice, & really convenient location. Breakfast was good and the kids enjoyed the pool. Gold mine is nearly next door and shops & restaurants are a short walk.Genuine Hotels.com guest review
"Close to Crazy Horse, Mt Rushmore and more."
We stayed there 2 nights while visiting nearby attractions.Genuine Expedia guest review
"Walking distance to Main Street"
Clean & quiet. Staff very friendly. Laundry facilities were out of order when we were there.Genuine Expedia guest review
"Location to Mt Rushmore and Crazy Horse"
Breakfast provided was great. Pool was refreshing. Staff was great. We would definitely come back.Genuine Expedia guest review
Great service !! Great town !!Genuine Hotels.com guest review
"Okay motel but overpriced."
Arrived a day early Abe the hotel was booked up. They found me a room at the bar h which was a much nicer hotel, awesome breakfast and area.Genuine Expedia guest review
"Great stay. Very close to attractions"
Well, for the price we paid I was expecting more luxury but I guess you pay for the location location location. I did't like the breakfast!Genuine Hotels.com guest review
"Nice hotel , close to verything"
Very nice hotel love the free wi-fi , staffs are very friendlyGenuine Expedia guest review
"Perfect for what we were looking for."
We spent 5 days in the Keystone area. We wanted our hotel to be in a central location so that we could go experience many of the attractions in that area. The Holiday Inn Express was in the perfect location. It was nice and clean The breakfast they they had available every morning was excellent. The staff was friendly and attentive. We had a great […] vacation. Read moreGenuine Expedia guest review
Very nice, soft bedding, clean, quiet, good breakfast, convienent. Cheaper hotels in area by 1/3 cost don't know quality tho.Genuine Hotels.com guest review
Hotel location was excellent for local sightseeing. The staff was knowledgable and courteous. We did not use many of the amenities as we were out and about mostly. But, the room was clean and comfortable. The only negative was a lack of guest parking.Genuine Hotels.com guest review
We stayed at this hotel when we visited Mt. Rushmore. We thought the hotel had upgraded the hotel, but apparently our room was not on their list. It was very dated. The sheets would come off the mattress, which was ripped!The staff was friendly and helpful. We probably would not stay here again, unless we were assured they would put us in a renovated […] room. Read moreGenuine Hotels.com guest review
"Hotel room not well maintained"
1. Bathtub faucet is dripping the whole time. Maintenance can not fix it. 2. Toilet stuffed up, reported in the afternoon. problem solved the next morning. 3. Air condition unit does not work properly. Also too noisy when running.Genuine Expedia guest review
"NIce & clean, close to all the stores,"
Stay includes breakfast with great varietyGenuine Hotels.com guest review
"Helpful staff and super clean room."
Great location, clean rooms, and very helpful staff willing to give reccomendations on area eats and attractions. Would stay again and tell others making this trip.Genuine Expedia guest review
"Comfortable and beautiful"
Beautiful hotel, perfect location. We really enjoyed our stay here.Genuine Expedia guest review
"great hotel for family"
CLEAN ROOM AND GOOD HOT BREAKFAST. Close to shops and eating places.Genuine Expedia guest review
The hotel was a very basic Holiday Inn. The room was clean, but cramped. The pool and hot tub were much smaller than they appeared in the pictures. The biggest disappointment was the "free" breakfast. The cereals were off brands of cheerios, corn flakes, etc. and were terrible tasting. The eggs had cheez whiz in them and the pancakes had a rubbery consistency. […] The only thing that I felt was edible was the toast/bagels, yogurt and fruit (even that was disappointing one morning with green bananas). Overall it was OK, but next time we will look for something a little different. Read moreGenuine Expedia guest review
I would give everything a "5" if this incident did not happen. We got there past midnight & I have already called the hotel a couple hours prior to make sure we still have the room and they said yes. When we checked in and entered the room, it was not cleaned. There was only one other room left and that was not cleaned either. We had 5 people in the […] group & I initially booked the 2 queen beds with a sofa bed so the front desk person did his best to clean both rooms. He initially called other hotels & no occupancy everywhere else due to holiday weekend. I felt bad for him as I know it wasn't his job and he was the only person working. Otherwise, the hotel is great, very close to Mt Rushmore, and good breakfast choices. Read moreGenuine Hotels.com guest review
Fabulous location, great room and exceptional breakfast.Genuine Hotels.com guest review
"Decent Room - Disappointing Staff and Experience"
Room was decent quality and decent comfort. The disappointing part of our stay was the staff and the experience with the staff. Every time we spoke to someone at the front desk, they were very unfriendly and at times unprofessional. Another disappointing part of the staff was the cleaning staff. We stayed in this room for 5 days. We were out of our […] room by 10 am each morning. Of the 5 days we stayed there, ONLY 2 days were cleaned without us having to go and complain to get someone to come and clean it. Read moreGenuine Expedia guest review
The staff was very friendly, the room was very clean and comfortable and the breakfast was nicely done. I would stay there again!Genuine Hotels.com guest review
"Close to Mount Rushmore and not in a big city"
Quick trip and didnt know where to book. We found the hotel clean and comfortable. They had soft and firm pillows. Nice and close to Mt. Rushmore, Crazy Horse etc.Genuine Expedia guest review
Impressive Hotel ... Wonderful Accomodations ... Great place to stay to visit Mt. Rushmore and the surrounding area.Genuine Hotels.com guest review
"Centeral location for Black Hills area"
We are very unhappy, that Hotels .com didn't advice us , that the pool ,was damaged & was not avalible!! The problem occured , the week before we arrived at hotel. We was told by hotel staff, that they advised you about the problem, but we was never told about it!!!! Our family was looking to relaxing in the pool , after site seeing , but was unable […] to!!!Also trying to tell our grandson , he couldn't go in the pool was tough , for the 3 days we were going to be there!! The hotel was nice but Hotel.com dropped the ball by not telling us ,about the pool!!! Read moreGenuine Hotels.com guest review
This is a beautiful hotel. Very accommodating to our schedule changes because of car problems in the middle of our trip.Genuine Hotels.com guest review
staff was very friendly,hotel was clean and the breakfast offerings were tasty.Genuine Hotels.com guest review
"Nice and relaxing"
My husband and I stayed at the hotel for two nights celebrating our 10th wedding anniversary. The hotel was located perfectly for what we wanted to see. Our room was very nice, the hotel staff was very nice, and the breakfast was yummy. My husband and I are coffee drinkers and thought that the coffee that was available throughout the day was very good. […] We would stay there again. Read moreGenuine Hotels.com guest review
"A place to stay"
The hotel staff was very friendly. The noise coming from the other rooms was a real problem. You could hear the people upstairs all night long. Not just jumping around but also talking loudly. The people next store could be heard snoring all night long. The sound proofing in the hotel rooms is non existent.Genuine Expedia guest review
"Off season hospitality"
Convenient location to Mt Rushmore. Hotel has a rustic theme. Staff was very friendly and room was comfortable. Had a nice weekend getaway with the family.Genuine Expedia guest review
Amazing location!!Genuine Hotels.com guest review
We stayed in the off season so naturally the businesses around the Hotel were all closed except for a few restaurants and stores. The staff was very nice and helpful. The complimentary breakfast was really good. Fresh eggs, bacon, sausages, cinnamon buns and also had fruit plus yougurt. Pool and hot tub were nice and clean. The Mt Rushmore mural was […] a nice touch as well. Free wifi plus free cookies in the evening. Would recommend Hotel. Would like to return during the normal season to enjoy the area and businesses more. Read moreGenuine Hotels.com guest review
Fantastic and was perfect middle spot for our travelsGenuine Expedia guest review
"Would come back anytime"
Staff went above and beyond for any requests or questions we had during our stay. Rooms are clean, newer, updated with western theme. Beds were very comfortable. Complimentary breakfast consisted of omelets one day and scramble eggs the next,along with all other continental amenities. Great place, easy access to local attractions.Genuine Hotels.com guest review
"Nice in the winter if you like no crowds"
I was happy we choose to stay there.. I would even stay there If I went back in the summer monthsGenuine Hotels.com guest review
"Nice New Holiday Inn"
This Holiday Inn was very nice. We enjoyed the pool + jacuzzi. The rooms are very small, but clean and comfortable. The complimentary Breakfast was very basic.Genuine Hotels.com guest review
"Lives up to its (good) reputation"
This hotel is easy to find, perfectly situated for tourism, comfortable and even nicer than the already-good HEI&S chain. The local flavor to the decor is a very nice touch, from the lobby to the Rushmore mural over the pool. The pool area is very nice, the pool warm and well maintained. The rooms are comfortable and well set-up. The service was fantastic, […] from check in to breakfast to housekeeping. Delicious breakfast, with cinnamon rolls (!) in addition to the "usual". Highly recommend this hotel for any stays in the area!! Read moreGenuine Hotels.com guest review
"clean place, great staff & location"
Its in a great location, the hotel was clean and the staff was very friendly. The beds were horribly uncomfortable, we tossed and turned all night and the walls were pretty thin; we could hear our neighbors just having a conversation.Genuine Hotels.com guest review
"Close to the four wisemen!"
The lobby is unique, Service was good but I made little demand of the staff. The AC/Heater was difficult to get set so the unit kept running. Missed waffel or pancake stations.Genuine Hotels.com guest review
We liked that this hotel was close to Mount Rushmore. With all the time you spend driving across South Dakota, you definitely want a hotel close to the Monument. We visited in the off season when many of the other local attractions were closed which was kind of disappointing. However, the pigtail road that lead to Custer Park was amazing and Mount […] Rushmore should be on everyone's bucket list. The hotel was clean and well maintained. Even the high decor was free of dust. No funny smells to be found. The pool room had a huge picture on the wall of Mount Rushmore that definitely kept it from being forgotten in a long string of miscellaneous beige rooms you usually see in hotels. Read moreGenuine Hotels.com guest review
both i and my kids loved the Hotel.Genuine Hotels.com guest review
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