Hilton Ras Al Khaimah - Ras Al Khaimah

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Genuine Hotels.com guest review

First of all, the photos connected to this hotel aren't all from the Hilton Ras Al Khaimah...some of them are from the Hilton Ras Al Khaimah Spa and Resort; the latter is a much newer, much nicer hotel with similar rates being offered at this time. The photos were the first thing that duped us, the second was the link--it takes you to the Spa and Resort […] hotel. FYI, there are two Hiltons in Ras Al Khaimah, and they are night and day different. The one we stayed at (the original one, no "Spa and Resort" behind the name) was outdated, the rooms were dingy, and--beware--the steam from the shower apparently sets off smoke detectors in the rooms (yes, happened to us, and the staff almost broke down the door trying to get in). In addition to that, there's a nightclub right next to the hotel that plays extremely loud music until 4am; and you guessed it, you can hear it loud and clear in your room. The only good thing I have to say about this hotel was the staff; they did their best to accommodate guests, and they do as much as they can with the limited resources/outdated hotel. They exchanged our room at 3am for one on the other side of the hotel where the music wasn't quite as loud. There are much nicer places to stay in town, I don't recommend this hotel. Read more

Genuine Expedia guest review

I think very nice hotel.

Genuine Hotels.com guest review

This is quite an old Hotel, and the decor needs updating. However it is well maintained The rooms are large and very comfortable with excellent comfy beds. The setting of the hotel and gardens is excellent The service is excellent in all areas. We only did breakfast, which was of a very high standard, with plenty of choice, including cooked omlettes […] and waffles/pancakes. The twin Bed rooms have 2 large queen beds (4.5 feet), so a family of four could stay comfortably. The other type of room has a Large king bed with a double sofa, which is also a sofa bed. There is not much else going on at the hotel, but they have some shows most evenings. This is a much quitier hotel then the more modern Hilton resort and spa. There is a regular complementary shuttle to the Hilton resort and spa, which you can use and has various watersports and lots of swimming pools. We were there for 3 days and had a enjoyable stay. Read more

Genuine Expedia guest review

The hotel is well located and very pleasent if a bit dated. Two problems I had were that there were no rooms left at the standard I had reserved. I therefore got downgraded and not upgraded. Secondly, the room was over the pool and I was kept awake by the entertainment until late in the night.

Genuine Expedia guest review

The stay here was very nice, and I especially liked the little treats and fruit that were waiting in the room for me!

Genuine Expedia guest review

The room smell was awful. it was mentioned in the reservation that we needed a non-smoking room, but the hotel staff obviously ignored that part. The room itself was fine despite the old furniture & decoration style. I'm not sure if i'll ever come back there.

Genuine Hotels.com guest review

Good employees

Genuine Expedia guest review

mmm it was a nice idea to drive from Dubai to RAK for a short 1 night stay at Hilton RAK, the hotel is located in businesss city center, on creek.. no beach for this hotel but you can swim in the local pool, the hotel furniture and decoration is old fashionet, yet comfortable.. very good value for money...best to enjoy the outdoor ambience and view […] is from October-november till march-april..the best thing was the possible access to the other HILTON RESORT & SPA which is 10 min by car or by hourly shuttle bus between both hotel.. the is hilton resort and spa has many pools fresh and salt water, cold and heated pool, and pool for kids with water spiral slides, as well as the SPA and the long sandy beach.. without this access to second hotel the stay would have been less interesting.. breakfast buffet was excellent with lots of variety and quick refill and service.. staff is friendly, and they allowed us late checkout till 3:00pm.. the hotel has nice parking and friendly conceirge service as well as vallet.. i will come again ISA Read more

Genuine Expedia guest review

Our stay was generally very good. Big comfortable rooms, very friendly and attentive staff. Food was very nice in the restaurant with an adequate choice. A few minor things on the negative, the bar fridge in one of our rooms didn't work, water leaking from a ceiling in another room. The pool could be chilled a degree or two more. I accidentally walked […] into a room near the pool to get changed and realised it must have been an out of service room for the spa. It was putrid, the toilet was loaded full or sewerage - not a good look for any place especially a 5 * hotel. Putting that aside we were happy with our stay. Read more

Genuine Expedia guest review

We stayed at the Hilton Ras Al Khaimah (not to be confused with the Beach and Resort) for two nights. We originally wanted to stay at the the Ras Al Khaimah Beach and Resort but there was no vacancy. Nevertheless, we were pleasantly surprised to find out that we could use their facilities with a free shuttle bus to the resort. The hotel service was […] actually better than the Beach and Resort service. We were pleasantly greeted upon arriving and the check in was efficient and friendly. The rooms were not huge but they were comfortable. They offered complimentary bottles of water in the room and the room service was fast and good. If you decide to stay in the hotel and not use the other hotel's facilities, the pool is very nice, clean and completely uncrowded. Although we didn't eat in any of the restaurants, the breakfast buffet was good and there were plenty of options for the little ones. Although this is definitely not a "resort" hotel, they do go out of their way to make you feel welcome and try to compensate with their lack of facilities with their sister property nearby. Read more

Genuine Expedia guest review

FOR THE PRICE PAID,THE HOTEL IS OK.i WAS NOT HAPPY THAT AFTER LONG DRIVE AND THE ROOMS WERE NOT READY ALTHOUGH THE CHECK IN WAS LATE.

Genuine Expedia guest review

Good experience!

Genuine Expedia guest review

For a Hilton I was disappointed. This was at the bottom of my past Hilton stays. The room was run down and the bathroom was very small and outdated. Windows were dirty and they were stuck closed. The breakfast was so-so and lacked the friendly personal touch experienced at other hotels. I would stay again ONLY to be able to access the Hilton Spa and […] Resort-this was very worthwhile. Read more

Genuine Hotels.com guest review

If you are looking for a friendly staff in a City Hotel this is the one for you. Excellent personal service from well trained staff who go to great lengths to ensure that your every wish is met.

Genuine Hotels.com guest review

My preferred stay when in RAK.

Genuine Hotels.com guest review

Cleanliness of bathroom less than 50%.,Hotel amenities not enough, the services isnot fast as housekeeping ,roomservice orders take more time to bring it.,terrace has wonderful view and get nice location for the hotel. Really i got suitable rate for my stay.,also hotel present complimntary 15 minutes access internet but not enough,overall my stay was […] nice vacation. Read more

Genuine Hotels.com guest review

Fine but hotel is getting a little tired in its looks now

Genuine Hotels.com guest review

The price is right but there's never enough staff to wait on tables etc. We were always waiting for something. That was frustrating.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Horel staff were wonderful; very helpful! Thre stay was relaxed and we felt quite rested after spending time by the pool. Clean , comfortable and roomey hotel!

Genuine Hotels.com guest review

I like this hotel it is central to RAK city also staying here you get access to the RAK Hilton Spa and Resort which is a fantastic place

Genuine Hotels.com guest review

it was good. but the hotel maitenance & service should improve.

Genuine Hotels.com guest review

I would come again

Genuine Hotels.com guest review

I love this hotel. Great staff. My preferred choice when in RAK.

Genuine Hotels.com guest review

Great hotel very central also you get to use the fantastic Hilton SPA and RESORT about 3Km's away which has one of the best beach's in the UAE at no cost

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Good value for money

Genuine Hotels.com guest review

Very comfortable hotel and centrally located to RAK. Has the best breakfast of the RAK hotels that I have stayed at. Unfortunately, because of the way the surrounding roads/traffic flow is set up it can take a bit of time and patience to access the hotel.

Genuine Hotels.com guest review

Staff were all brilliant, excellent service. Location was ideal and were very happy with the coach service being offered to the Spa and Resort where we have stayed previously.

Genuine Expedia guest review

Very nice hotel and one of the best hilton hotels in the area

Genuine Hotels.com guest review

The staff was very friendly and nice.The food was good and always served as you wanted it.The room cleaners on the other hand was very bad.If we were not missing towels it was our tea cups and various other items.It was not unusual to find dirty linnen on the floor.

Genuine Hotels.com guest review

It's my second stay In Double Tree Hilton and all i could say is satisfying...

Genuine Hotels.com guest review

Friendly staff except the valet parking guy but that has been take care of it immediately by one Pilipino staff name pica. Food & service was excellent.

Genuine Hotels.com guest review

enjoyed the stay. very good staff especially front office and housekeeping.Keep it up!!

Genuine Hotels.com guest review

Generally, the staff are friendly in all sections but the staff at the reception need more training and need to be a lot more courteous. Their complimentary shuttle to Dubai Mall and Iceland theme park in Ras Al Khaimah are very good. They have daily shuttles to Manar Mall and their sister resort hotel.

Genuine Expedia guest review

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Genuine Hotels.com guest review

ENJOYED IT VERY MUCH!!

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

It's a nice hotel, with a relaxing atmosphere with an adequate swimming pool and plenty of optional extras (some requiring extra fees, some not) The only problem we found was the breakfast, with limited choices.

Genuine Expedia guest review

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Genuine Hotels.com guest review

We live in Dubai, so we arrived with only some summer clothes for a short stay. We were then surprised to discover that we could not have dinner in the restaurant as men need to have long trousers - we would have been 'allowed" on the balcony but only if we agreed to be out within an hour! The hotel itself is rather dated in the reception and public […] areas but the rooms have been refurbished and were pretty good. We were given free fruit and cakes each night - delivered to our room and that was a really nice touch. There is a night club next door and the music banged away until 3am but this was only audible as the room windows were pretty old and didn't seal properly - we managed to sleep. It is best to take the free shuttle bus to the Resort and Spa, which is not far and really nice for going to the beach/pool/water slide etc. You get free towels on arrival - if you have a "towel card" from the hotel - which no-on told us about it, girl there was understanding and helped us out nicely.All in all, pretty good value for money Read more

Genuine Expedia guest review

We enjoyed our stay at the hotel. Clean and spacious rooms and very helpful staff at the front desk. However service at the restaurants were poor. There were plenty of staff, but none seemed to attend well to the guests or bring basic items like cutlery and plates even after the order was served! The pool and other facilities are good, but quite basic. […] As a guest, there you have the free shuttle to the Hilton Resort. But we had only one night and didn't get to explore the resort and spa, which seemed to have better facilities. Read more

Genuine Hotels.com guest review

I am very happy with my stay in Hilton because our booking was upgraded and was transferred to Hilton Resort & Spa. We enjoyed our stayed in Hilton Resort & Spa even though we only stayed for 1 day.The hotel is very nice, the rooms are big, the service is good, and we also enjoyed the buffet breakfast. The environment is great for relaxation, it is […] a cozy place. I would recommend this hotel to my relatives who will be visiting the UAE.Thanks for the wonderful weekend. Read more

Genuine Hotels.com guest review

Brilliant. Tremendous choice of buffet for breakfast and dinner, the dinner buffet changes daily. Good choice of in-house restaurants too although we chose the buffet each day as the choice of hot and cold was terrific - we've gained more than a few pounds! We caught the free Hilton Shuttle Bus to the Hilton and Spa Resort every day (5 mins on bus) […] which is absolutely fantastic and we thoroughly recommend going to the resort - in fact if you don't go you will really miss a resort to behold. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

No problems for the three days we were there

Genuine Expedia guest review

in the last 5 years this hotel has the same buffet ....... it is only average from the look and the quality of the food - in the end this is a "hilton" with 5* ....... the food in the rest. "Hoof 'n' Fin" is average too it's an old hotel but you feel "cosy" and the staff is nice and really friendly

Genuine Hotels.com guest review

1. Delay in check in 2. Very bad room that I had to change & with the second room I had worst experiance ever. 3. The door of the cabinet was coming of its hinges & even with the mini bar guy coming in to clear the bar he did not even report this to his mantenance dept. 4. I asked for additional pillow and after 1 hour waiting I called again for them […] to tell me that the pillows are finished & they do nit have a spare one, I spoke to front desk who kept applogizing & when I asked to speak to the duty manager they told me no one is their at that hour of the night. I insisted & after speaking to him a pillow was arranged in 5 min. 5. My room (second room) was on the last floor the 6th. & below me in the garden was some bar which music was so loud it was disturbing my family sleep & mine. 6. We found some child car under the bed side. I kept quiet as a respect to my family. I am working in customer service my self & I know what a customer service is. What I got was far from it. Read more

Genuine Hotels.com guest review