All hotels in West Drayton, England, United Kingdom
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereBath Road - Sipson Way Heathrow Airport, West Drayton, England, UB7 0DP, United Kingdom, ‏‎800-491-6126
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4.0 / 5Excellent

Score breakdown (from 987 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.1
  • Comfort
    4.2
  • Condition
    4.1
  • Neighborhood
    3.6
4.0 / 5Excellent
"Holiday Inn good - Hotels.com not so good"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
The Holiday Inn was a good place to stay prior to flying from Heathrow, I would recommend it. The unwanted, unrequested and unsubscribed to survey from hotels.com was not so good. They have a lack of respect for their customers. Book directly with the Holiday Inn, rather than through hotels.com This review may be published in full or not at all. This statement is an addendum to my contract with hotels.com and has priority over any other contract terms, by publishing this review you agree to this contract addendum.
Genuine Hotels.com guest review
Response by Leonardo Hotel London Heathrow Airport
Dear Traveler, Thank you very much for your feedback, i am pleased to hear that you had a comfortable stay at The Holiday Inn Heathrow Hotel. We look forward upon welcoming you back in the near future. Thank You Kind Regards Sharad Rekhi Food & Beverage Manager
1 night family trip Nov 10, 2014
A Traveler
US
5.0 / 5Outstanding
"Overnight Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Great hotel for a stop at Heathrow
Genuine Hotels.com guest review
Response by Leonardo Hotel London Heathrow Airport
Dear Ivor, Thank you very much for your feedback, I am very pleased to hear that you had a comfortable overnight stay. We look forward upon welcoming you in the near future. Thank You Kind Regards Sharad Rekhi Food & Beverage Manager
1 night romance trip Nov 11, 2014
ivor
US
5.0 / 5Outstanding
"GOOD STAY NEAR LHR !"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Good stay. Convieninet and Clean!
Genuine Hotels.com guest review
Response by Leonardo Hotel London Heathrow Airport
Dear Venkat, Thank you very much for your feedback, i am very pleased to hear that our hotel was located at a convenient location as per your needs. We look forward upon welcoming you back in the near future. Thank You Kind Regards Sharad Rekhi Food & Beverage Manager
1 night business trip Nov 1, 2014
Venkat
US
4.0 / 5Excellent
"Quiet night at Heathrow."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
I was put in a handicapped room, so sink and toilet were very low and I am a tall person. Other than that, room was fine and surprisingly quiet for being right next to Heathrow runway.
Genuine Hotels.com guest review
Response by Leonardo Hotel London Heathrow Airport
Dear Anne, Thank you very much for your feedback, I am very sorry to hear that you were checked in to an accessible room which did not suit your needs. I will share your feedback with our front desk and make sure that such a scenario is not repeated. We look forward upon welcoming you back in the near future. Thank You Kind Regards Sharad Rekhi Food & Beverage Manager
1 night business trip Oct 25, 2014
Anne
US
4.0 / 5Excellent
"Comforting & Peaceful."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
My stay was short- layover before my late flight out of the UK. The hotel was comfortable and the room was clean and welcoming. After the hustle and bustle of air travelling, I found a quiet place to relax and unwind. I will definitely return.
Genuine Hotels.com guest review
Response by Leonardo Hotel London Heathrow Airport
Dear Oti, Thank you very much for your feedback, I am very pleased to hear that you had a very relaxed stay at our hotel. We look forward upon welcoming you back in the near future. Thank You Kind Regards Sharad Rekhi Food & Beverage Manager
1 night romance trip Oct 25, 2014
oti
US
5.0 / 5Outstanding
"Great place to rest"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Nice top star room
Genuine Hotels.com guest review
Response by Leonardo Hotel London Heathrow Airport
Dear Traveler, Thank You very much for your feedback, I am very pleased to hear that you had a comfortable and a relaxing stay in your bedroom. We look forward upon welcoming you back in the near future. Thank You Kind Regards Sharad Rekhi Food & Beverage Manager
1 night family trip Oct 14, 2014
A Traveler
US
4.0 / 5Excellent
"Convenient to airport"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Comfortable room, close to airport, but with no noise. Restaurant is ok.
Genuine Expedia guest review
Other trip Oct 16, 2014
KR
US
4.0 / 5Excellent
"Near the airport"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Handy to reach with the hotel hopper bus for overnight stay between flights in and out of Heathrow. Room was large, breakfast buffet good and dinner in restaurant fine. Not much choice to dine anywhere else.
Genuine Hotels.com guest review
Response by Leonardo Hotel London Heathrow Airport
Dear Lee, Thank you very much for your feedback, I am very pleased to hear that our Hotel was located at a convenient location as per your needs and you had taken full advantage of our dining facilities and enjoyed it too. We look forward upon welcoming you back in the near future. Thank You Kind Regards Sharad Rekhi Food & Beverage Manager
1 night romance trip Oct 5, 2014
Lee
US
5.0 / 5Outstanding
"Good visit"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Very convenient to the car return at Avis. Food was excellent in the buffet There were wet towels, and water in the tube when we first got to the room; it was quickly cleaned,
Genuine Hotels.com guest review
Response by Leonardo Hotel London Heathrow Airport
Dear Frank, Thank you very much for your feedback, I am very pleased to her that you had a good, relaxing and an enjoyable experience in our restaurant. I am very sorry to hear that there we some wet towels in the tube when you had checked in to your room but it was taken care of immediately. We look forward upon welcoming you back in the near future. Thank You Kind Regards Sharad Rekhi Food & Beverage Manager
1 night romance trip Oct 8, 2014
Frank
US
4.0 / 5Excellent
"Hotel close to airport"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The bed was comfortable and the room was clean. It was a one night stay which was convenient to the airport.
Genuine Expedia guest review
Response by Leonardo Hotel London Heathrow Airport
Dear Traveler, Thank You very much for your feedback, I am very pleased to hear that you had a comfortable night stay and the hotel was located at a convenient location as per your needs. We look forward upon welcoming you in the near future. Thank You Kind Regards Sharad Rekhi Food & Beverage Manager.
Other trip Oct 8, 2014
A Traveler
US
4.0 / 5Excellent
"Perfect for an early morning flight out of Heathro"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    3.0
Quick overnight before flying back to the USA. Hotel is right next to the airport. Thought the trip to the airport for $20 USA was ridiculous - otherwise all went well. Had a quick dinner and the food was good at the hotel.
Genuine Hotels.com guest review
Response by Leonardo Hotel London Heathrow Airport
Dear Jeffrey, Thank You very much for your feedback, I am delighted to hear that our hotel was located at a convenient location as per your needs and you have enjoyed our dinning facilities. I will pass your feedback on to our taxi company upon the charges to the airport. We look forward upon welcoming you in the near future. Thank You Kind Regards Sharad Rekhi Food & Beverage Manager
1 night romance trip Oct 5, 2014
Jeffrey
US
4.0 / 5Excellent
"Close to the airport"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
In general the hotel was pretty good, close to Heathrow Airport ,the taxi was 20 pounds and was 10 minutes from the airport,they have a shuttle 5 pounds per person,since we were four we took the taxi.
Genuine Expedia guest review
Response by Leonardo Hotel London Heathrow Airport
Dear Traveler, Thank You very much for your feedback, I am very pleased to hear that our hotel was located at a convenient location as per your needs. We look forward upon welcoming you in the near future. Thank You Kind Regards Sharad Rekhi Food & Beverage Manager
Other trip Oct 4, 2014
Richard
US
5.0 / 5Outstanding
"Stay here before that long overseas trip"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The room was designed for rest, and the food was remarkable.
Genuine Hotels.com guest review
Response by Leonardo Hotel London Heathrow Airport
Dear William, Thank You very much for your feedback, i am very pleased to hear that you had a relaxing stay at our hotel. We look forward upon welcoming you in the near future. Thank You Kind Regards Sharad Rekhi Food & Beverage Manager
1 night family trip Sep 29, 2014
A Traveler
US
5.0 / 5Outstanding
"close to airport"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
It was fine; hotel personnel were exceptionally helpful and friendly. Restaurant service and food was good.
Genuine Hotels.com guest review
Response by Leonardo Hotel London Heathrow Airport
Dear Doug, Thank you very much for your feedback, I am very pleased to hear that you had enjoyed our restaurant and room service facilities. We look forward upon welcoming you in the near future. Thank You Kind Regards Sharad Rekhi Food & Beverage Manager
1 night trip with friends Sep 24, 2014
A Traveler
US
5.0 / 5Outstanding
"accommodated a late arrival"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My daytime flight was cancelled, so I arrived at 7am the next morning. I called and they kept my room open for me, so when I arrived I was able to get 4 hours sleep before my next appointment. This hotel is the most convenient hotel at LHR: Don't take the hotel hoppa bus (which costs). Instead take the free, much more frequent, double-decker bus (from terminal 1,2,3 go to the central bus station and take bus 140. For the return it's the U3.
Genuine Hotels.com guest review
Response by Leonardo Hotel London Heathrow Airport
Dear BCK, Thank you very much for your feedback, I do understand that sometimes airliners do play up, but I am happy to hear that you were accommodated at the very last minute. We look forward upon welcoming you back in the near future. Thank You Kind Regards Sharad Rekhi Food & Beverage Manager
1 night business trip Aug 18, 2014
BCK
US
5.0 / 5Outstanding
"close to airport and local restuarants"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
friendly and helplful staff
Genuine Hotels.com guest review
Response by Leonardo Hotel London Heathrow Airport
Dear Malcolm, Thank You very much for your feedback, I am very pleased to hear that you had an enjoyable stay at The Holiday Inn Heathrow Hotel. We look forward upon welcoming you in the near future. Thank You Kind Regards Sharad Rekhi Food & Beverage Manager
1 night trip Sep 26, 2014
malcolm evans
US
4.0 / 5Excellent
"Good place to rest up for a flight."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Good experience. Was able to check in using the hotel's computers. Restaurant is expensive, but there's a pub within walking distance.
Genuine Expedia guest review
Response by Leonardo Hotel London Heathrow Airport
Dear Sandcastle, Thank you very much for your feedback, I am very pleased to hear that you had a comfortable stay at our hotel and made full use of the facilities we have to offer for your convenience. I do agree with you that our restaurant prices are expensive but we are in the process of reviewing them. We look forward upon welcoming you in the near future. Thank You Kind Regards Sharad Rekhi Food & Beverage Manager
Other trip Sep 29, 2014
Sandcastle
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This was very suitable since it was close to the airport. However, it was not a free ride to the airport.
Genuine Expedia guest review
Response by Leonardo Hotel London Heathrow Airport
Dear Traveler, Thank you very much for your feedback and very delighted to hear that our hotel was located at a convenient location as per your needs. For future reference there is free bus U3 that operates from the bus stop right out side the hotel for heathrow airport. We look upon welcoming you in the near future. Thank You Kind Regards Sharad Rekhi Food & Beverage Manager
Other trip Sep 29, 2014
A Traveler
US
5.0 / 5Outstanding
"Comfort is king at Holiday Inn heathrow"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
A very comfortable hotel,very clean .and reliable. Service was wonderful, and a restaurant that was very good. Amazingly, though the hotel is next to theairport, you couldn't hear a thing. Desk people very helpful.. Recommended.
Genuine Hotels.com guest review
Response by Leonardo Hotel London Heathrow Airport
Dear Mr Brantingham, Thank You very much for your feedback, I am very pleased to hear that you had a comfortable stay and enjoyed our dining facilities. We look forward upon welcoming you in the near future. Thank You Kind Regards Sharad Rekhi Food & Beverage Manager
2 night family trip Sep 6, 2014
P. Brantingham
US
5.0 / 5Outstanding
"Excellent price and quality when staying near Heat"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The hotel was very comfortable, with a great location next to Heathrow. Even the shuttle was great (costs 5 pounds though) but gets you to Terminal 1-3 quickly (NOTE it gets to terminal 1 then 3 then 2). The breakfast in the morning is also very good.
Genuine Hotels.com guest review
Response by Leonardo Hotel London Heathrow Airport
Dear Paul, Thank you very much for your feedback, i am delighted to hear that you enjoyed a comfortable and a relaxing stay at our hotel. We look forward upon welcoming you again in the near future. Thank You Kind Regards Sharad Rekhi Food & Beverage Manager
1 night trip Sep 20, 2014
Paul
US
4.0 / 5Excellent
"Next to Airport"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Easy ride to airport. Very nice restaurant. NIce breakfast buffet included.
Genuine Hotels.com guest review
Response by Leonardo Hotel London Heathrow Airport
Dear Edward, Thank You very much for your feedback, I am very delighted to hear that our hotel was located at a convenient location as per your needs and you had enjoyed our restaurant for breakfast. We look forward upon welcoming you in the near future. Thank You Kind Regards Sharad Rekhi Food & Beverage Manager
1 night trip Sep 22, 2014
Edward
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
An anonymous business hotel. Good food, fries are 3 pounds for example, & costly internet unless you have an IHG rewards card.
Genuine Expedia guest review
Response by Leonardo Hotel London Heathrow Airport
Dear Traveler, Thank You very much for your feedback, i am very pleased to hear that you had a good time at our Restaurant. We look forward upon welcoming you again in the near future. Thank You Kind Regards Sharad Rekhi Food & Beverage Manager
Other trip Sep 22, 2014
A Traveler
US
4.0 / 5Excellent
"Nice stop before flight out"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
This Holiday in is near terminal 1-3. It is hard to keep straight which HI is where since there are 4 at Heathrow. The breakfast was very good. Even had an on-sight chef to cook omelets and pancakes. The room comfortable and bed felt great.
Genuine Hotels.com guest review
Response by Leonardo Hotel London Heathrow Airport
Dear Jeannie, Thank You very much for your feedback, I am very pleased to hear that you very relaxing and an enjoyable stay. We look forward upon welcoming you in the near future. Thank you Kind Regards Sharad Rekhi Food & Beverage Manager
1 night trip Sep 17, 2014
Jeannie Lee
US
4.0 / 5Excellent
"Convenient to Heathrow"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    2.0
Remarkably quiet for being so close to Heathrow. Having to pay for WIFI is ridiculous! Bar/ restaurant was good. Hoppa bus service is available but 3 pounds more a taxi ia a lot faster.
Genuine Hotels.com guest review
Response by Leonardo Hotel London Heathrow Airport
Dear Traveler, Thank You very much flor your feedback, I am very pleased to hear that our hotel was located at a convenient location as per your needs. I do understand that our WiFi charges are expensive but for the future I would recommend that whenever you stay at any IHG properties around the world sing up for the reward membership program which will give free WiFi automatically. We look forward upon welcoming you back in the near future. Thank You Kind Regards Sharad Rekhi Food & Beverage Manager
1 night trip Sep 17, 2014
A Traveler
US
4.0 / 5Excellent
"Airport transportation"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Very convenient 1 night layover flying in or out of Heathrow. Bus service can be a little dicey since another Holiday in nearby. Taxi good option but more costly. If breakfast included in your reservation it's quite good.
Genuine Hotels.com guest review
Response by Leonardo Hotel London Heathrow Airport
Dear Pete, Thank You very much for your feedback, I am delighted to hear that our hotel was located at a convenient location as per your needs. We look forward upon welcoming you in the near future. Thank You Kind Regards Sharad Rekhi Food & Beverage Manager.
1 night trip Sep 16, 2014
Pete
US
5.0 / 5Outstanding
"great hotel difficult to access"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    2.0
The hotel was wonderful in every way for people wanting a break from travel. We had an issue getting there from the airport because there are three Holiday Inns and the bus driver did not clarify for us. So it cost 5 pounds each for a bus trip and 12 pounds for a taxi to the correct one. Fortunately a staff member gave us a food discount voucher.
Genuine Hotels.com guest review
Response by Leonardo Hotel London Heathrow Airport
Dear Carol, Thank You very much for your feedback, I am delighted to hear that you had a wonderful stay at The Hotel. I completely agree with you on the confusion with the access to the hotel as there are a few Holiday Inn's within the vicinity, I am glad you were offered a discount dinner for the evening. We look forward upon welcoming you in the near future. Thank You Kind Regards Sharad Rekhi Food & Beverage Manager
2 night trip Sep 13, 2014
carol
US
5.0 / 5Outstanding
"Great Location; great value!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Minutes from Heathrow with good shuttle service
Genuine Hotels.com guest review
Response by Leonardo Hotel London Heathrow Airport
Dear Mack, Thank you very much for your feedback. I am delighted to hear that our hotel was located at a convenient location as per your needs. We look forward upon welcoming you in the near future. Thank You Kind Regards Sharad Rekhi Food & Beverage Manager
1 night trip Sep 10, 2014
Mack
US
5.0 / 5Outstanding
"convenient to Heathrow"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Staff cordial. Appreciated that we could leave our luggage while we went sightseeing before our room was ready. They also had a Very nice restaurant which made it unnecessary to walk or drive anywhere else for dinner.
Genuine Hotels.com guest review
Response by Leonardo Hotel London Heathrow Airport
Dear Ed, Thank You very much for your feedback. I am very pleased to hear that you had an enjoyable and a comfortable stay and all your needs were taken care of. We look forward upon welcoming you in the near future. Thank You Kind Regards Sharad Rekhi Food & Beverage Manager
1 night trip Sep 9, 2014
A Traveler
US
4.0 / 5Excellent
"Convenient"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Perfect hotel for a night or tow. Very close to the airport. Transfers to and from the hotel are available for a small fee. Hotel restaurant is ok. Rooms are bigger than average.
Genuine Hotels.com guest review
Response by Leonardo Hotel London Heathrow Airport
Dear Jaime, Thank You very much for your feedback. I am very delighted to hear that our hotel was located at a convenient location as per your needs. We look forward upon welcoming you in the near future. Thank you Kind Regards Sharad Rekhi Food & Beverage Manager
1 night trip Sep 9, 2014
Jaime
US
5.0 / 5Outstanding
"Close to airport"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Clean, comfortable and we like the restaurant.
Genuine Hotels.com guest review
Response by Leonardo Hotel London Heathrow Airport
Dear Traveler, Thank You very much for your feedback, I am delighted to hear that our hotel was located at a convenient location as per your needs and you enjoyed our dining facilities. We look forward on welcoming you in the near future. Thank You Kind Regards Sharad Rekhi Food & Beverage Manager
1 night trip Aug 27, 2014
A Traveler
US
4.0 / 5Excellent
"Great stay perfect for 1 night"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Great hotel when catching an flight out in the morning or even flying in late. Tube is so simple and bus from the airport is free.
Genuine Expedia guest review
Response by Leonardo Hotel London Heathrow Airport
Dear Dianna, Thank You very much for your feedback, I am delighted to hear that our hotel is located at a very convenient location as per your needs. We look forward on welcoming you back in the near future. Thank You Kind Regards Sharad Rekhi Food & Beverage Manager
Other trip Sep 1, 2014
dianna
US
5.0 / 5Outstanding
"airport hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
The hotel is convenient to Heathrow, served by the "hopper" bus. Room was comfortable and quiet, food decent but a bit pricey. It was rainy, so we chose not to walk to a nearby pub, which would have involved dodging traffic.
Genuine Hotels.com guest review
Response by Leonardo Hotel London Heathrow Airport
Dear Frank, Thank You for your feedback, I am delighted to hear that you had a comfortable stay. We look forward on welcoming you in the near future. Thank You Kind Regards Sharad Rekhi Food & Beverage Manager
1 night trip Aug 14, 2014
frank
US
4.0 / 5Excellent
"Good, inexpensive place for overnight stay."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Stayed overnight here to break up trip home from eastern Europe. The main facilities are fine, the staff helpful. Room comfortable and soundproofed; slept soundly. There was no minibar in the room or vending/ice machine on our floor, which would have been nice as I was thirsty when I arrived. Also there was only one set of towels for two visitors, but that was quickly remedied with a call. Lobby facilities are lovely. Breakfast ridiculously expensive - skip it.
Genuine Expedia guest review
Response by Leonardo Hotel London Heathrow Airport
Hi Carl, Thank you very much for your feedback. I am very pleased to hear that you had a comfortable and an enjoyable stay. We are currently looking at increasing the availability of our vending machines within the hotel hence on your next visit you shall find the ease of accessing a drink. In regards with our breakfast, we do offer an ala carte option where you would get charged just for the selection opted for which makes our breakfast much cheaper. We look forward on welcoming you back in the near future and once again thank you very much for your feedback. Kind Regards Sharad Rekhi Food & Beverage Manager
Other trip Aug 26, 2014
Carl
US
4.0 / 5Excellent
"close to airport"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    2.0
Great breakfast. Good place to stay if you want to be close to Heathrow. Restaurant service is very slowwwwww. They'd rather chat with each other than help customers.
Genuine Hotels.com guest review
Response by Leonardo Hotel London Heathrow Airport
Dear Traveler, Thank You very much for your feedback, I am delighted to hear that you had enjoyed stay at The Holiday Inn Heathrow Hotel. I shall pass share your feedback with the Food & Beverage Team. We look forward on welcoming you back in the near future. Thank You Kind Regards Sharad Rekhi Food & Beverage Manager
1 night trip with friends Aug 22, 2014
A Traveler
US
3.0 / 5Good
"Close to the airport"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
You have to buy a bus ticket for quick shuttle, but it was only about four or 5 pounds. The bus that went to our airport terminal was late, but another bus driver came by and was helpful and took us with good instructions on how to use the free train inside the airport. Breakfast was good, but ends early. This was just a quick overnight stay to get from the hotel to the airport, and it served it's purpose.
Genuine Expedia guest review
Response by Leonardo Hotel London Heathrow Airport
Dear Traveler, Thank You very much for your feedback, I am pleased to hear that you enjoyed our breakfast offerings and the shuttle bus had a quick turn around for your convenience. We look forward on welcoming you back in the future. Thank You Sharad Rekhi Food & Beverage Manager
Other trip Aug 24, 2014
A Traveler
US
5.0 / 5Outstanding
"Great for the weary traveler!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
After my third day of being bumped from flights (I was flying standby) I landed at the Holiday Inn London Heathrow, sharing a room with another unfortunate traveler. We were both pleasantly surprised by the hotel, which was one of the less expensive available. The room was well designed and furnished, the bathroom was spacious and stocked with plenty of towels, and the food in the restaurant was plentiful and pleasant. WiFi access was good. The only downside was having to take the Hotel Hoppa, which stops at several other hotels and three terminals and can be a long, expensive ride. If I need to stay near Heathrow again, I'll come back to this hotel.
Genuine Hotels.com guest review
Response by Leonardo Hotel London Heathrow Airport
Dear Amanda, thank you very much for your feedback, and do empathize with you on being on stand by tickets. I am very delighted to hear that you enjoyed the hotel and its dining facilities. We look forward on welcoming you back in the near future. Thank You Kind Regards Sharad Rekhi Food & Beverage Manager
1 night trip Aug 20, 2014
Amanda W.
US
4.0 / 5Excellent
"LHR layover"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Hotel was fine and personnel were very nice and helpful. The only drawback was the quality of the dinner menu. It was rather sparse. The included breakfast was good.
Genuine Hotels.com guest review
Response by Leonardo Hotel London Heathrow Airport
Dear Barry, Thank you very much for your feedback. I am very sorry to hear about the experience you had in regards for the quality of the dinner menu but we do offer a three course dinner buffet too as an added choice apart from the ala carte menu. We are currently in the process of reviewing and changing our current dinner menu hence on you next visit you will find more selection of items to choose from. On the other hand I am very pleased to hear that you enjoyed the selection of breakfast we have to offer. We look forward on welcoming you back in the near future. Thank You Kind Regards Sharad Rekhi Food & Beverage Manager
1 night trip Aug 17, 2014
Barry Hamley
US
4.0 / 5Excellent
"Great hotel - not so great bed"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
The hotel was just fine. Neat, clean, tidy, friendly staff, nice room, great bath towels, etc. The only problem was that the bed was not comfortable at all and the pillows were limp and flat. I had just come from a holiday inn in Gloucester and the hotel was just fine as well, not quite as nice as this one, but the bed there and the pillows were superb. Slept like a queen! But this Holiday Inn in London Heathrow needs to put in nicer mattresses and some fluffier pillows.
Genuine Hotels.com guest review
Response by Leonardo Hotel London Heathrow Airport
Hi Katherine, Thank you so much for your feedback. We are currently in the process of upgrading our mattresses and pillows in our bedrooms. When we see you on your next visit I can assure you with very comfortable and relaxing sleep. Thank you once again for choosing The Holiday Inn Heathrow Hotel. Kind Regards Sharad Rekhi Food & Beverage Manager
1 night business trip Aug 18, 2014
Katherine
US
5.0 / 5Outstanding
"convenient to airport"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Good restaurant. Courteous staff
Genuine Hotels.com guest review
Response by Leonardo Hotel London Heathrow Airport
Hi Jane, Thank You very much for your feedback, I am very please to hear that you enjoyed the service at our restaurant. We look for ward on welcoming you back in the near future. Thank You Sharad Rekhi Food & Beverage Manager
1 night trip Aug 16, 2014
Jane White
US
4.0 / 5Excellent
"Convenient to Heathrow by shuttle bus"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
I was pleased with the hotel, except that they did not retain the room we asked for -- a twin. They said they oversold the hotel.
Genuine Hotels.com guest review
Response by Leonardo Hotel London Heathrow Airport
Dear Jerry, Thank you very much for your feedback, I am very sorry to hear that your request for a twin room was not honored but I can assure you we do try our level best to accommodate our guests needs. In duration of the period of your stay and due to high demand the hotel had been overbooked. Upon your next visit to the hotel we will make sure your requests are given a higher priority. Thank You Sharad Rekhi Food & Beverage Manager
1 night trip Aug 15, 2014
Jerry Schmidt
US
4.0 / 5Excellent
"Convenient and clean"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
It was the perfect hotel after staying in an 18th century hotel for a week in Bath with very few amenities. Also, great location for travelers preparing to fly from Heathrow the next day.
Genuine Hotels.com guest review
Response by Leonardo Hotel London Heathrow Airport
Dear DT, Thank you very much for your feedback, I am very pleased to hear that our hotel was located at a very convenient location as per your needs and you had taken full advantage of our comfortable amenities offered. We look forward on welcoming you back in the near future. Thank You Sharad Rekhi Food & Beverage Manager
1 night trip Aug 7, 2014
DT
US
5.0 / 5Outstanding
"Good room, good food"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    2.0
The Holiday Inn London Heathrow was an excellent deal with a large and very comfortable guest room. In addition, the hotel restaurant had surprisingly good food at a fair price. There was an excellent buffet with three courses, featuring very well prepared traditional English food; and the restaurant staff were gracious and professional. There was also a range of other options from the menu, from sandwiches to full meals.
Genuine Hotels.com guest review
Response by Leonardo Hotel London Heathrow Airport
Dear BH, Thank You very much for your feedback, I am very pleased to hear that you enjoyed your room and our dinning facilities and service in duration of your stay. We look forward on welcoming you back in the near future. Thank you Kind Regards Sharad Rekhi Food & Beverage Manager
1 night trip Aug 11, 2014
BH
US
4.0 / 5Excellent
"Got big bites after 1 night"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The hotel is nice, clean and rooms are also nice and clean. We spent a night and I got 3 big (bug??) bites (about the size of a penny) the following morning. Hotel is close to the airport and is accessible via airport shuttle. Food at the restaurant wasn't great. Ordered chicken curry with naan bread .. naan bread was so hard and curry was bland. Checked in around 6pm and left before 5am to catch a flight.
Genuine Hotels.com guest review
Response by Leonardo Hotel London Heathrow Airport
Dear Elle, Thank You very much for your feedback, I am very sorry to hear about the bug bites you experienced. We currently carrying out an investigation on this matter as we speak and making sure no other guests face the same problem in the particular room you stayed in. I have also passed on your feedback to our chef as well where we are looking to enhance our quality of our curry and naan bread. We look forward on welcoming you back in the near future and once again thank you very much for your feedback. Kind Regards Sharad Rekhi Food & Beverage Manager
1 night family trip Aug 7, 2014
Elle
US
4.0 / 5Excellent
"Close to Heathrow airport"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
location a plus and a good pub/diner (Magpies) a couple of blocks away.
Genuine Hotels.com guest review
Response by Leonardo Hotel London Heathrow Airport
Dear Marv, Thank You very much for choosing The Holiday Inn Heathrow Hotel. I am very pleased to hear that our hotel is located in convenient location as per your needs. We look forward on welcoming you back in the near future. Kind Regards Sharad Rekhi Food & Beverage Manager
1 night trip Aug 3, 2014
Marv
US
4.0 / 5Excellent
"short-stay near Heathrow"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
good value
Genuine Hotels.com guest review
Response by Leonardo Hotel London Heathrow Airport
Dear Traveler, Thank you very much for choosing The Holiday Inn Heathrow Hotel. I am very pleased to hear that you had a comfortable stay at our hotel. We look forward on welcoming you back in the near future. Kind Regards Sharad Rekhi Food & Beverage Manager
1 night trip Jul 18, 2014
A Traveler
US
5.0 / 5Outstanding
"Great Hotel, Easily Accessed and Close to Heathrow"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This is a really nice hotel located very close to Heathrow, very easy to get to and easy to get out to their airport. The room was VERY large and comfortable, surprisingly so, given that hotels in Britain generally, and around London in particular, typically provide very scanty space. The entire hotel was clean and bright. And it was all very reasonably priced, again, especially considering the high cost of hotels around London. I would return to this Holiday Inn for my next visit to London. The only thing that is a negative-- and it is not their fault-- is that there is another Holiday Inn just minutes away, along pretty much the same street, and the GPS in our rental car sent us to the other place first (when we booked this hotel, they did not provide the postal code, and there is no street number, so the GPS did not know which of the "Heathrow-London" Holiday Inns we wanted. But that is absolutely the only thing that was not perfect.
Genuine Hotels.com guest review
Response by Leonardo Hotel London Heathrow Airport
Dear Suetonius, Thank You very much for choosing The Holiday Inn Heathrow Hotel for your stay. I am very pleased to hear that our hotel was located in a very convenient location as per your needs and you did enjoy the comfort of our spacious rooms. I do agree with you on the confusion you faced whilst access the hotel as there are couple more Holiday Inn's within the area, we are looking into this matter on how to avoid this situation for other guests. Thank you very much for providing us with your feedback and we look forward on welcoming you back in the near future. Kind Regards Sharad Rekhi Food & Beverage Manager
1 night family trip Aug 1, 2014
Suetonius
US
5.0 / 5Outstanding
"A very pleasant surprise"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I was surprised at every turn by this hotel. Location is fabulous; parking was easy and uncongested; check-in quick and friendly; room was spacious, quiet and very nicely appointed, as was the bathroom; food at restaurant was wonderful and service pleasant. I was completely surprised and very, very happy as a result--and I would stay there again in a heartbeat. The price was fantastic and I may just make this my LHR hotel!
Genuine Hotels.com guest review
Response by Leonardo Hotel London Heathrow Airport
Dear Steven Cauble, Thank You very much for choosing The Holiday Inn Heathrow for the duration of your stay. I am very pleased to hear that you enjoyed the dining facilities and services offered by our hotel. We look forward on welcoming you back in the near future. Kind Regards Sharad Rekhi Food & Beverage Manager
1 night business trip Jul 31, 2014
Steven Cauble
US
4.0 / 5Excellent
"delivered more than i expected"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
I had an overnight layover in London so I picked this airport Holiday Inn to spend one night. The room was comfortable and I was pleasantly surprised by the amenities: coffee, tee, and snacks (I assume they were free since I didn't see a price list). The pillows were comfortable and the toiletries were good quality. The internet costs about 10 GBP a day but you can get around it by becoming an IHG member and having your membership number appear in your reservation (free membership). It was slow but at least I could access it free of charge from my room. If you don't mind walking the last 100 meters, take the free city bus number 432 from Terminal 5 (or free U3 from Heathrow Central Bus Station near terminals 1,2, 3), and get off at Sipson Way stop. If you're unsure, ask the driver to point it out to you. The only drawback to this hotel was that if you wanted to use the underground, you need to take U3 (same bus stop on the corner of Bath Road and Sipson Way) back to the Heathrow Central Bus station to get on the Picadilly Line. Or, you can take one of the numerous buses that run from that bus station outside the hotel. To get from the hotel to the airport takes at least 30 minutes so be sure to plan on it (U3 to the airport then Heathrow Express train to your terminal). The staff was friendly and helpful. If you plan on using the underground to get to London, this isn't the most convenient hotel but otherwise excellent for an overnight stay.
Genuine Expedia guest review
Response by Leonardo Hotel London Heathrow Airport
Dear Traveler, Thank You very much for choosing The Holiday Inn Heathrow Hotel for your overnight stay. I am very pleased to hear that you had a comfortable and an enjoyable stay. I do agree with you as getting to the underground station does take time and planning but on the other hand we are very conveniently located for Airport use. Thank You very much for your feedback and we look forward on welcoming you back in the near future. Kind Regards Sharad Rekhi Food & Beverage Manager
Other trip Aug 4, 2014
elif
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
I enjoyed my stay at the hotel. The staff was nice and the hotel was very quiet.
Genuine Hotels.com guest review
Response by Leonardo Hotel London Heathrow Airport
Dear Demi, Thank You for choosing The Holiday Inn Heathrow Hotel for the duration of your stay. I am very pleased to hear that you had experienced a very comfortable and an enjoyable stay. We look forward on welcoming you back in the near future. Kind Regards Sharad Rekhi Food & Beverage Manager
1 night trip Jul 26, 2014
Demi
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
It was quick as we were there for only 7 hours. I would be happy to recomond it.
Genuine Hotels.com guest review
1 night trip Jul 20, 2014
Garry Jackson
US
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