There was a smoke smell throughout even though the rooms are smoke free. The man who checked us in wasn't very friendly or helpful. Clearly he doesn't like his job. They also require an additional $100 deposit that they haven't credited back a week later !Genuine Hotels.com guest review
The staff was friendly and helpful breakfast served ever ymorning there is a work out room and a poolGenuine Expedia guest review
nice hotelGenuine Hotels.com guest review
This hotel was okay, but for the price there are better options in better locations. The rooms were fairly standard, but one major problem was the amount of noise filtering through the rooms-I was on the second floor, and it sounded like a herd of elephants was camped in the room above me. I also strongly object to being made to pay a $100 'deposit' […] on arrival. This was more than the cost of the room, and I don't see what could be possibly be charged to the room that would add up to $100. Read moreGenuine Hotels.com guest review
Just one night. Pretty short stay so didn't sample breakfast. But, there was fresh coffee at 4:45 am as we were leaving for an early flight. That was helpful. Also, staff at desk helped with directions. All was nice.Genuine Expedia guest review
"Nice Hotel close to downtown"
This hotel was close to downtown without the downtown prices. The rates were affordable. The showers had great water pressure and large shower heads. The bed was extrememly comfortable and we enjoyed that there were firm and soft pillows offered. It is a bit tricky to find the hotel in the dark. We drove by it twice and drove a little farther than the […] hotel and ended up in not such a great neighborhood. The staff was friendly and very helpful with assisiting us with ideas of places to visit in the area. Read moreGenuine Expedia guest review
"Nice Hotel, Parking Stinks"
Hotel was nice, staff was friendly, room was nice and clean. We were told about parking in the fenced in lot with a parking pass. However, when we got back from the baseball game, we had to park across the street in an unknown lot that was supposedly "security" watched even though no one was over there.Genuine Hotels.com guest review
"Great place to stay, just NOT on the 3rd Floor"
Upon arrival, it was very late at night. Right off of the highway made it convenient to get to. However, if you are in a room on the traffic side of the hotel, the road noise will awaken you in the am. The gal at the front desk was nice. The hotel claims to be a NON-Smoking hotel, however, it was not always as such. The 3rd floor was the smoking floor […] and that is where my daughter & I were placed. As soon as the elevator door opened on the 3rd floor, we could smell the old cigarette smell! Our room was very penetrated with the nasty smell! Our clothes and hair smelled when we left. Yuck. Our bed and room were comfortable though. After the free breakfast in the morning, which was quite adequate, we checked out and that is when I mentioned to the front dest staff of the pungent smell up there. That's where I learned that the floor used to be the smoking floor. They were apologetic. What can you do? Read moreGenuine Hotels.com guest review
It is consistently a great place to stay.Genuine Hotels.com guest review
"Nice hotel,friendly helpful staff, enjoyed ;)"
Hotel was easy to find. Close to the Sprint Centrr and down town KC. We felt very safe there. Our beds were so comfortable we didn't want to leave. Our rooms were very clean as was the hotel inside and out. I would highly recommend it as a place to stay.Genuine Expedia guest review
Room was clean and comfy. Breakfast was good. Friendly and helpful service. We were in KC for a women's conference and got to park in the extended parking of Comfort Inn for no extra charge after our checkout.Genuine Expedia guest review
"close to Union Station our destination."
We had some attractions near and at Union Station we wanted to see and that is why we picked this hotel. The price was in our range and the pool was great. The continental breakfast had good choices. Room needed some minor fixes but was comfortable and provided what we need for a nice three day get away.Genuine Hotels.com guest review
A change in plans led me to re-schedule my stay. Upon my arrival the hotel had no record I changed dates and had listed me as a no-show for my first date. The front desk attendant was immediately rude and refused to assist me. I called Hotels.com myself, who then called the hotel. After a 45 minute checkin ordeal, my impression was the mis-communication […] was solved and my hotels.com reschedule would be honored. I checked my bank account the next day and realized the hotel had charged me independent of hotels.com! I went to the front desk to inquire. The very same attendant was there however acted like he had never seen me before and denied ever speaking with hotels.com! I'm not one to post negative reviews, however the continued disregard for the customer was unlike anything I'd every experienced at a hotel. Still working through this issue as a write this review a week later... Read moreGenuine Hotels.com guest review
Room had an odor when we first arrived but then the smell went away smell was of an odor of type of shalack chemicalGenuine Hotels.com guest review
The hotel was clean and comfortable and the breakfast was delicious.Genuine Hotels.com guest review
"Well kept, but a but noisy"
Overall, the stay was fine. Room was clean and comfortable, although mattresses need replacing. The location is walkable to most of the KC business district and convention center. I did notice once that someone was vacuuming at 10:30pm, which was bizarre and disruptive. As always, earplugs are a good thing to have.Genuine Hotels.com guest review
"Good place to stay"
Not much in the immediate area, but easy walk to convention center, etc. And great place to crash at nightGenuine Hotels.com guest review
"A Good Place to Stay"
it is a very good place to stay, the location in reference to the downtown area was convenient and within walking distance. I spent a week there visiting family in KCMO and had an enjoyable time there. Although the location of the hotel was in an up and coming neighborhood and next to the interstate, the noise and safety was never in question. I felt […] at ease coming back to my room late at night. The room was comfortable and clean. Breakfast was not the greatest, but good enough to start the day. I recommend it highly if you are passing through or spending a few days longer. Read moreGenuine Hotels.com guest review
Close to the highway so convenient but a little noisy. Staff was friendly. Breakfast was a plus.Genuine Expedia guest review
"Uncomfortable Inn And Suites"
Uncomfortable.Genuine Hotels.com guest review
"Easy access to the rest of Kansas City."
Very helpful night guy at the desk. He directed me to Anthony's, a great Italian restaurant a short walk from the hotel.Genuine Expedia guest review
"Decent price for a decent stay"
Nothing special. Free wifi was nice. Microwave and fridge in the room. Fair price. Sheets were clean and air conditioner works great!Genuine Expedia guest review
It was close to everywhere we were going, Great Breakfast, good swim in the pool and very comfortable beds.Genuine Hotels.com guest review
"1 night stay on the way"
We were looking for a hotel with a pool, on I-70 that we could pull off, let the kids play in the pool and get a good night's sleep after 12+ hours of driving. The Comfort Inn pretty much fit the bill. We didn't get in until almost 9:00 PM but the indoor pool, although small was just right for my 4 yr & 6 yr old granddaughters. They also had deal with […] a local Italian restaurant that delivered a late supper that was reasonable & tasty. The room was spotless and the staff friendly. If I had any complaint it was that the AC did not respond to the temperature we set it at. The room was comfortable but we wanted it a little cooler but while we could turn down the temp, it didn't kick on for quite come time. It was little pricey but I assume that's because it was in the middle of downtown but they had free parking and a safe lot. Read moreGenuine Hotels.com guest review
"Please return my $100 as soon as possible"
This hotel is quite, but the room will release some smell. Although I have pay the all money online, the waiter request me charge $100 for non-smoking before check in and will return the $100 to me if I doesn't smoke for couple days. It is pity that I haven't receive my $100 until now, what happen? what is time return my money back?Genuine Hotels.com guest review
It was pretty good for the price. The hotel was not too far from the center of the city.Genuine Expedia guest review
We enjoyed our stay! The day time desk clerks were very friendly and helpful finding taxis/drink tickets/destinations etc. The night desk clerk was rude, however....he wouldn't give us change for the vending machine, reminded us of a no noise tolerance policy for absolutely no reason...not a friendly man. Avoid him if possible, otherwise it was a pleasant […] experience. Read moreGenuine Hotels.com guest review
"Not what I expected. Not at all."
Staff was excellent. Pleasant and very helpful. Room was not clean. Dirty, moldy cups on the window sill. Blankets were not clean.....had to ask for replacements. Carpet was torn in front of the sink. Very disappointed.Genuine Expedia guest review
"Not much attention to detail"
When we first checked in, about 15 minutes after settling into the room we heard a baby crying right next door. I went up to the desk and asked to change rooms, and the woman working said it wasnt a problem, and switched us right away. However, she asked if we had sat on the bed, or used any towels, and i told her we did set our bags on the bed so the […] covers were probably a little mussed. She sighed and said that she would have to go clean it, and she hated doing that, and generally acted like it was an inconvenience for her. When we got to the second room, I noticed quite a bit of urine around the base of the toilet, and a few very long hairs in the bathtub. Just didn't seem like they took very much time cleaning between guests. Other than that, the stay was fairly ordinary. Read moreGenuine Expedia guest review
The staff we extremely helpful with all of our questions. I highly recommend staying here and will do so again in the future!Genuine Expedia guest review
"Very nice hotel. Easy to get to."
Hotel was clean and bright. Good breakfast both days. Pleasant foyer to sit in while I waited for my ride. Very quiet. Comfy bed. Brand new TV with excellent reception. I'd stay again!Genuine Expedia guest review
The clerk at the front desk was a bit flustered when we arrived as she was new, alone, and the hotel was very busy for a random weekday, but she was very nice, efficient, and polite, even when phone calls and guests, upset that she had no control over the slow wifi, continued to interrupt her. Room was very clean and comfortable. We were only there […] for a quick overnight on our way across the country, but it was a very comfortable, quiet, stay with a decent breakfast and everything we needed. Read moreGenuine Hotels.com guest review
"This hotel as ok"
This hotel as ok. The neighborhood was not bad like some people have said. The swimming pool was very small the picture makes it look much bigger than what it was. The rooms were a nice size for the price of the room. The desk, dresser and end table were not in good working condition but the bathroom was nicely remodeled. The beds were pretty comfortable […] but a little on the firm side. The breakfast was really good and made it worth staying at this hotel. They had a good variety of foods to choose from. Read moreGenuine Expedia guest review
Very nice and made sure that everything was done to ensure our satisfaction.Genuine Expedia guest review
We had no complaints on our room. It was very clean and very comfy beds.Genuine Hotels.com guest review
"Was not as quite impressed"
Didn't quite appreciate the service. They were trying to rush me out of my room.Genuine Hotels.com guest review
"nice clean hotel"
Everything was great except the room does not have dark curtains. Sun was streaming in super bright at 6am.Genuine Hotels.com guest review
"Ok for an overnight stay"
The hotel was ok, kind of old and you can tell people used to smoke in the nonsmoking rooms. On the plus side the staff was amazing!!Genuine Expedia guest review
The only thing is the TV didn't really work but it was no biggie for us. Cab to Sprint 6-10.00 that was great! Staff very helpful!!!Genuine Expedia guest review
"The big three: Convenient, easy, clean!"
A few blocks from an easy-to-use bus system that can take you to Union Station, major attractions, and my destination, the National Archives.Genuine Expedia guest review
This hotel is in a rundown part of town and an unsafe neighborhood. Without disparaging the Kansas City Region, I must say that I did not know that I would encounter parts of the town that were this run down. As a female and solo traveler, I did not fee safe. I actually checked out and found a new hotel myself, closer to the airport and in a cleaner, […] safer part of Kansas City. Read moreGenuine Expedia guest review
The first room we were given smelled like smoke. I asked for another room and the clerk gladly and politely gave us another room. The air conditioner in the second room did not work that great but other than that it was a decent hotel for the price.Genuine Hotels.com guest review
"Nice place to stay"
Overall it was GOOD... We stayed to go to the NASCAR races. The ONLY problem we had was the TV didnt work on the lower channels... when we finally got around to mentioning it... they fixed the issue right away. The desk clerk was VERY friendly and VERY helpful. Led us to an amazing italian restaurant -- ANTHONY'S --- I recommend it also. The breakfast […] was good and they kept things full and hot. I would definitely stay there again should the occasion arise. Getting to the hotel was a little tricky but Al is pretty good at studying interstate exchange. So if you know ahead of time which roads you need to be on.... it's pretty easy to get to. Read moreGenuine Hotels.com guest review
Desk staff was very helpfulGenuine Hotels.com guest review
Lovely hotel will book again if in the areaGenuine Hotels.com guest review
"Nice hotel but no hot tub :("
Very nice updated hotel, staff was very friendly and helped us out, fast internet and good hours for breakfast and pool. There is no hot tub though which was a bummer and the breakfast was no up to par with us, cheap, unhealthy food with disposable dinnerware. I'd love to see a healthier/local foods with real dinnerware.Genuine Hotels.com guest review
The Hotel front desk clerk, Jess, was amazing. She took the extra time to clear up some confusion I had on my reservation. She was extremely courteous and helpful. I was so impressed with her and the rest of the hotel staff. Would definitely stay there again. The rooms were very clean and the beds comfortable.Genuine Hotels.com guest review
"Hotel was fine, but walls are thin"
A group of teenagers on a trip were staying the same night as us. I could hear them through the ceiling all night long. I got a terrible night's sleep. I'm sure this was an oddity, but the fact remains, if you weren't on the top floor, you WILL hear the people above you walking around. Also, there is limited parking. We got the last space in the lot. […] Right after I parked, I observed a fellow parking on the curb because there was nowhere else to park. Otherwise, it was a pleasant experience. Read moreGenuine Expedia guest review
"Nice economical stay in KC"
Nicely updated room with comfortable king bed. Nice proximity to a number of KC attractions. Super friendly front desk with great insights for an our out of towner. Would surely stay again.Genuine Hotels.com guest review
nice people, clean place.Genuine Hotels.com guest review
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