"Looks are deceiving...and so is Hotels.com rating"
The hotel had a 4.4 rating, and the young lady at the front desk was very helpful. The hallways and carpets were dirty, the same went for the room, and there were stains on the couches (white stains). The room was equivalent to a Days Inn. The view - was beautiful.Genuine Hotels.com guest review
"Love thier pool!"
This hotel is in a great location. You are close to the water. My room had a horrible view...a brick wall. Make sure you when you book you stay out of room 811 or 812. They did comp my parking for that though. That was really cool of them. The pool and hot are awesome! All in all just make sure you have a good view.Genuine Hotels.com guest review
The hotel is not the easiest to find nor is the front desk as it appears to look more like a security desk for an office building. The staff was great, the view was awesome,and the room was spacious, comfortable, and clean. The we're some hairs on the bathroom floor and near the bath tub but those were more than likely from whoever cleans. Its not a […] biggie but still kind of gross. Overall, my short stay was very nice and comfortable. I would recommend it. Read moreGenuine Hotels.com guest review
"Great Vancouver hotel"
Great location; room was beautiful and very comfortable - the harbor view was lovely! The full service gym in the building with pool and sauna was wonderful.Genuine Hotels.com guest review
"It was alright."
The stay was pleasant. Here are Pros and Cons in a nutshell: Cons: -just as other reviewers have stated, it's easy to miss bc of the lack of signage. -their parking is expensive. even the front desk girl admitted this and led us to park at a cheaper lot which is close by (so that was a pro. honesty). -bathroom amentities very basic. toiletries like […] shampoo and conditioner were not great. -the breakfast is not worth it. Just cereal, yogurt, choices of bread and pastries, condiments, coffee and juice. No hot foods. VERY cramped and limited space. Pros: -Clean -good location -secure -good channels -appreciated the complimentary bottled waters and chocolates Id stay again, but only with discounts or deals. Read moreGenuine Hotels.com guest review
"Downtown Vancouver for Conference"
Good hotel, great location for a waterfront conference. Front desk staff were more "miss than hit" for customer service....except for "V", she was great! Nice to access to the Terminal City club too.Genuine Hotels.com guest review
Good service, hotel location excellent, all transportaion 1/2 block walking distance..Genuine Hotels.com guest review
"Not a service minded hotel"
The website is a bit misleading as this is not a full-service hotel. The room was nice but the walls/paint showed the age (lots of scuffs and dings) and the bathroom wasn't so-so. The room has a kitchenette with a microwave, glassware a wineopener and an oven mitt, but no silverware, no plates, and no towels. I called down to ask and they explained […] I could go to the 8th Floor room where they serve continental breakfast to get silverware and plates. No offer to bring them to the room for me. I called again to ask about an amenities book -- hours for the breakfast, the pool, room service, etc. -- and was told they do not have that information in the rooms, that I would need to call the front desk to find out. A bit of a strange experience for me as I thought from the website I was getting into a full service hotel. The gym/pool were fantastic as was the location. The location couldn't be beat. Read moreGenuine Expedia guest review
"Decent place for the price."
Hotel was clean, however the beds seemed small for a queen. A little disappointed the bottom sheet was a flat sheet, not a fitted. So when you pulled the covers back, the mattress was exposed. Not a huge deal, but if this hotel was trying to set a standard, it failed with the sheets. The hotel staff was rude and a little pretentious, including the hotel […] manager, the woman checking us in and the woman manning the desk at the pool and fitness area. With all the fabulous places to stay in Vancouver, I will not be returning to this hotel. Read moreGenuine Expedia guest review
"Excellent accommodations! Recommended."
This hotel is designed for business travelers but is great for tourists. It has no restaurant or bar, and shares a beautiful lobby with commercial facilities. The location is great, in the center of commercial as well as tourist attractions. Guests have access to a private health club with lockers available and numerous exercise machines. Breakfast […] is not extensive, but is adequate. Rooms are very nice, with microwave and refrigerator, nice beds and baths. Hotel is not obvious from the street but once found is a great value. Read moreGenuine Expedia guest review
it is a comfortable place in a very good location. but the hotel has no room service (or a restaurant), so if you arrive late, you are doomed; breakfast stops at 10am, even on weekends, and their gym closes at 8pm. they need to re-think their approach to timing things.Genuine Expedia guest review
"Excellent service, nice location."
What it stood out in my stay in this hotel was the excellent service that its staff provided. They were courteous, efficient, and extremely helpful. they responded to each of our requests immediately and made our stay really comfortable. The building itself is a bit labyrinthine but once you find your way everything is great, including the pool and […] fitness center. Their breakfast was also nice, with decent coffee, good quality pastries and fruit. Overall a wonderful experience. Read moreGenuine Expedia guest review
"Needs to keep up with surrounding hotels"
Disappointed with the four star label. This is more like a three star. The breakfast was terrible.Genuine Expedia guest review
PeacefullGenuine Hotels.com guest review
"A great hotel at a great Vancouver location"
The stay was outstanding, from the time we checked it to checkout. The staff was very friendly and assisted us with tour information. The rooms are very comfortable with top quality furnishings and very clean. The hotel has an outstanding fitness center available at no charge.Genuine Hotels.com guest review
We visited Vancouver for our anniversary and found the Auberge Vancouver hotel to be well located for touring the downtown and Stanley Park areas. The room was clean and nice; and the staff friendly. We especially like the use of the health club and pool on 4th floor.Genuine Hotels.com guest review
"Great downtown location but..."
The Expedia-reserved room was on the 8th floor, one of the only rooms with a brick wall for a view. Boo. Luckily, we were able to work out a room on a higher floor with a city/harbor view and all was well. Stay on levels 11 or 12 if you can. Eighth floor is not a great experience. Positives: This hotel is located downtown - with easy walking access […] to shops and transportation. The staff is awesome and the rooms are clean and very spacious. The pool is beautiful. Internet is included. Negatives: No room service (although there are several restaurants in the area that will deliver). No mini-bar (bring your own.) Parking is somewhat expensive (there is an easy park right next door.) Read moreGenuine Expedia guest review
Good for longterm stay Going outside at late evening is not recommendedGenuine Expedia guest review
Enjoyed my short stay. The Hotel was convenient downtown, very nice secure and comfortable. Room was very nice with all the coveniences one would need. I would recommend this place to a friend and would stay there again.Genuine Expedia guest review
"Good hotel in the downtown"
The check-in experience was smooth and nice. The room was well cleaned and the amenities worked perfect! The stay was comfortable and the hotel is in the downtown which makes it easy to move around. We didn't like the breakfast that much as it was very simple with too limited options (they didn't have an omelet even)Genuine Expedia guest review
"Best downtown Vancouver location"
Can't beat the spot if you're a tourist. Great fitness center, with indoor pool and squash courts! Downside was housekeeping forgot to stock bathroom with shampoos and room with guest directory. Breakfast was fine, no eggs/pancakes but great pastries and lounge was very inviting.Genuine Expedia guest review
"Really nice hotel, downtown close to bay"
Our hotel was really nice, beautiful room; clean, quiet and comfy. The staff were wonderful. Very helpful and friendly. Finding their parking garage was a bit tricky so call ahead and get directions.Genuine Expedia guest review
I read the reviews first so I was prepared for the fact that it was a little hard to find and so was the parking garage. I wish parking fees were included as it was a bit pricey. On the plus side, the room was nice and clean with a great view of the city, walking distance to all the local restaurants and night life, and close enough to get to major […] attractions in a just a short drive. It was our first visit to Vancouver and this was a great base to get out in the city. Read moreGenuine Hotels.com guest review
"Great place to stay"
We injoy the location of this hotel. View was awesome time we spent there was so munch fun. I would highly recommend this hotel.Genuine Expedia guest review
"nice location in downtown vancouver"
it was pleasant for the most part..staff was not really friendly and made us feel as if they were doing me a favor when we asked questions..self parking is very expensive and was like a jigsaw puzzle trying to figure it out due to construction on the street bcoz access to the parking garage was 2 blocks away...then in the parking garage, only certain […] doors and elevators work due to club membership has priority over staying guests...very frustrating Read moreGenuine Expedia guest review
"Pick someplace else."
Nice hotel, too high a price. Their parking surcharge is outrageous, just down the street you can pay 1/3 the price. There are lots of hotels in Vancouver that are just as good and much cheaper. Their wifi is atrocious. Breakfast is run of the mill continental.Genuine Expedia guest review
"Close to cruise ship terminal."
Stayed there prior to leaving for a cruise. So close to Canada Place that we walked! It's part hotel & part residential, so there are separate elevators which is confusing. No room service available or on-site resteraunt.Genuine Expedia guest review
Being a American, with teaching of phonetics. I asked for directions saying Aweberg, rather than the French pronunciation. Of course no one knew what I was talking about. There was no signage on the street, only on a interior alcove, thus a 3 on convenience, finding the place was very hard. They up-graded us to a suite which was great.Genuine Hotels.com guest review
"Great but hard to find"
The hotel doesn't have a driveway to pull into and the name "Auberge" doesn't show from the street. Instead, the name of the private club that used to be associated with it is what you see from the road. The traffic in front is pretty heavy, so unless you know exactly where you are going, you will not see it. Even their neighboring shops didn't know […] where the Auberge was! Best bet is to look for a parking garage on the back street and then walk until you find it. No room service nor vending machines. Ice on one of the floors only. Otherwise, a great room. Read moreGenuine Hotels.com guest review
"Wonderful first night stay before our cruise!"
Lovely stay. By design it was only one night, but would have love a longer stay!Genuine Expedia guest review
We went before a cruise-simply wanted a convenient location before boarding our ship. It was very satisfactory.Genuine Expedia guest review
Excellent hotel, but it is missing the services and amenities of a hotel of this category. Parking is expensive and not well connected to the hotel. Lounge is basically one of the rooms in the eight floors.Genuine Hotels.com guest review
Convenient walking distance to cruise ships and sky-train to airport.Genuine Hotels.com guest review
We had a good night rest & a good meal at the near by Four season hotel. We will come back to this hotel on our next trip back to Vancouver. The staffs simply wonderful, we just disembarked from a cruise in the early hour & we had our room in no time.Genuine Hotels.com guest review
"Perfect location prior to a cruise"
We stayed at the hotel prior to a cruise to Alaska. The hotel is within walking distance from Canada Place Ship Terminal. When we checked out, the hotel actually took our luggage for us to the ship, we did not have to deal with it, it was delivered for us. The staff is very gracious and accommodating. Will definitely stay here again when visiting V […] ancouver. Read moreGenuine Hotels.com guest review
"Close To Waterfront Walk"
Great hotel for the price. However, some may find it difficult to locate. The walk from the garage to the hotel lobby is like a rabbit warren.Genuine Hotels.com guest review
"Great place to stay!"
I would definitely stay here again! I'm a bit of clean freak and the room/accommodations were very clean. The staff was friendly and personable. I briefly checked out the gym. Note that although it's located on the 4th floor, the sign on the door notes that it's on the 3rd level. The signage is a little bit confusing. I wanted to use the these facilities; […] however, I did not have time to do so. It was very nice like a high end gym or spa. No pictures though since it is a private club. It is conveniently located within reasonable walking distance (about 2 blocks) from the Convention Center, a train station, etc. Breakfast is included bagels, croissants, cereal, fruit, yogurt and pastries. They even had almond milk available for the lactose intolerant! Read moreGenuine Expedia guest review
"Great location for the waterfront and Gastown"
I enjoyed the hotel and would return. The Concierge was very helpful and recommended some great places to eat.Genuine Hotels.com guest review
"Great Room/Nice Services"
Staff let us have our room at 9:00am after ending a cruise at 6:00am. Sooo nice!Genuine Hotels.com guest review
There is quite a potpourri of businesses within the building. In addition to the hotel, there are office suites, a private club, residences and a fitness center. The pool is not really part of the hotel, but is part of the fitness center and is made available to hotel guests when the fitness center is open. The staff of the fitness center/pool acted […] as if the hotel guests were a nuisance and the hours were odd. On Sunday, the pool closed at 5:00 pm. The pool was completely closed on Monday as it was a holiday. The hotel portion was lovely - great room, well located, staff gracious and the service excellent. Read moreGenuine Hotels.com guest review
Great location. 2 blocks to cruise ship! Nice staff. One low point, our room which had a big window faced a large brick wall!Genuine Hotels.com guest review
The Auberge is outstanding! The staff is friendly and helpful, the rooms are spacious and clean. They also offer a free continental breakfast. The location is perfect, just two blocks from the cruise port and very close to the convention center and other points of interest. The Auberge would be our hotel of choice if we return to Vancouver.Genuine Hotels.com guest review
We were both exhausted and hotel let us check in early am which we appreciated since they had a room available. Hotel staff very helpfulGenuine Expedia guest review
Very nice hotel. A bit hard to find but in such a convenient location. Have been there twice and like itGenuine Hotels.com guest review
"Perfect for Cruise get away"
We booked this hotel due to the convenience of the location and ratings by previous guests. We were not disappointed. It was right off the SkyTrain, two blocks from Canada Place port and two blocks from our favorite Brew Pub - Steam Works. The front desk moved us to the top floor with an excellent view. Great location.Genuine Hotels.com guest review
"Great little boutique hotel"
Great hotel. Quiet and a nice harbor view. Close to convention center, cruise ships and Gastown. Breakfast is provided as well as refrigerator and microwave and coffee/teapot in the room. Free Wi-Fi and exercise room and pool. So much nicer than the rooms my friends stayed at for more money and just as close to all the attractions.Genuine Hotels.com guest review
"Great place to stay if you are cruising"
Classy upscale place walking distance to cruise terminal and Canada Place. We loved the whole experience there.Genuine Hotels.com guest review
No valet, but good spot to stay for cruise, park at Canada place only a block to hotel.Genuine Hotels.com guest review
"NICE SPACIOUS QUIET HOTEL"
Quiet, clean and good downtown location. The only thing I think should be included as amenity is parking which is a separate 36CAN.Genuine Expedia guest review
"Hotel was beautiful"
Room was clean and spacious with a wonderful view. Would definitely stay again!!!Genuine Hotels.com guest review
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