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"Okay"Reviewed by a Hotels.com guest on May 5, 2012
our room was in the basement!
"Great Place to Stay on Isla Mujeres"Reviewed by a Hotels.com guest on May 5, 2012
Fabulous Location, Beautiful Garden, Friendly Staff, Decent Rooms, Small Breakfast, Overall Great Value for the price!
"2012 Cacun Trip"Reviewed by a Hotels.com guest on May 5, 2012
This was great place to stay, no screaming sring breakers. This is an adult oriented all inclusive hotel. The food was excenllent, you have to try the rotisserie chicken on the beach!
Reviewed by a Hotels.com guest on May 4, 2012
This guest did not leave a comment.
"Amazing Location"Reviewed by a Hotels.com guest on May 4, 2012
Na Balam got some underserved poor scores. The location happened to be the best location on the island (as far as beaches go), and fairly convenient to excitement of down town. The grounds were spectacular, and for such a reasonable price. Front desk and beach bar staff were not amazing, but not bad either. They could do some training on customer service in order to make it a more magical experience, but all in all, it was acceptable service.
Location.
Located adjacent to a Mayan ruin, the Park Royal Cancun All Inclusive stands along the turquoise sea in Cancun, Mexico. This property is positioned 200 meters from shops, restaurants and entertainment at Cancun's signature La Isla Mall.
Hotel Features.
5 on-site restaurants and bars include the glass-walled La Veranda that serves Mexican and international cuisine. El Mirador offers Caribbean Sea views that complement their Italian dishes. La Langosta bar offers swim-up convenience while La Duna offers upper-pool views of the Mayan ruin. There is also a snack bar. An upper-level, octagonal-shaped outdoor pool affords sea views and cascades into another pool that contains a swim-up bar. A children's pool is positioned adjacent to the upper adult pool. Furnished with palapas, the resort's beach frontage extends 100 meters along the sea. As part of the All-Inclusive Plan, guests have complimentary use of kayaks, various sailboat styles, and windsurfers at an independently operated marina. Other forms of water sports are not included within the All-Inclusive plan. Complimentary transportation is provided to the marina twice weekly. The hotel offers a fully equipped fitness center, for a fee, although complimentary spinning classes are held each morning. Complimentary self parking is available.
Guestrooms.
This resort offers 287 air-conditioned guestrooms and suites located in 2 side-by-side buildings of 6 stories. Accommodations include white-marble floors, roughened white-stucco and turquoise accent walls and tan-marble bathrooms with shower/tub combinations. Safe-deposit boxes are available (surcharge).
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This resort is all-inclusive. This means that onsite food and beverages are included in the room price (some restrictions may apply, for example, to premium food items or drinks; or to dining at specific restaurants). Guests do not have to pay extra for onsite activities such as sailing. Please note items that are not included; these require a surcharge.
Food and beverages
This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.
The majority of meals and beverages at the following restaurants are included in the room rate for this resort (scroll up to the All-Inclusive Details section for more information).
La Veranda - Casual air-conditioned restaurant with glass wall serving breakfast, lunch, dinner buffets daily. Mexican and international cuisine. Low-calorie meals available.
El Mirador - Air-conditioned fine-dining restaurant with glass walls overlooking Caribbean Sea. Italian-cuisine. Dinner only. Children under age 13 not permitted. Dress code: long pants, collared shirts for men.
Sample menu for El Mirador
Appetizers:
Activities include:
The majority of recreational facilities and activities described below are included in the room rate for this resort (scroll up to the All-Inclusive details section for more information).
This all-inclusive Cancun resort features two octagonal pools (one for adults only). One has a sea-view upper pool measuring 12.75-by-12.75-meters (14-by-14-yards) cascading into a 16.5-by-16.5-meter (18-by-18-yard) lower pool containing a swim-up bar. Adjacent to the upper pool is a 4.5-meter-diameter (15-foot) toddlers' pool. Furnished with thatched-roof palapas for shade, the resort's beach frontage extends 100 meters (109 yards) along the turquoise sea.
No watersports equipment is offered at the resort, but as part of the All-Inclusive Plan guests may use kayaks, Hobie Cat sailboats, Sunfish sailboats, pedal boats, and windsurfers at AquaWorld, an independently operated marina located 3.5 km (2.25 miles) away on Nichupté Lagoon. Complimentary transportation to AquaWorld is provided twice weekly. AquaWorld also offers a variety of other water sports, including parasailing, personal watercraft, fishing, scuba diving, and snorkeling. These items are not part of the All-Inclusive Plan and must be paid for separately.
Although guests must pay daily surcharges to use the resort's fitness center, complimentary spinning classes are offered there every morning.
The recreational activities listed below are available either on site or near the Park Royal; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
This property considers guests aged 12 and younger, at time of travel, to be children and guests aged 2 and younger, at time of travel, to be infants.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
The Cancun Hotel Zone rests on a slit of land bound by a lagoon and the turquoise waters of the Caribbean Sea. Sunseekers crowd the white-sand beaches. At night, the action moves to the restaurants, clubs, and bars that line Boulevard Kukulcán, the area’s main artery. This road passes by the El Rey ruins, believed to be a king’s tomb.
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"Well done 3 star hotel"
This is very much a 3 star hotel. Little comforts that would give a more luxe experience are not there, but it's a well done, clean and efficient hotel. The resort staff is very warm and engaging, apart from the front desk where they are not at all concerned with your customer experience. Rooms are basic - no in room fridge, minimal toiletries, hard […] beds - but clean. The food and drink are plentiful and of decent quality. The beach is beautiful and the hotel provides lounge chairs/umbrellas/towels, but no wait staff. There is a trampoline and play area for kids. If you don't need bells and whistles, but simply a clean, well run place to stay then the Park Royal is a good choice. Read more
"The staff is what makes this hotel very special"
I just returned from a stay at Park Royal with my 2 daughters (ages 18 & 19), and I can't say enough about the incredible staff at the resort. From the maids to the waiters (especially at the buffet) to the staff in the pool area to the lifeguards, they really went out of their way to make us feel special. What we loved: *Small resort compared to others, […] so the staff recognized us and gave us personalized service (special fruit smoothies and a fresh plate of bacon in the morning, a nice cocktail with our lunch, etc). There's no way you'd get that attention at a huge resort. *Daily activities / entertainment. Again because the resort is smaller, these activities were more fun because we'd recognize the other participants from the pool or dinner or beach, etc. *The beach is beautiful! The surf is a little rough, but the lifeguards keep a very careful eye on everyone and make sure you stay safe. Nice big sandy beach with plenty of lounge chairs. *The buffet. Lots of fresh fruit and salads. And the waiters could not be more attentive! *The Italian restaurant. Make reservations and order the beef tenderloin. There's a dress code, so bring some nice clothes. It's worth getting cleaned up for! *Nice big clean rooms. *No time-share goons. *Cool Mayan ruins on the property. Go see it at night...very cool! What we didn’t love: * The floors in the rooms and the hallways are polished marble … which looks nice, but is very noisy. Voices, doors, and footsteps in the hallway echo and amplify. If the folks upstairs wear shoes in their rooms, you’ll hear it. Bring earplugs. * The pools are small in comparison to the huge resorts. If you’re a pool-person, you won’t like Park Royal. We go to Cancun to sit on the beach, so this didn’t bother us. * You can’t bring resort food up to your room. You can buy snacks at the little store and bring that to your room. I don’t think they want you to bring drinks up either, but they didn’t say anything or try to stop us from doing so. ** By far, Read more
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"Park Royal: cleanly, the best choice in Cancun"
All inclusive stay was enjoyable due to the simplicity and spic & span cleanliness of the property coupled with fantastic food and service. Like all good service it was there when you needed it, absent when you didn't. Simple Pool, Great beach, and excellent cuisine morning, noon and into late night.
"Park Royal Cancun"
Close to shopping and alternate restaurants. Safe and clean. This was my second stay. It was equal to the first which is why I returned. on both visits, I was on excursions, so I didn't use the pool areas/beach. Did look well maintained and people I observed seemed to enjoy. The food was fresh, visually appealling and well-presented. It was flavorful, […] a good mix of American & Mexican foods. Most wait staff were well-versed in English, were attentive and seemed genuinely happy to have us as guests. I have traveled extensively & stayed in a broad range of accommodations world-wide. For the price and value, I would return. The biggest issue for me & other guests was the spotty Internet access. The on-duty IT person was helpful. Know your computer and how to "connect" to avoid frustration. Read more
"will never go back unless its 20 dollars a night."
You cant have guess to your room. many of the people on my floor had guess but when i decided to do the same they stopped us at the elevator. called the room to see who was there when they just checked us in. this was a night before we even decide to have a guess which was my fiance. the security guy was very rude as well when stopping us. would never […] recommend this hotel to anyone. all-inclusive was very limited. they need to change the name of the hotel as well because it doesnt fit the sevice they gave us. Read more
"Very friendly service but that's it"
We went here for our honeymoon. The people were so nice the entire time we were there. However, atleast 2 days our room was not cleaned until 5pm. The beds were so hard. One of them made my back hurt so bad that we had to use the other bed the entire time, which wasn't much better though. The pool closed at 7pm which we thought was kind of ridiculous […] since we were on vacation. There were only 2 restaurants, one of which was buffet and served the same thing every single day and was only okay tasting. The other restaurant required reservations ahead of time. The firs time I called for reservations, I was told they were booked and would have to call back the next day at 2pm. This upset me because it was never full on the 2 nights that we looked in on it. After talking to the manager, I was able to make a reservation for that night at the time I wanted and when we went there, literally there were only 2 other tables with people at them. The beach was gorgeous though!!! We definitely will return to Cancun, but we will not stay at this hotel again. Read more
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"Park royal Cancun"
Atendimento péssimo! Há somente um restaurante comum para café da manha e almoço e Janta, sendo um buffet com poucas opções! Há tb um restaurante a la carte razoavelmente bom mas a reserva tem que ser feita pessoalmente precisamente as 14h! Existe tb uma barraca de com duas opções de snacks! Há somente duas piscinas, não havendo jacuzzis ou piscinas […] exclusivas para adultos. Ainda tivemos que tolerar uma atendente nos procurando e ligando sem parar a fim de nos vender um pacote do clube de ferias do hotel! Comparativamente com outros hoteis all incluive em Cancun NÃO recomendo o park royal! Read more
"boa localização"
O custo benefício é bom, o pessoal do hotel é atencioso e prestativo, porém, a insistência na participação para o programa de tempo compartilhado é muito chato. Apesar de ter gostado do hotel nas próximas viagens não escolherei nenhum outro hotel da rede.
"Très bien."
Sommes resté 2 semaines en novembre, l'hôtel et la restauration sont très bien. Personnel chaleureux et efficace. Bonne situation Internet cher (11,5€/jour).
"Bom custo x benaficio mas com ressalvas"
Bom custo beneficio,mas tem o incomodo que eu não sabia de que este hotel faz parte do sistema de compra de cotas para viagem,então os atendentes ficam te precionando para participar de reuniões para venda de cotas,isto e muito chato para quem como eu não estava afim de participar deste tipo de reunião.
"Show de bola"
Muito bom! O pessoal vai tentar de empurrar um plano de viagens chamado de tempo compartido. E extremamente inconveniente e desagradavel. Mas o hotel e tudo de bom.
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"GREAT PARNASSUS"
la pasamos genial cumplio expectativas, solo la comida no era de buena, pero los juegos de agua buensisimos las hab fliares tambien, para ir con chicos ideal, en familia.
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