"Good value for the money"
Had a pleasant stay at Riu Tequilla. Hotel was clean, a bit outdated. The food was adequate. Short walk to the beach, which was pleasant-- for more lazy or disabled they had trolley running to and from the beach. The beach was nice with plenty of lounges and shaded area, the restaurant that served lunch was on the beach--no need to walk back to hotel. […] Shows were OK. The only issue we had the hotel was not able to provide the x-tra bed for our son,so request it early--preferrably before coming if you have a need for it. Read moreGenuine Hotels.com guest review
Old, good food, shuttle service to the beach, no beach towels in the afternoon, have to reserve a "kanapa" early in the morning. Small beach shared by two hotels. Comfy room, freezer and TV remote not working, Bathroom has soap only Tequila served only in a bar or via the room dispenser.Genuine Expedia guest review
"We want to do it again!"
We enjoyed a day at the Mayan ruins in Tulum. Another day we went on a quad ride to the jungle and underground water caves, Carlos from the Riu Tequila was an excellent tour guide. Walks on the beach were amazing as were the sunsets. The food choices were delicious and all the staff was courteous and delightful to be around.Genuine Expedia guest review
"Beautiful hotel surrounded by gardens!!"
We loved the staff--they were very friendly and eager to help. The hotel and grounds were very well kept up--and we totally enjoyed the 5 min walk to the beach---the beach was absolutely beautiful--and we loved that it was just a 40 minute walk up the beach to go shopping on 5th ave and the town plaza where they had things going on every evening.Genuine Expedia guest review
"Best deal ever!!!"
Excellent choice, food was great, drinks didn't stop coming at the bars, beach was crystal clean, only white sand and the ocean, no algues, no rocks , it feels like gigant pool. We went the 1rst week of November and the weather was wonderful. Just love the Riu experience. One tip though: ask for a room with no babies next door if you don't want to wake […] up too early. Read moreGenuine Expedia guest review
"A lot of bang for your buck!"
More than we expected or needed. The food was great! So much to choose from and it did seem to vary a bit from day to day, dinners especially. Staff was friendly and most helpful. The shuttle to the beach was a nice offering since it's about a 10 minute walk. The shows at night were fantastic! Very varied and talented musicians, dancers and m.c.'s.Genuine Expedia guest review
"Best hotel ever."
This is only our second all inclusive experience, and our first in Mexico. This hotel is great. The staff are friendly and helpful. The rooms are clean and comfortable. There are lots of activities set up for guest. The shuttle to the beach is great but if you want to walk it only takes about five minutes. This walk is the same distance as many hotels […] that are beach front. They have a lot of free ocean equipment rentals which is great if you are travelling with kids. The only thing I would change is the Mexican Restaurant which was totally not worth going to. In Mexico you should be able to get great Mexican food at your resort. Read moreGenuine Expedia guest review
"Everything was nice"
Everything was nice except for the people that feed the crazy cotis they will do anything for food so be careful when u eatGenuine Expedia guest review
"We has the Greatest first family Vac since 2009"
Our 2 kids boys 4.5 & 2.5 years old has there first out of country vacation! Did not wan't to leave the pool. Also love the wild amimals living on the Resort. The food was 5 Star and Entertainment was great for all ages everynight after dinner. We also visited all the other RIU Resort's about a 5-10 min walk near by to swim in the Ocean and play in […] the sand. Aslo 5 avenue Shopping was a graer place to shop only 7 dollars for a taxi ride 10 mins dive. Wonderful Shops and everyone was very nice helping us with our double stroller which was the way to go with Two kids under 5 years old. Read moreGenuine Expedia guest review
staff was very friendly the hotel was clean and i liked the foodGenuine Expedia guest review
Our stay was very pleasant....we found the food very good....the walk to the beach was not far!Genuine Expedia guest review
"Wonderful Place to Stay will be Returning"
The hotel and grounds were beautiful; right on par with the Westin in Ka'anapali, Maui. The food was delicious. The buffet items changed each night. The drinks were good, the Mojitos even better! Nightly entertainment was hilarious. The pools were beautiful. The walk to the beach was a beautiful, tropical, shaded path. The other Riu hotels' pools were […] fun for a change, but the beach was the real treat if you were going to be that close that close to the water. We were very happy with our decision to not stay at the beach front Rui Hotels because the grounds at the Tequila hotel were much more plush with vegetation and of the Mexican traditional style. Very tastefully done. Read moreGenuine Hotels.com guest review
"the best hotel and the best location"
was the best resort that I have stayed, that is no words to describe, from the reception to the towel kiosk. I would like to recognize chef Daniel, Carlos, Leo, Bernardino, Felix, Rangel, David, Nonas, Rey and all the bartenders and wait stuff.Genuine Expedia guest review
This was the 3rd time that we have gone here. We love the beach, food, rooms, cleanliness, just everything. The entertainment is good but not great. We do have fun when we go to the nightly entertainment. There are also a lot of activities during the day, we just would rather veg out at the beach. We walk to downtown instead of take a Taxi but there […] are always Taxi's available. Read moreGenuine Hotels.com guest review
"Beautiful Beach, great food"
Overall great experience, great food and beverage selection, day time access to adjacent Riu Yucatan and Playacar. Beautiful beach facilty with many water activities including sailing. Good evening shows and entertainment.Genuine Expedia guest review
"A diamond among jewels"
The property is scenic and the night entertainment is fun for the whole family. They do kids shows after dinner and then at 9 is the main act. There's usually dancing, sometimes games with guests. The staff is very helpful and genuine. I definitely recommend it, it's half the cost of the RIU Mexican palace across the street and all the same fun.Genuine Expedia guest review
I stayed here for 5 days/4nights with my boyfriend. We loved it! The service was excellent. The staff was super friendly and helpful. The food was great, as were the alcoholic drinks. Overall, we had a great experienceGenuine Expedia guest review
"The hotel overall is okay. Too far from the beach."
The hotel is too dark at nite. Needs more lights. Too many weird animals running around. More activity. Too boringGenuine Expedia guest review
very nice experience i recomended this hotel to everyoneGenuine Expedia guest review
Good all inclusive. Rooms a bit outdated. Pool needs some better maintenance. Good buffet.Genuine Expedia guest review
The hotel is located quite far from the beach. Very much work of animators was pleasant. Food was high quality and various.Genuine Expedia guest review
"Beautiful hotel , pool and beach access."
Our family of four had a great time, this all-inclusive destination was beyond what we expected. The total experience was great and we will tell everyone we know what a great time we had. We traveled with two discerning young travelers who raved about the time they had.Genuine Expedia guest review
"Nice hotel with friendly staff and clean rooms."
Our experience is rated appropriately due to the July weather being extremely hot and our room was not cool enough to feel comfortable. The hotel staff was notified and maintenance came but the room temperature was the same. We had to retreat to other areas of the hotel to cool off. Again with the extreme heat a walk path to the beach was 10 minutes […] and exhausting. The transportation to the beach is very limited and stops running between 1 - 3pm. We enjoyed the pool areas and the multiple food restaurants with so many choices. We purchased an excursion by Best Day Travel (BD Travel) and waited for Lomas Travel to pick us up, however we were told to wait in the wrong location and never got picked up. We went to notify the representative of BD Travel (in the hotel lobby) and had to wait over an hour before she returned. At this time we wanted to be reimbursed. It took another 40 minutes to get the credit or (charge back receipt) and have yet to receive it back into our account. Since then we've returned home and still waiting after 6 days. Read moreGenuine Expedia guest review
"Nice hotel but is far from the beach"
I had a good time specially that this was our Family Vacation. The entertainment, house keeping and bar staff are all excellent they work so hard to make you feel welcoming. The international restaurant where they serve breakfast I had only one bad experience, Carlos one of the Captains was very rude to us because we came 15 minutes before they were […] closing for breakfast, He said to me that we need to move fast because the restaurant was about to close and then I have 2 beach towels in my hand because unfortunately my beach back just break on the way to the restaurant, so I said to my husband let me help you getting the towels out of the back and then you can carried the back better until we get to the restaurant. I did explained the situation and the reason why I was having the towels in my hand until I seat in the restaurant, Do you think He said to me, I'm sorry what just happened to you? or something nice, nothing, I did explained everything to him in Spanish because that is my primary language. He needs better skills for customer service. Also please take your hair conditioning, never being in a hotel or motel that they don't provide hair conditioning, it is regulate by the front desk, and when you go to asked them ad tell them you need it for your hair, they are looking at you like you are from different planet or acting like they don't know what it is that. The picture of the hotel is showing a beach behind the hotel that is no true. Read moreGenuine Expedia guest review
"Beautiful hotel. Wonderful staff"
The staff was always very nice and attentive. Food was delicious. Room was always clean, I actually think they came into the room more than once per day. Mini fridge was always kept full. Beach was a 5-10 min walk, which isn't bad at all. If you are too tired at the end of all that swiming, snorkeling, or kayaking you can always take the shuttle.Genuine Expedia guest review
"Family of 4, pleasantly surprised"
My wife and I took our 12 & 9 yr old kids to PDC and the Riu Tequila was absolutely, one of the highlights of the trip. The kids couldn't stop talking about how much they loved the layout and amenities the hotel offered. I was worried that not having a hotel on the beach, would be a problem, but it wan't at all. We were able to use the other Riu resort […] hotels pools, restuarants, bars and beach chairs across the street and even had free golf cart shuttle too. My wife and kids actually commented that they enjoyed the decor and atmosphere of the Riu Tequila, much better that the Riu resorts on the beach. The all-inclusive buffet meals were well worth it. The variety and taste of food was very good. My 9 yr old is a picky eater and even she found enough at each buffet to survive on for 6 days. If we ever get the chance to visit PDC again, we'll definetly consider the Riu Tequila again. Read moreGenuine Expedia guest review
I spent a week in Playa del Carmen at the Riu Tequila (07/5/14 - 07/10/14) I have to say the hotel staff was amazing. The hotel was great overall, the food the drinks, the rooms and everything else in general. The beach was beautiful, the water was cristal clear. Just beautiful. It was a amazing family vacation.Genuine Expedia guest review
"RIU Tequila equals Awesome!"
Rooms great. Beds comfortable. Grounds beautiful. Location perfect. Beach a 10 minute walk but there is a shuttle and the beach is absolutely beautiful! Food good to great! Steak house delicious. Everything included! Serveres at buffet ok to good! Would absolutely return!Genuine Expedia guest review
The staff was extremely friendly and available if needed. The fact that you could stay at one place and visit three different locations was great. The pool was really nice and had a quiet side as well as a side that always had different activities all day.Genuine Expedia guest review
"enjoyed very much"
Check-in was quick and efficient.Staff was outstanding. My wife is a picky eater and she loved the food. Kids thought everything was awesome.Late night snacks not so great.I will definitely stay here again.Service and entertainment were very good.Genuine Hotels.com guest review
We loved the everything in the hotel and the fact the we could also use the other Riu, Yucatan, which is located across the street. The beach is breathtaking.Genuine Expedia guest review
"RUI Tequila Rocks!"
My family and I spent 5 days at RUI Tequila and we had an amazing stay. The staff couldn't be more helpful or friendly. The drinks & food were good to adequate with plenty of variety at the buffet. We made reservations at the steakhouse and the Asian restaurants (Mexican all booked up) and enjoyed them too. Our room did have a musty smell from the air […] conditioning but my husband and I decided to bear it rather than uproot our kids in the next room. The beds feel really hard at first but they were very comfortable and we slept well on them. We took advantage of the yuketan pool because it's right on the beautiful beach and enjoyed the 5 minute walk. Can't wait to go back! Read moreGenuine Expedia guest review
"the best all inclusive"
We loved the resort. It was so beautiful and had a lots of trees and wild animals. The service was excellent, the food was excellent with many, many choices of food to eat. The room was very cute, clean and comfortable. When I vacation again I will look for a Riu hotelGenuine Hotels.com guest review
Nice people OK accommodations but food is terrible for all inclusive it does matter that you reach a certain level of decency...not the case here.Genuine Expedia guest review
"Good bang for the buck"
Hotel had excellent, friendly, helpful staff. Food was very decent, however, 1 of the 3 "a la carte" restaurants was still buffet-style. Rooms definitely need updating.Genuine Expedia guest review
"Playa del Carmen"
The hotel itself is nice and close to the beach. Staff were very friendly and helpful. The rooms were clean but out dated. The mattress was hard. Breakfast was great and the Grill restaurant was wonderful. Overall, not bad for the price.Genuine Expedia guest review
"Family Friendly Resort"
We took a huge family vacation to Mexico, 21 of us total. We all stayed at Riu Tequila. There were plenty of activities at the resort to keep all of us busy - individually, in small groups, or as a whole family. The resort is walking distance from the beach and shopping and shuttles were available for excursions. The staff at Riu Tequila were so friendly […] and accommodating for our large group. There was always an "Hola" and a smile. We attended the nightly shows and developed a rapport with the entertainers. This resort did everything I could ask to help make our family vacation a very memorable one. Thank you, Riu Tequila! Read moreGenuine Expedia guest review
"Every thing was GOOD!!"
The hotel was clean every where. The room service and cleanliness was very good. The air worked and the flat screen TV was perfect. Showers were perfect. Food was fresh, but not great tastes, just OK. Long walk to our room, but hey, we need the exercise. The spa/gym was totally adequate. Plenty of seating at pools and beach. Very long walk to and from […] the beach but, you could wait for the shuttle if you needed. If you have trouble walking, you will not like this hotel. My grandson and I had a great time and enjoyed the shows, beach and activities. Read moreGenuine Expedia guest review
"Great hotel and a great service!"
I stayed at this hotel with my family and it was a great experience over all. The service is great.Genuine Expedia guest review
Travelled as a couple for our babymoon! Beautiful resort, love the layout and the colors, much better than the neighboring RiUs! With that said, we never did the pool scene in our own resort, just went straight to the beach after breakfast... Most gorgeous beach, perfect warm clear water.. soft sand.. The Yucatans pool bar overlooking the sand... So […] The drinks kept coming.. Played in the waves, layed in the sun, lunched at the Yucatan almost daily as well- delicious food at both resorts! Appreciated the morning fresh fruit and green juice bar and fresh fruits and so many options for dinner you can't try them all! Delicious non-alcohol drink and smoothie options for me and of course the hubbies enjoyed the full bar :) Booked amazing excursions with NS travels while at the beach- snorkeled in the Ceynotes, saw Tulum and also swam with the turtles in Akumal- w our amazing and knowledgeable 1/2 Mayan guide! (Best prices with them plus it was just us and another great couple, felt like a private and personal tour and experience.) Our trip far exceeded our expectations.. Would recommend this hotel and this part of the peninsula for the ultimate relaxing vacation in paradise :) the hotel staff at the Riu went out of their way to make your trip as fun and comfortable as possible. Thank you for such a memorable experience! Read moreGenuine Expedia guest review
"Great food and staff"
Great food and staff. Hats off to everybody! It's hard to imagine how they kept their smiles with so many people there. Except for the front desk, they weren't as nice, but you only have to deal with them when you arrive and when you leave. Like other reviews say the beach is a bit of a walk (10-15min), but we welcomed the exercise because we ate so […] much. There are bars near the beach and also a restaurant available for lunch. The room got some what hot and clammy towards evening even with the AC running all day, but I'm sure with so much heat and humidity there really wasn't much they could've done. Smoking in public places is legal there so expect a lot of people smoking at the beach and the poolsides. Read moreGenuine Expedia guest review
"Not a 5 stars"
Rooms far from beach, swimming pool and restaurants. Reservation for the dinner restaurants with no air conditioning except the chinese.Genuine Expedia guest review
"No free wireless. Not the best service."
When you pay an "All inclusive" rate you expect to, at least, include the wireless service. When I arrived at the RIU Tequila and got to my room I hadn't wifi signal. I called to the front desk and they told me that if I want wifi in my room I had to pay. However, they offered me the wifi service at the lobby for free. I said that I will pay for it […] in order to have it in my room, but the problem was that I didn't had the signal. They told me that they can't resolve that because they were't technicians. I went to the front desk and they tried to call the technicians unsuccessfully. They told me they couldn't do anything about it. I asked to change the room, then they told me that I had to wait until the next day. I said ok. However, I went to the lobby to use the free wifi. I used it during 20 minutes and then returned to my room. Later, when I went back to the lobby to use the wifi, the service was unavailable because once you have the service you have to use it during continuos 90 minutes. So, they expect you to be in the lobby during 90 minutes to use the service when you're in vacations. If you go to your room, you will loose the chance of the limited free service. When you travel outside your country you expect to be in contact with your family (in my case my daughter), and it was very disappointed that I couldn't have the appropriate service. I had to buy an expensive wifi service with a very bad signal. Read moreGenuine Expedia guest review
"great vacation in Mexico"
We had a wonderful experience. People were very nice. Very relaxing. The beach is just half a mile from the hotel and there is a golf cart running from 6 to 6 taking you to and from the beach. One of the best places to go and relax.Genuine Expedia guest review
"Food was soggy and gross"
Perhaps my previous all inclusive experience (Club Med Ixtapa) set too high a bar, but unless you are content to eat chicken nuggets, hot dogs and soggy ice cream cones, the food is pretty yucky.Genuine Expedia guest review
"Good place to stay"
great variety of food and beverages, very good quality (even hand made food)Genuine Hotels.com guest review
We stayed there a few years ago and we love it.This time we did not like it.Food was not as good like last time.Service was not good .No WiFi .only 90 minutes a day.We were sitting in the dark in the lobby because they turn off the lights after midnight.The machine with hot water was broken in the lunch area.Genuine Expedia guest review
"We loved Mexico!!"
My wife and I spent 9 days exploring the Ruins and beaches using RIU Tequila as home base. The resort and room were beautiful. The staff was fantastic, R-R-Rey, Ricardo, Rosey, Ruben and the gang at Kiosko were awesome!!!Genuine Expedia guest review
"It was okay...I wouldn't stay there again"
It was an okay experience. Pros: Short ride to town/nightlife, Food was decent for an all-inclusive resort, staff was friendly and somewhat helpful (Johnny was our favorite) beaches are clean Cons: Drinks were watered down, Staff weren’t as quick, Food isn’t available 24 hours, beach is a walk/golf cart ride to get too, Bedding is so UNCOMFORTABLE, […] Wi-Fi only accessible in Lobby which is very slow Read moreGenuine Expedia guest review
"Most beautiful hotel I've been to."
The landscape was beautiful,the hotel and the room was very inviting and relaxing. I only wish the Europeans would be less critical.Genuine Expedia guest review
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