"Beautiful Hotel with lush gardens surrounding"
We've stayed at a Riu in Cancun--this is similar. Friendly staff, great shows, nice rooms and beautiful grounds and pools. Just a short 5 min stroll to the ocean. The beach and ocean were by far more beautiful here. The food was great--not quite the selection as the one in Cancun--but still delicious. I missed not having a happy hour, featuring different […] drinks in the evenings in the lobby--that's one thing tequilla should do that the Riu in Cancun did. Otherwise, overall my experience with Riu is excellent--however I preferred this location over the Cancun area--It seemed more relaxed. Can't wait to go back. Read moreGenuine Expedia guest review
"Above average, long distance from the ocean"
This is one of many hotels in Playa del Carmen, but stands out among the lower-tier hotels as cleaner, home-like hotel maintaining the mexican ambience and spirit in traditional style. Riu TeQuila, unlike recently renovated neighbors Riu Yukatan and Riu Palace, maintains the charm of the Caribbean resort, while the two other hotels attempt to recreate […] some modern and at the same time cold and business-like style. On the down side, the hotel lost its tennis courts to a conference hall that was built on top, and now guests can walk a couple of blocks to another Riu hotel to find two old and poorly maintained tennis courts. The distance from the hotel to the beach which is shared with Riu Youcatan is about about three quarters of a kilometer, and although there is a little shuttle cruising back and force most of the guests should expect to walk the distance most of the time, which I consider a plus, given the amount of food consumed during the stay. Read moreGenuine Expedia guest review
"Nice hotel, friendly staff"
Always found the buffet had more than enough options to please everyone, beach is beautiful even if a short walk to get there, a little exercise to start and the end day was okay with me. Everyone very friendly, my only wish would be for some more entertainment options, would have liked to have a seen something on the beach.Genuine Expedia guest review
"Valentine 10yr Anniversary . Feb 14/2014"
I had requested a specific building (2900) and to be close to the pool and the facilities, received exactly what I had requested. Felt very safe as all the Riu Resorts are situated in a gated community amongst privately owned homes. Walking everywhere at any time of day or evening was not an issue. I would highly recommend this place and I'm already […] looking to plan next years vacation to the Riu Tequila !!!! Read moreGenuine Expedia guest review
The resort has a beautiful Mexican feel and is and very large. The hotel buildings are spread out over the property, requiring a lot of walking just to get to your room from the lobby or to the pool area. If you walk to the beach, it's about a half mile (5 minute walk) from the lobby. If you have walking disabilities, this may not be the place for you. Rooms […] were spacious and clean. The food was quite good for an all-inclusive resort. You have to make reservations for the restaurants if you don't want to eat dinner at the buffet. Prepare to get up early to make them. The Asian restaurant was actually a buffet, which was disappointing. The Mexican restaurant and the steak house were very good. None of the restaurants were over-crowded in the evening. Beach is gorgeous! Lots of lounge chairs and space, but didn't feel crowded. Evening entertainment was enjoyable. Read moreGenuine Expedia guest review
"We had a lovely time!"
Coatis run wild... And so does the fun times. We had a great time and will definitely return.Genuine Expedia guest review
"Nice hotel across the street from the beach"
We liked the hotel style, grounds, location and food. And the staff was very friendly and accommodating. The hotel was full and there weren't enough pool chairs or lounges in the lobby and the lobby was the only place we had access to wifi.Genuine Expedia guest review
"Excellent hotel in a great area!"
Can't say enough about the Riu Tequila. The hospitality was exceptional.The food, entertainment, cleanliness, and all the amenities were just great! I would recommend this to anyone looking for an all inclusive. We have been three times and will definitely be going back. Compliments to Polo, Carlos, and Felix@the Steak House and Hilario@the Buffet.Genuine Expedia guest review
"OK-to-fine territory with so-so-to-bad rooms"
Hotel staff is basically friendly, but few buts: - reception may provide sort of misleading information. We were there to attend friends wedding at the neighbor Riu Palace Mexico, person at the front desk told us that he will be able to provide us with 8a-5p day pass so we can spend time with friends. After all it appeared to be not a real pass, but […] just some small piece of paper (instead of day pass bracelet) that you can use to get to territory for a limited time just to look around. - maybe it's not specifically staff problem, but architectural and room design problem, however i found it very difficult to stay asleep when staff started cleaning rooms around at 8am. Somehow it was really-really loud in our room, with all the staff voices and cleaning noises... Hotel territory and shared facilities were actually decent, seemed to be maintained OK. Rooms - not so much. Sheets not really clean, with some stains, smelly (probably because of being wet all the time). I can normally withstand not really good conditions, but people who are more picky most definitely wouldn't enjoy the rooms. Paint on walls and ceiling, mirrors, floor - all is asking for some work, repair or replacement. No light in shower, just whatever you get thru the curtain separating it from the room. So basically rooms can be survived, but kind of disappointing indeed. Food is mostly OK. Seafood somehow with very fishy smell, almost to the point when you cannot eat it. Mostly cheap instant coffee. Read moreGenuine Expedia guest review
One of the worst hotels I have ever stayed, No room service, but in the hotel description says otherwise! Walk to the beach from the room is 12-15 minutes((( in ten days we caught just one golf cart((( night manager is terrible, doesnt know anything, just shows awards from some unknown sources from 2004. Would never go back, food is not so good, and […] I will eat pretty much anything! Read moreGenuine Expedia guest review
"Great staff, great experience"
The hotel staff was great. Very friendly and welcoming. The food was great, always had something that we could enjoy. The rooms were not as nice as we would have hoped for. But we were always out doing something so it wasn't a big deal. The walk to the beach wasn't bad at all, and if you didn't want to walk you could always take the shuttle.Genuine Expedia guest review
"first time at an inclusiveI"
i didn't know what to expect but the Rui Tequila was so much fun-great food,good staff and shows the grounds are very pleasant and the location is quiet but close to Playa del Carmen but not on the beach. The quality of the food was exceptional. I did classes and relaxed.It was so eas;y to have fun.Genuine Expedia guest review
"Great hotel just across the road from the beach."
When you stay at this hotel you also get privileges at the 2 Riu hotels on the beach. Everyone has a short walk to the beach but the best food and facility is definitely the Riu Tequila .Genuine Expedia guest review
"Nice place close to the beach Nice food"
We had very good time 4 restaurants every day different menus good service close to the beach water very clean Jet ski also restaurant right at the beach Me my wife and our children had a good vacationGenuine Expedia guest review
"Love it! Kids activities are awesome. Staff great!"
We were very pleased unfortunately weather did notGenuine Expedia guest review
"We love it"
Being there for more than one time says it all we're thinking about next year same place we missed the food and the TEJONES.Genuine Hotels.com guest review
"A bit disappointing"
I've traveled to the Yucatan peninsula yearly for the past 15 years. Every year I like the area more and more. Of all of the resorts in the Playa del Carmen area the Riu Tequila fell a bit short. The staff is excellent, however the facilities, entertainment, food and amenities are not that good.. Most drinks and bartenders were excellent but the "Tequila" […] the Mexican national drink was watered down with either water or 7up, sad indeed, not worthy of the Riu standards (at least I hope the others continue their high standards) The reservation restaurants in other resorts have always been a bit better than the general buffet, not the case here, tried 2, did not bother to try anymore, food was awful. The same sentiment was shared by many guests we spoke to. It was also disappointing to see the food from the night before being recycled so often. At the beach (close to a mile away) the amount of chairs to customers ratio was way off. I also know this resort is technically in the jungle, so insects are expected. but on my last night I found a huge cockroach on my pillow, this is unacceptable since they dwell in garbage. Needless to say, my first and only time at this place. Hope you find this info helpfull Read moreGenuine Expedia guest review
"One of the best hotels I have stayed at."
We stayed here from the 15th August till 23rd August 2013. I really cannot find fault with anything at the hotel.Genuine Expedia guest review
"Nice hotel,good for families with kids ."
We spend a week at Riu and we had a most wonderful time. It is close to the beach.The food was great.Genuine Expedia guest review
"Great place for family!"
Rui Tequila is a great place for families, awsome for the price. You get to use the other facilities at Rui hotels. Rui tequilia is not directly on the beach, about a 5min walk or take the trolly 3 min. Rui Yucatan is on the beach but thier staff is not very nice. The staff at the Tequilla is fantastic! They are friendly, funny and very helpfull! The […] staff at the other Rui hotels were not as friendly as the ones from Tequilla, they go out of there way to make sure you are having the best vacation. In reality its like having a beach from hotel because you use the same anemitties: pools, bars, place to eat, towles etc.. We went on a family vacation (2 families) with kids 5, 9, 11, 12, 15. The shows after dinner at Tequllia were super entertaining the kids loved them. Oh, and the steakhouse restrant was amazing. We are from Texas, so we know steak! Full cuts of rib eys or sirlions or new york strip. My brother in-law is a carnivor we ate 3 out of 7 nights there. The head waiter Felix and Polo are the BEST!! Thanks Rui Tequilla for an awsome vacation! Read moreGenuine Expedia guest review
"No hotel tour"
That had the wrong rooms . They did not give us a tour of the hotel We had to ask the personnel where the buffet room was at Where the pool was where the beach was !! What the hotel has !! I still don't know what the have there I complained to management but they have us a dinner at another hotel they have I won't come back to this hotel !Genuine Expedia guest review
"Watered down liquor and ok food"
If you care about decent food & drinks I woudnt stay here. The staff is OK but not very helpful and there is a fee for EVERYTHING. The beaches are amazing, and I will go back to Cancun just would never ever book at a Riu again. Its not worth it.Genuine Expedia guest review
"It was ok, not the best but ok!"
My experience was good. Is not the best resort but its fine. The entertainment people is kind!Genuine Expedia guest review
"Nice hotel, but so-so food."
Overall, the staff, lodging, facilities, and entertainment were all quite excellent. However, the food was not that terrific... The steakhouse overcooked the steak and turn the lights off on everyone at one part of the meal (quite a few people left). The Asian restaurant served what I would consider non-Asian food. It seemed like the chefs decided to […] make some that resembled Asian food instead of research what the cuisine should be. Next door, the Riu Yucatan had much better quality of food. Read moreGenuine Expedia guest review
"Great for the price!"
If you don't mind walking (or riding a golf cart) 300 yards to the beach, this place is great. It's not a five star resort, but for the price it's excellent. I was with a group of six. We tried the steakhouse and asian restaurants. They were both very good. We were split evenly about which was better. The food on the buffets were good (not great). There […] is a very large selection, so everyone found something they liked. We discovered that if you sit close to the lobby in the buffet, you can receive the free Wi-fi signal. This was especially nice in the mornings while we were waiting on all of our party to arrive and eat. The grounds were well maintained. The staff was helpful and very friendly. The rooms were nicer than I expected. There was also a liquor dispenser. The fridge had water, soft drinks a four Dos Equis Lagers. They are stocked every other day, but if you ask they will gladly give you more drinks. The bars only served Dos Equis, but that was fine with me. I read some reviews that claimed the drinks were weak. We didn't find that to be the case. The pool was nice, but seemed a little dirty. There were a lot of lounge chairs around the pool, but everyone layed out towels early to reserve them. I would recommend using the pools in the Yucatan and Playacar resorts. They are on the beach and you can eat and use all the facilities at those resorts. Read moreGenuine Expedia guest review
"Week long family vacation."
We just got back from our vacation at the Riu Tequila. My family and I had a wonderful time. The hotel was beautiful and the staff were AWESOME!!! I was amazed at how well they treated us and every guest we encountered. The entertainment staff was excellent, they worked all day and gave outstanding performances at night. That was another plus about […] this hotel; we enjoyed a different performance each night. The stroll to the beach only takes a couple minutes or you can take the shuttle which my son loved to take. My family and I would definitely return, no complaints here. Read moreGenuine Expedia guest review
"Friendly and Beautiful"
Right from the start you are greeted with a smile. The customer service is excellent. This is out second RIU we have stayed. One was in Ocho Rios, Jamaica and this time at Playa Del Carmen, MX. Really enjoy staying at this Hotel. Everyday there's a variety of food to satisfy any person's desire. Everything is so clean and tidy. The environment alone […] is beautiful. Read moreGenuine Expedia guest review
"Don't waste your vacation in Riu Tequila"
The Good: The rooms and overall facility are well kept and very clean. Cleaning staff is friendly and help out until you are satisfied. The bartenders are extremely friendly and interface well with everyone; they too should be commended. The Bad (a lot): The food is below average, especially the steakhouse (not worth the hassle)!!! The established […] open hours for the buffets, snack bars, and restaurants is unreasonable for a family on vacation that comes and goes from activity to activity. Don't expect to eat if you plan to have fun in Riviera Maya. The kitchen staff (Hosts, waiters and waitresses) are RUDE! The reservation system for the restaurants is ridiculous (a person writes room numbers on a pad of paper; no "phone-in" reservations). If you are not in front of the "Jalisco Restaurant" by 7:15am sharp to reserve a spot, you will not get into the steakhouse. The "Sports Bar" snack food is worse than a vending machine. They would drastically improve their food services by adding vending machines in the Sports Bar. Their food is that bad, no joke! The entertainment staff is average at best. They seem to lack moral; no surprise there. It seems someone straight out of the 1950's is running the entertainment and food services at this facility. Overall, the Riu Tequila is without a doubt the worst run facility in Riviera Maya!!! Read moreGenuine Expedia guest review
"July 2013 stay"
Hotel was very clean and staff were helpful. Food was okay at best. was a little far away from the beach, but overall decent hotel stay. Rui is a good place to stay, but next time would stay at the Rui Palace or Rui playacar on the beachGenuine Expedia guest review
"Nice hotel. Great staff. Clean."
Overall our experience was great. The rooms were clean. The food was good, not great but very good for all inclusive. They give you several options for dinner whig. Was great. The biggest con about the hotel was the fact that the beds are old and not comfortable. The decor is a little outdated but at least the cleanliness and the friendliness of the […] hotel & staff makes up for it. Also wifi is only free in the lobby for 90 minutes. Read moreGenuine Expedia guest review
very nice hotel with a lot of food and drink, all for free.Beach is 5 minutes walk from the resort and they have a shuttle.Genuine Expedia guest review
"Great family vacation"
We had a great time at the Riu Tequila. The accomodations were great, we had a junior suite. The resort was nice, the food was fanastic, there was something for everyone and even the pickiest eaters. The pools were great, although, difficult to get a close seat because people would save seats with towels all day. The beach was gorgeous and there were […] more than enough chairs to accomodate the people staying at the hotel. There is a golf cart that runs every ten minutes to take people to the beach, but the walk is a nice 5-10 minute walk depending on individual. During the day there are beach and pool activities for everyone.The entertainment in the evening was great! There is a kids show every night and then family show afterwards with interactive audience participation. The staff was nice. There is also a sports bar on site with pool tables, foosball, airhockey, a few video games, computers for internet. Overall a great family resort. Read moreGenuine Expedia guest review
"Riu not for families, better options!"
Disappointing parts of the stay: old t.v. with bad reception, two beds which were not connected (should have been one Q or K size), a couple of unexpected spiders in the room, and food was not available 24x7 (after 10 p.m. - only cold sandwiches/nachos at the sports bar). After visiting several other Riu Hotels at the same beach, we realized they are […] not really made for families. We have been to other all inclusive and now that we have compared we will stay at a Sandos for kids activities. If you are not interested in being at the beach (beach was easy to get too - about 300 yards away) and are looking for a budget all inclusive this may be the place for you. Read moreGenuine Expedia guest review
Good experienced. The view was nice. Bars were excellent. All inclusive was great.Genuine Expedia guest review
"Never going back."
Did not have a good time at this hotel. The reception desk staff were rude. The standard room was mediocre. The food was so bad and the alcoholic drinks were worse! Good thing we spent a lot of time away from hotel on excursions.Genuine Expedia guest review
"Nice hotel. Far from beach. Limited food choices"
Not on the beach. Food choices a re limited for vegetarians. Would not cater to vegetarian diet at 3 restaurants. We were left with all you can eat Buffett. Nice decor. Water downed drinks. Nice disco.Genuine Expedia guest review
"Riu Tequila part 2"
We previously visited this hotel in December, 2010, and loved our stay. We decided to return during the off-peak season. A few things changed since we visited in December 2010. They do not light up the place with decorative lighting the same as they do near Christmas-time. This was a surprise, as the lights are not festive colored. The meals are still […] very good, however, ice sculptures were not made every night, and entertainment was less than it is during the peak season. The temperature in May is a little warm, but after a day or so you will adjust. So long as you have a breeze, the beach is great. Be aware, the rooms do not get very cold, even if the AC runs all day. I think the coolest our room got was around 78 degrees, and it ran day and night the entire time we were there. The beds can be a little stiff, but still got mostly a good night's sleep. The staff is amazing. Everyone there has a great attitude, and does their best to take great care of you while you are there. As far as all-inclusive resorts in the Playa Del Carmen area, this one is top notch for the price you pay, and has very close access to downtown, XPlor, Tulum, and Xcaret. Read moreGenuine Expedia guest review
"go for the beach"
this place was fine. it wasn't extraordinary in any way. there were little mistakes here and there that clued you into the fact that you're paying for beach access and not top-notch hotel services. for example, one day after my room had been cleaned, there weren't any towels. also someone in my party found a hair in their food almost every day of our […] trip. but the pool and beach were very nice. Read moreGenuine Expedia guest review
"We will definitely be back!"
Relaxing, a true vacation after a very long winter in the medical field in Colorado. Staff and entertainment team caring and superb.Genuine Expedia guest review
"Clean and fun"
This hotel is clean and nice. The staff is friendly and helpful. The location is further from the beach than most but they do have a buggy that you that travels back and forth to the beach via a nice paved road that can also be walked in about five or ten minutes. The hotel grounds are excellent, and are well kept. We stayed in the Riu Playacar in previous […] years and that is just across the road and is next to the beach. We found that this larger, and a bit more formal, resort a bit less to our liking. At the evening meal they have a rule that you can wear shorts, but they must be of the kind that has a belt and are not the thin soft material like used on swim suits. I'm not sure where the line is drawn. Blue jean shorts are ok. I think they need to trap and remove some of those Raccoon looking Coatis. They are cute at first, but become quite a pest at the meals when they are in the outside dining area. They will hop up on your table if you leave your food unattended to visit the food buffet. Sometimes they will do it when you are at the table if you let your guard down, and they don't have a dress code. All in all it's a good place to stay and I would go back if it were closer to the beach and a bit more relaxed. But for My wife and I we will be going back to the Riu Playacar on our next visit to Playa del Carman. Read moreGenuine Expedia guest review
"Great Hotel for Anyone."
People will find something to complain about anywhere they go. The Riu Tequila has a short wall to the beach but its well worth it, plus you get to walk off all the great food they have. Found the wait staff incredibly friendly, a few even knew us by name after the first day. Pools were nice and not too crowded, beach was the best in the area (and we […] did walk a few miles up and down the beach) and plenty of places to lay back and relax for an hour or the day. Im a pretty picky eater and I had no issues finding food anytime of day. you can easily have a different meal eveytime and thats just at the main buffet. We would definitely return to the Riu Tequila. Read moreGenuine Expedia guest review
"Lost a lot of sleep"
The beds were very uncomfortable and because of it we had problems sleeping. The a/c was not quite working well and the temperature in the room was sometimes high. Food was ok, but the same every day. The staff was very friendly and helpful. We will not come back to this hotel again.Genuine Expedia guest review
"OK for the money"
It's a decent hotel with decent food and drinks, except non-alcoholic drinks (juices, shakes, milk) are diluted with water. Coffee is good. Pool towels are consistently dirty and laundry service is questionable. If you don't plan to use those, you should be fine there.Genuine Expedia guest review
Not friendly wait staff and front desk was NO help on many occasions.. Bed was terribly uncomfortable.. No water pressure in showerGenuine Expedia guest review
"Had a great stay!"
Rooms were comfortable, staff was friendly and helpful, and the food was very good. The steak house wasn't worth getting up early for the reservation need to go there. That was the only complaint. We were very happy with everything else. I would recommend a stay at the Riu Tequila.Genuine Expedia guest review
"The Resort was a great Spring Break destination!"
The hotel was very nice and had great service. All the employees were very helpful. I loved being walk-able distance from the ocean. It was quite a ways away from Cancun attractions, but it was nearby other attractions. The ocean view was breath-taking. All and all, it was a great Spring Break.Genuine Expedia guest review
"Great time had by all"
Outstanding all inclusive experience. The Staff was top notch especially the entertainment folks. The food was good and the facility and tropical setting was very nice. Would definitely stay again.Genuine Expedia guest review
"Family or couple! It's fun either way! Done both!"
The people are just friendly and always there to help. Service all around was great!!!! The shows are also very entertaining.Genuine Expedia guest review
"Spend the extra couple of hundred..."
First: we were handed the key to the wrong room & walked into an occupied room. When I called for help, the person said (in perfect English) that he didn't speak English because he was Mexican. When we went back up and corrected the room key for our actual room number, the person handed us the key without confirming that we were supposed to be in the […] room we said we were. The location was awful- 15 min walk from the beach, 30 min cab right do shopping & fun, and the hotel itself was laid out poorly. The towels felt like rusty S.O.S. pads & the beds felt like wood crates. The food was lackluster and repetitive, and the drinks were more water than liquor. The wi-fi could only be accessed in the lobby for 90 consectuive minutes. Next time, we'll spend the extra money to stay somewhere nicer and closer to the beach and fun. Read moreGenuine Hotels.com guest review
"Great Get Away"
The Hotel was and service was great. My only complaint is that the beds are too hard. Even when I requested a pillow topper I found it hard to sleep in the bed!Genuine Expedia guest review
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