Los Itzaes Hotel - Playa del Carmen

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My husband and I stayed in a preferred room at the Now Sapphire for 10 nights in Feb. and wished we had booked a longer trip. The resort was beautiful, the food was good, and the people were friendly. We had dinner in all the restaurants except the Cibu although breakfast there was god. Our favorite was the Lemongrass both the regular menu and Hibatchi. If you buy a bottle of wine, you can sit at an outside table at the Lemongrass or Paramour. The water landscaping around these restaurants as well as the main resort area is beautiful. . Puerto Morelos is a little remote but with plenty of entertainment if that's what you like. We had an oceanfront room on the first floor with two double beds. We had asked for a king room but none were available for a couple days so the two double beds were put together and that worked out well. We elected to stay where we were since we loved the room location. We enjoyed the bali beds at the adults only pool. Much more comfortable than ones we've tried in the past. We usually like to spend more time at the beach but we had a few windy days and it was a little chilly so we moved to the pool which was more protected from the wind. I would only suggest a couple improvements. Air conditioning in the gym; It was very hot although I was content with the equipment. The other thing that would have been nice is the availability of food at the beach and pool areas so you don't have to go into a restaurant.

Limited entertainment, incompetent reception staff, some waiting and hospitality staff not very friendly, some rooms are smaller for the same price, hotel is too spread out and many rooms are very far from the ocean

This is a hotel with a good staff and lots of potential. Beds need an upgrade and rooms smell musty. Otherwise good value and nice breakfast buffet. Nice to have access to adjoining hotel's grounds.

will return