For every 10 nights, get 1 free!
Melia Tropical - All Inclusive is located on the beach of Punta Cana's Bavaro, close to Palma Real Shopping Village, Dolphin Island, and Cocotal Golf and Country Club.
Dining options at this all-inclusive property include 13 restaurants, 3 swim-up bars and 14 bars/lounges. Room service is provided during limited hours. The resort serves a complimentary breakfast. Recreational amenities include 10 outdoor swimming pools, 2 spa tubs, children's pool, outdoor tennis courts, health club, sauna and full-service spa with massage/treatment rooms and beauty services. Business-related amenities are a business center, conference/meeting rooms with audio-visual equipment, and business services. Wireless Internet access is available for a surcharge in public areas. Banquet and event facilities are also provided. Other resort amenities include a casino, a rooftop terrace, and supervised activities for children and kids.
The 1128 air-conditioned guestrooms offer minibars and complimentary bottled water, balconies, desks and safes. Bathrooms have shower/tub combination, makeup/shaving mirrors, and complimentary toiletries. Rooms also offer ceiling fans and televisions. Daily housekeeping is available.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
A Green / Sustainable Property - Second Party Certified
This property participates in EarthCheck Assessed, a second-party certification program. Second-party certification measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. An assessment of a company's sustainable tourism practices has been performed at this property by an assessor or auditor that is not independent of the second-party certification program.
Golfing is available on-site at the 27-hole Cocotal Golf & Country Club. This par 36/72 World Class Championship Golf Course, designed by José Pepe Gancedo, offers professional golf lessons (surcharges) at the Sol Meliá Golf Academy. Calloway golf equipment is available for rent at the pro shop. Golf carts are mandatory (surcharge for rental). Green Fees are not included in room rate. Golf balls are for sale at the pro shop.
The recreational activities listed below are available either on-site or near the hotel; fees may apply.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
On the eastern side of the Dominican Republic, the town of Bavaro was originally settled by those working in the nearby resorts on the beach. The town quickly became a center of services and also boasts 10 miles of seashore. Hundreds of hotels, as well as shopping centers, restaurants, bars, nightclubs, and medical services, can be found here.see all hotels in Punta Cana
"Girls Trip 2013"
The check-in process is very slow. Had to switch rooms due to maintenance-only to find out after we arrived at the room. The switch was a downgrade and nothing was offered in lieu. The desk manager made a dinner reservation at a non-inclusive restaurant but the restaurant mgr wouldn't honor. It seemed we were caught up in lies. Despite the frustration, […] we made it a great time! Nice pool and beach. Read moreGenuine Hotels.com guest review
Response by Meliá Caribe Tropical - All Inclusive Dear MN; Receive a warmest regards from Punta Cana, Warmest regards from Punta Cana; Thanks for your commentaries; I am Helia Estrella, Web community liaison. Beforehand I want to apologise for the incommodities you had during your vacations in Melia Caribe Tropical. For us it is great value to receive our guest’s observations for it helps us maintain and improve the quality service that we provide on current and future stays. We want to extend our most sincerely apologies for the inconveniences with your first room, because you have had to switch it. Once again, please accept our apologies for the inconveniences that you have had during your stay with us. I guarantee you that your comments has been forwarded to the departments involved in order to find and apply ways of improvement and be able to prevent future matters. Sincerely, Helia Estrella Web Community Liaison
"Old hotel, 2 many guests and low personal service"
Never gonna stay their again. The hotel standard is low compered to other hotels in the neighborhood and the hotel is to large with 2 many guests so you never feel the great personal service that you demand on your holiday. We upgrade to a 5 star hotel the next time ...Genuine Hotels.com guest review
Response by Meliá Caribe Tropical - All Inclusive Dear Guest; Warmest regards from Punta Cana, We would like to thank you for having taken the time to bring to our attention your feedback regarding your recent stay in our hotel. We appreciate your valuable observations as we understand that it is only through our clients’ comments that we are able to identify our shortcomings and give them a proper supervision. Our commitment is to achieve our guests’ total satisfaction, therefore we feel very regretful that some of our services did not meet your expectations. Our Job it’s to have satisfied clients. I can assure you that those situations are not common. However those faults are recognized and are immediately dealt with to ensure the guests satisfaction. We do hope to serve you and we would like to change the perception of your first visit. Helia Estrella Web Community Liaison
"Close to shops,movie theater,disco tech."
Very comfy clean and beautiful beaches, staff super helpful.Genuine Hotels.com guest review
This was my 2-nd trip to D.R., Punta Cana, first time in "Melia Tropical" and we loved it. Loved the beach, the food was excellent . Rooms were spacious, very good condition, clean.Genuine Expedia guest review
"Wonderful facility with something for everyone!"
We had a great time here but the only thing I would caution anyone about is the dreaded Time Share push. From the moment we checked in, we were bombarded with staff wanting to "talk to us over breakfast" about purchasing a Time Share. Anyone who pays their hard-earned money for a vacation should not have to sit and listen to a sales pitch. The other […] "reality check" I would share is with regards to the Wild Tiger Buggy's Excursion. This was billed to us as a "5 hour excursion" where you drive the buggy's to a private beach, then to a coffee and cigar plantation, and then for a dip in the underground cave. HOWEVER, what they didn't bother to share is that it was an hour commute each way with less than two hours of actual driving. The "stops" are actually opportunities for the locals to sell their goods. The first one was ok, but then we they were at every stop it became annoying. We kind of lost interest in the adventure altogether after the hard-sale approach at the caves. Not really what we paid our money to do. Read moreGenuine Expedia guest review
"Quick trip to paradise"
When we arrived to the room, we were disappointed as it did not look like the pictures we have seen on this website. We spent the first night there and so then I complained on the need of internet access in the room and I was given an upgrade to a room with an extra $20.00/night as to be provided with internet. The room came along with a better looking […] and a Jacuzzi, plus a HD TV. The internet connection and the TV did not work for the first night and the hotel then did not charge me for the upgrade for the 2 nights we had over there. On top of it I also got a credit for a phone call I have made and the fee for the use of the safe for the duration of the four days and three nights we stayed there. Overall the trip was great with excellent food, the stuff was very friendly and the atmosphere was very calm and relaxing. Read moreGenuine Expedia guest review
Very friendly staff. The property itself was absolutely beautiful and the food was fabulous. You can tell that the staff takes pride in their work. However, you only gain access to Wifi in the lobby, not in your room which was very inconvenient. Overall it's a wonderful place to stay and I will return.Genuine Hotels.com guest review
"Royal service needs new receptionists!"
I have been here 3 times and I will never return! It is easy to say that it doesn't matter how great the hotel rooms and facilities are, when you have multiple bad experiences with receptionists which seem to get worse with every trip! In many occasions I call royal service reception for any of many reasons and have to dial 3 or 4 times because nobody […] picks up, and when they do I am given an attitude as if I'm bothering! I have walked in to the reception area and they are in their own little world either on their cell phone or playing games on the computer! As I'm having a meal at the gaby I have overheard in many occasions other guests wondering just like I am why are these receptionist still here if from what we see on blogs all over that they are a problem! I stayed here for the 1st time 2 yrs ago and fell in love, that changed when I revisited last yr! everything is so great but these receptionist just ruin your vibe no matter what! I love the food at all restaurants, the overall staff of the resort except for these receptionists are amazing. I call for transportation which is included with royal service and it never arrives, I ask a wandering driver to take me and make conversation and he says the call for pickup for anyone was not made in the last hr, which means the receptionist never made the call to the drivers which work off these calls for tips!!! I just returned from my 3rd trip and it was the last straw, my money should be valued more by these receptionist!!! Read moreGenuine Expedia guest review
The staff was exceptionally nice and provided comfort to their guests.Genuine Expedia guest review
"Set up to please you, if you want"
This is a fantastic place. The only negative event was the two hours I spent listening to the guy trying to sell me a "club membership." I can imagine people for whom the membership makes sense, but the mus be a tiny minority of awfully wealthy people who don't know what to do with their money. Stay away from the sales pitch, it is not mandatory. I […] read some reviews of people who complain for inane details, like the difficulty controlling the temperature in the shower, or the food not being warm enough for their taste, or the constant reminder that "if you want to tip the guide, you can do so." If you want to enjoy your vacation, be prepared to contribute to your happiness. Be tolerant of tiny details, or even better, find the good in the tiny details. A vacation is the sum of three elements: nature, management, and the cultural milieu. Nature played her best hand in the Caribbean, warm water, plenty of sunshine, white sand, splendid palm trees, and a soothing breeze. Management has done great staff training, manicured lawns, great and plenty of restaurants, plenty of drinks. And the cultural milieu is wonderfully represented in the spontaneous smiles of the staff and the history of the country. They know that tourism is their livelihood and they care for you. The perpetual complainers won't enjoy their stay, they won't enjoy much in life anyhow. For us, it was the perfect vacation. Read moreGenuine Expedia guest review
"Awesome place for family with kids"
We had a great time there and will definitely come back again. Like I said if you have children this place is the best. No worry about food or drink. The facility is huge and there are a lot of things to do and see. Drinks in the room and snack too.Genuine Expedia guest review
Everything is far away!! No Room service. No cold water. No drinks in beach. Only good this was the food!!! But even the restaurants were booked full everynight so you had to go to the buffet! I should be gettin my money back bc it was the farthest thing from a vacationGenuine Expedia guest review
unfriendly staff, and resort too big, walking and waiting for train to go anywhere. room smelled like blue cheese mildewGenuine Expedia guest review
"Absolutely outstanding all-around customer service"
The resort is beautiful and extremely well maintained. The staff makes the obvious difference with their "the customer is on vacation so we can make it all happen for you" policy. The beach is incredibly nice and there is always some event going on. Amazing restaurants and food all around. I would rate this one of the best resorts I have visited in […] the past decade and that is a lot to say since I travel 3-4 times per year. Read moreGenuine Expedia guest review
"Nice Hotel. Very Good Service."
Had the Royal Service package. Staff was very friendly. Service was very good. Food was good not great. Rooms were spacious and clean; cleaning services were very good. Enjoyed the facilities; the kids club was very basic and old and could use updating; spa was excellent; pool was very nice and had very good poolside service. Royal service beach was […] nice however the ocean front is covered in seaweed; beaches were nice but not beautiful. The days events and how things work could have been better explained upon arrival. Read moreGenuine Expedia guest review
"Excellent Hotel with own beach All Inclusive"
This was a large resort with its own private beach. Its in a great location with a shopping mall and night club adjacent to the hotel. This resort was all inclusive. The staff was very friendly and helpful. Check in was horrible but after that everything went smoothly. There is a kids play area and pool if you have kids. Plan ahead and make a reservation […] to eat at the nicer restaurants instead of a buffet. The rooms were clean, spacious and comfortable. The beach was clean and had lots of chairs/umbrellas. Excursions - The best excursion was the $10 banana boat ride! Also swam with dolphins. Lots of other activities available at no cost - dance lessons, aerobics, etc. I would definitely stay at the Melia again! Read moreGenuine Expedia guest review
"Beautiful hotel & grounds"
Really beautiful hotel and grounds. Very large property but nice touch to have a train to run guests from one end of the resort to the other. Beautiful beach and great afternoon activities everyday. Pools were also very nice with lots of beach chairs available to all guests. Restaurants offered wide variety of foods and staff was always helpful. Live […] show and music every night in the lobby. Always a good crowd at the different lobby bars with plenty of seating. There was always something fun going on and I would recommend this resort to a friend. Read moreGenuine Expedia guest review
I came back last night and this place was amazing!!. I had a wonderful time. The staff were very friendly and the website does not do it justice. I have never eaten so much food. I would recommend this resort to anyone who is looking for a quick get away.Genuine Expedia guest review
I stayed there for 5 days and I absolutely loved it. The rooms are incredible, beautiful and so clean. I was really impressed with the beauty and quality of this hotel. I am coming back soon! There's a manager his name is Quico Blanco and he gave us the best customer service if you have any issue or concern he will gladly take care of it. The food is […] amazing as well the beach is great and everyone is friendly also it's deff a family hotel. Read moreGenuine Expedia guest review
"Good choice for younger couples"
It is a good resort for younger people. The bad. The train it is almost impossible to wait for 25-30 minutes so you will have to walk to the beach and to restaurants. The staff from 1-10 would be a 2 The check in time was 2 hours. The check out was better 45 minutes only. The good. Room was clean and ok The food is very good but not a lot to choose […] from. The resort has a kid area wich you do not have to pay like in other resorts.(you have to pay a babysitter only if you leave the hotel). With a good staff it would be a very good resort Read moreGenuine Expedia guest review
Excellent resort with phenomenal Restaraunts and staff. Ability to have action as well as quiet relaxation. Great shopping and nightlife within walking distance. Will be returning for sure!Genuine Hotels.com guest review
"Nice property located near the beach"
Arrived at 1;45pm and it literally took 90 minutes to check in. Should have been faster since I booked five rooms. Out of the five rooms that we received we had to move to three other rooms because we were given two twin beds instead of king beds. One of the three could not be accomplished that day. Two of the telephones in the rooms did not work either. […] The resort was spread out and you could ride three different colored trains. The problem was they were almost always full and you had to wait for another or walk a good distance to board it before it got full Read moreGenuine Expedia guest review
"Memorable First Vacation"
I had a great experience with the Melia Caribe Tropical Resort and its staff. Punta Cana, Dominican Republic is a beautiful place and its staff go above and beyond to make sure their guests feel like stars. I'd like to thank Yan and Jonatan for teaching my girlfriend and I the basic dance steps for bachata, merengue, and salsa, and for the many laughs […] and enjoyable moments as well! Read moreGenuine Expedia guest review
The staff was accommodating and the food was excellent!! Our room was pretty standard but the bathroom itself was a bit dated. The resort is very big and if you want to have easy access to the pool and beach you should be in buildings 1-6 and 15 and 16. There is a train that takes you around the resort to the restaurants but it comes every 10-15 minutes. […] The buffet was great and the restaurants were superb. absolutely delicious and worth the walk or train ride over. Entertainment is good at night. they have nightly shows and live band from 10-12am. Disco is only open fri-sunday intil 2am. Drinks at all bars on the resort are great and strong so you definitely get your money's worth. Overall would definitely recommend or go back. Read moreGenuine Expedia guest review
"Pleased with vacation"
Check in was a little slow, however staff were very friendly and kind. The rooms were nice, clean and the bathroom and shower were a comfortable size. we did not upgrade our room, and were fine, we stayed close to the main lobby and were only about 10 minutes walking away from the beach. The beach was clean, a little seaweed, but they staff cleaned […] it up everyday. The food was good, make your reservations early in the day for the restaurants. Fresh juice and fruit, lots of choices in the Marketplace which is a buffet. We had a very nice stay and would return to this hotel. Read moreGenuine Expedia guest review
"very nice resort ,"
will go back again ,great experience staff very friendly ,food greatGenuine Expedia guest review
"Nice, clean, and friendly resort."
Overall, the hotel was nice and clean. Food was good and most o the people were very helpful and friendly. The VIP services were not as help as I thought they should have been. We did better by asking the other hotel workers for information. I would only suggest in upgrading room quality if u wanted to be closer to the beach, not for their services […] . Read moreGenuine Expedia guest review
Beautiful resort , great beach and pools. Huge property with lots of flowers, trees and exotic birds. Flamingos , peacocks, etc. Beach and ocean is wonderful. Great for families with kids. Trains to transport guests to different areas of the resort. Great shows at night, good entertainment during the day. Yoga / stretching and Zumba/ aerobics classes […] in the beach everyday. Good food, lots of different restaurants. Loved the Mexican and Japanese Restaurant. Not too much the Gourmet one. Great live music bands at night at the lobby! Friendly staff , except for the check- in staff. We traveled with a party of 9, so we needed 4 rooms. Made several requests for the rooms to be close together since the hotel is huge. They did not accommodate our requests and separated the whole group, including the families. Staff at check in were not only no help they were arrogant and sarcastic. Demanded for a manager that they did not want to call, he fixed only part of the problem. The next day had to argue with 2 more managers and only after threatening to never go back and tell Expedia about them did they fix the problem. Bad attitude and business decision to keep these staff members in the front desk of such a beautiful resort. Almost ruined the whole vacation. Something to be considered if people are traveling in a large group. Read moreGenuine Expedia guest review
"Heaven on Earth..."
My partner and I went to celebrate our Anniversary. The accomodations we were given were fantastic!!! The resort is kepy impeccably clean and well staffed. We enjoyed the shows and the nightly "live" music in the lobby. I have a very stressful job and needed some peace and tranquility. This place was beautiful and as stated above...a little piece of […] Heaven!!! Read moreGenuine Expedia guest review
Staff in general did not make an effort to communicate in English. Front desk answered the phone in spanish and the voice mail was also set up in spanish. Staff at the main restaurant was accomodating and made an effort to communicate in english. The property is large and trolleys were used for transportation around the property. There was no space […] for luggage so we had to depend on the bellhop to pick up our luggage. All members in my party experienced a delay in luggage pick up after giving over a hour notice. Read moreGenuine Expedia guest review
"It was very pleasing"
pleasing, however at times some of the staff were not so very nice. We noticed the male staff nicer to the female visitors and the female staff nicer to the male visitors, not good. Customer Service should always be top priortity when working in this field.Genuine Expedia guest review
"Very nice hotel"
Great staff, I went there with 25 more members of my family to celebrate my mom's 70 birthday, and we received tremendous support from the staff, excellent service.Genuine Expedia guest review
More than 1 hour for check in. Air condition, tv, and refrigerator not working, need to move to another room at 11.00PM. The new room bathroom, doors not work properly.Genuine Hotels.com guest review
"Nice hotel with a beautiful garden."
Dirty pool. Did not use the pool not even once, but the bech area is very nice.Genuine Expedia guest review
"good but bad"
when it comes to a resort u have to write down what u expect and try to narrow down a place that is going to have exactly what ur looking for. i went w other ppl n they wanted to go there cuz they thought it was one of the better ones but 'better' is a relative term. food, service and appearance where excellent. but entertainment and location was terrible. […] first of all we got lost cuz there arent any signs so i had to hire a motoconcho to guide me there cuz i got tired of aimlessly driving in circles. for all the money that is invested u would think a simple little think like a sign with an arrow would have helped a lot. there was no night life whatsoever so the night i spent inside the casino playing roulette. no activities for children or adults. the rooms r far and u have to take a bus to the beach or pool. again inside the resort finding ur room confusing finding the pools confusing. the guys who drive the busses they aren't vocal so u have to know where u need to get off or else u'll miss ur stop. i gotta say, service was great, buffet is the absolute best food ever. room was pretty comfortable. my iron was broken and i complaint so i got a brand new one within 5 minutes. there were no spanish people in the resort or young ppl. it was older boring ugly ppl most of them weren't sociable. it is a nice place but just not for me. punta cana is over rated, everyone talks about how great it is the sand this n that..what a disaapointment. i would never return to punta cana ever Read moreGenuine Expedia guest review
"clean and excellent staff"
i jus got back last week, had a great time, besy vacation would definelty goback again, great food, great peopleGenuine Expedia guest review
We upgraded to the royal service suites, which were nice but I wouldn't do it again. I was disappointed on how other people who were in the regular rooms were able to be in our private pool. It seems as though no one really checked or cared. I paid an extra $1900.00 for the royal service which in my opinion was not worth it. I must single out some staff […] members who truly went out of there way to insure our comfort. Alex is number 1 , he is just a very nice guy who always checked in with us to make sure we were doing ok. He found out my 19 yr.,old daughters birthday was coming up and took it upon himself to decorate her room with balloons and rose pedals @ his own expense. He made all our dining reservations and made sure to pick us up or have someone else pick us up if he was not available. He is truly a gentleman. Also, Evelyn @ the Gabby was always there with a cold drink by the pool. She is very pleasant and does her job well. Read moreGenuine Expedia guest review
The Hotel on the whole was beautiful! Everywhere you looked there was another wonderful sight to behold. The landscaping was picture perfect! When we first arrived the room we were given had a mildow smell. So strong that we had to change rooms. At an all inclusive resort for me the food is very important. The food experience here was a failing "C". […] I was with my children and grandchildren and they felt the same way. The drinks and salad was about the best in the food department. We had the $40.00 per person Stake & Lobster night. Only to find out that it was stake or Lobster. I must say they were large portions. The stake was excelent but the Lobster was mushy and wet....not good.! Read moreGenuine Expedia guest review
this hotel is very nice, the service is excellent, the food is good with a lot of variety.Genuine Expedia guest review
"Punta Cana a Good Trip"
The Hotel is good, we had the ROYAL Master Bedroom suite and it was for the most part Good. The transportation service is not that great, so be read to walk. Overall, its a decent place, it is not the real high end vacation, its FAIR and great bang for the buck!!!Genuine Expedia guest review
In attending a wedding held at the Hard Rock, I decided to stay at this hotel 20 minutes taxi drive away. The experience is well worth the travel time and inconvenience. Excellent value! Unfortunately didn't have enough time to take advantage of all it offers.Genuine Expedia guest review
"Not worth the price - others better"
Terrible hotel. The a/c unit in the first room assigned to me did not properly cool the room. I set the temperature at the equivalent of 60 degrees farenheit. It failed to cool properly. It was warm. Yet, I was told it was normal (unbelievable). I asked for another room. After insisting, 3 hours later, I finally got another room. Same problem. Then […] I realized that it appears all rooms may have the problem, as rooms of other family members there had the same issue. Age appears to be the problem. Also, the food is plenty, but without the great taste that you would expect - at best, bland. Overall, go somewhere else - for around the same price, we were at a better resort last year. We regretted changing. We will not regret changing from this place. Read moreGenuine Hotels.com guest review
"A 5 star on the outside, but 3 star on the inside"
This hotel is beautiful when you drive up and see the landscaping, fountains, palm trees and outstanding lobby. Once you check in, however, you will see a different side of the resort. Pros--drinks at check-in, beautiful lobby and surrounding lounging areas, nice staff, beach, free drinks/food. Cons-confusing layout, without a map you will get lost, […] you have to wander around the main lobbies in order to locate bathrooms, small business center with no printing capability (for boarding passes), roads and walking paths are crowded with various motorized vehicles that emit strong fuel smells, sales people are constantly trying to get you to buy/rent water sports equipment, upgrade to Royal Service etc., no washcloths in rooms, mattress was old--We could feel the springs poking us, very limited wifi unless you pay extra, rooms could use a makeover, old tvs in rooms, rooms lack any tv programming guide and hotel information, there is one place to get beach towels and you have to sign them out, but only for 24 hours or you may be fined $25/towel, beach and pool chairs fill up fast--people save them by placing their towel on them early in the day only to show up 3-4 hours later. Get a chair early! Many chairs are broken, torn, worn. Read moreGenuine Expedia guest review
"Melia great stay"
Had great stay at melia for ten days. Great people , staff, pool and beach. What made vacation special was the kindness of the domicians they were great in every aspect! Would highly recommend it and we are definitely going backGenuine Expedia guest review
"Nice but not Great"
My experience was not quite what I expected. Getting off the plane, I had to walk to the customs area in hot, humid weather. Some passengers arriving on other airlines were picked up by a shuttle. I was herded, yes I do mean herded into a small area with hundreds of other passengers, no air conditioning for about an hour on so to pay a $10.00 entry […] fee into the country.(It was hot No, one advised me of this fee beforehand, my fellow travelers did not know about it either. My hotel was nice, but my inability to speak Spanish and the employees at the hotel inability to speak English hindered my ability to take full advantage of the resort. I had to request wash clothes and it took them from 10:00 am -6:00 pm to bring them. The air conditioning was never quite cool enough. The rooms were okay, but the hotel presents the more upscale resort on the web site not the mid priced one where I stayed. Read moreGenuine Expedia guest review
We went with another couple, everyone had a great time! Do the Royal Service/ VIP upgrade, it's worth it!! I think those that had unfavorable comments must not have done the upgrade. Everyone that works at the hotel was so nice and very attentive. I was concerned because the weather forecast had 30-40% rain chance every day. It only rained for about […] 20 minutes late one afternoon. Otherwise, blue skies and warm weather. Special recognition to our concierges, Eddie and Abel, they were fantastic!!!! Very nice men, they shuttled us to dinner every night in a golf cart, helped with dinner reservations, and had a taxi ready for us after check-out. Bladimir in Gabi is also great! There is also a lady that works the Gabi pool drink service, I can't remember her name to save my life. She has beautiful light green eyes. Very friendly and always attentive. Also the lady that works the VIP lounge drink service at night. Super nice, and makes a great dirty vodka martini. Some of the food was great, some ok, but we expected that with an all inclusive resort. The Thai, Gabi, French, and Italian were all great. It's true what people said about the drink service at the buffet on the beach. Terrible. We asked 3 different guys for Sprite and it never came. That would be my only complaint/suggestion to management. The wait staff everywhere else was great! Read moreGenuine Expedia guest review
"Great Hotel !"
Absoutley great resort. Hotel staff was very kinda and attentive to our needs. All inclusive was great very good restaurants , alcohol was a little week but I drank beer and was fine with that. Beautiful resort very well kept, staff constantly cleaning. Beach and pool area where great we asked for a room close to the pool , beach and the hotel staff […] accommodated us. Family type resort which was fine with me traveled with my wife and two young children. Great job Melia & Expedia !!!!!!!!!!!!!!!!! Would highly reccomend. Read moreGenuine Expedia guest review
"Some training is needed for staff"
I was taken aback about the UNfriendliness of the staff. I understand completely about the lack of English spoken. I could deal with that, although we didn't have any problem with currency. They always seemed to have American currency. But back to the unfriendly staff. I have never been to a place when the staff didn't greet you with a smile. We got […] exactly 2 smiles the whole time we were there!! It was like their guests were burdens to them. Seems to me that if you're in the resort business, your FIRST order of business is the greet everyone with a smile. The staff that did speak English were not exactly helpful either. I was very surprised at this. and disappointed. I was there to relax and have fun. The demeanor of the staff did not make for a relaxing time because you didn't know if you were going to be scowled at for asking a question. Oh and the room we stayed was so outdated. Nothing like their website photos. Read moreGenuine Expedia guest review
"Not a good hotel"
Good location but beach was not. Lear as oppose to beach by Hard Rock. Customer service was HORRIBLE. Restaurants fully staffed however one had to get up to serve themselves or had to get up to look for a waiter. Rooms were not comfortable and were not the nicest. If you pay for upgrade rooms are nicer however that much more expensive. Would not recommend […] this hotel. Read moreGenuine Expedia guest review
"Nice hotel at on beach"
Experience was good. Enjoyed the hotel. Staff friendly. Pool closed too early, and light of wait staff at reservation restaurants . Other than that Everything was goodGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )