"Charges too fast"
I had a change of plans and did not get to stay at this property. This hotel's cancellation policy is invoked too fast.Genuine Hotels.com guest review
Both good and bad here. Best things were that it was pet friendly and the staff was very nice and helpful. They are in the process of renovating, so the rooms will be nicer in the future; still small for 2 people; I was alone with my dog, so it was fine and I appreciated the comfortable chair in the room. I had to switch rooms because of renovation […] noise. Mattress was comfortable, but I wasn't crazy about the bedding and only 2 pillows. The location is very convenient, but it is pretty much in the parking lot with other businesses, so not picturesque. I was there for three days and the stay was fine, but I am not sure if I would stay again. I had trouble with the WiFi but the tech number was able to get me hooked up. Read moreGenuine Expedia guest review
"no frills, clean and convenient"
We needed one night for our visit to SIU. It's conveniently located, inexpensive, basic stay. The room was clean, staff was friendly. Beds were sufficient and amenities were we all basic but sufficient. This hotel is not bad for a short stay.Genuine Hotels.com guest review
"Close to SIU and Restaurants"
I stayed 1 night it was OK, for a longer stay I probably will try some place with moreGenuine Expedia guest review
I was very happy with my stay here. It was a nice clean room and breakfast was good alsoGenuine Hotels.com guest review
Breakfast was minnimal. I tried the cereal and it was stale.Genuine Hotels.com guest review
It's a place to stay. Nothing more nothing less. If you want a really nice room go somewhere else. If your on a budget it will work.Genuine Expedia guest review
"Nice for the price."
Room was nice overall. The only issue was that only one channel worked. The staff were very helpful, and the location is great.Genuine Hotels.com guest review
Response by Super 8 Carbondale Thank you for taking time to write a review. We are in the process of upgrading and will have new tvs soon.
"Clean but noisy"
Ok for a cheap 1 night stay. Very thin walls and noisy guests partied until 1am. That was after we phoned down to reception to complain. Little sleep to be had. Wouldn't recommend.Genuine Expedia guest review
Response by Super 8 Carbondale I am very sorry the other guests were noisy. The clerk on duty was not doing their job. That issue will be addressed. Thank you for taking time to write your review.
Simple, comfortable room in a convenient location. No frills.Genuine Hotels.com guest review
Much friendlier service than other inexpensive hotels in the area. Clean rooms and decent bathrooms, comfortable beds, convenient to everything in Carbondale. Super value. I do wish they had fluffier pillows though, but for the price I'll deal with it and plan to stay there each time I come to Carbondale.Genuine Hotels.com guest review
Response by Super 8 Carbondale Thank you for taking time to write your review.
Old hotel needs updating. Not the best neighborhood. Beds are not the most comfortable. Staff was great though!Genuine Hotels.com guest review
"Where the heck is the entrance off Main Street?"
I am an intelligent person, but I got into town late after driving all day, and I was tired. Super tired. This Super 8 is located on a big one way strip and try as I might I couldn't find how to drive up to it! Cause you have to go around back! But how? Where? Nothing, no signs saying entrance from such and such street. When I mentioned this to the […] front desk person he seemed to think me mad. I don't think it's unreasonable for a weary traveler to want easy access to their destination or some sort of indication of where to go to find the entrance. Other then that, meh. Dirty carpets. Coffee maker not cleaned from last use. Terrible breakfast consisting of cold cereal and sugary packaged danish. Unlikely to return even though I will be in this burg again. Read moreGenuine Expedia guest review
Response by Super 8 Carbondale I apologize you had such a bad experience. That is not the standard we strive to uphold. We do have fruit, yogurt, waffles, for breakfast in addition to the cereal ( Raisin Brand and Frosted Flakes) and our Simply Super Cinnamon rolls.
"Decent and affordable"
We didn't experience any problems. It's nothing special, but it's worth the great price.Genuine Hotels.com guest review
Response by Super 8 Carbondale Thank you for taking time write your review. I hope you'll come see us after our renovation is complete.
"For the money this was great"
Clean, convenient and comfortable. Couldn't ask for anything more for the price.Genuine Hotels.com guest review
Response by Super 8 Carbondale Thank you for you nice compliments. It is our goal to make every guest's experience positive.
Nice ... clean ... economical motel ... free breakfast leaves a lot to be desired. Good location to Mall and restaurants.Genuine Hotels.com guest review
Every time I have Visited my sister and her family. I stay here the check in was awesome quick I believe the young name was Rachel very friendly.. House keeping was Betty just loved her spirited... Everything was clean... Only one waffle maker need more... Even the other guest was very friendly... Rachel asked me what floor I would like I liked that..due […] to traveling with small children and there was no elevator.. Over all I will stay there again... Read moreGenuine Hotels.com guest review
Room was ok. Shower curtain had mold on it. Towels were so thin it was hard to dry off with one. Night clerk was RUDE!!! We checked into our prepaid room around 11:30 pm. He gave us room key & didn't bother to tell us where the room was located. It was on the 3rd floor & when I asked how to get to the room he said, "up the stairs". I replied ok, where's […] the stairs. He pointed & said "down there!! Obviously needed customer service training!!! I heard 2 other customers complaining on him when we checked out. This was my second AND last stay there! Read moreGenuine Hotels.com guest review
Room was okay mattress a little to soft , tv had to much green and thats after adjustment. It also had small rip in curtain and breakfast limited no hot protein of any type.Genuine Expedia guest review
"On site builder"
Was a little unhappy due to the fact that, the drain kept plugging up, informed the hotel staff and they would plugged it, but didn't put me in a different room so they could fix the plumbing, cause plugging wasn't helping, it just kept doing it in the tub.Genuine Expedia guest review
"it is worth the money"
We stay at the Super 8 when we visit our son at SIU. It is the right price and good location. Suits are needs.Genuine Hotels.com guest review
This place is due for an overhaul in interior decoration. Old dirty carpets, smelly ( cigarrete smell) even though it's non-smoking. The room doors slam shut by themselves making a terrible noise and waking you up. I had to change rooms because of the cigarrette smell. The staff was courtious and helpful.Genuine Hotels.com guest review
okay for a quick overnight stopGenuine Expedia guest review
"Nice place for the price"
Overall good experience. Room was clean and friendly staff. A little noisy late night and early morning hours outside and inside the hotel.Genuine Expedia guest review
SmelledGenuine Hotels.com guest review
Evening check-in front desk staff was very rude and not at all helpful. No smoking on sign outside, however hallways smelled very smoky and carpet was badly stained. A/C very musty smelling. No signs to direct on where to enter or where front office was. Lobby was tiny and had refrigerator and free breakfast set up in corner, no place to sit and eat. […] Not inviting at all. Read moreGenuine Expedia guest review
We were there for 3 nights and everything was fine. Front staff was very cordial If necessary, we could walk to several restaurants plus it is across the street from a large Mall. Breakfast was average-would have liked more fresh fruit, but the endless coffee pot was handy. No problem with the WiFi.Genuine Hotels.com guest review
The motel has recently been painted although the towels, sheets, bed covers are well-used; carpets are okay but have stains in the common area; good sound proofing in the rooms and air conditioner was very efficient; no cable TV and internet connection is slow; breakfast was really well-stocked; located in the middle of the new shopping area with movie […] theaters across the road; lots of restaurants located right near by Read moreGenuine Expedia guest review
"it aint pretty!"
Carpets are stained. Old furnishings. My still hurts from the mattress. I want my money back.Genuine Hotels.com guest review
"Family Weekend to visit college student"
Hotel is very conveniently located for the college and they were able to get us an extra night (booked 2 but were able to stay 3) at the last minute. Hotel staff is very friendly. Hotel room was clean. The hallways though are very smelly and need to be cleaned up or replaced. Strange that the rooms are so clean but the hallways were so stinky. I would […] recommend the hotel if the hallways were better. Read moreGenuine Hotels.com guest review
"Not much to choose from in Carbondale"
There are only a few hotels in Carbondale. Some are over-priced. This one was about right. The room was reasonably clean, but the bed spread had holes, the sheets were stained (washed, but with permanent stains), and the easy-chair recliner had crumbs from the last person. Bathroom was cleaned each day. The carpet in the room was relatively new. Carpet […] in hallway was very dirty and the stairs had the same litter all three days I visited there. The staff was warm, friendly, and courteous. It was a "good enough" hotel stay. I was only sleeping in the room and gone all day. I didn't think it was worth paying 3 times as much for a better option. Read moreGenuine Expedia guest review
"close to siu"
The room was clean and the beds were comfortable but... The hallways and staircase area was filthy. There was only one ice machine and it was empty. It was a place to lay our heads for a few hours after a 10 hour drive. To the Siu football field. Oh and the initial check the man was unfriendly and acted as if my questions or presence was a both to him. […] It was 2:30 am and didn't appreciate it. Read moreGenuine Hotels.com guest review
This hotel exceeded my expectations. The staff was friendly and responsive; a couple of minor maintenance issues were dealt with quickly and efficiently. People at desk were extremely helpful about local directions etc. I would recommend it to anyone looking for a reasonable place to stay in Carbondale.Genuine Hotels.com guest review
The staff was friendly and helpful with the exception of the younger lady at the front desk. The housekeepers do a good job of keeping the rooms clean and fully stocked. The hotel needs new carpeting and professional paint.Genuine Hotels.com guest review
"Not acceptable for the ambulatory challenged."
There is no elevator to the second floor, so it was difficult for my wife to get to and from our room. The manager said she had not received our request for a ground floor room and had none available for us. We will not be staying there again, and we may cross Super 8 off of our acceptable lodging list.Genuine Hotels.com guest review
My son is a student at SIU. We always try to stay here when we come to town but aren't always that lucky. It is in a convenient location & easy access to where we need to go. Always clean & the breakfast is great with the waffles & the price is reasonable.Genuine Hotels.com guest review
Would choose a different hotel next time.Genuine Hotels.com guest review
"Close to Kincaid Lake"
Nice inexpensive place to stay, close to Kincaid Lake. After a day on the water boating we decided not to drive home grab a hotel & go back out the next day.Genuine Expedia guest review
The smallest room I've ever stayed in! Also, there was very little choice in breakfast food and nowhere to eat it.Genuine Hotels.com guest review
"Very dis- satisfied"
When arriving to the hotel started up the stairs there was spots on the carpet and the stair rails was very very dirty !!! ( look like they hadin been clean in YEARS)!!!!!! As we started down the hallway to the room there was stains on the carpet !!!!(look like they needed a good cleaning) When arriving to the room there was a real bad Oder In the room!!! The […] night stand hadn t been clean look like grease was on it!! After moving the night stand there was cracker under it!!! Second. Room the tub would not drain !!!! The pillows in every room we reserved was very very very Flat!!!!!!' We reserved 3 rooms!!!! The beds was very very lumpy !!!!! Over all I would not stay there again!!!! Read moreGenuine Hotels.com guest review
"Don't waste your time or money at this place"
Upon check in, the front desk clerk made us wait 10 minutes while he was engaged in a telephone conversation. Altough the outside of the hotel is in great condition, the rooms wreaked of the smell of smoke and the carpet was permanently stained in multiple locations. I found the smell of smoke ironic since each room had a placard on the front stating […] "no smoking". The hallways and stairwells were filfthy and appeared like they had not been vacuumed in weeks. I would not recommend this hotel to my worst enemy! Read moreGenuine Hotels.com guest review
The rooms was outdated.. It smelled like mold. in basement.. The bathroom curtain was dirty.. The bed was very low uncomfortable.. the tv was outdated.. the service was terrible.. never will come back.. or ref to anyone I likeGenuine Hotels.com guest review
The hotel was close to many venues. It was clean, comfortable, & the staff was very helpful & friendly. The free breakfast was an added plus. I would highly recommendly this location!Genuine Hotels.com guest review
"By the School"
I was very pleased with my stay it was close to the university which allowed me to basically take a hop, skip and a jump to get there.Genuine Hotels.com guest review
"good quick stay"
good rate, ok breakfast. No elevator but that was ok. only 3 floorsGenuine Expedia guest review
The room was clean, comfortable and it was a very good option for the price. The location was great since we were without transportation. Having the mall, movies and restaurants in walking distrance made it a perfect choice. There was an unpleasant smell in the hallway but fortunately not in our room. I needed to print a document but there was no business […] center or computer for guests to use. I accept that for the lower price I can't have it all. Read moreGenuine Hotels.com guest review
"LOUSY customer service."
The service was worst I have ever experienced. Absolutely no inclination to assist or ensure customer satisfaction. I even asked to speak with the manager and was told they would be back Monday; was not allowed to give a direct phone number. I will NEVER darken that door again.Genuine Expedia guest review
I don't usually pick Super 8s to stay in on trips, but the price was right and the location was good. I was pleasantly surprised. The room was very clean and maintained and the bed was very comfortable. Breakfast was decent and overall my stay was very nice. I loved that the whole hotel was non-smoking!Genuine Hotels.com guest review
"Worth the Cost of the Room"
Hotel staff were very friendly and the room was very clean and comfortable. The hallway area needed a little TLC but everything else was clean (including the breakfast eating area).Genuine Expedia guest review
"across street from mall"
good price and good locationGenuine Hotels.com guest review
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