Extended Stay America - Memphis - Quail Hollow

a little stinky smell. glad i took my own toilettory. only two bar soaps are provided.

Genuine Hotels.com guest review

It was nice close to everything I wanted but bed was hard not comfortable other wise great or the money.

Genuine Hotels.com guest review

The front desk person was cheerful and helpful. The checkin was quick and efficient. The location was a bit hard to find, since it wasn;t on a major street. But the surrounding were pleasant.

Genuine Hotels.com guest review

the carpet was dirty.

Genuine Hotels.com guest review

Staff was rude and unprofessional. Rigerator was too nasty to use. Exits too far from parking.

Genuine Expedia guest review

The hotel was nice for the price; however, when I needed new towels I asked housekeeping for them and was advised I had to go to the front desk for them, but I had to take my dirty towels to them. This seemed odd when she had entire cart of towels. I was a little late checking out, but I called the front desk well ahead of time to ask for some extra […] time and was told I could check out at 1130. Housekeeping knocked on the door at 1102 an said she knew nothing about the later check out, then the clerk from the desk knock on the door to tell me it was 1115. Housekeeping waiting outside my door like I was being evicted from the property. It was really uncomfortable and unnecessary.. when I asked for new towels, I couldn't get anyone to bring them to me but here they are waiting by the door as I made trips to my car with my luggage. The price was reasonable and the hotel was decent, but not the best service.... Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

It was a nice stay. Clean and comfortable. Quiet.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

it was very bad! the bed was like a box

Genuine Hotels.com guest review

The Hotel smelled like cigarette smoke, and I had a non smoking room. Room service never came by to change the trash or bring new towels. When I arrived at the hotel, the room was not finished. Since the women who were cleaning the rooms were outside smoking, it took them an hour to clean it. The outside of the place looks nice, but the reality is this […] place is a dive. If the room was not cheap and close to the place I needed to be, I would have never stayed here. Read more

Genuine Hotels.com guest review

The hotel is located out of the way, very discreet location. A perfect price for the night.

Genuine Expedia guest review

rented 2 rooms 1 room A+++++++++++ 2nd room poor house keeping

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

It was stated that we would have internet access but was unable to get the internet to work for more than a few minutes. When I went and told the front desk clerk she told me it was fixed when in fact it was not. I was extremely disappointed with this. Also, the day of my departure the cleaning service worker knocked on our door at 10:15 am but we did […] not answer it so she came back at 10:45 and rudely told us it was time to check out. My boyfriend told her we needed a few more minutes to get our things together and she felt it was necessary to wait outside of our door huffing and puffing until we left. I realize she wanted to do her job but she could have been way more professional about it. The hotel itself was good for the price but I was disappointed by the internet and the workers. I wouldn't stay in this hotel again. Read more

Genuine Hotels.com guest review

Rooms are dirty and old. Nice area and outside appearance. Staff was friendly and helpful.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

nothing to really write about. Business as usual. Slept alright in an alright bed.

Genuine Hotels.com guest review

Very nice ESA. Nothing bad about it. Finding it is not easy. It is not on or at Poplar Ave. Poplar Ave designation is misleading.

Genuine Hotels.com guest review

Not run down. Very nice and comfortable place to stay.

Genuine Hotels.com guest review

The wireless connection, the staff was not clear on how to explain the connection for internet service. I did not spend a lot of time in the room only to sleep so it did serve the purpose

Genuine Hotels.com guest review

When we arrived, our room wasn't clean, our trash had not been emptied from the previous guests, and we were missing towels and dishes. When asking for these things to be fixed, along with requests for an additional blanket (the beds did not have mattress pads or blankets between the sheet and coverlet) and a hair dryer, I had to ask again and call […] customer service for our needs to be met. Read more

Genuine Expedia guest review

Very Pleasing. Rooms were smaller than the appeared in the pictures though.

Genuine Expedia guest review

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Genuine Hotels.com guest review

This is a discount hotel. I only need the room to take a couple of showers, catch up on e-mails, and sleep for six hours or so. I have stayed here before and everything was fine. The room I stayed in this time was fine except: The carpet desperately needs to either be replaced or shampooed.

Genuine Hotels.com guest review

The room was GREAT especially with the small kitchen with refrigerator and microwave. I took along TV dinners that I could warm up in the microwave and keep sodas in the refrigerator. The room was very clean and comfortable. I would definitely stay there again when I go back to the Memphis, TN area. The only problem was no small container of dish soap […] to clean dishes I used. Makes you wonder when the last time the dishes and silverware were cleaned instead of just washed out. The location was perfect and front desk helpful and friendly. Read more

Genuine Hotels.com guest review

The first they gave was awful. It had a very bad smell which I believe was imbedded in the carpet. I had to request another room and it was much better. It was very clean and definitely met my standards. If I had to rate the hotel on the first room I would not recommend anyone staying there, however the second room made more experience more favorab […] le. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The heater did not work or a coffee maker

Genuine Hotels.com guest review

While the facility shows wear and tear it was clean. And when it came time to go to sleep, it was quiet and comfortable. The room met my needs - no exceptional thrills or disappointments for a one night stand.

Genuine Expedia guest review

Great stay..nice area in memphis not luxury but you definitely feel like you got what your money was worth and more.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This was a horrible hotel even for the cheap price of. The room & hotel REEKED of cigarette smoke. The windows were broken & had to be propped up with the toaster to help get rid of the horrible smell. The comforter had several burn marks on it. The bathroom had absolutely NO TISSUE IN!! & then even though I booked this room a day in advance it still […] took nearly 45mins to get checked in because apparently they were over booked. & on top of that i booked a queen size bed but they were completely sold out of all of those & the front desk clerk told me she gave me a room that had to full size beds in there as if she was doing me a favor. I would not recommend this hotel to anyone, not even my worst enemy Read more

Genuine Hotels.com guest review

Just a few more extra miles further away drive from attractions - a tad out of the way, but not bad. Hotel was friendly. Has elevators (if you have a lot of luggage) Bed linens and curtatins need to be updated. Bed not comfortable. But overall room is good and clean. Some general kitchen items provided. Generally happy with stay

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The room was very clean. Was suprised to see many of the necesities of home in the room. It was a great place to just get away for some me time.

Genuine Hotels.com guest review

I stayed overnight at this hotel. There was a layer of dust all over the room as if it has not been cleaned in a while. Moreover the AC/heater was too loud that I could not sleep all night. It was louder than the TV in the room.

Genuine Hotels.com guest review

There was cob webs all around the windows. This was reported to the frount desk clerk. I returned last weekend and was given the same room. would you believe the cob webs had not been touched.

Genuine Hotels.com guest review

It was a good stay and will be back next weekend.

Genuine Hotels.com guest review

The room was quiet and clean. Staff very friendly.

Genuine Hotels.com guest review

An excellent experience in comfort and serenity. Great service and Hospitality. Cleanliness was a plus. I will be staying there again on my next visit to the area.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

we stayed here a year ago, and was perfect for our needs of an overnight stay on our way to the east coast. this time was horrid. smelled of smoke, both in the hallway and in the room. was offred to have the room sprayed, but didn't want it to smell of smoke and room spray. the carpets were filthy and the a/c rattled. If a smoker would be fine, but […] for non-smokers, no way. no front desk assisstance from 11pm til 7am. will not stay here again. Read more

Genuine Hotels.com guest review

The room was clean and comfortable. The Front Desk person was extremely friendly and helpful.

Genuine Hotels.com guest review

Never had such a bad blanket. It was like a brillo pad; same color too. Everything else was very good once we got the right dishes to go with the room.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We booked our room on my iphone. Not familiar with the area but was told the area would be safter by somebody from the area. After we recieved our key we drove our car around the back to our room. We saw a door that the glass had been broken out with cardboard in it's place which was so poorly placed that it was falling off. It took forever to get the […] keys we recieved to get into the building. It would have been easier and quicker to go through the broken door. It took just as long to get into our room. Then we saw the state of the room. The carpet was the worst I have ever seen in a hotel, motel or hostle and WET!!! Mold in the fridge and the entire room smelt like old wet musky smoke. The sheets on both the beds were torn and we had reserved one king not two full. The employees were rude to us. The only thing positive I can say about this hotel was the bathroom looked clean. Read more

Genuine Hotels.com guest review