they stay was great but was not happy about unexpected charges the day after check out.Genuine Expedia guest review
"Great location, walking distance to everything."
Staff met expectations, courteous and responded pleasantly and efficiently. Room clean, king bed comfortable. Rollaway(s) need to be delivered with a plywood board to avoid waking up with frame indentations in the abdomen and back. Paying for internet is ridiculous in the day an ageGenuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites What a pleasure it is to know that you enjoyed your overall stay at the Hilton Indianapolis Hotel & Suites. Thank you for sharing your feedback. We are delighted that you appreciated our convenient location in addition to our friendly service. We do apologize, however, if you did not find comfort in the Rollaway bed provided. Please know that our associates are always happy to do all they can to help to increase your comfort. As you mentioned, we do charge for Internet in individual guest rooms. Alternatively, wireless service is available for all guests in our public areas. We hope you will stay with us again in the future.
"The hotel room was ok."
Remote did not work, only 2 cups for 6 people, no sugar or sweetener for coffee or tea, someone left the previous occupants food tray out in front of our hotel room door for approximately 12 hours. I would expect more from a Hilton. Oh well, live and learn.Genuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites We sincerely appreciate your feedback yet we must offer our sincere apologies if you were inconvenienced in any way during your stay. It is truly disappointing that your impressions of our hotel were marred by the matters you have mentioned. Your comments will be shared with our housekeeping associates as well as our management team as we hope to create the ultimate experience for all of our guests. We hope that your next visit will be everything you desire and we hope to see you again.
"Nice hotel. Good location."
When we got there they did not have our room ready. The hotel staff upgraded us to a pres suite. Very nice. They also gave us a free breakfast. My only complaint was when we turned on the furnace it smelled like cigarette smoke, not too badly but noticed. Overall good experience.Genuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites Providing the best in and service is of utmost importance to us and we are glad you appreciated it! Despite any initial confusion with your guest room, we are glad you enjoyed your upgraded accommodations as well as your breakfast dining experience. However, we do regret if you were inconvenienced by any odors. All feedback, positive or otherwise is truly appreciated and we thank you for taking the time to provide your comments. We will share this with our maintenance team to ensure that all is at its best. We hope to welcome you again to the Hilton Indianapolis Hotel & Suites.
"Suite, room service, fitness center"
This was a great experience. Our suite was very large and had everything we needed. The room service was prompt ans 24/7! The equipment in the fitness center is reasonably up to date. Couldn't ask for more.Genuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites Thank you for your feedback regarding your stay at the Hilton Indianapolis Hotel & Suites. It is always rewarding to read a guest's comments that mention how much they enjoyed staying with us. There is nothing quite like savoring room service delivered directly to your guest room! Keeping up with routines can be so important, even when away from home, and our fitness center is designed to help our guests do just that. The next time you are in the area, we would love if you would stay with us again.
"Wonderful, Except Bathroom!"
All in all we had an outstanding stay. Bed was super comfy, room was spacious and clean. Bathroom left a bit to be desired. No heater or fan for shower. Shower was okay, look and water pressure felt like a gym locker room shower. Other than that Hotel was awesome, conveniently located to Convention center, shopping and Dining. Will stay again.Genuine Hotels.com guest review
"Not happy with service"
they continually charged my card for items that should not have been charged. when i asked about these they said they had no idea why it was this way.Genuine Hotels.com guest review
"nice but pricey"
The hotel was nice and was downtown close to all the bars and the football stadium. For the price we could have at least had a frig. Also it was $28 a day to park. We had to stay an extra day due to a blizzard and they wouldn't cut me any deals even though they were nearly empty. Next time I will stay someplace cheaper that has a fridge and cheaper […] parking. Read moreGenuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites Thank you for taking the time to share your candid feedback. While we are glad you found comfort in our hotel during the storm and enjoyed our location, we must apologize if there were any other issues that may have been of concern during your stay. Please know that someone is always available to help in any way they can. Refrigerators are available in select room types at no charge and available in all others for a small fee, but we apologize if you were unaware of this amenity. While we do indeed charge for parking in our secure garage, some guests prefer to use on-street parking surrounding the hotel but it is regrettable if you were inconvenienced in any way. We hope you will consider another visit.
"A lovely place to stay"
I really enjoyed my stay at this Hilton. It's been a long time since I've experienced such wonderful service, and stayed in such a quiet room. I felt like I was the only one on my floor. The furnace made a little noise, but other than that, it was very quiet. My only objection is to the choice of the room's coffee maker. I liked the coffee, but didn't […] like the maker. The better choice is the standard Mr. Coffee maker (or something similar) because those have a glass pot with a heating element built in. So, if one makes coffee and then comes back to it later, the coffee is still hot. The ones in this hotel had paper cups; once the coffee was made, you had to drink it fairly quickly before it cooled. There was no way for it to stay hot. I tried making just one cup and water dripped out of the area where I hadn't put a cup. It's not a smart design or choice. Read moreGenuine Hotels.com guest review
"Great for Colts Football Game"
It was very nice. We had issues with the a/c and the heater the first night but overall the stay was great!Genuine Hotels.com guest review
"Nice hotel, great location"
Close to shopping, restaraunts and the awesome Indy Children's Museum!Genuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites The Indianapolis Children’s Museum is such an incredible destination and we are always so happy to know that a guest has enjoyed a visit! Thank you for taking the time to share your feedback. We are so glad our hotel’s location worked out so well for your time in the city. We would love to see you again at the Hilton Indianapolis Hotel & Suites.
"In room service"
We never had any one come to our room to clean. We called for the following items: Some clean towels (not all of them) Coffee To have a light bulb changed in the bathroom Shampoo/soap We never got one item - never heard anything ( we called twice). We happened to see a cleaning person on a different floor & asked for coffee. Very disappointed with […] the cleaning service at this hotel. Read moreGenuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites While it is great to know you appreciated our convenient location, we must apologize if any other aspect of your stay fell short. We all believe in providing the very best in service at every level of the hotel and it is regrettable that your experience was anything less. Rest assured, your comments will be used to reinforce our high level of hospitality in all departments. Thank you for taking the time to provide details of your encounter. We hope you will consider another visit so that we can full impress you in all ways.
"great location; large room"
Our family of 5 was comfortable in our surprisingly large suite. We parked our car on arrival, then walked to restaurants, shopping, and the convention center.Genuine Hotels.com guest review
"Great Downtown Hotel"
We stayed on the top floor with an amazing view of Downtown Indy. My kids were so happy to see an indoor pool in the middle of winter. The staff was always pleasant and willing to help with whatever.Genuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites Circle Center Mall is a great cold weather destination here in Indianapolis and we are glad you agree! Thank you for taking the time to share your experience at the Hilton Indianapolis Hotel & Suites. The city is so beautiful and we are delighted you enjoyed the views from our windows. Whether you are a kid or just one at heart, our indoor pool is the perfect treat for any season. We hope to see you again soon.
"Good deal for last minute need."
The King room was nice, very spacious & clean. Nice work out rooms - yoga a plus I didn't expect.Genuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites Thank you for sharing your feedback of our stay at the Hilton Indianapolis Hotel & Suites. We are delighted you enjoyed both our location as well as your spacious guest room accommodations. Keeping up with routines while traveling can be challenging and our fitness facilities have everything you need to help stay in shape. We are delighted to have exceeded your expectations and hope you will stay with us again.
"Nice hotel less than average staff"
The title says it all. I've never stayed at a hotel that cared less about service.Genuine Hotels.com guest review
Enjoyed my stay. The location was great for shopping and night life.Genuine Hotels.com guest review
Remote didnt work. There was an open bar of soap under the sink on floor. Restraunt staff was slow.Genuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites Thank you for sharing your comments regarding your recent visit. Your feedback regarding your experience is truly appreciated and will help us to improve upon the services we provide. While we are glad to know you enjoyed the comfort of our hotel, we ask that you please accept our apologies for any inconveniences that you experienced. Rest assured that your concerns will be shared with the appropriate departments and we appreciate you sharing your review.
We had a great night. Room was clean and comfortable.Genuine Hotels.com guest review
The overall stay was fine. Nevertheless, there were only about 7 channels to choose from on the television and the remote would only let you channel down, not up. The breakfast downstairs was pricey ($13.00 for pancakes only). The hotel staff was very friendly and the bed quite comfortable.Genuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites Thank you for taking the time to share your candid feedback. While we are glad you found comfort in our hotel and that our associates were so friendly, we must apologize if there were any other issues that may have been of concern during your stay. Please know that someone is always available to help in any way they can. We will be sure our maintenance team is made aware of the comments you have shared regarding the television in your guest room so that all is at its best for future stays. We hope you will consider another visit.
"Close to downtown."
Not bad, but need to improve more for the staffGenuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites Thank you for taking the time to share your thoughts. While we are certainly glad to know you enjoyed our location, we do apologize if you were not as impressed with other aspects of your stay or if the service you encountered was not as it should be. We hope to have the opportunity to welcome you again for the type of stay you would hope for.
We were working with a High School Marching Band at the Grand Nationals - in the Lucas Oil Dome. Great experience, great town, and everbody we met were so friendly. Very positive experience with the Hotel - the City of Indianapolis and the Bands of America program......Highly recommend participating in all of these!Genuine Expedia guest review
"close to the meeting I was attending - 7 minutes"
I had a very comfortable room- here are the dissatifiers:locked out of my room 4 out of 5 nights. Front desk manager rude and abrupt. Unable to access the internet from the hotel lobby- no one to assist at the front desk- no shuttle from the hotel to the conference. Food at the hotel expensive and lacked variety. Would think twice before staying at […] this location again. Read moreGenuine Hotels.com guest review
"A great hotel for every one and close to the mall"
The hotel was very nice and in fact I was pleased we were staying at this hotel as opposed to staying at another one where several of our friends were staying as their hotel seemed older and just not as nice. This hotel was very clean and the staff very nice. They quickly corrected a problem we had the morning we were leaving and one of the staff actually […] went out in the rain to help us so I give them kuddos for it. I do have to mention the bathtubs had an issue. I am wondering if when this hotel was built there was an issue while installing the plumbing as the bathtubs are made quite a bit higher than the floor. They have warning labels in two places on the tub saying CAUTION with a stick figure slipping in the tub. They have a bar to hold if necessary I saw this and was very careful getting out stepping out into the bath mat and still tumbled out. Afterwards I put my glasses on ( since I don't use them in the shower but may have to rethink it now) to read the smaller print below the stick figure about the tub and floor height being so different. Guess the stickers didn't count on me being half blind to read the details on the caution sticker. So please be VERY careful in these tubs. Otherwise it was a very good experience. Read moreGenuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites Thank you for taking the time to detail your experience at the Hilton Indianapolis Hotel & Suites. It is a pleasure to read that you enjoyed your overall stay with us and that the service you encountered was so positive. We must sincerely apologize, however, if you encountered any issues with your guest room bath as the safety of our guests is of utmost importance to us. We value your feedback hope to welcome you again.
"great location downtown"
Hotel very clean -- great water pressure.Genuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites There is nothing quite like a fresh cup of coffee to start the day! Starbucks is a favorite with so many of our guests and we are delighted you enjoyed both your stay and our downtown location. We hope to see you again soon at the Hilton Indianapolis Hotel & Suites.
Great Service, Super RoomGenuine Hotels.com guest review
"close to stadium"
We've stayed at this property previously and they always fail to satisfy. The room type we reserved wasn't honored and they abhor the fact that a 3rd party reservation system was utilized. What's disappointing is that the front desk staff isn't empowered to resolve problems and were less than apologetic. On the uptick, the hotel has been nicely renovated […] and it's close to the stadium and restaurants. The room was clean and the pool on the 19th floor was very nice. Read moreGenuine Hotels.com guest review
"Great downtown location"
First room we had was not cleaned at all, wet towels on the floor, slept in bed, wine bottle glasses in room. Front desk gave us a room upgrade to a suite.Genuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites Thank you so much for sharing your feedback. We do apologize for any inconvenience you encountered upon arrival but it is wonderful to know that you enjoyed the upgraded accommodations provided. It is our hope you will stay with us again for your next visit to Indianapolis.
"Hotel close to the start of Monumental Marathon"
We chose this hotel because it was close to the start and finish of the Monumental Marathon. It was easy to find and to get to from Chicago. Location is very close to the Capitol building and Monument Circle so great views in both directions. The room was large, well appointed and clean. Getting from the car park to our room on the 11th floor was a […] bit of a hassle. We had to take one elevator from the car park to the hotel lobby level. Get out and walk up some ramps and into the hotel lobby and into another elevator to get to the rooms. Ok if you're doing it once on arrival and departure but a tad annoying when doing it several times. When checking in we asked if there was any possibility of late checkout because we were running the marathon and would love to be able to shower before driving back to Chicago. Checkout was extended from 12:00 to 1:00 but this didn't help us because with an 08:00 race start we weren't able to get back to our rooms before 1:00. (side note, we recently stayed at the Hyatt in Milwaukee and they were very good about giving us late checkout to 02:00 for the same reason). The bed was comfortable but unfortunately I didn't get much sleep because there was a large group of children - seemed to be over 100 of them aged around 15 - staying in the hotel. They returned to the hotel at around 10:30 pm and there was constant noise from then until around 3am. Screaming, running through hallways, doors slamming, tv, laughter, more screaming etc etc. Read moreGenuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites The Monumental Marathon is such an exciting time here in Indianapolis and we are delighted you chose to stay with us for the event. It is great to know that you enjoyed our comfortable, well-appointed accommodations and that our location was so ideal for getting to and from the race. We do regret, however, if you encountered any issues in getting to and front our secure parking garage or if the sounds of other guests was of any disruption. Please know that is not the typical experience for our guests and for that, we truly apologize. Your comments will be shared with all of our associates to ensure that prompt attention is taken on every level. We hope you will consider staying with us again in the future. Congratulations on your marathon accomplishments!
"Nice hotel, but."
Nice hotel, a little over priced for what you receive. $220 for a one bed, small room. A couple of the pillows we had in the room were stained yellow, which we had to have replaced. There is no hotel parking, it's a parking garage that you have to pay to park.Genuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites We are so glad you chose to stay with us for your recent visit to Indianapolis. Thank you for taking the time to share your impressions of our hotel. It is disappointing that you felt the value did not match your overall experience or if you found any issues in your guest room. Please know that our associates are always available should something arise and your comments will certainly be shared with our housekeeping staff. We would like to clarify that we do indeed offer parking in our secure garage with both self parking and valet service available for a fee. Please come back and stay with us again the next time you find yourself in the area.
"close to bankers life"
Had a great time. parking was expensiveGenuine Hotels.com guest review
Everything was great but don't like the ideal of taken a handicap from someone who maight need it.Genuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites We are delighted that you have chosen the Hilton Indianapolis Hotel & Suites for your recent trip. Our goal is to create a refreshing experience. Please know that our hotel does maintain rooms for all of our valued guests’ needs. We are grateful for feedback and it would be our pleasure to welcome you back again.
Staff was friendly, room itself was ok. Dirty bedding was still sitting on the floor next to the door outside of the room when I checked in (after 4pm) which immediately made me wonder about the service levels and cleanliness. Room service was quick and the food was just above average ( but the portions were large). Room could have been cleaned better […] for my second night (they did not empty the ice bucket and left some coffee spill on the bathroom countertop). Nice location, good restaurants in the area...... overall it was OK. Read moreGenuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites Thank you for taking the time to detail your experiences while staying with us. While we are happy to know that you enjoyed our location and helpful associates, it is unfortunate that to learn that you experienced any issues with your accommodations and will share your comments with our housekeeping associates. Please know that someone is always available to address any concerns you may have while you are here as it is our goal that all of our guests have a comfortable stay. We hope you will give us another opportunity in the future to provide you with the exceptional experience that you deserve.
"Close to the mall and TJ Maxx"
Love It! Whenever I visit Indy, this is where I'll stay all the time.Genuine Hotels.com guest review
We had a suite, 3 adults and 2 children. The bathroom was only stocked for 2 people. There was no refrigerator and 2 bottles of water for $3 each! The sofa sleeper was awful :( Springs and bars made a very uncomfortable night's sleep. We've stayed at the Holiday Inn Express chain and it's 1/2 the price, prettier rooms with lots of extras plus a really […] nice continental breakfast. Come on Hilton! The lobby is gorgeous. The company should really upgrade the room emenities to reflect the Hilton name! Read moreGenuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites Thank you for sharing your viewpoint of our downtown Indianapolis hotel. While we are so glad to know you enjoyed the service you encountered on every level, we can't help but feel disappointed that your entire stay was not completely positive. Please know that refrigerators are available in select room types at no charge and available in all others for a small fee. We urge all of our guests to let us know if something is amiss and we regret not being able to resolve your issues while you were here, when it would have mattered the most. Your comments will certainly be shared with our associates to ensure that everything is in the best possible condition for all guests. We hope to have the chance to welcome you back again and provide you with a better experience.
"Excellent service food location"
The stay was great second time we stayed here, both experiences were great. Clean rooms good food at resteraunt and friendly staff. Only set back was valet parking ( a sub-contracted company) was slow. I recommend you call valet and when you get to door remind them again there seems to be a disconnect between operator when you call and drivers getting […] message. Read moreGenuine Hotels.com guest review
This hotel is standard, not what I would expect from a Hilton. More along the quality of a Holiday Inn express. I booked a suite expecting a second living room area. We had 4 people in the room and thought the larger room would help give privacy while everyone was getting ready at once. However, the room is just one large rectangle with the beds on […] one side and the couch/living area on the other. Was expecting a separate room with a door like other hotel suites I have booked in the past. Read moreGenuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites Thank you for taking the time to share your impression of our Indianapolis hotel. While we are glad to know you enjoyed our location, we apologize if your suite accommodations did not meet your needs in all ways. We feature several room styles and configurations and our associates can always direct you to one that offers the features you desire. It is our hope for your next visit to the area you will give us another try.
"Great Hotel with a wonderful view"
I used the 40% option to find my hotel so I was not sure where I would be staying until I pre-paid. I was so pleased with the Hilton. I knew I would be staying at a nice hotel, but when my husband and I opened the door it was a full suite. We were shocked. We had an amazing room for an amazing price!Genuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites Thank you so much for your feedback! From the ideal Indianapolis location to our amazing accommodations, we couldn’t be happier to learn that you enjoyed your stay with us at the Hilton Indianapolis Hotel & Suites. It certainly seems as though you appreciated the value you found here. We hope to welcome you back again for another excellent visit.
"Had a blast!"
First, booking this room via Expedia was a bargain. We arrived at the hotel around noon and since check-in time wasn't until later in the afternoon, I was certain they would not be able to give us a room yet. But, not only was a room available but we received a complimentary upgrade to a suite and it was AWESOME. Nice, huge accommodations and quiet […] too. We have never visited downtown Indy before and this hotel was only a block or two from all of the historical sites. There is also great shopping and restaurants. We had a blast and our stay at the Hilton exceeded our expectations. Read moreGenuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites What a wonderful review to read, thank you! It is always our hope to exceed our guests’ expectations in all ways and it certainly seems as though we met that goal during your recent visit. With not only an early check-in but an unexpected upgrade, we are delighted you enjoyed your stay as well as our location just minutes from the best that the city has to offer. It would be our pleasure to welcome you back again.
My wife and I decided to take a trip to Indy for a concert. We selected the hotel via expedia based on price and the HIlton reputation. We were pleasantly surprised to find the location in walking distance to everything downtown. The only complaint I would have is that the furniture in the room was older and I didn't like that, but if thats the worst […] I'd say they are doing fairly well. Read moreGenuine Expedia guest review
Loved my stay and what a great location in walking distance to everything you could need or want.Genuine Hotels.com guest review
Great hotel and location. Only complaiant was trash was left in the room from previous guests.Genuine Hotels.com guest review
"Don't Miss this Gem"
Beautiful hotel located in the heart of everything to do... Surrounded by great dining and entertainment. The hotel is beautiful, clean and the best serviced experienced in a long time. My husband and I travel regularly and will again stay here for any event, or just an event for US!!!Genuine Hotels.com guest review
"Purdue tailgate on the Circle."
The hotel was excellent but there parking is outrageous! We parked in a public parking garage on the othe side of the Circle for $10 for 24 hours instead of the parking garage at the Hilton for $28!Genuine Hotels.com guest review
The hotel was very easy to get to, very close to our event, and everything went smoothly. The only complaint was that internet access was not included.Genuine Hotels.com guest review
"Old and dated room..."
The lobby was inviting and modern and checkin was pleasant and efficient. the valets who patled and retrieved the car were quick and courteous. However, our room was huge but poorly appointed. The carpeting was dingy, dated and worn and the furniture was mismatched and did not fill the cavernous rooms adequately. Very disappointing!Genuine Hotels.com guest review
"Awesome location right downtown"
Very nice hotel. Great big room with fantastic view. Nice pool and hot tub with a great workout room..Genuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites Thank you for taking the time to let us know what you enjoyed about your stay at the Hilton Indianapolis Hotel & Suites. Our view of the downtown area is one of the best and we are glad you appreciated it as well as the use of our indoor pool and fitness center. It would be our pleasure to welcome you again for another awesome stay!
"Nice hotel centrally located to many venues."
The hotel was great and the staff was very helpful.Genuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites Thank you for sharing your appreciation for the Hilton Indianapolis Hotel & Suites. We are glad to know you enjoyed your stay and found our associates to be so helpful. It would be our pleasure to welcome you again.
"Older hotel; A/C had a problem, staff was slow."
Older hotel, staff was slow to fix as they sent the repair person to the wrong room. I left my razor at home, front desk gave me a free one. Overall OK, good restaurant, good value.Genuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites Thank you for sharing your comments. While we are glad to know you enjoyed dining at our on-site restaurant and found value in our hotel, we must apologize if you encountered any issues in your guest room. It is understandable that you experienced some frustrations. Please know that we have made several exciting updates throughout the hotel and it is our pleasure to let you know that guest room renovations are already underway to enhance your stay experience. We hope you will visit us again and enjoy all of the wonderful changes taking place.
What a wonderful view we had of the southern part of Indianapolis from our 19th floor (very top) of this hotel. The beds were awesome and the staff attentive and helpful in getting us settled. After a full day of travel, it was heaven to see such a well-appointed room. The price was reasonable as well. We could come back here for a Mommy-Daddy date […] weekend :-) Read moreGenuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites It is such a thrill to know that your experience at the Hilton Indianapolis Hotel & Suites exemplified the type of experience we strive to provide. Our accommodations are some of the most spacious in all of Indianapolis and we are glad you enjoyed the view of downtown from our windows. Your many gracious comments are sincerely appreciated and we will be sure to share them with everyone here. Thank you for such an outstanding review, it would be our pleasure to welcome you back again!
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