"close to bankers life"
Had a great time. parking was expensiveGenuine Hotels.com guest review
Everything was great but don't like the ideal of taken a handicap from someone who maight need it.Genuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites We are delighted that you have chosen the Hilton Indianapolis Hotel & Suites for your recent trip. Our goal is to create a refreshing experience. Please know that our hotel does maintain rooms for all of our valued guests’ needs. We are grateful for feedback and it would be our pleasure to welcome you back again.
Staff was friendly, room itself was ok. Dirty bedding was still sitting on the floor next to the door outside of the room when I checked in (after 4pm) which immediately made me wonder about the service levels and cleanliness. Room service was quick and the food was just above average ( but the portions were large). Room could have been cleaned better […] for my second night (they did not empty the ice bucket and left some coffee spill on the bathroom countertop). Nice location, good restaurants in the area...... overall it was OK. Read moreGenuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites Thank you for taking the time to detail your experiences while staying with us. While we are happy to know that you enjoyed our location and helpful associates, it is unfortunate that to learn that you experienced any issues with your accommodations and will share your comments with our housekeeping associates. Please know that someone is always available to address any concerns you may have while you are here as it is our goal that all of our guests have a comfortable stay. We hope you will give us another opportunity in the future to provide you with the exceptional experience that you deserve.
"Close to the mall and TJ Maxx"
Love It! Whenever I visit Indy, this is where I'll stay all the time.Genuine Hotels.com guest review
We had a suite, 3 adults and 2 children. The bathroom was only stocked for 2 people. There was no refrigerator and 2 bottles of water for $3 each! The sofa sleeper was awful :( Springs and bars made a very uncomfortable night's sleep. We've stayed at the Holiday Inn Express chain and it's 1/2 the price, prettier rooms with lots of extras plus a really […] nice continental breakfast. Come on Hilton! The lobby is gorgeous. The company should really upgrade the room emenities to reflect the Hilton name! Read moreGenuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites Thank you for sharing your viewpoint of our downtown Indianapolis hotel. While we are so glad to know you enjoyed the service you encountered on every level, we can't help but feel disappointed that your entire stay was not completely positive. Please know that refrigerators are available in select room types at no charge and available in all others for a small fee. We urge all of our guests to let us know if something is amiss and we regret not being able to resolve your issues while you were here, when it would have mattered the most. Your comments will certainly be shared with our associates to ensure that everything is in the best possible condition for all guests. We hope to have the chance to welcome you back again and provide you with a better experience.
"Excellent service food location"
The stay was great second time we stayed here, both experiences were great. Clean rooms good food at resteraunt and friendly staff. Only set back was valet parking ( a sub-contracted company) was slow. I recommend you call valet and when you get to door remind them again there seems to be a disconnect between operator when you call and drivers getting […] message. Read moreGenuine Hotels.com guest review
This hotel is standard, not what I would expect from a Hilton. More along the quality of a Holiday Inn express. I booked a suite expecting a second living room area. We had 4 people in the room and thought the larger room would help give privacy while everyone was getting ready at once. However, the room is just one large rectangle with the beds on […] one side and the couch/living area on the other. Was expecting a separate room with a door like other hotel suites I have booked in the past. Read moreGenuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites Thank you for taking the time to share your impression of our Indianapolis hotel. While we are glad to know you enjoyed our location, we apologize if your suite accommodations did not meet your needs in all ways. We feature several room styles and configurations and our associates can always direct you to one that offers the features you desire. It is our hope for your next visit to the area you will give us another try.
"Great Hotel with a wonderful view"
I used the 40% option to find my hotel so I was not sure where I would be staying until I pre-paid. I was so pleased with the Hilton. I knew I would be staying at a nice hotel, but when my husband and I opened the door it was a full suite. We were shocked. We had an amazing room for an amazing price!Genuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites Thank you so much for your feedback! From the ideal Indianapolis location to our amazing accommodations, we couldn’t be happier to learn that you enjoyed your stay with us at the Hilton Indianapolis Hotel & Suites. It certainly seems as though you appreciated the value you found here. We hope to welcome you back again for another excellent visit.
"Had a blast!"
First, booking this room via Expedia was a bargain. We arrived at the hotel around noon and since check-in time wasn't until later in the afternoon, I was certain they would not be able to give us a room yet. But, not only was a room available but we received a complimentary upgrade to a suite and it was AWESOME. Nice, huge accommodations and quiet […] too. We have never visited downtown Indy before and this hotel was only a block or two from all of the historical sites. There is also great shopping and restaurants. We had a blast and our stay at the Hilton exceeded our expectations. Read moreGenuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites What a wonderful review to read, thank you! It is always our hope to exceed our guests’ expectations in all ways and it certainly seems as though we met that goal during your recent visit. With not only an early check-in but an unexpected upgrade, we are delighted you enjoyed your stay as well as our location just minutes from the best that the city has to offer. It would be our pleasure to welcome you back again.
My wife and I decided to take a trip to Indy for a concert. We selected the hotel via expedia based on price and the HIlton reputation. We were pleasantly surprised to find the location in walking distance to everything downtown. The only complaint I would have is that the furniture in the room was older and I didn't like that, but if thats the worst […] I'd say they are doing fairly well. Read moreGenuine Expedia guest review
Loved my stay and what a great location in walking distance to everything you could need or want.Genuine Hotels.com guest review
Great hotel and location. Only complaiant was trash was left in the room from previous guests.Genuine Hotels.com guest review
"Don't Miss this Gem"
Beautiful hotel located in the heart of everything to do... Surrounded by great dining and entertainment. The hotel is beautiful, clean and the best serviced experienced in a long time. My husband and I travel regularly and will again stay here for any event, or just an event for US!!!Genuine Hotels.com guest review
"Purdue tailgate on the Circle."
The hotel was excellent but there parking is outrageous! We parked in a public parking garage on the othe side of the Circle for $10 for 24 hours instead of the parking garage at the Hilton for $28!Genuine Hotels.com guest review
The hotel was very easy to get to, very close to our event, and everything went smoothly. The only complaint was that internet access was not included.Genuine Hotels.com guest review
"Old and dated room..."
The lobby was inviting and modern and checkin was pleasant and efficient. the valets who patled and retrieved the car were quick and courteous. However, our room was huge but poorly appointed. The carpeting was dingy, dated and worn and the furniture was mismatched and did not fill the cavernous rooms adequately. Very disappointing!Genuine Hotels.com guest review
"Awesome location right downtown"
Very nice hotel. Great big room with fantastic view. Nice pool and hot tub with a great workout room..Genuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites Thank you for taking the time to let us know what you enjoyed about your stay at the Hilton Indianapolis Hotel & Suites. Our view of the downtown area is one of the best and we are glad you appreciated it as well as the use of our indoor pool and fitness center. It would be our pleasure to welcome you again for another awesome stay!
"Nice hotel centrally located to many venues."
The hotel was great and the staff was very helpful.Genuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites Thank you for sharing your appreciation for the Hilton Indianapolis Hotel & Suites. We are glad to know you enjoyed your stay and found our associates to be so helpful. It would be our pleasure to welcome you again.
"Older hotel; A/C had a problem, staff was slow."
Older hotel, staff was slow to fix as they sent the repair person to the wrong room. I left my razor at home, front desk gave me a free one. Overall OK, good restaurant, good value.Genuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites Thank you for sharing your comments. While we are glad to know you enjoyed dining at our on-site restaurant and found value in our hotel, we must apologize if you encountered any issues in your guest room. It is understandable that you experienced some frustrations. Please know that we have made several exciting updates throughout the hotel and it is our pleasure to let you know that guest room renovations are already underway to enhance your stay experience. We hope you will visit us again and enjoy all of the wonderful changes taking place.
What a wonderful view we had of the southern part of Indianapolis from our 19th floor (very top) of this hotel. The beds were awesome and the staff attentive and helpful in getting us settled. After a full day of travel, it was heaven to see such a well-appointed room. The price was reasonable as well. We could come back here for a Mommy-Daddy date […] weekend :-) Read moreGenuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites It is such a thrill to know that your experience at the Hilton Indianapolis Hotel & Suites exemplified the type of experience we strive to provide. Our accommodations are some of the most spacious in all of Indianapolis and we are glad you enjoyed the view of downtown from our windows. Your many gracious comments are sincerely appreciated and we will be sure to share them with everyone here. Thank you for such an outstanding review, it would be our pleasure to welcome you back again!
very nice! Big, clean suite! got on expidia. was very pleased when we saw roomGenuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites Located right in the heart of downtown Indianapolis our hotel offers easy access to all of the greatest destinations in the city. We are delighted you found your suite to be so spacious and well equipped and we appreciate knowing you felt so safe. We hope to see you again soon, thank you for your review of the Hilton Indianapolis Hotel & Suites.
Within walking distance of Lucas Oil Stadium & many restaurants. Got a great price on Expedia.Genuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites Take one look out of our windows and you know that you are in the heart of one of the most beautiful cities! Thank you so much for sharing your appreciation for the Hilton Indianapolis Hotel & Suites. We are truly delighted you enjoyed our great location as well as our fitness facilities and indoor pool. As you mentioned, we do charge for Internet access in our guestrooms however it is complimentary in all public areas of the hotel. If there was anything else we could have provided to help make your stay even better we would love to know. We hope you will stay with us again soon.
Everything was perfect wish we could have stayed longer!Genuine Hotels.com guest review
"close to football stadium"
Stayed one night for a game at the football stadium. Once we arrived we were able to walk to dinner and the game. Would stay again.Genuine Hotels.com guest review
"Not a bad place to stay"
The room was missing one of the T.V. remotes which was never brought to the room after we called the front desk. The room kind of had a musky/ smokey smell to it, but the room was clean as was the rest of the hotel. We had a problem with the room next to us, they were extremely loud at 3-4a.m. We had to call the front desk twice within an hour. They […] sent security up both times but it made for a sleepless night after that. I told my wife we are now officially old as this was the first time we ever had to call the front desk for this. Read moreGenuine Hotels.com guest review
"very convenient to the sporting event attended"
Was very impressed with the size of the room and the amenities. Location was perfect for attending our football match at Lucas Oil Stadium.Genuine Hotels.com guest review
I enjoyed being within walking distance of restaurants, mall, sites in downtown. Plus the comfort of the hotel room met my expectations of a Hilton hotel. The hotel does charge for WiFi in the hotel room, but has free WiFi in the lobby which is helpful if you are there on business.Genuine Hotels.com guest review
"Sterile but convenient"
Convenient location; however, the design is sterile and boring. Overly traditional with no elegance or flair. The rooms are huge, but stark. No modern conveniences (iphone plug please). Cheap, materials. Great location, pleasant staff. Time for an upgrade. I am sure this place was lovely in 1991.Genuine Hotels.com guest review
"Poor service, excellent location"
Hotel overall is great, desk clerks were unfriendly and robotic. Rebecca and Logan were great. Location is steps from the Circle Monument which was phenomenal!Genuine Hotels.com guest review
"Hotel close to downtown and zoo. Filthy room."
Had to have staff change bedding 1st night there . Comforter had brown stains smeared on it not washed. Second bed had yellow stain in middle of bedding . Bathroom floor had numerous hairs all over floor. Very disgusting. Rest of experience was ok . Hotel is in a good location. Probably will not go back due to room cleanliness .Genuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites Thank you for sharing your impressions of your encounter. While we are thrilled to learn you enjoyed our location, we do feel that it is the details that can make all the difference in a person's stay and it's disappointing to learn when a guest leaves less than fully satisfied with all aspects of our hotel. We sincerely regret if any area of your guest room was not at its best. Your feedback will be shared with our management team so we may discuss areas that may need improvement and we hope to be able to welcome you back for a better stay in the future.
My family was driving through town and needed a break. The Hilton far exceeded our expectations in luxury and friendliness. I would stay at this hotel again!Genuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites We love to know that your expectations were exceeded! Our accommodations are some of the most spacious in Indianapolis to allow our guests to stretch out and enjoy some extra room while traveling. We will be certain to share your kind words with everyone here. It would be our pleasure to welcome you back again!
I was very pleased to get a great deal for a one night stay that didn't cause a financial crisis. Thank you, Hotel.com.Genuine Hotels.com guest review
"Last minute booking for a local triathlon event."
All staff from the front to room service were brilliant, so helpful. room felt a little older but still very clean and everything worked and was a huge size which was nice.Genuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites Thank you for taking the time to share your impressions of the Hilton Indianapolis Hotel & Suites. We are so glad you enjoyed your stay and found our associates to be, as you put it, brilliant! It would be our pleasure to welcome you again.
This hotel is clearly old, but has been well-refurbished. It had some plusses, and a few minuses. First, the good news. It was reasonably priced. It was close enough to the Indianapolis Convention Center to walk, and centrally located to everything downtown. The room was good-sized (in fact, it was ENORMOUS) and well appointed. The AC worked well, and […] the bed was comfortable. The bedding was excellent. The restaurant was good for breakfast (although I had the plentiful buffet--smoked salmon was a treat). Minuses? Parking was very expensive per day, and Wi-fi access was not complimentary. AND-- There was not a drop of natural light in my room. There was a tall and very skinny window, but it was obscured by a between-pane mini blind that could not be opened. My colleague had a room with no window at all. So if you stay here, ask for a room with a window. Read moreGenuine Hotels.com guest review
"VERY NICE HOTEL."
HAD A GROUP OF 6 TOTAL. WE WERE IN INDIANAPOLIS FOR A CONCERT. ROOMS WERE CLEAN AND COMFORTABLE, STAFF WAS VERY FRIENDLY AND HELPFUL. WILL DEFINITELY RETURNGenuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites The central location of the Hilton Indianapolis Hotel & Suites truly provides our guests with easy access to all of the city's most popular attractions. Thank you sharing your many positive impressions with us from your account of the clean, comfortable accommodations all the way to the hospitality of our associates. We hope that you will be returning to visit us again soon for for another great stay!
Check-in easy. Room very clean. Bed super comfortable. Perfect location for downtown. Close to everything. Steak house in lobby w/ bar which was nice after the day we had. Valet really fast. It's the Hilton. Do I really need to say more?Genuine Hotels.com guest review
"large room with all the necessities needs update"
friendly staff, valets were excellent. Room was very large but needed to be updated.Genuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites Thank you for sharing your appreciation of the Hilton Indianapolis Hotel & Suites. As you mentioned, our hotel is located within walking distance of Monument Circle and we couldn’t be happier to learn you found our associates to be, as you put it, excellent! We hope to see you again soon!
my wife did not like the air cond running on high all night she had a hard time sleeping we like staying downtown.Genuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites Thank you so much for your feedback. From your appreciation for our clean accommodations to our downtown location, we couldn't be happier that your visit to the Hilton Indianapolis Hotel & Suites was so positive. We do apologize if sounds from the air conditioning in your guest room was of disruption to your peace. Your comments will be shared with our Maintenance associates to ensure that everything is at its best. It would be our pleasure to welcome you back again.
SGood value, super clean, great staff and I felt safe.Genuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites We think your review is awesome! It is important to us that all of our guests enjoy their time at the Hilton Indianapolis Hotel & Suites. Thank you for sharing your impressions of our hotel, from comfort to service and value. We hope to see you again soon.
Great room, big and spacious.Genuine Hotels.com guest review
"Nice hotel downtown"
3 days spent in the hotel which is very close to the center town with clean and confortable roomsGenuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites Thank you so much for sharing feedback of your recent stay with us. We were delighted to hear that you enjoyed our clean, comfortable accommodations and great downtown location. It would be our pleasure to welcome you back to the Hilton Indianapolis Hotel & Suites.
"Good location only blocks from Convention Center."
No complaints about hotel. Good hot breakfast buffet in hotel restaurant. Also located near a variety of good restaurant options.Genuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites We are so glad you had such a great experience at the Hilton Indianapolis Hotel & Suites and were able to enjoy the luxury of our accommodations as well as your breakfast dining experience at 120 West. Please know that refrigerators are available in select guest rooms but we hope that it wasn’t too much of an inconvenience for you.Thank you for your review, we would love to welcome you back again soon.
Great rooms and within walking distance of most places we visited.Genuine Hotels.com guest review
"Nice hotel in the heart of downtown Indy"
The hotel lobby is modern and beautiful. Check in was a piece of cake. Our room was clean, with a giant bathroom. The bed was comfy.Genuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites We are so happy to know that your experience at the Hilton Indianapolis Hotel & Suites exemplified the type of encounter we strive to provide to all of our guests. Our accommodations are some of the most spacious in all of Indianapolis and we are glad you enjoyed such a comfortable stay from check in to check out. Your kind comments are sincerely appreciated and we will be sure to share them with everyone here. Thank you for your review, it would be our pleasure to welcome you back again.
"Great place, great location!!"
Love this hotel, great location and great price! Conveniently located to anything you want to do downtown and I highly recommend the restaurant McCormick & Schmick's downstairs. Excellent!Genuine Hotels.com guest review
"very nice hotel and clean"
very nice and clean. It was reasonably priced but the resturant was over priced.Genuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites Thank you so much for taking the time to share your thoughts. We are delighted you enjoyed your stay at the Hilton Indianapolis Hotel & Suites and hope you will consider staying with us again in the future.
You can get around town pretty well without your car from this hotel but i was still shocked at the $28 parking fee to park at the hotel. Also i was not overly impressed with the room cleanliness. However I did find a fabulous breakfast place just a few blocks away that almost made the hotel worth it called Patachou. Be warned there are no rooms with […] jacuzzi tubs no matter what the booking says. Read moreGenuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites We’re thrilled you chose to stay with us for your recent getaway and enjoyed our central Indianapolis location. However, we can’t help but feel disappointed that we were not able to exceed your expectations in every way. We encourage guests to let us know what we can do to make their stay a more enjoyable experience and we regret if any areas of our hotel were not as they should be. Your comments will be shared with our Housekeeping associates. As you mentioned, we do charge for parking in our secure lot but we apologize if it was cause for any inconvenience. Thank you for your feedback. We certainly hope you will consider staying with us again and allow us to fully impress you with all we have to offer.
"Great location! Nice hotel"
Staff very courteous and helpful. Room had 2 queen beds and a pull-out sofa. The room was HUGE! comfortable and clean. Room did not have a fridge, which would have been nice. The A/C worked pretty well in the living room, but was degraded a bit in the bedroom because the vent was in the living room. Also, I could not get the fan to run continuously […] which would have eliminated some of the road noise. Asked for a free standing fan, but the hotel did not have any. Location is super! Close to restaurants, capitol building and convention center. Not connected to the convention center, but easy walk on the street. Read moreGenuine Hotels.com guest review
"Excellent Hotel close to everything downtown."
Booked this hotel for a weekend wedding not knowing anything really about where it was located. When I arrived I was amazed that this was located right in he middle of downtown Indy and for the price I was very pleased. The hotel staff is very helpful and there are lots you can park in for free near by on the weekends if you don't want to valet your […] vehicle. Read moreGenuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites The Hilton Indianapolis Hotel & Suites is indeed located right in the middle of downtown Indianapolis! Thank you so much for sharing feedback of your stay as well as your appreciation for the value of our hotel. We are thrilled you enjoyed your visit for your special occasion and hope to welcome you back again soon for another great stay.
"Hotel was ok but had unsupervised children in pool"
Hotel was ok but there are better hotels for same price or less and more catered to business traveler. The hallways were noisy.Genuine Expedia guest review
Response by Hilton Indianapolis Hotel & Suites Whether staying for business or pleasure, it is our goal for all of our guests to enjoy their time. With that in mind, it is truly disappointing to learn that your experience was not as you had anticipated or if your stay was disrupted by any sounds outside your guest room. We can understand your frustration, as it is never our intention for guests to experience anything less than an excellent stay in every way. Thank you.
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