I arrived this hotel after driving for a long time. I was expected to relax there, but there was too stuffy after entering hall way and moldy odor in the room. The towels were not clean also. You shouldn't stay there.Genuine Expedia guest review
"Bad Room odor, broken lamp shades. Cracked shower"
Horrible smelly room with a broken tub and no water pressure broken shades, carpets ripping up. YuckGenuine Expedia guest review
"Not what was advertised."
The art on the wall was upside down, and you couldn't hang it right side up. The neighbors were loud and we arrived at midnight. We opted to do breakfast somewhere else as the 'continental breakfast' wasn't much more than packaged food and cereal dispensers.Genuine Expedia guest review
"Staff not focused on us when we were at desk"
Woman who was waiting on us paused in the middle of checking us in and helped someone else who walked up asking for help.Genuine Expedia guest review
The location was great, but the rooms and the hotel need to be updated.Genuine Hotels.com guest review
"Cheap but the facilities are old"
It is next to BYU. That is a plus. But, the facilities are old. I guess because they don't upgrade it and that's why it is cheap. They charged up around $50 a day. But, if there are sports events or other big event in town, this little motel may charge over $100 as well. It may not seem worth it. I guess it is just demand and supply.Genuine Expedia guest review
"Old,Not clean, Horrible Bed"
The room furnishings were old and beaten down. The room was superficially cleaned, not filthy but carpet not cleaned, bathroom wiped down but floor still had debris. The worst was the bed - awful. Peaked in the center and you roll off to either side. The TV had a blurred, poor quality picture. The Motel was crowded - across the street from BYU - probably […] why it had a lot of guests. Seems like the owners are trying to extract maximum profits by letting the Motel go until it falls apart. I would not stay there again. If this is typical of Super 8 motels, they are a sad franchise. Read moreGenuine Expedia guest review
"Convenient and well priced"
This is a good place for people who don't need luxury. I especially liked that it was within walking distance of the BYU conference center (if you like to start your day with a 10 minute brisk walk) and also near bus stops, which gave easy access to the train system.Genuine Expedia guest review
"Did the job"
This Super 8 motel is within walking distance of the BYU campus and a few other restaurants and pharmacies. I was on a tight budget, so 55 dollars a night was just right. It came with a decent continental breakfast. I didn't have time for the pool or hottub but they were there. I wish the room didn't smell like someone had smoked Camels in it for years, […] and that th walls weren't quite so thin. But hey, for 55 bucks, it did the job just fine. If only the room smelled better... Read moreGenuine Expedia guest review
"old dirty Beatup"
Not nice and dirtyGenuine Hotels.com guest review
Checked into a room that was already open and the bed and couch messed up, ground level, with a window that didn't lock. Told desk help and was given another room that was smoky smelling and dirty. Went to ask for different room and was told to get a refund if I was not happy. I did get a third room which was better than the previous two but not ok […] . Read moreGenuine Expedia guest review
"Close to everything BYU"
Nice hotel, arrived on a Wednesday, my room was ready to go, fresh sheets, towels, soaps and shampoos. Very close to BYU, as well as several apartment complexes, so guys, if you're visiting your girl, this hotel is very central. Money-wise it was very affordable. Microwave and fridge worked great, as well as the TV. Good wifi. Only issue I experienced […] was the water heater sometimes liked to send cold water through the hot tap on the shower. Read moreGenuine Expedia guest review
"Great location, but will never stay again"
The problem with this hotel is that there is no money going back into the facility. The price was low, but there was nothing good to be said. How long can you just use it and never fix?Genuine Expedia guest review
There is a Dairy Queen next door, and it's in Provo, so..............Genuine Hotels.com guest review
"WORST HOTEL EVER"
Rooms were dirty, peeling paint everywhere. The shower is TERRIBLE. Water went from hot to cold, mostly cold. Hot tub wasnt working. And to top it off 10 minutes after we left the front desk called (a man a couldn't understand well because of his heavy accent) told me we got a wash cloth dirty and the maid couldn't clean it so he had to charge us an […] additional $5. Pathetic! Total scam. By far the worst place we have ever stayed!!!!!! Read moreGenuine Hotels.com guest review
Convenient location, close to campus. Very old and run down. Maintenance on the building has been neglected. Staff at the desk is not entirely competent. If you need an inexpensive place to stay this will work. If you want someplace that doesn't make you feel a little creeped out then find another motel.Genuine Expedia guest review
Not very clean. The Manager let me try out 3 rooms until I found one that didn't smell like too much smoke or mold. So he was kind in that instance. Which is why I gave that a 2. But the rooms need a deep cleaning. There were candies left under a bed. Too big of gaps under the door. Spider webs in one room that we didn't pick. They need to bleach the […] toilets and clean the corners and nooks and crannies. We were in a hurry in the morning, while I finished up some paperwork I sent my teenager to eat and then bring me something back. I just didn't have time to go. But they would not let him exit the breakfast area with one danish for me, even after he explained. He had even touched the danish (ready to bring it) and made him put it back (super gross for the next person). That was a huge inconvenience and not really catering to their patrons. I left without breakfast. It was a huge mistake to stay here. I was trying to see if I could do the cheaper rate and just live with it, but it was not pleasant. Read moreGenuine Hotels.com guest review
Room very dirty. Carpets hadn't been vaccumed and bathroom floor not swept.Genuine Hotels.com guest review
"Nice hotel close to BYU"
A comfort hotel, very close to BYU (walking distance), which facilitated my working visit. Staff was very helpful, we felt like at home. We enjoyed a pool with warm water.Genuine Expedia guest review
I got the key to my room from front desk walked in to a room full of clothes liquor every were I was just something I've never seen before staying at a hotel I wouldn't stay at a hotel 8 anymore even though it's not that expensive I'd rather pay the extra bucks to get a nicer hotelGenuine Hotels.com guest review
A pool was advertised to be at this location so I picked this hotel over a different one that didn't have a pool. When we went to go swimming there was a sign that said the pool was closed. We were very disappointed and wished we would have booked a different hotel.Genuine Hotels.com guest review
"Disappointing stay at Super8"
Slow service, grungy room, and pool and hot tub closed.Genuine Expedia guest review
While this is an older hotel, the rooms were clean, staff was very friendly and helpful. Had everything we needed and then some.Genuine Hotels.com guest review
"Very nice staff, clean and quite."
Very friendly staff, and very helpful what you can visit.Genuine Expedia guest review
"Good Service poor hotel conditions"
The carpet in the room was stained, some type of fixture was broken and hanging from the wall. The water in the shower was super hot then really cold. I would not recommend this hotel to anyone. The staff was friendly but that was the only upside to the stay. Luckily I only needed the room for one night.Genuine Hotels.com guest review
"Old but adequate."
Peeling paint. Worn out bathroom floor. Bed and couch/ tv area fine. Nice breakfast area and service. Old heating/ cooling. Outdated. Pool area dirty. Hot tub under piles of boxes and stuff.Genuine Hotels.com guest review
"Good location. Very rundown facility."
Considering the very good location adjacent to BYU, it is hard to reconcile the hotel being so utterly worn and grungy. Additionally, we did not have hot water for showers our last morning. I would absolutely avoid this hotel until they upgrade the facility. Even the inexpensive rate does not make this worthwhile.Genuine Expedia guest review
"not clean, but close to BYU"
We had booked in November, but were given a room on the outside of the rest of the motel, which is not as nice as the ones inside. It is in a very convenient area and close to BYU and we could walk to our activities. The floor had not been vacuumed because there were cheerios on the floor under the table. We were very disappointed. We will not go there […] again. Read moreGenuine Expedia guest review
"Dirty Motel Close to BYU"
The room was dirty (carpet needed vacuumed, drawers still had cold cereal spilled in them from the prior guest); maid service was nonexistent (two towels disappeared after I checked in but nothing was cleaned, no trash dumped nothing except the removal of 2 towels that were honing and I was more than willing to reuse); The location was nice and the […] breakfast was typical for this type of motel. Other customers seemed to have similar issues judging by the complaints at the front desk when checkin out. Read moreGenuine Hotels.com guest review
"No maid service"
We stayed 2 nights. The room was not cleaned during our stay. I talked to the manager upon checking out and found that several people had complained about the same thing. He said something about the maids not being able to tell which rooms they had already cleaned...some kind of computer problem. I was told I could request a partial refund through Expedia […] but the manager could not do anything until Expedia called him. I have called Expedia twice and they are unable to contact a manager. The hotel was generally run down - worn carpet in the halls, peeling wall covering in the room, paint peeling off the bathtub. The beds were fine and the room was generally clean when we checked in, but I would only stay there again if there are no other options. Read moreGenuine Expedia guest review
Its great to try and keep something from the pass working...you need to at least keep it well maintained and cleaned if doing so. Unfortunately, this is not the case. A throw back from the 60's with what amounted to the original furniture including the bed or at least that is how it felt. The room had not been clean as evident from the hair left in […] the shower. The front desk was so unorganized, I felt sorry for those who had been waiting an hour for a room reserved a month ago and told they had no room. The location is spot on...but the its not worth it in looks comfort and cost. New locations not much further and at a very reasonable price are much better. Suggest you don't book here. Read moreGenuine Hotels.com guest review
Was not very pleasant. We had to wait more than 6 hours to get our room and still we had to move rooms because ours was never ready. We still moved to a different room the next day after finally getting a room for the first night.Genuine Hotels.com guest review
No elevator to second floor. peeling paint, poor quality soap, shampoo, towels with rips, stains in carpet, price quadruple normal due to local university graduation, some sort of alarm or electronic device dangling from wire in the corner of the room, bed lumpy and slanted--very difficult to sleep onGenuine Expedia guest review
"Very worn hotel"
The hotel was very worn, Our deadbolt/security lock did not latch. Parking was limited. The security door to the parking lot did not shut tight, The flooring in the bathroom was worn and scuffed, the carpet and furniture looked worn--it seemed clean. We stayed at 3 hotels in a week in this general area, Both of the other places were nicer and less […] money! Read moreGenuine Hotels.com guest review
"Place to stay in Provo"
We truly enjoyed our stay at Super 8 Provo BYU Orem. The staff was very friendly and service oriented. The breakfast was wonderful. Only suggestion is to switch the Hindu lady working on Saturday- April 19, 2014- supervising the breakfast area to another area. She never smiled and was just watching how much each guest was eating. However, the Hispanic […] lady supervising the breakfast area on Sunday, April 20, 2014; was so friendly and very service oriented, it was a joy to eat your breakfast. It was great amenity for our family.Thanks for a well-done job. Read moreGenuine Hotels.com guest review
"Bad, really bad, hotel"
I have stayed in a great many hotels. motels and travel lodges. This hotel is the worst that I have ever had the misfortune to come across. The rooms all stank of cigarettes. The condition of the building, carpet and rooms was a testament to poor maintenance. Check in was at 3:00 PM and at that time they still didn't have any clean rooms. No one tending […] to the front desk. Just a little sign saying call a number which was the number for the phone on the desk. I mean really, are you in business or not? I didn't take the room even though I had prepaid for the room through Expedia. Losing the cost of the hotel room for the night was an investment is staying away from this place. Read moreGenuine Expedia guest review
The pool and breakfast were good, which is why we got the hotel in the first place. The pool was warm and there was a good breakfast variety. The cleanliness of the hotel and room was not great . Our room was no-smoking but the halls smelled of smoke.Genuine Expedia guest review
"Good room for the price."
We were able to use the pool. We were disappointed that the hot tub was closed, but overall the stay was nice.Genuine Hotels.com guest review
Response by Super 8 Provo BYU Orem Dear Joanna, We thank you for taking the time tor review us. We are glad you enjoyed the pool. We apologize for the inconvenience of the hot-tub. I can assure you that we are working on getting that up and running soon! We look forward to serving you again!
"Provo close to destination"
The Hotel was dirty. Garbage was overflowing the trash cans.I would not pick this location again. The room smelled of smoke.Genuine Hotels.com guest review
Response by Super 8 Provo BYU Orem Dear Kay, We thank you for sharing your experience. We apologize for the inconvenience you may have endured during your stay with us. I can assure you we are a non-smoking property and our maintenance ensures the premises is kept clean at all times. We hope you will provide us with another opportunity to restore your confidence.
"Hotel close to BYU"
Compared to three years ago, the hotel wasn't kept as clean, and the housekeeping missed our bedroom several days. Kind of lame. But otherwise the location is nice!Genuine Expedia guest review
"dont stay here!!!"
this hotel was dirty I didn't like it at all if your reading this I do not recommend this hotel!!! go somewhere elseGenuine Hotels.com guest review
Response by Super 8 Provo BYU Orem Dear Bang, On behalf of the entire staff, I apologize for failing to meet your expectations. We strive to provide each guest with the utmost customer service. We hope you will provide us with another opportunity.
"Don't stay here if you can afford to pay more"
We had stayed here years ago and the property is not being well maintained. Fixtures are worn, fitness room equipment not in good repair, and the printer in the lobby for guests not working all 4 days of our stay ( how much does a printer cost?). If you can only afford this location then you probably will be happy but if you can afford better, you'll […] be happier somewhere else. Read moreGenuine Hotels.com guest review
GHETTO, 100% GHETTO. It used to be a wonderful hotel. My family used to come to this hotel all the time. It's all ugly inside. The managers have a mean disposition and when you talk to them they talk angry like they hate their job. A bunch of drunks hang around at night. Beds, bathtub and walls need repair. Fan didn't work in bathroom. The maids never […] cleaned our rooms one day. What the heck?! It's pathetic because there's another motel in the ghetto of Provo but their cheap looking motel is WAY BETTER maintenanced then this super 8 hotel next to a clean college campus!!!! Never coming to this hotel again!!!!! Read moreGenuine Hotels.com guest review
"Never will I stay there again."
We picked the hotel for the location near all we were doing, and booked a 3 night stay. Upon entering the room, it smelled of mildew and dampness. We found that the window on the main floor would not latch, so we blocked it with a stick for safety. Breakfast the first morning was un attended, and out of everything, at 8 AM. Garbage's were full, and […] the eating room was messy. They had to be asked to provide waffle mix, juice and milk. When we returned to our rooms that evening, our room had not been serviced. I went to the front counter, and asked why, and let them know we needed new towels and toilet paper. The manager said if we wanted service during a multiple night stay, then I needed to place the please service my room sign on the door.. There was none in the room. I went back and asked for one, and they could not find one. No other doors had one either. I then asked them to schedule a room clean and service while we were gone the next day, and they promised it would be done. After our activities the next day, we still had a pile of towels from the last 2 days, empty toilet paper and no room serviced. I went to the laundry room and got my own towels and TP, and placed the pile of towels on the floor. I am not one to complain much, but Staff was none existent but at the front desk, and you had to wait to get there attention. Avoid this place, and invest a couple dollars more to be at a clean and managed hotel. Read moreGenuine Hotels.com guest review
"Need to be clean up looks old inside."
It was an older hotel the other Super 8 that i have stayed were nicier.Genuine Expedia guest review
The staff was really nice and helpful, rooms were big and spacious but the shower had two options ice cold or scalding hot. Plus the rooms weren't super clean, hair all over the bathroom stuff.Genuine Hotels.com guest review
"Will book elsewhere next year"
Carpet was not clean. Coffee pot was broken and water streamed out all over the counter. Coffee was not replaced. Air conditioner did not cool room and had a sign to not exceed 8 on the dial.Genuine Hotels.com guest review
We arrived very tied! Hot tub was out of order and my husband was looking forward to it. Then I went to use the computer and print some e-mails off and it was out of order. Later that afternoon I went to check the pool out and there was a sign on the door saying closed for maintenance so I went to the front desk and asked if it was closed and they told […] me I guess it's ok to use!!! Read moreGenuine Expedia guest review
"Convenient to BYU"
We were looking for a place to sleep, primarily. We were busy with family and friends the rest of the time. We didn't take advantage of the breakfast or watch any TV. The room was adequate for that purpose. The view out the window was the cubicle where the junk was stored, so not much to see. Hallway noise was quite clear. Bed was comfortable and the […] bathroom was fine. Read moreGenuine Hotels.com guest review
Enjoyed the pool. The room was comfortable. The plug in the bathroom had the plate hanging off of it so we didn't use the outlet. I was disappointed to see the hot tub closed but was concerned that it said closed due to Utah county health code. Staff was friendly. It was in a good location and neighborhood. Overall it was a good stay and I would stay […] there again. Read moreGenuine Hotels.com guest review
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