All hotels in Provo, Utah, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here1555 N Canyon Rd, Provo, UT, 84604, United States of America, ‏‎855-238-1592
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2.7 / 5Fair

Score breakdown (from 503 reviews)

Average rating for:

  • Cleanliness
    2.9
  • Service
    3.0
  • Comfort
    2.9
  • Condition
    2.4
  • Neighborhood
    3.7
1.0 / 5Poor
"Not recommended"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
This was not a quality lodging place at all. The room didn't look clean and everything was very worn out. The pillows were absolutely The breakfast the next day was your choice of toast, waffles or pastries. I don't expect a sit down breakfast but more than this. The only reason we even picked this hotel was because it was the only one we could find in this area that didn't say it was a non-smoking property....guess what...it was nonsmoking everywhere. My husband had to get in the car and drive.
Genuine Hotels.com guest review
1 night trip Oct 15, 2014
Brenda
US
1.0 / 5Poor
"Needs a major makeover"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
The staff is nice and friendly. It's not their fault that the hotel is a dump. It is run down, old, smelly and dirty. The best option would be to tear it completely down and rebuild. The bathroom had hair and grime and dirt all over the floor and hair in the shower. I would never recommend it to anyone. It's cheap for a reason. It's been their for years and it's time to do a major renovation.
Genuine Expedia guest review
Other trip Oct 18, 2014
Steer Clear
US
3.0 / 5Good
"Dingy, run down motel in a great location."
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
If you are wanting to visit Provo or the canyons and mountains nearby this is an ideal location. It is baffling why they don't put a little money in updating the place. I sat on the end of the bed and sank almost to the floor. Speaking of floors, the carpets are old and dirty looking. The walls are poorly insulated for sound. Our neighbors watched TV until past one am and we could hear every word. The housekeeping staff changed our towels every day and made the bed every morning. That was nice. The free breakfast was nice. The price was good.
Genuine Expedia guest review
Other trip Oct 15, 2014
Gary
US
2.0 / 5Fair
"Lies about breakfast"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Part of the charge at this motel includes breakfast in the morning which is deceptive. We enjoyed the room and the cleanliness was great. We stayed there because of an illness in the family. The next morning we received a phone call letting us know that we needed to get to the hospital right away. As we rushed to go to the hospital, we stopped by the breakfast room to grab some fruit and maybe a muffin or juice to eat on the way. There was a large sign that stated that no breakfast items were to be taken outside the room along an employee who was watching to make sure no one took anything. We explained our situation and asked if we could just grab two apples. The employee was very rude and offensive. There was no description of this policy online, in the lobby, or in the room. We felt that the motel cheats customers out of breakfast if they need to eat on the run or in their room. The staff has the right to limit the amount of food per customer, I guess. But to refuse service is deceptive and unethical.
Genuine Expedia guest review
Other trip Oct 13, 2014
Debbie C
US
2.0 / 5Fair
"One Hinge On,One Hinge Off"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
To shut the bathroom door we had to lift up the door from the floor and carefully close it since the bottom hinge was not attached. When walking down the hallway the first impression is set by the chipped paint on all of the doors. The room was functional but the furniture was worn and there was paint splatter on the bathroom door. The bed was comfortable and we had a good night sleep.
Genuine Hotels.com guest review
1 night romance trip Oct 3, 2014
Robert
US
3.0 / 5Good
"Close to BYU"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
The hotel interior and room furnishings show a lot of wear and tear.
Genuine Expedia guest review
Other trip Oct 6, 2014
Larry
US
4.0 / 5Excellent
"Close to football stadium"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Staff helpful. Breakfast as expected. Bed comfortable. The owners would do well to update their facilities. This is a prime location for visitors to BYU, especially athletic events. If we plan to attend another game and stay overnight we would book this hotel.
Genuine Expedia guest review
Other trip Oct 6, 2014
Cougarette
US
3.0 / 5Good
"Perfect for BYU football games"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
Our first stay there in Sept we found 2 empty beer bottles on the window sill. The room looked like a novice had painted it Our second stay last weekend there was no trash can other wise it was comfortable and close to the BYU stadium.
Genuine Expedia guest review
Other trip Oct 6, 2014
CeeJay
US
2.0 / 5Fair
"Dumpy place to stay"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    -
The only thing this place has going for is location. It is dirty and outdated. It needs a lot of work done to it!!!
Genuine Expedia guest review
Other trip Oct 5, 2014
A Traveler
US
1.0 / 5Poor
"Dump"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
Dump, dirty old motel, dirty carpets, the microwave was dirty and said I hate mom on the window, the inside was scary, the room was smelly, the breakfast was lame, do not stay here...mmmm
Genuine Hotels.com guest review
1 night business trip Oct 2, 2014
A Traveler
US
1.0 / 5Poor
"Worst hotel experience ever."
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
They walked in on us without knocking. They tried saying Expedia double booked us, They said another Robert Eric Wakeman was staying there. No do not disturb for door.We asked for more pillows had to go get them ourself.
Genuine Expedia guest review
Other trip Oct 3, 2014
A Traveler
US
4.0 / 5Excellent
"Good but nothing special"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
This hotel does the job you're looking for. A comfortable bed and a quiet evening. A bit dated, but that isn't important unless you're going for a romantic evening - in which case, I say keep looking. Breakfast was the typical hotel breakfast (waffles, fruit, pastries, bagels/toast, juice, coffee). No complaints.
Genuine Expedia guest review
Other trip Sep 29, 2014
k2l2
US
3.0 / 5Good
"close to BYU"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    2.0
front desk more interested in what they were doing than greeting guests or serving guests
Genuine Hotels.com guest review
1 night business trip Sep 18, 2014
A Traveler
US
1.0 / 5Poor
"Don't Stay Here!"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Upon check-in they required that they swipe my credit card. Had already booked and paid thru Expedia. Then when I get home and check my statement I see a $100 charge to my Credit Card.
Genuine Expedia guest review
Other trip Sep 25, 2014
A Traveler
US
2.0 / 5Fair
"Skip room 133"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    5.0
Room was freshly painted. They are in the middle of updating this motel...things to do get rid of mold in bathroom, tub had been "repaired" but three cracked areas in bottom of tub so it would not hold water. Sheets were see through, breakfast had good variety. I spoke with manager in the morning about tub/mold issue. He said would get a coupon for discount on our next stay. Never received it.
Genuine Hotels.com guest review
1 night trip Sep 9, 2014
A Traveler
US
2.0 / 5Fair
"A little cleaning and sprucing up can go a long wa"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
Everything in the room was old except the new flat screen TV. Housekeeping needs to do a better job, visible debris on the floor and tissues stick out between the sofa cushions. paint splatters all over door, ceiling light fixture and tile.
Genuine Hotels.com guest review
2 night trip Aug 22, 2014
A Traveler
US
1.0 / 5Poor
"AN ABSOLUTE DUMP"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    4.0
I have stayed at this property several times in prior years. Sure it is getting old, but this time it was absolutely filthy. Upon checking in, we found the room to be dirty in every respect. It looked like they only vacuumed the center as dirt and dust was evident all around the edges. The bathroom may have been cleaned as some point, but I'm not sure when. We turned on the heater in the room and instantly it smelled like a dead rodent or burning hair. My wife started to gag. We had to leave the room. Management came and tinkered with the heater and asked why we turned the heater on. After 10 minutes of my insisting that they move us to another room, they finally did. The new room didn't have the smell of burning hair but the carpet looked almost waxy it was so dirty. Again the room was filthy with dust and dirt all around the edges. The soap in the bathroom was out on the counter with the wrapper next to it. The tub was one of those one piece fiberglass units and the entire floor of the tub was coming apart. It was 11:30 at night, so we just put the bedspreads on the floor so that our feet didn't need to touch the carpet. We put towels on the bathroom floor for the same reason. We ended up going to bed in a cold room, not daring to turn on the heater and departing in the morning without bathing. What a nightmare!!
Genuine Hotels.com guest review
1 night trip Sep 11, 2014
R Richards
US
4.0 / 5Excellent
"Non smoking"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
It was non smoking and felt like a safe place. I really appreciated that. and it offered a lot of amenities at a great price. You could tell nothing was new if too if the kind but that didn't bother me at all.
Genuine Hotels.com guest review
1 night trip Sep 2, 2014
A Traveler
US
5.0 / 5Outstanding
"We had a nice stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
The room was neat, beds comfortable, staff courteous and helpful. Breakfast had many selections, which we enjoyed. It is an older building, so with that being said, it was in good shape. Some minor repairs needing to be done were apparent. The pool was clean and was close to services and the event we were in Provo for.
Genuine Hotels.com guest review
3 night trip Aug 28, 2014
Mary D
US
2.0 / 5Fair
"Go somewhere else"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    4.0
This hotel was very dated and not clean. Our room had seen it's fair amount of abuse. There was a huge amount of mold all around the windows. Pretty far from the interstate, but right across the street from BYU.
Genuine Hotels.com guest review
1 night family trip Aug 10, 2014
Melissa
US
2.0 / 5Fair
"Close to BYU"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
It was a little rundown but can't beat the location for BYU. One of the front desk personnel was pretty rude. I still don't think that represents the entire hotel staff.
Genuine Hotels.com guest review
2 night trip Aug 26, 2014
baseballdad
US
3.0 / 5Good
"Inexpensive and a good pool."
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
I was pleased with the location so close to BYU campus and the price was great. The bed was comfortable and the breakfast was good. We loved the pool and it is indoors and heated. My issues were that the room smelled funny and besides being old and run down, it was dirty. There were crumbs and debris on the floor, especially along the baseboards where the vacuum had missed. I could deal with it for one night, but even felt uncomfortable walking with bare feet on the carpet. This made it hard to relax.
Genuine Expedia guest review
Other trip Aug 30, 2014
Heather
US
2.0 / 5Fair
"Cheap for a reason"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    -
We were looking for an inexpensive place to stay for a night. The room was only $50, and you get what you pay for. Room was really worn down and had boogers on the bottom mattress side, visible when standing next to the bed. Beds were decently comfortable. I would recommend this place solely for a cheap stay, as we knew what we were getting into and believe me, you get what you expect.
Genuine Expedia guest review
Other trip Aug 29, 2014
darian
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    3.0
The vending machines need to be fixed. We tried to get our kids a Gatorade & the Gatorade was to big for the vending slot & it got stuck & we lost our money. Granted they did give it back to us at the front desk but there were no other drinks besides soda in the vending machine. Very old machine!! Def need to upgrade!! Other then that stay was great, although we didn't get to hit the pool cuz it was already closed when we arrived my kids were super bummed. But the rooms were nice & clean. The walls are paper thin tho. We got a noise complaint on us cuz our 13 month old daughter was throwing a fit cuz she was in a weird environment. It was a very strange & different place then she has ever seen so she didn't want to go bed & screamed for a good while. I couldn't believe the ppl who called on us!?? Haha! She is a child fighting her sleep in a strange place!! :) it was kinda hard to get to the front desk due to a car sitting right in the driveway. A sign that says pull completely forward would be nice so other guest checking in have room to enter as well
Genuine Hotels.com guest review
1 night trip Aug 16, 2014
A Traveler
US
1.0 / 5Poor
"Not worth the money"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    3.0
The motel was filthy. The hallways and stairways looked as though they had not been vacuumed in over a month! The room was looked a little better, although around the baseboards needed a good vacuuming. The bathroom floor was dirty, the tub was not clean and had hairs in it, the washcloths were stained with makeup (or they were just not clean). The bed was hard, the pillows flat, the blankets torn and the AC did not work properly! We were trying to save a few dollars by staying there - but it was not worth the savings!
Genuine Hotels.com guest review
1 night trip Aug 26, 2014
A Traveler
US
1.0 / 5Poor
"Not happy at all"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
The carpet was stained and need to be vacumed. The floor in the bathroom had paint stains and could use a good scrubbing same with the tub also there we're paint stains on other fixtures in the room like the lamp. The cover on the bed had stains and something dried on it. The furniture look like something that came from a yard sale. The room needed a good dusting also. In the parking lot the handicap parking spaces were not visible and my husband and I have trouble walking we had to park in the back of the lot away from the door. We were very unhappy with our stay and will never stay at this place again.
Genuine Expedia guest review
Other trip Aug 28, 2014
michele
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    5.0
Water in shower went from freezing to scalding intermittently during shower without touching the knob. Hair dryer in room didn't work. Helpful with printer in lobby. Nice they offer breakfast. Great location.
Genuine Hotels.com guest review
1 night trip Aug 23, 2014
A Traveler
US
1.0 / 5Poor
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    4.0
Our room door was left unsecured for hours by housekeeping staff. One bedspread had four big cigaret burn holes in it. When we asked to speak with the manager upon check in, we were made to wait 30 minutes. Then we were told the manager wasn't even there. We asked for them to connect us when the manager was available. We were NEVER contacted.
Genuine Hotels.com guest review
6 night trip Aug 17, 2014
Kathleen Hughes
US
2.0 / 5Fair
"Run Down"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    4.0
This hotel is ideally situated and I'm sure is booked regularly. You think they could use some of that revenue to update and clean the hotel. The floors were so dirty it made the bottom of our feet black, the heat lamp switch in the bathroom was broken and the carpets were worn down enough you could see the subfloor. The hotel was so out-of-date it felt like I stepped back into the 80s.
Genuine Hotels.com guest review
1 night trip Aug 22, 2014
A Traveler
US
4.0 / 5Excellent
"Perfect close to campus!!!! BYU stadium!!!"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
It is not the nicest hotel in the world but it has THE nicest staff who will do anything to please you. The proximity to campus and to the BYU stadium makes it so awesome and worth the while. I love being able to walk places in the summer/spring. It is a beautiful location with the BYU mountain staring right at you!! The breakfast is good!!! It is close to the Dairy Queen, all night pharmacy, etc. Prices are great. If you are looking for Marriott luxury, go to the Marriott but if you are looking for value, great owners, and location, location, location......choose this hotel!!
Genuine Expedia guest review
Other trip Aug 21, 2014
M
US
1.0 / 5Poor
"CRIED"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    5.0
The room smelled like urine. my guest cried by being in that place
Genuine Hotels.com guest review
2 night trip Aug 15, 2014
Donna Eckwortzel
US
2.0 / 5Fair
"Needs love and care."
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
We have stayed at this motel several times over the years. We wwre surprised at how run down it was. Couldn't get in the back door with our key. Room was very run down. Limp pillows. Garbage wrapper in the drawer. Won't stay there again.
Genuine Expedia guest review
Other trip Aug 16, 2014
sandy
US
2.0 / 5Fair
"As that saying goes..."You Get What You Pay For"."
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
When we arrived to check in @4 pm, went up to the 2nd floor with our luggage to find out that they hadn't statred to clean room. Maids were outside of rooms talking. After we got back about 10 pm from my daughter's game, the room was warm. The window was open a little but, there was no screen. Air condition worked very little. Two wrapped behind the dresser (that t.v sat on) and a bar of soap. Toilet would not flush unless you hed handle down or you flushed the handle twice. No where to sit at breakfast time. We did have hot water to shower! Food was kept up during breakfast.
Genuine Hotels.com guest review
2 night trip Aug 7, 2014
Cindy
US
1.0 / 5Poor
"dirty Stinky"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Have always been happy in a super8. Until the Provo super8. The lobby was decent and the staff friendly and courteous. Then we, my wife and I, went to the room. We entered the rear entrance and started up the stairs.The door was blocked open with a rock and the hall full of leaves. I don't think the stairway and hall had been cleaned in months. And I am NOT exaggerating. The Hallway was dirty and smelly. The room was even worse. We did not dare use the bathroom. The toilet seat was broken and the floor scraped and looked horrible. We carefully went to bed, got up early and got the hell out of there. This place does not deserve to be a super8 franchise.
Genuine Expedia guest review
Other trip Aug 14, 2014
verle
US
1.0 / 5Poor
"Dump"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    -
Run down. Pay an extra $20 for a nicer place. Housekeeping destroyed my ipad cord. Carpet was filthy. Bathtub faucet leaked a steady stream. Should have stayed by a river for a better effect.
Genuine Expedia guest review
Other trip Aug 14, 2014
Disappointed
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
It was a good stay. Hotel and hallways do need to be cleaned more often.
Genuine Expedia guest review
Other trip Aug 13, 2014
A Traveler
US
2.0 / 5Fair
"Could be great if they made some changes..."
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
The first room they gave us was literally filled with junk. Stacked to the ceiling. Crazy. They gave us another room and it was not great. They really need to invest in some new pillows - they were so flat that I may as well not have used one. In the morning, I discovered that our phone didn't work when I tried to call to find out about the breakfast situation. When I went to use the shower, I noticed two used washcloths hung up on the shower rod that we did not put there. Also noticed a bobby pin on the floor that didn't belong to us, either. Needless to say, it didn't give me too much confidence in the overall cleanliness of the room. It's just a shame that this place is right in the heart of the BYU campus and it's just not maintained very well at all. I definitely won't be coming back.
Genuine Expedia guest review
Other trip Aug 12, 2014
g
US
3.0 / 5Good
"Better experience than expected."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
The room was freshly painted. It was clean as were the linens. The bed was comfortably firm and the carpet was fresh.
Genuine Hotels.com guest review
3 night trip Aug 7, 2014
A Traveler
US
1.0 / 5Poor
"don't waste your money"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    4.0
Not clean or kept up. NOT ADA compliant. Will NEVER stay here again
Genuine Hotels.com guest review
1 night trip Aug 1, 2014
Judy
US
2.0 / 5Fair
"Okay in a pinch. Clean, but tired."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    2.0
For I-15 travelers, this is a bit off the highway and should be your last choice. It is less expensive than the newer, nicer places near the interstate (which were all sold out in early August), but it might be a preference for budget travelers if you are visiting BYU. Rooms are tired and a bit depressing, with noisy air conditioner, and hallways have seen better days. Surrounding area is fast food heaven. To cheer us up after our late arrival, we splurged on a Dairy Queen treat across the parking lot
Genuine Hotels.com guest review
1 night trip Aug 5, 2014
Weary Traveler
US
2.0 / 5Fair
"Great location"
  • Cleanliness
    1.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    5.0
Great location, around many points of interest, but not very clean. Stains on the ceiling, carpet, and trash down the hallways.
Genuine Hotels.com guest review
1 night trip Aug 8, 2014
A Traveler
US
2.0 / 5Fair
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    2.0
Room was clean but run down. The rest of the hotel was filthy. Very trashy.
Genuine Hotels.com guest review
2 night trip Aug 6, 2014
A Traveler
US
2.0 / 5Fair
"Very expensive for 2 star hotel"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
This is definitely a 2-star hotel. However, it was charging quite a lot of money, much more than reasonable for the level of quality and condition of the room.
Genuine Hotels.com guest review
1 night business trip Aug 6, 2014
Nicki
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
The check-in was smooth, the host polite. The facility was run down and in need of an update. The tub stopper didn't work. Parking was convenient to the room. The stairwell didn't have a rail and the steps sloped downward., creating a challenge when climbing down the stairs. The room was clean, however the decor was worn and bathroom fixtures were drab.
Genuine Hotels.com guest review
1 night trip Aug 5, 2014
A Traveler
US
1.0 / 5Poor
"Extremely old and overpriced"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    2.0
We went to our first room and the toilet clogged and overflowed onto the floor. The bed was creaky and the room smelled. They offer free wi-fi but you can't use roku/netflix. The breakfast was sparce and the dining area was under construction so everyone was squished together. I would not recommend anyone use those hotel!
Genuine Hotels.com guest review
1 night business trip Aug 2, 2014
A Traveler
US
1.0 / 5Poor
"Buggy Bed"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    1.0
Found what a I thought to be a bed bug in my bed. Trapped the bug in a cup and took it to the front desk and asked for a refund. I was told it was just a "beetle" and they moved me to another room. Next time i will just pay a little bit more money for a CLEAN hotel.
Genuine Hotels.com guest review
1 night trip Aug 2, 2014
April
US
2.0 / 5Fair
"cheap spot to stay"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    4.0
I got what i paid for. A police officer was there with the manager during my check in. Never bothered to ask, but made sure to bolt the doors that night.
Genuine Hotels.com guest review
1 night trip Jul 28, 2014
A Traveler
US
2.0 / 5Fair
"Provo UT Super 8"
  • Cleanliness
    1.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
When I first checked in I was given a room with the cover of the air conditioner falling off which the cleaning crew should have seen. It also did not work. I went to the front desk and was given the room next door which had a new one that worked fine. The carpeting in my room was dirty and spotted. The overall appearance of the hotel was not clean. They turned the watering system on outside when i was leaving which went over the sidewalk and i got wet.
Genuine Expedia guest review
Other trip Aug 4, 2014
Mark
US
1.0 / 5Poor
"Good Location But NOTHING WORKS"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    4.0
The location is great, right next to BYU and Lavell Edwards Stadium. Here's the problem: nothing works. The pool, the hottub, the lights, etc. And then the manager charges me $8 because I got mud on one of the towels. STAY SOMEWHERE ELSE!
Genuine Hotels.com guest review
1 night business trip Aug 1, 2014
C Miller
US
2.0 / 5Fair
"Won't be back"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    5.0
We have stayed here before as it is close to a location we visit several times a year. This time the motel was not clean or comfortable the location needs an update. Beds were more like a taco I felt like the top part of my body was on the floor and the bottom part was in the air. We did enjoy the pool.
Genuine Hotels.com guest review
1 night trip Aug 1, 2014
LeAnne
US
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