Riu Lupita All Inclusive - Playa del Carmen

The food was awful, I was sick the second nite there. Drinks were very bad tasting, I could drink only whiskey on ice. Forget about the bar in the room no ice and the rum, gin, and vodka were generic and tasted so bad we did not touch it. we tried the two other resorts owned by Riu and they were pretty sad also. We had to go to town to find decent food. All […] inclusive is a trick with this company to lure you in, birds and wild animals come into the dining area as your are eating. Lost 8 lbs. at an all inclusive resort, How about that. Read more

Genuine Expedia guest review

Riu Lupita is just ok. My wife and I stayed there for about 5 days, but all we really needed the hotel for was for sleeping and occasional dining. We would leave the hotel after breakfast daily to undertake excursions in the surrounding areas and Cancun. The staff was friendly and helpful. The food was hit or miss (more misses than hits). At one point […] we abandoned lunch, hopped in a taxi to a sushi spot on 5th Ave. Although we knew we had access to the other nicer and bigger nearby Rius, we never had time nor cared to take advantage of that. We weren't there for the hotels. But all and all Riu was okay for our purpose. Read more

Genuine Hotels.com guest review

Stayed here for only 2 nights, and although it is the least fancy of the other Riu hotels in the area, it is also the cheapest, so it makes sense. If you're trying to save money I would stay here because as a guest of Riu Lupita, you get access to use the facilities at the other fancier Rius, Tequila, Playacar and yucatan, which are all within walking […] distance, or a short shuttle bus drive. Playacar and yucatan have nicer, less crowded pools and have access to the beach , which is very nice and clean. you can also get drinks, breakfast and/or lunch at any of the 4 (Just not the Riu palace). The snack bar was okay, can hold you over till the next meal, and the buffet is better. nothing extrodinary, but good. I liked the breakfast buffet more than the dinner buffet. All the staff is super friendly and work hard to serve you, especially the bartenders and servers. The bed was a little hard, but not enough to disturb your sleep, plenty of alcohol/drinks in the mini fridge. Read more

Genuine Hotels.com guest review

The food was terrible i am not a drinker and i can tell you this the alcohol was watered down big time.

Genuine Expedia guest review

Excelent food and service.....need to improove the AC. also the water cutted some times, the WIFi wireless to week couldn't connect my phone wireless from the room only on the reception. No parking available some times.

Genuine Expedia guest review

The Lupita is very small. If you want a relaxing and quaint resort this is the one for you. I got the sense that they know and understand they are so small in compairison to the other Riu's in the area and had to step it up with the food and entertainment. The food was GREAT! And there was tons of entertainment. The bus to the beach is a short ride. […] Also the ability to go to the other Riu's is a great plus. Read more

Genuine Expedia guest review

Nice rooms. Good food. Friendly hotel staff. Hotel is Very isolated and no excitement in the evenings. On site disco and theatre entertainment are a joke. Would pay a little more next time to stay in one of the other riu hotels nearby.

Genuine Hotels.com guest review

RIU Lupita was exactly what my boyfriend and I were looking for. It was clean with immaculate grounds. All staff members were full of smiles and always warm-welcoming. The dance show was Amazing! The food was surprisingly good; something we looked forward to every day. Our room was pretty nice, but the bathroom was super nice. We got our room cleaned […] almost everyday just so I could get the surprise of seeing the creative and beautiful job the cleaning person would do. She always made us a towel animal like a bunny, a duck, and a monkey. One day it was a very large doll that was about as big as a 4 year old! The day she made the monkey, she made it so the monkey was holding a hibiscus and she had left flower petals neatly arranged in a grid pattern all over the bed with the colorful top sheet pulled into a giant bow. It was amazing! I took pictures everyday! The bed, as other reviewers have said, was a little on the hard side, but honestly, we slept better than we had in a long time with not one complaint. In fact, we are due to get a new mattress and because of our ease of sleep at Lupita and a little recent back pain, we've decided to get a firm bed! Lupita was a bit of a walk from the shopping/touristy area of Playa del Carmen and the beach, but the bus that ran every 15min was very convenient. One night we got the last bus ride (6:45pm) to town to have dinner and shop knowing we'd have to walk home. It turned out to be quite pleasant because the night air was breezy and the surrounding neighborhood was clean and safe. It took us about 30min at a medium pace. During the day on our bus rides to the beach, we always saw families with small children and people exercising in the neighborhood. Lupita was a perfect location to get to the beach, shop, eat out, head off for a tour, or just lay by the pool! There were at least 2 pools (we never did walk the entire grounds to find out if there were more): one that had a pool party everyday at 11:30am and one that was smal Read more

Genuine Hotels.com guest review

Food was not good. Repeating the same food everyday. Entertainment was awful. You feel you are stuck there. Beach is far, pool is bad, staff at front desk was bad. Over all bad experience, especially when I came over from El Cid resort.

Genuine Expedia guest review

The food was horrible - I had food poisoning. My room door wouldn't open so they had to change me into another room, but that took 2 hours and, surprise, the door of the new room did not work either. The staff could not be any less supportive.

Genuine Expedia guest review

While this isn't a 5 star hotel, we found it perfect for what we needed. The rooms were clean, we weren't staying at the Hilton, so it was just a nice bed and a tv. There was an air conditioning unit in our room and a shower in the bathroom. There was also a nice balcony. The room was stocked with bottled water and the bar. You can tell they were using […] strong cleaning chemical to clean the room every day, but other than that we were pleased with our room. All the staff were super friendly and always answered our questions. Everyone spoke English. The pools and the lounge chairs and hammocks were all wonderful places to hang out. The food was what I expected. Again, it wasn't 5 star, but there were plenty of choices, from American to Italian, to Mexican dishes on the buffet. I enjoyed everything we ate. We would stay there again and the price was right. Read more

Genuine Expedia guest review

Staff is amazing!!!!! Hotel is a bit outdated but is definitely made up for by staff. Food is about a 3 out of 5; same food every day, not high quality and no authentic mexican food, more commercialized. Shuttle offered every 30 minutes to take you to other stops that offer the ocean but bus can be over packed and not convenient. Taxi anywhere in playacar […] is only $7US each way so will not cost much to just get a taxi. Out of all the RIU's offered, RIU Playacar was probably the nicest, RIU Yucatan was over packed and needs more chairs to accomodate. You are not allowed at RIU Palace and another location. Staff is extremely nice but if you are drinking by the pool at the RIU Playacar, be VERY generous on your tipping or they will ignore you; a couple US dollars are definitely not enough for them to care at that location. Staff at ALL other RIU's are amazing, it is only the Playacar that they definitely were not pleasant without generous tipping. Rest of staff is amazing and front desk is exceptional! If you go into town and you want authentic quesadillas, definitely stop at Las Quecas! SUPER amazing, rediculously cheap, and will not upset your stomach! A great bar that is super cheap with specials is the "hidden bar". Great location and will not break you! If you are from the US, I would recommend keeping dollars if you plan to go shopping. Read more

Genuine Expedia guest review

It was a wonderful experience. My only complaints are that the bed was not all that comfortable, the ceiling fan was either all the way on or barely turning, and the food was a little lacking on occasion. I loved the fact that we could use other RIU properties close by, which helped add to the experience. All in all an excellent experience and can't […] wait to go again. Read more

Genuine Expedia guest review

This was our first stay in Playacar, a gated neighborhood of Playa del Carmen, and an ideal vacation spot. Most of the resorts here that we saw were beachfront and much more upscale, so this seems to be a way to stay in Playacar on the cheap. For total value, this can't be beat. The service was great - very friendly. The atmosphere was very laid back […] and friendly, too. There seemed to be few Americans, but many people from many different countries. Lupita isn't beachfront, but a free shuttle takes you from the hotel to the beach, with a stop near Playa del Carmen downtown, and it was easy and convenient. Lupita has its own beach "club" (snack bar, beers, tables, loungers, bathrooms) but we walked down to nearby Riu Playacar, one of the beachfront Riu properties that we had full access to, which had a bigger pool w/a full swimup bar, and bigger/better snack offerings at non-meal times. That is also where the beach water activities are (snorkel equip., kayaks, catamarans). The food was just so-so, and the snack bar at Lupita was especially unappetizing. Only one "special" restaurant for dinner at Lupita, and the menu was very limited. Nightly entertainment was surprisingly very good, and the kids who were there all seemed to be having a blast with the entertainment staff, who were all great. The beds were very hard and uncomfortable, rickety stairs led to 2/3 floor rooms, but otherwise the rooms were fine. Small TV, but don't go to Mexico to watch TV! Read more

Genuine Expedia guest review

Loved the Lupita! Enjoyed the staff, meals, and entertainment - as well as the availability of the rest of the Riu properties.

Genuine Expedia guest review

The RIU Lupita is part of the RIU Playacar resort. You get access to all resturants and bars at the RIU Tequilla, Playacar and Yucatan. Save your money and stay here use the savings to extend your stay.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The RIU Lupita is not for everyone. But if you want a smaller, affordable, or just romantic charm resort that doesn't have to be beach front, this is it. The beach is just a ten minute shuttle bus ride away and their are RUI sister resort privileges if you need to visit upscale to the larger, beach front resorts. This is not really a resort for children […] or families as there is little to do for them there other than the pool. The Lupita caters to Europeans and Canadians much more than the United States clientele. The resort doesn't even take U.S. Dollars for small room payments or fees and will only accept Euros, Pesos or a few other European currencies. The staff is superb! The resort is small and charming. If you just want a quiet vacation away from the hussle and bustle of the world, this could be it. Read more

Genuine Expedia guest review

We stayed at the Riu Lupita from January 27 to January 31st. It was four women. We had 2 separate rooms, one on the 1st floor and one on the 3rd floor. *I would recommend the 1st floor because they aren't any elevators. They cleaned the rooms daily and re-stocked the mini bar every other day. Make sure you use the safe, my friend had her iPhone charger […] stolen. My purse and cash were in the room and not touched, but the charger stolen, very strange! There is one restaurant that serves Mexican food (that you need a reservation to) and of course the buffet. I thought the buffet food was good-same as any other all-inclusive resort. We took the free shuttle (comes every half an hour til 6:45pm) every day to the Riu Playa Car and would use their pool and beach. It was much livelier and you just can't beat staring at that blue ocean water! I went into this trip expecting to be waited on-but that's not the case. If you want a beach chair, you carry it yourself and if you want a drink, you hike it to the bar and get it yourself. It's not that big of a deal, but I am used to being pampered! We also took taxi's into town every day. They charge $7 each way. The town was awesome. Lots of restaurants, bars, nightclubs and stores. Very happening. Night life goes until 6 am! I would recommend this hotel as long as you know ahead of time what you're getting into. Read more

Genuine Expedia guest review

They had only 2 restaurants, a buffet, that had almost always the same food, cold and not very fresh. The other one was "a la carte"... it had 5 options of mexican food. Very disappointing. The best of the hotel were the animals that you could find walking everywhere... the "coaties or tejones", very cute. The bedrooms are old and everything makes  […] noise. Read more

Genuine Expedia guest review

My review is of both the hotel as well as of hotels.com accuracy of info. First, let me set the picture: I was in Tulum, Mexico for a weeklong yoga and meditation retrea but had to evacuate the resort after 3 days due to a cat 2 hurricane that was heading directly to the area. It wasn't an option to get an earlier flight out of Mexico, so I quickly […] visited hotels.com looking for an option of where to stay knowing that I wasn't going to find the same peaceful environment of yoga and organic food that I was forced to evacuate from. So, I booked the remaining 4 ngihts at Riu Lupita in Playa del Carmen as it was the Riu resort furthest from the ocean (keeping in mind the hurricane approaching). One main reason I chose this hotel was because the hotels.com website showed the following room features: "Room details: 1 king bed, or 1 king bed and 1 bunk bed, or 2 double beds. Balcony or terrace. Satellite TV. Direct-dial phone. Wired (high-speed) Internet access - surcharge.", etc. In-room internet access was critical as I needed to conduct business every day for several hours in a private setting. Upon checking in, I was informed that NO rooms had internet access and my only internet accessible options were the restaurant and the lobby. Not appropriate when I needed to conduct business without people overseeing or overhearing. I inquired about relocating to another Riu resort (there are 6 on the property) but was informed by the manager they were all evacutating to Riu Lupita because of the hurricane so I had no choice but to keep my reservation or they would release my room to someone else. Fearful of having no place to stay, no rental car and the hurricane headed directly towards the coast of Cancun/Playa del Carmen, I agreed to the room. Upon being shown my room, it was dirty and I had to get relocated to another room. Now let me say that I have never been to an all-inclusive resort where there are 4 full size bottles of liquor mounted in the bathroom with taps on them Read more

Genuine Hotels.com guest review

Very small resort. Would be great with kids because walking short distances or older kids could walk by themselves. Hard to find sun all day around pool. Only two restaurants but food was good. Entertainment is very cheesy! Would not recommend for a couple or if you want to explore playa del carmen because the long distance from downtown and beaches. […] If you want to be on a beach all day then book the riu yucatan or the riu playacar. Lupita has a 10 min bus rise to the beach. Don't be afraid to get taxis and go down to 5th avenue or explore the back streets near 5th avenue. Read more

Genuine Expedia guest review

Hope to be able to stay there again. Great staff, peaceful, good food.

Genuine Hotels.com guest review

What I liked most was the peace and quiet and the excellent staff. The food was very good. Really it was all I´d hoped for and most. Sure, it wasn´t on the beach, but the shuttle every 30 minutes was convenient and it was very enjoyable having access to the Rius Yucatan, Tequila, and Playacar, each one different. I can´t wait to come back. If you are […] looking for more luxurious rooms, go to the others. But if you like tranquilidad, go to Riu Lupita. Read more

Genuine Hotels.com guest review

Nice hotel, very good food, safe location, friendly and good service Room service missing and elevators.

Genuine Expedia guest review

Not impressed with the management, small resort, not a large food variety , room ok but no clock, no coffee maker and no iron.but at least we enjoyed couple of shows and a very good mojito....

Genuine Expedia guest review

This was our second time. Quaint, quiet, laid back and romantic. If you want a nice rest in the sun with great service and value for the money..Lupita is it. Not on the beach so its not for everybody, but 2 pools including a quiet pool is great for those wanting a rest without a lot of fanfair. Shuttle bus to their own private beach club with restaurant […] every 30 minutes. Whereas the larger Rui resorts in the area are more pretentious and where both the clientele and staff are not as friendly likely due to the size...the Lupita is small, cozy more laid back. But if you really do like the larger RIU resorts with bigger pools, more options and right on the ocean..you can still stay at one, play at four. Your wrist band gets you in to the Rui Playacar, Tequila & Yucatan. For exercise, we would walk to them most days (30 - 40 minutes), stay for breakfast, rest at the beach or pool, have lunch, then return by the shuttle bus. You can get it all if you really want it! Rui Lupita. Highly recommended Read more

Genuine Expedia guest review

I loved this location although it was somewhat confusing getting there. It was easy to make friends here becuse the hotel had nightly entertainment, It was perfect and I was even surpirised that my mini bar was filled with sodas and beers that I took on my roadtrips.

Genuine Expedia guest review

I loved this location although it was somewhat confusing getting there. It was easy to make friends here becuse the hotel had nightly entertainment, It was perfect and I was even surpirised that my mini bar was filled with sodas and beers that I took on my roadtrips.

Genuine Expedia guest review

The Lupita is a small property for the Riu and unlike any other in layout. Having said that the stay was pleasant, with all of the usual Riu activities. Location in Playacar was nice, and having the ability to use the other Riu hotels nearby for beach access was nice. For the price of the sat it was great value. Will stay again.

Genuine Expedia guest review

My girlfriend and I traveled with her 16-year old daughter and friend the last week in July. We wanted a place for the girls to roam yet with boundaries. Check-in was quick. The property is “quaint” and easy to navigate. An easy 3-minute walk through manicured grounds got us to everything we needed. We got rooms 2520 and 2521 which are on a loop furthest […] from the central services area. The rooms were generally OK with modest furnishings. The grounds were beautiful but the lack of rigorous building maintenance was distracting. Mattresses are firm but not uncomfortable. A/C wall unit not easy to dial in a comfortable setting. We choose constant full-blast cold over muggy. There were other minor issues but nothing that prevented us from adapting. The rooms met our needs even though just a bit of tweaking could make it so much better. Breakfast, lunch and dinner are strikingly similar to other Riu properties though less elaborate. Many superb items at each meal. It’s self-serve all the way even at the bar. A shuttle bus makes a round trip to the beach every half-hour. There are two legs to the 2-mile 15-minute run, with stops at Playa del Carmen and then at a walkway next to the Riu Palace Riviera Maya. The walkway leads to the Cozumel Beach Club. Great place for families. Quaint property with free-running animals, all-inclusive food and drinks, evening entertainment, lounge chairs plentiful both poolside and at the beach. We thoroughly enjoyed our stay! Read more

Genuine Expedia guest review

not have in room clock no have dresses code enter in dinner no like mexico food only in dinner swim dress in dinner

Genuine Expedia guest review

Riu Lupita is a family friendly environment. The location is beautiful and the staff members are very attentive. There was not one bad day or a moment I wasn't having fun. Definitely planning to go back soon!!!!!! Never wanted to come back.

Genuine Expedia guest review

nothing special, but good.

Genuine Expedia guest review

The Lupita is pretty much what we expected. It was a little smaller of a resort which was nice for families or couples that wanted to get away from the large loud resorts. Our room was very clean and well stocked. The food was very good. This was our 7th trip to Mexico and I would rate the food from the Lupita and the other Riu resorts the best. The […] only thing I would say negative is the bed was incredibly hard. Overall we had a great stay, reasonably priced,nice area,great food, nice staff, a great vacation. Read more

Genuine Expedia guest review

Price and value were very good. In August 2010, my wife and I stayed at the RIU Tequila and I would recommend that hotel before the Lupita. But again, I'm not saying it wasn't a good experience. A couple of updates would be nice but are not deal breakers. Updating the locks on the doors to key cards would be nice, programmable, large in-room safes would […] also be recommended. The stair case going up to our room (1120) was in a bit of dis-repair. The 3rd step from the bottom wasn't nailed into place and was a bit tricky to navigate. The number of restaurant choices as well as choices of cuisine were not as numerous as the Tequila either, however, I feel the quality of the food is on par with the Tequila and that is fine. One thing I found a bit peculiar was the in-room mini-bar. It was mounted on the wall, but with no bottles of liquor in place. One suggestion from a customer service point of view . . . if you are not going to offer this amenity, take down the mini-bar from the wall. Remember, all of RIU's properties in Playacar are rated (by RIU) as five stars . . . they are not! This is how I would rate them: 1.Playacar Palace - Riviera Maya 2. Playacar Palace - Mexico 3./4. Yucatan and Playacar 5. Tequila 6. Lupita My wife and I enjoy the Playacar area very much. It is an upscale neighborhood and we have no reservations about walking around the area day or night. Can't wait to go back to Playacar, however, I think it is time to try a RIU Palace! Read more

Genuine Expedia guest review

I have to brake it down in different categories ! 1) The staff and their service was outstanding ... Everybody was so nice , great attitude , very attentive can`t say enough about them. 2) The food was not the greatest , it was just ok ! No variety , everyday same thing... What was there was fine for vacation. (was not expecting LE CIRQUE quality food […] either) 3) The beach was about 5 min. away in a bus that picks you up at both locations on time ...It gives you an option of getting off 2 blocks away from the center of town. The beach was very nice and the surroundings are fantastic. Remember with RIU LUPITA you also have the option of using 3 other Riu Hotels in the area !!! We will definitely go back. Read more

Genuine Expedia guest review

The hotel is plesant, food was good, entertainment and drinks were just what we needed! The beach was not too far, and with the option to use other nearby Rui anemities were the highlight of the trip. Not to mention, Calle 12 was party central!!!!!!! Absolutely will return!!!!!!

Genuine Expedia guest review

A perfect stay , excellent staff , great food and drinks , the transportation to the beach is great , total recommended

Genuine Expedia guest review

This was an excellent experience. from the minute we walked in Antonio at teh front desk was wonderful and accomodating. he even told us to go eat before checking in becuase the restaurant was closing in 45 minutes. the room was perfect and the staff in general was great. we will difinitely stay here again and recommend the hotel as well.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

from the start it was easy: got on flight, arrived in cancun, walked out of airport to a bnch of sales ppl offering this and that..walked up to a girl who looked like she knew what we were doing and asked her where do we get the bus to playa del carmen, she told us where and when it would get here, we paid her, and she gave us our tickets, think two […] tickets cost about $30 give or take and they were one way, we bough our return at the bus station in playa DC on the way home... got to Playa DC and the bus dropped us at the central bus station (70min ride) where we got a taxi to our hotel, taxi cost $5 and took about 4-5 mins ride. CHECK-IN AND ROOMS...easy peasy! room was fine, nothing to scream about, tile floors, comfy bed, AC was a blessing, balcony over looking fab pool, close to everything, mini bar and fridge were very well stocked, room cleaned daily, bath tub was great for a good soak. TV had lots of channels in english. HOTEL PROPERTY: very well maintained, staff very very frendly, restaurants very good, pool side bar, below basic, but main two restaurants were great, for breakfast lunch and dinner. servers were great too, even though the buffet is self service, you have an escort to your table...3 pools, 2 of which were open and NEVER over crowded, and are open 24/7. relly nice property for a leisurey walk in the evenings, yes there are wildlife running around, but they are as afraid of you as you are of them! we had no probs with mosquitos like a previous post said. Read more

Genuine Expedia guest review

Everything was great and all the staff there was great. The rooms need some changes like new and softer beds but other than that i loved the stay

Genuine Expedia guest review

Traveled from June 9 2010 to the 14th and it was just amazing. Nothing could of gone wrong. The hotel was all we wanted and more. We arrived a few hours early and they had no problem giving us a room at that time. All the bartenders, waiters and staff were exellent. The hotel is small, but the best part about it is you are allowed to wonder onto the […] Riu Yuchatan, Tequila and Playcar. Riu Lupita is not on the beach, but the convient shuttle drops you off at the beach club and the other resorts are all within a walking distance. Like I mentioned the Lupita is a small resort so if your looking to party this isn't the place, it's a very relaxing cool atmosphere the entertainment staff is great at getting the guests involved and having a good time. Now for the food, for an All-Inclusive resort the food was great. Everyday was something different and very tasty. I have stayed at the Oasis in Cancun and the food at the Lupita was Sooo much better. The beds in the rooms are a little hard, but you do get used to them. Met a couple who were staying at a 5 star resort and told us their bed was as hard as a rock too. I have nothing but good things to say about this resort it met all our needs and can't wait to return to a Riu Resort. Read more

Genuine Expedia guest review

, but we prefer quite and privacy

Genuine Expedia guest review

they say room is "stocked bar"--well this means that you get 4 cans of pop and water and beer every 2 days!!! the sound system at the pool was just short of terrible!!! entertainment was just okay---food was good, but compared to the other riu's i have stayed at it was poor!! no sports bar, nothing really to do in this complex/// had shuttle to the […] beach which was nice if you like to walk about half mile to get there!! asked to get more beer in room and they said no--so i had to walk about a mile to a carryout to get a 6-pack for 9.00 usd then hike back!! this place was just ok--but its really for the older folks as far as i am concerned. Read more

Genuine Expedia guest review

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Genuine Expedia guest review

Loved starting our holiday at Riu Lupita. All the staff were fab, the food was great and it was really clean and well looked after. Not sure it would have been my cup of tea for more than the three days we were there, but we were travelling round quite a bit and the hotel was obviously geared towards families. There was a great kids club and the show […] every night was entertaining - I've never seen staff who work so hard! Would definitely recommend to friends, especially those with children. Cheers for getting our holiday off to a fab start - it was quite tough when we realised that for the rest of our stay we'd actually have to start paying for food and drink!! Read more

Genuine Hotels.com guest review

Nice, no luxury, but very cosy ALL INCLUSIVE resort Even if not by the beach, the transportation to Beach Club and Center of Playa del Carmen works perfectly (every 30 minutes). Three other Riu resorts are also available for your use, two of which by the beach. You can even have lunch at other Riu resorts, only dinner is limited to your own. Lots of […] activities by the pool area, but not too noisy. There is also a second pool, which is very quiet. Little Spa with massage and hair dresser was nice extra. First impression was a little ragged, but soon we felt very homely at Riu Lupita. Only weak point was, that contrary to Hotels.com information, there was no internet access in room, but WiFi in reception and pool area. Hotel staff (reception, chambermaids, activities etc.) were all very, very friendly, helpful and nice. Read more

Genuine Hotels.com guest review

Excellent relaxing 4 night break during a 3 week touring holiday in Mexico.Ideal facilities i.e. pools,palms and bars for a couple or families.

Genuine Hotels.com guest review