"Nice place, fair service."
Generally, the hotel is clean and a pleasant place to stay. However, be really cautious about their check-in time, they abide the check-in time no earlier than 3 pm rule EXTREMELY STRICTLY. We didn't get allowed to get into our room before 3:30 pm.Genuine Hotels.com guest review
Very comfortable. Friendly staff. Great location. Clean. Quiet area. We will definitely stay there again.Genuine Hotels.com guest review
The hotel staff was wonderful. They were very patient by my answering questions. They had a positive outlook daily, which was refreshing. In would definitely stay there again. Two thumbs up.Genuine Hotels.com guest review
Nice stay , enjoyed the hot & fresh breakfast.Genuine Hotels.com guest review
"Hockey shopping trip"
Came down for a shopping trip and visit friends. We needed a hotel with a central location to our friends and this one fit our needs.Genuine Hotels.com guest review
"Pleased with hotel"
Good valueGenuine Hotels.com guest review
We've stayed here frequently when in Dallas visiting family. Occasionally we've stayed other places but end up coming back here for the excellent value & great location.Genuine Hotels.com guest review
SuperbGenuine Hotels.com guest review
Our stay was nice for the most part. There is a lot of shopping & restaurants in the area, but you'll need a car. The rooms were clean, but we had issues with the cleaning staff partially cleaning the room & then coming back after 3 PM to finish. The room & beds are comfortable. The lobby is very nice. The free breakfast is not great, but fine for basic […] things like coffee and rolls. The main complaint I have is with the staff. A couple of the desk workers were nice, but others were not. I asked about where to get a rental car & they said they didn't know & refused to ask any other workers there. We also had problems with the TV & when I went to the desk I was told to tighten the cables myself- with no attempt to help us, even though there were two workers there and they weren't busy at all. I asked if there was anything we could do if the TV couldn't be fixed by tightening the cables & they said no. (I was able to tighten the cables & it worked.) It was just very rude & not good service at all. (Just to reiterate, there were a couple of very nice front desk workers.) All in all, I would stay here again- but only if I get a good deal. Read moreGenuine Hotels.com guest review
I was in town with some high school classmates celebrating a birthday. We all stayed here for one night while painting the town red. We were very satisfied with the location due to it being near by everything we did!Genuine Hotels.com guest review
"The other Holiday Inn on LBJ is better:)"
They made me wait in the lobby for 2 hours and then proceeded to check people in before me. I told them that the people were way nicer at the other Holiday Inn and she glared at me. She then told me that they are newer location. Basically just because they aren't new anymore they don't care about customer service. Nice. Will not be wasting my money […] here anymore. Read moreGenuine Hotels.com guest review
"Comfortable and Clean."
Very clean and nice room. Comfortable bed. The AC wasn't quite cooling very well but otherwise, didn't bother me too much. Hotel was in good neighborhood. Down the street from Beltline Road which hosts lots of restaurants and nightlife if desired. However, it's close to LBJ freeway which is under construction and a horrible horrible mess. So, if you […] can get around it without traveling on it - should be good. At all costs, don't drive LBJ hwy at night. Hotel is slightly north of LBJ, North Dallas. Otherwise, quiet area. Read moreGenuine Hotels.com guest review
I really enjoyed my stay & Hotel is in a GREAT Location... Will Stay again!!!Genuine Hotels.com guest review
Friendly staff and a great locationGenuine Hotels.com guest review
"Decent hotel, horrible service"
The hotel room was nice enough; however, the woman working the hotel front desk was horrid. She was on her cell phone upon my arrival, and seemingly couldn't be bothered to end what was clearly a personal phone call to get me checked into my room. After waiting for several minutes while she ignored me standing right in front of her, she finally acknowledged […] the fact that I was there, and was very rude throughout the entire process. I was unaware that checking people into their hotel rooms was an inconvenience to her daily routine. There are several other hotels in the area, and although I frequent Holiday Inn's while traveling for business, I will never be using this particular hotel again. Read moreGenuine Hotels.com guest review
"key didn't work"
One room the key didn't work, another room beds not made ironing board and iron still up, quality of people staying there. One family in the breakfast room had their belonging in a clothes hammer and shopping bag???? I had stayed here once before about 1 yr. ago which was fine. a lot had changed. I would not stay there again. This is my second time […] to have less than desirable outcome. I will write them off my list. Read moreGenuine Hotels.com guest review
"Comfortable and Close to Nightlife"
We chose to stay here the night before our stay downtown Dallas. It's very close to several restaurants and nightlife spots that you can walk to easily. The property and rooms were clean and well-kept. The check-in time took longer than expected but that was mostly due to a large group coming in right before us.Genuine Hotels.com guest review
Overall this was a nice place to stay given the fact that they changed my reservation from 2 double beds to a King bed when I needed the two beds since I have children and then the next morning we get a phone call from the front desk at 8:00 am stating the carpet cleaning people would be there in about 10 - 15 mins and they would need access to my room […] for 15 mins to clean. Really felt this inappropriate to hassle a guest at 8am to let the cleaning people in my room for carpets. Seems like something like this would be done after the guest checked out. Just my opinion. Read moreGenuine Hotels.com guest review
"Nice Friendly Staff"
Nice friendly staff and hotel. Clean close to freeways. Hotel staff very nice accommodating. Breakfast was good everything was fresh. Beds were very comfortable.Genuine Expedia guest review
Great hotel except the pool needs upkeep. Breakfast was good .Genuine Expedia guest review
"nice price for a nice room...."
nice location...well run hotel...would stay again!Genuine Hotels.com guest review
Hotel was great , great a Queen beds, great breakfast .. We requested a refrigerator online with no extra charge. We had one in our room & a microwave ... Will stay again .. Wish they had pay for view movies tho ..Genuine Hotels.com guest review
"Visit to Dallas"
I should of asked if this hotel had a hot tub, it didn't and the pool looked dirty. The room was okay.Genuine Hotels.com guest review
"Sorry if you want a rude"
Manager sleeping so shuttle operates from 8-4. Sorry if your meeting starts at eightGenuine Expedia guest review
Our stay was wonderful. Rooms were very comfortable, complimentary breakfast was more than just donuts and coffee. We would definitely stay here again.Genuine Hotels.com guest review
"Great room for the price"
There were four of us who stayed in one room and we had a very nice visit. The only thing I would say was a little off was that our towels were the smaller towels like that go on the floor instead of the full size bath towels. The breakfast was great too. We would definitely stay here again.Genuine Hotels.com guest review
"Convenient for Business Stay"
Location and cleanliness of hotel was fine. Only complaint there was an odd smell it almost smelled clinical. I turned up the air to mask the smell.Genuine Hotels.com guest review
"close to everything we planned"
great staff, comfortable beds, clean room great placeGenuine Hotels.com guest review
"Great Place to Stay"
Great place to stay!! Staff was very friendly and the rooms were very clean. The hotel was not new but it was very well taken care of. The breakfast was both fresh and hot!! Will definitely stay again.Genuine Hotels.com guest review
"Very Nice -- Good Value"
This hotel is convenient to everything in Addison. My only complaint was the A/C -- I either froze or sweltered.Genuine Hotels.com guest review
Awesome StayGenuine Hotels.com guest review
I loved my stay at The a Holiday INN Express mostly because the people at the desk was friendly and my room was really clean and homey, and safe. I was kinda sorry my stay was short.Genuine Hotels.com guest review
Felt safe at this hotel location and the extra lighting in the hallways was a great plus for us! We stayed on the second floor and it was peaceful- the breakfast saved some money but don't expect a grand-five star bar, it is enough to fill the belly till lunch time! The staff was very helpful, especially Jeanne who provided food places to try and the […] hot spots to go see! I would recommend this hotel and i will return. Thanks for a wonderful stay! Read moreGenuine Hotels.com guest review
Compared to other holiday inns express, this one is outdated and smaller. While the breakfast is decent, one staff in particular was really rude and unfriendly, which ruined our first impression on this hotel.Genuine Expedia guest review
"Very clean-great hotel"
We were very pleased with the hotel. It was clean in public areas and in rooms. Beds were very comfortable Definitely recommend this hotelGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Dallas-Addison Thank you for the review! We just replaced the beds and they are amazing! Please come and see us again! Thank you!
"So much more than I expected!"
I picked this hotel based on its location. When I walked I was surprised at how nice the lobby looked. It looked I should be paying a lot more than I did. The room was very clean and the bathroom very spacious. The coffee maker, fridge and microwave in our room was a big plus. The free continental breakfast was by far the best I've seen with so many […] choices. I will definitely be staying here the next time I come to town! Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Dallas-Addison Wow! Thank you for the amazing review! I will share this with the staff! Please come back and see us. Thank you!
No complaints! Loved my stayGenuine Hotels.com guest review
"Great location to good restaurants and clubs"
This location is within walking distance to an awesome pub named The Londoner and also close to Fogo de Chao and a few other great restaurants as well as being down the street from In-N-Out Burger so that's all a win. Great looking hotel with great service and very clean and quiet rooms. Only downfall I would say is some of their amenities like only […] having a tiny trashcan in the room and the jacuzzi tub in our room was just roughly maintained, still looked good but the caulking was old and flakey which was kind of gross. Otherwise I'd give it a 5 out of 5 Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Dallas-Addison Thank you for the review! Please come and see us again!
Arrogant staff Lost room key and out of the hotel at 11 PM they will not let you in. Refunds for unused nights not Paper thin walls and cellings hear foot steps all nightGenuine Hotels.com guest review
No customer service sense.Staff with arrogant approachGenuine Hotels.com guest review
"Will stay again"
I've always enjoyed my stays at Holiday Inn Express and this stay was no different. The climate control of the room was exceptional and the bed was very comfortable. I look forward to my next stay.Genuine Hotels.com guest review
"Love this hotel."
like to stay here often. Wished the pool had been openGenuine Expedia guest review
"Comfortable beds, uncomfortable front desk agents"
I stayed one night and will not do so again, despite the comfort of the room. The front desk/night auditor was extremely rude and discourteous, and I wish to make clear it is SHE with whom I have issue and am thus rating the service as low as possible, however unfair that is to the other employees. Besides her, my experience was okay, the beds were […] very cushy and I had no other complaints. But I will not, unfortunately, be staying at this HI again, and will encourage others not to, either, because of ONE single person. Read moreGenuine Hotels.com guest review
"Good Hotel. Bad Guest Service Experience"
It was a good, clean motel. Beds were firm, but that is a personal thing causing my back to be a bit sore. When we showed up, we asked if the room had two beds. "It has a king and a pullout couch was the answer." When we left for our conference and returned for bed, the couch didn't pull out. When I approached the front desk, they didn't take ownership […] for what they said, nor did anything to smooth over the situation. Only put blame on me. Was disappointed in two workers, but other than that, the motel was good. Read moreGenuine Hotels.com guest review
I enjoyed my stay. The room could have been bigger but it was clean and comfortable. Breakfast was ok. Would have been better if there were different options each morning rather than the same food. The location of my room was over the entrance to the hotel and we were able to hear all of the noise out front, which was annoying. Otherwise it was a nice […] stay. I would stay there again. Read moreGenuine Hotels.com guest review
"love this place"
This is the second time we stayed here. The first time no complaints! This time though the staff wasn't as helpful as they should have been. At breakfast they were out of syrup for pancakes and instead of sending someone for some they staff just said we are out never placed a sign never said anything till people asked. The manager should have gone out […] and got some. The place was really busy. There had been a big event the night before so they should have known it was going to be busy. Read moreGenuine Hotels.com guest review
"great deal great hotel"
Nice place nice staff..always cleanGenuine Hotels.com guest review
"One night stay"
Very well kept and very clean!! Staff was very friendly. Breakfast was well rounded and the eating are was nice. My only complaint is that the nonsmoking floor smelled like smoke in the hall. My room did not smell like smoke, though. I did not rent a car, so walked to restaurants. There were not many fast food options that I saw, and the hotel did not […] list any delivery options. The restaurants nearby were good though! (Chili's, chueys, yummy Indian) Read moreGenuine Hotels.com guest review
"One person can put am damper on the trip"
It was great except a woman that was at the desk late in the evening when my daughter arrived to get her key. My daughter had been volunteering at a local concert so she came in late at night and was treated rather rudely when she came in around 11 pm.Genuine Hotels.com guest review
"Great location, great staff, clean facility !"
We brought our granddaughter to Dallas for her 10 year-old birthday trip. I thought all Holiday Inn Express hotels had indoor pools. She was very disappointed not to get to swim. The ladies called another location and told them our situation and they and allowed her to come swim there. I was so delighted at the fact that they went way above the call […] of duty at both locations to make her birthday special. Will come again. Read moreGenuine Hotels.com guest review
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