Comfortable and Quiet! Will Book Here Again!Genuine Hotels.com guest review
"Feb. 6 & 7"
Overall, the hotel is very nice. It is located in a neighborhood and is clean and decorated nice. Opportunities for improvement: Desk attendants were very unengaged in what they were doing. In fact, the one that assisted us was more interested in getting back to talking with her boyfriend than attending to us. The 2nd night the boyfriend even had a […] beer in his hand while standing at the counter talking with her. Very unprofessional "first impression." WIFI is horrible. I gave up and just used my personal hotspot. Read moreGenuine Hotels.com guest review
Very friendly staff.Genuine Hotels.com guest review
"Great Service, Great Stay,Great Hotel."
The hotel service as great. I enjoyed the location; there was nothing too far away to walk. Great area to run in. The hotel was very comfortable. Stay you'll love it.Genuine Hotels.com guest review
Great place to stayGenuine Hotels.com guest review
"Good place to stay"
We stayed here one night. It is your usual Holiday Inn Express - comfortable beds, good linens, and the breakfast was exceptional. In the area are many restaurants, and good shopping is a short drive away.Genuine Hotels.com guest review
"Good stuff !"
I was impressed with this facility. Very nice hotel for the price. Staff was excellentGenuine Hotels.com guest review
"Clean & comfortable!"
Very clean comfortable roomGenuine Hotels.com guest review
"Nice place, fair service."
Generally, the hotel is clean and a pleasant place to stay. However, be really cautious about their check-in time, they abide the check-in time no earlier than 3 pm rule EXTREMELY STRICTLY. We didn't get allowed to get into our room before 3:30 pm.Genuine Hotels.com guest review
Very comfortable. Friendly staff. Great location. Clean. Quiet area. We will definitely stay there again.Genuine Hotels.com guest review
The hotel staff was wonderful. They were very patient by my answering questions. They had a positive outlook daily, which was refreshing. In would definitely stay there again. Two thumbs up.Genuine Hotels.com guest review
Nice stay , enjoyed the hot & fresh breakfast.Genuine Hotels.com guest review
"A bit worn"
Stayed here 3 nights. Comfortable beds, reasonably clean room. Breakfast was adequate.Genuine Expedia guest review
"Hockey shopping trip"
Came down for a shopping trip and visit friends. We needed a hotel with a central location to our friends and this one fit our needs.Genuine Hotels.com guest review
"Pleased with hotel"
Good valueGenuine Hotels.com guest review
We've stayed here frequently when in Dallas visiting family. Occasionally we've stayed other places but end up coming back here for the excellent value & great location.Genuine Hotels.com guest review
SuperbGenuine Hotels.com guest review
Our stay was nice for the most part. There is a lot of shopping & restaurants in the area, but you'll need a car. The rooms were clean, but we had issues with the cleaning staff partially cleaning the room & then coming back after 3 PM to finish. The room & beds are comfortable. The lobby is very nice. The free breakfast is not great, but fine for basic […] things like coffee and rolls. The main complaint I have is with the staff. A couple of the desk workers were nice, but others were not. I asked about where to get a rental car & they said they didn't know & refused to ask any other workers there. We also had problems with the TV & when I went to the desk I was told to tighten the cables myself- with no attempt to help us, even though there were two workers there and they weren't busy at all. I asked if there was anything we could do if the TV couldn't be fixed by tightening the cables & they said no. (I was able to tighten the cables & it worked.) It was just very rude & not good service at all. (Just to reiterate, there were a couple of very nice front desk workers.) All in all, I would stay here again- but only if I get a good deal. Read moreGenuine Hotels.com guest review
The room was clean and comfortable. The wifi worked very well. The hotel was very quiet and I slept well.Genuine Expedia guest review
"The perfect spot"
If you ever visit the Dallas/Addison,this hotel is near pretty much everything. From a comedy club to even a tattoo parlor,you're pretty much a step away from it.Genuine Expedia guest review
"Location is perfect!"
Well lit hallways, rooms smelled fresh. Bedding and pillows clean and soft. Nice pool, very clean. Great breakfast! Sweet front desk personnel.Genuine Expedia guest review
I was in town with some high school classmates celebrating a birthday. We all stayed here for one night while painting the town red. We were very satisfied with the location due to it being near by everything we did!Genuine Hotels.com guest review
the room was clean and comfortable. The wi-fi worked very well.Genuine Expedia guest review
"The other Holiday Inn on LBJ is better:)"
They made me wait in the lobby for 2 hours and then proceeded to check people in before me. I told them that the people were way nicer at the other Holiday Inn and she glared at me. She then told me that they are newer location. Basically just because they aren't new anymore they don't care about customer service. Nice. Will not be wasting my money […] here anymore. Read moreGenuine Hotels.com guest review
"Comfortable and Clean."
Very clean and nice room. Comfortable bed. The AC wasn't quite cooling very well but otherwise, didn't bother me too much. Hotel was in good neighborhood. Down the street from Beltline Road which hosts lots of restaurants and nightlife if desired. However, it's close to LBJ freeway which is under construction and a horrible horrible mess. So, if you […] can get around it without traveling on it - should be good. At all costs, don't drive LBJ hwy at night. Hotel is slightly north of LBJ, North Dallas. Otherwise, quiet area. Read moreGenuine Hotels.com guest review
"Nice hotel in close proximity to downtown"
The hotel was located near great restaurants and the Art Institute I was touring.Genuine Expedia guest review
I really enjoyed my stay & Hotel is in a GREAT Location... Will Stay again!!!Genuine Hotels.com guest review
location ok, service good, the water wont leave the tub...................Genuine Expedia guest review
Friendly staff and a great locationGenuine Hotels.com guest review
"Decent hotel, horrible service"
The hotel room was nice enough; however, the woman working the hotel front desk was horrid. She was on her cell phone upon my arrival, and seemingly couldn't be bothered to end what was clearly a personal phone call to get me checked into my room. After waiting for several minutes while she ignored me standing right in front of her, she finally acknowledged […] the fact that I was there, and was very rude throughout the entire process. I was unaware that checking people into their hotel rooms was an inconvenience to her daily routine. There are several other hotels in the area, and although I frequent Holiday Inn's while traveling for business, I will never be using this particular hotel again. Read moreGenuine Hotels.com guest review
"Small and comfortable hotel in excellent location"
Staff very attentive to guest needs. Breakfast buffet offers basic choices but fresh and well stocked. Bed and pillows of superior comfort.Genuine Expedia guest review
"key didn't work"
One room the key didn't work, another room beds not made ironing board and iron still up, quality of people staying there. One family in the breakfast room had their belonging in a clothes hammer and shopping bag???? I had stayed here once before about 1 yr. ago which was fine. a lot had changed. I would not stay there again. This is my second time […] to have less than desirable outcome. I will write them off my list. Read moreGenuine Hotels.com guest review
"Comfortable and Close to Nightlife"
We chose to stay here the night before our stay downtown Dallas. It's very close to several restaurants and nightlife spots that you can walk to easily. The property and rooms were clean and well-kept. The check-in time took longer than expected but that was mostly due to a large group coming in right before us.Genuine Hotels.com guest review
Overall this was a nice place to stay given the fact that they changed my reservation from 2 double beds to a King bed when I needed the two beds since I have children and then the next morning we get a phone call from the front desk at 8:00 am stating the carpet cleaning people would be there in about 10 - 15 mins and they would need access to my room […] for 15 mins to clean. Really felt this inappropriate to hassle a guest at 8am to let the cleaning people in my room for carpets. Seems like something like this would be done after the guest checked out. Just my opinion. Read moreGenuine Hotels.com guest review
"Nice Friendly Staff"
Nice friendly staff and hotel. Clean close to freeways. Hotel staff very nice accommodating. Breakfast was good everything was fresh. Beds were very comfortable.Genuine Expedia guest review
Great hotel except the pool needs upkeep. Breakfast was good .Genuine Expedia guest review
"nice price for a nice room...."
nice location...well run hotel...would stay again!Genuine Hotels.com guest review
Hotel was great , great a Queen beds, great breakfast .. We requested a refrigerator online with no extra charge. We had one in our room & a microwave ... Will stay again .. Wish they had pay for view movies tho ..Genuine Hotels.com guest review
"Visit to Dallas"
I should of asked if this hotel had a hot tub, it didn't and the pool looked dirty. The room was okay.Genuine Hotels.com guest review
"Sorry if you want a rude"
Manager sleeping so shuttle operates from 8-4. Sorry if your meeting starts at eightGenuine Expedia guest review
Our stay was wonderful. Rooms were very comfortable, complimentary breakfast was more than just donuts and coffee. We would definitely stay here again.Genuine Hotels.com guest review
"Great room for the price"
There were four of us who stayed in one room and we had a very nice visit. The only thing I would say was a little off was that our towels were the smaller towels like that go on the floor instead of the full size bath towels. The breakfast was great too. We would definitely stay here again.Genuine Hotels.com guest review
"Convenient for Business Stay"
Location and cleanliness of hotel was fine. Only complaint there was an odd smell it almost smelled clinical. I turned up the air to mask the smell.Genuine Hotels.com guest review
"close to everything we planned"
great staff, comfortable beds, clean room great placeGenuine Hotels.com guest review
"Great Place to Stay"
Great place to stay!! Staff was very friendly and the rooms were very clean. The hotel was not new but it was very well taken care of. The breakfast was both fresh and hot!! Will definitely stay again.Genuine Hotels.com guest review
"Very Nice -- Good Value"
This hotel is convenient to everything in Addison. My only complaint was the A/C -- I either froze or sweltered.Genuine Hotels.com guest review
Awesome StayGenuine Hotels.com guest review
I loved my stay at The a Holiday INN Express mostly because the people at the desk was friendly and my room was really clean and homey, and safe. I was kinda sorry my stay was short.Genuine Hotels.com guest review
Felt safe at this hotel location and the extra lighting in the hallways was a great plus for us! We stayed on the second floor and it was peaceful- the breakfast saved some money but don't expect a grand-five star bar, it is enough to fill the belly till lunch time! The staff was very helpful, especially Jeanne who provided food places to try and the […] hot spots to go see! I would recommend this hotel and i will return. Thanks for a wonderful stay! Read moreGenuine Hotels.com guest review
Compared to other holiday inns express, this one is outdated and smaller. While the breakfast is decent, one staff in particular was really rude and unfriendly, which ruined our first impression on this hotel.Genuine Expedia guest review
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