"An Okay Hotel"
Don't prepare to be blown away by this hotel, even when expectations are adjusted within it's price range. For starters, the room had a peculiar odor. It wasn't overwhelming, but it was noticeable. Like stale air. Complimentary breakfast was available, though I didn't eat at the hotel. However, the bed was comfortable, and the lady at the front desk […] was polite during check in and checkout. All in all, an adequate stay, though I'll probably look elsewhere when I'm in Dallas again. Room type was the executive King. Bit overpriced given the amenities set forth. Still, not a terrible place. Read moreGenuine Hotels.com guest review
"Front desk was very rude"
Hotel was nice and clean. Hot breakfast was a plus feature. Everything was very good except front desk employees we encounter at 2 different occasions were amazingly unfriendly and rude. I usually don't write hotel reviews but just because I was even surprised at this, I'm writing this review. Maybe that was just Texas way of greeting? Something I dont […] experience in Oregon. Read moreGenuine Expedia guest review
The stay was as expected. Only criticism is that the Hotels.com description included that the TV included pay per view movies and it did not.Genuine Hotels.com guest review
Plan to go backGenuine Hotels.com guest review
World Wide Wait is how to best describe this hotel's internet connection. I travel every week on business across the country and this has to rank as one of the worst signals I have encountered. The cleanliness was average and the paint looked to be "painted"...unfortunately the paint was sticking to the bar of soap when you "pulled" it of the sink.Genuine Hotels.com guest review
"Always a pleasure to stay here"
This was the 3rd stay in 2 years, and each time I had a great room and excellent service. The usual breakfast spread with many typical items, and you can grab a "to go" bag with a bottle of water, apple and granola bar. Once they had hot chocolate chip cookies at bedtime. I like paying $15 more and getting a suite because the sleeping room is a room […] and two closed doors off the hall, which helps with noise reduction. No hotel can fully control noise made by partying guests. The bed and bedding was super soft and comfy. Clean! The mini kitchenette had paper towels, plastic ware and I always use a mini fridge and coffee maker anytime I use a room. Nice water pressure and shower head. Good tv channel selection but the guide doesnt match all the channels, although that might be a recent change by the cable company. The outdoor pool is clean and the laundry room is always handy and clean. Read moreGenuine Hotels.com guest review
"Close to event"
The bathroom was old, dated and dirty. I am 6'7" and the top of the shower enclosure looked like it hadnt been cleaned in years. Black dirt. The food was cold at breakfast and everything when we got there was almost gone and wasnt being replenished. I noticed a lot of the cleaning staff was coming in getting coffee and food...that is probably why there […] was not very much hot food. Wont stay there again. Read moreGenuine Hotels.com guest review
Stayed for four nights and loved it. Centrally located in Addison, a great area with an amazing number of restaurants and sports bars. Hotel was clean, quiet, friendly staff, and reasonably priced.Genuine Expedia guest review
Good breakfast selection!Genuine Hotels.com guest review
"Not kid friendly"
Not only was I there for pleasure but also scouting for my business of booking kids events. Will never bring my kids back here!Genuine Hotels.com guest review
"great stay close to mall and many restaurants"
My daughter and I had a great time, everything thing we had planned to do was close to hotel. The price was also reasonable.Genuine Hotels.com guest review
"Everything you needed and a great location."
Excellent location, and friendly service if you need anything.Genuine Hotels.com guest review
We enjoyed out staying. We travel a lot for soccer tournaments and this Hotel was just perfect for us. and great price.Genuine Hotels.com guest review
"Very nice, clean, excellent helpful staff"
Really nice clean hotel. We arrived late (midnight) and the staff person took a really long time with us helping us with extra towels and sundries we needed. Also told us about some really good restaurants and was generally very helpful. Hotel is well taken care of and had a good breakfast (American style) The only reason I did not give it a five in […] the comfort area is that I would have liked a comfortable chair in the room. In very safe area...lots of good restaurants around it. Read moreGenuine Expedia guest review
"Nice and Clean"
Hotel was very clean. I enjoyed my stay there.Genuine Hotels.com guest review
"Plan to stay again!"
Clean, affordable, great location!Genuine Hotels.com guest review
"Good Value - Lots of Close Restaurants"
The hotel is very clean and breakfast was hot, plentiful and better than most free breakfasts at other hotel chains. Our room was not a suite but had a small fridge, microwave and flat screen TV. There are many restaurants in the area - we walked to one across the street. The pool and outdoor area were also very nice. This is not a smoke free hotel […] so there was an unpleasant cigarette smoke smell on the first floor coming from the air vents, but our room on an upper floor did not have the smoke smell. There was a party in the conference area on the first floor with extremely loud music but we didn't hear it once we were in our room. However, because of the party, many of the parking spaces were filled by non-guests so we had to park in the Staples parking lot behind the hotel. We would stay here again. Read moreGenuine Hotels.com guest review
just a night but very well located, comfort rooms and good serviceGenuine Expedia guest review
"Night Desk Staff"
While I understand that working the late shift might be a bit taxing, your guest who arrives at 1 am is just as tired and wanting to get into the hotel to check in does not deserve an eye roll by any means. You're obvious frustration on how late I was, was absolutely ridiculous. If I haven't prepaid I probably would have found different accommodations […] due to your night staff. Read moreGenuine Hotels.com guest review
Worth the money...comfortable room, good breakfast, helpful staffGenuine Hotels.com guest review
"Outdated but clean"
There was nothing particularly wrong with the hotel, other than the fact it's the most generic and outdated hotel that I've stayed in over the last 5 years. There's a Holiday Inn Express off the Tollway, that's very modern (more like a W). This one felt more like a midwest bed & breakfast.Genuine Hotels.com guest review
"Great Hotel for a family weekend!!!!"
The best thing about the hotel was the breakfast...My family and I enjoyed it. Fresh hot Pancakes, eggs, bacon, sausage, fresh biscuits, sausage gravy, a variety of cereals, pastries, yogurt, fruit, milk, and coffee. Our room was pleasant with a spacious bathroom, clean sheets and pillows on the beds. Had a great big TV to watch with plenty of stations […] to choose from. One of the things I was looking forward to was the pool, but it was not up and running. It was actually being worked on, maybe during our next stay the pool will be open to guests. Read moreGenuine Expedia guest review
Not a bad place,great location, and clean!Genuine Hotels.com guest review
Enjoyed my one night stay as always. Unfortunately, I left one of my bags on a previous stay. I contacted Holiday Inn Express Hotel & Suites and was informed that my bag was safe. When I arrived and informed the desk clerk I left my bag and she immediately returned it to me....WOW!!! I am soooo impressed with the staff and this hotel....Please give […] them a chance and Holiday Inn Express Hotel & Suites please please please keep up the GREAT SERVICE Read moreGenuine Hotels.com guest review
As always, we had a wonderful stay this weekend. No complaints. Breakfast was available as promised. We love this place.Genuine Hotels.com guest review
This hotel was very clean and comfortable. It was very convenient to the restaurants and shopping. Staff was helpful and courteous. We would definitely stay there again!Genuine Hotels.com guest review
We stayed just to have a night away for our anniversary. The staff was wonderful.Genuine Hotels.com guest review
Very nice condition, lots of good restraunts less than a block away. Try Nates for sure. Only problem was a little road noise from the street. Ask for a room away from that side.Genuine Hotels.com guest review
The Hotel was literally too hot and uncomfortable. Tghe rooms look outdated with the on the wall Air conditioning system like in a cheap motel. The A/C unit could not cool down the room making it even more uncomfortable. EVEN WITH IT'S GREAT LOCATION, WOULD NEVER STAY AT THIS HOLIDAY INN EXPRESS AGAIN. IF IT WERE THE REGULAR PRICE OF ABOJUT $109 A NIGHT, […] THERE ARE MANY OHTER PLACES IN THE ADDISON AREA THAT ARE MUCH NICER. Read moreGenuine Hotels.com guest review
"Good and Affordable"
The hotel is in a nice area, but not directly off the freeway so it takes a little navvigation. The room and hotel overall were clean and well maintained. The breakfast was good, but the front desk staff could have been friendlierGenuine Hotels.com guest review
"it was ok nothing special..."
Got there to check in didn't have my rooms available so two of my friends had to share a room on top of that my room hand not been clean from the previous nite so I had to call down and get them to clean it..other than that this hotel is only about the name nothing else. ...Genuine Hotels.com guest review
clean room/hotel quality serviceGenuine Hotels.com guest review
"My stay at the Holiday Express"
The hotel is in a great location to shopping as well as dining. You can actually walk to many of the places you want to go.Genuine Hotels.com guest review
Great!Genuine Hotels.com guest review
"Definitely worth your money"
Hotel was easy to find and easily accessible from multiple directions. Hotel parking lot was very well lit and I felt comfortable parking my SUV there without any worries. Staff was very coureous and friendly. Check in/out was quick and prompt. Room was cozy, comfortable and clean. Breakfast was delightful although I would have liked more than one option […] of coffee creamer. They offered scrambed eggs, biscuits n gravy, fruit, cereal, pancakes and pastries. Will definitley look forward to staying here again when in the Dallas area. Read moreGenuine Expedia guest review
"GREAT HOTEL! HIGHLY RECCOMEND!"
This hotel was great all the way around! The price was also great! We were less than 10 minutes from the Galleria and also convenient to other Dallas sites. We traveled easily to the Dallas Children's Theatre to see Junie B. Jones. The neighborhood was very nice as well. Everyone at the hotel during our stay was helpful and accomodating. When housekeeping […] made the bed, they even propped my daughter's Build-a-Bear up on the pillow, which made her happy. I highly recommend this hotel to anyone wanting to make a trip to the Dallas area for shopping and entertainment. Read moreGenuine Hotels.com guest review
"Great hotel for family."
The staff was great! Each and every staff member we encountered offer great service. Would consider this hotel again if ever in Addison TX.Genuine Expedia guest review
"super hotel for families"
EVERYTHING WAS SUPER. WE ARE GOING TO BE MAKING ALOT OF TRIPS TO DALLAS AND WE ARE PLANNING TO STAY AT THIS HOTEL.Genuine Expedia guest review
Will definitely stay again! It's near our favorite restaurant (blue goose)!Genuine Hotels.com guest review
Pancake machine didn't work and the kids wanted their pancakes.Genuine Expedia guest review
great stayGenuine Hotels.com guest review
Great hotel. The staff was very courteous and helpful. Would recommend this to any traveler.Genuine Expedia guest review
When we got there they where over booked, we had to use a sleeper/sopha which was very uncomfortable.Genuine Hotels.com guest review
"Close to restaraunts shopping"
We stay here often. Very dependable.Genuine Hotels.com guest review
"Enjoyable, trouble free stay"
Smallish room. Air conditioner a bit noisy. Adjoining room very noisy. Only one elevator. Good breakfast, but not till 7:00am. Set back a bit from the main street.Genuine Hotels.com guest review
The hotel could definitely use a makeover. The rooms were outdated. And make sure you bring your own toiletries, the soap and shampoo are very poor quality. The staff was nice and helpful.Genuine Hotels.com guest review
"Very nice hotel on the northside of Dallas"
My Wife and I decided to plan a trip to get away for a few days on a long weekend. I found this hotel and selected it based on the review-price scale. I was quite happy with it. It was walking distance to one of my favorite Brazilian Steakhouses, and only 25min from downtown. We really liked how much slower and more pleasant Addison was compared to […] other neighborhoods. We would definitely stay here again. Read moreGenuine Hotels.com guest review
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Hotel was nice and affordable. Breakfast was awesome and free. Only problem I had was the nice machine on my floor was not working so I had to use one on another floor.Genuine Hotels.com guest review
"CLEAN AND QUIET"
Staff was very helpful and the room was very clean. We enjoyed the quite setting off the main drag of Beltline Rd. The breakfast bar was also very filling with eggs and bacon, biscuits and gravy!!Genuine Hotels.com guest review
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