No customer service sense.Staff with arrogant approachGenuine Hotels.com guest review
"Will stay again"
I've always enjoyed my stays at Holiday Inn Express and this stay was no different. The climate control of the room was exceptional and the bed was very comfortable. I look forward to my next stay.Genuine Hotels.com guest review
"Love this hotel."
like to stay here often. Wished the pool had been openGenuine Expedia guest review
"Comfortable beds, uncomfortable front desk agents"
I stayed one night and will not do so again, despite the comfort of the room. The front desk/night auditor was extremely rude and discourteous, and I wish to make clear it is SHE with whom I have issue and am thus rating the service as low as possible, however unfair that is to the other employees. Besides her, my experience was okay, the beds were […] very cushy and I had no other complaints. But I will not, unfortunately, be staying at this HI again, and will encourage others not to, either, because of ONE single person. Read moreGenuine Hotels.com guest review
"Good Hotel. Bad Guest Service Experience"
It was a good, clean motel. Beds were firm, but that is a personal thing causing my back to be a bit sore. When we showed up, we asked if the room had two beds. "It has a king and a pullout couch was the answer." When we left for our conference and returned for bed, the couch didn't pull out. When I approached the front desk, they didn't take ownership […] for what they said, nor did anything to smooth over the situation. Only put blame on me. Was disappointed in two workers, but other than that, the motel was good. Read moreGenuine Hotels.com guest review
I enjoyed my stay. The room could have been bigger but it was clean and comfortable. Breakfast was ok. Would have been better if there were different options each morning rather than the same food. The location of my room was over the entrance to the hotel and we were able to hear all of the noise out front, which was annoying. Otherwise it was a nice […] stay. I would stay there again. Read moreGenuine Hotels.com guest review
"love this place"
This is the second time we stayed here. The first time no complaints! This time though the staff wasn't as helpful as they should have been. At breakfast they were out of syrup for pancakes and instead of sending someone for some they staff just said we are out never placed a sign never said anything till people asked. The manager should have gone out […] and got some. The place was really busy. There had been a big event the night before so they should have known it was going to be busy. Read moreGenuine Hotels.com guest review
"great deal great hotel"
Nice place nice staff..always cleanGenuine Hotels.com guest review
"One night stay"
Very well kept and very clean!! Staff was very friendly. Breakfast was well rounded and the eating are was nice. My only complaint is that the nonsmoking floor smelled like smoke in the hall. My room did not smell like smoke, though. I did not rent a car, so walked to restaurants. There were not many fast food options that I saw, and the hotel did not […] list any delivery options. The restaurants nearby were good though! (Chili's, chueys, yummy Indian) Read moreGenuine Hotels.com guest review
"One person can put am damper on the trip"
It was great except a woman that was at the desk late in the evening when my daughter arrived to get her key. My daughter had been volunteering at a local concert so she came in late at night and was treated rather rudely when she came in around 11 pm.Genuine Hotels.com guest review
"Great location, great staff, clean facility !"
We brought our granddaughter to Dallas for her 10 year-old birthday trip. I thought all Holiday Inn Express hotels had indoor pools. She was very disappointed not to get to swim. The ladies called another location and told them our situation and they and allowed her to come swim there. I was so delighted at the fact that they went way above the call […] of duty at both locations to make her birthday special. Will come again. Read moreGenuine Hotels.com guest review
"A good one"
Clean, comfortable, very nice. There are plenty of nice quality restaurants in the vicinity. We will definitely stay there again.Genuine Hotels.com guest review
A very comfortable hotel for the price. Impressive service. Would definitely stay again.Genuine Hotels.com guest review
No complaints!!!!Genuine Hotels.com guest review
Where do I start.... great location, near every type of food, clean and friendly enviroment. Rooms have a luxury feel, staff are extremley professional. To cap it off, the free breakfast is amazing! Will stay everytime I go to Dallas!Genuine Hotels.com guest review
Will stay again..... housekeeping staff was wonderfulGenuine Hotels.com guest review
"Typical Holiday Inn Express - good room"
One night stay, room was a little old, but comfortable.Genuine Expedia guest review
"NOT TO FAR FROM ALL THE CLUBS"
IT WAS BIG AND ROOMY AND EVERYTHING WAS NICE. STAFF WAS THERE FOR EVERYTHING WE ASK FOR AND NO COMPLAINS.Genuine Hotels.com guest review
"Exceptional, personable support."
I arrived weary and late-late one night, and received nothing but great personlized care. Special thanks to Ms. Dalzell. The rooms were very clean, the amenities new, and the bed one of the most comfortable I've stayed in after years of worldwide travel.Genuine Expedia guest review
Booked one room type with Hotels.com, but given a different one. Hotel staff basically said it wasn't their problem or fault.Genuine Hotels.com guest review
Nice and uneventful.Genuine Hotels.com guest review
"Nice hotel close to department store ."
Have a very good night.Genuine Expedia guest review
Was so glad to have a clean room and hot water been to a few hotels that don't have hot water lol it was a nice stay would deff book with them again . Only complaint is not enough vending machines .Genuine Hotels.com guest review
"rude staff, otherwise ok"
The location is fine and the bed was comfortable. The only problem I had was the very rude woman working at the desk. The hotel is locked at night, and when I rang the doorbell to enter and be checked in, she came out of the back, looked at me, and ROLLED HER EYES! Once I got in I told her I had booked a room thru hotels.com and she sighed and said […] a sarcastic "great". It was unbelievably bad customer service, and so blatant- I could hardly believe it. I've never stayed at a Holiday Inn before and I don't think I ever will again. Read moreGenuine Hotels.com guest review
ovreall great night manager gave me a late check out but day shift did not honor it not a big dealGenuine Hotels.com guest review
"did not get what i expected"
I had ask for something special for it was a romantic get away, but d hotel was not informed if this.Genuine Hotels.com guest review
The hotel was very convenient to where I needed to be.....breakfast was nice perk. Having a frig & microwave in the room is wonderful.....Nice large bathrooms. Room was very comfortable and clean...easy access to rooms from outside doors. Would definately stay here next time I am in Dallas. Hotel staff could have been a little friendlier.....assisted […] me when asked but could have been more cheerful. (associate on the evening shift was very nice) Read moreGenuine Expedia guest review
"Comfortable, clean, quiet"
Big room with a very comfortable bed. Nice, safe area, plenty of walking distance restaurants. Would definitely stay again!Genuine Hotels.com guest review
Love the free breakfast!!Genuine Hotels.com guest review
"Keep the family at home!"
We stayed here 2 years ago since we were having a baby shower very close. When we had to travel for my husband's work schedule I chose this hotel bc we'd stayed before and it was a nice stay. This time it wasn't as nice. We're traveling with a toddler, plus staying several days. There was no cart to use to bring in our belongings, it took multiple […] trips in the rain. The Front Desk Agent was very nonchalant, saying people keep them in their rooms. The laundry was a joke. A single wash was $3. Dry was $1. We cloth diaper so it would have taken approx $11 to do just the diapers. But when I called down to check the price, the agent huffed at me, like I was putting her out. We also requested a late check out, again, traveling with a toddler and we had nowhere to stay from noon to 5. I asked for the late check out, she asked how long, I told her 1 or 2 would be great. 1 was the latest without charging me a half day. If I was only going to be given a hour, why bother asking how long? This is a business hotel, it was a Tuesday checkout and I'm sure they're occupancy wasn't over 40%. As a family, we won't be staying here again. Read moreGenuine Expedia guest review
"Comfortable; no frills."
+Room was clean and comfortable. +Complimentary breakfast was good and breakfast area was clean. +Front desk staff was pleasant and very helpful with questions and requests. -Staff was unable to provide more than 1 extra pillow. -Phone in room did not work. -Room was non smoking, but hallway and ventillation system smelled like cig smoke. -Bed was […] very hard and uncomfortable -HVAC was noisy and hard to regulate Read moreGenuine Expedia guest review
"An Okay Hotel"
Don't prepare to be blown away by this hotel, even when expectations are adjusted within it's price range. For starters, the room had a peculiar odor. It wasn't overwhelming, but it was noticeable. Like stale air. Complimentary breakfast was available, though I didn't eat at the hotel. However, the bed was comfortable, and the lady at the front desk […] was polite during check in and checkout. All in all, an adequate stay, though I'll probably look elsewhere when I'm in Dallas again. Room type was the executive King. Bit overpriced given the amenities set forth. Still, not a terrible place. Read moreGenuine Hotels.com guest review
"Front desk was very rude"
Hotel was nice and clean. Hot breakfast was a plus feature. Everything was very good except front desk employees we encounter at 2 different occasions were amazingly unfriendly and rude. I usually don't write hotel reviews but just because I was even surprised at this, I'm writing this review. Maybe that was just Texas way of greeting? Something I dont […] experience in Oregon. Read moreGenuine Expedia guest review
The stay was as expected. Only criticism is that the Hotels.com description included that the TV included pay per view movies and it did not.Genuine Hotels.com guest review
Plan to go backGenuine Hotels.com guest review
World Wide Wait is how to best describe this hotel's internet connection. I travel every week on business across the country and this has to rank as one of the worst signals I have encountered. The cleanliness was average and the paint looked to be "painted"...unfortunately the paint was sticking to the bar of soap when you "pulled" it of the sink.Genuine Hotels.com guest review
"Always a pleasure to stay here"
This was the 3rd stay in 2 years, and each time I had a great room and excellent service. The usual breakfast spread with many typical items, and you can grab a "to go" bag with a bottle of water, apple and granola bar. Once they had hot chocolate chip cookies at bedtime. I like paying $15 more and getting a suite because the sleeping room is a room […] and two closed doors off the hall, which helps with noise reduction. No hotel can fully control noise made by partying guests. The bed and bedding was super soft and comfy. Clean! The mini kitchenette had paper towels, plastic ware and I always use a mini fridge and coffee maker anytime I use a room. Nice water pressure and shower head. Good tv channel selection but the guide doesnt match all the channels, although that might be a recent change by the cable company. The outdoor pool is clean and the laundry room is always handy and clean. Read moreGenuine Hotels.com guest review
"Close to event"
The bathroom was old, dated and dirty. I am 6'7" and the top of the shower enclosure looked like it hadnt been cleaned in years. Black dirt. The food was cold at breakfast and everything when we got there was almost gone and wasnt being replenished. I noticed a lot of the cleaning staff was coming in getting coffee and food...that is probably why there […] was not very much hot food. Wont stay there again. Read moreGenuine Hotels.com guest review
Stayed for four nights and loved it. Centrally located in Addison, a great area with an amazing number of restaurants and sports bars. Hotel was clean, quiet, friendly staff, and reasonably priced.Genuine Expedia guest review
Good breakfast selection!Genuine Hotels.com guest review
"Not kid friendly"
Not only was I there for pleasure but also scouting for my business of booking kids events. Will never bring my kids back here!Genuine Hotels.com guest review
"great stay close to mall and many restaurants"
My daughter and I had a great time, everything thing we had planned to do was close to hotel. The price was also reasonable.Genuine Hotels.com guest review
"Everything you needed and a great location."
Excellent location, and friendly service if you need anything.Genuine Hotels.com guest review
We enjoyed out staying. We travel a lot for soccer tournaments and this Hotel was just perfect for us. and great price.Genuine Hotels.com guest review
"Very nice, clean, excellent helpful staff"
Really nice clean hotel. We arrived late (midnight) and the staff person took a really long time with us helping us with extra towels and sundries we needed. Also told us about some really good restaurants and was generally very helpful. Hotel is well taken care of and had a good breakfast (American style) The only reason I did not give it a five in […] the comfort area is that I would have liked a comfortable chair in the room. In very safe area...lots of good restaurants around it. Read moreGenuine Expedia guest review
"Nice and Clean"
Hotel was very clean. I enjoyed my stay there.Genuine Hotels.com guest review
"Plan to stay again!"
Clean, affordable, great location!Genuine Hotels.com guest review
"Good Value - Lots of Close Restaurants"
The hotel is very clean and breakfast was hot, plentiful and better than most free breakfasts at other hotel chains. Our room was not a suite but had a small fridge, microwave and flat screen TV. There are many restaurants in the area - we walked to one across the street. The pool and outdoor area were also very nice. This is not a smoke free hotel […] so there was an unpleasant cigarette smoke smell on the first floor coming from the air vents, but our room on an upper floor did not have the smoke smell. There was a party in the conference area on the first floor with extremely loud music but we didn't hear it once we were in our room. However, because of the party, many of the parking spaces were filled by non-guests so we had to park in the Staples parking lot behind the hotel. We would stay here again. Read moreGenuine Hotels.com guest review
just a night but very well located, comfort rooms and good serviceGenuine Expedia guest review
"Night Desk Staff"
While I understand that working the late shift might be a bit taxing, your guest who arrives at 1 am is just as tired and wanting to get into the hotel to check in does not deserve an eye roll by any means. You're obvious frustration on how late I was, was absolutely ridiculous. If I haven't prepaid I probably would have found different accommodations […] due to your night staff. Read moreGenuine Hotels.com guest review
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