The staff was very accomodating and extremely hard working. Hotel is located right on the beach. We loved the swim up bar, the clean and spatious room, the location. Fresh, healthy food, mango margaritas and no children!Genuine Expedia guest review
"Excellent Hotel, Awesome Staff, Best Place in PV"
My partner and I have visited this hotel every spring for 3 years in a row and each time we have an absolute blast. This isn't one of the crazy party hotels with drugged out teenagers running around, it's a nice calm place where people with real day jobs can relax and socialize. The staff are great and quickly make friends with the guests, making this […] hotel feel more like you're visiting family (in a good way) rather than in some cold hotel box. The clientele demographic is mixed (gays, old retired couples, Canadian housewives, etc.), which spawns a fun environment where everyone feels extremely comfortable. Again, amazing place. I used to work for a hospitality company and know how difficult it is to create the experience you'll get when at Villa Premiere. Go!!! Read moreGenuine Expedia guest review
"Quiet hotel with ocean front views from all rooms."
Very peaceful and quiet hotel for adults only. Staff was friendly and the rooms were nice and kept clean. Very responsive, as we had very little water coming from the shower and staff responded right away and fixed the problem. Enjoyed our stay and would come back again.Genuine Expedia guest review
"The Hidden Jewel of Puerto Vallarta!"
If you're looking for a truly wonderful hotel with an amazing staff, gourmet food, awesome views of the pacific ocean and mountains, walking distance to the Malecon and Old Town Puerto Vallarta, then hurry and book your next vacation at Villa Premiere Hotal & Spa. You will not be disappointed!!!Genuine Expedia guest review
Food and hotel service was awesome! I will definitely consider this place if I were to visit again. Only negative is our shower head really wasn't working so it was hard to shower. After reporting it they tried fixing twice and problem was the same. They offered another room but the ocean view wasn't the same. Overall, the hotels food , drinks, massages […] and service was excellent. Staff is very attentive and nice. Read moreGenuine Hotels.com guest review
"Internet and WIFI terrible; 4hr planned elec outag"
Mañana, mañana, mañana. Imagine WIFI not working in your room for 90% of your stay. Imagine internet working in the business center periodically, and when it suddenly stops working, you go down to get assistance and all you hear is mañana. The WIFI worked in the lobby …so, it wasn't the service …it was the hotel. FIrst, they tell me they're working […] on it and wait. Then they tell me they'll have the night manager call me in my room. Of course the call never comes. So, I go down to the lobby and they tell me mañana. I offer to reset (or simply turn the router on) the modem or router ..and he tells me he doesn't know where it's at. Mañana. So, mañana comes and I get a note under my door saying the electricity is going to be out for 5 hours during the day! So, climb up and down 7 flights of stairs all day. If you know you're going to need to have the electricity out …why from 1:00 - 5:00pm?? The blank stares when you ask for assistance, the lack of any effort, and the constant "mañana" was terribly frustrating. If you need connectivity to the outside world, or God forbid electricity, or staff who cares …stay away. Read moreGenuine Expedia guest review
"Wonderful hotel on the beach"
My friend and I came for a short vacation and had a great time. All the staff was friendly and helpful, the pool and beach are beautiful. They also have a nice fitness room and spa.Genuine Expedia guest review
"Great Hotel!!! Great Location!!!"
This was the best hotel experience I've ever had!!! The all inclusive plan is the best deal. All the top chef exquisite foods at your finger tips and all the top shelf spirts and beer you can drink. The service was amazing and available anytime we needed them. Even Best, there were no kid's running around, just adults having fun. The location was the […] best. Just on the edge of the Main Street were you can eaily walk to any of the main restaurants and attractions on the board walk. The couples massage that we received on the beach with the ocean waves breaking in the background was just what we needed. We highly recommend!!!!!!!!! Read moreGenuine Hotels.com guest review
Food was fantastic, location was great. Very relaxing and quite. We ordered room service several times and it was delicious and timely. The staff around the pool was very polite and attentive. Overall a great experience and I would certainly go there again.Genuine Expedia guest review
"Nice quiet resort"
This resort is a nice calm spot within the busy city. Being at the resort was nice a quiet and if you want the busy city it is a short walk away (20 steps from the resort). We didn't do all inclusive and we were happy we didn't. Puerta Villarta has so many great restaurants; PiPi's and Tino's were our favorites. The pool staff was amazing and was always […] checking on us, food was great from the pool bar, didn't go to the other two in the resort. This resort is a great getaway if you want a relaxing stay without having to play bingo at the pool and have tequila forced upon you. Just relaxing and extremely pleasant! The city is very safe and we always felt extremely welcome. Great stay for us on our honeymoon! Read moreGenuine Expedia guest review
"Nice boutique close to town"
My wife and I enjoyed a nice 5 nights at Villa Premiere. It was exactly what we needed. Peace and quiet with exceptional service. Everyone went out of their way to make sure our stay was outstanding. The food was exceptional, even room service was exceptional. We also had a couples massage in the spa and at the beach, perfect! If you want a boutique […] feel close to town this is a nice hidden gem. Read moreGenuine Expedia guest review
"This is a very nice hotel, close to th Malecon."
We have stayed at several hotels in PV. I would rate this hotel among the best. We read all the reviews prior to staying here and honestly we had mixed emotions. Below is a summary of our stay. Upon checking in we were met with a glass of champagne and a great massage. As other reviews stated, our room was not ready, however it only took about 15 mins. […] Just as others had noted, we had reserved a king size bed and were told there were no rooms with a king bed...so we settled with the two doubles. The rooms are very clean, a bit dated, but clean. The service is excellent. Everyone that works here tries very hard to please you. Other reviews mentioned small portions of food. They were correct, however the food is excellent. Well prepared and delicious. We did have a few nights when we wanted to exchange money and were told they did not have enough pesos. I had read in several reviews that the Internet did not work well. We did not experience that. The free wifi worked just fine. The chairs at the pool were taken early in the morning, but that happens in every hotel you want the perfect lounge chair, then get up early and reserve it. Otherwise, there are plenty of lounge chairs available on the beach. As I said in the beginning of thi review, all things said, this is a wonderful hotel. People, this is Mexico, not the US. Take a deep breath, slow down and enjoy your vacation. The staff at Villa Premiere will do just that...take care of you. Read moreGenuine Expedia guest review
I hate to give such a great review but I can't help it! From the view to the staff, it was a phenomenal experience! The BEST vacation ever. I love the pool staff Javier and Tony and Luis, the concierge, was so accommodating. I left very sadly but know I will return to Villa year after year and will become a part of the "family" of guests who seem to […] do the same. Read moreGenuine Expedia guest review
"Good first visit"
It is close to the beach and walking distance to much shopping. The room service was mediocre at best. Most days we had very little toilet paper and the last day the electricity was shut off to our room before we checked out at noon. We did the all inclusive which was so nice. Food was good but not much authentic items offered. The staff is very helpful […] and friendly. Read moreGenuine Expedia guest review
"Quiet resort away"
My friend and I had an amazing time at villa premiere. The location was perfect, 10 minute walk into old town either on the street or by beach. The resort was very quiet and relaxing because it is an adult only resort. The only problem we encountered was a loud knocking noise from the building's water reserve tank in the middle of the night. The concierge […] switched our room at 4 am to accommodate us which was nice. The food onsite was really yummy too! I would definitely stay there again. Read moreGenuine Expedia guest review
"Super food and super staff"
Best food I have ever had served by the best staff. Very friendly folks there who put our happiness first and they were great!! Nice beach, clean rooms and comfy accommodations. The staff makes this resort a 5 star destination for us.Genuine Expedia guest review
"Super food and super staff"
Best food I have ever had served by the best staff. Very friendly folks there who put our happiness first and they were great!! Nice beach, clean rooms and comfy accommodations. The staff makes this resort a 5 star destination for us.Genuine Expedia guest review
"Great to get away!"
What a great small place! If you are looking to get away from the hustle and bustle, but still all-inclusive; this is the place. There is a larger resort right next door you can enjoy the nightlife at and enjoy the quiet beach or pool during the day with more personalized attention. It was perfect.Genuine Expedia guest review
A nearly perfect winter getaway. We were treated to champagne and massage upon arrival, followed by beautiful weather and considerate and friendly service the rest of the week. A week at Villa Premiere was an excellent tonic for what has been a long and grinding winter in Minnesota.Genuine Expedia guest review
"Beautiful hotel on the beach!"
My mom and I came here last week and we were pleasantly surprised. Our room was immaculate, very comfortable and we had a beautiful view of the ocean. We were a few steps away from the beach, restaurants and walking distance to the Malecon. The weather was perfect and and we loved the friendliness of the natives. We keep saying it was probably one of […] our best trips ever, relaxing, adventurous and just a lot of fun. Read moreGenuine Expedia guest review
"Where everybody knows your name"
Small, mostly quiet boutique hotel and very close to many shops and fabulous restaurants. The hotel itself has a top notch restaurant which people with or without the all-inclusive can enjoy a meal. The hotel has not received notable room updates for a long time but it still does not detract from having a wonderful stay. Go now because they are turning […] this and it's sister property next door (Buenaventura) into a vacation club. The "club" isn't too bad of a deal. If you love Puerto Vallarta and intend to return, suggest you listen to the Vacation Club sales pitch and view the current Club rooms. Read moreGenuine Expedia guest review
"Great hotel. On the beach and fantastic dining."
Very clean hotel with fabulous staff. We spent a week here and loved every minute of it! The rooms were clean and comfortable with airconditioning. the waiters and bartenders made the excellent food even better. I would recomend this hotel to everyone. They even have free wifi, although it works best on the beach.Genuine Expedia guest review
"Excellent service and great location"
This is a smaller hotel that caters to its patrons. They try hard to make you happy and you feel like you are getting personalized service.Genuine Expedia guest review
"Terrific Staff!! Great location."
We had a great time. Wish we had found the hotel years ago! We will definitely tell our friends.Genuine Expedia guest review
"Close to Everything but wifi sub par"
Beautiful Hotel with a great staff. Perfect location close to town. Wifi in rooms is lacking. Best place for internet is in lobby.Genuine Hotels.com guest review
Response by Villa Premiere Hotel & Spa Thank you for having chosen Villa Premiere Hotel & Spa and for posting your review. we really sorry that you experience an issue with wifi we really looking forward to host you again.
The rooms and condition of hotel was very clean. The food was not that great nor were the drinks. But above all, the service staff was TERRIBLE!!! We didn't get courteous service nor was the staff attentive at all!!Genuine Expedia guest review
Response by Villa Premiere Hotel & Spa We apologize for any inconvenience during your stay with us . At Villa Premiere we treat everybody equally with respect and is very unusual from our part that our staff was not attentive at all. Hopefully you give us another chance to change your mind in the near future.
thiis is the fifth year we stayed at your hotel ,and really enjoy the experience and the staff was wonderfulGenuine Expedia guest review
Response by Villa Premiere Hotel & Spa We are thankful you continually keep staying with us and we looking to see you soon for another sunny vacation.
"We had an excellent stay!"
We had a great time. The staff was excellent and the food was amazing. We were the youngest couple at 25 years old, but we enjoyed the relaxing atmosphere.Genuine Expedia guest review
Response by Villa Premiere Hotel & Spa Thank you very much we are really happy you enjoyed visiting us at Villa Premiere we are known for the rerelaxing atmosphere we provide. We are looking forward to be at your service when you visit us again.
"Some good some bad"
Great view from all rooms. Hotel is dated has not been upgraded looks like for 20 yrs. Internet would only work from balcony. Really only one restaurant and they move it around as to time of day. We ate next door most of time. Booked all inclusive but had to give room number and sign bill every time we ordered food or drinks. They need to get wrist […] bands for all inclusive people. Hotel was clean, room was nice. Refrigerator did not keep beverages cold. They only replace beverages once a day, more beverages cost extra, not my type of all inclusive. Only gave us two beers a day. Be prepared for a 1.5 to 2 hour meal even at breakfast and lunch. Way to much time during the day. Advertise room service 24 hrs a day but called at 5:30 am and at 6:15 am for breakfast and never got anyone to answer phone. Sunsets were great. We saw whales from our room balcony. Like Puerto Vallarta better than Cancun or Playa del Carmen. Read moreGenuine Expedia guest review
"Excellent accommodations and food! Staff perfert!"
Loved the entire stay! The food was yummy. The beach wonderful. Lots of fun walks to romantic center of town.Genuine Expedia guest review
Response by Villa Premiere Hotel & Spa Thank you for posting your comments, We look forward another nice stay! Thank you for your comments about our staff & food.
"Excellent hotel, right on the beach"
This is a great hotel. The staff was outstanding - very friendly and helpful (not "fake-friendly" or snooty). The food was excellent, and very well presented (we tried all their restaurants). Bar service was quick and attentive - we diid not have to wait for someone to check and see if we needed anything.Genuine Expedia guest review
Response by Villa Premiere Hotel & Spa We arew really happy to know you had a nice time and enjoy our facilities & service! Your opinion is very important for future travelers. Thank you very much!
"not as nice as a 4 star should be."
The staff and food is great, however even tho the beach is very nice it is very small and gets crowded, we went all inclusive, which I would not recommend because the menus are pretty limited and they are the same every day, so for dinner I had the same meal 4x in a week, Our television never worked properly, the first day we had one that didnt work […] at all, then the gave us another but it was fuzzy and remote usually didnt work, some days are phones didnt work, we had to call the front desk 2x to get washclothes in the room because housekeeping forgot to provide, the first few days the room was freezing because the termostat was not working, but by 4th day, they put a new one in. The shower head was broken but luckily my husband fixed it, I could go on and on, but I still had a good time. Read moreGenuine Expedia guest review
Response by Villa Premiere Hotel & Spa Thank you for your observations, we are very sorry to hear that you had some inconveniences. Our staff is more than happy to provide you assistance any time you need. We will be working on this issues you mentioned .
Just a quick trip to celebrate my wife's birthday. Arrived Monday and departed on Friday. Very nice property. Attentive, friendly staff. Peaceful and quiet. Lovely views. The only issue was the close proximity of your "neibors" while sitting on the balcony. We would definetly stay there again.Genuine Hotels.com guest review
Response by Villa Premiere Hotel & Spa Thank you for your comment regarding your stay at our resort. It is always nice to have positive feedback from our guests that .We look forward to host you on your house Villa Premiere Hotel & Spa.
"A nice hotel with balconies and a ocean view ."
Greeted with a sparkling wine and back and neck massage. Didn't really care for view from first room so we were promptly moved. Service is what makes this hotel, from the front desk to housekeeping. I have never stayed anywhere where I have enjoyed the staff so much.Genuine Expedia guest review
Response by Villa Premiere Hotel & Spa Villa Premiere Hotel & Spa would like to thank you for your preference. I see that our staff members receive great comments. The tittle says it all, we are so happy to know you had a nice time. We look forward to see you again in your home Villa Premiere.
"Amazing location! Quiet resort and great staff!"
A perfect spot if you want to be close to downtown but far enough away to feel a bit secluded. Small boutique property with a great staff. All inclusive package is the best even if you don't eat every meal there and there are some great local restaurants within walking distance.Genuine Hotels.com guest review
Response by Villa Premiere Hotel & Spa We thank you for your positive feedback I will extend your congratulations to our dedicated saff I am sure they will be satisfied to know your kind consideration for a job well done. It was our pleasure to have you here and would love to host you again on your next trip.
"Last minute trip"
We totally enjoyed our stay. The staff was friendly and courteous. We never heard the word no. The food tasted amazing and was like art. The presentation was as appealing as the taste. This is a very quiet and laid back hotel. The staff is always available but not obtrusive. We will return. No doubt.Genuine Expedia guest review
Response by Villa Premiere Hotel & Spa We cannot thank you enough for writing such a lovely review it’s so good to read you had an excellent time and you enjoyed the food and atmosphere .on behalf of all the family Villa Premiere Hotel & Spa. We look forward to host you again when you need a relaxing time in the beautiful Puerto Vallarta.
"Nice facility & staff. Private and quiet."
Unbeknownst to us, we were subjected to an intense sales pitch to buy membership in vacation club. Once that was over we were left alone and all was pleasant.Genuine Expedia guest review
Response by Villa Premiere Hotel & Spa Thank you for taking the time in posting how your nice review about how was your stay at Villa Premiere Hotel & Spa. We are pleased that we had the accommodations, the food, and that the service that you received was good .We highly appreciate your comments, and we look forward to another great experience in your home away from home.
"Paradise. We had the most relaxing vacation."
The staff was the best, the food to die for. So gourmet!!! Did not want to come home. Javier at the pool is by far their best employee. He took such good care of us. We are planning our next visit.Genuine Expedia guest review
Response by Villa Premiere Hotel & Spa We appreciate very much your nice comment. We are very proud to have a member as Javier in our team, he is definitively one of our jewels. Thank you again, and remember that Villa Premiere Hotel & Spa is always happy to receive you.
"Comfortable, convenient hotel"
My husband and I stayed in Hotel Premiere and found it to be clean, comfortable and conveniently located. It's just a 10 to 15 minute walk to the Malecon - the ocean front walk in downtown Puerta Vallarta. They greeted us with complimentary champagne (or juice) and a short shoulder & arm massage. No kids allowed, which worked for us! All the rooms have […] ocean views and ours was large with a very comfortable bed and nice bathroom. It was very clean with pretty linens on the bed. The pool is long enough to take a few laps in, which is rare, and there are plenty of lounge chairs next to it and closer to the beach. The restaurant is open-air and quite good. I had one of my favorites, chilaquiles, for breakfast and it was delicious. My husband had a smoked Dorado burrito for lunch that was fabulous. We would definitely stay there again. Read moreGenuine Expedia guest review
Response by Villa Premiere Hotel & Spa Villa Premiere Hotel & Spa Located right on the downtown area of Puerto Vallarta, just a few minutes´ walk from the rich culture and traditional architecture .Greetings from all the members of the staff! It pleases me very much to know that you enjoyed your stay with us and you found the facilities convenient for you. We look forward your next visit.
"Excellent dining at nice 80 Room Hotel on beach"
Dining was very good, though pool side drinks were watered down. Rooms are on small side but pleasant. Hotel is very nicely located at one end of beach, and only two blocks from the Old City/Romantic Zone. Staff is very friendly and helpful. We did the All Inclusive--which felt like a fair deal--which does include tips, but we found it both fair-minded […] and welcome to tip an extra 10-15%. We'd stay here again. Read moreGenuine Expedia guest review
The room had nice view of the ocean. The staffs were nice but the service was VERY slow. The shower had mold. The sheets and pillowcases had stains on them. They didn't smell or feel fresh. Some of the towels had stains as well. The room smelled somewhat like urine... We went to the front desk to get some change but they told us they ran out of change... Overall, […] we were very disappointed. Read moreGenuine Expedia guest review
Villa Premier is a small but quaint hotel. All rooms are ocean front which we really liked. The staff was friendly, but the service at both the bars and restaurants was very slow. Food at all the restaurants was a la carte and was all very good. I recommend getting the all inclusive plan, it was well worth the extra money.Genuine Expedia guest review
"wonderful, fabulous, will be back"
Everything about this hotel was as good or BETTER than it looks online. I took my 20 year old son and we hace two rooms: one on the second floor and one on the 7th. When we arrived, we were greeted with a glass of (good) champagne and a back massaage (while they put the assigned pillows and aromatherapy in our rooms). The service was wonderful, the […] beds terrific, the soaking tub is huge, my room must have been about 600 square feet (my son's was up higher and it was smaller). The FOOD WAS BEYOND GREAT. i travel alot and it was truly "five star". Our Saturday dinner with without a menu and was a fabulous five course meal (the soups were beyond belief...the entire week). Every dish was a work of art with small portions that worked for me. My son fell in love with the crepes, flank steak and club sandwich. One night, he ordered room service and they forgot the two glasses of champagne that he ordered and they brough back FOUR (french champagne too). The pools were intimate, the drinks were great, there was no fighting for pool space. Enjoyed not constantly getting "hit up" for a timeshare pitch. We saved a TON of money by going with all-inclusive as we rarely ventured out of the property as the meals/drinks/ambiance was terrific. We will be back this year but this time bringing lots of friends. Lovely, great location, quiet, sophisticated, and the value outstanding. Read moreGenuine Expedia guest review
"nice hotel. all rooms are ocean front."
Personal was really nice. Hotel is very comfortable. Not too far from downtown. Lots of nice little restaurants around. Beautiful boutique hotel for people like me who does not like the huge Sheraton/Hilton type.Genuine Expedia guest review
"Definitely NOT the Luxury Hotel We Expected"
We arrived at the hotel 2 hrs after check-in but they made us wait for over 15 minutes before taking us to our room. They wouldn't just give us a key to the room, insisting a staff member had to take us. The one guy working was going back & forth with various parties checking in. When he finally brought us to our room, it had two double beds even though […] we booked a King. We refused the room, went back to the front desk & asked for the king bed we requested. They told us that they didn't have any but that one would become available the next day. This is NOT a luxury hotel. I've stayed at 3 & 4 star chain hotels in the States that are more "luxurious" than this place. A true luxury hotel has a water purification system running through the hotel, WiFi THAT WORKS and offers nice bedding/sheets/towels and they're changed out if they get dirty or soiled. Not here. When you bill yourself as a luxury hotel, charge what they do & don't deliver, it's a rip off. It's a smaller, clean property & the staff are affable enough, though ineffective at customer service. The spa services are mediocre. I had a decent deep tissue massage but a **painful** and poor quality mani & pedi. The spa is small, noisy and unrelaxing. The location is too far north from all of the great restaurants, bars, art galleries and everything that's happening. It is not the luxury hotel haven that would warrant the inconvenient location or the exhorbirant price we paid. Very disappointing experience, overall. Read moreGenuine Hotels.com guest review
"Great location but not worth the money"
We stayed at the Villa Premiere for 7 nights over the Christmas holiday. The location is great--right on the beach--and it's relatively quiet with a very nice pool area. Overall, it was a pleasant experience, but the quality of the hotel definitely does not measure up to the price or 5 star rating. For instance, the first night there we did not have […] any hot water (but they fixed that the next day). The handle used to flush the toilet fell off the tank, but we screwed it back in. The TV remote wasn't working, but we never got a replacement despite 4 reminders on our part. When you lowered the shade on one of the windows, it came crashing down and could not be raised using the controls; that was never fixed during our stay. We ran out of of soap because the maid forgot to leave an extra bar and had to track her down get more. Likewise, the maid forgot to replace the hand towels one day. In terms of service, we ordered a poolside snack, but it took over an hour to arrive. Worst of all, we asked the concierge to make a reservation at a popular restaurant in town. She failed to do so, then recommended what turned out to be a disappointing restaurant instead. We don't usually fall for what I'm sure is a kickback arrangement, but we did this time because we wanted to believe that this hotel was above this sort of practice, which was clearly not the case as it turned out. We would not return to this hotel. Read moreGenuine Expedia guest review
Best food ever, could not how great it was, and go for all inclusive, with 24 hour room service included.Genuine Expedia guest review
"Fantastic hotel with great pool area and beach."
We celebrated our 10th Anniversary with 10 days at Villa Premiere. We loved the fact that it was quiet, with a very relaxing atmosphere. It was also very close to the Malecon so we could walk to restaurants, shopping and night life if we wanted to. We loved the service and the fact that if we wanted a 5 course meal we could get it, if we wanted to stay […] in our room or at the pool and order room service or food we could get it. Everyone was VERY accomodating. Read moreGenuine Expedia guest review
great location and staff is generally helpful. If you do not get to the pool early getting a spot is not always easy. Staff could be more helpful that way. We usually do not get meals at the hotel because we love the local restaurants and like to walk to town. Often tourists take taxis because they do not walk enough. Fitness center is great.Genuine Expedia guest review
"Broken lock on door, broken safe"
We were very disappointed with the condition of our room, both the lock to the balcony door and the safe were broken. It took four trips to the front desk and speaking to a manager before the lock was repaired and it broke again a few hours later. Management was very unresponsive. On the positive side, the room was very quiet and clean, the balcony […] was nice, and the grounds were well maintained. I also loved the location, it was easy to walk to restaurants and the grocery store. Read moreGenuine Hotels.com guest review
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