Our experience at the hotel was a good one, we were always greeted nicely and with a smile, our room was always clean and the organized, our stuff was respected and never messed with. we were offered good breakfast.Genuine Expedia guest review
"decent place to stay"
close to the airport, and not too difficult to get into downtown dallas via bus and then train. Staff extremely helpful with everything and all in all very good value. Large rooms which were well equiped and a decent breakfast. There was not much to do around the hotel, but that is the price you pay for being conviently located near the airport.Genuine Hotels.com guest review
"Not a good experience"
I would never recommend this hotel to anyone, nor would I ever book there again. We booked a room with a queen bed and a sofa sleeper. The springs on the sofa sleeper were broken and the bed not usable. We were shown 2 other rooms in an effort to try to accommodate us. The Jacuzzi room smelled strongly of cat urine, the third room we were shown had […] yellow stained sheets, the mattress cover had long black hairs and cigarette burns, and the mattress appeared to have bed bugs! That's when we decided to request a refund and find another hotel. Read moreGenuine Hotels.com guest review
We were there maybe 6 hrs. Was ok,clean and quite. Was close to airport so we could get there quickly.Genuine Expedia guest review
The staff were very pleasant and helpful with directions.. The hotel was pretty much what we expected for a no frills hotel. We were there for four nights and traveled every morning into Dallas to the convention center, when we returned, our room we found it clean and new bedding on the bed. The breakfast was adequate.Genuine Hotels.com guest review
"Hotel Near the American Airlines Center"
Check in was smooth.. but upon entering it felt very hot-- the room was dirty--- we found hair on the pull out couch which was so gross, the latch on our door was broken so we didn't feel safe to sleep at night----We asked for an extra pillow and blanket there weren't any.... Just very dirty overall-- Staff was not aware of the area so we couldn't ask […] how to get to locations..... Read moreGenuine Expedia guest review
Nice overnight stayGenuine Hotels.com guest review
"Nice for the price u pay"
The rooms are decent but the staff doesn't under stand English wellGenuine Expedia guest review
The stay was not bad. Staff was friendly. The hotel need some repairs. The bath tub drain was very slow (make sure you have shower shoes). Bed were comfortable. Need bigger and better towels. The kids enjoyed the waffle maker. Milk was warm, and a toaster would be nice, so you can toast your bagel or toast. Other than that the stay was not bad.Genuine Hotels.com guest review
I think you get what you pay for here. Don't be fooled by the pictures like I was. The room is clean, the bed was comfortable, and it gets the job done, but it was also an older and muggy building. I was travelling alone and the staff was good with me, so I had no complaints with the room, but I wouldn't have wanted to bring someone I was trying to […] impress here. Read moreGenuine Hotels.com guest review
"cheap is never better"
The web picture was nothing like the hoel or hotel room,very poor quality would never stay or recommend this hotel.Genuine Expedia guest review
Its a very good & simple hotel for people that wont be there very much but that need a comfy, clean, quiet place to stay. Lots of restaurants, Walmart, Home Depot, Mall, etc... located 1/2mi or less from hotel.Genuine Hotels.com guest review
"The worst hotel ever"
The service at this place is horrible, I asked for bedding for the pullout sofa upon my arrival at the hotel around 5pm, but then after leaving for hours and returning we found that there were still no sheets on the pullout sofa, so my friend had to share the queen bed with me that night, and the next because they hadn't arrived a full 48 hrs later. […] We had an ironing board but no iron, which we called and asked specifically for the first day, never got that either. we were in town to work, and all we wanted was our own beds and a good nights sleep but apparently that was too much to ask. finally I couldn't take it any longer and left, also I forgot something there and we called the next day about it, the woman that answered said she found the item, so we stop by after work to get it, this guy behind the counter looks for 20 mins for it, then comes back and says oh he remembered that he had cleaned the room we stayed in personally and that it wasnt there and I'm like what? We called earlier and yall said you had it, how is it not here and where did it go? This man never apologized at any point in the entire time I was there, and now wants to charge me an insane amount of money per night. Save yourself an enormous headache and DO NOT STAY HERE, oh almost forgot the disgusting stains on the toilet, didn't even want to sit on it it looked so gross, and i really wish I could upload the pic that I took of them so you could see... Read moreGenuine Hotels.com guest review
I wouldnt recommend a room on the frist level, too much noiseGenuine Expedia guest review
Can't beat the price. The Internet only works half the time.Genuine Hotels.com guest review
"Flight out of DFW"
Had booked two queen beds and was advised on arrival I was "upgraded to a suite" which meant a single queen and metal back-breaking bar across a foam-padded sofa... Totally unacceptable.Genuine Hotels.com guest review
"need to be updated but really ok for a night"
we stayed one night and are planning on staying again because it's close to my child if something happenedGenuine Expedia guest review
"an ok place"
Twas just ok....nice area n easy accessGenuine Hotels.com guest review
I was pleasantly surprised to find that my room was so nice and up-to-date for a hotel at this price point. The location is centrally located to Dallas/Ft Worth. I will be staying here again in the future!Genuine Hotels.com guest review
Nice room, close to airport, walmart, ihop, apple bees n moreGenuine Hotels.com guest review
"Convenient location but disappointed in amenities"
Hotel was convenient (near the airport) but is currently undergoing some renovation. One of the draws was the offer of a free breakfast, but it didn't start until 6:30 AM and I had to check out prior to that.Genuine Hotels.com guest review
Comfy beds. Tiny breakfast area, though.Genuine Hotels.com guest review
This hotel was not that bad but the first day I stay their they had no hot water and they fixed it till the next dayGenuine Hotels.com guest review
no hot water!Genuine Hotels.com guest review
"Microtel never again"
The staff were nice but the hotel was not kept up well. The picture of the hotel looked bigger than it was and the picture of the room I booked was not the one I got. The free breakfast was small in what you got to pick from to small. There was something wrong with our tv and there was brown like stuff covering the bathroom counter to hold it together. […] The staff were so friendly though. Read moreGenuine Expedia guest review
OkGenuine Hotels.com guest review
"Good Hotel for a good rate"
Good rates, near airport & downtown. Friendly staff, clean rooms and a good breakfastGenuine Hotels.com guest review
My only complaints - the sink drain was really smelly - must have bacteria growing down in that pipe - and the adjustment worked in reverse and I was dumb and took a wash cloth bath because I didnt figure it out the first night.Genuine Hotels.com guest review
"Very close to airport"
I was on an interview from out of state and my flight out was very early in the morning so I opted to stay the night before nearby so as not to miss my flight. There was good food in the vicinity and breakfast before I headed to the airport. Would stay here again if in a similar situation.Genuine Hotels.com guest review
Upon arrival, the hotel lied to me that hotels.com sent them the wrong info about my reservations being a smoking room, but did not help me to get the 800 phone number so I could resolve the issue. Their wifi did not work, and therefore could not look up the number myself. We ended up taking the smoking room and kept on bugging them for the non-smoking […] room that I original booked for. Finally they gave us that for the next night after getting in touch with hotels.com customer service. SHAME ON YOU MICROTEL INN!!!!!!!!!! Read moreGenuine Hotels.com guest review
"Close to Sights but Terrible Hotel"
There is no fitness room, even though all of the websites say there is one in the hotel. The breakfast is very limited. The rooms are clean but not spotless.Genuine Hotels.com guest review
Way better than i expect! I love this place!Genuine Hotels.com guest review
In town for supercross race ,good location to airport and resturants.Genuine Hotels.com guest review
Pros: The location was great! Customer Service was great! Cheap!! Cons: The hallways stink, the rooms need to be updated. Ultimately, you get what you pay for...my experience was not bad, but could have been better...I would stay here again..Genuine Hotels.com guest review
I made the reservation 12/12/12 for a stay on Jan.16, 2013. When I got in, the front desk gave me a smoking room even if reservation says non-smoking. He claimed Expedia made the error and that they are fully booked. I have allergy to cigarette smell and aggravates my sinus. I called expedia and the lady told me they reserved a non-smoking room for […] me. She spoke to the front desk and was told the reason I was given a smoking room is because the hotel was fully booked. I booked my room more than a month ago and on the site non-smoking is available. I also checked the Microtel website 2 weeks before check in and non-smoking is available. In the late night when I was already unpacked, they moved me to a jacuzzi room with the remote control not working. The guy said maintenance will work on it the following day.The following day when I was preparing to pick up a friend, I was told I will be moved to a non-smoking room. I had to repack and rush so that I can pick up my friend on time. They advertised they provide shuttle to the airport but I was told they stopped it and insisted the website did not have it. I would not reserve this room if there is no free shuttle to the airport which is about 5 miles but $20 in cab which I spent because of this misrepresentation. On top of the lies, the day person told me the original room I was supposed to have had issues. The last room I got moved to had 2 lights that did work but got fixed after I complained. Very disappointing experience. Read moreGenuine Expedia guest review
The room was not cleaned properly. No toilet paper, remote did not work, the door could not be closed from outside had to turn handle from inside to close door when leaving. There were 3 used bath soaps in the shower. We checked out after just 1 night and went to another hotel. Would never stay there again. Hopefully my money would be refunded. I had […] to go to front desk to ask for toilet paper. Read moreGenuine Hotels.com guest review
"My Stay at Microtel"
We stayed at this hotel Dec. 2012, the hotel furniture, bathroom fixtures and carpet are in poor condition and outdated. The bathroom floor tile was cracked in several places. The tube facet did not work properly, I had to rotate it several times to get water to a comfortable temperature. Also the towels were dingy, I am sure they they were washed, […] but they just did not have that crisp and fresh appearance. The room and common areas were stuffy(did not smell very good). I used the stairs one day, and they were filthy, with trash, leaves and other rubbish on the stairs. All and all I guess you get what you pay for, it was a place to lay my head at night. Read moreGenuine Hotels.com guest review
Enjoyed my 3 night stay. Close to the Highway & all Restuarants.Genuine Expedia guest review
"do not recommend"
I read reviews about the hotel but booked so far in advance that I would lose the payment on the hotel to move to another one and it was only for one night. When my daughter and I arrived, it was around 3:30 and the entrance and lobby was very clean but with an over abundance of air freshener and detergent smell/odor. I booked a queen with a sleeper […] sofa. I opened up the sleeper sofa and the mattress was held on by two plastic grocery bags and then the mattress was extremely soiled...it looked horrible. The queen bed was fine. But I walked into the bathroom only to notice a cockroach by the toilet surprised by the light. I killed it with my shoe as it was the smaller kind of roach but knew if we were spending the night that I wasn't putting any clothes in the dresser...they stayed in our bags sitting on the ledge by the window. When it was time to go to bed, we both slept on the queen...there was no way I nor my daughter was going to be on that sofabed. Read moreGenuine Expedia guest review
"Don't go here!"
My overall experience was Dreadful! From check in to check out, the level of unprofessionalism from the employees, appearance and cleanliness of the rooms and the property was a disaster. The pictures on the website are very misleading and need to be updated.Genuine Expedia guest review
"terrible experience just awful"
this was by far the worst hotel i have ever stayed in first of all the room we had was not at all like the picture on the site. the room was filthy and there was no coffee pot in the room the hotel was extremly hard to find. We checked in and when we got off the elevator the whole hall way smelt like pot someone was smoking dope in the room probably […] explains why the window was open at the end of the hall. My 12 year old daughter was with us we were visiting my older daughter for thanksgiving and was not wating to put them out . The bed was very uncoftable and after a 8 hr drive was hoping to get a good night sleep.the pillows where so small that your head would bearly fit on it. Then it had a sleeper sofa in the room and there was paint all over the cusions and no linen for it the bath room was filthy we had to take a shower at my daughters house. Only one table for breakfast with three chairs for breakfast and the breakfast was awful we wound up going to Jack in the box. I expected a hotel with the windham name to be better this hotel is very run down probably because of the clientel it is attracting. We where going to stay another night so we didnt have to drive straight from all that big meal and my daughter made us stay at her house . Found it to be a very scary hotel to say at will never stay there again I usally dont write reviews but this one i felt obligated to. Read moreGenuine Hotels.com guest review
We reserved a double room and they had none available when we got there. The sofa bed was not comfortable at all. The rooms on both sides of us were very noisy - front desk said they were the "problem rooms". There was no information in the room so we had to call to ask about ice and breakfast. Low quality towels, as well.Genuine Hotels.com guest review
"Very poor service"
Very slow internet; during my stay, they cleaned my room but never left me any towels AND never brought me any towels when requested.Genuine Hotels.com guest review
"Relaxing and close to airport and anything else"
Hotel, staff were great, quiet for location of hotel. Wasn't expecting a fridge or micro in room supposedly only on request for extra money it was a nice feature to have since we stayed two days. Wound recommend hotel to anyone. Price was great too.Genuine Hotels.com guest review
"Lacking in amenities!"
The service was minimal. Not enough towels . No coffee maker in room. Breakfast very skimpy and coffee either out or not ready. Leaky ice bucket with no liner.Genuine Expedia guest review
"Good bang for your buck"
The location was excellent and exactly where we needed to be to make our meetings on time.Genuine Hotels.com guest review
"close to all must-see sights"
very good experience. I'm recommend this hotel.Genuine Hotels.com guest review
Great hotel for the price.. I would stay again if I was in the area.Genuine Hotels.com guest review
"Avoid if you can"
Overall, disappointing. Only goo d things are price and proximity to airports.Genuine Expedia guest review
"Ok for the price."
The room was much bigger then I expected it to be for the price it was. It was an ok stay. The room service sucked. My room went two days without being cleaned because the maids supposedly left at 3pm and I was still in my room sleep. The room wasn't completely clean to start of. The location was weird due to it being tucked in a corner off the freeway. […] Would I stay there again? eh maybe . Probably not. Read moreGenuine Hotels.com guest review
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