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  • Park Royal Acapulco - All Inclusive
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1 room,  2 adults 
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Room 1:

Park Royal Acapulco - All Inclusive - Acapulco

16.83231, -99.85839
3.5 stars
Av. Costera Guitarrón, No. 110, Fracc. Playa Guitarrón, Acapulco, 39880 Mexico ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $219 $153
available on 05/26/13
Price Match Guarantee
3.2 24 5

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    Landmarks near Park Royal Acapulco - All Inclusive

    • Capilla de la Paz (Chapel of Peace) Hotels - Acapulco 1200 yards
    • Playa Icacos Hotels - Acapulco 1200 yards
    • Jardin Botanico de Acapulco (Botanical Gardens of Acapulco) Hotels - Acapulco 1300 yards
    • Naval History Museum Hotels - Acapulco 1.2 miles
    • Casa de la Cultura Hotels - Acapulco 1.2 miles
    • All landmarks in Acapulco

    Nearest hotels to Park Royal Acapulco - All Inclusive

    • Park Royal Acapulco All Inclusive
      3.5 stars
      25 yards from Park Royal Acapulco - All Inclusive - Acapulco
    • CONDOS AND VILLAS WORLDWIDE
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    • Las Brisas Acapulco
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    • Grand Hotel Acapulco
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    • El Hotelito
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      1.0 mile from Park Royal Acapulco - All Inclusive - Acapulco

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      The Acapulco Crowne Plaza is an excellent place to stay. Right on the beach, very close to many very good places to eat. Shopping if you like, we did not go for the shops. Water activies right there on the beach. The hotel is in a perfect place to enjoy Acapulco. Dave

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    Overview of Park Royal Acapulco - All Inclusive - Acapulco

    Location.
    Spread over a green hillside with a winding river and a private beach, the Park Royal Acapulco - All Inclusive provides resort accommodations overlooking Acapulco Bay, Mexico. Within a five-minute drive from the hotel are the CICI Water Park, Club de Golf Acapulco, and the Centro de Convenciones. Acapulco city center is 15 minutes away.

    Property Features.
    The hotel features three restaurants and three bars: El Pescador serves lunch with views of the beach and ocean; Bahia, in the hotel lobby, offers Mexican and international cuisine; and La Trattoria features Italian cuisine and views of the Acapulco Bay. The Lobby Bar features sunset views, cocktails and coffee drinks, while both La Langosta and La Margarita bars are located poolside. All buffet and à la carte meals are included in the room rates under the All-Inclusive plan.

    The hotel has two pools and a private beach for swimming and sunning. A daily activities program includes aqua-aerobics, beach walks, scuba demonstrations, snorkel lessons, cooking lessons, karaoke nights, water polo, use of kayaks and pedal boats, and beach soccer. The hotel also holds casino nights and disco nights. Special games and contests are available for children 6 to 12 years of age. Babysitting is also available for a surcharge. Guests can enjoy complimentary wired Internet access on the property and rent computers. Although on-site activities are complimentary, equipment rental may include a surcharge. A convenience store is also available.

    This hotel purifies its water.

    Guestrooms.
    Located on the south shore of Acapulco Bay, this oceanfront hotel provides 218 rooms in 13 villa-style buildings. A tram operates between the lobby and guest accommodations. All rooms have balconies with views of the mountains or ocean. Amenities include 27-inch flat panel TVs, air conditioning, marble floors, in-room safes and direct-dial telephones.

    Image of Park Royal Acapulco - All Inclusive, Acapulco
    3.2 out of 5 Good (24 reviews)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    AMAZING!!! Staff even if they all didn't speak English they were friendly and nice. Rooms were clean and food was good. Each night there was a different... selection so you don't eat same things. Hotel was secluded with police access entry away from everyone! Cannot say one bad thing want to go back to Alcapulco just becuase of hotel!!!! Don't let another review scare you this hotel was the best ever hotel and I travel all the time! by Queen B  from Houston, TX, USA on 02/19/13

    Enter dates to check prices

    Hotel Info: ‎1-866-539-8117‎
    from $153
    Nights
    0
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    Non Refundable Deluxe With Balcony

    Deluxe with Balcony

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • Pets not allowed
    • Minimum check-in age is: 18
    • Check-out time is: noon
    • Check-in time starts at: 3 PM
    • Caters to families
    • Caters to groups
    • Noise-free rooms not guaranteed
    • American Express
    • MasterCard
    • Visa

    • Reservations are required for massage services. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
    • A resort fee is included in the total price displayed.
    • All guests staying in hotel guestrooms must be registered with the hotel.

    Amenities

    • General
    • Designated smoking areas
    • Elevator/lift
    • Garden
    • Gift shops or newsstand
    • Number of buildings/towers - 13
    • On private beach
    • Patio
    • Poolside bar
    • Swimming pool - children's
    • Swim-up bar
    • See more facilities
      • 24-hour business center
      • Air-conditioned public areas
      • Babysitting or childcare (surcharge)
      • Bar/lounge
      • Conference center
      • Designated smoking areas (fines apply)
      • Free Wi-Fi
      • Free wired high-speed Internet
      • Grocery/convenience store
      • Number of floors - 4
      • Number of outdoor pools - 2
      • Number of restaurants - 3
      • Total number of rooms - 218
      • Valet parking (surcharge)
      • Year Built 1984
    • Rooms (all rooms include)
    • Blackout drapes/curtains
    • Complimentary toiletries
    • Cribs/infant beds available
    • Desk
    • Electronic/magnetic keys
    • In-room childcare (surcharge)
    • In-room safe
    • Iron/ironing board (on request)
    • Rollaway/extra beds available
    • Window opens
    • See more room details
      • Air conditioning
      • Balcony
      • Cable TV service
      • Climate control
      • Daily housekeeping
      • Flat-panel TV
      • Garden view
      • Hair dryer
      • Makeup/shaving mirror
      • Mountain view
      • Partial ocean view
      • Phone
      • Pool view
      • Turndown service (on request)
      • Wake-up calls
    • Services
    • Multilingual staff
    • Parking (surcharge)
    • Porter/bellhop
    • Sauna
    • Security guard
    • Steam room
    • Supervised childcare/activities
    • Tour assistance
    • Valet parking
    • Wedding services
    • View more services
      • Children's club
      • Currency exchange
      • Doorman/doorwoman
      • Free breakfast
      • Health club
    • Business & Event
    • 24-hour front desk
    • Business services
    • Computer rental
    • Dry cleaning/laundry service
    • Event catering
    • Accessibility Features

    This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.

    Dining

    The majority of meals and beverages, plus all gratuities, at the following restaurants, snack spots, and bars are included in the room rate for this resort (scroll up to the All-Inclusive Details section for more information).
    El Pescador - Open-air, ocean-view dining near the main pool. Buffet and à la carte service. Ceviches, salads, grilled items, and the catch-of-the-day. Daily lunch; seasonal breakfast.

    Bahia - Located one floor above the lobby, with ocean views. Buffet service, including Mexican and international cuisine. Daily breakfast and dinner.

    La Trattoria Restaurant - Views of Acapulco Bay. Indoor and outdoor dining. À la carte Italian cuisine. Nightly dinner.

    Lobby Bar - Views of Acapulco Bay. Cocktails and coffee drinks. Open late morning to late evening.

    Jardin del Mar - Outdoor snack bar. Burgers, hot dogs, nachos, and other light fare. Open late morning to early evening.


    La Langosta Bar is a swim-up bar at the main pool, and La Margarita Bar is adjacent to the second pool. Both bars serve drinks only, from late morning to early evening.

    Recreation

    The majority of recreational activities and facilities described below are included in the room rate for this resort (scroll up to the All-Inclusive details section for more information).

    Park Royal Acapulco - All Inclusive offers a secluded beach for swimming and sunning, in addition to two outdoor pools, one with a children's section. A complimentary daily activities program includes aquaerobics, beach walks, scuba demonstrations, snorkeling lessons, cooking lessons, karaoke nights, water polo, boogie board races, and beach soccer. A children's club for ages 5–10 is complimentary, while children under 5 may attend if accompanied by an adult.

    A wealth of water activities, including snorkeling, scuba diving, personal watercraft, boating, and fishing, can be arranged at additional charge. Water-sports rentals are available from an independently operated company on the hotel's beach. The hotel spa features a fitness center with cardio equipment, free weights, and a yoga/Pilates mat (surcharge). Guests receive discounts at the Acapulco Golf Course, a five-minute drive from the hotel.

    The recreational activities listed below are available either on site or near this Acapulco, Mexico hotel; fees may apply.


    • Aerobics on site
    • Bicycle rentals nearby
    • Fishing nearby
    • Golfing nearby
    • Hiking/biking trails nearby
    • Horse riding/rental nearby
    • Motor boating nearby
    • Mountain biking nearby
    • Rowboats nearby
    • Running track/path nearby
    • Sailing nearby
    • Scuba diving nearby
    • Snorkeling on site
    • Surfing/boogie boarding on site
    • Swimming on site
    • Tennis nearby
    • Volleyball on site
    • Water skiing nearby
    • Windsurfing nearby

    Notification and fees

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.


    • Fee for high-speed Internet (wired) in business center: USD 3 (for 30 minutes, rates may vary)
    • Valet parking fee: USD 3 per day
    • Babysitting/childcare fee: USD 20 per hour, per child
    • In-room safe fee: USD 1 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in Acapulco, Mexico
      of
    16.83231, -99.85839
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    Nearby Activities & Points of Interest

    0.50 - 1.0 mi

    • Capilla de la Paz (Chapel of Peace) - 1200 yards
    • Playa Icacos - 1200 yards
    • Jardin Botanico de Acapulco (Botanical Gardens of Acapulco) - 1300 yards
    • Las Brisas - 1400 yards

    1.0 - 3.0 mi

    • Naval History Museum - 1.2 miles
    • Casa de la Cultura - 1.2 miles
    • CiCi Acapulco Magico - 1.2 miles
    • Playa Tamarindos - 1.3 miles
    • Acapulco Convention Center - 1.6 miles
    • Zona Dorada - 1.7 miles

    3.0+ mi

    • Acapulco General Juan N. Alvarez Intl. Airport (ACA) - 8.4 miles
    All hotels in Acapulco, Mexico
    Reviews
    • All (24)
    • Business (1)
    • Romance (0)
    • Family (5)
    • Friends (0)
    • Other (18)
    3.2 / 5
    Good

    Score breakdown (from 24 reviews)

    • 5.0
      (4)
    • 4.0
      (8)
    • 3.0
      (4)
    • 2.0
      (4)
    • 1.0
      (4)

    Average rating for:

    • Cleanliness
      4.1
    • Service
      3.6
    • Comfort
      3.5
    • Condition
      3.8

    Reviews: Overall

    Park Royal Acapulco - All Inclusive - Acapulco
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night family trip in Apr 2013
    A Traveller
    US

    Park Royal Acapulco - All Inclusive - Acapulco
    5.0 / 5
    Outstanding
    "Great for couple get away or family vacation!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    AMAZING!!! Staff even if they all didn't speak English they were friendly and nice. Rooms were clean and food was good. Each night there was a different selection so you don't eat same things. Hotel was secluded with police access entry away from everyone! Cannot say one bad thing want to go back to Alcapulco just becuase of hotel!!!! Don't let another […] review scare you this hotel was the best ever hotel and I travel all the time! Read more
    Genuine Expedia guest review
    Other trip
    Feb 19, 2013
    Queen B
    US

    Park Royal Acapulco - All Inclusive - Acapulco
    4.0 / 5
    Excellent
    "Very Nice Hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      5.0
    THE Hotel was nice and everyone was friendly. The hotel was also very clean. The food was okay but I really had my heart set on some good Mexican food.....and it just wasn't as good as I expected. The beds were hard but not really much to complain about with that. Not to many Americans there.
    Genuine Expedia guest review
    Other trip
    Mar 16, 2012
    Vicky
    US

    Park Royal Acapulco - All Inclusive - Acapulco
    4.0 / 5
    Excellent
    "Beautiful view of the bay"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Nice hotel overall. Definitely worth the price. Great service.
    Genuine Expedia guest review
    Other trip
    Aug 25, 2011
    A Traveller
    US

    Park Royal Acapulco - All Inclusive - Acapulco
    1.0 / 5
    Poor
    "A VERY BAD OPTION"

    • Cleanliness
      3.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      2.0
    It was less than I expected, service is not good and the hotel is uncomfortable and tired because it is in a hill, and you need go down to the beach and go up to your room. Meal are not bad but not too good. I don´t really like this.There are many better options to stay.
    Genuine Expedia guest review
    Other trip
    Aug 23, 2011
    ALFRED
    US

    Park Royal Acapulco - All Inclusive - Acapulco
    4.0 / 5
    Excellent
    "Good Hotel"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Everything was OK. Hotel needs more room for parking car and not to charge for it.
    Genuine Expedia guest review
    Other trip
    May 2, 2011
    A Traveller
    US

    Park Royal Acapulco - All Inclusive - Acapulco
    1.0 / 5
    Poor
    "Worst Honeymoon ever!!"

    • Cleanliness
      3.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      1.0
    This was the worst hotel ever. Food was horrible, the rooms were very tiny and the bed was like sleeping on a rock. Not a pleasant place at all. Location was bad too, not near center of town - too far from everything.
    Genuine Expedia guest review
    Other trip
    Apr 7, 2011
    A Traveller
    US

    Park Royal Acapulco - All Inclusive - Acapulco
    2.0 / 5
    Fair
    "Ok"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    This hotel is not a bad resort if you are getting a good price. There are only two bars, one in the pool and one in the lobby. There are 3 restaurants. A breakfast/dinner buffet, a lunch buffet, and a dinner Italian restaurant. Overall the food was very bland and unexciting. But edible. Our room was decent. Had a nice view. We had AC issues that were […] fixed after the second request. They responded both times; however they did not fully resolve until the second attempt. The resort seemed to be more of a Spanish speaking destination. There were few American vacationers on site and often times communicaiton was in Spanish. I am ok with this, just an FYI as if you are expecting this to be like Cancun; it is not. Overall an average to below average resort. The staff was very friendly and we had a blast, but there is not a lot to do and the food is sub-par. Read more
    Genuine Expedia guest review
    Other trip
    Feb 28, 2011
    A Traveller
    US

    Park Royal Acapulco - All Inclusive - Acapulco
    2.0 / 5
    Fair
    "Bad Experiance"

    • Cleanliness
      4.0
    • Service
      1.0
    • Comfort
      3.0
    • Condition
      2.0
    I had read all the reviews on this hotel and had a clear understanding of what was reasonable to expect from my stay. Overall though, I was disappointed. At an all-inclusive resort, it is ridiculous not to offer bottled water free of charge. And the two vending machines I tried to buy water from, did not work. Ridiculous. Also, I had paid for an Ocean […] View Suite. At check-in, this was not available and I complained, politely. I was not offered an apology or any compensation for having paid for something that I was not provided. Any recourse was simply refused. The service at Reception was horrible. The managers English was not good enough to communicate with me. 'Business Center' was a joke, computers had not been updated in a VERY long time. They were inoperable. Food was OK. Lunch was the best meal. Dinner at the a-la-carte place was a disappointment. Service was generally what you would expect in Mexico; polite but not great. The pool was OK, should be cleaner though. Also, lounge chairs were not available if you did not go in the morning before 9. There were simply not enough of them. Overall, stay left a bitter taste in my mouth because of the reception desk's rude treatment . Read more
    Genuine Hotels.com guest review
    9 night family trip in Dec 2010
    A Traveller
    US

    Park Royal Acapulco - All Inclusive - Acapulco
    3.0 / 5
    Good
    "Primarily Spanish speaking resort"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    lovely people but very few spoke English and that was limited as well.
    Genuine Expedia guest review
    Other trip
    Dec 22, 2010
    A Traveller
    US

    Park Royal Acapulco - All Inclusive - Acapulco
    1.0 / 5
    Poor
    "No hay valor en lo que cuenta!"

    • Cleanliness
      1.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      1.0
    Mal, obsolutamente mal todo, desde el servicio, alimentos, el confort de la cama, ruido etc, mantenganse alejados de este hotel.
    Genuine Hotels.com guest review
    1 night business trip in Dec 2010
    Raul G
    US

    Park Royal Acapulco - All Inclusive - Acapulco
    4.0 / 5
    Excellent
    "Attention to details"

    • Cleanliness
      3.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Don't expect much from the food, some days is amazing, most of them are "ok". Drinks are great, but they don't have cranberry juice!! wow... besides that, everything is clean, the views from the hotel are wonderful. I asked if they could change me the decorative pillows, since they smelled terrible... and that was from the first minute I arrived to […] the hotel, everyone very courteous, but they were never changed, i would've throw them away if i could. Read more
    Genuine Expedia guest review
    Other trip
    Sep 17, 2010
    A Traveller
    US

    Park Royal Acapulco - All Inclusive - Acapulco
    2.0 / 5
    Fair
    "Looked good in writing, but disappointing"

    • Cleanliness
      4.0
    • Service
      1.0
    • Comfort
      2.0
    • Condition
      3.0
    I am by no means trying to shut down this resort but...the hotel hosts so many people at a time that the small private beach and bar pool are always full. Same with the restaurants unless you are there the second they open them. There is also too many personnel trying to convince you of time shares. Half the time their wireless signal was off because […] of technical problems, but couldn't fix it because their tech person was gone for the day!! Hotel location is terrible from the main downtown/party areas. You need to get a taxi from the hotel (which charge more) because it is away (very away) from the main street. The only good thing about this hotel is the friendly service of the waitresses/waiters and the bartenders. Read more
    Genuine Expedia guest review
    Other trip
    Aug 18, 2010
    A Traveller
    US

    Park Royal Acapulco - All Inclusive - Acapulco
    5.0 / 5
    Outstanding
    "Perfect family hotel!!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This hotel is for the family that can embrace the culture. It is not a Cabo or Cancun type of hotel. It was clean, the beach was small but nice and the food was superb! The only thing was that the health equipment was an extra cost. They would get more people if they made it part of the inclusive cost. The staff couldn't have been nicer.
    Genuine Expedia guest review
    Other trip
    Jun 24, 2010
    A Traveller
    US

    The following English reviews were posted by Hotels.com guests from other countries

    Park Royal Acapulco - All Inclusive - Acapulco
    3.0 / 5
    Good
    "Would not return even though its a beautiful hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    The staff was very welcoming and accommodating.The service was excellent. It was disappointing that we could not get wifi internet in our room, local calls were not included or the use of the gym. The breakfast was very disappointing and the rest of the food was less than mediocur. It was very disappointing that there was no evening entertainment. As […] Canadian visitors we were strongly advised not to go out of our resort in the evening. Upon booking excursions we booked snorkling and then were looking into golf and a couple other boat rides but before we could complete the bookings she told us that she was asked to invite us to a 60min presentation to review becoming a member and we told her that this was our first time at this resort and we dont travel often or plan to travel to the other locations anytime soon so at that time we were not interested. She asked if we could tell her manager and we did but she put a lot of pressure on the lady and then was told that she could not book us any of the excursions because we were not interested. We were willing to spend money on events but b\c we didnt want to spend 60min listening to something we knew we were not interested in that we were turned down from the activities. The lady said that she would find us later to sell us the tickets, which she did but poor girl. That was unbelievable! It was a very nice resort, great location and view however we will not return to this resort based on the food and no evening events. Read more
    Genuine Expedia guest review
    Other trip
    Oct 28, 2012
    Roxanne
    CA

    Park Royal Acapulco - All Inclusive - Acapulco
    2.0 / 5
    Fair
    "Food hygiene issues. Close your eyes and enjoy it."

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    My major disappointment: food hygiene. Most food available is exposed to insects and that put me off from the first day of my arrival. Although everything looked nice, big flies posing on different trays with no staff supervision made me think about hygiene level. The worst: on my third day of my stay, I started with a nice looking and smelling bean […] soup where I discovered a mosquito, which I showed to the waiter. Following the incident, I decided to grab just some salad and as soon as I started getting the flavour of the guacamole, I found a human hair inside it, so I decide to formally complain to the waiter then to they called the chef (Jesús) he apologised and said that the kitchen was usually very clean. That night (10.02.12) I had dinner a the "italian" restaurant and I got sick the same night. The following morning I went to the other restaurant available in the hotel (La Bahía) and I saw small ants running up and down the rolls, I let know staff about it, I don´t know what happened next because I had to leave the hotel right after my "breakfast". I had spent in different places of Mexico for 10 days and I was feeling well until I left Park Royal Hotel sick as I still am and I don´t think all those findings were just coincidence. I am not one of those people complaining about every single bit but this is to do with health and safety and also with certain good quality you expect. Nobody else bother to excuse or say anything to me so I left with a very bad impression. Read more
    Genuine Expedia guest review
    Other trip
    Feb 12, 2012
    A Traveller
    GB

    Park Royal Acapulco - All Inclusive - Acapulco
    4.0 / 5
    Excellent
    "good,,,,"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      5.0
    I rarely record a comment, but those posted were very useful. Very nice hotel, beach and location. Good value for money and I would consider returning for another break.Food is not the greatest but that is reflective of the price. The quality of the food itself is good and the there is plenty, but just a little bland.The layout of the hotel may be a […] problem for elderly guest or those with physical impairmants, it is built on a steep hill (although there is a tram to assist movemnet). Read more
    Genuine Expedia guest review
    Other trip
    Jan 9, 2012
    A Traveller
    GB

    Park Royal Acapulco - All Inclusive - Acapulco
    5.0 / 5
    Outstanding
    "Excellent Stay!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Amazing, friendly and helpful staff and great resort. I was travelling by myself so was concerned about safety, they made me feel so welcome, the manager Roberto organised a trip to see the cliffdivers for me which was excellent and I would highly recommend it. Room was clean and comfortable with a stunning view of the sea from the balcony, great beach […] and free kayaking each morning at 10.00am was excellent. Lovely pools and restaurants - I had a very relaxing stay. The staff were the friendliest I have seen at a resort, went out of their way to help and offer any advice. Thanks for a wonderful stay!! Read more
    Genuine Expedia guest review
    1 night trip in Apr 2009
    Samantha L
    GB

    Park Royal Acapulco - All Inclusive - Acapulco
    4.0 / 5
    Excellent
    "Excellent"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    We have stayed here for three years in a row.....We LOVE it.....staff is excellent, hotel is very clean and we like it also because it's all inclusive ....we can just give them the car to park and get it when we leave....we don't have to go out and about in Acapulco and right now with everything going on....it was perfect..... Everyone recongnizes […] our 5 year old each year we go and she loves that... I only have two complaints...... they give you a schedule of the events and for some reason, for example the kids club disco never happens....my daughter was very excited to go and when we got to the kids club...they were not having it...same thing happened last year.....but other than that...they have a great "animation" group and they are great with kids..... the other complaint is ....I don't know how it happens cause I KNOW that many people don't get up before 6-7 to put their towels down by the pool to reserve a chair.....we went down at 7:30 am and EVERY chair had a towel (provided by the hotel only when you give them a card) in it......either we missed how that is done or someone paid someone to reserve the chairs......and the worst part...some of the chairs that were reserved...the people did not come and sit in them until late evening.....when we were ready to do cause we had swam all day.....crazy!! I would recommend this hotel anytime anyday to someone that wants to go to Acapulco and just stay in one place and get all the luxury of the more expensive hotels..... Thank you Park Royal...you never dissapoint!! Read more
    Genuine Hotels.com guest review
    3 night family trip in Aug 2011
    A Traveller
    MX

    Park Royal Acapulco - All Inclusive - Acapulco
    4.0 / 5
    Excellent
    "Good hotel for All Inclusive.."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Good hotel for All Inclusive. Meals were very well done. Italian restaurant for dinner a must. Sit outside. Two complaints. We stayed across the bay the first 2 weeks near Condesa beach and had sun until 5:30-6:00 . At Park Royal , due to location sun is gone by 3:30. Other complaint is our first night they had a wedding at the resort. To accomodate […] 50-75 guests the rest of the resort was lucky to be able to enjoy the thumping of the bass until 6 in the morning. MAKE SURE no weddings are booked during your stay you will not get any sleep it echos throught the units like a canyon... Read more
    Genuine Expedia guest review
    Other trip
    Nov 25, 2010
    Joseph K
    CA

    The following reviews were posted by Hotels.com guests from other countries

    Park Royal Acapulco - All Inclusive - Acapulco
    3.0 / 5
    Good

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      5.0
    • Condition
      4.0
    Demasiados promotores de ventas del propio hotel, muy insistentes y conforme va uno negando la posibilidad de adquirir la membresía se tornan algo agresivos. El All inclusive deja mucho que desear al ofrecer unicamente marcas comerciales o baratas y en los licores no ofrecen ninguno de marca, sólo sustitutos.
    Genuine Hotels.com guest review
    4 night family trip in Apr 2013
    A Traveller
    MX

    Park Royal Acapulco - All Inclusive - Acapulco
    4.0 / 5
    Excellent
    "またゆっくりしに行きたいです"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    3食付きでしたが、毎回趣向がこらされていて、とてもおいしかったです。バイキング形式ばかりでなく、サーブしてくれる形式のレストランもあり(そこの食べ物も飲み物ももちろん宿泊料に込み)、予約をとるのに昼に列をつくりましたが、ま、大みそかなのでしょうがないかな、というところでした。食べ物は大満足! ただ、部屋が少し狭かったかも。プライベートビーチは入り江になっていてクローズだったので、静かでした。中心街からは少し離れたところにありましたが、安全面でも安心できたチェックシステムでした。また行きたいです。
    Genuine Expedia guest review
    Other trip
    Jan 4, 2012
    A Traveller
    JP

    Park Royal Acapulco - All Inclusive - Acapulco
    5.0 / 5
    Outstanding
    "LO QUE ESPERÁBAMOS EN EL HOTEL PARK ROYAL"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    LLENO LO QUE REQUERIAMOS EN EL MOMENTO, DECANSAR, Y CONVIVIR CON PARTE DE MI FAMILIA EN EN LUGAR SEGURO Y CON TODOS LOS SERVICIOS.
    Genuine Hotels.com guest review
    3 night family trip in Apr 2011
    RODOLFO D
    MX

    Park Royal Acapulco - All Inclusive - Acapulco
    1.0 / 5
    Poor
    "Schimmel im Zimmer"

    • Cleanliness
      1.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    Das Hotel liegt am Hang, hat einen kleinen Strand, dessen Wasser durch abgestorbene Pflanzenreste schwarz ist, so dass schwimmen keinen Spaß macht. Von den 2 Pools wird der größere mit lauter Musik beschallt, die nach kürzere Zeit nervt (vielleicht man Alkohol an der Poolbar trinken, um es zu ertragen) und der kleinere ist so groß, dass man besser von […] einer Badewanne spricht. Das Zimmer hatte Schimmel in einer Ecke. Nach Reklamation bekamen wir ein anderes Zimmer, bei dem man auch bereits enstehende Schimmelbildung feststellen konnte. Vom Zimmer war der Blick auf die Bucht von Acapulco teilweise möglich, allerdings konnte man durch laute Klimageräte in anderen Gebäuden die Fenster nicht auflassen und auch auf dem Balkon machte es keine Freude zu bleiben. Insgesamt war das Hotel eine so große Enttäuschung, dass wir uns trotz bereits bezahltem Aufenthalt nach 1 Nacht ein anderes Hotel gesucht haben. Schließlich fliegt man nicht nach Mexiko, um sich dann dort über das Hotel zu ärgern. In diesem Sinn kann man dieses Hotel höchstens für 1 Nacht empfehlen, für einen längeren Aufenthalt besser nicht. Read more
    Genuine Expedia guest review
    Other trip
    Nov 6, 2010
    Karl R
    DE

    Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews

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