Viva Wyndham Azteca Resort - All Inclusive - Playa del Carmen

Pros: Beach, location (close to 5th Ave), and cleanliness of room. Cons: Service, Food, Drinks (watered down), Cheap Lay Out Chairs, Can only eat in the hotel restaurants for free dinner once during entire stay, Some rooms' AC does not work, only one small pool.

Genuine Hotels.com guest review

Great smaller but cozier resort with very attentive staff! Had a great time chatting with the bartenders and activity staff. The food in the italian a la cart restaurant was AMAZING! The buffet style restaurant always served up tastey cuisine as well. I thought that the beds could be a little more comfy, but if that was my only complaint (which it was) […] I can definetly look beyond that. All in all, great bang for the buck. Oh yeah, the beach was straight off of a postcard. Read more

Genuine Expedia guest review

The AC kept us awake the first night thundering and banging. We asked for a new room the next morning but were told by the gal at the desk there were none available. Talked to a manager and he had the AC fixed. He knew what was wrong with it. It was some valve that had gone bad. The AC never did work that great after the fix either. We were able to […] cope with it. Room cooled off enough during the night. I don't like it when you have a problem with a room and they say there aren't any others available. They should be keeping rooms open in case there are problems. Besides the AC we had a wonderful time. The food was good. Plenty of activities and the walks on the beach were memorable. We will return again in the near future. Read more

Genuine Expedia guest review

This is the fourth time my wife and I have stayed here. We have had at least one other couple with us each November. The smaller size and having the larger sister hotel just three resorts down the beach is very appealing. You can take advantage of both facilities with a short walk. We have stayed at nicer hotels, but there is nothing to complain about […] here. It is a very nice value with a nice level of comfort. Read more

Genuine Expedia guest review

just spent an amazing week at the azteca, from august 29th -september 5th, rooms are basic but very clean. the food was overall good, you can always find something even if your a picky eater, the specialty itialian restraunt was amazing, what is great about this resort is the entertainment staff, so fun and friendly. This resort is in a perfect location […] and the beach is beautiful, you cannot go wrong with choosing this resort Read more

Genuine Expedia guest review

I took a girls trip with 3 of my girlfriends. We had a wonderful time at this hotel. The room was perfect as all we really did was sleep in there. The sinks were outside the bathroom which was nice when we were all trying to get dressed. The food was decent...whenever we were hungry or thirsty we went to the 24 hour bar. The beach was beautiful, my […] only complaint would be that there wasn't a swim up bar...or waiters bringing you drinks to the beach..but I'm not lazy..and if you wanted a drink you just walked and ordered one. It wasn't far. The shows were hilarious..especially after a few cocktails...not great shows..but hilarious. Play Del carmen is an amazing town, there is so much to do that's either a walk, bike ride, or $5 taxi ride away. I can't wait to go back, and would definitely stay at this hotel again! Read more

Genuine Expedia guest review

Do not stay here! The food was terrible! I stay at All Inclusives frequently and this has been the worst! YUCK! Some of the staff was very nice and accomodating, but overall tone was somewhat rude. There is a teeny weeny fridge in the room, which has about 4 drinks in it when you arrive .... it is never refilled again. No ice available, unless you ask […] for it. Not sure why the room had ice buckets. No ceiling fans and the A/C was so-so. Showers were on the frightening side ........ mold ...... don't touch anything. RIU is better.......much better. Read more

Genuine Expedia guest review

Awesome food! The room was fine, but who is going to stay in the room? Nice pool, beach and restaurants. Only problem: internet service is very poor.

Genuine Expedia guest review

Adequate.......some short comings but this is a beautiful beach area. This smaller hotel may be perfect for those that want everything within walking distance from your room. The hotel is clean, staff is friendly and courteous. Are there alot of amenities that will make you feel like you're at a 5 star resort. No...so if that's your game, this may not […] be the hotel for you. If you are in need of a vacation on a beautiful beach close in a clean resort this can certainly be a decent option. Read more

Genuine Expedia guest review

everything was outstanding. we will be back forsure.

Genuine Expedia guest review

We enjoyed the direct access to a beautiful beach and walkable distance to Playa Del Carmen either by shore or along he the sidewalk. The activities staff is better than the several AIs we have experienced. Great resort for any age. This our third stay at Viva Azteca.

Genuine Expedia guest review

This hotel is all-inclusive and the staff is wonderful. Our maids did a wonderful job all week and made us a new towel animal all week. We told one of them that the toilet was running constantly and before we made it back to our room it was fixed with no further problems. I have stayed in many hotels before and I have worked at a couple too, and I would […] recommend this hotel to anyone looking for a good clean place to stay. The grounds are wonderfully kept up and include a great ocean front and garden. I recommend trying the Italian Restaurant - the food is great and the waiters are extremely charming! The bar tenders are very welcoming and efficient! There is even a place to book excursions right at the hotel. We booked one for Chichen Itza and everything was as wonderful as they said it would be. The sister hotel is a 10 minute walk down the beautiful beach, and you can drink down there for free too! Great entertainment staff, great location, great everything!! Playa del Carmen is an easy 20 - 25 minute walk down the beach which puts you right at the ferry pier to Cozumel!! The buffet gets a little redundant, but they have a 24 hour cafe at the pool bar where you can get pizza and other snacks if you are sick of the buffet!! Enjoy this great hotel and wonderful staff!! While in the area book a tour with Extreme Adventours - it is a great way to see the area! Read more

Genuine Expedia guest review

We love the Viva Wyndam Azteca!! This is our 3rd year in a row and we would recommend it to everyone!!! Good food and the entertainment staff is awesome!!!

Genuine Expedia guest review

the only thing i was displeased about was when we came back to the hotel after going to Cozumel, my husband had sustained an injury and was on crutches, they had no assistance/wheelchair to let us use to get him around. we were stuck on the third floor for the first night, which was hell to get up the stairs for him, as there was no elevator. they did […] accomodate us to ground level the next day. we then needed to see the nurse and called the front desk and they sent us thru to the nurse, but she cost us 130 US dollars for a ten minute visit...nobody told us there was a charge incurred in using her services. that would be my only complaint...otherwise everybody was great and hotel was nice etc. Read more

Genuine Expedia guest review

Last year I stayed at the Wyndham Mayan and disliked my whole experience. This year I decided to give Wyndham Azteca a chance and I don't regret it. The service was great and the staff were always extremely helpful. The beds are a little hard and so are the pillows. The beer selection is only kind and it's watered down. The food is great. The buffet […] was always my favorite spot as well as the buffett in the pool area. The food was fresh daily. I have a delicate stomach so food is VERY important to me. I would go back. Read more

Genuine Expedia guest review

This hotel was clean and the staff was very helpful. However the beds were uncomfortable and the rooms needed to be updated. The food on the buffet was ok. Not the best, but when you are hungry it will do. There is a wonderful Italian restaurant on the property that was amazing so we ate there most nights. The pool was very small, but the beach was […] beautiful. There are no elevators! At first this was no big deal to us because someone carried our luggage upstairs for us, but by the end of the week it was difficult. When we came back hot and tired from an excursions and had to climb stairs to get to our room we were frustrated. Overall you get what you pay for. We were looking for something not too expensive and that’s what we got. Don’t expect too much from this place and you will not be disappointed. Read more

Genuine Expedia guest review

We booked our room at the Viva Wyndham Azteca on the recommendation of our realtor. They stay here often. We read some of the reviews and people were complaining about food quality and all kinds of things so here's our experience: The room was small but who cares? Are you really there for the room? It was clean and it had a bed, a shower, and a toilet. […] What else do you want? The housekeeping staff did a great job keeping it clean and nice. The food was buffet food. They're cooking for 340 rooms so don't expect Filet Mignon on the buffet. The theme for the buffet cycles based on the day but there were always hamburgers, hot dogs, pizza and a salad bar. The food we had was great and there was plenty of it. The reservation restaurants were amazingly good, but you have to know how they work. The first day you get there, make your reservations and you will only get a few based on how many days you stay. We stayed for 6 days and got 2 reservations. They don't cost extra so that's why they limit you (we had Filet Mignon at the Italian restaurant). The staff was friendly and did everything they could to make our stay great. Their "animators" (the ones in charge of activities and such) even ate their meals with the guests if you wanted them too and every night they put on a show with dancing in their theatre. Honestly, for the price we couldn't be happier and you will be too if you don't go there expecting the Ritz Carlton for the price they charge. Read more

Genuine Expedia guest review

We had so much fun here. It is very convenient and the food is diverse and excellent. The sister hotel is an 8 minute walk along the beach and has added amenities to enjoy.

Genuine Expedia guest review

Loved it! Would go back in a heartbeat!

Genuine Expedia guest review

No alcohol in fridge, 2 restaurant reservations only for a 5 night stay equals bufet for the rest of the stay and the buffet is gross. Tried to book reservations for 2 meals the day we arrived and they were booked for a week. Unimpressive.

Genuine Expedia guest review

This was our first trip to Playa Del Carmen and we stayed at the Wyndham Azteca. The hotel was absolutely beautiful and the staff was extremely friendly and helpful. The food was really good and the hotel restaurants were amazing. The beach was absolutely gorgeous!!! The only negatives I would have to say is that the pillows in the room are a little […] hard and the bed is extremely firm. So next time I will bring my own pillow from home - LOL. Also a couple of tips: When you go to the hotel gift shop make sure you have clean bills. They will not accept money that is torn or ripped or written on. And make sure you get to the pool early and get chairs because they go really fast. I would also recommend the Jungle Mayan Tour with Alltournative!! It was the best time and the best excursion!! We did ziplining, rapelling and snorkled in the Cenotes. They also provided us with an official homemade Mayan lunch. DELICIOUS!!! We had a blast and it was amazing!!!! We went shopping into town (The Fifth Avenue) and ate at La Parrilla Restuarant. I would recommend it if you want some great mexican food. I loved the Azteca Tacos!! They were delicious. We will definitely be back again and bring our friends and family and will definitely stay at the Azteca. It was heavenly and it was paradise!! Read more

Genuine Expedia guest review

The hotel is in a great location, its beach is BEAUTIFUL, 5 star, the rest of the hotel is 3 stars. The gym is good, more then I expected. The food, bar, service is 3 stars. There is no swim up bar, I was sad about that. The food selection is the same most days and somewhat borning. But for the price the trip was fun and the beach was great. Bring a […] big mug or pop cup because the trip from the beach is a hike and there is no drink service on the beach. Read more

Genuine Expedia guest review

Beautiful place. Great food. Exceptionally friendly staff. Not impressed that I did not know we'd need a cash deposit ahead of time or that there is no shuttle from airport. Taxi from airport to hotel was around a Benjamin. Not a good start. Pool closes at 8. Whaaaaa? What kind of resort closes the pool at 8? Single mom with 3 kids put in a room directly […] under the theater. LOUD music until late at night. Also not impressive. Read more

Genuine Expedia guest review

For the money you can't beat this hotel. Staff was very friendly & accommodating. Room slept four to the best of it's ability. Waite staff at the bars was exceptional. (Note: A small tip goes a long way. By the third day they knew what I drank & many times by the time I got to the front of the line it was waiting. Food in buffet is repetitive but we […] ate three meals at the restaurants which were superb. Read more

Genuine Expedia guest review

Don't be scared by other reviews, this is a great hotel, always kept flawlessly clean, staff is great, all services are perfect, in a great location, the beach is perfect there and seriously you walk less than 5 minutes from your room to get to the beach. Food in the buffet is ok, not the best I've had but it's also not bad. I think with this I'll […] tell you everything, next time I go to Playa del Carmen, I'll stay in the Azteca for sure. Read more

Genuine Hotels.com guest review

We had a great vacation at the Wyndham Azteca, but the only disappointment was the condition of the rooms. Staff members were always friendly and wonderful, the beach is gorgeous, pool is okay but no swim up bar, food options were decent, but the rooms were not luxurious in any way. They were clean, but definitely needed an update. They felt really […] worn out and outdated. We ended up going to the sister resort a few blocks away to hang out a few days. We felt their pool and buffet were a little nicer. The Azteca is a smaller resort with a more intimate feel and we did like that part of it. Overall, it was a good trip with just a few recommendations for improvement. Read more

Genuine Expedia guest review

We booked a room for the Wyndham Azteca and when we got there, the receptionist told us they where all booked out and we had to move to their sister hotel the Viva Wyndham Maya. So this review is actually for the other hotel, since we did not stay at the Azteca. We received an upgrade to a beach front room, that was just amazing. We were right at the […] beach. We ate twice at their a la carte restaurant. Make sure to reserve as soon as you know your room number! My husband and I had a great time and can recommend the hotel. Read more

Genuine Expedia guest review

Great place for the price, everything was good except for the bed, it was a little hard.

Genuine Expedia guest review

The location was wonderful, 15 minute walk to town, on a private beach, not far from the main entrance like the majority of hotels in the area. The food was mediocre at best. The Mexican food at the hotel, well, I've had much better in the states and the horchata was too watered down. The staff was friendly though, and customer service is important […] to me. One thing to note, they wanted a fairly significant deposit upon arrival which I had not known or ever heard of from a place. I didn't have a credit card on me and they said if I put it on debit it would be taken out of my account. They talked to their manager and kept a copy of my card on file, so they were accomodating. Read more

Genuine Expedia guest review

Impressed with overall experience - no negatives of any kind.

Genuine Expedia guest review

We stayed in Playacar for 2 weeks --that is what predominantly made us decide on Viva Azteca. We were not sure if we would get bored at one hotel for 2 weeks--the fact that we were able to visit the "sister" hotel Viva Maya was important. We were able to eat at both hotels and see shows at both places. The only concern was the air conditioning in the […] room--it blew cold air ok but it did not seem to recirculate the air so sometimes the room felt damp. Keeoing the sliding doors open seemed to help with that. Otherwise, the staff were very attentive and freindly. The food was very good at the buffet as well as the specialty restauarnts. We ate at all 3 and each one was very good. Lots of aactivity if you want it. For us --it was to just sit on the beach and read a book. One tip--"reserve" your space on the beach --everyone gets up early and places their belongings on the lounge chairs so if you get to the beach later than 8:30 am--pickings get slim Read more

Genuine Expedia guest review

We stayed in Playacar for 2 weeks --that is what predominantly made us decide on Viva Azteca. We were not sure if we would get bored at one hotel for 2 weeks--the fact that we were able to visit the "sister" hotel Viva Maya was important. We were able to eat at both hotels and see shows at both places. The only concern was the air conditioning in the […] room--it blew cold air ok but it did not seem to recirculate the air so sometimes the room felt damp. Keeoing the sliding doors open seemed to help with that. Otherwise, the staff were very attentive and freindly. The food was very good at the buffet as well as the specialty restauarnts. We ate at all 3 and each one was very good. Lots of aactivity if you want it. For us --it was to just sit on the beach and read a book. One tip--"reserve" your space on the beach --everyone gets up early and places their belongings on the lounge chairs so if you get to the beach later than 8:30 am--pickings get slim Read more

Genuine Expedia guest review

The only downside is that some of the food is =/ but because its a buffet you can find SOMETHING you like.. Sign up for dinner reservations the day you get there because you won't get one for like 2 days (but the sit down quiet atmosphere is wonderful). ALL staff were very courteous and helpful. Pool and beach were great. The gym is pretty small and […] doesn't have AC - if you want to work out do it early or late, because you'll die in there at 11 AM. Our room started to smell a little funky even though we had maid service everyday. It's hard to find, but its right next to The Reef. Read more

Genuine Expedia guest review

Would never go back because of the food. I understand not 4 star hotel, but at least let me reserve more than one restaurant! Buffet got tired and old yuck!

Genuine Expedia guest review

The lack of concern by the management for the guests, the negative attitude toward USA by staff, greed of bartenders (always wanting tips or sneaking their own drinks), the unwhilingness to accommodate your needs (like dripping sewer water from the ceiling and walls and you want to change rooms), these are just some of the reasons for not wanting to […] return or recommend to others. Read more

Genuine Expedia guest review

Nice resort with a beautiful beach, nicely kept grounds, friendly staff, convenient to town, good to excellent food (partuicularly the Italian Restaurant), and strong drinks! Not a 5 star but we didn't expect one and it was an excellent value for what we paid. Have stayed at some higher priced and "fancier" big name hotels in Cancun (first time in Playa) […] but for the money, Azteca is hard to beat. Read more

Genuine Expedia guest review

When you get cancun airport go directly to your transportation.The staff was friendly (mainly just spoke spanish). There was basically nothing to do at the resort. it took over two hours to get the day trips i order confirmed. if you are planning to go outside the resort for planned trips expect to wait at least 45 min. to be picked up for your return […] to the hotel.they were also late picking you up to go on your trip. everyone asks for tips. THE FOOD WAS TERRIBLE, WE BARELY ATE ANYTHING (LOST 10 POUNDS IN 4 DAYS). THE LIQUOR WAS JUST AS BAD.The other quests were not friendly AT ALL. The beach was terrible (millions of broken shells all over) DID I MENTION THE FOOD---- YOU COULD NOT EAT IT. Do not get me wrong, we are not very picky people, we have been to other resorts (our first in mexico) and always had a great time (at other resorts) My best advice find somewhere else like Aruba Signed very disappointed and will never go back, Read more

Genuine Expedia guest review

When I got to my room, my phone did not work, I was really far away from the front desk, and after traveling most of day, it was a pain to walk all the way back to front desk to get it fixed. I was in a group of 20+, they all had cute towel animals every day after housekeeping came, I never did. There was no wireless internet, when I went to the front […] desk to inquire about it, I had to buy either an hour access to their "business center" to use their computers or walk to the gift shop to spend twice as much to get access to their wi-fi network. Why they didn't have them both at the desk is beyond me. Was there for a friend's wedding and their wedding planning was great, handled several last minute issues beautifully. Read more

Genuine Expedia guest review

Everything was fine. It is a nice mid+ range hotel. We have been here before with other couples and there were six of us this time. Everything was as expected. The food ranges from good to adequate. It is a little hard to get reservations at the nicer restaurants. We stayed for eight nights and were allowed only 3 nights, but we enjoy the other always […] available ones on those evenings. Having the larger sister hotel two doors down was great. They have several other restaurants and seemingly a little better food selection as well as entertainment. BYW the entertainment staff really goes out of there way to please you. This hotel has a larger adult population then its larger sister hotel. Since you are welcome to enjoy the other resort amenities. It worked out well for us. Read more

Genuine Expedia guest review

Excellent service. All of the staff was extraordinarily friendly. Resort was located in a very secure, gated subdivision (1hr to jog the perimeter road). 15 min walk to downtown. Beautiful water. Food poor. This may be partially due to meat quality in area not just hotel and expectations. Edible, not very tasty. Only meal away from resort was during […] a trip to XPLOR (highly recommended side trip for the adventurous), also poor food quality. Read more

Genuine Expedia guest review

My first time in Mexico and what a treat! Our hotel was everything I dreamed of and more... everything was clean, spacious, but very hot! Our room's air conditioning could not keep up with the 85+ degree heat we were having. As the evening approached, we opened the patio door and the temp dropped. I am not a fan of air conditioning anyway, but as the […] humidity index picked up later in our stay, a cool respite would have been welcomed! Otherwise the resort was very nice. But, I feel the true asset of the Resort was its staff -- they were all wonderful! Very helpful and anxious to please! We definitely will come back -- the only question is "how soon?". Read more

Genuine Expedia guest review

The staff are very friendly and always smiling and happy. The room was clean and comfortable. We left a note and tip for the housekeeper to leave extra bottled water in the mini-fridge and got 3 botlles each day. They also sell large bottled waters at the gift shop for about $3, that we took to the beach.This was a first for me at an all-inclusive and […] it was great. We were only there for 4 days, but there was plenty of choices at all meals. And there are always snacks at the pool bar. Drinks were good and plentiful. It is not as fancy looking as the palace next door, but we had a great time and would definitely go back,.We did walk the beach to Playa del Carmen, it was about a 20min walk and was nice in the afternoon, but a little scary at night(very dark). We took the taxi the following 2 days for $5 each way. We loved it here and can't wait to go back Read more

Genuine Expedia guest review

This is a place that we will visit again and again. From the minute we landed to the sad minute we had to leave we enjoyed everything about this hotel. The all inclusive was the icing on the cake. The only drawback is that my wife and I gained 15 pounds between us in a week. The shows at night were very entertaining and the staff unbelievably friendly. […] I can go on and on. Loved this vacation. Read more

Genuine Expedia guest review

I was not happy with this resort. I feel this resort should be rated *1 not 3. I was not happy with the staff. When I first arrived at our hotel room it smelled very bad. Next day ceiling started to leak, and the floors were slippery do to the water leakage. I went to the customer service desk and explained the problem with my room and requested for […] them to change to a different room. My request was not honored. I did not like the food it was almost the same food day after day. I will never go back to this resort again. Read more

Genuine Expedia guest review

Overall, we loved the resort. It was a beautiful location and right on the beach! If you are hoping to be in the actual community of Playa del Carmen, you will be slightly disappointed. The resort was only about a 15-20 minute walk from town, but the resort itself was in a gated community. The entertainment staff was wonderful and there was a variety […] of things to do. I would recommend taking extra money for day trips and other activities that are not included in the all inclusive price. Also, if you want a place by the pool or a shaded cabana on the beach, you should set out early to reserve one. While the restaurants (which you must make separate reservations for) had decent food, we quickly grew sick of the buffet and snack bar food. It was nice to always have snacks available, but after the first couple of days, you've seen it all. Read more

Genuine Expedia guest review

The hotel was very clean and well maintained. The atmosphere was more family orientated so it was more peaceful yet fun with the activities. Great beach and great location to get to downtown.

Genuine Expedia guest review

Everything was great! The hotel staff was wonderful, the food was fantastic, drinks were delicious!! The hotel sits right on the beach and is a short walk from the Wyndham Maya, so you can walk to the other resort or make a reservation to eat at one of their restaurants. A cab ride is only $5. The pool and hot tub were very nice as well, and the resort […] featured a show every night for entertainment at 9:30 p.m. It was everything we could have asked for. Read more

Genuine Expedia guest review

We had a great trip! The bar was generous, service was warm and welcoming, plenty of beach chairs and towels, and the sand and sea are perfect! The al fresco dining had plenty of choices to suit a variety of tastes, (I recommend sitting inside to the left for the most comfortable temperature.) We enjoyed a dinner in one of the reservations-only dining […] rooms; some courses were great, others not so much, but it was nice to have a dress-up night. We walked to the sister property (Viva Maya) a couple of times, but nothing much there that the Azteca didn't offer, it just seemed more crowded. Our rooms were clean and a good size, about what you would expect at a 3.5 star. The shower and bathroom were nice. I would have enjoyed a ceiling fan, got a little hot in the night... Our favorite location was the pool/beach bar which had great service, great views, and a great breeze. There were children, but not overwhelming; a good mix of families and adults in a range of ages with many cultures represented. Overall, great vacation at a great price! Read more

Genuine Expedia guest review

The hotel has a wonderful ambience. The food was better than expected and the service was great. The beach was amazing. You really get your money's worth here. We had a great family vacation. We visited Chichen Itza, Tulum and Xel-Ha. Because the resort was such a good value we could afford to splurge on excursions. We also visited Viva Wyndham Maya […] but definitely preferred Azteca. I am sure there are other more luxurious resorts nearby that couples might prefer but I would definitely recommend this for a family. I also recommend oceanfront rooms since we were just steps from the gorgeous beach. Read more

Genuine Expedia guest review

For the price, the hotel was good but by no means luxurious - the staff were friendly, everything worked well and was clean (bars, pool, tennis court, rooms etc). The beach was excellent but the food was rather average.

Genuine Expedia guest review