"The good and the bad"
The rate the was double normal rates because of the ACM's being in town by note of a local we met, which was the reason of our visit so we cant complain as it was minutes from both Global life and AT&T Park. Check in was horrible on the scale of service. A couple of the men working the front desk need more training on proper hospitality. It was like […] pulling teeth to get information on what was offered to us as guests. 2 of the days we were their our room was failed to be cleaned. 1 day only moments after entering our room from breakfast, the lock prevented us from having to have access to the room again to get an item for our day trip. It required several trips to the front desk and finally getting assistance from maid who called maintenance who let us in and repaired the lock. We were told this happens frequently to room. Chris who runs the shuttle for the hotel was awesome & gave supreme customer service on all contact during our week visit. FYI rooms dont have safes, so beware of your valuables, i was shocked to find a Hyatt brand hotel without room safes. The free breakfast was small continental and bare to nothing available by 9 am each day so go early if you are using this as a true breakfast. I went down 2 days after 9 and found only decaf coffee and toast or fruit left to enjoy. All in all, I have had better experiences there was good and bad to this hotel, I think with better training and customer focus this will become a great value hotel. Read moreGenuine Hotels.com guest review
Forget to let front desk know we had ants in our shower and bathroom wall.Genuine Hotels.com guest review
Really enjoy my stay. Breakfast was absolutely amazing here. All around 5 starGenuine Hotels.com guest review
I came up to Arlington from Austin to visit with friends. I really do enjoy staying at Hyatt Places'. Always friendly and really like how the rooms are set up. Everything was to my liking.Genuine Hotels.com guest review
Very satisfied. Nice hotel.Genuine Hotels.com guest review
"nice hotel but staff was not helpfull"
The hotel was nice but the people who run the front desk could not find my reservations. i had to leave and come back later that night because they did not have my families room ready. The next day they thought i was leaving even after hotels.com faxed them my reservation so i had to check back in the next day because my key cards did not work.Genuine Hotels.com guest review
"Love this hotel!"
Love this hotel. We stay here every time we travel to Dallas.Genuine Hotels.com guest review
"Not great for families with small children."
Didn't have microwave in room. We were traveling with small kids. They wanted popcorn in the room. Staff didn't clean the pool after a kid got sick. They just closed it. Breakfast was ok. Didn't like the smell of hotel. Extremely strong air freshener that was not a pleasant aroma. Thought the desk staff was a little irritated by having to help us. That's […] the impression they gave off. Just not that friendly. Read moreGenuine Hotels.com guest review
"Spring Break family trip"
The rooms do not have a microwave. We don't normally use one but had a baby this trip and needed to warm a bottle. So I had to go to the lobby to warm it up.Genuine Hotels.com guest review
Very Small Bathroom, and the bathroom has no tub only a shower.This was ok for me but my wife likes to relax in bathtub.Genuine Hotels.com guest review
Nice this was the best hotel that I have stayed in.Genuine Hotels.com guest review
Double beds do not equal QUEEN size beds! It was a comfortable bed, but two full grown, Texas-sized adults couldn't sleep without disturbing the one other. Free breakfast was yummy and had lots of variety-- yogurt, cereal, bagels, donuts, sausage, egg, ham, egg, and cheese on a bun, French toast, and pancakes. Refilling plates was a little slow, but […] otherwise a good stay! Read moreGenuine Hotels.com guest review
Go mold on the floor. In my case I do not visit againGenuine Hotels.com guest review
"Hit or Miss"
Hotel is comfortable and the staff is friendly and accommodating. Breakfast can be hit or miss. Never had room service for our 3 night stay. No fresh towels, bed was never made ? Elevator wasn't working late the 1st night had to use the stairs. Second stay @ this hotel the 1st time was definitely a better stay. Fair overall. Will try something else […] next time. Read moreGenuine Hotels.com guest review
VERY NICE PEOPLE AND ROOMSGenuine Hotels.com guest review
We had a great experience at the Hyatt Place! It was very close to the Dallas stadium and a nice location between Fort Worth (if your doing the stockyards) and Dallas. Also, not too far from Love Field or DFW. The beds were comfortable and the breakfast was delicious. The price was amazing, too. I always struggle when I have to pay 120 for a hotel room […] that I'm hardly in when taking a trip and this hotel exceeded all of my expectations! Read moreGenuine Hotels.com guest review
"Good, definitely not excellent."
Stayed for two nights for a short biz trip. While the room was clean and comfortable, the WIFI in the room was unusable. In 2015, WIFI for a business trip is a must and should work well if it's included in the hotel description. The hotel crew was pretty unconcerned about it. The excellent rating for this property is misleading.Genuine Hotels.com guest review
My child was great until we got in the room. He woke up sick and vomitting.Genuine Hotels.com guest review
"Didn't get the room I purchased"
Great Hotel...but I purchased two DBL beds.....had to settle for 1 King....awkward. Not HappyGenuine Hotels.com guest review
"Love the Hyatt"
Everyone was so friendly. The room was big and the bed was super comfortable. Breakfast was GREAT. We were in Arlington to watch my grandaughter play softball for the Univerity of Buffalo, New York and our stay was great because of this hotel and the staff.Genuine Hotels.com guest review
Great location for going to local venues such as six flags, AT&T stadium, or a baseball game.Genuine Hotels.com guest review
"An enjoyable stay"
3 night stay was very enjoyable. Staff was friendly, breakfast was well above average, room was clean and quiet. We enjoyed the artwork(pictures)in room and throughout the hotel.Genuine Hotels.com guest review
Pleasant stay and comfortably for a long business trip.Genuine Hotels.com guest review
Very clean & cozy.didnt like the way front desk looked at me & family.Genuine Hotels.com guest review
Im a side sleeper the matterest are a little too firm my shoulders ache from tring to sleep on my side,but that pretty standard for hotel that I have stayed atGenuine Hotels.com guest review
"BASEBALL SEASON OPENING WEEKEND IN DALLAS, TEXAS"
THE AC UNIT IN OUR ROOM WAS VERY LOUD WHENEVER IT CAME ON.Genuine Hotels.com guest review
"Nice but need bigger bathrooms."
The room was nice but the bathroom is extremely small.Genuine Hotels.com guest review
Disappointed. Expected more from Hyatt. Poor internet connection. No microwave in room. Hotel in bad need of update/repair.Genuine Hotels.com guest review
"Good for nights rest."
Hyatt Place offers spacious rooms for family and large groups. Rooms need some maintenance.Genuine Hotels.com guest review
"Complementary Breakfast Sprint!"
I enjoyed my stay but will not stay in that area again. I was hoping to be closer to everything. I was close but not in the middle of where everything was. I know that couldn't be helped. I was VERY disappointed with how early the breakfast closed. I've stayed a lot of hotels and haven't heard of them closing that early, especially on a weekend. 10 […] AM is WAY to early!!!! Read moreGenuine Hotels.com guest review
"Great room at a fair price"
Great room. It was plenty large for the four of us. Nicely furnished and very comfortable. The staff were very friendly and helpful. Would have liked to see a microwave in the room.Genuine Hotels.com guest review
"Bad review for this visit, NEXT visit much better"
Close to Cowboys stadium, Rangers, Six Flags, Water park, centralized to DFW metroplex. Unfortunately the downside was A/C was extremely noisy so we switched rooms. The second room A/C did not work, Hair dryer did not work, TV did not work. Upside bed was comfortable and close to local attractions. I think we would give it a second chance when we come […] back to town. Every one and every place can have a bad day. I had recently stayed at this same hotel for work and visit was perfect. Read moreGenuine Hotels.com guest review
The hotel is clean and quiet. It is not near anything that you can walk to, so must have car. Has fairly good selection of breakfast items, but did not always keep things filled. I liked the design of the room, with spacious area with couch and desk, except the room with toilet and shower is incredibly small. Shower has fixed glass opening and you have […] to turn sideways to get by the toilet to get into the shower. Crazy design that I cant believe a building code would allow. Even if the shower head had been on opposite wall, it would have been better. Except for that, layout of room was great. . Note that there are two Hyatt Places within a five minute drive of each other. Search for this one using Grand Prairie. Read moreGenuine Expedia guest review
"National Championship Game"
Strangest Hyatt I have ever stayed in. The bathroom/shower area was tiny! The staff was very friendly but service was a little slow. It must be hard to find people who want to work nights. One of the elevators was broken during most of our stay. Very convenient location. It was easy to find our way back during our travels. Large space for my "office […] away from the office". Ample seating area. Read moreGenuine Hotels.com guest review
"love the Hyatt"
Every time we come to Dallas we stay at the Hyatt because the hotel is great and so is the service. Had a little room service problem the last stay but hotel.com and the Hyatt resolved the issue.Genuine Hotels.com guest review
"Needs an updating."
Rooms are comfortable and spacious. The location was good as it was close to AT&T stadium. The rooms are in need of an upgrade as is the lobby area. One of the elevators was not working and it took a life time to get an elevator. I also think the staff could have been a bit more friendly.Genuine Expedia guest review
Bathroom was a little smallGenuine Hotels.com guest review
"i'll be back. ☆☆☆☆☆"
I will be utilizing this hotel for each stay when I come in during football season. The only thing was if the hotel offers shuttle to AT&T Stadium then there should be a radial button to select. That way it can be requested at that time and relieve some of the out of town driving to and from.Genuine Hotels.com guest review
"Sleeping in comfort"
Slept inn after Cowboys game!! Room and beds were comfortable !!! Went to get breakfast at 9:30 all gone and put up !!Genuine Hotels.com guest review
"Will likely stay here again"
Good room and service at a reasonable price. Some fixtures and carpet are showing their age but I wouldn't want to have to spend a lot more to correct that.Genuine Hotels.com guest review
very nice hotel but had a problem with door we were locked in and had to call someone to get us out of room slid the key under door and they opened door from outsideGenuine Hotels.com guest review
"we need bigger beds"
two beds are two twin size, they are not two queen. Overall were good, nice hotel.Genuine Hotels.com guest review
"Nice hotel, bad points policy"
Always like Hystt Place layout. Stayed with parents here to visit family in Dallas and additional sitting room came in very handy for our visit. Breakfast was also a plus. Was not aware that booking through Hotels.com would not allow me to collect Hyatt points. Bad policy. If Hyatt uses a broker to sell rooms, they need to honor Hyatt points.Genuine Hotels.com guest review
"Need to disclose all about stadium shuttles"
we were in town for Cowboy game and thought we would have a shuttle to the game. They indeed provided a shuttle to the game but they failed to mentioned that you are your own for the way back to the hotel.Lucky for us there are plenty of taxis at the stadium taking people back to their hotels.Genuine Hotels.com guest review
"Good price, decent location."
Very friendly staff! Unfortunately ESPN and the wifi were not working.Genuine Hotels.com guest review
Bathroom is to small, vanity sink is directly in front of bed with no door for privacy. As saw bugs crawling around bed areaGenuine Hotels.com guest review
The hotel was very cheap and very nice! Although the bathroom was a little tight in space, it was very nice. The pillows were so comfortable and the living room area was very convenient. I enjoyed every moment there!Genuine Hotels.com guest review
"Booked and Paid for King Size Bed for New Years"
I reserved, booked and paid for a King size bed for me and my girlfriend for New Year's Eve. Upon checking in, I was told by the front desk attendant that they were out of King size beds. I told her that my room was already paid for and that my room and bed preference was supposed to be "guaranteed" as my reservation stated that I would be charged for […] room upfront with "no cancellation refund". The front desk attendant told me the rooms were on a first come basis and that there was no price difference for two queen beds which we did not want. It was 3:00 AM in the morning, we were tired from celebrating New Year's and very disappointed that we had to sleep in a queen size bed-not very romantic. Read moreGenuine Hotels.com guest review
I really did enjoy my stay. There were only 2 drawbacks : 1 - There was NO microwave in the room ! If you wanted to heat something up, you had to go downstairs ! 2 - There were NO meats in the breakfast buffet ! No bacon, no sausage, no ham !Genuine Hotels.com guest review
"Great place for the money"
Fabulous as usual. We normally stay at another Hyatt Place, but this one was closer for family. This was a little smaller than the other, but still very good. Breakfast for Friday and Saturday after Christmas was crazy, so we didn't eat because there wasn't enough seating. Ordered room service one night for Bruschetta and Pizza; very disappointing. […] Lady at desk was overwhelmed, forgot our order. Then we had to go get it and the Bruschetta was just a bowl of tomato stuff with crackers. The pizza also tasted like frozen pizza. Still love this place, my boyfriend proposed the night we checked in. We'll visit again, but won't order food again. Read moreGenuine Hotels.com guest review
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