Awesome stay! clean spacious nd the service was v good.Genuine Hotels.com guest review
Hotel was great. Brandon checked us in and was very attentive. It was obvious he liked his job and understood customer service. Stay was great with only one flaw. The breakfast. It took time for items to be re-stocked.Genuine Hotels.com guest review
"hotel that blows your mind away"
Everything about the hotel was more than we expected. The guys at the front desk were extremely helpful telling us about nearby places to eat and gave us instructions on how to get to the Verizon Arena including a printout with a map. At check in we were given a tour of the lobby and services offered at the hotel. This was one of the best hotels we've […] stayed at and will stay at them again when we need a hotel in that area. Read moreGenuine Hotels.com guest review
"Nice off-season rate makes up for lousy breakfast"
Typical room for a Hyatt. Contemporary decor and very clean. Room was exactly the same layout as another Hyatt in Grapevine where I stayed last year. The familiarity was nice. This location was better suited for our shopping needs as it was between Dallas and Grapevine. Got a great rate because Six Flags wasn't open. Although the stay has a complimentary […] breakfast, please know that there is a reason it is free. Absolutely dreadful "breakfast". Please be prepared to make the short drive across the interstate to the Cracker Barrel. I would definitely stay here again at the off season rate. Read moreGenuine Hotels.com guest review
"6 Man UIL Football Championship Game"
My family stayed overnight at the Hyatt Place and had a pretty good time. The room was clean (except for a wrapper on the floor) and the beds were comfortable. The only problem we had was with the portable crib. I had requested one when I reserved the room, but it was not noted. When I asked about it when checking in the concierge said they weren't […] notified. I had to ask him to check to see if there were any available instead of him offering to check. There was one available, which was a pack and play, and I had to take it up to the room. Also, there were no sheets for the pack and play so we ended up putting my 19 month old son down on a towel. Read moreGenuine Hotels.com guest review
Slight ant problem in bathroom.Genuine Hotels.com guest review
"Great place to stay!"
Great staff, very nice rooms with a lot of space. Loved it!Genuine Hotels.com guest review
"Great hotel. Excellent value."
Great location. Staff were very courteous and helpful. Rooms were exceptional. Great breakfast options.Genuine Hotels.com guest review
"Train wreck in Dallas"
The hotel was terrible. They put us in a dirty room to start out with. Then the ac in our new room did not work and the hot water boilers quit working. A cold shower for two days is not a good thing. Their answer to everything was "we'll give you a free drink". I did not pay for a single beer. Nice to have that, but I would have preferred things to […] work in the room the way they were suppose to. Read moreGenuine Hotels.com guest review
"Great Place to stay!"
Our Stay was a spur of the moment deal, but overall the hotel presented itself very nicely, the only one concern that I had/notice is that the shower glass wasn't properly sealed, the glass that folds into the shower was poorly constructed. while showering, the water would flow through the gap at the bottom of the door and go into the restroom area... […] once they fix that I believe that it's would be great! I would stay there again... Read moreGenuine Hotels.com guest review
"Good Night stay, needs better breakfast."
It is a very nice and clean hotel, they sell Starbucks coffee which is a good thing. We did have one person that said the machine was broken the night my daughter wanted a latte and so went back the next evening and had another person state that they haven't heard it was broken and she made us a couple of coffees. I thought that was weird.. They do […] need to work on the complimentary breakfast, it wasn't very good. Read moreGenuine Hotels.com guest review
The room was very spacious, clean and decorated nicely. However, the park lot and neighborhood surrounding the hotel was poorly lit. We did not feel safe at all. Better lighting is needed in the parking area for night arrivals and visitors.Genuine Hotels.com guest review
"love it !"
The room was very spacious and clean. The queen beds are actually twin sized not queen but they were comfortable.Genuine Hotels.com guest review
"It is a ok hotel."
There was some hair in the bathroom wall. It was so disgusting. The breakfast was fine, but no one cleaned tables, and napkins and forks run out. We never got any greeting while staying in this hotel.Genuine Hotels.com guest review
"Good hotel/bad staff"
Room was super nice and up go date. We checked in really late (4am) and was able to get a one hour extension on our check out time. Although later would have been nice. The associate that checked us in was unprofessional and rude. Told us first we didn't have a reservation, then asked for proof of confirmation, which we complied. He then told me it […] was my fault bc I didn't tell him we made the reservation though hotels.com. He then left us standing behind the counter while he left and went into some sort of back office. Reappeared and took another 5 min to check us in. Would have been a great stay if he would have been nicer. Also failed to mention the complimentary hot breakfast that I later read about and was disappointed we missed out on. Wasn't worth the 8 hours we were allowed to occupy the room for. Read moreGenuine Hotels.com guest review
"A close place to stay to visit the Stadium"
It was okay I didn't like the ideal you can't check in until 3pm. I went for the Cowboys game that started at 330pm had to get dress in the lobby restroom.Genuine Hotels.com guest review
"Great stay, but...."
Great stay, I am very happy with overall stay, only complaint is the remote control for tv was not working well, could not change channels, so I went to the front desk and got a different remote but had the same problem, other than that my stay there was great, thanks.Genuine Hotels.com guest review
Loved it . Will come back again next year and definitely stay for another month for work.Genuine Hotels.com guest review
"Great Price For A Nice Hotel"
Hotel was clean and staff was very friendly. Great price and includes free breakfast. Close to DFW airport as well as major interstate highways making it easier to get around. Came to visit family for holidays and glad I picked Hyatt Place.Genuine Hotels.com guest review
"We would stay again."
The hotel was nice,clean and room was nice and clean as well.. Customer service was good. Location was great it was close to AT&T Stadium and other parks, restaurants and shops The food I ordered from my room was good and hot ... But the free breakfast was cold and not much of a variety.Genuine Hotels.com guest review
"Great stay for a great price."
Stayed here for a last minute trip with my boyfriend. I've stayed at a Hyatt before and the stay was as comfortable as the last. We both loved how spacious and clean the room was.Genuine Hotels.com guest review
Very clean and staff was friendly and helpful. Will be staying there in the near future.Genuine Hotels.com guest review
"We'll be back. Great location awesome room"
Everything was perfect except the towels were dirty (looked like toothpaste)Genuine Hotels.com guest review
"EXCEPTIONAL CUSTOMER SERVICE"
Everyone my son and i came in contact with we're professional and extremely concerned about our needs. Excellent customer service. That staff needs some recognition for their outstanding customer serviceGenuine Hotels.com guest review
"Would recommend this hotel to anyone..."
The staff was great and very helpful.I needed some superglue and the gentleman went to his car and got some that he had.Genuine Hotels.com guest review
Great stay.....Genuine Hotels.com guest review
Very clean and comfortable. The night auditor was extremely rude though. Don't ask her for anything. Overall though, a lovely stay.Genuine Hotels.com guest review
"Modern and clean"
Nice getaway with my wife. Comfortable,good amenities. Breakfast was varied, fresh and delicious.Genuine Hotels.com guest review
It was nice an quiet....Genuine Hotels.com guest review
As a business traveler, this is a perfect hotel to stay at.Genuine Hotels.com guest review
Very friendly staff; quick check-in and check-out; good breakfast for a free hotel breakfast; surprised by size of beds - definitely not queen size - thankful for pull-out sofa for 3rd guestGenuine Hotels.com guest review
Made the trip to Dallas alone to ship a vehicle over seas, I felt very safe & comfortable.Genuine Hotels.com guest review
Not a good experienceGenuine Hotels.com guest review
The staff was extremely pleasent. We were in for a concert which they asked when we checked on, and then asked how the show was the next day. This hotel chain never dissapoints me.Genuine Hotels.com guest review
My husband and I arrived late in the evening after a very long day. After checking in, we settled into the lobby for dinner and a drink. The staff was extremely friendly. The room was clean and the bed was very comfortable. The breakfast the next morning and the Starbucks coffee started our day off great.The nature of our trip will most likely require […] another overnight visit. If it does, we will be staying here again. Read moreGenuine Hotels.com guest review
"CARDINALS WON! :)"
Our room didn't have a hair dryer and it took the front desk 3 hours to find us one(only had a low setting-worthless)! Obviously the cleaning staff doesn't pay attention to what is missing from the room! Bring your own hair dryer!Genuine Hotels.com guest review
amazing - the apple martini's are amazing!!Genuine Hotels.com guest review
"Very nice and not too pricey."
This was a very nice hotel, the room was very nice and the lady at the front desk when we checked out was very friendly and nice. I will stay again if back in this area.Genuine Hotels.com guest review
"Great location and service for the price!"
Friendly staff and good location, within easy drive to Six Flags, ballpark, stadium, and lots of restaurants and shopping. Will stay here again.Genuine Hotels.com guest review
It was greatGenuine Hotels.com guest review
staffs were friendly and accommodating to our needs. our room was spacious and clean. the breakfast was delicious and pleasant. enjoyed our stay.Genuine Hotels.com guest review
Was nice and friendly staff just needs upgrade especially elevators ..need more comfortable beds and softer pillowsGenuine Hotels.com guest review
"Not what I expect from Hyatt"
This hotel was not what I would expect for the price and for the name Hyatt. The room was dingy and unclean and lacked some of the nicer touches that distinguish a quality stay from a $60 a night flop house. The main complaint I have though is cleanliness. There were smudges (of God knows what) on the TV, the mirror, and the faucet. I stayed at the […] Best Western Plus the night before and was much happier with the room quality and cleanliness that I experienced. Read moreGenuine Hotels.com guest review
Stayed at another hotel that was horrible moved to this one and was so happy it was a great room! Super service and pretty decorGenuine Hotels.com guest review
The Hyatt was better than my friends and I expected it to be! Clean and awesome room service! The room was great and made us feel right at home for the weekend! I will definitely be backGenuine Hotels.com guest review
Called at 9:45pm for airport pickup, they would not come had to get cab. Even though they were advertising airport transportation. Hotel clean and they were friendly.Genuine Hotels.com guest review
"Amazing service & cleanliness!"
The staff were all so friendly and helpful! I clean/disinfect my own hotel rooms before a stay and I can honestly say this is the ONLY hotel room ever that hasn't needed it! I would definitely recommend this excellent hotel!Genuine Hotels.com guest review
We stayed here for a Cowboys game. The hotel staff was super nice, and the room was really clean. The hotel is only a few miles from the stadium so the location was great. Would definitely stay here again.Genuine Hotels.com guest review
Easy check in. Very friendly staff, very helpful. Room very nice and comfortable! Highly recommend to family and friendsGenuine Hotels.com guest review
The hotel and the rooms were clean and comfortable. Free breakfast were all so nice. Not just a continental fair. Very good selection of real breakfast foods. The 24 hour food and coffee bar was also very nice. I only had a few complaints. The service could've been better. When I ordered some food from the bar the girl forgot to go make it. So when […] I came back to get it it was still not ready. Additionally several of the girls kept calling me sweetie and honey and darling. I preferred to just be addressed in a professional manner. My only other complaint was the ice machine on the first floor did not work. It would only let out a small amount of ice and then stop. I could not even get enough ice to fill a couple of glasses. I kept having to go to the bar to get ice. A good quality ice machine is supposed to be a given at a decent hotel. Other than these things it was a pleasant stay. Read moreGenuine Hotels.com guest review
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