"Would definitely stay here again."
Clean, great service, great views and we would come back. =]Genuine Hotels.com guest review
The staff was very helpful and friendly. The hotel seems a bit outdated. The bed was not comfortable.Genuine Hotels.com guest review
"Great place! Good location."
Loved the hotel. Very good location. Had great time.Genuine Expedia guest review
"Nice hotel near many attractions"
My experience at this hotel was really good. The staff was amazingly helpful. The room was very clean and the staff cleaned the room daily. My children enjoyed the stay in the room and had a great time in the pool.Genuine Expedia guest review
The hotel was very clean, staff was very friendly and accommodating! Our room was very spacious and our bed was very comfortable! We were on the 6th floor and we could see the AT&T cowboys stadium from our window which was awesome because we were in town for the game! This hotel is a out a 5 minute drive from both the football and baseball stadium! […] My only compliant was we ordered a movie for 4.99 and I was billed 19.91. I then called the hotel and they are refunding me my money! Read moreGenuine Expedia guest review
"over all it was a good stay with one set back"
very comfortable stay the day concierge was very friendly and helpful. The food was excellent. But there is no room service,you call in your choice from a menu left in your room and then you will have to either go to the dining area to eat or take it to your room yourself. On my departure I called the desk ,@ 2:30 am and spoke with the hostess to make […] her aware of my early check out time at 3:30. I asked to have a breakfast sandwich made...even though the the menu states food on the menu is available 24/7. I was told it was not available and that I had to settle for cold food. that was not on the menu, I had to wait to have is set up and almost missed my ride to the airport. All that I was given was a bagel and some cream cheese that I did not eat.. I would have gotten more with the free continental breakfast. and She charged me for that. Read moreGenuine Hotels.com guest review
The staff was great and very helpful.Genuine Hotels.com guest review
Had matainanc man try to enter room without knocking and was not called. It was late and we were already in bed. Good thing the door had deadbolt on. Order room service and was not what it said it was and took 3 hrs. But the front desk staff was great and rooms were great minus the cockroach.Genuine Expedia guest review
Place was very clean and the staff very courteous. The night staff ( only 1) seemed overwhelmed by the # of guests and services were slow. They should have had more staff as there were several event that weekend.Genuine Hotels.com guest review
"Surprisingly pleasant inside"
Well-trained staff, nice decor in common areas, and appealing, comfortable rooms. Pleasantly surprised overall. Hotel is at odds with surrounding neighborhood, which is less appealing than hotel. Also, requires a bit of maneuvering to get to hotel from highway. Worth it, though!Genuine Hotels.com guest review
"Close to six flags, hurricane harbor and ballpark."
Ihop is real close. Good hot breakfast. Lots on the 24 hr menu and bar. Room was very clean and comfortable! Stayed here 5 times already. My favorite.Genuine Expedia guest review
The staff was great! Always very friendly and helpful. We had a pleasant stay.Genuine Hotels.com guest review
"Well above average"
My second stay, I will stay there again.Genuine Hotels.com guest review
"Better than the price, not as good as the name"
I was beside myself when I found a room for less than $100 a night at a Hyatt. What a great deal! It's 5-10 minutes from Six Flags Over Texas and from Hurricane Harbor (parks are at separate locations), and the hotel provides an hourly/on-call shuttle to both. We were greeted by a very friendly staff member at close to midnight - there's always someone […] at the desk. Breakfast the next morning was good, but heavy on carbs and had almost no meats. No good for Southerners or Atkins-dieters. Trying to get park tickets was a pain; the hotel's computers refused to load the parks' sites, so we had to pay either the normal rate at the gate, or the slightly-lower-but-not-as-low-as-the-website rate at the front desk. We opted for the second, and had to wait for the absent manager to grant the supervisor access to the tickets. What a headache! The common area/lobby/dining area (all the same place) was tastefully decorated and clean. The rooms were also clean, quiet, and comfortable. Sheer drapes ensure privacy, while heavier drapes keep out the light from SH-360's streetlamps. Despite being on the "wrong side of the highway", according to one of the staff members, we had no issues. No bedbugs, weird stains, or any of those other travelers' nightmares, either. The staff was friendly and as helpful as they could be during the entire stay. It may not be what I would expect from a Hyatt, but I would definitely stay there again. Read moreGenuine Hotels.com guest review
the staff was outstanding extremely friendly I made a business trip a bit more pleasurable will definitely stay again. I spend on average 40 nights in hotel rooms the yearGenuine Hotels.com guest review
"Six Flags Weekend!"
We had a lovely stay at this hotel! The staff were very friendly and attentive to our needs and were anxious to assist! The room was clean and inviting and the bed was very comfortable! If you need a firmer matress though, this might not be the bed for you :( All in all, a great visit by my family of 4!Genuine Expedia guest review
Really nice an clean with sum good breakfast to go with it I would stay there againGenuine Hotels.com guest review
"Perfect Hotel + Perfect Staff = HAPPY GUESTS!"
The hotel was clean, comfortable and inviting, and the staff were top notch and professional. We spent several days at Six Flags and appreciate the shuttle back and forth each time. The room was good size, comfortable, and i never heard a sound above or next to me. Perfect! The pool was clean and great for an evening swim. The only area I was slightly […] disappointed in was the quality of oatmeal for breakfast - too mushy. We will certainly be back for another stay! Read moreGenuine Expedia guest review
"Good hotel - convenient location"
We stayed for two nights on a visit to Dallas and Fort Worth so the location was great.Genuine Expedia guest review
Very nice hotel. VERY clean room and comfortable bed. Doesn't have every amenity that the high dollar hotels offer but I feel we got everything we needed at a very good price.Genuine Hotels.com guest review
It was a very nice experience for it being our very first time in Dallas. Place and staff were excellent! Breakfast was great as well. The only thing for me was the shuttle service, I think the hotel should have atleast 2, incase of busy times, for eg. It was very busy and time consuming due to the fact that the texas rangers were playing at home. But […] again like I said overall it was great! Read moreGenuine Hotels.com guest review
Customer service was great.Genuine Hotels.com guest review
Rooms were great, staff was very helpful, location was great. Best thing of all though-the breakfast sandwiches! Ate at several nice places in the Dallas area while there, but my favorite meals were breakfast both days we stayed at the hotel!Genuine Hotels.com guest review
"Nice Hotel close to Ranger Ballpark"
Was close to destination with convenience of shuttle. Staff was very helpful and pleasant. The room was a good size, but the sleeper sofa bed we requested was broken down and we could not use it unfolded. Not enough towels for number of guests. The noise in the halls was really bad. Could hear everyone and their doors slamming all night long. The beds […] very comfortable, but air conditioner a bit noisy. Overall it was a nice stay, but would like to see the carpets cleaned up some and the sleeper sofas replaced and the noise level reduced. Read moreGenuine Expedia guest review
"Great hotel for staying around Six Flags"
Beds were very comfortable. Everything was nice and clean. We were put at the end of the hall where the stairway door was. Loud at night and woke us up with people slamming the door open. It also came crashing closed. Make sure you are not at the end of a hall. Customer service was friendly, breakfast was decent. If you are a big breakfast eater dont […] waste your time, go to Ihop down the street. Read moreGenuine Hotels.com guest review
"Disappointing to say the least--"
Arrived late the first night (staying for 4), were given 2 double beds rather than the king requested. They said that was not a guarantee, ALTHOUGH EXPEDIA SAID IT WAS. Then, promised to move us the next day-- DIDN''T HAPPEN. The room wasn't cleaned because we put the "Do not Disturb" sign out until 10:30 am while we were getting ready. When we complained […] AGAIN, finally we were moved to a clean room with a king bed. Every morning cigarette smoke was pumped into our room from outside somewhere-- smoking by the air conditioner? Who knows-- VERY UNPLEASANT. The air conditioner ran 24/7 and was very noisy and the room not especially cool even though it was set as cool as it could go. No bathtub, peeling wallpaper, stained carpet. Overall not a good way to spend 4 nights and couldn't leave because of a 100% prepayment policy--can't cancel without giving up the entire amount paid. Read moreGenuine Expedia guest review
"Spacious rooms but front desk staff needs training"
I stayed here with my family. We really enjoyed our stay - our room was clean and spacious enough for a family of 4. The cleaning staff were amazingly helpful and efficient - one matron replaced our entire a/c unit while we were at dinner! The front desk staff, however, were an entirely different story. From check in to check out, the front desk staff […] were surprisingly inefficient. Often times they were talking to one another about private hotel/guest related info which should not necessarily have been discussed in front of other guests or they were distracted with doing other things, like busing tables in they're breakfast area and serving drinks in the lobby bar. It was easy to get over their ineptitude because they were typically polite and apologetic. Overall a good value hotel, if you're on a leisurely stay. Read moreGenuine Hotels.com guest review
"okay not great"
Area of hotel was not so bad at all away and quiet. Bed were hard and very small .Genuine Hotels.com guest review
"Close to Six Flags"
Enjoyed staying here. Could have had 1 more elevator.Nice and clean. Indoor pool would be nice.Genuine Expedia guest review
The bathroom floor was covered in hair. It was gross.Genuine Hotels.com guest review
good experience although we found hair in our bed upon arrivalGenuine Expedia guest review
"Perfect for family"
Hotel was very clean, nice service, excellent breakfast. I would reccomend this hotel with no hesitation.Genuine Expedia guest review
We stayed for 4 days three nights and we had a great time. Rooms were clean and staff was great as well. This is a great location as well.Genuine Expedia guest review
Staff is very nice and very attentive, accommodations are greatGenuine Hotels.com guest review
There was a lot of room in our hotel room so the five of us were not cramped. Service at the Grab N Go was very slow and took awhile. The complimentary breakfast was good and everyone found something they each liked. The place was very clean. The one other problem we had was using the pull out bed on the sleeper sofa. The linens were not clean and we […] had to have housekeeping remove them and give us new ones. Also, the room was prepaid but they asked for a credit/debit card for unforeseen charges. However, they charged $15 which was pending for six days on my checking account. This should be advertised ahead of time. Read moreGenuine Expedia guest review
"Pro's and Con's"
I thought this hotel was very appealing and comfortable. The rooms were beautiful and spacious. The value of the hotel was very good. However, the breakfast was lacking. Most hotels we stay at provide eggs, toast, and more options. The only choices we had was french toast, oatmeal, and cereal. There was no cutlery. I had to go to the front desk to ask […] for the plastic wear. My kid, who loves breakfast, was very disappointed. Also the pool was a big disappointment - it was grimy and had hairs floating throughout the surface. My husband and son went once and did not return. The whole point of us staying at a hotel, is to have a good pool experience. We chose your hotel online because the pool looked to be a good one. That being said, the cleaning staff was awesome...very friendly. The front desk staff was nice. Read moreGenuine Hotels.com guest review
"comfort and value"
I have no complaints about this hotel. Beds were comfortable, the rooms were large and attractive. The bathroom was a little small, but definately not an issue. Breakfast was good, service was good...overall my family and I were happy with all aspects of the hotel. After a full day at Six Flags, we were promptly picked up by the hotel shuttle, which […] added to the overall satisfaction of our stay. I am pretty picky when it comes to hotels, and this one I would recommend based on value and quality. Read moreGenuine Hotels.com guest review
Hotel was so nice and open. Room was simply gorgeous, spacious, very well kept.Genuine Hotels.com guest review
We stayed at this hotel during our recent trip to Rangers BallPark in Arlington. We had stayed at Hyatt Place hotels before and trusted it to be a safe, comfortable, medium range priced place to stay close to the Ballpark. Overall, it is a basic Hyatt Place. Decor and room schemes are the same all of the country. I found the price to be about $20 higher […] than was reasonable. But, given that it was located within a 10 min drive to the Ballpark, Sixflags, WetnWild, etc., I understood that they could charge higher. But having stayed at a Springhill Suites right next door to Grapevine Mills and Bass Pro the previous two nights for about $30 less a night (in a newer hotel), I found the price to be unreasonable. What else brought my rating down was dampness around the window and floor which caused some allergies (bad headache, congestion, etc.) that I didn't notice till the next morning. That and the overall price Read moreGenuine Expedia guest review
"Fun family getaway"
I would definitely go back to this hotel, the staff was very helpful and always going that extra mile to make sure we got what we needed. The rooms were a comfortable and a welcome sight after a day a six flags or a rangers game, and we didn't even have to drive, the hotel shuttle would take us and bring us adding to the savings and convienece of the […] hotel. Read moreGenuine Hotels.com guest review
we love the hotel...only negative from our standpoint was the poor spray from the shower head...after a hot day at the water park we needed a good shower to feel refreshed and the shower head just didn't do its job. otherwise we had a great stay!!!Genuine Hotels.com guest review
The hotel staff seem disorganized and were not that friendly. The hotel was not close to any good places to eat and the breakfast was meager, at best.Genuine Hotels.com guest review
"better than average"
the room was good, and clean. my biggest problem, was no internet service the 1st day. bathrooms were a bit small. room was very adequate for my family of 4. rates were good for this room, and location to arlingtons entertainment district. I would probably stay there again.Genuine Hotels.com guest review
"Nice for 5 of us"
Stayed four nights during vacation to Six Flags. Great location to parks. Breakfast was good, nice selection. Only issue we had was one of the elevators took us all the way up to sixth floor, then straight back to first without opening - a little scary. Other than that, very nice staff.Genuine Hotels.com guest review
The shuttle service was convenient and Jeff made the service a great experience!Genuine Hotels.com guest review
Jeff was our shuttle captain! He was the best part of the trip due to his skills of showing us exactly what we need to know and when to go and leave the parks and ball park. He came when we needed him and made sure we were safe and secure everywhere we were in our various shuttles. I have six people in our party and he made us feel special everytime. […] He even got out and opened and closed the door each time. Don't lose Jeff and Andrea!!!!!!!! This is rare today. Read moreGenuine Hotels.com guest review
Pro's - location, nice roomy rooms, Starbucks( limited menu), price. Con's - tiny bathroom, WiFi didn't work during our stay, restaurant wasn't open, because there wasn't a cook working during our stay, which might have explain why the complimentary breakfast was horrible. ( we ate breakfast elsewhere the 2nd morning ), the snacks up front were overpriced […] and not fresh, pool was dirty. Too many of the reasons I choose this hotel, weren't offered, or just weren't good. I won't be back. Read moreGenuine Hotels.com guest review
this nice time.Genuine Hotels.com guest review
The staff are very friendly and helpful. I thoroughly enjoyed my stay. Thank you to the great staffGenuine Hotels.com guest review
"Close to all the great things to do."
Love the breakfast variety that is available. Nice staff at front desk and wonderful driver for bus so we didn't have to drive, which was wonderful. Right down from 6 Flags and many eating choices.Genuine Hotels.com guest review
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