"Room was fine. Service was not."
The room and general hotel were well kept and a good price for a good clean room. The only issue was with the rude staff. The front desk person snapped at us when we asked for pillows for the pull out couch so our kids could each have one, and the people in the breakfast area bumped into my wife several times when trying to force their way through a […] crowd instead of waiting a minute for guests to clear and were rude when asked to stop. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites Atlanta-Airport North Dear Traveler, I really appreciate your taking the time to let us know about your recent stay. I want to personally apologize for the frustration you experienced when the actions of the staff did not meet your expectations. We want our guests to be met with a well-trained staff that puts guest comfort and satisfaction before everything else. I am sorry if this was not your experience. You can be confident that we will follow-up on your concerns so that others are not disappointed as you were. Again, thank you for making the effort to share your thoughts. We value you as a guest, please stay with us again soon so that we can demonstrate our commitment to your comfort. Sincerely, James
"Had some good points, but misrepresented breakfast"
First, the good news. The rooms were well-appointed for the price, and the breakfast was good. We had two problems, however. First of all, the bottom sheet on one of the queen beds was too small and the corners popped loose every time one of us turned over. We spent half the night partially on the mattress cover, despite repeated attempts to pull the […] sheet snugly over the corners. Secondly, one of the members of the group did not get breakfast. I called the hotel right after I made my reservation, and explained that one person had to leave at 4:30 AM to catch his flight. I asked if I should bring breakfast for him, or if the hotel provided a breakfast-to-go bag. I was assured that the hotel provided breakfast-to-go bags. I asked if I should order it in advance, and was told, no, that I should tell the staff upon check in. So, as planned, I DID tell the woman who checked us in that we would need one breakfast-to-go bag, because one member of our group needed to take the 4:30 AM shuttle. She told me that the bags would be at the front desk in the morning, and would include water, a breakfast bar, and fruit. We were down to see the member off onto the shuttle at 4:25 and were told by the front desk that there were no breakfast-to-go bags, and that the hotel, in fact, never provided them! Read moreGenuine Hotels.com guest review
"Mexican and Italian restaurant in walking distance"
Stay was good. Breakfast not until 7am on weekends. Several of us with early flights had to catch 6:30am shuttle. I had to purchase breakfast airport.Genuine Hotels.com guest review
Response by Country Inn & Suites Atlanta-Airport North Dean Ken, I really appreciate your taking the time to share your disappointment with your recent stay. I want to personally apologize that the complimentary breakfast did not meet your expectations. A good breakfast in pleasant surroundings is part of our promise to you. I apologize that this was not your experience. Our Franchisor sets the hours for the breakfast hours, however we have "To Go Bags" available at the front desk for those very early departures. Please join us again and allow us to demonstrate our commitment to a truly successful start to the day. We look forward to having the opportunity to restore your confidence in our hotel in the near future. Sincerely, James
"stayed here before driving to Ft. Benning"
Nice place. Good mexican restaurant within walking distance. Nice neighborhood.Genuine Hotels.com guest review
Overall stay was courteous and comfortable!Genuine Hotels.com guest review
Country Inn and Suites impressed me since my first stay in a Northern Virginia location. This location was no different: a professional staff, a clean room, and an amazing breakfast layout. I now have a go-to hotel for when I travel.Genuine Hotels.com guest review
"Splurged for an extra day!"
In town for filming, first time staying here. Great rate and wonderful accommodations- room was exceptionally clean, cookies on arrival, outstanding full free breakfast, clean well maintained indoor pool and hot tub. Especially impressed with the hotel staff- everyone from the day and night reception folks, the breakfast hostess, the maids- all friendly […] and helpful. Hotel is non-smoking which is great for me- we were able to get a room on the ground floor next to an exit so the husband could smoke outside- great for him! Steady wifi (and good 'business area' with computers and printers if you didn't bring your own)- could not ask for more! Close to airport- surprisingly quiet- free shuttle for those who need it. We extended our stay by a day just to relax and enjoy- a great way to end the summer! Read moreGenuine Expedia guest review
"close to airport"
it was ok for the price. Tv did not work in room. called front desk who sent security up. Who was dressed in black t shirt that had security written on it and a pair of gray sweat pants on. I almost didnt open my door to let him in. Bathroom had hair in the tub and the floor. Location was good close to the airport.Genuine Hotels.com guest review
Overall hotel was good but I waited almost an hour for the shuttle although it was supposed to run on 30min loops. I called the hotel front desk who seemed powerless to check on the driver or confirm they were coming. Other than that, decent hotelGenuine Hotels.com guest review
"Good hotel to stay close to the airport"
Hotel close to the airport with all necessary facilities and free wifi.Genuine Expedia guest review
"Worth the value"
Had a good start at the hotel. The rooms are very cozy and to standard. Was not happy with their breakfast as they served frozen fruits :)Genuine Hotels.com guest review
"great place to stay"
great rate... I had a bad shower head( water splashed all over the bathroom floor) and they upgraded my room at no charge. Very nice staff.Genuine Hotels.com guest review
"Nice clean room for a quick stay"
Clean room and comfortable bed for a quick overnight. Nice pool and Jaccuzzi too.Genuine Hotels.com guest review
"Close to airport"
Excellent, courteous serviceGenuine Hotels.com guest review
"Oasis in the Desert"
My friend and I decided to spend a night out before I fly in the morning. Of course, I searched at Hotels.Com. The choices were outstanding. I finally make up my mind by choosing Country Inn and Suites. The hotel was located about one block away from a very busy street where most of the food chains are located. I was concerned , but when I arrived at […] the Hotel, the serenity and peaceful atmosphere of the building put a tremendous joy in my heart.My friend and I had a wonderful evening. I'll definitely recommend Country inn and Hotels. Com to my friends. Read moreGenuine Hotels.com guest review
I stayed there just to sleep and catch a flight at the airport the next day. Kids running in the hall right outside of my room. The walls are so thin that I could hear people walking around and flushing toilets in adjacent rooms. I didn't bother to complain, because I can sleep through anything. But if you're a light sleeper, this won't work for yo […] u. Read moreGenuine Expedia guest review
"2 night stay, 4/5 overall. August 4-6, 2014"
Traveling from Florida. It was close to the Amphitheater and about 15 minutes from the downtown Atlanta. I was pleased with the location because it wasn't on a busy road. Check-in was a breeze, and the front desk lady was really nice.The first night everything was fine, room was quiet. There was an extra pillow and blanket that was nice. The next morning […] there was a knock on the door from housekeeping about 830am, (we forgot do not disturb) and told the housekeeping lady to give us 30 minutes then we will be gone for most of the afternoon. We then noticed that our hotel door did not close. You could easily push it open with your finger. I went to the front desk (new lady) and she was very rude (blank stare-do you want me to look at it?) when i told her. Maintenance guy didn't get in til noon and that made me uneasy because we were leaving for the day. Front desk lady came up to the room and by that time we figured out the lock was off by a little bit and the door would lock if you lifted up on it. We got back to the room around 1pm and the room was not cleaned. I was a little upset, thought the room was supposed to be cleaned. I would've been happy if the trash was taken out. Maintenance guy showed up about 4pm to fix door, was very courteous. Felt good about leaving electronics in the room. Breakfast had a lot of choices and was hot and good. Checkout was a breeze because I prepaid. Read moreGenuine Expedia guest review
Overall the room was clean & neat. The only bad we have to say is that the bed closest to the window in our room (302) was terrible. It had like a sink hole in the dead center of it so we didn't sleep good because we were constantly rolling to the middle of the bed. Hope that gets fixed.Genuine Hotels.com guest review
Yor staff is very professional, your hotel band will akways be my first choice. Please do something special for your staff, they deserve it. For the past two months my family and I been staying at different hotels from marietta to the airport area, until my apartment comes through, and your establishment really made us feel at home. Thank you!!!!!Genuine Hotels.com guest review
I love itGenuine Hotels.com guest review
"Consistency Is What Matters Most"
You can have a peace of mind staying here. You know the room will be clean, the bed will be relaxing, the room temps will be comfortable, the staff will be courteous, and the breakfast will be satisfying. Jim and his staff make every attempt to make your stay pleasant. That is why I am a repeat guest at this establishment.Genuine Hotels.com guest review
"A nice surprise"
A great hotel. Staff was friendly and informative. Indoor pool was great. Will stay again if we are in the area.Genuine Hotels.com guest review
I was staying at the hotel to take the Georgia Bar Exam. The hotel was quiet. The staff was friendly. I was able to get a good night's sleep and breakfast the next morning.Genuine Hotels.com guest review
"Excellent choice for a quick overnight"
booked this for my husband who miss the connection. Very good.Genuine Hotels.com guest review
"Clean, pretty, comfortable"
Nice, very pretty hotel. Clean, everything worked (frig, microwave, etc.), and mostly very comfortable (sofa bed good, but mattress was a little thin). Breakfast was great, nice staff, chocolate chip cookies in the evening,Genuine Hotels.com guest review
Kind of located in a rough neighborhood but a nice hotel.Genuine Expedia guest review
I was so happy to see how clean it wasGenuine Hotels.com guest review
"Ok stayed at better"
Non smoking room that used to be a smoking room. There is no way the management didn't know. This room stunk horribly. Place is ok just for a night before a plane ride. This place sees a lot of traffic and it shows.Genuine Hotels.com guest review
"clean and adequate"
Everything was better than expected. Good value. Only negative was that it got noisy early in the morning due to folks getting ready for early flights. Overall, I highly recommend.Genuine Hotels.com guest review
Excellent location. close to the airport. Shuttle to and from the airport. I Like itGenuine Hotels.com guest review
"As good as I expected"
The room was very clean and comfortable. The staff was super friendly. The location was convenient and the breakfast was great.Genuine Hotels.com guest review
Stayed at this hotel a week. Although close to airport never heard planes. Staff was great. Parking good and secure. Would stay here again anytime we come back to town.Genuine Expedia guest review
"there when I needed them"
After a horrible ordeal with Delta Airlines overbooking, we had to spend the night in Atlanta. Country Inn provided excellent service for us from the shuttle to and from the airport and our stay. I will definitely stay again.Genuine Hotels.com guest review
"Nice place to stay"
I was looking for a highly rated, reasonably priced, place to stay and this place fit the criteria. The room was very nice and clean. Bed, comfortable. Very quiet. Airport shuttle on time. Would recommend to family.Genuine Expedia guest review
"Good For What I Needed"
The staff make up for the "oldness" of the hotel. The people are wonderful, and are very accommodating. Great indoor pool and hot tub.Genuine Hotels.com guest review
This was a very nice place to stay the staff was wonderfulGenuine Hotels.com guest review
"Great birthday mini vacation.. :-)"
I have found something or dislike something about a hotel but i cant find anything wrong with this hotel except the breakfast..they didn't really have anything..other than that it was an awesome time!!! :-) definitely will be back... ;-)Genuine Expedia guest review
"We never stay at a country inn again"
As a family of 5 we need more pillows. When we asked for more it was like we where asking for the room for free. The staff was rude and the indoor pool was to cold to even swim in. We will never go backGenuine Expedia guest review
"Great place to stay"
Close to airport but quiet. Staff was friendly. Upgraded me free of charge to a suite. Free shuttle to airport.Genuine Expedia guest review
"Close to Airport"
Prior to booking, I called the local number to find out if they had free park and ride for the airport. I was told we could park our car at the hotel and be shuttled to the airport at no charge. When we checked in, we were told they had shuttle service to the airport but if we had our own car we could not park in their parking lot. The clerk at the […] front desk was not rude but she had attitude. The bed was one of the most uncomfortable beds we have ever slept in, and we were awake most of the night. Read moreGenuine Expedia guest review
Response by Country Inn & Suites Atlanta-Airport North Dear, Linda, Thank you for spending the time to post a review. I do apologize for any misunderstanding involving the parking. We do provide free shuttle service to and from the domestic terminal. Parking for any guest is free of charge while being registered at our property. However, parking for cars after checkout is very limited and does carry a charge for this service. We will extend your concern about the mattress to our Franchisor as it is what is required by Carlson. We are very sorry it was uncomfortable. We hope you will give us another opportunity to serve your needs in the near future. Best Regards, James
Excellent stay! We have never had a problem with any of the Country Inn & Suites and this was no different. The room was great and the price was very comparable to other top-notch hotels.Genuine Expedia guest review
"Great home base for a visit to Atlanta"
Really appreciated (1) the VALUE of the room [booked through Expedia] and (2) the minimal travel time to favorite Atlanta attractions. (3) Decent eateries in the vicinity of the hotel, too, and (4) free shuttle to the airport. (5) Nice to start the day with a hot meal.Genuine Expedia guest review
Everyone was extremely friendly and helpful. Pool was not accessible due to high chlorine level. Eyes were burning and could not enjoy the pool. Everyone deserves a raise!!!Genuine Hotels.com guest review
"Good room, decent price"
The only complaint is that there were a few spots/stains on the quilt. We just flipped it so it was at the bottom and no problems otherwise.Genuine Hotels.com guest review
Nice hotel. Very helpful and friendly staff. I would recommend this hotel. and would stay again. Also a fair price.Genuine Hotels.com guest review
"Very home like stay very plesant employees"
It was the best part of the whole trip! Everyone was very pleasant the breakfast was great and well stocked. The in room refrigerator came in handy I would book there next time I go back!Genuine Hotels.com guest review
We enjoyed our stay in a quiet area. The staff is wonderful! Another plus was free parking at the hotel and the indoor swimming pool and Jacuzzi. The only negative in our opinion was that the eggs and sausage were frozen items that were microwaved. They did have a variety of drinks to choice from and other complimentary breakfast items. Thank you Country […] Inn & Suites!! Read moreGenuine Expedia guest review
Upon arrival about midnight the clerk appeared tired and was unfriendly. After entering our room, there were 4 adults and 1 child in a suite we pulled out the queen sofa bed and there was only one pillow for it. I went to the clerk to ask for a couple more and she pulled one from the back and said she only had that one. She didn't offer to find another […] or help in any other way. I was too tired to deal with her. At 6:05 the next morning I went to inquire about a shuttle to the airport and she said it runs every 30 minutes and the 6:00 just left so we would have to wait until 6:30 and she turned around as if I had left the counter. No effort whatsoever to make us feel welcomed or comfortable. The stairs were dirty the hotel had an overwhelming bleach odor. Not exactly the experience I'm used to at Country Inn & Suites. Read moreGenuine Expedia guest review
Response by Country Inn & Suites Atlanta-Airport North Dear Janey: I really appreciate your taking the time to share your disappointment with your recent stay. I want to personally apologize for the frustration you experienced when the actions of the staff did not meet your expectations. We want our guests to be met with a well-trained staff that puts guest comfort and satisfaction before everything else. I am sorry if this was not your experience. You can be confident that we will follow-up on your concerns so that others are not disappointed as you were. Again, thank you for making the effort to share your thoughts. We value you as a guest, and I do want you to know we will retrain our midnight staff member on this issue. Please stay with us again soon so that we can demonstrate our commitment to your comfort. Sincerely, James Zeigler
"Good choice for catching a flight"
The free shuttle was good, the driver was nice and helped a lot.The maintenance was a little bit old but clean. The breakfast was good. The neighborhood was not that good but it would be ok if you just stay in the room without walking around.Anyway it worth the price.Genuine Hotels.com guest review
"Country Inn not so sweet"
I was booked into a room with a non working TV and phone that was unable to place outbound local calls which were supposed to be included. I immediately called the front desk and was told they would send someone up to fix the problem. After waiting over 15min no one arrived so I went down to the front desk and the agent said she was coming then had […] me wait on her to follow me back to the room and wait again while she fixed the TV and had the phone for the room turned on. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites Atlanta-Airport North Dear Rhonda: I really appreciate your taking the time to share your recent experience. I want to personally apologize for your disappointment with the telephone and TV service. We want our guests to have the best stay possible where everything is in perfect working order and meets their expectations. I am sorry if that was not the case during your stay. You can be confident that we will follow-up on your concerns so that others are not disappointed as you were. Again, thank you for making the effort to share your thoughts. with us. We value you as a guest, and I do want you to know that your concerns are our concerns! Please stay with us again soon so that we can demonstrate our commitment to your satisfaction. Sincerely, James Zeigler
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