Hotel was conveniently located. Close to a number of restaurants. Breakfast was the usual fair but well done. No complaints. Would stay here again.Genuine Hotels.com guest review
"less than adequate"
Hotel got good reviews but obviously not by business traveler's. Hotel is dated, staff is unwelcoming, bedspread dirty and not hot water for 3 days in the sink. Neighborhood is dicey with very limited choices. If your used to at least holiday Inn standards find another place.Genuine Hotels.com guest review
Response by Country Inn & Suites Atlanta-Airport North Dear Joe, Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We always take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations in the very near future. Regards, James
Very nice stay. I just did not like the breakfast food at all.Genuine Hotels.com guest review
Very friendly staff, clean rooms, easy free parking. Cleaning staff must be well trained as my room was spotless. Great for business trip.Genuine Hotels.com guest review
A very nice breakfast including eggs, biscuits, sausage, and hot oatmeal. Excellent.Genuine Hotels.com guest review
Very dirty hot tub deck and paint peeling in rooms. The coffee pot in the room looked like it was never cleaned. However the staff we very friendly.Genuine Hotels.com guest review
Response by Country Inn & Suites Atlanta-Airport North Dear Traveler: I really appreciate your taking the time to share and post your disappointment with your recent stay. I want to personally apologize that the coffee maker and hot tub area was not as clean as our standards demand. A clean room without peeling paint that has been prepared for our guests is basic for a good stay. I am very sorry if this was not your experience. We are dedicated to correcting these issues at once. We value you as a guest, and hope you will give us another opportunity the next time you visit the area. Sincerely, James
"Convenient location to airport"
Overall good experience. The breakfast should start earlier so that people with early flights can enjoy!Genuine Hotels.com guest review
My wife and I booked a standard king room and when we checked in, the only standard king room left was next to the elevator. So the front desk associate upgraded us to a King suite. The breakfast bar was great and the staff was really nice and pleasant. Highly recommend this hotel!!!Genuine Hotels.com guest review
The hotel is well managed. The gym is good. I was moved to a suite after finding that the air-conditioning in my room did not work. Very responsive staff. The breakfast is very good. There are lots of food options in the area. The shuttle runs like clock work b/n the airport and the hotel. Coffee is always available. They've improved basic things (e.g., […] like making sure the vending machines work), and that has helped. There were two loud groups during my last night, but the hotel staff got them to calm down so all was okay. This is worth the investment. Good rooms, good service, and good quality for a good price. Read moreGenuine Hotels.com guest review
MY ROOM WAS NOT CLEAN, OTHER THEN THAT IT WAS NICE.Genuine Hotels.com guest review
Not a bad place. We checked in a little after 3, only to find the cleaning gal in our room looking at her phone, and our room not ready, so we had to leave for a while. Cooling unit had no knobs left on it, so we had no control of heat/cooling. It was one night...good enough.Genuine Hotels.com guest review
I really enjoyed my stay at this hotel. I'm planning to stay here again. The room was amazing. The staff was excellent.Genuine Hotels.com guest review
"Very nice and comfortable room"
I was incredibly pleased with quality and comfort of the room for the price and I have very high standards for hotels I stay in. Since we only stayed for one night and arrived at 1am from the airport and left at 10am I didn't want to spend a lot of money but wanted a nice place and this fit the bill! The lady at the front desk was extremely nice, especially […] after a very long day. The room was clean, comfortable and updated. Close to the airport and easy to find. Breakfast the next morning was ok, not great. Loved the cookies at check in. I would definitely stay there again and recommend to others looking for a room in this price range. Read moreGenuine Hotels.com guest review
"Airport Stop over"
The hotel was clean. The couch in our room was a little grimy. Staff were efficient but a little impersonal.Genuine Hotels.com guest review
"Loved the location to Turner Field and the quiet"
Our family of children, grandchildren, and grandparents stayed together here in 3rooms same floor. It was fun.Genuine Expedia guest review
Outdated older hotel with squeaky doors and floors. Couldn't check in to our prepaid room without a $100 deposit for incidentals which we never use and never heard of elsewhere (just turn off the phones and pay per movies!) Will never stay here again.Genuine Expedia guest review
Response by Country Inn & Suites Atlanta-Airport North Dear Traveler, I am sorry that you have concerns about your experience at our hotel. Although it is never pleasant to hear when a guest is not satisfied with his or her experience, we do need to be aware of these situations. Our goal is to make the Country Inn & Suites Atlanta Airport North, the hotel of choice for our guests while away from home. I will be sharing your comments regarding cash policies with hotel staff during our upcoming meetings as a learning tool to help us improve our performance and provide exceptional service to our guests. We want to be able to provide our guests with the best service possible, and feedback from our guests helps us to achieve that goal. I want to thank you for taking the time to contact us because your input is valuable to us. We hope we will have an opportunity to serve you again in the near future. Sincerely, James
"Close to airport and cosy stay."
Really liked this hotel. Moved from a Duluth hotel we stayed at to attend a wedding because we wanted to be closer to downtown Atlanta, where we were able to go to the Martin Luther King Center and the Georgia Aquarium. Good breakfast with real oatmeal and nice toppings and decent coffee. Thanks.Genuine Hotels.com guest review
"Room was fine. Service was not."
The room and general hotel were well kept and a good price for a good clean room. The only issue was with the rude staff. The front desk person snapped at us when we asked for pillows for the pull out couch so our kids could each have one, and the people in the breakfast area bumped into my wife several times when trying to force their way through a […] crowd instead of waiting a minute for guests to clear and were rude when asked to stop. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites Atlanta-Airport North Dear Traveler, I really appreciate your taking the time to let us know about your recent stay. I want to personally apologize for the frustration you experienced when the actions of the staff did not meet your expectations. We want our guests to be met with a well-trained staff that puts guest comfort and satisfaction before everything else. I am sorry if this was not your experience. You can be confident that we will follow-up on your concerns so that others are not disappointed as you were. Again, thank you for making the effort to share your thoughts. We value you as a guest, please stay with us again soon so that we can demonstrate our commitment to your comfort. Sincerely, James
"Had some good points, but misrepresented breakfast"
First, the good news. The rooms were well-appointed for the price, and the breakfast was good. We had two problems, however. First of all, the bottom sheet on one of the queen beds was too small and the corners popped loose every time one of us turned over. We spent half the night partially on the mattress cover, despite repeated attempts to pull the […] sheet snugly over the corners. Secondly, one of the members of the group did not get breakfast. I called the hotel right after I made my reservation, and explained that one person had to leave at 4:30 AM to catch his flight. I asked if I should bring breakfast for him, or if the hotel provided a breakfast-to-go bag. I was assured that the hotel provided breakfast-to-go bags. I asked if I should order it in advance, and was told, no, that I should tell the staff upon check in. So, as planned, I DID tell the woman who checked us in that we would need one breakfast-to-go bag, because one member of our group needed to take the 4:30 AM shuttle. She told me that the bags would be at the front desk in the morning, and would include water, a breakfast bar, and fruit. We were down to see the member off onto the shuttle at 4:25 and were told by the front desk that there were no breakfast-to-go bags, and that the hotel, in fact, never provided them! Read moreGenuine Hotels.com guest review
"Mexican and Italian restaurant in walking distance"
Stay was good. Breakfast not until 7am on weekends. Several of us with early flights had to catch 6:30am shuttle. I had to purchase breakfast airport.Genuine Hotels.com guest review
Response by Country Inn & Suites Atlanta-Airport North Dean Ken, I really appreciate your taking the time to share your disappointment with your recent stay. I want to personally apologize that the complimentary breakfast did not meet your expectations. A good breakfast in pleasant surroundings is part of our promise to you. I apologize that this was not your experience. Our Franchisor sets the hours for the breakfast hours, however we have "To Go Bags" available at the front desk for those very early departures. Please join us again and allow us to demonstrate our commitment to a truly successful start to the day. We look forward to having the opportunity to restore your confidence in our hotel in the near future. Sincerely, James
"stayed here before driving to Ft. Benning"
Nice place. Good mexican restaurant within walking distance. Nice neighborhood.Genuine Hotels.com guest review
Overall stay was courteous and comfortable!Genuine Hotels.com guest review
Country Inn and Suites impressed me since my first stay in a Northern Virginia location. This location was no different: a professional staff, a clean room, and an amazing breakfast layout. I now have a go-to hotel for when I travel.Genuine Hotels.com guest review
"Splurged for an extra day!"
In town for filming, first time staying here. Great rate and wonderful accommodations- room was exceptionally clean, cookies on arrival, outstanding full free breakfast, clean well maintained indoor pool and hot tub. Especially impressed with the hotel staff- everyone from the day and night reception folks, the breakfast hostess, the maids- all friendly […] and helpful. Hotel is non-smoking which is great for me- we were able to get a room on the ground floor next to an exit so the husband could smoke outside- great for him! Steady wifi (and good 'business area' with computers and printers if you didn't bring your own)- could not ask for more! Close to airport- surprisingly quiet- free shuttle for those who need it. We extended our stay by a day just to relax and enjoy- a great way to end the summer! Read moreGenuine Expedia guest review
"close to airport"
it was ok for the price. Tv did not work in room. called front desk who sent security up. Who was dressed in black t shirt that had security written on it and a pair of gray sweat pants on. I almost didnt open my door to let him in. Bathroom had hair in the tub and the floor. Location was good close to the airport.Genuine Hotels.com guest review
Overall hotel was good but I waited almost an hour for the shuttle although it was supposed to run on 30min loops. I called the hotel front desk who seemed powerless to check on the driver or confirm they were coming. Other than that, decent hotelGenuine Hotels.com guest review
"Good hotel to stay close to the airport"
Hotel close to the airport with all necessary facilities and free wifi.Genuine Expedia guest review
"Worth the value"
Had a good start at the hotel. The rooms are very cozy and to standard. Was not happy with their breakfast as they served frozen fruits :)Genuine Hotels.com guest review
"great place to stay"
great rate... I had a bad shower head( water splashed all over the bathroom floor) and they upgraded my room at no charge. Very nice staff.Genuine Hotels.com guest review
"Nice clean room for a quick stay"
Clean room and comfortable bed for a quick overnight. Nice pool and Jaccuzzi too.Genuine Hotels.com guest review
"Close to airport"
Excellent, courteous serviceGenuine Hotels.com guest review
"Oasis in the Desert"
My friend and I decided to spend a night out before I fly in the morning. Of course, I searched at Hotels.Com. The choices were outstanding. I finally make up my mind by choosing Country Inn and Suites. The hotel was located about one block away from a very busy street where most of the food chains are located. I was concerned , but when I arrived at […] the Hotel, the serenity and peaceful atmosphere of the building put a tremendous joy in my heart.My friend and I had a wonderful evening. I'll definitely recommend Country inn and Hotels. Com to my friends. Read moreGenuine Hotels.com guest review
I stayed there just to sleep and catch a flight at the airport the next day. Kids running in the hall right outside of my room. The walls are so thin that I could hear people walking around and flushing toilets in adjacent rooms. I didn't bother to complain, because I can sleep through anything. But if you're a light sleeper, this won't work for yo […] u. Read moreGenuine Expedia guest review
"2 night stay, 4/5 overall. August 4-6, 2014"
Traveling from Florida. It was close to the Amphitheater and about 15 minutes from the downtown Atlanta. I was pleased with the location because it wasn't on a busy road. Check-in was a breeze, and the front desk lady was really nice.The first night everything was fine, room was quiet. There was an extra pillow and blanket that was nice. The next morning […] there was a knock on the door from housekeeping about 830am, (we forgot do not disturb) and told the housekeeping lady to give us 30 minutes then we will be gone for most of the afternoon. We then noticed that our hotel door did not close. You could easily push it open with your finger. I went to the front desk (new lady) and she was very rude (blank stare-do you want me to look at it?) when i told her. Maintenance guy didn't get in til noon and that made me uneasy because we were leaving for the day. Front desk lady came up to the room and by that time we figured out the lock was off by a little bit and the door would lock if you lifted up on it. We got back to the room around 1pm and the room was not cleaned. I was a little upset, thought the room was supposed to be cleaned. I would've been happy if the trash was taken out. Maintenance guy showed up about 4pm to fix door, was very courteous. Felt good about leaving electronics in the room. Breakfast had a lot of choices and was hot and good. Checkout was a breeze because I prepaid. Read moreGenuine Expedia guest review
Overall the room was clean & neat. The only bad we have to say is that the bed closest to the window in our room (302) was terrible. It had like a sink hole in the dead center of it so we didn't sleep good because we were constantly rolling to the middle of the bed. Hope that gets fixed.Genuine Hotels.com guest review
Yor staff is very professional, your hotel band will akways be my first choice. Please do something special for your staff, they deserve it. For the past two months my family and I been staying at different hotels from marietta to the airport area, until my apartment comes through, and your establishment really made us feel at home. Thank you!!!!!Genuine Hotels.com guest review
I love itGenuine Hotels.com guest review
"Consistency Is What Matters Most"
You can have a peace of mind staying here. You know the room will be clean, the bed will be relaxing, the room temps will be comfortable, the staff will be courteous, and the breakfast will be satisfying. Jim and his staff make every attempt to make your stay pleasant. That is why I am a repeat guest at this establishment.Genuine Hotels.com guest review
"A nice surprise"
A great hotel. Staff was friendly and informative. Indoor pool was great. Will stay again if we are in the area.Genuine Hotels.com guest review
I was staying at the hotel to take the Georgia Bar Exam. The hotel was quiet. The staff was friendly. I was able to get a good night's sleep and breakfast the next morning.Genuine Hotels.com guest review
"Excellent choice for a quick overnight"
booked this for my husband who miss the connection. Very good.Genuine Hotels.com guest review
"Clean, pretty, comfortable"
Nice, very pretty hotel. Clean, everything worked (frig, microwave, etc.), and mostly very comfortable (sofa bed good, but mattress was a little thin). Breakfast was great, nice staff, chocolate chip cookies in the evening,Genuine Hotels.com guest review
Kind of located in a rough neighborhood but a nice hotel.Genuine Expedia guest review
I was so happy to see how clean it wasGenuine Hotels.com guest review
"Ok stayed at better"
Non smoking room that used to be a smoking room. There is no way the management didn't know. This room stunk horribly. Place is ok just for a night before a plane ride. This place sees a lot of traffic and it shows.Genuine Hotels.com guest review
"clean and adequate"
Everything was better than expected. Good value. Only negative was that it got noisy early in the morning due to folks getting ready for early flights. Overall, I highly recommend.Genuine Hotels.com guest review
Excellent location. close to the airport. Shuttle to and from the airport. I Like itGenuine Hotels.com guest review
"As good as I expected"
The room was very clean and comfortable. The staff was super friendly. The location was convenient and the breakfast was great.Genuine Hotels.com guest review
Stayed at this hotel a week. Although close to airport never heard planes. Staff was great. Parking good and secure. Would stay here again anytime we come back to town.Genuine Expedia guest review
"there when I needed them"
After a horrible ordeal with Delta Airlines overbooking, we had to spend the night in Atlanta. Country Inn provided excellent service for us from the shuttle to and from the airport and our stay. I will definitely stay again.Genuine Hotels.com guest review
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